 |
Erik Ribsskog <eribsskog@gmail.com> |
No,
|
Erik Ribsskog <eribsskog@gmail.com> |
Thu, Jan 6, 2011 at 8:12 PM | |||||
|
To: subscriptions@out.com Cc: post.nord-trondelag@politiet.no | ||||||
| ||||||
PS.
Her er vedlegget:
Stikkord: Klage
-
Jeg sendte en klage til homobladet Out fra Amerika og til politiet i Steinkjer
Gmail – No,
-
Jeg sendte en ny klage til the Jobcentre-manager Mr. Winter
Gmail – Jobseekers Allowance/budget-complaint/Fwd: Contact Details and further info
Erik Ribsskog
<eribsskog@gmail.com>
Jobseekers Allowance/budget-complaint/Fwd: Contact Details and further info
Erik Ribsskog
<eribsskog@gmail.com>
Tue, Jan 4, 2011 at 10:01 AM
To:
NIC.WINTER@jobcentreplus.gsi.gov.uk
Cc:
supportcounsellor@cccs.co.uk
Hi,today it's two weeks since I got my last pay-cheque, from Sencia.My budget, (in co-operation with the CCCS), is based on forthnightly jobseekers allowance-payments.In the extra meeting at the Jobcentre today, (just to sign a Employment Zone-form, that was forgotten on the meeting I had at the Jobcentre on Friday), I was told, that my next payment will be on 'bank Tuesday next week'.Then it's gone three weeks since my last payment, and I have bills before that if I'm not mistaking.Is this right that my next payment isn't going to be before 'bank Tuesday next week'?Regards,Erik Ribsskog
PS.In the extra-meeting today, I was also told that my meeting on Thursday with Gary, is at 10.10 and not at 3 PM, like Gary said on Friday.I got a letter, in todays extra meeting, telling me to go on a 'Jobseekers Agreement'-interview, on Thursday, at 10.10, but I had a meeting like that, with Gary, on Friday, I'm really very certain about.Could you please check up if my meeting on Thursday is at 10.10 or 3 PM, and what need to bring to this meeting.Hope this is alright!PS 2.I enclose scans of the two 'meeting-letters' I have been given by the Jobcentre, for meetings on Thursday.I'm wondering which time is right.Am I supposed to go to both meetings?———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Fri, Dec 31, 2010 at 4:23 PM
Subject: Re: Contact Details and further info
To: Winter Nic JCP WILLIAMSON SQUARE <NIC.WINTER@jobcentreplus.gsi.gov.uk >Hi Mr. Winter,
thank you for your e-mail!My last day with Sencia was 20/12.I enclose a copy of the file from Sencia, saying that I have to call the Jobcentre, on 21/12.But I'll also go to the Jobcentre, on Tuesday at 9 AM, if I don't hear anything else back from you, after you recieve this e-mail.Best regards,
Erik RibsskogOn Fri, Dec 31, 2010 at 3:53 PM, Winter Nic JCP WILLIAMSON SQUARE <NIC.WINTER@jobcentreplus.gsi.gov.uk > wrote:Mr Ribsskog,
Please find my contact details below re telephone numbers. My email address is as this message nic.winter@jobcentreplus.gsi.
gov.uk . Please use these should there be any problem with the normal means of communication with the Jobcentre or an issue you need to query.Unfortunately when we have looked at your claim, the provider Sencia has not yet advised us of the last date of your Employment Zone provision. This is probably because of the holidays. In order that we can quickly progress your claim could you attend Williamson Square as early as possible on Tuesday 4th January, we open at 09.00hrs, and we will get you to sign a statement stating the last date you attended. This will only take a few moments and should enable the benefit centre to have the information to assess your claim straight away. As soon as you complete this we will send the papers to the benefit centre, so it will be in your interest to have this done as early on 4th January as possible. Please speak to the Customer Service Manager at the podium by the door who will be able to direct you.
Yours faithfully,
Jobcentre Manager | Williamson Square Jobcentre Plus | 20, Williamson Square | Liverpool | L1 1PW |Telephone 0151 801 5704 | TexBox 0845 6088551 | Mobile: 07720049195 | Merseyside CSD web site | North West CSD site
Please consider the environment before printing.
******************************
****************************** **********
This document is strictly confidential and is intended only for use by the addressee.
If you are not the intended recipient, any disclosure, copying, distribution or other
action taken in reliance of the information contained in this e-mail is strictly prohibited.
Any views expressed by the sender of this message are not necessarily those of the Department
for Work and Pensions.
If you have received this transmission in error, please use the reply function to tell us
and then permanently delete what you have received.
This email was scanned for viruses by the Department for Work and Pensions' anti-virus services and on leaving the Department was found to be virus free.
Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance
with our policy on the use of electronic communications.
************************************************************ **********
3 attachments img185.jpg
296Kimg189.jpg
540Kimg190.jpg
730K
PS.
Her er vedleggene:
-
Jeg sendte en ny e-post til RBS
Gmail – RBS complaint
Erik Ribsskog
<eribsskog@gmail.com>
RBS complaint
Erik Ribsskog
<eribsskog@gmail.com>
Thu, Dec 30, 2010 at 12:07 PM
To:
"Bridges, Gavin (Group Customer Relations)" <Gavin.bridges@rbs.co.uk>
Hi,I don't buy this explenation, that you have a system as confusing as this.I've asked to get this complaint escalated, could you please send this e-mail to your line-manager.Like I wrote to you on 24/12.Erik RibsskogOn Thu, Dec 30, 2010 at 11:41 AM, Bridges, Gavin (Group Customer Relations) <Gavin.bridges@rbs.co.uk> wrote:Our Ref:
GB/326345
30 December 2010
Hi,
I am not disputing that the transaction
disappeared, as I have explained it is part of the process for the funds
to become available to spend again on the day that the retailer collects the
money. It will become available from that day, until the day it shows as a full
debit on the account, this is usually one or two
days.When the transaction first appeared on your
statement, it had not actually debited the account, this is why it then
disappeared before fully debiting.I appreciate that it can lead to confusion and I am sorry
that you are not happy with this process. However, when a transaction is made it
is the cardholders responsibility to make sure the funds are in the
account up until the day it fully debits.Yours sincerelyGavin
Bridges
Junior Case Manager,
Group Customer Relationsabc
From: Erik Ribsskog [mailto:eribsskog@gmail.com]Sent: 30 December 2010 11:15
To: Bridges, Gavin (Group
Customer Relations)
Subject: Re: RBS complaintHi,
you don't understand.The money first left the account, then got back on to the account and
then left the account again.(As available money to spend).This isn't what you are writing here, this system you try to explain
about obviously didn't work.Regards,Erik Ribsskog
On Thu, Dec 30, 2010 at 11:09 AM, Bridges, Gavin (Group
Customer Relations) <Gavin.bridges@rbs.co.uk>
wrote:
Our Ref:
GB/326345
30 December 2010Mr Erik Ribsskog
eribsskog@gmail.comGood
morning Mr Ribsskog,I am sorry
that my previous response did not clear up this issue for you. You may have
misunderstood my previous email.The system
that I explained to you is not an RBS system, it is a global system. Every
Point Of Sale (POS) transaction that is made, will
debit the bank account through the same process.This
process does not only happen with One.com bills, it will happen for every
POS payment made. Some transactions will debit the account quicker than
others, however that will depend on how quickly the retailer collects the
balance.This
process is in place to help customers keep a track of their
transactions as well as being a fraud prevention tool. The money does not
leave the account as soon as the transaction is made, therefore the value
of the transaction gets subtracted from the available balance so that it
cannot be spent. If this did not happen then there is a risk that the customer
may spend the full account balance, leading to the account becoming overdrawn
when the retailer collects the payment. This would result in bank charges
for the customer, and would also leave the bank open to
fraud.I hope this has given you a better insight and a clear understanding to
the process.Yours
sincerelyGavin Bridges
Junior Case Manager,Group Customer
Relationsabc
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 24 December 2010 15:38
To: Bridges, Gavin (Group
Customer Relations)
Subject: Re: RBS complaintHi,
could you please explain to me why this only happen with
One.com-bills.How can you have a system like this, where you trick your customers
to belive that money is on the account.This is a customer-alienating system you have, I'd say.Are you seriously telling me that this is supposed to work like
this?Give me a break, like they say in America.Could you please escalate this to your line-manager for a second
opinion, because I think this sounds a bit unlikely, that payment transactions
are supposed to be like this.I've been banking for around 35 years, in
Norway and in the UK, and I've never heard of anything like this system, that
mis-leads people, and make them lose control on the balance on their
bank-accounts.Thank you very much in advance for your help!Best regards,Erik Ribsskog
On Fri, Dec 24, 2010 at 10:23 AM, Bridges, Gavin (Group
Customer Relations) <Gavin.bridges@rbs.co.uk> wrote:Our Ref: GB/326345
24 December 2010Mr Erik Ribsskog
eribsskog@gmail.comDear Mr Ribsskog
Thank you for your email of 18 December addressed to
Ross McDonald, and for your patience while I have looked into this matter
for you. I have been asked to reply as I am responsible for customer
relations throughout The Royal Bank of Scotland (RBS) Group.I am sorry to hear of the problem you have had with your
recent transaction to One.com. I would like to explain the process for a POS
transaction debiting your account so that you can understand what has
happened.You made a Point Of Sale (POS) transaction to One.com on
10 December. During the transaction process RBS received a request for this
payment from One.com and authorised the payment. When the payment is
authorised the value of the transaction gets subtracted from your available
balance, so that the funds remain there to cover the payment when it debits.
This transaction is then pending until One.com collects the funds, this was
done on 15 December. This meant that the pending amount became available on
your account balance whilst the transaction debited overnight. On 16
December the transaction then appears on your statement as a fully debited
transaction.This is the usual process for every POS transaction that
is made, therefore I am not willing to uphold your request for compensation.
I hope that I have been able to help you understand what
has happened with this transaction, and I would like to take this
opportunity to wish you a Happy New Year.Thank you for bringing this matter to my
attention.Yours sincerely
Gavin Bridges
Gavin Bridges
Junior Case Manager,
Group Customer
Relations,
Gogarburn –
House F,
P.O. Box
1000,
Edinburgh,
EH12 1HQ
E-mail – Gavin.Bridges@rbs.co.ukabc
The Royal Bank of Scotland plc, Registered in Scotland No.
90312. Registered Office: 36 St Andrew Square, Edinburgh EH2
2YBAuthorised and regulated by the Financial Services
Authority.This e-mail message is confidential and for use by the
addressee only. If the message is received by anyone other than the
addressee, please return the message to the sender by replying to it and
then delete the message from your computer. Internet e-mails are not
necessarily secure. The Royal Bank of Scotland plc does not accept
responsibility for changes made to this message after it was
sent.Whilst all reasonable care has been taken to avoid the
transmission of viruses, it is the responsibility of the recipient to ensure
that the onward transmission, opening or use of this message and any
attachments will not adversely affect its systems or data. No responsibility
is accepted by The Royal Bank of Scotland plc in this regard and the
recipient should carry out such virus and other checks as it considers
appropriate.*** WARNING : This message originates from the Internet
***The Royal Bank of Scotland plc, Registered in
Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB
Authorised and regulated by the Financial Services
Authority.This e-mail message is confidential and for use by the
addressee only. If the message is received by anyone other than the addressee,
please return the message to the sender by replying to it and then delete the
message from your computer. Internet e-mails are not necessarily secure. The
Royal Bank of Scotland plc does not accept responsibility for changes made to
this message after it was sent.Whilst all reasonable care has been
taken to avoid the transmission of viruses, it is the responsibility of the
recipient to ensure that the onward transmission, opening or use of this
message and any attachments will not adversely affect its systems or data. No
responsibility is accepted by The Royal Bank of Scotland plc in this regard
and the recipient should carry out such virus and other checks as it considers
appropriate.*** WARNING : This message originates from the Internet
***The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YBAuthorised and regulated by the Financial Services Authority.
This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent.
Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.
-
Jeg sendte en ny e-post til RBS
Gmail – RBS complaint
Erik Ribsskog
<eribsskog@gmail.com>
RBS complaint
Erik Ribsskog
<eribsskog@gmail.com>
Thu, Dec 30, 2010 at 11:15 AM
To:
"Bridges, Gavin (Group Customer Relations)" <Gavin.bridges@rbs.co.uk>
Hi,you don't understand.The money first left the account, then got back on to the account and then left the account again.(As available money to spend).This isn't what you are writing here, this system you try to explain about obviously didn't work.Regards,
Erik RibsskogOn Thu, Dec 30, 2010 at 11:09 AM, Bridges, Gavin (Group Customer Relations) <Gavin.bridges@rbs.co.uk> wrote:
Our Ref:
GB/326345
30 December 2010
Mr Erik Ribsskog
eribsskog@gmail.comGood morning Mr Ribsskog,I am sorry that my previous response did not clear up this
issue for you. You may have misunderstood my previous email.The system that I explained to you is not an RBS system, it
is a global system. Every Point Of Sale (POS) transaction that is
made, will debit the bank account through the same
process.This process does not only happen with One.com bills,
it will happen for every POS payment made. Some transactions will debit the
account quicker than others, however that will depend on how quickly the
retailer collects the balance.This process is in place to help customers keep a
track of their transactions as well as being a fraud prevention tool. The money
does not leave the account as soon as the transaction is made, therefore
the value of the transaction gets subtracted from the available balance so that
it cannot be spent. If this did not happen then there is a risk that the
customer may spend the full account balance, leading to the account becoming
overdrawn when the retailer collects the payment. This would result in bank
charges for the customer, and would also leave the bank open to
fraud.I hope this has
given you a better insight and a clear understanding to the
process.Yours sincerelyGavin
Bridges
Junior Case Manager,
Group Customer Relationsabc
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 24 December 2010 15:38
To: Bridges, Gavin (Group
Customer Relations)
Subject: Re: RBS complaintHi,
could you please explain to me why this only happen with
One.com-bills.How can you have a system like this, where you trick your customers to
belive that money is on the account.This is a customer-alienating system you have, I'd say.Are you seriously telling me that this is supposed to work like
this?Give me a break, like they say in America.Could you please escalate this to your line-manager for a second
opinion, because I think this sounds a bit unlikely, that payment transactions
are supposed to be like this.I've been banking for around 35 years, in
Norway and in the UK, and I've never heard of anything like this system, that
mis-leads people, and make them lose control on the balance on their
bank-accounts.Thank you very much in advance for your help!Best regards,Erik Ribsskog
On Fri, Dec 24, 2010 at 10:23 AM, Bridges, Gavin (Group
Customer Relations) <Gavin.bridges@rbs.co.uk>
wrote:Our Ref: GB/326345
24 December 2010Mr Erik Ribsskog
eribsskog@gmail.com
Dear Mr Ribsskog
Thank you for your email of 18 December addressed to Ross
McDonald, and for your patience while I have looked into this matter for
you. I have been asked to reply as I am responsible for customer
relations throughout The Royal Bank of Scotland (RBS) Group.I am sorry to hear of the problem you have had with your
recent transaction to One.com. I would like to explain the process for a POS
transaction debiting your account so that you can understand what has
happened.You made a Point Of Sale (POS) transaction to One.com on
10 December. During the transaction process RBS received a request for this
payment from One.com and authorised the payment. When the payment is
authorised the value of the transaction gets subtracted from your available
balance, so that the funds remain there to cover the payment when it debits.
This transaction is then pending until One.com collects the funds, this was
done on 15 December. This meant that the pending amount became available on
your account balance whilst the transaction debited overnight. On 16 December
the transaction then appears on your statement as a fully debited transaction.
This is the usual process for every POS transaction that
is made, therefore I am not willing to uphold your request for compensation.
I hope that I have been able to help you understand what
has happened with this transaction, and I would like to take this opportunity
to wish you a Happy New Year.Thank you for bringing this matter to my attention.
Yours sincerely
Gavin Bridges
Gavin Bridges
Junior Case Manager,
Group Customer
Relations,
Gogarburn –
House F,
P.O. Box
1000,
Edinburgh,EH12 1HQ
E-mail – Gavin.Bridges@rbs.co.ukabc
The Royal Bank of Scotland plc, Registered in Scotland No.
90312. Registered Office: 36 St Andrew Square, Edinburgh EH2
2YBAuthorised and regulated by the Financial Services
Authority.This e-mail message is confidential and for use by the
addressee only. If the message is received by anyone other than the addressee,
please return the message to the sender by replying to it and then delete the
message from your computer. Internet e-mails are not necessarily secure. The
Royal Bank of Scotland plc does not accept responsibility for changes made to
this message after it was sent.Whilst all reasonable care has been
taken to avoid the transmission of viruses, it is the responsibility of the
recipient to ensure that the onward transmission, opening or use of this
message and any attachments will not adversely affect its systems or data. No
responsibility is accepted by The Royal Bank of Scotland plc in this regard
and the recipient should carry out such virus and other checks as it considers
appropriate.***
WARNING : This message originates from the Internet ***The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YBAuthorised and regulated by the Financial Services Authority.
This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent.
Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.
-
Jeg sendte en ny e-post til SMK
Gmail – Kødding fra USA
Erik Ribsskog
<eribsskog@gmail.com>
Kødding fra USA
Erik Ribsskog
<eribsskog@gmail.com>
Thu, Dec 30, 2010 at 4:59 AM
To:
"SMK Postmottak (SMK)" <postmottak@smk.dep.no>
Cc:
"Oslo, Visa" <oslovisa@state.gov>
Bcc:
fn-sambandet@fn.no, post@mfa.no, "gudmundur.einarsson@efta.int" <gudmundur.einarsson@efta.int>
Her kan dere se at amerikanerne kødder med meg.Og dere i Norge driver og sutter på neger-pikken til Obama.Dere lar amerikanerne drepe norske folk.Jævla landsforrædere.Lykke til med å svelge amerikansk neger-sperm.Erik Ribsskog
ikke første sånne.JPG
147K
PS.
Her er vedlegget:
-
Jeg sendte en ny e-post til MyHeritage
Gmail – Update about hacker-attack
Erik Ribsskog
<eribsskog@gmail.com>
Update about hacker-attack
Erik Ribsskog
<eribsskog@gmail.com>
Mon, Dec 27, 2010 at 12:33 PM
To:
MyHeritage Support <support@myheritage.com>
Cc:
post.nord-trondelag@politiet.no
Hi,now I've removed the mafia-pictures, from the last hacker-attack.Have you investigated this?The only thing I couldn't get to remove, was that it says 'Miss' before my name on MyHeritage.How do I remove this?Regards,
Erik Ribsskog
miss på myheritage.JPG
96K
PS.
Her er vedlegget:
-
Jeg sendte en ny klage på MyHeritage
Gmail – Family three hacked again/Fwd: Ribsskog Web Site – PIN endret for e-post/mobil opplasting
Erik Ribsskog
<eribsskog@gmail.com>
Family three hacked again/Fwd: Ribsskog Web Site – PIN endret for e-post/mobil opplasting
Erik Ribsskog
<eribsskog@gmail.com>
Sun, Dec 26, 2010 at 4:26 AM
To:
marketing@myheritage.com
Cc:
post.nord-trondelag@politiet.no
Bcc:
post@slottet.no
Hi,now someone have hacked again.I wanted to put on the three, that I'm after King Salomon etc., but I don't want to put any more people on the three now, since I'm just being hacked.I'm being followed by some kind of mafia, you see, I've overheard in Oslo, in 2003.I had the same problem, when I had an osCommerce webshop, it was being hacked, by hacked who probably found a back-door, in that software.I don't think they've guessed my password.I think they must have hacked your servers, or something.At least you could perhaps answer my e-mails.This is the third e-mail I send you about this.The two last e-mails you haven't replied to.Genealogy is my hobby and is ment to be relaxing so that I get a focus away from my daily life, but you now make it into a nightmare for me, when you don't reply.This with geneaology is now something horrible for me, that you have made it to.Is almost like you are on a vendetta against me when you ignore my e-mails like this, even if I've paid for customer-suppert.I've worked for Bertelsmann Arvato Microsoft Scandinavian Product Activation, since it was the only job I could find as a refugee, in 2005, and I needed money to pay bills.I never acted like you that I refused to answer phone-calls.This is serious, I'm going to take you to court if you don't reply, if I can get a lawyer once.This is like a war-declaration from you, I think, that you reply to me, even if I've paid you for customer-support.You are a horrible bunch of b*stards, I think I have to say, because this make me a bit pissed, so I have to get our aggression.I'm also from a royal line so you are disgracing e.g. Wodin(!) who is on this family three:Wodin/Odin is a Norse God, and there are also other norse Gods on that three, like Frigg.And also a lot of royals.So you are really messing with Scandinavia or the North of Europe when you mess with that three, I think.Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Sat, Dec 25, 2010 at 12:26 PM
Subject: Fwd: Ribsskog Web Site – PIN endret for e-post/mobil opplasting
To: marketing@myheritage.com
Cc: post.nord-trondelag@politiet.no Hi,
MyHeritage, which I've paid a lot of money for, is being hacked.And you don't reply at MyHeritage customer-support.I know MyHeritage is an Israeli company.Is it the Jews who are f*cking with me?
Is it the Police?If the Police f'ck with people like this, then they're possibly going to want to start a new Holocaust killing all the police in the world, like Hitler tried to do with the Jews.I'm a liberal conservative, but when an Israeli company f*ck with me like this, I start to wonder if Hitler was right.Erik Ribsskog———- Forwarded message ———-From: MyHeritage <notification@myheritage.com>
Date: 2010/12/25
Subject: Ribsskog Web Site – PIN endret for e-post/mobil opplastingTo: Miss Erik Ribsskog <eribsskog@gmail.com>
Hei Miss Erik,
Du har endret din PIN-kode.
Fra nå av, bruk følgende epostadresse for å laste opp bilder, videoer og dokumenter til slektssiden:
Ha en fin dag,
MyHeritage.com teamet
P.S. Dette er en automatisk melding fra MyHeritage. Vennligst ikke svar på denne.
-
Jeg sendte en e-post til Ofwat
Gmail – To Ofwat, could you have a look at this please, I think I've exhausted United Utilites complaint procedure/(To the line-manager of Mr. Tom Pearson)/Fwd: To the Managing Director/Fwd: To: Tom Pearson, Case Manager/Fwd: FW: RS852927
Erik Ribsskog
<eribsskog@gmail.com>
To Ofwat, could you have a look at this please, I think I’ve exhausted United Utilites complaint procedure/(To the line-manager of Mr. Tom Pearson)/Fwd: To the Managing Director/Fwd: To: Tom Pearson, Case Manager/Fwd: FW: RS852927
Erik Ribsskog
<eribsskog@gmail.com>
Sat, Dec 25, 2010 at 9:11 PM
To:
enquiries@ofwat.gsi.gov.uk
Cc:
Customer.Services@uuplc.co.uk
Hi,this is my reply, to Mr. Pearson's letter, from 20/12.Mr. Pearson writes that you can't just delete peoples debt to you.And that you are merely just pursuing your outstanding debt.But, I've gone to Upper Secondary Business School, and I know that you aren't supposed to be inpolite, even if people owe you money.This doesn't make it allowed for you, to harass people.I have a payment-plan with you, for £25/month, this automn and winter, since I'm unemployed.But, when I call to set up a direct-debit arrangement, then I'm being refused this, even if I sit with a letter in my hand, while calling, showing that I have this arrangement.(They use the excuse that I owe you money).But even if I owe you money, even so, the payment plan agreement is a valid agreement, and should come first.
Your customer support, refused to acnowledge our payment-agreement, when I called them, the way I remember it.This is pure harassment, and should be compensated for.Not just with £20, that's really almost like nothing to me.I'm on Ladders, and have a high income-potential, even if I'm unemployed at the moment, unfortunately.
Companies should pay large compensations to customers who are being harrassed like me, then they would have cleaned their organisation up, for people who do this kinds of harrassment, like companies in the USA have to do, since they often have to pay high compensations in cases like this, like we hear about in the news, sometimes, here in the UK and Europe.I'm therefore sending a copy of this e-mail to Ofwat.I also don't understand why I have to send you an income and expenditure-form, when I have a payment-agreement, for the current water-bill.And you also want me to call some special department with you, even after I sent the income and expenditure form.This makes no sense to me.I'm on a budget in co-operation with CCCS, and I've paid you what I can afford, each month, after I was unemployed, at the end of 2008.After I get a job, I'm going to pay extra each month.Even if I'm really a refugee, and I don't get my rights from the government in Norway, after I overheard I was followed by the 'mafian' there, in Oslo, in 2003, and after I was attempted to be murdered, in Kvelde, in Norway, in 2005.
And in the UK, the government don't want to let me be a refugee, (the Home Office, for some reason).But I also have an obligation to stand up for my rights, so I'm really not just a regular Job Seeker, but really a refugee, even if I have to pretend to be a regular Job Seeker, from Norway, since I'm not allowed to be a refugee, by the Home Office.But this case is now with the UN, after also being with the Prime Ministers Office.So this complaint/payment arrangement, is also part of a UN-case, just to inform you about that.
Also, I think when I send an e-mail to Mr. Pearson, then Mr. Pearson should reply to me, and not some other guy, which was what happened.That's inpolite of you, I think, that an other guy replies without Mr. Pearson explaining about this to me first.What has really happened here, this isn't that clear to me.So I hope you can reconsider, and grant me a huge compensation, for this harassment and bullying I've had to deal with, from your so called 'customer support'.I've been working with customer support myself, for almost 20 years, in Norway and in the UK, so I know when I'm being harrased.And even if I owe you money, I still have the same rights as other EEA-citizens.It's not like one have class A and class B citizens in the EEA, at least not as I'm aware of.So every person who calls you should be treated polite by your company, I think.So I really didn't like the way your customer-support treated me, when I called them.They refused to set up my direct debit, for £25 a month, like my payment-plan shows, is the agreed amount.So how can you now ask me for money when I didn't want my money, when I called you?Eigther you want my money, or you don't.I think you really gave me free water, for the rest of my life, when you refused to let me set up me direct debit-agreement.So this shouldn't really be a discussing matter.You should discuss this with your staff, why they didn't want my money, and not me.So you are picking on the wrong person here.This is really a United Utilites-problem, and doesn't really concern me.You have refused to accept my money, and have therefore given me the right to get the water for free, I think.I can call you now, to set up a direct debit agreement.
You're just going to refuse to accept my payment again.So United Utilities have really played themselves out here.And should investigate this in-house, why their staff treat their customers like this.
This kind of behavour, that your customer-service showed, towards me, doesn't belong in the business world, I think.Regards,Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Tue, Dec 14, 2010 at 12:44 AM
Subject: To the Managing Director/Fwd: To: Tom Pearson, Case Manager/Fwd: FW: RS852927
To: Customer Services <Customer.Services@uuplc.co.uk> Hi,
why do I get a letter today from Mr. Scott W. Simpson, when I sent my e-mail to Mr. Tom Pearson?Also, why do I have to call about my financial situation, when I've already sent you an income and expenditure-form, on 6/12?This is on top of the previous harassment, now I think you should send me a compensation.Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Mon, Dec 6, 2010 at 2:00 AM
Subject: To: Tom Pearson, Case Manager/Fwd: FW: RS852927
To: Customer.Services@uuplc.co.ukHi,thank you for your e-mail.I'm sorry about that the direct debit was bounced, but I started an internet-shop, selling glacier-mints to Norway, since they were stopped being sold there, and then I had to use my bank-account for the e-business, and then I lost a bit overview, since it's the first business I've set up.I was attacked by hackers, so I've closed the business now, but am going to try to set it up again later.I enclose the income and expenditure-form, which you sent, the other day, and hope that this should be ok, since this is all I can afford at the moment since I'm un-employed.But I have a Higher National Diploma, in IT, and I've worked as a shop-manager in a big chain, (Rimi), in Norway, so I think I'm soon going to find employment, and then I can start paying on the arrears.I'm on a budget in co-operation with the CCCS, by the way.Hope this is alright!Yours sincerely,Erik Ribsskog———- Forwarded message ———-
From: Customer Relations <CustomerRelationsDONOTREPLY@uuplc.co.uk >Date: Thu, Dec 2, 2010 at 4:21 PM
Subject: FW: RS852927
To: eribsskog@gmail.com==============================
============================== ============================== ==============================
The information contained in this e-mail is intended only
for the individual to whom it is addressed. It may contain
legally privileged or confidential information or otherwise
be exempt from disclosure. If you have received this Message
in error or there are any problems, please notify the sender
immediately and delete the message from your computer. You
must not use, disclose, copy or alter this message for any
unauthorised purpose. Neither United Utilities Group PLC nor
any of its subsidiaries will be liable for any direct, special,
indirect or consequential damages as a result of any virus being
passed on, or arising from the alteration of the contents of
this message by a third party.
United Utilities Group PLC, Haweswater House, Lingley Mere
Business Park, Lingley Green Avenue, Great Sankey,
Warrington, WA5 3LP
Registered in England and Wales. Registered No 6559020
www.unitedutilities.com
www.unitedutilities.com/subsidiaries
============================================================ ============================== ==============================
3 attachments img173.jpg
334Kimg174.jpg
342K
RS852927.doc
54K
-
Jeg sendte en ny e-post til RBS
Gmail – RBS complaint
Erik Ribsskog
<eribsskog@gmail.com>
RBS complaint
Erik Ribsskog
<eribsskog@gmail.com>
Fri, Dec 24, 2010 at 3:37 PM
To:
"Bridges, Gavin (Group Customer Relations)" <Gavin.bridges@rbs.co.uk>
Hi,could you please explain to me why this only happen with One.com-bills.How can you have a system like this, where you trick your customers to belive that money is on the account.This is a customer-alienating system you have, I'd say.Are you seriously telling me that this is supposed to work like this?Give me a break, like they say in America.Could you please escalate this to your line-manager for a second opinion, because I think this sounds a bit unlikely, that payment transactions are supposed to be like this.
I've been banking for around 35 years, in Norway and in the UK, and I've never heard of anything like this system, that mis-leads people, and make them lose control on the balance on their bank-accounts.
Thank you very much in advance for your help!Best regards,
Erik RibsskogOn Fri, Dec 24, 2010 at 10:23 AM, Bridges, Gavin (Group Customer Relations) <Gavin.bridges@rbs.co.uk> wrote:Our Ref: GB/326345
24 December 2010
Mr Erik Ribsskog
Dear Mr Ribsskog
Thank you for your email of 18 December addressed to Ross McDonald, and for your patience while I have looked into this matter for you. I have been asked to reply as I am responsible for customer relations throughout The Royal Bank of Scotland (RBS) Group.
I am sorry to hear of the problem you have had with your recent transaction to One.com. I would like to explain the process for a POS transaction debiting your account so that you can understand what has happened.
You made a Point Of Sale (POS) transaction to One.com on 10 December. During the transaction process RBS received a request for this payment from One.com and authorised the payment. When the payment is authorised the value of the transaction gets subtracted from your available balance, so that the funds remain there to cover the payment when it debits. This transaction is then pending until One.com collects the funds, this was done on 15 December. This meant that the pending amount became available on your account balance whilst the transaction debited overnight. On 16 December the transaction then appears on your statement as a fully debited transaction.
This is the usual process for every POS transaction that is made, therefore I am not willing to uphold your request for compensation.
I hope that I have been able to help you understand what has happened with this transaction, and I would like to take this opportunity to wish you a Happy New Year.
Thank you for bringing this matter to my attention.
Yours sincerely
Gavin Bridges
Gavin Bridges
Junior Case Manager,
Group Customer Relations,
Gogarburn – House F,
P.O. Box 1000,
Edinburgh,
EH12 1HQ
E-mail – Gavin.Bridges@rbs.co.uk
abc
The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB
Authorised and regulated by the Financial Services Authority.
This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent.
Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.
