johncons

Stikkord: Klage

  • ANSA var visst ikke som russestyret, de har 11 heltidsansatte







    Google Mail – To svar på henvendels/Fwd: Problemer med Lånekassa







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    To svar på henvendels/Fwd: Problemer med Lånekassa




    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, Jul 30, 2009 at 6:00 PM





    To:

    andreas.gjone@ansa.no



    Hei,

    ok, jeg tenker som så da, at jeg kanskje burde sendt en klage på hun Ystebø da, siden
    hun driver og roter sånn, og jeg allerede har blitt tullet mye med av Lånekassa og HiO,
    i denne saken.

    Hvem av de 11 kollegaene dine er det som er sjefen til deg og Ysterbø da, hvis det er lov
    å spørre?

    Mvh.
    Erik Ribsskog
    2009/7/30 <andreas.gjone@ansa.no>

    Jeg er ansatt på fulltid, i likehet med mine 11 kollegaer ved sekretaritet i Oslo. Les mer om ANSA her: http://ansa.no/Om_ANSA/ og http://ansa.no/Om_ANSA/Kontakt_oss/.

    Andreas Gjone

    Fra: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sendt: to 30.07.2009 18:22
    Til: Andreas Gjone

    Emne: Re: To svar på henvendels/Fwd: Problemer med Lånekassa

    Hei,

    ok, jeg skal gjøre det.

    Er dere som jobber i Ansa, er dere frivillige, eller jobber dere fast, lønnet av staten liksom.

    Eller er det er sånn som forsettelse av russestyret, eller noe sånt noe?

    Jeg bare lurte, for jeg prøver bare å orientere meg litt her.

    Men jeg skal skrive det brevet til Lånekassa, som vi ble enige om i den tidligere korrespondansen.

    Igjen takk for hjelp!

    Mvh.

    Erik Ribsskog

    2009/7/30 <andreas.gjone@ansa.no>

    Hei, Erik.

    Se bort fra e-posten til Britt Ystebø. Hun har ikke fått med seg at vi har kommunisert tidligere. Bare skriv det brevet du har planlagt å skrive.

    Vennlig hilsen

    Andreas Gjone


    Fra: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sendt: on 29.07.2009 21:17
    Til: Andreas Gjone
    Emne: To svar på henvendels/Fwd: Problemer med Lånekassa

    Hei,

    først så fikk jeg beskjed av deg om å skrive et brev til Lånekassa, om problemene.

    Men etter dette, så fikk jeg beskjed av Britt Ystebø, om å kontakte dere igjen.

    Er dette noe du har bedt henne om å gjøre, lurte jeg, for nå driver jeg og skulle

    skrive brev til Lånekassa her, som du rådet om, så lurer jeg på hvorfor hun

    Ystebø skriver, etter at du har gitt råd, har hun lest på bloggen min kanskje,

    eller er dette noe du har bedt henne om å gjøre, eller er hun din sjef, eller

    hvordan henger dette sammen?

    Mvh.

    Erik Ribsskog

    ———- Forwarded message ———-
    From: <Britt.Ystebo@ansa.no>
    Date: 2009/7/3

    Subject: SV: Problemer med Lånekassa
    To: eribsskog@gmail.com

    Hei Erik,

    Takk for mail.

    Pga. ferieavvikling er din henvendelse dessverre ikke blitt besvart. Hvis problemstillingen fortsatt er uløst hver vennlig å ring meg dirkete for en raskere bistand, tlf. 22477604.

    Med vennlig hilsen
    Britt Ystebø
    Rådgiver Tlf: 22 47 76 04


    ANSA – Association of Norwegian Students Abroad

    Storgata 19, 0184 Oslo Tlf: 04544





    Fra: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sendt: 8. juni 2009 14:44
    Til: ANSA Studieinformasjonen
    Emne: Problemer med Lånekassa

    Hei,

    har dere noe råd om hvem man bør kontakte hos Lånekassa, for å få til å ta seg sammen litt?


    Altså, jeg studerte i Sunderland, og måtte avbryte studiene, fordi studielånet var fire måneder

    forsinket og jeg mistet kontrollen på økonomien min, som medførte at jeg måtte bruke tiden

    min på å få kontroll på regninger og alt mulig annet, og fikk ikke brukt så mye tid på studier.


    Jeg hadde også noe personlige problemer, så da fikk jeg godkjent fra St. Hanshaugen

    Trygdekontor, seinere i 2005, at jeg hadde en sykmelding for det skoleåret.


    Og sosionom faktisk, kontaktet Lånekassa, angående studielånet mitt, og forklarte om min

    situasjon da, sommeren 2005.


    Så ble jeg jaget til England, må man si, uten noe annet enn det jeg hadde på meg av klær

    osv.


    Altså alt av viktige papirer mm. lå i Norge, og jeg fikk ikke noe hjelp av politiet, enda noe

    slags kriminelle jagde meg fra gården til onkelen min, så ville ikke politiet gi noe hjelp,

    når jeg ringte de.

    Så jeg hadde ikke fasttelefon, eller noen ting, de første årene jeg bodde i England, og

    jeg fikk ikke posten min hit heller.


    Men jeg ringte Lånekassen ifjor, og forklarte om alt dette i detalj, i en lang samtale.

    Og da sa Lånekassa, at om jeg sendte dem brevet fra Trygdekontoret på St. Hanshaugen.


    Om at jeg var sykmeldt for skoleåret 2004/05, så kunne jeg få studielån igjen, ble vi enige

    om, etter en lang samtale.


    Så sendte jeg dem det brevet, nå i mars.


    Og nå så har jeg prata med tre forskjellige hos Lånekassa, og de har gått tilbake på den

    avtalten, som jeg hadde førstemann ifjor, om at hvis jeg fant det brevet, fra St. Hanshaugen

    Trygdekontor, og sendte dem det, så ville jeg igjen være berettiget til studielån.


    Det ble jeg enig om med Lånekassa ifjor, på telefon.


    Men nå, så sier de masse annet tull, og går tilbake på den avtalen jeg hadde med han som

    jobba der, ifjor.


    Også sier en leder der, på utenlandskontoret, som jeg prata med idag, han sier, at

    'den samtalen finnes det ikke spor av nå'.


    Men, det er vel ikke min feil at de ikke logger samtalene sine der?

    Det er jo bare dumt av Lånekassa å ikke gjøre det.


    Men det skal jo ikke jeg straffes for, at de ikke har orden i sysakene sine der, og logger samtalene.

    Så bare legger han overordnede der på, midt i samtalen, fordi jeg ikke lar han patronisere meg.


    For jeg har gjort sånn som jeg ble enig om, med han hos Lånekassa på telefon ifjor.


    Også begynner de andre der, og gå tilbake på det som ble sagt på telefon ifjor, og finner på

    mye paragrafer og lignende da.


    Det mener jeg, at det hører ingen steder hjemme, å tulle sånn med folk som vil ha ferdig

    utdannelsen sin.


    Så jeg lurer på om dere har noe råd, om hvem man burde prate med der, om sånt.


    Med vennlig hilsen


    Erik Ribsskog





  • Jeg lurer på om brannvesenet her i byen har noe ordentlig e-post adresse







    Google Mail – E-mail address







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    E-mail address




    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, Jul 30, 2009 at 6:20 AM





    To:

    webmaster@merseyfire.gov.uk



    Hi,

    I looked at the fire-brigades website, and I couldn't find a 'proper' e-mail address,
    other than this e-mail address, to the webmaster.
    I wanted to send a complaint to the fire-brigade, by e-mail, so I was wondering if you knew an

    e-mail address, that I could send a complaint like that to, like a general enquiry e-mail address.
    Thanks in advance for the help!
    Yours sincerely,
    Erik Ribsskog





  • Jeg sendte en e-post til Liverpool City Council om de her klengete brannfolka







    Google Mail – Three Fire-brigade officers waiting in the stairs yesterday afternoon







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Three Fire-brigade officers waiting in the stairs yesterday afternoon




    Erik Ribsskog

    <eribsskog@gmail.com>


    Wed, Jul 29, 2009 at 11:30 PM





    To:

    liverpool.direct@liverpool.gov.uk



    Hi,

    could you please explain why three fire-brigade officers was sent to my flat,
    in 5 Leather Lane yesterday, to check if I'd changed the battery, in the
    smoke-detector?
    Shouldn't they tell in advance, before they take these house-calls?
    How often do they do this, I've had my own flat in Norway for many years, and
    this never happen there, that the fire-brigade want to come in to your flat.

    Is this normal in England?
    (It seemed liked they were almost waiting for me, in the stairs.
    Why three people to go to one visit?)
    Yours sincerely,

    Erik Ribsskog





  • Ansa driver og roter, de sier at de ikke har svart meg, når de har gjort det, så jeg prøver å finne ut hva de driver med







    Google Mail – To svar på henvendels/Fwd: Problemer med Lånekassa







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    To svar på henvendels/Fwd: Problemer med Lånekassa




    Erik Ribsskog

    <eribsskog@gmail.com>


    Wed, Jul 29, 2009 at 8:17 PM





    To:

    andreas.gjone@ansa.no



    Hei,

    først så fikk jeg beskjed av deg om å skrive et brev til Lånekassa, om problemene.
    Men etter dette, så fikk jeg beskjed av Britt Ystebø, om å kontakte dere igjen.

    Er dette noe du har bedt henne om å gjøre, lurte jeg, for nå driver jeg og skulle

    skrive brev til Lånekassa her, som du rådet om, så lurer jeg på hvorfor hun
    Ystebø skriver, etter at du har gitt råd, har hun lest på bloggen min kanskje,

    eller er dette noe du har bedt henne om å gjøre, eller er hun din sjef, eller
    hvordan henger dette sammen?
    Mvh.
    Erik Ribsskog


    ———- Forwarded message ———-
    From: <Britt.Ystebo@ansa.no>
    Date: 2009/7/3
    Subject: SV: Problemer med Lånekassa

    To: eribsskog@gmail.com

    Hei Erik,

    Takk for mail.

    Pga. ferieavvikling er din henvendelse

    dessverre ikke blitt besvart. Hvis problemstillingen fortsatt er uløst hver

    vennlig å ring meg dirkete for en raskere bistand, tlf. 22477604.

    Med vennlig hilsen

    Britt Ystebø

    Rådgiver

    Tlf: 22 47 76 04

    ANSA – Association of Norwegian Students Abroad

    Storgata 19, 0184 Oslo Tlf: 04544





    Fra: Erik Ribsskog

    [mailto:eribsskog@gmail.com]

    Sendt: 8. juni 2009 14:44

    Til: ANSA

    Studieinformasjonen

    Emne: Problemer med Lånekassa

    Hei,

    har dere noe råd om hvem man bør kontakte hos Lånekassa, for å få til å

    ta seg sammen litt?

    Altså, jeg studerte i Sunderland, og måtte avbryte studiene, fordi studielånet

    var fire måneder

    forsinket og jeg mistet kontrollen på økonomien min, som medførte at

    jeg måtte bruke tiden

    min på å få kontroll på regninger og alt mulig annet, og fikk ikke

    brukt så mye tid på studier.

    Jeg hadde også noe personlige problemer, så da fikk jeg godkjent fra St.

    Hanshaugen

    Trygdekontor, seinere i 2005, at jeg hadde en sykmelding for det

    skoleåret.

    Og sosionom faktisk, kontaktet Lånekassa, angående studielånet mitt, og

    forklarte om min

    situasjon da, sommeren 2005.

    Så ble jeg jaget til England, må man si, uten noe annet enn det jeg hadde på

    meg av klær

    osv.

    Altså alt av viktige papirer mm. lå i Norge, og jeg fikk ikke noe hjelp av

    politiet, enda noe

    slags kriminelle jagde meg fra gården til onkelen min, så ville ikke

    politiet gi noe hjelp,

    når jeg ringte de.

    Så jeg hadde ikke fasttelefon, eller noen ting, de første årene jeg

    bodde i England, og

    jeg fikk ikke posten min hit heller.

    Men jeg ringte Lånekassen ifjor, og forklarte om alt dette i detalj, i en lang

    samtale.

    Og da sa Lånekassa, at om jeg sendte dem brevet fra Trygdekontoret på

    St. Hanshaugen.

    Om at jeg var sykmeldt for skoleåret 2004/05, så kunne jeg få studielån igjen,

    ble vi enige

    om, etter en lang samtale.

    Så sendte jeg dem det brevet, nå i mars.

    Og nå så har jeg prata med tre forskjellige hos Lånekassa, og de har gått

    tilbake på den

    avtalten, som jeg hadde førstemann ifjor, om at hvis jeg fant det

    brevet, fra St. Hanshaugen

    Trygdekontor, og sendte dem det, så ville jeg igjen være berettiget til

    studielån.

    Det ble jeg enig om med Lånekassa ifjor, på telefon.

    Men nå, så sier de masse annet tull, og går tilbake på den avtalen jeg hadde

    med han som

    jobba der, ifjor.

    Også sier en leder der, på utenlandskontoret, som jeg prata med idag, han sier,

    at

    'den samtalen finnes det ikke spor av nå'.

    Men, det er vel ikke min feil at de ikke logger samtalene sine der?

    Det er jo bare dumt av Lånekassa å ikke gjøre det.

    Men det skal jo ikke jeg straffes for, at de ikke har orden i sysakene sine

    der, og logger samtalene.

    Så bare legger han overordnede der på, midt i samtalen, fordi jeg ikke

    lar han patronisere meg.

    For jeg har gjort sånn som jeg ble enig om, med han hos Lånekassa på telefon

    ifjor.

    Også begynner de andre der, og gå tilbake på det som ble sagt på telefon ifjor,

    og finner på

    mye paragrafer og lignende da.

    Det mener jeg, at det hører ingen steder hjemme, å tulle sånn med folk som vil

    ha ferdig

    utdannelsen sin.

    Så jeg lurer på om dere har noe råd, om hvem man burde prate med der, om sånt.

    Med vennlig hilsen

    Erik Ribsskog



  • Jeg sendte en klage til FN’s menneskerettighetskommisjon på at britiske myndigheter ikke lar meg søke om asyl her, selv om jeg blir forfulgt i Norge







    Google Mail – Complaint/Fwd: Reminder/Fwd: Complaint about that the UK don't let me apply for assylum/Fwd: Problems with UK Border Agency







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint/Fwd: Reminder/Fwd: Complaint about that the UK don’t let me apply for assylum/Fwd: Problems with UK Border Agency




    Erik Ribsskog

    <eribsskog@gmail.com>


    Wed, Jul 29, 2009 at 6:22 PM





    To:

    CP@ohchr.org



    Hi,

    I wanted to please complain about, that the Home Office in the UK, don't want to let me apply for asylum here,
    even if I'm being persecuted in Norway.
    (And the UN in the UK, aren't answering my e-mails).

    I hope you have the chance to have a look at this!
    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Tue, May 26, 2009 at 5:23 AM
    Subject: Reminder/Fwd: Complaint about that the UK don't let me apply for assylum/Fwd: Problems with UK Border Agency

    To: daws@una.org.uk

    Hi,

    I can't see that I've recieved a reply to this e-mail yet, so I'm trying to send it again.
    Yours sincerely,

    Erik Ribsskog


    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Tue, May 12, 2009 at 8:10 AM

    Subject: Complaint about that the UK don't let me apply for assylum/Fwd: Problems with UK Border Agency
    To: daws@una.org.uk

    Hi,

    I've overheard that I'm being followed by the mafia, which seems to be an organisation set up by Jens Chr.

    Hauge, in Norway, after the war, and who persectued my grandfather Johannes Ribsskog, since he appearantly

    had insulted the elite in the Norwegian labour-party after the war, the Gerhardsen and Stoltenberg-families,
    an American P.I. in London wrote about to me, telling me, earlier this year.

    I was chased by someone that seemed like a hunting-team, in Norway in 2005, but got away, and went to
    Liverpool.
    I contacted the Merseyside Police, but then they didn't want to give any help.

    I then got a job for Bertelsmann, working for their Scandinavian Microsoft-activation.
    I was bullyied and I think I have to say persecuted at work, which I again contacted the Merseyside Police about

    in 2006, but again they didn't give any help, even if I had documents from work, showing this.
    I then complained, to the IPCC, but they haven't really done anything, neighter have the Home Office, which I complained

    about the IPCC to, since the Home office found them.
    The Home Office haven't done anything, so I've contated Downing Street, but the have now twice just sent it back to the

    Home Office, even if The Office are really just messing with me, one have to say.
    I didn't know where to go, being a refugee, in 2005.
    But now, I've got the files from the American P.I in London, and it seems like this is political.

    So I went to the Home Office, to apply for assylum.
    But the woman on the assylum-meeting, just told me I wasn't allowed to apply for assylum, to the
    UK, since I was from a European country.

    But, I think that international law, gives me the right to apply for assulym, since I'm being persecuted in Norway.
    So I sent an e-mail to the Home Office, (which I'm forwarding with this e-mail), but they haven't replied.

    So I thought I could try to contact the UN, and assure me that I'm right, that I have the right to apply
    for assylum when I'm being persecuted in another country, like i even can document about now.

    Hope you have the chance to help me with answering this e-mail, sorry if I sent it a bit wrong, but I have
    a blog, since I'm being persecuted, and then I can publish the e-mails, if I send them to a valid e-mail

    address.
    Hope this is alright!
    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Thu, Apr 30, 2009 at 10:37 AM
    Subject: Problems with UK Border Agency

    To: public.enquiries@homeoffice.gsi.gov.uk

    Hi,

    I was at the Border Agency in Liverpool today, since I'm being persecuted by the Norwegian

    Government, by some mafia or gladio that's under their control, due to that my grandfather,

    Johannes Ribsskog, offended someone in the Gerhardsen and Stoltenberg-families, in the
    Norwegian Arbeiderpartiet-party, it seems, from what I've been told.
    I've also been persecuted in Britain, I was harassed when I worked for Bertelsmann/Microsoft,

    and the Police and the IPCC and you at the Home Office, have been 'messing' with me, in
    a case that's now at the Prime Ministers Office.
    I've also been recieved funny letters, threat-letters, this year, from Germany and Liverpool,

    while I have been staying in Liverpool, with strange drawings, and the German one had
    a strange pyramide, so this could be some Illuminati-stuff etc.
    I had an agreement to claim asylum in the UK, today, at 9 am.

    But, I was told, that one couldn't get asylum, if one were from a European country.
    But I think they must have meant the EU.
    But Norway aren't in the EU, and I tried to explain this, because, Norway and the UK, aren't

    the same country, since Norway aren't in the EU.
    So then it should be possible for me, to claim asylum, to the UK, in accordance to normal
    international principles and laws, I reckon.

    So I would please like to complain about your representative, and I hope you can sort this out,
    so that I can get asylum, since I'm being persecuted.
    (Why would they give me an appointment, if people from Norway can't claim asylum?

    I doesn't make any sense to me, I'm afraid).
    I hope you can sort this!
    Yours sincerely,
    Erik Ribsskog





  • Jeg sendte en klage til Buskerud Fylkeskommune, på ei som heter Kari, fra Trøndelag, der, som ikke vil sende meg vitnemålet mitt, fra Gjerdes VGS.







    Google Mail – Til Knut Erik Hovde, leder for skoleseksjon







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Til Knut Erik Hovde, leder for skoleseksjon




    Erik Ribsskog

    <eribsskog@gmail.com>


    Wed, Jul 29, 2009 at 8:24 AM





    To:

    postmottak@bfk.no



    Hei,

    jeg har hatt med ei som heter Kari, fra Trøndelag, som er vikarierende leder,
    på eksamenskontoret hos Buskerud fylkeskommune, å gjøre, et par ganger,
    i våres.

    Hu har lovt at hu skulle sende meg vitnemål, fra Gjerdes VGS., fra skoleåret
    1988/89, men det har hu ikke gjort.
    (Det er fordi at jeg er i England, og søker jobber, og vurderer å studere på universitet

    og Community College her osv, så da er det greit å ha vitnemål fra skole i Norge,
    siden min familie, på morssiden, i Larvik, de nekter å sende meg papirene mine,
    som ligger igjen etter at jeg ble forsøkt drept, tolker jeg det som, på gården til en

    onkel, Martin Ribsskog, i Kvelde, hvor jeg jobbet noen måneder, i 2005).
    Så familien min vil ikke sende meg papirene mine.
    Så da har jeg kontaktet Sande videregående, hvor jeg gikk i to år, og NHI og UiO,

    hvor jeg studerte etter at jeg var russ i Drammen da.
    Og alle disse har sendt vitnemål og karakterutskrifter.
    Jeg er arbeidsledig i England, så det er ikke så lett for meg å få sendt over en formue,

    i gebyrer, for å få vitnemålet, men vi ble enige om, jeg og eksamenskontoret, at jeg skulle
    betale når jeg fikk jobb, og Sande VGS, og NITH (tidligere NHI), og HiO, sendte
    vitnemål gratis, eller med avtale om at jeg skal betale når jeg får jobb.

    Og hun Kari, hun ringte jeg og prata med, i både april og juni, står det på notatlappen min
    her.
    Og begge gangene sa hu Kari, at hu skulle sende meg vitnemål, fra Gjerdes VGS, tredje

    året Handel og Kontor.
    Men hu har ikke sendt meg dette vitnemålet enda, og nå er det snart august, og hu sa
    begge gangene, at hu skulle sende det innen slutten av uka.

    Så jeg syntes at jeg måtte nesten sende en klage nå, på hu Kari, på eksamenskontoret deres,
    for jeg synes ikke det går ann, at man må ringe hele tida om det samme.
    Det blir for dumt.

    Så da håper jeg at dere får rydda opp i dette nå.

    Jeg skulle gjerne også hatt en bekreftelse, på at jeg var en av de ti, som gikk på Sande Videregående,
    som fikk gå på skole i Drammen, selv om jeg bodde i Vestfold.

    Jeg bodde på Bergeråsen, så jeg merka, at bussene ikke var med på den ordninga, for jeg måtte ta en
    buss som gikk før kl. 7 vel, og så var jeg i Drammen en time før skolen begynte, for skolebussen, som gikk

    halv åtte, den starta i Svelvik.
    Så jeg haika ofte til skolen i Drammen.
    Men det er jo en slags 'achievement', som det heter her i England, at jeg klarte å komme inn på skole

    i Drammen, som en av de ti beste, fra Sande videregående, det må vel være ganske fint, så det kunne
    ha vært artig å hatt papirer på også da, siden det teller litt, å ha sånne ting på CV-en i England, noen

    ting er nesten litt som i USA her noen ganger.
    Så håper jeg at dere har mulighet til å ordne opp i dette!

    Mvh.
    Erik Ribsskog





  • Jeg fikk en e-post fra the Financial Ombudsman, klage-avdelingen, som skulle se over den klagen jeg sendte da, skriver de







    Google Mail – Complaint/Fwd: Reminder/Fwd: Complaint against RBS/Fwd: Earlier e-mail







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint/Fwd: Reminder/Fwd: Complaint against RBS/Fwd: Earlier e-mail




    Service Review Manager

    <srmanager@financial-ombudsman.org.uk>


    Mon, Jul 27, 2009 at 11:14 AM





    To:

    Erik Ribsskog <eribsskog@gmail.com>




    Dear Mr Ribsskog


    Thank you for your e-mail. I

    have asked a member of my team to look into your concerns.

    They will make contact with you in due course.

    Service Review Team

    (on behalf of the Service Review Manager)

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 24 July 2009 20:00
    To: Service Review

    Manager
    Subject: Complaint/Fwd: Reminder/Fwd: Complaint against

    RBS/Fwd: Earlier e-mail


    Hi,

    the Financial Ombudsman is sending me e-mails, at 7. o'clock, on Sunday

    morning!

    I think this is rude and inpolite and an invasion of my privacy.

    I've tried to contact your operations manager, and ask for an explanation,

    about how this behaviour

    from the Financial Ombudsman, can happen, but she have refused to

    explain.

    I know that 7. o'clock, on a Sunday morning, is the last time of the

    week, that I want to deal

    with bank-complaints.

    How can this happen?

    And why are you treating your staff like this, why don't you let them

    have rest-days?

    Regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>
    Date:

    Fri, Jul 24, 2009 at 10:42 AM
    Subject: RE: Reminder/Fwd: Complaint against

    RBS/Fwd: Earlier e-mail
    To: Erik Ribsskog <eribsskog@gmail.com>

    Dear Mr

    Ribsskog

    I believe I

    have answered all of your questions in my previous email, and I am not

    prepared to enter into any further discussions regarding this

    matter.

    Please feel

    free to email me however, if you have any queries regarding your

    complaint.

    Regards

    Jackie

    Collins
    Operations Manager
    Direct Dial : 020 7964

    0116
    Direct Fax: 020 7964 0117


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 23 July 2009 22:23
    To: Collins,

    Jackie
    Subject: Reminder/Fwd: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi,

    I can't see that I've received an answer to this e-mail yet, so I'm trying

    to send it again.

    Best Regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Wed, Jul 1, 2009 at

    2:18 PM
    Subject: Re: Complaint against RBS/Fwd: Earlier e-mail
    To:

    "Collins, Jackie" <jackie.collins@financial-ombudsman.org.uk>

    Hi,

    I think I have the right to know this, when your representatives send me

    e-mails at

    seven o'clock, on a Sunday morning.

    I think you should send your business e-mails within the

    business-hours, and I'm

    conserned about how you treat your staff, and I've contacted Acas about

    this.

    If you do not expect your staff to work 12-14 hours a week, seven days a

    week,

    then why are the working on a Sunday morning at six o'clock.

    People are going to think that your representatives are some kind of

    slaves, if

    they have to work at the time of the week, when the other people in

    England,

    are on their way back from the pub.

    If people get e-mails at this hour, they are going to start writing answers

    while

    they are still drunk.

    This sounds insane to me, to have people working, at six o'clock, on a

    Sunday

    morning, answering e-mails that they could have answered on a Monday.

    You have to pay them overtime, for work they just as well could have

    done on

    a week-day.

    Your institution is extreamly poorly managed, and you are wasting the

    tax-

    payers money, with all the unessesary over-time.

    I think there is a law in this country saying that Government should have

    openness,

    so I think you should explain what the reason for your very strange and

    akward

    working-hours are.

    Sincerely,

    Erik Ribsskog

    On Wed, Jul 1, 2009 at 9:34 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>

    wrote:

    Dear Mr

    Ribsskog

    Thank you

    for your email.

    You will

    excuse me for not going into the finer details of our staffing working hours

    and holiday allowance. I will however, reassure you we certainly

    do not expect or allow our staff to work 12 to 14 hours a day 7 days a

    week.

    Regards

    Jackie

    Collins
    Operations Manager
    Direct Dial : 020 7964

    0116
    Direct Fax: 020 7964 0117


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 30 June 2009

    16:31

    To: Collins, Jackie
    Subject: Re: Complaint against

    RBS/Fwd: Earlier e-mail

    Hi,

    Monday to Friday, 8 am to 6 pm, is alright, I think.

    But you also let your staff work Sunday mornings, at 6 am.

    It seems to me that you overload your representatives with work, and that

    they have to

    work 12 to 14 hours 7 days a week.

    I thought slavery was forbidden in our time.

    Why do you let your representatives work every Sunday morning, when other

    people in

    England are on their way home from the pub?

    Do your staff get summer-holiday at all?

    Sincerely,

    Erik Ribsskog

    On Tue, Jun 30, 2009 at 9:54 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>

    wrote:

    Dear Mr

    Ribsskog

    We

    always try to provide the best service we can to our customers, and

    sometimes that means offering our staff the option of working overtime

    during very busy periods.

    Please

    be assured that they have to work within strict time guidelines, and these

    are always checked by Operations Managers to ensure they are not working too

    many hours.

    The

    service our department offers is outside of the usual office hours of

    9am till 5pm because we have found that a lot of our customers have

    difficulties contacting us whilst they are at work themselves during the 9am

    to 5pm times, so we have opening hours of 8am – 6pm, as do many firms

    these days.

    I hope

    this explains.

    Regards

    Jackie

    Collins
    Operations Manager

    Direct

    Dial : 020 7964 0116
    Direct Fax: 020 7964

    0117


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 29 June 2009

    19:32
    To: Collins, Jackie

    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Ok,

    that sound very fine!

    But, why is that you let your representatives work over-time every

    Sunday then?

    Shouldn't you as a main rule conduct your business, within the

    business hours?

    Yours sincerely,

    Erik Ribsskog

    On Mon, Jun 29, 2009 at 3:50 PM, Collins, Jackie

    <jackie.collins@financial-ombudsman.org.uk>

    wrote:

    Dear

    Mr Ribsskog

    Rosemary Cox has passed your complaint to me to take over as

    you have requested that she no longer deals with your

    case.

    I can

    confirmed that a letter has been sent to the firm, and we have asked that

    they issue you with a final response letter within 14 days. We have

    also asked them to copy us in on that response.

    If you

    remain unhappy with the firms response, or you have not received a

    response from them within 14 days, please let me know and I will arrange

    for your complaint to be moved forward for investigation by an

    Adjudicator.

    Regards

    Jackie Collins
    Operations

    Manager
    Direct Dial : 020 7964

    0116
    Direct Fax: 020 7964

    0117

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 11:17
    To: Cox,

    Rosemary
    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi,

    I don't think it's any use with me repeating myself.

    I don't think you should handle my complaint.

    The reason is, that if you are to overworked, you get to

    tired.

    And in dealing with complaints like these, one obviously needs ones

    judgement, to be like

    it should be.

    If one are out of balance, like I think you could be, then I

    don't think this is good for how the

    complaint is being dealt with.

    So please do as I ask Mrs .Cox, and tell your manager what I

    said, that I want someone else

    to deal with my complaint, due to that I think that you must be

    overworked.

    Haven't you seen how fine the weather is today, you should have a

    day off in the fine weather,

    I think.

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 11:10 AM, Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:


    Dear Mr

    Ribsskog


    Thank you for your

    e-mails


    As previously advised I am not going to

    debate with you the working hours of this

    office.


    I have written to you today to advise the

    steps we are taking with your complaint. If the firm fail to resolve the

    situation for you, your complaint will be passed onto our adjudication

    area for further consideration of the concerns you have

    raised.


    I should add that

    we do not tolerate rude or insulting language at this

    office    , and would expect any further communication to be sent in

    a more acceptable manner.


    Kind Regards


    Rose Cox


    team manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 10:43

    To: Cox, Rosemary
    Subject: Re: Complaint

    against RBS/Fwd: Earlier e-mail

    Hi,

    of course you can work on Sundays if you want.

    But business e-mails should just be sent within the

    business-hours.

    Or else, what's going to happen, is obvious.

    Someone are going to come drunk home from town, and answer the

    business-e-mails when they are drunk, which is what has happened today,

    with our correspondence.

    If this is something, you didn't know from before, then I think

    this Financial Ombudsman-stuff is just a load of crap really.

    Try to use the head that God gave you when you were born!

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr Ribsskog

    Thank you for your e-mail

    I must admit to being surprised and

    confused with the content of the

    e-mail    .

    We are an extremely busy department and we often

    work at the weekends, this is obviously of help

    to consumers as we are able to deal with their complaints in

    a more timely manner. I would suggest that

    It is entirely up to each individual business to

    determine which hours their staff will work and I do not intend

    debating this with you.

    By working this weekend I have been able to deal

    with your complaint, which as you can appreciate is of a benefit to

    you.

    Perhaps you can clarify the spelling mistakes you

    are referring to?

    Kind Regards

    Rose Cox

    team manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June

    2009 10:20

    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi again,

    don't you think it's strange for an institutions like yours to

    send e-mails on Sunday mornings then?

    Shouldn't e-mails be sent within normal business hours then

    you think?

    This is what it says on Wikipedia:

    In

    the United

    States     and United Kingdom, the hours between 9 am and 5 pm are typically considered to be standard

    business hours



    I

    think this is rather akward, as I also think your spelling-mistakes

    are.


    Sincerely,


    Erik

    Ribsskog

    On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr Ribsskog

    Thank you for your e-mail

    That's no problem, however I should point out

    that we are not a government department, we are a independent

    complaints body.

    I will be in touch with your again in the next

    few days

    Kind Regards

    Rose Cox

    team manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28

    June 2009 08:02

    To: Cox, Rosemary
    Subject: Re: Complaint

    against RBS/Fwd: Earlier e-mail

    Hi,

    ok that's very fine, I'm just home from town you see.

    I thought it was a bit strange, since noone in Government

    in Norway, work on Sundays.

    Sorry about this, I forget sometimes that I'm not in Norway

    any longer.

    Sorry about this!

    Yours sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:54 AM, Cox,

    Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr Ribsskog

    Thank you for your e-mail

    I can assure you this is not

    a joke, I am currently in the office working

    today.

    I presume that

    you would like us to deal with your complaint, so am responding to

    your e-mails

    today

    Kind Regards

    Rose Cox

    team manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28

    June 2009 07:36
    To: Cox, Rosemary
    Subject: Re:

    Complaint against RBS/Fwd: Earlier e-mail

    Hi,

    why do send the e-mails early on a Sunday morning, by the

    way.

    Is this some kind of joke?

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:33 AM, Cox,

    Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr Ribsskog

    Thank you for your

    e-mails

    I will contact

    you again once I have considered the

    information.

    Kind Regards

    Rose Cox

    team manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 27

    June 2009 14:59
    To: Cox, Rosemary
    Subject:

    Complaint against RBS/Fwd: Earlier e-mail

    Hi,

    thank you for you e-mail, that I recieved today.

    I'll contact your collegue back, regarding the

    Barclays-complaint.

    I sent the complaint on RBS Dale St., to Yvonne Williams at

    RBS, but she

    also harassed me, like this, she writes 'Dear Ms Ribsskog',

    even if my name

    is Erik, and in Britain, you have a movie called 'Erik the

    Viking', and Eric is

    also a quite usual name, in English-speaking

    countries.

    So I think Yvonne Williams, the complaint-investigator,

    also bullied me.

    I think this must have been a deliberate mistake.

    This ended with the complaint being partly resolved, in the

    way that RBS,

    gave me the bonus of £100, for moving my account to them,

    from Barclays,

    (who I also had problems with, that I'll exlain about to

    your collegue, like I

    mentioned earlier).

    I'll also find the actual complaint against RBS Dale

    St. now, and forward it

    to you.

    What I meant with the complaint-form, was that it

    didn't look anything at all

    like the ones you've sent me now.

    Maybe the complaint-form I was sent, was to do with

    other financial institutions,

    than banks?

    Like share-fonds etc?

    Have you also got other complaint-forms, other than to

    banks, perhaps someone

    sent me the wrong form intentionally?

    Just a thought I had.

    But anyway, thank you very much for your e-mail, and

    I'll also find the actual

    RBS Dale St. complaint, and e-mail it to you now.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message

    ———-
    From: Williams, Yvonne

    (CRU)     <Yvonne.Williams@rbs.co.uk>
    Date:

    Tue, Jun 26, 2007 at 4:30 PM
    Subject: RE: Earlier

    e-mail
    To: Erik Ribsskog <eribsskog@gmail.com>

    Dear Ms Ribsskog

    Could you please arrange another copy of your email to be

    sent to me for my investigation

    Regards

    Yvonne Williams

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    Sent: 19 June

    2007 14:04
    To: Williams, Yvonne

    (CRU)
    Subject: Earlier e-mail

    *** WARNING : This message

    originates from the Internet ***


    Hi,

    I'm refering to the e-mail I sent you on 5/6.

    I was just wondering if you have recieved this e-mail,

    because I cant see

    that I have recieved any answer to it yet.

    Please just contact me if you want me to send you the

    e-mail again.

    Yours sincerely,

    Erik Ribsskog

    The Royal

    Bank of Scotland plc, Registered in Scotland No. 90312.

    Registered Office: 36 St Andrew Square, Edinburgh EH2

    2YB

    Authorised and regulated by the Financial Services

    Authority.

    This e-mail message is confidential and for

    use by the addressee only. If the message is received by anyone

    other than the addressee, please return the message to the

    sender by replying to it and then delete the message from your

    computer. Internet e-mails are not necessarily secure. The Royal

    Bank of Scotland plc does not accept responsibility for changes

    made to this message after it was sent.

    Whilst all

    reasonable care has been taken to avoid the transmission of

    viruses, it is the responsibility of the recipient to ensure

    that the onward transmission, opening or use of this message and

    any attachments will not adversely affect its systems or data.

    No responsibility is accepted by The Royal Bank of Scotland plc

    in this regard and the recipient should carry out such virus and

    other checks as it considers

    appropriate.


    This e-mail and any attachments

    are confidential and may be subject to legal privilege. If you

    are not the intended recipient, please notify the sender

    immediately and delete this e-mail and any attachment from your

    system. If you are not the intended recipient you must not copy,

    disclose or take any action in reliance to it.

    This e-mail and any attachments have

    been checked by virus detection software before transmission.

    You should carry out your own virus checks on the contents of

    this communication. We accept no liability for any loss or

    damage which may be caused by software viruses or by

    interception or interruption of this mail.

    Unless otherwise indicated, this

    e-mail has no contractual effect and may only be used for the

    purpose(s) indicated in it. The statements and opinions

    expressed in this e-mail are those of the author and do not

    necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the

    Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh

    Wall, London E14 9SR, United Kingdom. Registered as a limited

    company in England and Wales No. 3725015. Registered office as

    above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not

    the intended recipient, please notify the sender immediately and

    delete this e-mail and any attachment from your system. If you are

    not the intended recipient you must not copy, disclose or take any

    action in reliance to it.

    This e-mail and any attachments have

    been checked by virus detection software before transmission. You

    should carry out your own virus checks on the contents of this

    communication. We accept no liability for any loss or damage which

    may be caused by software viruses or by interception or

    interruption of this mail.

    Unless otherwise indicated, this e-mail

    has no contractual effect and may only be used for the purpose(s)

    indicated in it. The statements and opinions expressed in this

    e-mail are those of the author and do not necessarily reflect

    those of the Financial Ombudsman Service Ltd.

    This email has originated from the

    Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

    London E14 9SR, United Kingdom. Registered as a limited company in

    England and Wales No. 3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not

    the intended recipient, please notify the sender immediately and

    delete this e-mail and any attachment from your system. If you are

    not the intended recipient you must not copy, disclose or take any

    action in reliance to it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should

    carry out your own virus checks on the contents of this

    communication. We accept no liability for any loss or damage which

    may be caused by software viruses or by interception or interruption

    of this mail.

    Unless otherwise indicated, this e-mail

    has no contractual effect and may only be used for the purpose(s)

    indicated in it. The statements and opinions expressed in this

    e-mail are those of the author and do not necessarily reflect those

    of the Financial Ombudsman Service Ltd.

    This email has originated from the

    Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

    London E14 9SR, United Kingdom. Registered as a limited company in

    England and Wales No. 3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete

    this e-mail and any attachment from your system. If you are not the

    intended recipient you must not copy, disclose or take any action in

    reliance to it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should

    carry out your own virus checks on the contents of this communication.

    We accept no liability for any loss or damage which may be caused by

    software viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has

    no contractual effect and may only be used for the purpose(s)

    indicated in it. The statements and opinions expressed in this e-mail

    are those of the author and do not necessarily reflect those of the

    Financial Ombudsman Service Ltd.

    This email has originated from the

    Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

    London E14 9SR, United Kingdom. Registered as a limited company in

    England and Wales No. 3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should

    carry out your own virus checks on the contents of this communication.

    We accept no liability for any loss or damage which may be caused by

    software viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has

    no contractual effect and may only be used for the purpose(s) indicated

    in it. The statements and opinions expressed in this e-mail are those of

    the author and do not necessarily reflect those of the Financial

    Ombudsman Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should carry

    out your own virus checks on the contents of this communication. We accept

    no liability for any loss or damage which may be caused by software

    viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in

    it. The statements and opinions expressed in this e-mail are those of the

    author and do not necessarily reflect those of the Financial Ombudsman

    Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been checked

    by virus detection software before transmission. You should carry out your

    own virus checks on the contents of this communication. We accept no

    liability for any loss or damage which may be caused by software viruses or

    by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it.

    The statements and opinions expressed in this e-mail are those of the author

    and do not necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been checked

    by virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception

    or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it.

    The statements and opinions expressed in this e-mail are those of the author

    and do not necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are confidential

    and may be subject to legal privilege. If you are not the intended recipient,

    please notify the sender immediately and delete this e-mail and any attachment

    from your system. If you are not the intended recipient you must not copy,

    disclose or take any action in reliance to it.

    This e-mail and any attachments have been checked by

    virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception or

    interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it. The

    statements and opinions expressed in this e-mail are those of the author and do

    not necessarily reflect those of the Financial Ombudsman Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United

    Kingdom. Registered as a limited company in England and Wales No. 3725015.

    Registered office as above.


    This e-mail and any attachments are confidential

    and may be subject to legal privilege. If you are not the intended recipient,

    please notify the sender immediately and delete this e-mail and any attachment

    from your system. If you are not the intended recipient you must not copy,

    disclose or take any action in reliance to it.

    This e-mail and any attachments have been checked by

    virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception or

    interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it. The

    statements and opinions expressed in this e-mail are those of the author and do

    not necessarily reflect those of the Financial Ombudsman Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United

    Kingdom. Registered as a limited company in England and Wales No. 3725015.

    Registered office as above.





  • The Financial Ombudsman har en Service Review Manager, og jeg sendte klagen min dit, på at de kontakter folk for tidlig, på søndagene, om bankklager







    Google Mail – Complaint/Fwd: Reminder/Fwd: Complaint against RBS/Fwd: Earlier e-mail







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint/Fwd: Reminder/Fwd: Complaint against RBS/Fwd: Earlier e-mail




    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Jul 24, 2009 at 7:59 PM





    To:

    srmanager@financial-ombudsman.org.uk



    Hi,

    the Financial Ombudsman is sending me e-mails, at 7. o'clock, on Sunday morning!
    I think this is rude and inpolite and an invasion of my privacy.
    I've tried to contact your operations manager, and ask for an explanation, about how this behaviour

    from the Financial Ombudsman, can happen, but she have refused to explain.
    I know that 7. o'clock, on a Sunday morning, is the last time of the week, that I want to deal
    with bank-complaints.

    How can this happen?
    And why are you treating your staff like this, why don't you let them have rest-days?
    Regards,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>

    Date: Fri, Jul 24, 2009 at 10:42 AM
    Subject: RE: Reminder/Fwd: Complaint against RBS/Fwd: Earlier e-mail
    To: Erik Ribsskog <eribsskog@gmail.com>

    Dear Mr Ribsskog

    I believe I have answered all of your questions in my

    previous email, and I am not prepared to enter into any further discussions

    regarding this matter.

    Please feel free to email me however, if you have any

    queries regarding your complaint.

    Regards

    Jackie

    Collins
    Operations Manager
    Direct Dial : 020 7964

    0116
    Direct Fax: 020 7964 0117

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 23 July 2009 22:23
    To: Collins,

    Jackie
    Subject: Reminder/Fwd: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi,

    I can't see that I've received an answer to this e-mail yet, so I'm trying

    to send it again.

    Best Regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date:

    Wed, Jul 1, 2009 at 2:18 PM
    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail
    To: "Collins, Jackie" <jackie.collins@financial-ombudsman.org.uk>

    Hi,

    I think I have the right to know this, when your representatives send me

    e-mails at

    seven o'clock, on a Sunday morning.

    I think you should send your business e-mails within the

    business-hours, and I'm

    conserned about how you treat your staff, and I've contacted Acas about

    this.

    If you do not expect your staff to work 12-14 hours a week, seven days a

    week,

    then why are the working on a Sunday morning at six o'clock.

    People are going to think that your representatives are some kind of

    slaves, if

    they have to work at the time of the week, when the other people in

    England,

    are on their way back from the pub.

    If people get e-mails at this hour, they are going to start writing answers

    while

    they are still drunk.

    This sounds insane to me, to have people working, at six o'clock, on a

    Sunday

    morning, answering e-mails that they could have answered on a Monday.

    You have to pay them overtime, for work they just as well could have

    done on

    a week-day.

    Your institution is extreamly poorly managed, and you are wasting the

    tax-

    payers money, with all the unessesary over-time.

    I think there is a law in this country saying that Government should have

    openness,

    so I think you should explain what the reason for your very strange and

    akward

    working-hours are.

    Sincerely,

    Erik Ribsskog

    On Wed, Jul 1, 2009 at 9:34 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>

    wrote:

    Dear Mr

    Ribsskog

    Thank you

    for your email.

    You will

    excuse me for not going into the finer details of our staffing working hours

    and holiday allowance. I will however, reassure you we certainly

    do not expect or allow our staff to work 12 to 14 hours a day 7 days a

    week.

    Regards

    Jackie

    Collins
    Operations Manager
    Direct Dial : 020 7964

    0116
    Direct Fax: 020 7964 0117


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 30 June 2009

    16:31

    To: Collins, Jackie
    Subject: Re: Complaint against

    RBS/Fwd: Earlier e-mail

    Hi,

    Monday to Friday, 8 am to 6 pm, is alright, I think.

    But you also let your staff work Sunday mornings, at 6 am.

    It seems to me that you overload your representatives with work, and that

    they have to

    work 12 to 14 hours 7 days a week.

    I thought slavery was forbidden in our time.

    Why do you let your representatives work every Sunday morning, when other

    people in

    England are on their way home from the pub?

    Do your staff get summer-holiday at all?

    Sincerely,

    Erik Ribsskog

    On Tue, Jun 30, 2009 at 9:54 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>

    wrote:

    Dear Mr

    Ribsskog

    We

    always try to provide the best service we can to our customers, and

    sometimes that means offering our staff the option of working overtime

    during very busy periods.

    Please

    be assured that they have to work within strict time guidelines, and these

    are always checked by Operations Managers to ensure they are not working too

    many hours.

    The

    service our department offers is outside of the usual office hours of

    9am till 5pm because we have found that a lot of our customers have

    difficulties contacting us whilst they are at work themselves during the 9am

    to 5pm times, so we have opening hours of 8am – 6pm, as do many firms

    these days.

    I hope

    this explains.

    Regards

    Jackie

    Collins
    Operations Manager

    Direct

    Dial : 020 7964 0116
    Direct Fax: 020 7964

    0117


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 29 June 2009

    19:32
    To: Collins, Jackie

    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Ok,

    that sound very fine!

    But, why is that you let your representatives work over-time every

    Sunday then?

    Shouldn't you as a main rule conduct your business, within the

    business hours?

    Yours sincerely,

    Erik Ribsskog

    On Mon, Jun 29, 2009 at 3:50 PM, Collins, Jackie

    <jackie.collins@financial-ombudsman.org.uk>

    wrote:

    Dear

    Mr Ribsskog

    Rosemary Cox has passed your complaint to me to take over as

    you have requested that she no longer deals with your

    case.

    I can

    confirmed that a letter has been sent to the firm, and we have asked that

    they issue you with a final response letter within 14 days. We have

    also asked them to copy us in on that response.

    If you

    remain unhappy with the firms response, or you have not received a

    response from them within 14 days, please let me know and I will arrange

    for your complaint to be moved forward for investigation by an

    Adjudicator.

    Regards

    Jackie Collins
    Operations

    Manager
    Direct Dial : 020 7964

    0116
    Direct Fax: 020 7964

    0117

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 11:17
    To: Cox,

    Rosemary
    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi,

    I don't think it's any use with me repeating myself.

    I don't think you should handle my complaint.

    The reason is, that if you are to overworked, you get to

    tired.

    And in dealing with complaints like these, one obviously needs ones

    judgement, to be like

    it should be.

    If one are out of balance, like I think you could be, then I

    don't think this is good for how the

    complaint is being dealt with.

    So please do as I ask Mrs .Cox, and tell your manager what I

    said, that I want someone else

    to deal with my complaint, due to that I think that you must be

    overworked.

    Haven't you seen how fine the weather is today, you should have a

    day off in the fine weather,

    I think.

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 11:10 AM, Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:


    Dear Mr

    Ribsskog


    Thank you for your

    e-mails


    As previously advised I am not going to

    debate with you the working hours of this

    office.


    I have written to you today to advise the

    steps we are taking with your complaint. If the firm fail to resolve the

    situation for you, your complaint will be passed onto our adjudication

    area for further consideration of the concerns you have

    raised.


    I should add that

    we do not tolerate rude or insulting language at this

    office    , and would expect any further communication to be sent in

    a more acceptable manner.


    Kind Regards


    Rose Cox


    team manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 10:43

    To: Cox, Rosemary
    Subject: Re: Complaint

    against RBS/Fwd: Earlier e-mail

    Hi,

    of course you can work on Sundays if you want.

    But business e-mails should just be sent within the

    business-hours.

    Or else, what's going to happen, is obvious.

    Someone are going to come drunk home from town, and answer the

    business-e-mails when they are drunk, which is what has happened today,

    with our correspondence.

    If this is something, you didn't know from before, then I think

    this Financial Ombudsman-stuff is just a load of crap really.

    Try to use the head that God gave you when you were born!

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr Ribsskog

    Thank you for your e-mail

    I must admit to being surprised and

    confused with the content of the

    e-mail    .

    We are an extremely busy department and we often

    work at the weekends, this is obviously of help

    to consumers as we are able to deal with their complaints in

    a more timely manner. I would suggest that

    It is entirely up to each individual business to

    determine which hours their staff will work and I do not intend

    debating this with you.

    By working this weekend I have been able to deal

    with your complaint, which as you can appreciate is of a benefit to

    you.

    Perhaps you can clarify the spelling mistakes you

    are referring to?

    Kind Regards

    Rose Cox

    team manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June

    2009 10:20

    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi again,

    don't you think it's strange for an institutions like yours to

    send e-mails on Sunday mornings then?

    Shouldn't e-mails be sent within normal business hours then

    you think?

    This is what it says on Wikipedia:

    In

    the United

    States     and United Kingdom, the hours between 9 am and 5 pm are typically considered to be standard

    business hours



    I

    think this is rather akward, as I also think your spelling-mistakes

    are.


    Sincerely,


    Erik

    Ribsskog

    On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr Ribsskog

    Thank you for your e-mail

    That's no problem, however I should point out

    that we are not a government department, we are a independent

    complaints body.

    I will be in touch with your again in the next

    few days

    Kind Regards

    Rose Cox

    team manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28

    June 2009 08:02

    To: Cox, Rosemary
    Subject: Re: Complaint

    against RBS/Fwd: Earlier e-mail

    Hi,

    ok that's very fine, I'm just home from town you see.

    I thought it was a bit strange, since noone in Government

    in Norway, work on Sundays.

    Sorry about this, I forget sometimes that I'm not in Norway

    any longer.

    Sorry about this!

    Yours sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:54 AM, Cox,

    Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr Ribsskog

    Thank you for your e-mail

    I can assure you this is not

    a joke, I am currently in the office working

    today.

    I presume that

    you would like us to deal with your complaint, so am responding to

    your e-mails

    today

    Kind Regards

    Rose Cox

    team manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28

    June 2009 07:36
    To: Cox, Rosemary
    Subject: Re:

    Complaint against RBS/Fwd: Earlier e-mail

    Hi,

    why do send the e-mails early on a Sunday morning, by the

    way.

    Is this some kind of joke?

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:33 AM, Cox,

    Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr Ribsskog

    Thank you for your

    e-mails

    I will contact

    you again once I have considered the

    information.

    Kind Regards

    Rose Cox

    team manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 27

    June 2009 14:59
    To: Cox, Rosemary
    Subject:

    Complaint against RBS/Fwd: Earlier e-mail

    Hi,

    thank you for you e-mail, that I recieved today.

    I'll contact your collegue back, regarding the

    Barclays-complaint.

    I sent the complaint on RBS Dale St., to Yvonne Williams at

    RBS, but she

    also harassed me, like this, she writes 'Dear Ms Ribsskog',

    even if my name

    is Erik, and in Britain, you have a movie called 'Erik the

    Viking', and Eric is

    also a quite usual name, in English-speaking

    countries.

    So I think Yvonne Williams, the complaint-investigator,

    also bullied me.

    I think this must have been a deliberate mistake.

    This ended with the complaint being partly resolved, in the

    way that RBS,

    gave me the bonus of £100, for moving my account to them,

    from Barclays,

    (who I also had problems with, that I'll exlain about to

    your collegue, like I

    mentioned earlier).

    I'll also find the actual complaint against RBS Dale

    St. now, and forward it

    to you.

    What I meant with the complaint-form, was that it

    didn't look anything at all

    like the ones you've sent me now.

    Maybe the complaint-form I was sent, was to do with

    other financial institutions,

    than banks?

    Like share-fonds etc?

    Have you also got other complaint-forms, other than to

    banks, perhaps someone

    sent me the wrong form intentionally?

    Just a thought I had.

    But anyway, thank you very much for your e-mail, and

    I'll also find the actual

    RBS Dale St. complaint, and e-mail it to you now.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message

    ———-
    From: Williams, Yvonne

    (CRU)     <Yvonne.Williams@rbs.co.uk>
    Date:

    Tue, Jun 26, 2007 at 4:30 PM
    Subject: RE: Earlier

    e-mail
    To: Erik Ribsskog <eribsskog@gmail.com>

    Dear Ms Ribsskog

    Could you please arrange another copy of your email to be

    sent to me for my investigation

    Regards

    Yvonne Williams

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    Sent: 19 June

    2007 14:04
    To: Williams, Yvonne

    (CRU)
    Subject: Earlier e-mail

    *** WARNING : This message

    originates from the Internet ***


    Hi,

    I'm refering to the e-mail I sent you on 5/6.

    I was just wondering if you have recieved this e-mail,

    because I cant see

    that I have recieved any answer to it yet.

    Please just contact me if you want me to send you the

    e-mail again.

    Yours sincerely,

    Erik Ribsskog

    The Royal

    Bank of Scotland plc, Registered in Scotland No. 90312.

    Registered Office: 36 St Andrew Square, Edinburgh EH2

    2YB

    Authorised and regulated by the Financial Services

    Authority.

    This e-mail message is confidential and for

    use by the addressee only. If the message is received by anyone

    other than the addressee, please return the message to the

    sender by replying to it and then delete the message from your

    computer. Internet e-mails are not necessarily secure. The Royal

    Bank of Scotland plc does not accept responsibility for changes

    made to this message after it was sent.

    Whilst all

    reasonable care has been taken to avoid the transmission of

    viruses, it is the responsibility of the recipient to ensure

    that the onward transmission, opening or use of this message and

    any attachments will not adversely affect its systems or data.

    No responsibility is accepted by The Royal Bank of Scotland plc

    in this regard and the recipient should carry out such virus and

    other checks as it considers

    appropriate.


    This e-mail and any attachments

    are confidential and may be subject to legal privilege. If you

    are not the intended recipient, please notify the sender

    immediately and delete this e-mail and any attachment from your

    system. If you are not the intended recipient you must not copy,

    disclose or take any action in reliance to it.

    This e-mail and any attachments have

    been checked by virus detection software before transmission.

    You should carry out your own virus checks on the contents of

    this communication. We accept no liability for any loss or

    damage which may be caused by software viruses or by

    interception or interruption of this mail.

    Unless otherwise indicated, this

    e-mail has no contractual effect and may only be used for the

    purpose(s) indicated in it. The statements and opinions

    expressed in this e-mail are those of the author and do not

    necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the

    Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh

    Wall, London E14 9SR, United Kingdom. Registered as a limited

    company in England and Wales No. 3725015. Registered office as

    above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not

    the intended recipient, please notify the sender immediately and

    delete this e-mail and any attachment from your system. If you are

    not the intended recipient you must not copy, disclose or take any

    action in reliance to it.

    This e-mail and any attachments have

    been checked by virus detection software before transmission. You

    should carry out your own virus checks on the contents of this

    communication. We accept no liability for any loss or damage which

    may be caused by software viruses or by interception or

    interruption of this mail.

    Unless otherwise indicated, this e-mail

    has no contractual effect and may only be used for the purpose(s)

    indicated in it. The statements and opinions expressed in this

    e-mail are those of the author and do not necessarily reflect

    those of the Financial Ombudsman Service Ltd.

    This email has originated from the

    Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

    London E14 9SR, United Kingdom. Registered as a limited company in

    England and Wales No. 3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not

    the intended recipient, please notify the sender immediately and

    delete this e-mail and any attachment from your system. If you are

    not the intended recipient you must not copy, disclose or take any

    action in reliance to it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should

    carry out your own virus checks on the contents of this

    communication. We accept no liability for any loss or damage which

    may be caused by software viruses or by interception or interruption

    of this mail.

    Unless otherwise indicated, this e-mail

    has no contractual effect and may only be used for the purpose(s)

    indicated in it. The statements and opinions expressed in this

    e-mail are those of the author and do not necessarily reflect those

    of the Financial Ombudsman Service Ltd.

    This email has originated from the

    Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

    London E14 9SR, United Kingdom. Registered as a limited company in

    England and Wales No. 3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete

    this e-mail and any attachment from your system. If you are not the

    intended recipient you must not copy, disclose or take any action in

    reliance to it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should

    carry out your own virus checks on the contents of this communication.

    We accept no liability for any loss or damage which may be caused by

    software viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has

    no contractual effect and may only be used for the purpose(s)

    indicated in it. The statements and opinions expressed in this e-mail

    are those of the author and do not necessarily reflect those of the

    Financial Ombudsman Service Ltd.

    This email has originated from the

    Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

    London E14 9SR, United Kingdom. Registered as a limited company in

    England and Wales No. 3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should

    carry out your own virus checks on the contents of this communication.

    We accept no liability for any loss or damage which may be caused by

    software viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has

    no contractual effect and may only be used for the purpose(s) indicated

    in it. The statements and opinions expressed in this e-mail are those of

    the author and do not necessarily reflect those of the Financial

    Ombudsman Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should carry

    out your own virus checks on the contents of this communication. We accept

    no liability for any loss or damage which may be caused by software

    viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in

    it. The statements and opinions expressed in this e-mail are those of the

    author and do not necessarily reflect those of the Financial Ombudsman

    Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been checked

    by virus detection software before transmission. You should carry out your

    own virus checks on the contents of this communication. We accept no

    liability for any loss or damage which may be caused by software viruses or

    by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it.

    The statements and opinions expressed in this e-mail are those of the author

    and do not necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been checked

    by virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception

    or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it.

    The statements and opinions expressed in this e-mail are those of the author

    and do not necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.



    This e-mail and any attachments are confidential

    and may be subject to legal privilege. If you are not the intended recipient,

    please notify the sender immediately and delete this e-mail and any attachment

    from your system. If you are not the intended recipient you must not copy,

    disclose or take any action in reliance to it.

    This e-mail and any attachments have been checked by

    virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception or

    interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it. The

    statements and opinions expressed in this e-mail are those of the author and do

    not necessarily reflect those of the Financial Ombudsman Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United

    Kingdom. Registered as a limited company in England and Wales No. 3725015.

    Registered office as above.





  • Nå sendte jeg en klage til BT, ettersom medarbeiderne deres lyver på telefonen. (In Norwegian)







    Google Mail – I want to complain – I have a complaint about my service – I have a general complaint [Incident:090625-019223]







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    I want to complain – I have a complaint about my service – I have a general complaint [Incident:090625-019223]




    Residential Services

    <residential.services@bt.com>


    Thu, Jun 25, 2009 at 12:10 PM





    Reply-To:

    Residential Services <residential.services@bt.com>


    To:

    eribsskog@gmail.com





    BT Help


    This is an automatic response, please don't reply to this address.

    Thanks for contacting us, we will reply to you as soon as we can.

    The reference number for your email is 090625-019223.

    If you need to contact us again before we reply, please tell us your

    reference number. The best way to contact us is by visiting

    www.bt.com/help/contactus.

    For help and advice 24 hours a day please visit www.bt.com/help.

    Kind regards,

    eCustomer Services Team

    This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.

    British Telecommunications plc

    Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000

    BT Total Broadband Fair Usage Policy

    HOT TOPIC: Understanding the paper-free discount

    Mis-selling

    HOT TOPIC: BT Total Broadband Anywhere 10MB usage allowance

    Why have I been charged twice for a service?





    PS.

    Her er selve klagen jeg sendte:

    I want to compain about your representative Patrick, who called me on 14/6.

    My monthly payment-plan amount had been reset from £40 to £88 a month, witout me getting a proper notification.

    Your representative Patrick, said in the phone-call, that you had notified my on my online phone-bill, about this, but I don’t consider this a proper notification, since this isn’t necesseraly somewhere one log in to and check all the details around, regurarely.

    I would have expected to recieve a proper notification about things like this, to keep track on bills.

    What’s the point of having a monthy payment plan, if BT mess with it like this??

    Further, in the call, your representative told me, that the lowest amount, that the monthly payment-amount, could be reset to again, was £71.50.

    Where as, when I loged in to my account today, I found, that the amount could easily be reset to £46.

    Which was in the region that I asked the bill to be reset to (£45.00), in my initial e-mail about this.

    So your representative, told me a direct lie, when this was brought up, in the phone-call, on 14/6.

    So I expect you to fire this representative who told me this lie, and investigate why he did this, and report back to me with your findings.

    Sincerely,

    Erik Ribsskog

    PS 2.

    Her kan man se at det gikk ann å justere månedsbeløpet til £46 i måneden:

    img276

  • Klage til Fylkesmannen i Oslo og Akershus. (In Norwegian)







    Google Mail – Til Toril Ragnøys overordnede/Fwd: brev oversendt Statens sivilrettsforvaltning







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Til Toril Ragnøys overordnede/Fwd: brev oversendt Statens sivilrettsforvaltning




    Erik Ribsskog

    <eribsskog@gmail.com>


    Tue, May 26, 2009 at 5:52 AM





    To:

    postmottak@fmoa.no



    Hei,

    det er klart for meg, at jeg blir tullet med av myndighetene i Norge og Storbritannia.
    Jeg ber om at alle mine søknader til dere, om fri rettshjelp, sees på samlet, for jeg har problemer på den måten at jeg ikke får tilsendt min grad fra HiO f.eks., noe som jeg mistenker skyldes usaklig tulling fra politiet, grunnet noe de hadde mot min morfar, siden han kom på kant med eliten i Arbeiderpartiet, etter krigen, visstnok.

    Noe sånt.
    Uansett mener jeg at folk som blir forfulgt, uansett om det er fra kriminelle eller myndighetene, og som i en slik situasjon, ikke får rettighetene sine, fra politiet.

    I en slik situasjon, burde folk få advokat.
    Jeg har skjønt at mange i min familie nok er kabalister/djeveldyrkere/illuminister, og disse tuller med meg, selv om jeg nå bor i England.

    Har dere også noen i de samme nettverkene kanskje, som tuller med meg hos dere.
    Jeg lurer litt på Rognøy, om hvor objektiv hun er i å bedømme søknadene mine.
    Så jeg vil gjerne at Rognøys overordnede foretar en objektiv vurdering av søknadene mine samlet.

    Jeg synes ikke dette er for mye å be om i den situasjonen jeg er!
    Med vennlig hilsen
    Erik Ribsskog

    ———- Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: 2009/3/17
    Subject: Re: brev oversendt Statens sivilrettsforvaltning

    To: RagnøyToril <Toril.Ragnoy@fmoa.no>

    Hei,

    det er det dummeste jeg har hørt!

    Dette burde behandles samlet, avgjørelsen om jeg skal få støtte til

    advokat eller ikke burde

    tas etter en helhetsvurdering, og etter sånn tullete oppdeling som

    dere holder på med.

    Med hilsen

    Erik Ribsskog

    2009/3/17 RagnøyToril <Toril.Ragnoy@fmoa.no>:

    > Dine søknader er tidligere behandlet.

    > Du har fått svar både fra Fylkesmannen og fra Statens Sivilrettsforvaltning (Justissekretariatene) på dem.

    > Du kan ikke forvente ytterligere svar vedrørende søknad om fritt rettsråd i disse forholdene.

    >

    > Med vennlig hilsen

    > Toril Ragnøy, førstekonsulent

    > Juridisk avdeling, Fylkesmannen i Oslo og Akershus

    > Postboks 8111 Dep, 0032 OSLO

    > Dir.tlf.: 22003583

    > Mailto:Toril.Ragnoy@fmoa.no

    > http://www.fylkesmannen.no/OsloOgAkershus

    >

    >

    > —–Opprinnelig melding—–

    > Fra: Ødegård Torill

    > Sendt: 17. mars 2009 11:57

    > Til: RagnøyToril

    > Emne: VS: brev oversendt Statens sivilrettsforvaltning

    >

    >

    >

    > ___________________________________________

    > Med vennlig hilsen

    > Torill Ødegård, konsulent, dir.tlf. 220033585 Juridisk avdeling, Fylkesmannen i Oslo og Akershus

    >

    > Tenk på miljøet før du skriver ut denne e-posten

    >

    >

    > —–Opprinnelig melding—–

    > Fra: Erik Ribsskog [mailto:eribsskog@gmail.com]

    > Sendt: 17. mars 2009 09:26

    > Til: Ødegård Torill

    > Emne: Re: brev oversendt Statens sivilrettsforvaltning

    >

    > Hei,

    >

    > takk for e-post.

    >

    > Jeg lurte på en ting.

    >

    > Det er, hva med klagen på Kripos, og politiet i England, og rådet fra politiet i Drammen, om å søke om fri rettshjelp i saken mot min far, for omsorgsvikt, (en sak som nå også går på telefonsjikane og trussel mot bekjente av meg, jeg skal sende vedlegg).

    >

    > Og alle de andre sakene jeg har sendt dere vedlegg om.

    >

    > Burde ikke dette behandles samlet, mener jeg, sånn at man får et helhetsinntrykk av hva som foregår, og hvilken situasjon jeg er i, og hva mitt behov for advokathjelp egentlig sett i en samlet vurdering.

    >

    > Synes dere ikke at det høres fornuftig ut å se dette samlet da?

    >

    > Jeg skal sende dere oppdateringer fra den siste kontakten med politiet i Drammen.

    >

    > Med vennlig hilsen

    >

    > Erik Ribsskog

    >

    > 2009/3/17 Ødegård Torill <Torill.Odegard@fmoa.no>:

    >>

    >>

    >>

    >>

    >> ___________________________________________

    >> Med vennlig hilsen

    >> Torill Ødegård, konsulent

    >> Juridisk avdeling, Fylkesmannen i Oslo og Akershus Postboks 8111 Dep,

    >> 0032 OSLO, dir.tlf. 220033585

    >> E-post: Torill.Odegard@fmoa.no

    >> http://www.fylkesmannen.no/OsloOgAkershus

    >>

    >> Tenk på miljøet før du skriver ut denne e-posten

    >>

    >>

    >