johncons

Stikkord: Liverpool City Council

  • Svar på e-post sendt leder i Høyre, Erna Solberg, fra Marianne Fagerli, førstekonsulent, Høyres stortingsgruppe. (In Norwegian).

    Erik Ribsskog <eribsskog@gmail.com>

    Problemer med maktmisbruk/korrupsjon fra myndighetene i Norge og Storbritannia.

    Fagerli Marianne <marianne.fagerli@stortinget.no>

    Tue, Apr 29, 2008 at 12:59 PM

    To: Erik Ribsskog <eribsskog@gmail.com>

    Tusen takk for dine tilbakemeldinger. Jeg skal bringe denne videre til Erna Solberg.

    Med vennlig hilsen

    Marianne Fagerli
    førstekonsulent
    Høyres stortingsgruppe
    tlf: 23 31 33 46
    mobil: 416 46 094

    —–Opprinnelig melding—–
    Fra: Erik Ribsskog [mailto:
    eribsskog@gmail.com]
    Sendt: 25. april 2008 20:33
    Til:
    erna.solberg@hoyre.no
    Emne: Problemer med maktmisbruk/korrupsjon fra myndighetene i Norge og Storbritannia.

    Hei Erna Solberg,

    sorry at jeg driver å skrive til deg, sånn helt uten videre.


    Men jeg ble så imponert, over det prinsipprogrammet, som du presanterte på Høyre-møte, tidligere

    denne uke, om at dere ønsker å fordele makten i samfunnet, og at dere ikke ønsker, at det skal gå

    politikk i enkeltavgjørelse, om enkeltmenneskers skjebner osv.


    Det er i hvertfall sånn jeg skjønte det.


    Og det synes jeg virker som en veldig god ide, siden det virker litt for meg, som at det er en ny elite,

    som, mer eller mindre, styrer og ‘herjer’ som de vil i landet nå, uten noe tanke i det hele tatt, for

    medborgernes universale menneskerettigheter, og sivile rettigheter.


    Jeg blir i hvertfall tullet med, av alt som heter myndigheter i landet, det vil si Kripos, Politidirektoratet,

    Justisdepartementet, Ambassaden i London, Konsulatet i Liverpool (hvor jeg bor), UD; SMK,

    Sivilombudsmannen, Fylkesmannen i Oslo og Akershus, Spesialenheten, og også uavhengige

    organisasjoner, som Amnesty Norge, og Norsk Røde Kors og Statsministerens Kontor.


    Pluss da i tillegg, organisasjoner i Storbritannia, som det Britiske Politiet, IPCC, Liverpool City Council,

    the Local Government Ombudsman, the Financial Ombudsman, the Citizens Advice Bureau,

    the Law Society, the Legal Services Ombudsman, the Legal Services Commission, the Ministry

    of Justice, Amnesty UK.


    Listen går bare videre og videre, det virker som at det er noe lignende, av det som er beskrevet i den

    boken, som heter ‘Mafiaen i Eiker’, hvor en enkeltperson, blir systematisk motarbeidet, av offentlige

    myndigheter, til de klarer å knuse han.

    Det virker ikke, som at det, nå for tiden, er noe som helst tanke for, hva som er rett og galt, og hva

    som er folks rettigheter.

    Jeg har ikke klart å finne noen, ikke en eneste organisasjon, som bryr seg en døyt, om hva som

    er rett og galt, og hva som er folks sivile rettigheter, og folks menneskerettigheter.


    Så jeg synes det var veldig bra å høre om det programmet dere har lagt fram nå i Høyre, hvor dere

    ønsker å motarbeide nettopp slik behandling av enkeltpersoner, fra myndighetene.


    For dette synes jeg ikke, sånn som jeg ser det, at er verdig for et demokratisk samfunn.


    Og det viker som at det er like ille, her i Storbritannia, hvor jeg måtte flykte til, ettersom, at

    jeg ble jaget fra gården til onkelen min, i Kvelde i Larvik, på 35 års dagen min, i july 2005.

    Av folk som hadde våpen og hunder, så det kan virke som at det var noe politi, eller noe,

    for meg.


    Og jeg overhørte, at de sa de ønsket å skyte meg, så det var bare flaks at jeg kom meg unna.

    Så hva det er som foregår, det vet ikke jeg.


    Jeg får ikke noe hjelp, fra noen som helst myndigheter, eller private/uavhengige organisasjoner.


    Så sånn som jeg ser det, så har verden gått helt av hengslene.


    Jeg prøver å skrive, om det skjer, på en blogg jeg har, med håp, om at noen kanskje skal reflektere,

    eller reagere, over det som foregår.


    Pressen har jeg kontaktet flere ganger, de er ikke interessert i å hjelpe meg.

    Så at pressen, er involvert, i noe samrøre, med offentlig forvaltning, og også til og med frivillige/private

    organisasjoner, i både Norge og Storbritannia.


    Det er i hvertfall sånn jeg ser det, at dette er realiteten, i dag, i min situasjon, jeg klarer ikke få noe

    som helst hjelp/råd/informasjon, om hva det egentlig er som foregår.

    Jeg har kontaktet politet i Norge og Storbritannia, veldig mange ganger, men de vil ikke fortelle hva som

    foregår, så jeg tror nok at du har rett i det du la fram, i det prinsipprogrammet, at myndighetene, nå

    for tiden, ikke bryr seg noe om folks rettigheter, men at de lar politikken sin, gå foran folks rettigheter.

    Og dette er jeg enig, som i det det stod i en nettavis, at du sa, at folks universale rettigheter blir ignorert.


    Så da kan jeg gi den tilbakemeldingen, at sånn som jeg ser det, så har du og Høyre helt skjønt hva som

    foregår.


    Så da må jeg innrømme, at jeg ble imponert, når jeg leste det prinsipprogrammet til Høyre, i en nettavis

    her, tidligere denne uken.


    Så det synes jeg var veldig bra!

    Jeg var faktisk selv, på et eller to møter, i Høires Hus, skrives det vel, i Oslo, på begynnelsen av 90-tallet.


    Det var vel, i forbindelse med Unge Høyres program, til skolevalgene osv., i forkant, av kommunevalget, i 91.

    Og da, pratet jeg og en kamerat, i hvertfall tidligere kamerat, Magne Winnem, med noen av Unge Høyres,

    politiske strateger, eller i hvertfall, de som skulle utarbeide valgkampmateriale til Unge Høyre da.


    Så fikk vi si vår mening om det, vi var jo fra Røyken og Svelvik vi, så hadde vel kanskje et litt annet

    perspektiv, enn de fleste som var på møtet i Høires Hus der, tror jeg, for dem var nok mest fra Oslo

    Vest osv., så da kanksje vi la merke til ting, som vi trodde ville gi et dårlig inntrykk, i f.eks. i Buskerud,

    eller Vestfold da.


    Men jeg får håpe at vi ikke fikk dem til å moderere programmet for mye.

    Jeg husker ikke navna på de her nå.


    Den eneste jeg husker navnet på, det var at den var en jentene der, som het Huitfeldt vel, og det var ikke

    Anniken Huitfeldt, men ei som var datter av en Høyre politiker, eller noe tror jeg.


    Det var kameraten min, Winnem, som kjente til dette.


    Men samme det.

    Så jeg må innrømme det, at jeg ble veldig imponert, over det prinsipprogrammet, som Høyre la frem, her

    nå nettopp.

    Jeg hadde ikke tid, til å drive med politikk, på begynnelsen av 90-tallet, og jeg synes egentlig ikke, at det

    var rett av meg, som bare hadde sittet på skolebenken hele livet, til da, å bli aktiv i Unge Høyre osv.,

    og diskutere, og si at dette er best, osv., når jeg ikke hadde noe erfaring fra annet enn skolebenken selv.


    Jeg synes det ble litt dumt, og visste ikke om jeg da egentlig visste noe særlig, om de temaene, som

    ble diskutert, på møtet der osv.

    Det var vel mest at jeg gjentok det, som lærerne hadde sagt på skolen, at Norge burde satse på kunnskap,

    og forskning.

    Men jeg hadde jo ikke helt oversikten selv, jeg mener det jeg synes ikke det var noe hensikt, for meg,

    som ikke kjente så mye til verden, å drive for mye med politikk, ettersom, at jeg jo ikke egentlig hadde

    noe særlig livserfaring, og da ville det vel antagelig ikke vært så hensiktsmessig, at jeg skulle prøve,

    å finne løsninger på alt mulig forskjellige, når jeg ikke selv syntes, at jeg visste så særlig mye om

    hvordan verden var.

    Så derfor, så ble det ikke til, at jeg gikk noe mer på møter på Høires Hus osv.


    Men, i de siste årene, så har jeg jo skjønt det, at det er noe, som ikke er som det burde være, i det hele

    tatt, i Norge. (Og nok også andre land).


    Så nå skjønner jeg jo det, at det er faktisk er veldige viktige temaer, dette med maktfordeliing, og

    det som kan synes, å være samarbeid, mellom forskjellige offentlige etater etc., for å motarbeide

    enkeltpersoner.


    Det virker som at det en mafia i offentlig adminstrasjon.


    Og jeg har skrevet før, at det kan virke som at det er noe i forbindelse med noe New World Order agenda.


    At man skal ha en underklasse, som blir styrt og kontrollert helt, av den nye overklassen/den nye eliten.


    Og middelklassen, den forsvinner, så det blir bare eliten, og undersåttene igjen, så og si, kan det

    virke som, for meg.

    I hverfall så synes jeg det jeg har opplevd de siste årene, passer godt med det jeg har hørt om, angående

    de her New World Order-teoriene da.

    Men jeg vet ikke helt, jeg lurer litt på, om kanskje det hadde vært smart for meg, å for eksempel begynne

    med politikk?

    For eksempel, disse statelige og offentlige myndigheter, inkludert politiet, virker det som, de er jo i hælene

    mine hele tida, så det er ikke fred å få, må man vel si.

    Og det virker som at det er ‘Street Theater’ og ‘Group Stalking’ operasjoner, som iverksettes rundt meg,

    av noe overvåkningspoliti, eller hva det kan være.


    Enda jeg har aldri vært noe kriminell, og jeg har jobbet og betalt skatt hele livet.

    Det virker som at disse operasjonene, som er på nettet, hvis jeg diskuterer, f.eks. på Veggavisen,

    eller en Facebook diskusjonsgruppe, så dukker det opp en organsiert gjeng, som mobber og trakasserer

    meg systematisk og planlagt.

    Og dette har også skjedd når jeg går ut døra. At det virker som at politiet, eller noen andre, har en slags

    overvåkningaksjon, for å få brutt meg ned, virker det som.


    Dette går på ting som ‘Mind Control’, virker det som for meg.


    Og dette er ting, som går på, at de bryter ned folk, så de blir traumatiske, osv., og så, så får de kontroll

    på personene, og personene gjøre det, som dette nettverket vil.


    Det er i hvertfall sånn det virker for meg, jeg har lest om det på nettet, og jeg kjenner igjen det som står

    beskrevet der.

    Jeg skal legge ved noen linker, til blogg osv., som forklarer mer om det jeg mener.

    Nå bor jo jeg i Storbritannia da, så jeg vet ikke om Høyre har noe regler, for at man må bo i Norge,

    hvis man har lyst til drive med politikk osv., men det går vel mye på møter osv., så da er det vel

    antagelig en fordel å bo i Norge ja.

    Men jeg, er som jeg sier, nå i det siste, etter at jeg har fått tenkt gjennom dette.


    Jeg er en flyktning fra Norge jeg nå.

    Jeg ble jagd bort fra gården til onkelen min, i Kvelde i Larvik, sommeren 2005, av noen folk med våpen

    og hunder, som jeg ikke vet hvem er, eller hvorfor de skulle ha tak i meg, og skyte meg, som jeg

    overhørte de sa, når jeg var inni skogen ved gården der.

    Så jeg har tatt kontakt med FN’s høykommisær for flyktninger, avdeling Storbritannia, for å få råd om

    hva jeg burde gjøre i forbindelse med dette.


    De sa bare, at de kunne ikke involvere seg i enkeltsaker, og ga meg to telefonnumre, til et par

    advokatfirmaer, tror jeg det var, som jeg ikke har kontaket enda, for jeg lurer på om dette ikke er

    mer generelle tema, som kanskje burde vært tatt opp med f.eks. FN da


    Jeg vil jo gjerne vite, f.eks., om jeg formelt oppfyller kravene, til å være en flyktning, for da ville kanskje

    dette hjelpe, til å få politiet i Norge, til å gi meg råd, informasjon, eller hjelp i forbindelse med den

    situasjonen, som er, at jeg blir forfulgt av noe slags kriminelt nettverk da, virker det som.


    Hvis det ikke er politiet da, som en jeg pratet med på nettet, mente det kunne være.

    For dette har holdt på, siden 2003, og det er helt umulig å få et eneste råd., eller ord omtrent, ut

    av politiet, så hva det er som foregår, det er vanskelig å si, men at noe er galt, det er nok sikkert.

    Jeg vet ikke helt hvorfor, at jeg bestemte meg for å skrive den her e-posten, men mye av grunnen,

    var vel, at jeg synes det prinsipprogrammet som dere presanterte, i avisene, tidligere denne uken,

    var veldig bra, så det virker i hvertfall som at det er noen oppegående folk igjen i landet, synes jeg,

    og det er ikke så mange andre jeg kan si det om, i forbindelse med de tingene som foregår nå,

    synes jeg det virker som.


    Så det synes jeg var veldig positivt, og jeg tror Høyres politikk, med konservatisme, osv., ikke

    vil være på langt nær så ille, som AP’s New World Order politikk, vil jeg kalle det, med en ny

    elite, som får i pose og sekk, og men en underklasse, som må stå i køer, til Aker Sykehus,

    osv., og dit ville ikke jeg dratt for å operere eller noe igjen, etter at jeg opererte kneet der,

    i 1996.

    Der var det mye rart, jeg mistenker at dette nettverket, av offentlig forvaltning, som er beskrevet,

    i den boken, ‘mafiaen i Eiker’, jeg mistenker at dette eller lignende netteverk, også har sine

    representanter, på sykehusene.


    Uten at jeg skal gå mer i detalj om det nå.

    Jeg tror, at i et samfunn med Høyres politikk, så vil det være mulig, for enkeltmennesker, å komme

    seg f.eks. over fra arbeiderklassen, eller hvilket utrykk man skal bruke nå, og oppover, til middelklassen,

    eller overklassen da, hvis de jobber og står på, uten å bli motarbeidet, av diverse jantelover, som

    kanskje egentlig er et slags nettverk da, i tillegg til de netteverkene som er i offentlig admistrasjon osv.

    Men jeg tror ikke, at folk har så særlig muligheter, til å komme seg oppover, i samfunnet, i det

    samfunnet som vi har nå, med AP’s poltitikk, med en overlegen elite, et såkalt plutokrati, som

    det skrives i avisene hele tiden.


    Jeg tror i et sånt samfunn, så er det så og si umulig, å komme seg over, fra ‘undersåttene’, til

    denne eliten, som styrer, i dette plutokratiet da.


    Som jeg selv har selv mange referanser til, i aviser osv, at Norge er egentlig et plutokrati.

    Og da mistenker jeg, at dette er samfunnet, som man får av, AP’s politikk, med overformynderi,

    en ny elite, som kan kjøpe seg forbi køene, på de dårligere og dårligere offentlige sykhusene.


    Så dette AP/New World Order/den nye eliten samfunnet, det tror jeg man burde gjøre noe med,

    hvis man har noe som helst sympati, med de mange, altså flertallet som havner i denne,

    ‘undersått’ gruppen.


    Så dette håper jeg at det er mulig å gjøre noe med, dette AP-samfunnet.

    Er 2/3 samfunnet de kaller det?

    Betyr dette, at den siste tredelen ikke har noen rettigheter, men får rettighetene sine ignorert,

    av offentlig forvaltning og non-profit organisasjoner osv.

    Det er i hvertfall sånn det virker for meg, må jeg innrømme


    At noen av de her 2/3 av folka i samfunnet da, har bestemt seg for, at jeg er i den siste tredelen,

    og da ikke har noen rettigheter, og alle kan fritt tulle med meg.


    Det er i hvertfall sånn det virker for meg.


    Hvordan dette blir organisert i detalj, det kan jeg ikke si sikkert, men det er vel muligens noe

    frimurere, eller Illuminati f.eks., inne i bildet da, uten at jeg skal si dette hundre prosent sikkert.


    Men jeg ønsker i hvertfall lykke til videre med den høyre prisippolitikken, som jeg synes virket

    veldig bra.


    Jeg tror, at hvis Høyre, klarer å forklare velgerne, kanskje litt enklere, hva dette vil si, med at

    det går politikk i enkeltsaker, og at folks universale rettigheter blir ignorert av myndighetene.


    Kanskje hvis Høyre tok fram noen eksempler, på hva som faktisk foregår, av maktmisbruk

    og det som værre er, fra myndighetene.


    For jeg tror ikke det er alle som skjønner det som står i prinsipprogrammet om universale

    rettigheter, og at avgjørelser i enkeltsaker, tas med en poltisk agenda i bakhodet, og at

    man overkjører folks sivile rettigheter, og menneskerettigheter


    Men det er kanskje ting som kommer senere, i valgkampen neste år osv?

    Men jeg får i hvertfall ønske lykke til med det nye prinsipprogrammet, og si mange takk, for

    at det i hvertfall er noen oppegående personer tilbake i Norge, for det synes jeg det bli litt

    mangelvare på nå, hvis jeg skal være ærlig, så det synes jeg var et veldig bra og fornuftig

    program, å komme med nå, fra Høyre!

    Så beklager hvis jeg skriver mye her, jeg legger med noen linker, bare i tilfelle, at noen

    har tid å lese dette.


    Da håper dette er i orden, og igjen takk for at det dukker opp noen bra nyheter i mediene.

    Så beklager jeg skrev for mye i denne e-posten, jeg bare fikk en ide, om at kunne jo prøve å

    sende, en e-post i hvertfall, så da tenkte jeg at jeg kunne jo prøve å gjøre det.

    Så da får jeg håpe, at det var i orden!

    Med vennlig hilsen


    Erik Ribsskog


    PS.


    Her er de nevnte linkene:

    https://johncons-blogg.net/ (Dette er til bloggen min, som det er ca. 1700 innlegg på nå,

    og som jeg holder på å indeksere ferdig, så dette burde forhåpentligvis være gjort innen ikke

    alt for lenge).

    https://johncons-blogg.net/2008/02/lack-of-openness-from-government.html (Her er link,

    til den posten på bloggen, hvor jeg har skrevet, om det jeg vet, om hva som egentlig foregår, noe

    jeg gjerne skulle ha ønsket var mer).

    http://www.linkedin.com/pub/6/86a/455 (Her er til siden min på linkedin, som jeg nettopp har

    skaffet meg, jeg har lagt inn arbeidserfaring, så det skulle være mulig å se der, at jeg er en

    person, som har jobbet og studert hele livet, og som aldri vært kriminell, i det hele tatt, og

    som det ikke burde være noen grunn, for politiet, å tulle med).

    http://xiandos.info/Surveillance,_Psychotronics_and_(Gang-)Stalking_Operations (Her står det, om

    begreper, som ‘Street Theater’, ‘Group Stalking’, og ‘Mind Control’. Dette som står nevnt her, passer

    veldig bra, med det jeg har opplevd selv, her i Liverpool, de siste par årene. Uten at jeg vet om dette

    er styrt av noen lokale nettverk, eller om det er føderale, eller hva de kaller det i Storbritannia, som

    jeg kanskje mistenker at det også kan være, og muligens også linket til nettverk i Norge, uten at

    jeg skal påstå hvordan dette er, for sikkert).

  • E-post om problemer med maktmisbruk og korrupsjon, fra myndighetene, sendt leder i Høyre, Erna Solberg, 25. april 2008. (In Norwegian).







    Google Mail – Problemer med maktmisbruk/korrupsjon fra myndighetene i Norge og Storbritannia.







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>


    Problemer med maktmisbruk/korrupsjon fra myndighetene i Norge og Storbritannia.





    Erik Ribsskog

    <eribsskog@gmail.com>





    Fri, Apr 25, 2008 at 7:32 PM





    To:

    erna.solberg@hoyre.no



    Hei Erna Solberg,

     

    sorry at jeg driver å skrive til deg, sånn helt uten videre.

    Men jeg ble så imponert, over det prinsipprogrammet, som du presanterte på Høyre-møte, tidligere

    denne uke, om at dere ønsker å fordele makten i samfunnet, og at dere ikke ønsker, at det skal gå

    politikk i enkeltavgjørelse, om enkeltmenneskers skjebner osv.

    Det er i hvertfall sånn jeg skjønte det.

    Og det synes jeg virker som en veldig god ide, siden det virker litt for meg, som at det er en ny elite,

    som, mer eller mindre, styrer og 'herjer' som de vil i landet nå, uten noe tanke i det hele tatt, for

    medborgernes universale menneskerettigheter, og sivile rettigheter.

    Jeg blir i hvertfall tullet med, av alt som heter myndigheter i landet, det vil si Kripos, Politidirektoratet,

    Justisdepartementet, Ambassaden i London, Konsulatet i Liverpool (hvor jeg bor), UD; SMK,

    Sivilombudsmannen, Fylkesmannen i Oslo og Akershus, Spesialenheten, og også uavhengige

    organisasjoner, som Amnesty Norge, og Norsk Røde Kors og Statsministerens Kontor.

    Pluss da i tillegg, organisasjoner i Storbritannia, som det Britiske Politiet, IPCC, Liverpool City Council,

    the Local Government Ombudsman, the Financial Ombudsman, the Citizens Advice Bureau,

    the Law Society, the Legal Services Ombudsman, the Legal Services Commission, the Ministry

    of Justice, Amnesty UK.

    Listen går bare videre og videre, det virker som at det er noe lignende, av det som er beskrevet i den

    boken, som heter 'Mafiaen i Eiker', hvor en enkeltperson, blir systematisk motarbeidet, av offentlige

    myndigheter, til de klarer å knuse han.

     

    Det virker ikke, som at det, nå for tiden, er noe som helst tanke for, hva som er rett og galt, og hva

    som er folks rettigheter.

     

    Jeg har ikke klart å finne noen, ikke en eneste organisasjon, som bryr seg en døyt, om hva som 

    er rett og galt, og hva som er folks sivile rettigheter, og folks menneskerettigheter.

    Så jeg synes det var veldig bra å høre om det programmet dere har lagt fram nå i Høyre, hvor dere

    ønsker å motarbeide nettopp slik behandling av enkeltpersoner, fra myndighetene.

    For dette synes jeg ikke, sånn som jeg ser det, at er verdig for et demokratisk samfunn.

    Og det viker som at det er like ille, her i Storbritannia, hvor jeg måtte flykte til, ettersom, at 

    jeg ble jaget fra gården til onkelen min, i Kvelde i Larvik, på 35 års dagen min, i july 2005.

     

    Av folk som hadde våpen og hunder, så det kan virke som at det var noe politi, eller noe, 

    for meg.

    Og jeg overhørte, at de sa de ønsket å skyte meg, så det var bare flaks at jeg kom meg unna.

     

    Så hva det er som foregår, det vet ikke jeg.

    Jeg får ikke noe hjelp, fra noen som helst myndigheter, eller private/uavhengige organisasjoner.

    Så sånn som jeg ser det, så har verden gått helt av hengslene.

    Jeg prøver å skrive, om det skjer, på en blogg jeg har, med håp, om at noen kanskje skal reflektere,

    eller reagere, over det som foregår.

    Pressen har jeg kontaktet flere ganger, de er ikke interessert i å hjelpe meg.

     

    Så at pressen, er involvert, i noe samrøre, med offentlig forvaltning, og også til og med frivillige/private

    organisasjoner, i både Norge og Storbritannia.

    Det er i hvertfall sånn jeg ser det, at dette er realiteten, i dag, i min situasjon, jeg klarer ikke få noe

    som helst hjelp/råd/informasjon, om hva det egentlig er som foregår.

     

    Jeg har kontaktet politet i Norge og Storbritannia, veldig mange ganger, men de vil ikke fortelle hva som

    foregår, så jeg tror nok at du har rett i det du la fram, i det prinsipprogrammet, at myndighetene, nå

    for tiden, ikke bryr seg noe om folks rettigheter, men at de lar politikken sin, gå foran folks rettigheter.

     

    Og dette er jeg enig, som i det det stod i en nettavis, at du sa, at folks universale rettigheter blir ignorert.

    Så da kan jeg gi den tilbakemeldingen, at sånn som jeg ser det, så har du og Høyre helt skjønt hva som

    foregår.

    Så da må jeg innrømme, at jeg ble imponert, når jeg leste det prinsipprogrammet til Høyre, i en nettavis

    her, tidligere denne uken.

    Så det synes jeg var veldig bra!

     

    Jeg var faktisk selv, på et eller to møter, i  Høires Hus, skrives det vel, i Oslo, på begynnelsen av 90-tallet.

    Det var vel, i forbindelse med Unge Høyres program, til skolevalgene osv., i forkant, av kommunevalget, i 91.

     

    Og da, pratet jeg og en kamerat, i hvertfall tidligere kamerat, Magne Winnem, med noen av Unge Høyres,

    politiske strateger, eller i hvertfall, de som skulle utarbeide valgkampmateriale til Unge Høyre da.

    Så fikk vi si vår mening om det, vi var jo fra Røyken og Svelvik vi, så hadde vel kanskje et litt annet

    perspektiv, enn de fleste som var på møtet i Høires Hus der, tror jeg, for dem var nok mest fra Oslo

    Vest osv., så da kanksje vi la merke til ting, som vi trodde ville gi et dårlig inntrykk, i f.eks. i Buskerud,

    eller Vestfold da.

    Men jeg får håpe at vi ikke fikk dem til å moderere programmet for mye.

     

    Jeg husker ikke navna på de her nå.

    Den eneste jeg husker navnet på, det var at den var en jentene der, som het Huitfeldt vel, og det var ikke

    Anniken Huitfeldt, men ei som var datter av en Høyre politiker, eller noe tror jeg.

    Det var kameraten min, Winnem, som kjente til dette.

    Men samme det.

     

    Så jeg må innrømme det, at jeg ble veldig imponert, over det prinsipprogrammet, som Høyre la frem, her

    nå nettopp.

     

    Jeg hadde ikke tid, til å drive med politikk, på begynnelsen av 90-tallet, og jeg synes egentlig ikke, at det

    var rett av meg, som bare hadde sittet på skolebenken hele livet, til da, å bli aktiv i Unge Høyre osv.,

    og diskutere, og si at dette er best, osv., når jeg ikke hadde noe erfaring fra annet enn skolebenken selv.

    Jeg synes det ble litt dumt, og visste ikke om jeg da egentlig visste noe særlig, om de temaene, som

    ble diskutert, på møtet der osv.

     

    Det var vel mest at jeg gjentok det, som lærerne hadde sagt på skolen, at Norge burde satse på kunnskap,

    og forskning.

     

    Men jeg hadde jo ikke helt oversikten selv, jeg mener det jeg synes ikke det var noe hensikt, for meg,

    som ikke kjente så mye til verden, å drive for mye med politikk, ettersom, at jeg jo ikke egentlig hadde

    noe særlig livserfaring, og da ville det vel antagelig ikke vært så hensiktsmessig, at jeg skulle prøve,

    å finne løsninger på alt mulig forskjellige, når jeg ikke selv syntes, at jeg visste så særlig mye om

    hvordan verden var.

     

    Så derfor, så ble det ikke til, at jeg gikk noe mer på møter på Høires Hus osv.

    Men, i de siste årene, så har jeg jo skjønt det, at det er noe, som ikke er som det burde være, i det hele

    tatt, i Norge. (Og nok også andre land).

    Så nå skjønner jeg jo det, at det er faktisk er veldige viktige temaer, dette med maktfordeliing, og

    det som kan synes, å være samarbeid, mellom forskjellige offentlige etater etc., for å motarbeide

    enkeltpersoner.

    Det virker som at det en mafia i offentlig adminstrasjon.

    Og jeg har skrevet før, at det kan virke som at det er noe i forbindelse med noe New World Order agenda.

    At man skal ha en underklasse, som blir styrt og kontrollert helt, av den nye overklassen/den nye eliten.

    Og middelklassen, den forsvinner, så det blir bare eliten, og undersåttene igjen, så og si, kan det

    virke som, for meg.

     

    I hverfall så synes jeg det jeg har opplevd de siste årene, passer godt med det jeg har hørt om, angående

    de her New World Order-teoriene da.

     

    Men jeg vet ikke helt, jeg lurer litt på, om kanskje det hadde vært smart for meg, å for eksempel begynne

    med politikk?

     

    For eksempel, disse statelige og offentlige myndigheter, inkludert politiet, virker det som, de er jo i hælene

    mine hele tida, så det er ikke fred å få, må man vel si.

     

    Og det virker som at det er 'Street Theater' og 'Group Stalking' operasjoner, som iverksettes rundt meg,

    av noe overvåkningspoliti, eller hva det kan være.

    Enda jeg har aldri vært noe kriminell, og jeg har jobbet og betalt skatt hele livet.

     

    Det virker som at disse operasjonene, som er på nettet, hvis jeg diskuterer, f.eks. på Veggavisen,

    eller en Facebook diskusjonsgruppe, så dukker det opp en organsiert gjeng, som mobber og trakasserer

    meg systematisk og planlagt.

     

    Og dette har også skjedd når jeg går ut døra. At det virker som at politiet, eller noen andre, har en slags

    overvåkningaksjon, for å få brutt meg ned, virker det som.

    Dette går på ting som 'Mind Control', virker det som for meg.

    Og dette er ting, som går på, at de bryter ned folk, så de blir traumatiske, osv., og så, så får de kontroll

    på personene, og personene gjøre det, som dette nettverket vil.

    Det er i hvertfall sånn det virker for meg, jeg har lest om det på nettet, og jeg kjenner igjen det som står

    beskrevet der.

    Jeg skal legge ved noen linker, til blogg osv., som forklarer mer om det jeg mener.

     

    Nå bor jo jeg i Storbritannia da, så jeg vet ikke om Høyre har noe regler, for at man må bo i Norge,

    hvis man har lyst til drive med politikk osv., men det går vel mye på møter osv., så da er det vel

    antagelig en fordel å bo i Norge ja.

     

    Men jeg, er som jeg sier, nå i det siste, etter at jeg har fått tenkt gjennom dette.

    Jeg er en flyktning fra Norge jeg nå.

     

    Jeg ble jagd bort fra gården til onkelen min, i Kvelde i Larvik, sommeren 2005, av noen folk med våpen

    og hunder, som jeg ikke vet hvem er, eller hvorfor de skulle ha tak i meg, og skyte meg, som jeg

    overhørte de sa, når jeg var inni skogen ved gården der.

     

    Så jeg har tatt kontakt med FN's høykommisær for flyktninger, avdeling Storbritannia, for å få råd om

    hva jeg burde gjøre i forbindelse med dette.

    De sa bare, at de kunne ikke involvere seg i enkeltsaker, og ga meg to telefonnumre, til et par

    advokatfirmaer, tror jeg det var, som jeg ikke har kontaket enda, for jeg lurer på om dette ikke er

    mer generelle tema, som kanskje burde vært tatt opp med f.eks. FN da.

    Jeg vil jo gjerne vite, f.eks., om jeg formelt oppfyller kravene, til å være en flyktning, for da ville kanskje

    dette hjelpe, til å få politiet i Norge, til å gi meg råd, informasjon, eller hjelp i forbindelse med den

    situasjonen, som er, at jeg blir forfulgt av noe slags kriminelt nettverk da, virker det som.

    Hvis det ikke er politiet da, som en jeg pratet med på nettet, mente det kunne være.

     

    For dette har holdt på, siden 2003, og det er helt umulig å få et eneste råd., eller ord omtrent, ut

    av politiet, så hva det er som foregår, det er vanskelig å si, men at noe er galt, det er nok sikkert.

     

    Jeg vet ikke helt hvorfor, at jeg bestemte meg for å skrive den her e-posten, men mye av grunnen,

    var vel, at jeg synes det prinsipprogrammet som dere presanterte, i avisene, tidligere denne uken,

    var veldig bra, så det virker i hvertfall som at det er noen oppegående folk igjen i landet, synes jeg,

    og det er ikke så mange andre jeg kan si det om, i forbindelse med de tingene som foregår nå,

    synes jeg det virker som.

    Så det synes jeg var veldig positivt, og jeg tror Høyres politikk, med konservatisme, osv., ikke

    vil være på langt nær så ille, som AP's New World Order politikk, vil jeg kalle det, med en ny

    elite, som får i pose og sekk, og men en underklasse, som må stå i køer, til Aker Sykehus,

    osv., og dit ville ikke jeg dratt for å operere eller noe igjen, etter at jeg opererte kneet der,

    i 1996.

     

    Der var det mye rart, jeg mistenker at dette nettverket, av offentlig forvaltning, som er beskrevet,

    i den boken, 'mafiaen i Eiker', jeg mistenker at dette eller lignende netteverk, også har sine

    representanter, på sykehusene.

    Uten at jeg skal gå mer i detalj om det nå.

     

    Jeg tror, at i et samfunn med Høyres politikk, så vil det være mulig, for enkeltmennesker, å komme

    seg f.eks. over fra arbeiderklassen, eller hvilket utrykk man skal bruke nå, og oppover, til middelklassen,

    eller overklassen da, hvis de jobber og står på, uten å bli motarbeidet, av diverse jantelover, som 

    kanskje egentlig er et slags nettverk da, i tillegg til de netteverkene som er i offentlig admistrasjon osv.

     

    Men jeg tror ikke, at folk har så særlig muligheter, til å komme seg oppover, i samfunnet, i det 

    samfunnet som vi har nå, med AP's poltitikk, med en overlegen elite, et såkalt plutokrati, som 

    det skrives i avisene hele tiden.

    Jeg tror i et sånt samfunn, så er det så og si umulig, å komme seg over, fra 'undersåttene', til

    denne eliten, som styrer, i dette plutokratiet da.

    Som jeg selv har selv mange referanser til, i aviser osv., at Norge er egentlig et plutokrati.

     

    Og da mistenker jeg, at dette er samfunnet, som man får av, AP's politikk, med overformynderi,

    en ny elite, som kan kjøpe seg forbi køene, på de dårligere og dårligere offentlige sykhusene.

    Så dette AP/New World Order/den nye eliten samfunnet, det tror jeg man burde gjøre noe med,

    hvis man har noe som helst sympati, med de mange, altså flertallet som havner i denne, 

    'undersått' gruppen.

    Så dette håper jeg at det er mulig å gjøre noe med, dette AP-samfunnet. 

     

    Er 2/3 samfunnet de kaller det?

     

    Betyr dette, at den siste tredelen ikke har noen rettigheter, men får rettighetene sine ignorert, 

    av offentlig forvaltning og non-profit organisasjoner osv.

     

    Det er i hvertfall sånn det virker for meg, må jeg innrømme.

    At noen av de her 2/3 av folka i samfunnet da, har bestemt seg for, at jeg er i den siste tredelen,

    og da ikke har noen rettigheter, og alle kan fritt tulle med meg.

    Det er i hvertfall sånn det virker for meg.

    Hvordan dette blir organisert i detalj, det kan jeg ikke si sikkert, men det er vel muligens noe 

    frimurere, eller Illuminati f.eks., inne i bildet da, uten at jeg skal si dette hundre prosent sikkert.

    Men jeg ønsker i hvertfall lykke til videre med den høyre prisippolitikken, som jeg synes virket 

    veldig bra.

    Jeg tror, at hvis Høyre, klarer å forklare velgerne, kanskje litt enklere, hva dette vil si, med at 

    det går politikk i enkeltsaker, og at folks universale rettigheter blir ignorert av myndighetene.

    Kanskje hvis Høyre tok fram noen eksempler, på hva som faktisk foregår, av maktmisbruk

    og det som værre er, fra myndighetene.

    For jeg tror ikke det er alle som skjønner det som står i prinsipprogrammet om universale 

    rettigheter, og at avgjørelser i enkeltsaker, tas med en poltisk agenda i bakhodet, og at 

    man overkjører folks sivile rettigheter, og menneskerettigheter.

    Men det er kanskje ting som kommer senere, i valgkampen neste år osv?

     

    Men jeg får i hvertfall ønske lykke til med det nye prinsipprogrammet, og si mange takk, for

    at det i hvertfall er noen oppegående personer tilbake i Norge, for det synes jeg det bli litt

    mangelvare på nå, hvis jeg skal være ærlig, så det synes jeg var et veldig bra og fornuftig

    program, å komme med nå, fra Høyre!

     

    Så beklager hvis jeg skriver mye her, jeg legger med noen linker, bare i tilfelle, at noen 

    har tid å lese dette.

    Da håper dette er i orden, og igjen takk for at det dukker opp noen bra nyheter i mediene.

     

    Så beklager jeg skrev for mye i denne e-posten, jeg bare fikk en ide, om at kunne jo prøve å

    sende, en e-post i hvertfall, så da tenkte jeg at jeg kunne jo prøve å gjøre det.

     

    Så da får jeg håpe, at det var i orden!

     

    Med vennlig hilsen

    Erik Ribsskog

    PS.

    Her er de nevnte linkene:

     

    http://johncons-mirror.blogspot.com/ (Dette er til bloggen min, som det er ca. 1700 innlegg på nå,

    og som jeg holder på å indeksere ferdig, så dette burde forhåpentligvis være gjort innen ikke 

    alt for lenge).

     

    til den posten på bloggen, hvor jeg har skrevet, om det jeg vet, om hva som egentlig foregår, noe

    jeg gjerne skulle ha ønsket var mer).

     

    http://www.linkedin.com/pub/6/86a/455 (Her er til siden min på linkedin, som jeg nettopp har

    skaffet meg, jeg har lagt inn arbeidserfaring, så det skulle være mulig å se der, at jeg er en

    person, som har jobbet og studert hele livet, og som aldri vært kriminell, i det hele tatt, og

    som det ikke burde være noen grunn, for politiet, å tulle med).

     

    begreper, som 'Street Theater', 'Group Stalking', og 'Mind Control'. Dette som står nevnt her, passer

    veldig bra, med det jeg har opplevd selv, her i Liverpool, de siste par årene. Uten at jeg vet om dette

    er styrt av noen lokale nettverk, eller om det er føderale, eller hva de kaller det i Storbritannia, som

    jeg kanskje mistenker at det også kan være, og muligens også linket til nettverk i Norge, uten at

    jeg skal påstå hvordan dette er, for sikkert).

     

     







  • E-mail to Liverpool City Council, 12/7.

    Fwd: Complaint
    10 February 2008
    04:17
    Subject
    Fwd: Complaint
    From
    Erik Ribsskog
    To
    eribsskog@gmail.com
    Sent
    10 February 2008 04:13

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Jul 12, 2007 4:06 AM
    Subject: Complaint
    To: Richard.Little@liverpool.gov.uk
    Cc: “Lennon, Linda” <linda.lennon@liverpool.gov.uk>, “Southern, Lesley” <Lesley.Southern@liverpool.gov.uk>

    Hi,

    I’m refering to phone-call last week (4/7). I know I said I’d send this e-mail no
    later than Wednesday, but I didn’t get to start on it untill late on Wednesday,
    so it’s probably going to be Thursday untill I get to actually send the e-mail,
    so sorry about that!

    Problems with washing women/girls in the mens changing-room during opening hours:

    The first thing I wondered about, was regarding the problems described in
    the e-mail I sent to Linda Lennon on 8/6, about the washing girl/women in
    the mens changing-room.

    I’ll copy the text from that e-mail into this e-mail, since I have some questions
    regarding that episode:

    to

    linda.lennon@liverpool.gov.uk

    date

    Jun 8, 2007 10:58 PM

    subject

    Fwd: Statement

    mailed-by

    gmail.com
    Hi,

    I just got back from the gym, it closed at 9 pm.

    I just had to eat a bit and relax a bit after the work-out, or else I would have sent the
    email at once.

    Because what I’m wondering about with the gym, is:

    Is it really right that there should be female washing-staf in the mens wardrobe
    at 8.45 pm, when the gym closes at 9pm?

    This happened again today, and it has also happened once before.
    I used to workout a bit when I lived in Oslo and Sunderland as well, but they never
    used to start washing the wardrobe until after the closing hours.

    So I think that since the gym is run by the Council, I think that they shouldn’t
    have the washing-routines that includes female staff starting to wash in the
    mens wardrobe as early as 8.45 pm.

    I think they should wait until after closing-hours to wash the mens wardrobe,
    and that if they have to wash, then they could maybe instead wash the machines
    in the gym or something else before the gym is closed.

    When I went into the mens wardrobe at 8.45 pm then there was a female washing
    staff washing there, about 40 years maybe with dark hair.

    I think she was talking with a colleague in there, it was probably the other washing-
    woman.
    I was working out on the tread-mill by the reception untill a bit before 8.45 pm, and
    then I saw the washing-staff walking around in the reception-area at around 8.40 pm.

    And one of the washing-staff looked quite young, maybe 16-17 years.
    I think it must have been her that the washing-woman with dark hair spoke with in
    the mens wardrobe at 8.45.

    I don’t think there should be that young female washing staff in the mens wardrobe
    at 8.45, when the gym closes at 9.00pm.

    It has happened once earlier as well that there were female washing staff in the
    mens wardrobe at around 8.45, and I just think that this isnt right.

    I think that both the staff in the gym and the washing staff should understand by
    themselves that the female washing staff shouldnt start to wash in the mens
    wardrobe untill after the closing hours at 9 pm, so thats why I havent complained
    about this to the staff in the gym or the washing staff.
    I think that it should be unecessary for me to tell this to them, I think they should
    have understood this by themselves.

    And Im not really sure whos in charge there in the evenings eighter.

    There has also been other incidents at the gym that I have thought to complain
    about, but I havent untill now.
    But with the washing-staff in the mens wardrobe again today at 8.45 pm, was
    a bit like the final drop, so since Im not really sure whos in charge there in the
    evening I thought that I could send you an email about this.
    And also since one of the washing women was so young, it makes me a bit
    worried about whats going on in the gym, when they put a washing woman/
    girl that looked like she was maybe 16 or 17 in the mens wardrobe at 8.45pm,
    so therefore I thought I should really just write the email now, because that this
    is a bit unacceptable for a gym thats run by the Council.

    I know its a bit late to send emails at this hour, but it thought that since I think
    that this way of organising the washing-routines in the gym is a bit unaceptable,
    I thought that if I sent the email about this right after I got back from the gym,
    then there would be less possibilites that eg. someone could say that I must have
    mistaken the time etc, since now its just a quite short time since I left the gym,
    so I reckoned that its best to send it right away, while I still have the details at
    mind so to speak.

    So I hope that this is alright!

    Sorry that I send the email this late.

    Regards,

    Erik Ribsskog
    – Show quoted text –

    ———- Forwarded message ———-
    From: Erik Ribsskog < eribsskog@gmail.com>
    Date: Jun 8, 2007 3:45 PM
    Subject: Statement
    To: linda.lennon@liverpool.gov.uk

    Hi,

    I refer to the phone-call earlier today, and send the statement from
    the bank about the duplicate payment with the direct-debit.

    Pleare just contact me if there is anything else I should have remembered.

    Hope that this is alright!

    Regards,

    Erik Ribsskog

    So my questions regarding this is:

    1. How come that there are washing women/girls in the mens changing-room at 8.45 pm,
    when the gym closes at 9 pm?

    2. Is the gym going to change its washing-routine, so that the washing women/girls dont
    start to wash the mens changing-room untill after the gym is closed. (Because like I explained
    in the e-mail to Linda Lennon, this with the washing women in the mens changing-room has
    also happened earlier at the Millenium gym, but I’ve never seen it in other gyms).

    Problems with direct-debit processing errors/duplicate payments:

    Also, I have been in contact with Lesley Southern, about some problems regarding processing
    errors/duplicate direct debits from the gym.

    I explained to him that I would also bring up some the issues regarding this with you, so I think
    its alright if I also copy the contents of that e-mail:

    from

    Erik Ribsskog <eribsskog@gmail.com>
    hide details
    Jul 10 (2 days ago)

    to

    “Southern, Lesley” <Lesley.Southern@liverpool.gov.uk>

    date

    Jul 10, 2007 6:18 PM

    subject

    Re: Earlier e-mails

    mailed-by

    gmail.com

    Hi,

    thank you very much for your answer.

    I think it was very fine that you had the time to answer me, and I also think that it was very
    fine that you have taken off my arrears due to the amount of time/inconvinience I have had
    due to this.

    But since there were still some things I was wondering about, I thought I could try to send
    you an enquiery about this, to try to maybe found out about this.

    I’ve written an explanation below, as comments on your e-mail, since I thought it was easier
    to explain/answer this way.

    To summarize my questions:

    1. Shouldn’t the gym have asked me first if they wanted to withdraw an extra payment (that they
    had no mandate for) from my account in June?

    2. How come that there were still two payment-requests from the gym waiting to be withdrawn
    from my account on 27/6, when firstly, the gym only have a mandate to withdraw one monthly
    payment from my account. Secondly, I had agreed with the staff at the gym, that I would pay the
    arrears when I recieved the swith-bonus from the bank. And thirdly, I had sent Linda Lennon,
    Administration Manager at the Council an e-mail about this problem on 8/6, with a copy of the
    statement from the bank, showing that there was a problem with the gym charging me duplicate
    payments from my account for the month of June?

    3. How come that the gym still wanted to withdraw a (duplicate) payment from my account for the
    month of July, when the gym was closed for refurbishment for six weeks from 25/6?

    I’m also going to contact the Duty Officer at the gym regarding why the gyms members weren’t
    informed about the six weeks closure of the gym and more. So it might be that I’ll also ask him
    about some of the same questions. (Like about why the gym still wanted to charge me even
    if they were going to be closed etc.)

    I hope you have the time to answer me about this questions, since I thought some of these things
    were a bit strange, so it would be nice to be informed about this.
    So I hope that you bear over with me if I’m asking many questions!

    Thank you very much in advance!

    Yours sincerely,

    Erik Ribsskog

    On 7/3/07, Southern, Lesley <Lesley.Southern@liverpool.gov.uk > wrote:
    Erik

    Your enquiry regarding your direct debit payments has been passed onto myself for further investigation.

    Unfortunately we cannot refund a payment to a member that has outstanding arrears, this is for audit purposes as we are required to provide details of all miscellaneous payments made to our members.

    The action we have taken to date is to take your 1 month overpayment as your cancellation fee (which is normally 2 months) and we have taken your arrears off your membership record for the inconvenience caused as a result of the error.
    – Regarding the overpayment, it wasn’t actually an overpayment, because when the bank saw that it had been a
    process error/duplicate payment from the gym, then they transferred the duplicate payment back as a
    ‘interbranch payment’ on 6/6.

    (Secondly, I think that I shouldn’t recieve a cancellation fee, when the gym suddently closes for 6 weeks
    for refurbishment. I think that then the gym should have first sent its members a letter about this, put
    up a poster at the gym about this, and also not charged its members for the month that they are closed,
    but I have to contact the Duty Officer at the gym about something else, so I’ll bring this up with him.)

    I have checked the Direct Debit report and it seems that the overpayment dates back to a missed January payment which has been allocated to your account on 30 th May. I will need to speak to our Direct Debit team to determine why a payment for January has been included in June’s Direct Debit report.
    I’ve been speaking with the staff (including the Manager) at the gym several times about the arrears, and we agreed that I would
    pay the arrears later, when I recieved some money I was expecting (a switch-bonus from the bank).

    This was agreed with Craig at the gym, when we set up the direct-debit agreement in May.

    I spoke with Craig about this on 1/6 as well, since I hadn’t recieved the switch-bonus yet, and then I was informed
    that the arrear was £70.50, and we agreed that I would pay this when I recieved the money from the bank.

    So my point is, that they should have told me first if they wanted to withdraw an extra payment from my account
    on 1/6, so that I could have planned this in advance.

    Also, this (RBS) bank account was set up in May, so I don’t really understand how a missed direct-debit
    payment to my old (Barclays) account in Januray, could suddently appear on my RBS-account in June?

    It seems a bit strange to me that this could happen, when I also had agreed several times with the staff
    at the gym (in the month of March and then monthly), that I would pay the running bills, and that I’d pay the
    arrears when I recieved the switch-bonus from RBS.

    Also I had been told by the staff at the gym, that there was no hurry at all with the arrears, as long as I
    paid the running bills.

    – Also the bank told me when I called them in the beginning of June, that the gym wasn’t allowed to
    withdraw more than one payment a month from my account, since they only had one mandate.

    – Also, when I called the gym on 26/6, to ask if they were open on 26/6, (since they were closed for
    no apparent reason on 25/6), then I was told that the gym was closed for refurbishment for six weeks.

    I then thought that it wasn’t right that the gym should charge me for the month of July, when they were
    closed. (I also thought they should have informed the members about the six weeks closure). So due
    to this, I called my bank (the RBS customer-support line) on 27/6 to cancel the direct-debit.
    I was then told that there were still two direct-debits from the gym on my account, both with the same,
    reference-number (LIFE 800 1561).

    – So I was wondering, how come that there were still two payment-requests from the gym waiting to
    be withdrawn on my account on 27/6, when firstly, the gym only have a mandate to withdraw one
    monthly payment from my account. Secondly, I had agreed with the staff at the gym, that I would
    pay the arrears when I recieved the swith-bonus from the bank, and thirdly, I had sent Linda Lennon,
    Administration Manager at the Council an e-mail about this problem on 8/6, with a copy of the
    statement from the bank, showing that there was a problem with the gym charging me duplicate
    payments from my account?

    Your account has now been set to expired and no payment was requested in July.

    Well, there were actually two payments requested in July (see above
    So my questions regarding this is:

    3. Shouldn’t the gym have asked me first if they wanted to withdraw an extra payment (that they
    had no mandate for) from my account in June?

    4. How come that there were still two payment-requests from the gym waiting to be withdrawn
    from my account on 27/6, when firstly, the gym only have a mandate to withdraw one monthly
    payment from my account. Secondly, I had agreed with the staff at the gym, that I would pay the
    arrears when I recieved the swith-bonus from the bank. And thirdly, I had sent Linda Lennon,
    Administration Manager at the Council an e-mail about this problem on 8/6, with a copy of the
    statement from the bank, showing that there was a problem with the gym charging me duplicate
    payments from my account for the month of June?

    Problems around the closure of the gym for six weeks from 25/6 due to refurbishment:

    5. How come that the gym still wanted to withdraw a (duplicate) payment from my account for the
    month of July, when the gym was closed for refurbishment for six weeks from 25/6?

    6. How come that there were no letters sent to the members of the gym regarding the closure
    of the gym for six weeks from 25/6 due to refurbishment?

    7. How come that there were no poster in the gym informing the users of the gym that the gym
    would be closed for six weeks from 25/6 due to refurbishment?

    8. How come that there was only a makeshift sign on the entrance-door to the millenium-
    building saying ‘gym closed’, and nothing more when I went there to work out on the
    evening on 25/6. (Shouldn’t it have been a proper sign, with information about why the
    gym was closed, how long the gym was closed for, and not just some makeshift
    sign written with an ink-marker)?

    9. How come that there were no information about the fact that the gym was closed, when
    I went on the lifestyles website:

    (www.liverpool.gov.uk/Leisure_and_culture/Sports/Leisure_Centres_and_Pools/Lifestyles_Millennium/index.asp )

    on 26/6 (When the gym had been closed since 25/5)?

    (I can see that it says that the gym is closed there now, but on 26/6, there was no information
    about the gym being closed at all. I went there to see if it said anything on the website on 26/6,
    since the gym was closed for no obvious reason on 25/6, but it didn’t say anything about the gym
    being closed on the website, so I noted down the phone-number to the gym, and called the gym,
    and they told me that the gym was closed for six weeks due to refurbishment.)

    10. How come that members of the gym were charged for the whole month of June, when the gym
    was closed for refurbishment from 25/6? (Shouldn’t the six days from 25/6 to 30/6 have been
    deducted from the charge?).

    Other problems at the gym:

    Like I wrote in my e-mail to Linda Lennon on 8/6, there had also been other, earlier incidents at
    the gym which I had thought to complain about.

    But like I also wrote, it wasn’t always easy to know who it was that was in charge there after the
    manager had gone home, and him I only spoke with once, since I most often worked out in the
    evening.

    And that the incident with the washing girls/women in the mens changing room again within the
    opening hours was the last drop, so to speak.

    And then it was easier for me to complain, because then I had her e-mail address from before,
    since I had sent her a copy of the statement from the bank, to document the problems with
    the duplicate direct debit/processing error from the gym.

    So then it was easier for me to complain.

    I’m going to try explain a bit more about the earlier incidents:

    Problems with locker:

    On 26/4, it says in my note-book, I was at the gym.

    I work with office-work, so I try to work out quite often, and I usually use different lockers at the
    gym, depending on which locker of the lockers that are free etc.

    And when one work out 3-5 days a week for some time, and you have a different locker each time,
    then it could be that one forgets exactly which locker one uses this particular time.

    And, since only about half of the key-rings with the keys for the lockers had tag-numbers on them,
    this could be a bit confusing.

    So when I was finished with the work-out, and I went to the area of the changing-room where my
    locker was, then the locker wouldn’t open.

    Like I wrote, I use different lockers each time, depending on which lockers that are free, where in
    the changing-room it is less crowded etc.

    So it isn’t that easy to be exactly sure if it is that particular locker, especially since the key-ring
    to the locker (like about half of the other key-rings, i noticed later), lacked a number-tag on it,
    to specify which locker it belonged to.

    I usually dont keep things like my wallet etc. in the locker, since its a big gym, always many
    people there, and I would get a lot of inconvienience if something happened to my wallet etc.,
    so I didn’t keep the most ‘valuble’ things in the locker.

    I use to keep my note-book with my wallet, so I had my note-book still on me, and I thought it
    was a bit embarresing going to the reception explaining that I coultn’t find my locker, so I decided
    to be 100% sure before I did that.
    So, I just wrote down the numbers of all the lockers in my note-book, and then I checked each
    and every locker, and crossed the number for that locker in my note-book.
    I made sure to check each lock thoroughly.

    So, when I had checked each lock in the changing-room, and the key didn’t fit in any of them,
    then I went to the reception to explain.

    It was still quite embarresing, but at least now I had the note-book to show that I had tryed all
    of the locks.

    There were about 5 or 6 people sitting in the reception, and the woman in charge, told Neil to
    help me with this.

    I explained to Neil that maybe the smartest thing for me would be to return at closing-time,
    when all the other users of the gym had gone home, then it would only be one locker left
    to check.

    I was holding my note-book still, so I wrote down that Neil started acting a bit like a sergeant
    in the army, knocking his fist into the side of the enterance to the changing-room and screaming
    /comanding: ‘come here’.

    I thought this behaviour was a bit peculiar, but I went after him into the changing-room, and then
    he starting to ask if I had been having a few beers. (Since I couldnt remember the number for
    the locker).

    I asked him what his name was, and wrote it down.

    Then I showed him that I had tryed all the lockers, and that noone worked, and that there wasnt
    any number-tag on the key-chain for the locker.

    He asked me which locker I thought it was, and I told him that I thought it was the number 156
    one. (It says in my note-book).

    So he asked me to give him the key, so that he could try the number 156 locker and the
    surrounding lockers.

    But he couldnt manage to open any of them, so he went to find the master-key.

    This took a bit of time, but he returned and then opened the locker with the new key.

    It was locker 156, and I showed him in my note-book that I had already tryed to open
    locker 156 with the key, because I had crossed out that number in the note-book.

    Neil said that ‘the locks often get stuck.’, I can see from my note-book.

    I found a new locker (since I didnt have the key any longer to the 156 one), and Neil
    reminded me to remember the key-number.

    I told him that I thought that there should be key-tags on the key-rings for the lockers.

    Also, the next time I went to the gym, the woman in charge reminded me that I should
    remember the key-number, and then I told the woman in charge that I thought that
    there should be key-tags on the key-rings. (But there still wasnt done anything
    with this problem, and about half of the key-rings were still missing a key-tag
    for the remainder of the time I was working out at the gym).

    So my questions regarding this is:

    11. How come there are so much problems with the locks getting stuck in the lockers?
    I mean, surely the gym bought new lockers when they opened? And its the Millennium
    building gym, so the building and the gym can’t be that old? (Did someone buy used
    lockers for the gym when it opened)?

    12. How come the gym doesn’t use oil in the locks for the lockers, if it, like Neil said,
    is a problem with the ‘locks often get stuck’?

    13: And why didn’t the gym put key-tags on the lockers, when about half of the key-
    tags were missing, and I had spoken about this problem with both Neil and the woman
    who was in charge there on the day this incident ocured, I think it was on 26/4?

    Problems with the washing of the machines:

    When I wrote the e-mail about the problem with the washing women/girls in the
    mens changing-room in the opening hours, then it came to mind that maybe
    the washing-should should rather wash the machines, and then wait untill
    the gym has closed, before they washed the changing-rooms.

    The reason I thought about this, is because I remembered an incident from when
    I was working out, I think it must have been in April or May.
    Then I was working out at the thread-mill, and this was I seem to remember hours
    before closing-time.

    There were a couple of washing-ladys there, even if it was still a few hours until
    closing-time.

    They were just walking around a bit, seemingly not certain on the routine.

    But then one of the washing ladies started to wash the stepping-machine in front
    of me. But what I thought was a bit strange, was that she only washed the tip of
    one of the handles of the stepping machine, and then nothing else. This she did
    twice with a few minuttes inbetween.

    Other than that, I couldn’t see that eighter she or her collegue washed any of the
    other machines. (They looked a bit lost there, walking around with their buckets
    while the gym was still quite crowded, since it was hours till closing-time.)

    My question regarding this is:
    14: Shouldn’t the washing-staff put up a sign near the machines when they wash
    them during the time of which the gym is open? Couldn’t people get hurt if
    they work out on machines that are slippery from being washed? I seem to
    remember from other places I’ve been working etc., that yellow plastic signs
    are being put on the floor etc., saying that one have to be careful since its
    newly washed, so shouldn’t the washing staff in the gym also do this when
    they clean the machines within the opening hours?

    Problems with staff:

    Like I’ve written, there have been some incedents before that I have wondered
    if I should complain about, but I’m not always sure whos in charge there, so
    this makes it a bit more tricky to complain, and I’ve also had the problem
    with the arrears on my membership, and the manager let me work out
    there and pay the arrears later, so there was a threshold before I would
    complain.

    But I wrote down in my note-book a couple of things I reacted on anyway.

    I was wondering a bit what was going on there, e.g. on 24/5 Craig and
    a blond girl sits in the reception.

    Only Craig logs in the members, even if there is a long queue. The girl
    is only watching. (I think maybe she is his girlfriend, since I noticed
    them sitting very close once when I wanted to log in).

    So I was wondering, if there is a long queue, surely both of them could
    log in the users of the gym, so that they wouldn’t have to wait in a line,
    like if some of the customers are there to sign up for a membership,
    then still everyone have to wait in one line, even if there are more
    staff at work.
    So then I was wondering what is the girl doing there, if she cant log in
    the customers, and is only sitting watching.

    And I think she had been working there a while then, so I dont think
    she was on training.

    So this seemed a bit strange to me, so I thought I could mention it
    while Im writing this e-mail anyway.

    Also, I remember, that one Friday I was working out there, then they
    annonced the closing of the gym like this:

    ‘The gym will be closing in 60 minutes’, ‘The gym will be closing in
    45 minutes’, ‘The gym will be closing in 30 minutes’, ‘The gym will
    be closing in 15 minutes’.
    I think it was the same girl, but it seemed like it was Craig that told
    her to say it.

    Normally they only say ‘The gym will be closing in 20 minuttes’, or
    something like this, so I thought I could mention this as well, even
    if its maybe not so important what they say on the calling-system
    in the Friday evenings? Anyway, I thought I could mention it while
    I was writing the e-mail anyway.

    My question to this is:

    15. How come the staff only sits watching while the customers are
    standing in line?

    16. Shouldn’t the staff have name-tags, where it said name and title,
    so that it would be easier for the users of the gym to know who to
    speak with regarding different problems. (So that they know who
    are in charge)?

    (For instance, on the day when there were washing girls/women in
    the mens changing room, and they must have been there from
    around 8.40 pm. or earlier, because I went in there on 8.45 pm,
    and then they were well into their routine it looked like, before I
    turned and went home.

    On that day (8/6), the staff that were working around closing-time,
    was Neil, a young girl that wears high-healed shoes and blouse,
    and a man around 40 years maybe that I think could maybe is the
    girls father, because I saw him standing very close to the girl once.

    I thought maybe the girl was in a kind of responsible position there,
    since she wear office-clothes, but the guy in his forthies I reckon
    also could be in charge there, since hes the oldest etc., and also
    Neil I reckoned could have been in charge, since he has access
    to the master-keys etc.

    So its a bit embarrasing asking about whos in charge, because
    you wouldn’t want to offend anyone, with asking whos in charge,
    and then its actually that person who is in charge.

    I don’t say that it is impossible for the customers of the gym to
    find out whose in charge, but I thought that it could maybe add
    to the general level of customer-service at the gym if the staff
    was wearing name-tags.

    I wrote down a note of who that was working that day, so that
    I would know later, since I wrote the e-mail that day with the
    complaint about the washing-staff in the chaning-room, so I
    thought I’d write it down, in case it became an issue.)

    17. Should they really anounce that the gym is closing in 60 minutes,
    and that the gym is closing in 45 minutes etc.?

    Problems with direct-debit agreement on 13/12/06:

    While I was looking for some notes before I started writing this
    e-mail now, I found a letter from the gym from 8/12/06.

    I’ll just write what it says:

    ‘Dear Mr. Ribsskog,

    RE: Lifestyles Membership No: LDD121346

    As a valued Lifestyles member, I was surprised to find that your monthly
    Lifestyles subscription of £23.50 due earlier this month has not been paid.

    You may be aware of this already and have made payment at the
    Lifestyles centre, if so, please accept my apologies.

    If you have not paid these arrears, I would ask that you pay them at your
    earliest convienience by contacting your nearest Lifestyles Centre. Your
    membership account can be updated at any of the centres and you can
    pay either by cash, cheque, credit or debit card.

    Please contact Liverpool Direct on 0151 233 3007 for the number of your
    nearest Lifestye centre.

    I regret that until any arrears have been paid, standard admission
    charges will apply and you will lose the benefits of your membership.

    Yours feithfully

    Steve Kneale

    Business Development Manager’.

    (I write quite fast, so I thought I could just write it down, so that it would be
    easier to understand what I meant.)

    There were some problems regarding me switching from a Barclays Cashcard
    account to a Barclays Current-account at around the end of November/beginning
    of December 2006.

    The problem was that my pay from work was switched to the new current-account,
    whereas the direct-debits remained connected to the old account.

    I was in a busy period with work etc., so I didnt think about this problem before I
    got a letter from the bank about it.
    So I went to the bank, and transfered all my direct-debits from my old Barlays
    cashcard account, and to my new Barclays current/visa account.
    The clerk in the bank did this for me, it was a quite routine operation it seemed
    to me.

    Exept for the Lifestyles direct-debit for some reason.
    This direct-debit had been canceled right away, in a way so that the clerk in the
    bank couldnt transfer it to the new account.

    And when I went to the gym on 13/12, I had to pay the charge for Decemeber at
    the gym, and it wasn’t possible for me to just switch the existing direct-debit
    agreement from my old Barlays Cashcard account to my new Barclays Current
    account, but I had to fill out a new form all over again to set up the new
    direct debit agreement on my new account.

    I accept that it was my fault with forgetting to transfer the direct-debit to the
    new account (It was some comunication-problem at work, with me informing
    work that I had got a new bank-account, but with work not giving me any
    feedback on that they had changed my account information in the payment
    system).

    But because of the later problem with the direct debits now in June, I thought
    I could ask a couple of questions regarding this as well, while I’m at it, so to
    speak.

    18: How come that the gym canceled my direct-debit between 1/12 and 8/12,
    and sent me a letter on 8/12, where it said that I had to go to the gym and
    pay in cash, when I had never had any payment problems with the gym before
    this, and all the other direct-debits were possible to switch (for the clerk at
    the bank to my new account), except the gyms direct-debit? Shouldn’t the
    gym have tryed to collect the payment from my account again 7-14 days
    later, like the clerk in the bank told me that the other companies did?

    19: Why did I have to write my signature on, and fill out a new form all over
    again on 13/12, for a new direct-debit. Didn’t the gym have all my information
    from before, have one got to fill out and sign a new form just because one
    gets a new account-number, when one are still using the same bank?

    (The signature of the women I spoke with on the gym on 13/12/06, looks
    like it says Probert as a last name by the way, in case that makes it
    any easier to find out about this.

    I remember I thought it was strange that I had to fill out the form all over
    again, just because of the problem of the one payment due to the
    problems with changing the direct-debits and my pay from work to
    the new account, in a coordinated way.

    Because it didn’t seem to be a similiar problem with the other companies
    that also had direct-debits on my account, so therefore I remember that
    I thought that this was a bit strange.
    And now, due to the other problems with the direct-debits again, now in
    June, I thought I’d just ask about the earlier problems, since they came
    to mind now.

    also this:

    How come I got a letter sent 8 days after the missed payment in December,
    where as later, in January, February and March (with the new direct-debit set
    up on 13/12), I didn’t get a letter at all.

    It went on for two or three months, it must have been, before someone reminded
    me that there were arrears on my membership.

    I was quite busy in this time-periode, even if I was unemployed, so I didn’t
    have so much money then, so I should maybe have spoken with the staff about
    this myself, but I much problems with paying my rent etc., and I was glad to
    have the oppertunity to work-out, since it was a bit stressing not having a
    job, and it helped to work-out to relax from the stress.

    And also, the staff gave different information to me regarding the arrears. The
    girl wearing office-wear, and who worked on 8/6, for instance, told me on
    one occation that it wasn’t a hurry paying the arrears at all. (As long as I
    paid the running bills, which I did).

    And other members of staff, Craig for instance, told me that I had to pay the
    arrears before a certain date, (I spoke with the manager and got an extension,
    and later I agreed with Craig that I would pay the arrears when I got first the
    loan I was promised from the bank, and later the switch-bonus I was promised
    from the bank.)

    So the questions regarding this:

    20: How come in December I get a letter for not paying after 8 days, where as
    in the new year, it goes in the region of two or three months without recieving
    a letter or reminder from the staff, even if I worked out several times a week?

    21: How come one member of the staff (the girl with the office-wear who worked
    on 8/6), says that there is no hurry with the arrears, where as another member
    of staff (Craig), says that I have to pay before this and this date? How is this
    really supposed to be, according to the rules?

    (I appriciate very much that I was allowed to work out at the gym even if I had
    arrears, so it’s not because I am ungrateful that I ask about these things. It’s
    just that due to the other problems, with the washing-women/girls in the changing
    room, and the problems with the continuing processing errors and duplicate
    payments with the direct debits.

    And also due to the problems surrounding the unanounced closure of the gym
    for six weeks due to refurbishment.

    Due to these problems, I thought it would be best to mention all the other
    problems while I was at it. Even if some of these problems aren’t maybe
    that serious in themselves, I anyway thought that they were worth bringing
    up, because, I think, thay add to a general picture of things at the gym
    being a bit out of hand, so due to this I’m a bit concerned about whats
    really going on at the gym, and then I thought it would be best to mentioned
    all the things that came to mind, because these things, even if it isn’t clear
    to me here and now that there for certain is a problem conected with them,
    it could be a problem, so I thought it would be the most responsible thing
    to do, to also add the latter part of the problems, the ones that are mentioned
    under the title ‘other problems’.

    So even if it was the first five or ten questions that made me go to the step
    of complaining. Even so, I hope you have the oppertunity to answer me about
    the last part of the questions as well.

    Sorry again that this e-mail got a bit delayed. I know I said I’d send it no latter
    than Wednesday, but I reckon that as long as I send it before the office hours
    on Thursday, then it hopefully should be ok.

    I’ll also forward this e-mail to Linda Lennon and Lesley Southern, since I’ve been
    copying the e-mails I’ve sent to them earlier, in this e-mail now.

    Hope that this is alright, and that you bear over with me if some of the last questions
    wasn’t as well stated as they should have been, due to time problems etc.

    Hope that this is alright!

    Yours sincerely,

    Erik Ribsskog

  • E-mail enclosure letter from Liverpool City Council, 10/8.

    10th August 2007 Enquiries: Steve Kneale

    Direct Line: 0151 233 6362

    Our ref. SK 10Au 07

    Mr. E. Ribsskog

    via e-mail.

    eribsskog@gmail.com

    Dear Eric,

    Thank you for sending us your comments dated 6th August 2007, that have fed into our ‘Have Your Say’ customer feedback system.

    Your communication raises a number of issues, some of which I understand have resulted in responses. However, if any of your previous communications have not been satisfactorily resolved or even responded to then please accept my sincere apologies. I will however try to address your concerns below.

    1. With regard your direct debit subscription to Lifestyles. I am aware of some problems you encountered. In November 2006 we installed a new It system into the Lifestyles centres that did result in a number of problems with collections. These are now resolved and I understand your account is in balance, as advised via e-mail dated 3rd July 2007.

    2. Within the Lifestyles Millennium we strive to provide a high quality service. We do employ cleaners who should not have entered the male changing areas when persons were present and we have changed the cleaning regime to stop this happening in future.

      Cleaning staff, together with the fitness instructors are required to clean all areas including the fitness equipment but not interfere with member’s enjoyment of using the centre.

    3. Lifestyles Millennium has been closed since 25th June and will re-open on Monday 13th August 2007 to allow essential repairs in the shower areas. Messages were put on the Wellness system and notices displayed in the facility for 2 weeks prior to closure in accordance with our customer charter.

      We have informed Liverpool Direct of updates and tried to keep the internet updated as we received feedback from contractors with regards the re-opening date.

    4. Members who used Lifestyles Millennium were reimbursed due to its closure and were informed in writing to their home address.

    5. All staff are expected to wear identity badges at all times. Although this does not denote their designation nor authority. Members should be encouraged to report any incidents to any member of staff who will attempt to resolve the matter or report it to a senior colleague. If you have any further cause to report a matter at our facilities I would ask you ask to speak with the duty manager. If you feel this is inappropriate at the time, please can you contact me directly, ideally by telephone to discuss at the earliest opportunity.

    I wish to thank you again for your valued feedback.

    If you remain dissatisfied with the response to your complaint, please contact me either via e-mail, telephone or in writing, where the matter can be escalated to a further stage.

    Yours faithfully

    Steve Kneale

    Business Development Manager

    Sport & Recreation Service

    steve.kneale@liverpool.gov.uk

  • E-mail from Liverpool City Council, 10/8.

    From: Steve.Kneale@liverpool.gov.uk Kneale, Steve
    To: eribsskog@gmail.com
    Date: Fri, 10 Aug 2007 16:33:29 +0000
    Subject: Lifestyles Liverpool complaint.

    Sir,
    Please find attached a response to the matters pertaining to Lifestyles
    Fitness Centres and your recent complaint.

    Regards

    Steve Kneale
    Sport & Recreation Service – Facility Operations
    Business Development Manager

    Office location:
    1st Floor, Lifestyles Everton Park
    Great Homer Street
    Liverpool L5 5PH

    Tel: +44 (0)151 233 6362
    Fax: +44 (0) 151 233 6300

    Web: http://www.liverpool.gov.uk/lifestyles

    Liverpool – European Capital of Culture 2008

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  • Untitled Post

    From: eribsskog@gmail.com Erik Ribsskog
    To: Richard.Little@liverpool.gov.uk
    Date: Thu, 12 Jul 2007 04:06:15 +0000
    Subject: Complaint

    Hi,

    I’m refering to phone-call last week (4/7). I know I said I’d send this
    e-mail no
    later than Wednesday, but I didn’t get to start on it untill late on
    Wednesday,
    so it’s probably going to be Thursday untill I get to actually send the
    e-mail,
    so sorry about that!

    *Problems with washing women/girls in the mens changing-room during opening
    hours:*

    The first thing I wondered about, was regarding the problems described in
    the e-mail I sent to Linda Lennon on 8/6, about the washing girl/women in
    the mens changing-room.

    I’ll copy the text from that e-mail into this e-mail, since I have some
    questions
    regarding that episode:

    to linda.lennon@liverpool.gov.uk date Jun 8, 2007 10:58 PM subject Fwd:
    Statement mailed-by gmail.com Hi,

    I just got back from the gym, it closed at 9 pm.

    I just had to eat a bit and relax a bit after the work-out, or else I would
    have sent the
    email at once.

    Because what I’m wondering about with the gym, is:

    Is it really right that there should be female washing-staf in the mens
    wardrobe
    at 8.45 pm, when the gym closes at 9pm?

    This happened again today, and it has also happened once before.

    I used to workout a bit when I lived in Oslo and Sunderland as well, but
    they never
    used to start washing the wardrobe until after the closing hours.

    So I think that since the gym is run by the Council, I think that they
    shouldn’t
    have the washing-routines that includes female staff starting to wash in the

    mens wardrobe as early as 8.45 pm.

    I think they should wait until after closing-hours to wash the mens
    wardrobe,
    and that if they have to wash, then they could maybe instead wash the
    machines
    in the gym or something else before the gym is closed.

    When I went into the mens wardrobe at 8.45 pm then there was a female
    washing
    staff washing there, about 40 years maybe with dark hair.

    I think she was talking with a colleague in there, it was probably the other
    washing-
    woman.

    I was working out on the tread-mill by the reception untill a bit before
    8.45 pm, and
    then I saw the washing-staff walking around in the reception-area at around
    8.40 pm.

    And one of the washing-staff looked quite young, maybe 16-17 years.

    I think it must have been her that the washing-woman with dark hair spoke
    with in
    the mens wardrobe at 8.45.

    I don’t think there should be that young female washing staff in the mens
    wardrobe
    at 8.45, when the gym closes at 9.00pm.

    It has happened once earlier as well that there were female washing staff in
    the
    mens wardrobe at around 8.45, and I just think that this isnt right.

    I think that both the staff in the gym and the washing staff should
    understand by
    themselves that the female washing staff shouldnt start to wash in the mens
    wardrobe untill after the closing hours at 9 pm, so thats why I havent
    complained
    about this to the staff in the gym or the washing staff.

    I think that it should be unecessary for me to tell this to them, I think
    they should
    have understood this by themselves.

    And Im not really sure whos in charge there in the evenings eighter.

    There has also been other incidents at the gym that I have thought to
    complain
    about, but I havent untill now.

    But with the washing-staff in the mens wardrobe again today at 8.45 pm, was
    a bit like the final drop, so since Im not really sure whos in charge there
    in the
    evening I thought that I could send you an email about this.

    And also since one of the washing women was so young, it makes me a bit
    worried about whats going on in the gym, when they put a washing woman/
    girl that looked like she was maybe 16 or 17 in the mens wardrobe at 8.45pm,
    so therefore I thought I should really just write the email now, because
    that this
    is a bit unacceptable for a gym thats run by the Council.

    I know its a bit late to send emails at this hour, but it thought that since
    I think
    that this way of organising the washing-routines in the gym is a bit
    unaceptable,
    I thought that if I sent the email about this right after I got back from
    the gym,
    then there would be less possibilites that eg. someone could say that I must
    have
    mistaken the time etc, since now its just a quite short time since I left
    the gym,
    so I reckoned that its best to send it right away, while I still have the
    details at
    mind so to speak.

    So I hope that this is alright!

    Sorry that I send the email this late.

    Regards,

    Erik Ribsskog
    – Show quoted text –

    ———- Forwarded message ———-
    From: Erik Ribsskog
    Date: Jun 8, 2007 3:45 PM
    Subject: Statement
    To: linda.lennon@liverpool.gov.uk

    Hi,

    I refer to the phone-call earlier today, and send the statement from
    the bank about the duplicate payment with the direct-debit.

    Pleare just contact me if there is anything else I should have remembered.

    Hope that this is alright!

    Regards,

    Erik Ribsskog

    So my questions regarding this is:

    1. How come that there are washing women/girls in the mens changing-room at
    8.45 pm,
    when the gym closes at 9 pm?

    2. Is the gym going to change its washing-routine, so that the washing
    women/girls dont
    start to wash the mens changing-room untill after the gym is closed.
    (Because like I explained
    in the e-mail to Linda Lennon, this with the washing women in the mens
    changing-room has
    also happened earlier at the Millenium gym, but I’ve never seen it in other
    gyms).

    *Problems with direct-debit processing errors/duplicate payments:*
    **
    Also, I have been in contact with Lesley Southern, about some problems
    regarding processing
    errors/duplicate direct debits from the gym.

    I explained to him that I would also bring up some the issues regarding this
    with you, so I think
    its alright if I also copy the contents of that e-mail:

    from
    Erik Ribsskog

    hide details
    Jul 10 (2 days ago)

    to
    “Southern, Lesley”

    date

    Jul 10, 2007 6:18 PM

    subject

    Re: Earlier e-mails

    mailed-by

    gmail.com

    Hi,

    thank you very much for your answer.

    I think it was very fine that you had the time to answer me, and I also
    think that it was very
    fine that you have taken off my arrears due to the amount of
    time/inconvinience I have had
    due to this.

    But since there were still some things I was wondering about, I thought I
    could try to send
    you an enquiery about this, to try to maybe found out about this.

    I’ve written an explanation below, as comments on your e-mail, since I
    thought it was easier
    to explain/answer this way.

    To summarize my questions:

    1. Shouldn’t the gym have asked me first if they wanted to withdraw an
    extra payment (that they
    had no mandate for) from my account in June?

    2. How come that there were still two payment-requests from the gym waiting
    to be withdrawn
    from my account on 27/6, when firstly, the gym only have a mandate to
    withdraw one monthly
    payment from my account. Secondly, I had agreed with the staff at the
    gym, that I would pay the
    arrears when I recieved the swith-bonus from the bank. And thirdly, I had
    sent Linda Lennon,
    Administration Manager at the Council an e-mail about this problem on 8/6,
    with a copy of the
    statement from the bank, showing that there was a problem with the gym
    charging me duplicate
    payments from my account for the month of June?

    3. How come that the gym still wanted to withdraw a (duplicate) payment from
    my account for the
    month of July, when the gym was closed for refurbishment for six weeks from
    25/6?

    I’m also going to contact the Duty Officer at the gym regarding why the gyms
    members weren’t
    informed about the six weeks closure of the gym and more. So it might be
    that I’ll also ask him
    about some of the same questions. (Like about why the gym still wanted to
    charge me even
    if they were going to be closed etc.)

    I hope you have the time to answer me about this questions, since I thought
    some of these things
    were a bit strange, so it would be nice to be informed about this.

    So I hope that you bear over with me if I’m asking many questions!

    Thank you very much in advance!

    Yours sincerely,

    Erik Ribsskog

    On 7/3/07, Southern, Lesley wrote:

    > Erik
    >
    > Your enquiry regarding your direct debit payments has been passed onto
    > myself for further investigation.
    >
    > Unfortunately we cannot refund a payment to a member that has outstanding
    > arrears, this is for audit purposes as we are required to provide details of
    > all miscellaneous payments made to our members.
    >
    > The action we have taken to date is to take your 1 month overpayment as
    > your cancellation fee (which is normally 2 months) and we have taken your
    > arrears off your membership record for the inconvenience caused as a result
    > of the error.
    >
    – Regarding the overpayment, it wasn’t actually an overpayment, because when
    the bank saw that it had been a
    process error/duplicate payment from the gym, then they transferred the
    duplicate payment back as a
    ‘interbranch payment’ on 6/6.

    (Secondly, I think that I shouldn’t recieve a cancellation fee, when the gym
    suddently closes for 6 weeks
    for refurbishment. I think that then the gym should have first sent its
    members a letter about this, put
    up a poster at the gym about this, and also not charged its members for the
    month that they are closed,
    but I have to contact the Duty Officer at the gym about something else, so
    I’ll bring this up with him.)

    > I have checked the Direct Debit report and it seems that the overpayment
    > dates back to a missed January payment which has been allocated to your
    > account on 30 th May. I will need to speak to our Direct Debit team to
    > determine why a payment for January has been included in June’s Direct Debit
    > report.
    >
    I’ve been speaking with the staff (including the Manager) at the gym several
    times about the arrears, and we agreed that I would
    pay the arrears later, when I recieved some money I was expecting (a
    switch-bonus from the bank).

    This was agreed with Craig at the gym, when we set up the direct-debit
    agreement in May.

    I spoke with Craig about this on 1/6 as well, since I hadn’t recieved the
    switch-bonus yet, and then I was informed
    that the arrear was £70.50, and we agreed that I would pay this when I
    recieved the money from the bank.

    So my point is, that they should have told me first if they wanted to
    withdraw an extra payment from my account
    on 1/6, so that I could have planned this in advance.

    Also, this (RBS) bank account was set up in May, so I don’t really
    understand how a missed direct-debit
    payment to my old (Barclays) account in Januray, could suddently appear on
    my RBS-account in June?

    It seems a bit strange to me that this could happen, when I also had agreed
    several times with the staff
    at the gym (in the month of March and then monthly), that I would pay the
    running bills, and that I’d pay the
    arrears when I recieved the switch-bonus from RBS.

    Also I had been told by the staff at the gym, that there was no hurry at all
    with the arrears, as long as I
    paid the running bills.

    – Also the bank told me when I called them in the beginning of June, that
    the gym wasn’t allowed to
    withdraw more than one payment a month from my account, since they only had
    one mandate.

    – Also, when I called the gym on 26/6, to ask if they were open on 26/6,
    (since they were closed for
    no apparent reason on 25/6), then I was told that the gym was closed for
    refurbishment for six weeks.

    I then thought that it wasn’t right that the gym should charge me for the
    month of July, when they were
    closed. (I also thought they should have informed the members about the six
    weeks closure). So due
    to this, I called my bank (the RBS customer-support line) on 27/6 to cancel
    the direct-debit.

    I was then told that there were still two direct-debits from the gym on my
    account, both with the same,
    reference-number (LIFE 800 1561).

    – So I was wondering, how come that there were still two payment-requests
    from the gym waiting to
    be withdrawn on my account on 27/6, when firstly, the gym only have a
    mandate to withdraw one
    monthly payment from my account. Secondly, I had agreed with the staff at
    the gym, that I would
    pay the arrears when I recieved the swith-bonus from the bank, and thirdly,
    I had sent Linda Lennon,
    Administration Manager at the Council an e-mail about this problem on 8/6,
    with a copy of the
    statement from the bank, showing that there was a problem with the gym
    charging me duplicate
    payments from my account?

    >
    > Your account has now been set to expired and no payment was requested in
    > July.
    >

    Well, there were actually two payments requested in July (see above
    So my questions regarding this is:

    3. Shouldn’t the gym have asked me first if they wanted to withdraw an
    extra payment (that they
    had no mandate for) from my account in June?

    4. How come that there were still two payment-requests from the gym waiting
    to be withdrawn
    from my account on 27/6, when firstly, the gym only have a mandate to
    withdraw one monthly
    payment from my account. Secondly, I had agreed with the staff at the
    gym, that I would pay the
    arrears when I recieved the swith-bonus from the bank. And thirdly, I had
    sent Linda Lennon,
    Administration Manager at the Council an e-mail about this problem on 8/6,
    with a copy of the
    statement from the bank, showing that there was a problem with the gym
    charging me duplicate
    payments from my account for the month of June?

    *Problems around the closure of the gym for six weeks from 25/6 due to
    refurbishment:*

    5. How come that the gym still wanted to withdraw a (duplicate) payment from
    my account for the
    month of July, when the gym was closed for refurbishment for six weeks from
    25/6?

    6. How come that there were no letters sent to the members of the gym
    regarding the closure
    of the gym for six weeks from 25/6 due to refurbishment?

    7. How come that there were no poster in the gym informing the users of the
    gym that the gym
    would be closed for six weeks from 25/6 due to refurbishment?

    8. How come that there was only a makeshift sign on the entrance-door to the
    millenium-
    building saying ‘gym closed’, and nothing more when I went there to work out
    on the
    evening on 25/6. (Shouldn’t it have been a proper sign, with information
    about why the
    gym was closed, how long the gym was closed for, and not just some makeshift

    sign written with an ink-marker)?

    9. How come that there were no information about the fact that the gym was
    closed, when
    I went on the lifestyles website:

    (
    www.liverpool.gov.uk/Leisure_and_culture/Sports/Leisure_Centres_and_Pools/Lifestyles_Millennium/index.asp
    )

    on 26/6 (When the gym had been closed since 25/5)?

    (I can see that it says that the gym is closed there now, but on 26/6, there
    was no information
    about the gym being closed at all. I went there to see if it said anything
    on the website on 26/6,
    since the gym was closed for no obvious reason on 25/6, but it didn’t say
    anything about the gym
    being closed on the website, so I noted down the phone-number to the gym,
    and called the gym,
    and they told me that the gym was closed for six weeks due to
    refurbishment.)

    10. How come that members of the gym were charged for the whole month of
    June, when the gym
    was closed for refurbishment from 25/6? (Shouldn’t the six days from 25/6 to
    30/6 have been
    deducted from the charge?).

    *Other problems at the gym:*
    **
    Like I wrote in my e-mail to Linda Lennon on 8/6, there had also been other,
    earlier incidents at
    the gym which I had thought to complain about.

    But like I also wrote, it wasn’t always easy to know who it was that was in
    charge there after the
    manager had gone home, and him I only spoke with once, since I most often
    worked out in the
    evening.

    And that the incident with the washing girls/women in the mens changing room
    again within the
    opening hours was the last drop, so to speak.

    And then it was easier for me to complain, because then I had her e-mail
    address from before,
    since I had sent her a copy of the statement from the bank, to document the
    problems with
    the duplicate direct debit/processing error from the gym.

    So then it was easier for me to complain.

    I’m going to try explain a bit more about the earlier incidents:

    *Problems with locker:*

    On 26/4, it says in my note-book, I was at the gym.

    I work with office-work, so I try to work out quite often, and I usually use
    different lockers at the
    gym, depending on which locker of the lockers that are free etc.

    And when one work out 3-5 days a week for some time, and you have a
    different locker each time,
    then it could be that one forgets exactly which locker one uses this
    particular time.

    And, since only about half of the key-rings with the keys for the lockers
    had tag-numbers on them,
    this could be a bit confusing.

    So when I was finished with the work-out, and I went to the area of the
    changing-room where my
    locker was, then the locker wouldn’t open.

    Like I wrote, I use different lockers each time, depending on which lockers
    that are free, where in
    the changing-room it is less crowded etc.

    So it isn’t that easy to be exactly sure if it is that particular locker,
    especially since the key-ring
    to the locker (like about half of the other key-rings, i noticed later),
    lacked a number-tag on it,
    to specify which locker it belonged to.

    I usually dont keep things like my wallet etc. in the locker, since its a
    big gym, always many
    people there, and I would get a lot of inconvienience if something happened
    to my wallet etc.,
    so I didn’t keep the most ‘valuble’ things in the locker.

    I use to keep my note-book with my wallet, so I had my note-book still on
    me, and I thought it
    was a bit embarresing going to the reception explaining that I coultn’t find
    my locker, so I decided
    to be 100% sure before I did that.

    So, I just wrote down the numbers of all the lockers in my note-book, and
    then I checked each
    and every locker, and crossed the number for that locker in my note-book.

    I made sure to check each lock thoroughly.

    So, when I had checked each lock in the changing-room, and the key didn’t
    fit in any of them,
    then I went to the reception to explain.

    It was still quite embarresing, but at least now I had the note-book to show
    that I had tryed all
    of the locks.

    There were about 5 or 6 people sitting in the reception, and the woman in
    charge, told Neil to
    help me with this.

    I explained to Neil that maybe the smartest thing for me would be to return
    at closing-time,
    when all the other users of the gym had gone home, then it would only be one
    locker left
    to check.

    I was holding my note-book still, so I wrote down that Neil started acting a
    bit like a sergeant
    in the army, knocking his fist into the side of the enterance to the
    changing-room and screaming
    /comanding: ‘come here’.

    I thought this behaviour was a bit peculiar, but I went after him into the
    changing-room, and then
    he starting to ask if I had been having a few beers. (Since I couldnt
    remember the number for
    the locker).

    I asked him what his name was, and wrote it down.

    Then I showed him that I had tryed all the lockers, and that noone worked,
    and that there wasnt
    any number-tag on the key-chain for the locker.

    He asked me which locker I thought it was, and I told him that I thought it
    was the number 156
    one. (It says in my note-book).

    So he asked me to give him the key, so that he could try the number 156
    locker and the
    surrounding lockers.

    But he couldnt manage to open any of them, so he went to find the
    master-key.

    This took a bit of time, but he returned and then opened the locker with the
    new key.

    It was locker 156, and I showed him in my note-book that I had already tryed
    to open
    locker 156 with the key, because I had crossed out that number in the
    note-book.

    Neil said that ‘the locks often get stuck.’, I can see from my note-book.

    I found a new locker (since I didnt have the key any longer to the 156 one),
    and Neil
    reminded me to remember the key-number.

    I told him that I thought that there should be key-tags on the key-rings for
    the lockers.

    Also, the next time I went to the gym, the woman in charge reminded me that
    I should
    remember the key-number, and then I told the woman in charge that I thought
    that
    there should be key-tags on the key-rings. (But there still wasnt done
    anything
    with this problem, and about half of the key-rings were still missing a
    key-tag
    for the remainder of the time I was working out at the gym).

    So my questions regarding this is:

    11. How come there are so much problems with the locks getting stuck in the
    lockers?
    I mean, surely the gym bought new lockers when they opened? And its the
    Millennium
    building gym, so the building and the gym can’t be that old? (Did someone
    buy used
    lockers for the gym when it opened)?

    12. How come the gym doesn’t use oil in the locks for the lockers, if it,
    like Neil said,
    is a problem with the ‘locks often get stuck’?

    13: And why didn’t the gym put key-tags on the lockers, when about half of
    the key-
    tags were missing, and I had spoken about this problem with both Neil and
    the woman
    who was in charge there on the day this incident ocured, I think it was on
    26/4?

    *Problems with the washing of the machines:*

    When I wrote the e-mail about the problem with the washing women/girls in
    the
    mens changing-room in the opening hours, then it came to mind that maybe
    the washing-should should rather wash the machines, and then wait untill
    the gym has closed, before they washed the changing-rooms.

    The reason I thought about this, is because I remembered an incident from
    when
    I was working out, I think it must have been in April or May.

    Then I was working out at the thread-mill, and this was I seem to remember
    hours
    before closing-time.

    There were a couple of washing-ladys there, even if it was still a few hours
    until
    closing-time.

    They were just walking around a bit, seemingly not certain on the routine.

    But then one of the washing ladies started to wash the stepping-machine in
    front
    of me. But what I thought was a bit strange, was that she only washed the
    tip of
    one of the handles of the stepping machine, and then nothing else. This she
    did
    twice with a few minuttes inbetween.

    Other than that, I couldn’t see that eighter she or her collegue washed any
    of the
    other machines. (They looked a bit lost there, walking around with their
    buckets
    while the gym was still quite crowded, since it was hours till
    closing-time.)

    My question regarding this is:

    14: Shouldn’t the washing-staff put up a sign near the machines when they
    wash
    them during the time of which the gym is open? Couldn’t people get hurt if
    they work out on machines that are slippery from being washed? I seem to
    remember from other places I’ve been working etc., that yellow plastic signs
    are being put on the floor etc., saying that one have to be careful since
    its
    newly washed, so shouldn’t the washing staff in the gym also do this when
    they clean the machines within the opening hours?

    *Problems with staff:*

    Like I’ve written, there have been some incedents before that I have
    wondered
    if I should complain about, but I’m not always sure whos in charge there, so

    this makes it a bit more tricky to complain, and I’ve also had the problem
    with the arrears on my membership, and the manager let me work out
    there and pay the arrears later, so there was a threshold before I would
    complain.

    But I wrote down in my note-book a couple of things I reacted on anyway.

    I was wondering a bit what was going on there, e.g. on 24/5 Craig and
    a blond girl sits in the reception.

    Only Craig logs in the members, even if there is a long queue. The girl
    is only watching. (I think maybe she is his girlfriend, since I noticed
    them sitting very close once when I wanted to log in).

    So I was wondering, if there is a long queue, surely both of them could
    log in the users of the gym, so that they wouldn’t have to wait in a line,
    like if some of the customers are there to sign up for a membership,
    then still everyone have to wait in one line, even if there are more
    staff at work.

    So then I was wondering what is the girl doing there, if she cant log in
    the customers, and is only sitting watching.

    And I think she had been working there a while then, so I dont think
    she was on training.

    So this seemed a bit strange to me, so I thought I could mention it
    while Im writing this e-mail anyway.

    Also, I remember, that one Friday I was working out there, then they
    annonced the closing of the gym like this:

    ‘The gym will be closing in 60 minutes’, ‘The gym will be closing in
    45 minutes’, ‘The gym will be closing in 30 minutes’, ‘The gym will
    be closing in 15 minutes’.

    I think it was the same girl, but it seemed like it was Craig that told
    her to say it.

    Normally they only say ‘The gym will be closing in 20 minuttes’, or
    something like this, so I thought I could mention this as well, even
    if its maybe not so important what they say on the calling-system
    in the Friday evenings? Anyway, I thought I could mention it while
    I was writing the e-mail anyway.

    My question to this is:

    15. How come the staff only sits watching while the customers are
    standing in line?

    16. Shouldn’t the staff have name-tags, where it said name and title,
    so that it would be easier for the users of the gym to know who to
    speak with regarding different problems. (So that they know who
    are in charge)?

    (For instance, on the day when there were washing girls/women in
    the mens changing room, and they must have been there from
    around 8.40 pm. or earlier, because I went in there on 8.45 pm,
    and then they were well into their routine it looked like, before I
    turned and went home.

    On that day (8/6), the staff that were working around closing-time,
    was Neil, a young girl that wears high-healed shoes and blouse,
    and a man around 40 years maybe that I think could maybe is the
    girls father, because I saw him standing very close to the girl once.

    I thought maybe the girl was in a kind of responsible position there,
    since she wear office-clothes, but the guy in his forthies I reckon
    also could be in charge there, since hes the oldest etc., and also
    Neil I reckoned could have been in charge, since he has access
    to the master-keys etc.

    So its a bit embarrasing asking about whos in charge, because
    you wouldn’t want to offend anyone, with asking whos in charge,
    and then its actually that person who is in charge.

    I don’t say that it is impossible for the customers of the gym to
    find out whose in charge, but I thought that it could maybe add
    to the general level of customer-service at the gym if the staff
    was wearing name-tags.

    I wrote down a note of who that was working that day, so that
    I would know later, since I wrote the e-mail that day with the
    complaint about the washing-staff in the chaning-room, so I
    thought I’d write it down, in case it became an issue.)

    17. Should they really anounce that the gym is closing in 60 minutes,
    and that the gym is closing in 45 minutes etc.?

    *Problems with direct-debit agreement on 13/12/06:*

    While I was looking for some notes before I started writing this
    e-mail now, I found a letter from the gym from 8/12/06.

    I’ll just write what it says:

    ‘Dear Mr. Ribsskog,

    RE: Lifestyles Membership No: LDD121346

    As a valued Lifestyles member, I was surprised to find that your monthly
    Lifestyles subscription of £23.50 due earlier this month has not been paid.

    You may be aware of this already and have made payment at the
    Lifestyles centre, if so, please accept my apologies.

    If you have not paid these arrears, I would ask that you pay them at your
    earliest convienience by contacting your nearest Lifestyles Centre. Your
    membership account can be updated at any of the centres and you can
    pay either by cash, cheque, credit or debit card.

    Please contact Liverpool Direct on 0151 233 3007 for the number of your
    nearest Lifestye centre.

    I regret that until any arrears have been paid, standard admission
    charges will apply and you will lose the benefits of your membership.

    Yours feithfully

    Steve Kneale

    Business Development Manager’.

    (I write quite fast, so I thought I could just write it down, so that it
    would be
    easier to understand what I meant.)

    There were some problems regarding me switching from a Barclays Cashcard
    account to a Barclays Current-account at around the end of
    November/beginning
    of December 2006.

    The problem was that my pay from work was switched to the new
    current-account,
    whereas the direct-debits remained connected to the old account.

    I was in a busy period with work etc., so I didnt think about this problem
    before I
    got a letter from the bank about it.

    So I went to the bank, and transfered all my direct-debits from my old
    Barlays
    cashcard account, and to my new Barclays current/visa account.

    The clerk in the bank did this for me, it was a quite routine operation it
    seemed
    to me.

    Exept for the Lifestyles direct-debit for some reason.

    This direct-debit had been canceled right away, in a way so that the clerk
    in the
    bank couldnt transfer it to the new account.

    And when I went to the gym on 13/12, I had to pay the charge for Decemeber
    at
    the gym, and it wasn’t possible for me to just switch the existing
    direct-debit
    agreement from my old Barlays Cashcard account to my new Barclays Current
    account, but I had to fill out a new form all over again to set up the new
    direct debit agreement on my new account.

    I accept that it was my fault with forgetting to transfer the direct-debit
    to the
    new account (It was some comunication-problem at work, with me informing
    work that I had got a new bank-account, but with work not giving me any
    feedback on that they had changed my account information in the payment
    system).

    But because of the later problem with the direct debits now in June, I
    thought
    I could ask a couple of questions regarding this as well, while I’m at it,
    so to
    speak.

    18: How come that the gym canceled my direct-debit between 1/12 and 8/12,
    and sent me a letter on 8/12, where it said that I had to go to the gym and
    pay in cash, when I had never had any payment problems with the gym before
    this, and all the other direct-debits were possible to switch (for the clerk
    at
    the bank to my new account), except the gyms direct-debit? Shouldn’t the
    gym have tryed to collect the payment from my account again 7-14 days
    later, like the clerk in the bank told me that the other companies did?

    19: Why did I have to write my signature on, and fill out a new form all
    over
    again on 13/12, for a new direct-debit. Didn’t the gym have all my
    information
    from before, have one got to fill out and sign a new form just because one
    gets a new account-number, when one are still using the same bank?

    (The signature of the women I spoke with on the gym on 13/12/06, looks
    like it says Probert as a last name by the way, in case that makes it
    any easier to find out about this.

    I remember I thought it was strange that I had to fill out the form all over
    again, just because of the problem of the one payment due to the
    problems with changing the direct-debits and my pay from work to
    the new account, in a coordinated way.

    Because it didn’t seem to be a similiar problem with the other companies
    that also had direct-debits on my account, so therefore I remember that
    I thought that this was a bit strange.

    And now, due to the other problems with the direct-debits again, now in
    June, I thought I’d just ask about the earlier problems, since they came
    to mind now.

    also this:

    How come I got a letter sent 8 days after the missed payment in December,
    where as later, in January, February and March (with the new direct-debit
    set
    up on 13/12), I didn’t get a letter at all.

    It went on for two or three months, it must have been, before someone
    reminded
    me that there were arrears on my membership.

    I was quite busy in this time-periode, even if I was unemployed, so I didn’t

    have so much money then, so I should maybe have spoken with the staff about
    this myself, but I much problems with paying my rent etc., and I was glad to

    have the oppertunity to work-out, since it was a bit stressing not having a
    job, and it helped to work-out to relax from the stress.

    And also, the staff gave different information to me regarding the arrears.
    The
    girl wearing office-wear, and who worked on 8/6, for instance, told me on
    one occation that it wasn’t a hurry paying the arrears at all. (As long as I

    paid the running bills, which I did).

    And other members of staff, Craig for instance, told me that I had to pay
    the
    arrears before a certain date, (I spoke with the manager and got an
    extension,
    and later I agreed with Craig that I would pay the arrears when I got first
    the
    loan I was promised from the bank, and later the switch-bonus I was promised

    from the bank.)

    So the questions regarding this:

    20: How come in December I get a letter for not paying after 8 days, where
    as
    in the new year, it goes in the region of two or three months without
    recieving
    a letter or reminder from the staff, even if I worked out several times a
    week?

    21: How come one member of the staff (the girl with the office-wear who
    worked
    on 8/6), says that there is no hurry with the arrears, where as another
    member
    of staff (Craig), says that I have to pay before this and this date? How is
    this
    really supposed to be, according to the rules?

    (I appriciate very much that I was allowed to work out at the gym even if I
    had
    arrears, so it’s not because I am ungrateful that I ask about these things.
    It’s
    just that due to the other problems, with the washing-women/girls in the
    changing
    room, and the problems with the continuing processing errors and duplicate
    payments with the direct debits.

    And also due to the problems surrounding the unanounced closure of the gym
    for six weeks due to refurbishment.

    Due to these problems, I thought it would be best to mention all the other
    problems while I was at it. Even if some of these problems aren’t maybe
    that serious in themselves, I anyway thought that they were worth bringing
    up, because, I think, thay add to a general picture of things at the gym
    being a bit out of hand, so due to this I’m a bit concerned about whats
    really going on at the gym, and then I thought it would be best to mentioned
    all the things that came to mind, because these things, even if it isn’t
    clear
    to me here and now that there for certain is a problem conected with them,
    it could be a problem, so I thought it would be the most responsible thing
    to do, to also add the latter part of the problems, the ones that are
    mentioned
    under the title ‘other problems’.

    So even if it was the first five or ten questions that made me go to the
    step
    of complaining. Even so, I hope you have the oppertunity to answer me about
    the last part of the questions as well.

    Sorry again that this e-mail got a bit delayed. I know I said I’d send it no
    latter
    than Wednesday, but I reckon that as long as I send it before the office
    hours
    on Thursday, then it hopefully should be ok.

    I’ll also forward this e-mail to Linda Lennon and Lesley Southern, since
    I’ve been
    copying the e-mails I’ve sent to them earlier, in this e-mail now.

    Hope that this is alright, and that you bear over with me if some of the
    last questions
    wasn’t as well stated as they should have been, due to time problems etc.

    Hope that this is alright!

    Yours sincerely,

    Erik Ribsskog

    **

  • Untitled Post

    From: Steve.Kneale@liverpool.gov.uk Kneale, Steve
    To: eribsskog@gmail.com Erik Ribsskog
    Date: Mon, 13 Aug 2007 08:41:21 +0000
    Subject: RE: Lifestyles Liverpool complaint.

    Sir,
    I am sorry but I am having difficulty understanding exactly what you are
    asking for. Rather than exchange lengthy e-mails I would suggest
    discussing over the telephone or meeting when you next use Lifestyles
    would be most beneficial.
    Regards

    Steve Kneale
    Sport & Recreation Service – Facility Operations
    Business Development Manager

    Office location:
    1st Floor, Lifestyles Everton Park
    Great Homer Street
    Liverpool L5 5PH

    Tel: +44 (0)151 233 6362
    Fax: +44 (0) 151 233 6300

    Web: http://www.liverpool.gov.uk/lifestyles

    Liverpool – European Capital of Culture 2008

    ________________________________

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    Sent: 10 August 2007 19:56
    To: Kneale, Steve
    Subject: Re: Lifestyles Liverpool complaint.

    Hi,

    thank you very much for your answer.

    Like I was writing in the complaint to the ombudsman, I think that the
    council should maybe
    have answered the complaint in public, since I have brought this things
    up in public myself,
    since these are things that concern the other users of the gym, and the
    people who are paying
    tax to the council.

    Also, it would have been very fine if it also was explained why I wasn’t
    recieving any answer
    from the Duty Officer, and also why it is that it isn’t him who is
    answering the complaint.

    Also, I was wondering if my complaint to the Duty Officer isn’t being
    regarded as an official
    complaint?

    Also I think that all the points in the complaint should have been
    answered. Even if some of
    the points are brought up in another e-mail, I’m explaining about this
    in the complaint, and
    making it clear that I think it would have been fine to hear what the
    Duty Officer has to say
    about this, aswell as hearing what Lesley Southern had to say about
    this, since I haven’t
    really been explained what position in the Council he has, and also
    since all the points
    have been mentioned together when I’ve comented on the complaint in
    public, so then
    I think it would be most apropriate if all the points in the complaint
    were answered
    togheter aswell, even if some of the points also has been brought up in
    another context.

    Also I think it add to the general overviewabilty of the answer, if the
    original indexing
    from the complaint was kept.

    I haven’t comented on the indiviadual points from the answer here, I
    think it would be
    smartest to sort with the issues above first, and then deal with the
    individual complaints
    later, if you think this would be alright.

    Hope that this is alright, and please tell me if there is anything else
    I need to take into
    concern, to get my answer in line with your complaint-procedure.

    Yours sincerely,

    Erik Ribsskog

    On 8/10/07, Kneale, Steve wrote:

    Sir,
    Please find attached a response to the matters pertaining to
    Lifestyles Fitness Centres and your recent complaint.

    Regards

    Steve Kneale
    Sport & Recreation Service – Facility Operations
    Business Development Manager

    Office location:
    1st Floor, Lifestyles Everton Park
    Great Homer Street
    Liverpool L5 5PH

    Tel: +44 (0)151 233 6362
    Fax: +44 (0) 151 233 6300

    Web: http://www.liverpool.gov.uk/lifestyles

    Liverpool – European Capital of Culture 2008

    ______________________________________________________________________
    DISCLAIMER:

    The information in this e-mail is confidential and may be read,
    copied or used only by the intended recipient(s). If you have received
    it in error please contact the sender immediately by returning the
    e-mail or by telephoning a number contained in the body of the e-mail
    then and please delete the e-mail without disclosing its contents
    elsewhere. No responsibility is accepted for loss or damage arising from
    viruses or changes made to this message after it was sent. The views
    contained in this email are those of the author and not necessarily
    those of the author’s employer or service provider.

    This email has been automatically scanned for viruses and
    malicious content by MessageLabs for your protection

    ______________________________________________________________________

    ______________________________________________________________________
    This email has been automatically scanned for viruses and malicious
    content by MessageLabs for your protection
    ______________________________________________________________________

    ______________________________________________________________________
    DISCLAIMER:

    The information in this e-mail is confidential and may be read, copied or used only by the intended recipient(s). If you have received it in error please contact the sender immediately by returning the e-mail or by telephoning a number contained in the body of the e-mail then and please delete the e-mail without disclosing its contents elsewhere. No responsibility is accepted for loss or damage arising from viruses or changes made to this message after it was sent. The views contained in this email are those of the author and not necessarily those of the author’s employer or service provider.

    This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection__________________________________________

  • Untitled Post

    From: eribsskog@gmail.com Erik Ribsskog
    To: Steve.Kneale@liverpool.gov.uk Kneale, Steve
    Date: Fri, 10 Aug 2007 18:56:24 +0000
    Subject: Re: Lifestyles Liverpool complaint.

    Hi,

    thank you very much for your answer.

    Like I was writing in the complaint to the ombudsman, I think that the
    council should maybe
    have answered the complaint in public, since I have brought this things up
    in public myself,
    since these are things that concern the other users of the gym, and the
    people who are paying
    tax to the council.

    Also, it would have been very fine if it also was explained why I wasn’t
    recieving any answer
    from the Duty Officer, and also why it is that it isn’t him who is answering
    the complaint.

    Also, I was wondering if my complaint to the Duty Officer isn’t being
    regarded as an official
    complaint?

    Also I think that all the points in the complaint should have been answered.
    Even if some of
    the points are brought up in another e-mail, I’m explaining about this in
    the complaint, and
    making it clear that I think it would have been fine to hear what the Duty
    Officer has to say
    about this, aswell as hearing what Lesley Southern had to say about this,
    since I haven’t
    really been explained what position in the Council he has, and also since
    all the points
    have been mentioned together when I’ve comented on the complaint in public,
    so then
    I think it would be most apropriate if all the points in the complaint were
    answered
    togheter aswell, even if some of the points also has been brought up in
    another context.

    Also I think it add to the general overviewabilty of the answer, if the
    original indexing
    from the complaint was kept.

    I haven’t comented on the indiviadual points from the answer here, I think
    it would be
    smartest to sort with the issues above first, and then deal with the
    individual complaints
    later, if you think this would be alright.

    Hope that this is alright, and please tell me if there is anything else I
    need to take into
    concern, to get my answer in line with your complaint-procedure.

    Yours sincerely,

    Erik Ribsskog

    On 8/10/07, Kneale, Steve wrote:
    >
    > Sir,
    > Please find attached a response to the matters pertaining to Lifestyles
    > Fitness Centres and your recent complaint.
    >
    > Regards
    >
    >
    > Steve Kneale
    > Sport & Recreation Service – Facility Operations
    > Business Development Manager
    >
    > *Office location:*
    > 1st Floor, Lifestyles Everton Park
    > Great Homer Street
    > Liverpool L5 5PH
    >
    > Tel: +44 (0)151 233 6362
    > Fax: +44 (0) 151 233 6300
    >
    > Web: http://www.liverpool.gov.uk/lifestyles
    >
    > *Liverpool – European Capital of Culture 2008 *
    >
    > ______________________________________________________________________
    > DISCLAIMER:
    >
    > The information in this e-mail is confidential and may be read, copied or
    > used only by the intended recipient(s). If you have received it in error
    > please contact the sender immediately by returning the e-mail or by
    > telephoning a number contained in the body of the e-mail then and please
    > delete the e-mail without disclosing its contents elsewhere. No
    > responsibility is accepted for loss or damage arising from viruses or
    > changes made to this message after it was sent. The views contained in this
    > email are those of the author and not necessarily those of the author’s
    > employer or service provider.
    >
    > This email has been automatically scanned for viruses and malicious
    > content by MessageLabs for your protection
    > ______________________________________________________________________
    >
    >
    >

  • Untitled Post

    10th August 2007 Enquiries: Steve Kneale

    Direct Line: 0151 233 6362

    Our ref. SK 10Au 07

    Mr. E. Ribsskog

    via e-mail.

    eribsskog@gmail.com

    Dear Eric,

    Thank you for sending us your comments dated 6th August 2007, that have fed into our ‘Have Your Say’ customer feedback system.

    Your communication raises a number of issues, some of which I understand have resulted in responses. However, if any of your previous communications have not been satisfactorily resolved or even responded to then please accept my sincere apologies. I will however try to address your concerns below.

    1. With regard your direct debit subscription to Lifestyles. I am aware of some problems you encountered. In November 2006 we installed a new It system into the Lifestyles centres that did result in a number of problems with collections. These are now resolved and I understand your account is in balance, as advised via e-mail dated 3rd July 2007.

    2. Within the Lifestyles Millennium we strive to provide a high quality service. We do employ cleaners who should not have entered the male changing areas when persons were present and we have changed the cleaning regime to stop this happening in future.

      Cleaning staff, together with the fitness instructors are required to clean all areas including the fitness equipment but not interfere with member’s enjoyment of using the centre.

    3. Lifestyles Millennium has been closed since 25th June and will re-open on Monday 13th August 2007 to allow essential repairs in the shower areas. Messages were put on the Wellness system and notices displayed in the facility for 2 weeks prior to closure in accordance with our customer charter.

      We have informed Liverpool Direct of updates and tried to keep the internet updated as we received feedback from contractors with regards the re-opening date.

    4. Members who used Lifestyles Millennium were reimbursed due to its closure and were informed in writing to their home address.

    5. All staff are expected to wear identity badges at all times. Although this does not denote their designation nor authority. Members should be encouraged to report any incidents to any member of staff who will attempt to resolve the matter or report it to a senior colleague. If you have any further cause to report a matter at our facilities I would ask you ask to speak with the duty manager. If you feel this is inappropriate at the time, please can you contact me directly, ideally by telephone to discuss at the earliest opportunity.

    I wish to thank you again for your valued feedback.

    If you remain dissatisfied with the response to your complaint, please contact me either via e-mail, telephone or in writing, where the matter can be escalated to a further stage.

    Yours faithfully

    Steve Kneale

    Business Development Manager

    Sport & Recreation Service

    steve.kneale@liverpool.gov.uk