Dear Mr Ribsskog
Thank you for your email, which has been forwarded to our Chief Executive's office. Please accept my apologies for the delay in replying to you.
I am currently looking into the details of your complaint and will contact you again shortly.
Kind Regards
Yvonne Edmonds
Customer Service Executive
—– Original Message —–
From: "Erik Ribsskog" <eribsskog@gmail.com>
Date: 06 April 2011
Subject: Re: Fwd: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in Liverpool
Hi,
thank you for your e-mail.
It's the first time I've heard of a food-shop-chain not being able to get
hold of enough carrier bags.
I don't buy this.
There are thousands of suppliers of carrier-bags, in the world.
You must be lying I think.
I'd like this complaint to be escalated again, to the Tesco Managing
Director.
Erik Ribsskog
On Wed, Apr 6, 2011 at 7:19 PM, Tesco Customer Service <
customer.service@tesco.co.uk> wrote:
> Dear Erik
>
> Thank you for your reply.
>
> Please allow me to introduce myself. My name is Richard Kemp and I am a
> Team Leader at Tesco Customer Services. I have been asked to email you as
> you have requested your email to be escalated to a Manager.
>
> Firstly, please allow me to apologise for any disappointment and
> inconvenience caused to you in regards the lack of availability of our
> Carrier Bags. I can appreciate your concerns and I apologise for this.
>
> In regards the lack of Carrier Bags in our Stores, We are aware that there
> are not enough Carrier Bags for our customers and that Stores are frequently
> running low on them, however, we are taking the necessary precautions so
> that we can prevent this happening again. Our Suppliers are aware and they
> are doing all they can to send more to us.
>
> With this in mind, we do encourage our Customers to bring in their own
> Carrier Bags so that they can gain extra Clubcard points as an incentive to
> reduce the amount used and recycle to be greener in the environment.
>
> I hope you can appreciate our position on this matter and that I have
> explained this for you.
>
> In addition, I was concerned to hear of the problems that you are having
> with your Prawn Curries and them beeping at the Self Service Checkouts.
> Before I can comment on this, I ask that you expand on this and advise me
> what exactly you mean as I do not want to give you an answer that is not
> relevant.
>
> Once more, I would like to thank you for taking the time to contact me and
> I am sorry to hear that you feel you are being harassed in our Stores with
> regards to your complaint. Please let me assure you this is not our
> intention and I hope that we can continue to look forward to you loyal
> custom at Tesco.
>
> Kind Regards
>
>
> Richard Kemp
> Team Leader
> Tesco Customer Service
>
> —– Original Message —–
> From: "Erik Ribsskog" <eribsskog@gmail.com>
> Date: 06 April 2011
> Subject: Fwd: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re:
> Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in
> Liverpool
>
> Hi,
>
> also, you make the prawn curry beep, in the un-manned check-out.
>
> (The £1 Frozen Tesco Prawn Curry).
>
> Is this because I buy the frozen curries, sometimes on week-days, and have
> complained on the shortage in carriers?
>
> You sometimes only have a few carriers, in the un-manned check-outs.
>
> Why is this?
>
> Why don't you do it properly, when you stock carriers?
>
> It's like you keep it at only a few carriers.
>
> I wonder is this some kind of harassment of me/the customers.
>
> I've worked as a food shop manager myself, and think this is peculiar.
>
> Just as a new complaint, in this complaint-case, I think I have to call it.
>
> Regards,
>
> Erik Ribsskog
>
>
> ———- Forwarded message ———-
> From: Erik Ribsskog <eribsskog@gmail.com>
> Date: Fri, Apr 1, 2011 at 5:50 PM
> Subject: Re: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re:
> Re:
> Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in
> Liverpool
> To: Tesco Customer Service <customer.service@tesco.co.uk>
>
>
> Hi,
>
> but the shop I mentioned, is sometimes out of regular carrier-bags.
>
> So one have to use the smallest carrier-bags, or buy some bags without your
> logo on.
>
> Shouldn't you have any goods in stock, including regular carrier-bags?
>
> It seems to me that you avoid this issue.
>
> Do you police that customers don't pollute to much, in the check-out?
>
> By refusing to let them have enough carriers?
>
> Are you the pollution-police?
>
> I don't think people should be harrased in the shops.
>
> You could use your Clubcard-leaflets, or something, to inform people about
> the environment, etc.
>
> But it should be in the way, that one almost have to start fighting with
> Tesco-staff, or look all around the shop, to find carriers.
>
> I've worked as a food shop manager, for ten years, and have bought my own
> groceries, since the 80's.
>
> And this shortage of carriers, I've only seen once before.
>
> And that was in an immigrant-shop in Sunderland, which had ran out of
> carriers, right before Christmas 2004.
>
> I can't see that you appologise here, for running out of carriers.
>
> This I think is a bit strange, since I've worked with custommer-support for
> many years and gone to business Upper Secondary-school and University
> College.
>
> So maybe you could let your line-manager have a look at my complaint for a
> second opinion, I'm wondering.
>
> Thanks in advance for any help!
>
> Regards,
>
> Erik Ribsskog
>
>
> On Fri, Apr 1, 2011 at 5:36 PM, Tesco Customer Service <
> customer.service@tesco.co.uk> wrote:
>
> > Dear Erik
> >
> > Thank you for your email.
> >
> > We adjust the specification of our bags from time to time, to strike that
> > difficult balance between their environmental impact and ensuring the
> bags
> > are strong enough for customers to use with confidence.
> >
> > We started to issue new carrier bags to our stores in February 2011.Our
> old
> > bags were too thin, which meant that customers were using more of them,
> for
> > example by not filling bags fully or by double bagging. Customers also
> told
> > us they couldn’t reuse the weaker bags at home, and there were a small
> > number of occasions when bags split when they were full of shopping.
> >
> > Our new bags no longer have the biodegradable additive in them, which
> made
> > them weaker. Removing this additive will help make our bags stronger
> > addressing recent customer concerns and helping re-use and recycling.
> >
> > We have taken the step to remove the biodegradable additive because –
> > having reviewed the science – we believe that we can help to reduce
> > single-use carrier bags more effectively through encouraging re-use and
> > recycling. We offer a range of affordable reusable bags in all our
> stores,
> > and instead of displaying carrier bags at checkouts, our staff ask
> customers
> > if they will be reusing bags and offer them single-use bags if not.
> >
> > We also offer green Clubcard points to customers who re-use bags in
> store.
> > A Tesco customer now uses more than 50% fewer carrier bags than in August
> > 2006, when we first introduced green Clubcard points. In terms of
> recycling,
> > at the end of their life Tesco carrier bags can be recycled at most Tesco
> > stores and through Tesco.com delivery drivers.
> >
> > If you have any further queries please do not hesitate to contact me at
> > customer.service@tesco.co.uk quoting TES9353027X.
> >
> > Kind Regards
> >
> >
> > Matthew Maycock
> > Customer Service Manager
> > Tesco Customer Service
> >
> > —– Original Message —–
> > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > Date: 12 March 2011
> > Subject: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re: Re:
> > Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in
> > Liverpool
> >
> > Hi,
> >
> > I shop in the Tesco-shop in Liverpool One, (the Super shop), since it's
> the
> > shop with most 'order-lines', in Liverpool City Centre, and you have low
> > prices, on your 'value'-line.
> >
> > (I'm unemployed you see).
> >
> > There is a problem, with that almost every time I go to that shop, (this
> > was
> > also a problem on Thursday, and also in 2010, like one can see in my
> > forwarded e-mail).
> >
> > Why are you also out of carrier-bags?
> >
> > I also shop at Aldi, Lidl and Home Bargains, and they are never out of
> > carrier-bags.
> >
> > I've also been a shop-manager in the Rimi-chain, in Norway, from 1998 to
> > 2002, and if we had forgotten to order carriers, then we drove and
> > collected
> > them at another Rimi-shop.
> >
> > This is a re-occouring problem at this Tesco-shop.
> >
> > How can there be a shortage in carrier-bags?
> >
> > I've also worked in packaging, on behalf of Packaging Europe, in Norwich,
> > and I know that there are thousands of suppliers of carrier-bags, in
> > Europe.
> >
> > This must be a manager-problem at Tesco Hanover St., (the Super shop), I
> > think.
> >
> > There's nothing super about a shop which haven't got carriers.
> >
> > So you should maybe call it 'almost Super Shop'.
> >
> > Something like that.
> >
> > And please don't ask me to call you again about this.
> >
> > If you can't write it in an e-mail, it's because you have something to
> > hide,
> > it seems to me.
> >
> > This is very poor customer-service by Tesco!
> >
> > Regards,
> >
> > Erik Ribsskog
> >
> >
> > ———- Forwarded message ———-
> > From: Tesco Customer Service <customer.service@tesco.co.uk>
> > Date: Tue, Jul 6, 2010 at 3:55 PM
> > Subject: TES7757419X Re: Re: Complaint about you Tesco-shops at Clayton
> Sq.
> > and Liverpool One, in Liverpool
> > To: eribsskog@gmail.com
> >
> >
> > Hi Erik
> >
> > Firstly, I'd like to apologise for the delay in getting back to you.
> > Please
> > let me assure you that we always try to respond to our customers' queries
> > in
> > a timely manner and I'm sorry that due to high volumes of contact, this
> has
> > not happened on this occasion.
> >
> > Having read your email thoroughly I think this would be best resolved if
> we
> > could talk this through. So, if you can email me back your telephone
> > number
> > with a convenient time to call then I will contact you. If you would
> > prefer, I can be contacted on 01382 822528.
> >
> > If you have any further queries please do not hesitate to contact us at
> > customer.service@tesco.co.uk quoting TES7757419X.
> >
> > Kind Regards
> >
> >
> > Keir Duncan
> > Team Leader
> > Tesco Customer Service
> >
> >
> >
> > —– Original Message —–
> > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > Date: 24 June 2010
> > Subject: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool
> > One, in Liverpool
> >
> > Hi,
> >
> > this isn't about the carrier-bags, this is about the harrassment.
> >
> > I also mentioned which shops it was in the subject-line.
> >
> > I've been working as a shop-manager in Norway, and I know that only old
> > women brings old bags to the shop.
> >
> > I would sometimes sit in the check-out, and I asked everyone, 'do you
> want
> > a
> > carrier'.
> >
> > And sometimes men would reply, 'Of course I want a carrier, do you think
> > I'm
> > an old woman ("gammel kjærring" in Norwegian)'.
> >
> > I don't think you take my complaint seriously.
> >
> > And your spelling isn't even right.
> >
> > Could you please escalate this complaint, as I've overheard that I'm
> being
> > used as a 'target guy', I think this could be some mobster-activity.
> >
> > I've also had more or less similar complaints against Tesco from before,
> > which you neighter took serious.
> >
> > So I'm going to put a lawyer on you if you don't take this serious now,
> if
> > I
> > get the oppertunity later.
> >
> > My patience with you is ran out, unfortunately.
> >
> > Bag for life, and poppy-bags, this isn't what I contact you about, it's
> the
> > harassment.
> >
> > Is this so difficult for you to understand?
> >
> > Bags for life and poppy-bags are fine.
> >
> > But only as long as you also have the regular bags.
> >
> > But you have made this into a discussion about bags, when it really is
> > about
> > harrassment, so you just make me more annoyed really.
> >
> > Is 'customer-support' something that your company don't know what means?
> >
> > Erik Ribsskog
> >
> >
> > On Thu, Jun 24, 2010 at 1:45 PM, Tesco Customer Service <
> > customer.service@tesco.co.uk> wrote:
> >
> > > Dear Erik
> > >
> > > I'm sorry to hear that you have been having problems obtaining carrier
> > bags
> > > recently when you visit our Stores in Liverpool recently. I can
> > understand
> > > how frustrating this must be for you.
> > >
> > > I have been unable to contact anyone as you have not said which stores
> > you
> > > shop in. However, if you let me know I wold be more than happy to
> contact
> > > the stores concerned.
> > >
> > > However, If I might suggest that perhaps you may be able to purchase a
> > Bag
> > > for Life when you visit one of our Stores. They start at 45pence and go
> > up
> > > to over a £1.
> > >
> > > You would get Clubcard points for buying the bag, and an extra point in
> > > store every time that you used the bag. It would actually pay for
> itself
> > in
> > > no time at all.
> > >
> > > These bags are heavy duty and have special slots for bottles to stand
> up
> > in
> > > at the side so you can balance your shop.
> > >
> > > Once again, I'd like to apologise for any inconvenience this may have
> > > caused you.
> > >
> > > If you have any further queries please do not hesitate to contact me at
> > > customer.service@tesco.co.uk quoting TES7755298X.
> > >
> > > Kind Regards
> > >
> > >
> > > Frances Brierley
> > > Customer Service Manager
> > > Tesco Customer Service
> > >
> > > —– Original Message —–
> > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > Date: 24 June 2010
> > > Subject: Complaint about you Tesco-shops at Clayton Sq. and Liverpool
> > One,
> > > in Liverpool
> > >
> > > Hi,
> > >
> > > lately, your shops in Liverpool, (the two shops mentioned above), have
> > > stopped ordering enough carrier-bags.
> > >
> > > So I have to buy the poppy-bags, if I can find them.
> > >
> > > But, your representative, at Liverpool One, the other day, was
> harrassing
> > > the customers.
> > >
> > > She told me to put more food in the carriers, than I had done.
> > >
> > > I think you staff go to close.
> > >
> > > I'm from Norway, and when I studied in Sunderland, my flat-mates and
> > fellow
> > > exchange-students, from around Europe, told me I shouldn't drink the
> > > tap-water here.
> > >
> > > So I buy like 4 liters perhaps, (around 8 pints), of tap-water, in the
> > > shop,
> > > or carbonated water, or 'pop', if I can afford it, since I'm
> unemployed,
> > > and
> > > sometimes even lager.
> > >
> > > So Tesco can't expect me to carry like five kilos, in one carrier-bag,
> > > because they are very thin.
> > >
> > > I remember once, when I was a child, and lived in Mellomhagen, in
> Norway,
> > > and my mother sent me to the Co-op shop, (Samvirkelaget), to buy
> several
> > > liters of milk etc.
> > >
> > > And then the carrier-bag, tore apart, from the weight of the milk, when
> I
> > > was half-way home.
> > >
> > > I was maybe six years old.
> > >
> > > What are one supposed to do then.
> > >
> > > One can put all of this in ones pocket.
> > >
> > > One have to stand there and look stupid.
> > >
> > > Like I had to, untill my mother came to find me, maybe 15 minutes
> later.
> > >
> > > The woman who I met who lived close to where this happened, didn't want
> > to
> > > give me a carrier.
> > >
> > > So I don't think you can expect people to not use enough carriers, to
> get
> > > ones shopping home, with the carriers in one piece.
> > >
> > > This is harassment and patronising, that your representatives do.
> > >
> > > This I wanted do complain about.
> > >
> > > This seems like something they would do in the Soviet-union.
> > >
> > > I used to be a shop-manager in Norway, (in Rimi), and if we ran out of
> > > carrier-bags, I would drive to a another Rimi-shop, and borrow
> > carrier-bags
> > > from them, untill we got more ourselves.
> > >
> > > This has happened to me three times, in the last week or two, in
> > Liverpool.
> > >
> > > And if I complain, then I'm being harrassed by inpolite shop-workers,
> who
> > > tell me to put more food, in each bag.
> > >
> > > Next time, I'll ask them to go home with me then, and pick up
> everything
> > > that falls out, when the bags tear from the weight of to much food in
> > them.
> > >
> > > And don't give me line that I got from the same shop-woman, about that
> I
> > > should save the enviroment.
> > >
> > > That's also to patronise your customers.
> > >
> > > I go to the shop to get food, not to be preached at.
> > >
> > > Is Tesco a food-shop or a radical environmental-organisation at war?
> > >
> > > Please explain this to me.
> > >
> > > And please get your shops to order enough carrier-bags.
> > >
> > > This is annoying, that you haven't got enough of them, and I think I'm
> > > going
> > > to shop a lot at Aldi, when that shop starts now this automn, in
> > Liverpool
> > > City Center, because this never happened, when I lived in Sunderland,
> and
> > > shopped at Aldi there.
> > >
> > > Regards,
> > >
> > > Erik Ribsskog
> > >
> >
>
