PS.
Her er vedlegget:


https://johncons-blogg.a2hosted.com/2017/08/i-dag-sa-vaknet-jeg-til-problemer-med_16/
PS.
Her er mer om dette:

https://johncons-blogg.a2hosted.com/2017/08/enda-mer-fra-liverpool_32
PS 2.
Jeg skulle bare ha, en sånn USB-internett-dongle.
(Som det kalles).
De gjør samme nytten.
Og de stapper man bare i, bak i PC-en.
Og de virker 24/7.
Og ikke nå og da.
(Som ruteren på bildet overfor).
Men EE sine nye eiere (BT) hadde slutta å selge disse UBS-internett-donglene.
(Som det vel kalles).
Og det er også sånn, at disse wifi-ruterne.
De sladrer liksom, til naboene.
Om hvordan internett man har, osv.
(For å si det sånn).
Så sånn er det.
Bare noe jeg tenkte på.
Med hilsen
Erik Ribsskog
PS 3.
Det var også sånn, at jeg gikk tilbake til EE-butikken og klagde (men butikkfolka skjønte ikke, at problemet var det, at ruteren trengte superspeed-ledning, for å klare å lade, samtidig med at den var skrudd på):

https://johncons-blogg.a2hosted.com/2017/08/mer-fra-liverpool_14-4/
PS 4.
Etter noen uker, så kjøpte jeg en ny ruter, fra Three (og den klarte å lade, selv om den stod på):

https://johncons-blogg.a2hosted.com/2017/08/enda-mer-fra-liverpool_22/
PS 5.
I slutten av august (i 2017) så fant jeg ut selv, hva problemet var:

https://johncons-blogg.a2hosted.com/2017/08/og-enda-mer-fra-liverpool_27/
Erik Ribsskog <eribsskog@gmail.com>
RE: Priority Reference Number: 22537242 (Thread:4957979)
Erik Ribsskog <eribsskog@gmail.com> 9. februar 2024 kl. 23:09
Til: Customer Services <Customer_Services2@lowellgroup.co.uk>
Kopi: “complaint.info” <complaint.info@financial-ombudsman.org.uk>, enquiry@commsombudsman.org, customerwellness@three.co.uk, Customer Services <Customer_Services2@lowellgroup.co.uk>, complaintsresolution@lowellgroup.co.uk, Lowell Norge AS <svc.no.nova@lowell.com>, bank.no@lowell.com, bank.no@lowell.mypurecloud.ie, kundeservice@mail.efi.no, boligbistand@baerum.kommune.no, Lowell Norge AS <strom.no@lowell.com>, NorgesEnergi <kundeservice@norgesenergi.no>, Lowell Norge – kundesenter <kundesenter.no@lowell.com>, kundeservice@hafslundstrom.no, Bærum Kommune <post@baerum.kommune.no>, LOS Kundesenter <kundesenter@los.no>, Sfovpost <sfovpost@statsforvalteren.no>, “post@sivilombudsmannen.no” <post@sivilombudsmannen.no>, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, LbF Leieboerforeningen <lbf@lbf.no>, post <post@finkn.no>, Akademikerforbundet <post@akademikerforbundet.no>, kom@nve.no, rme@nve.no, trl@nve.no, morten.schau@elvia.no, Abuse <abuse@telia.com>, “inger.lise.blyverket” <inger.lise.blyverket@forbrukerradet.no>, Phso Enquiries <phso.enquiries@ombudsman.org.uk>, Info <info@tpas.org.uk>, Postmottak ASD <postmottak@asd.dep.no>, Runcorn Office <runcornoffice@taroe.org>, Postkasse <postkasse@datatilsynet.no>, Lisa Eian <eian@eianadvokat.no>, strom.no@lowell.mypurecloud.ie, post@arbeidstilsynet.no, corporationsecretary@ofcom.org.uk, post <post@finanstilsynet.no>, Post <post@brukerklagenemnda.no>, NKOM <firmapost@nkom.no>, Post <post@forbrukerradet.no>, newsroom@ee.co.uk, enquiries@policeconduct.gov.uk, customer.complaints@ee.co.uk
Hi,
I’ve earlier told you that I think EE owes me money.
(And not the other way around).
I think I paid them around £200 (from July to October, in 2017).
And since the router only worked like half the time (and since the sim-card stopped working, after a number of X weeks/months).
Then I think I should get around £100 back.
And it seems (from your email) that you still think that I owe EE money.
So that I have to complain about.
I want a reply from a superior about this.
Erik Ribsskog
fre. 9. feb. 2024 kl. 12:03 skrev Customer Services <Customer_Services2@lowellgroup.co.uk>:
Good Morning,
Thank you for your email and keeping us copied in.
I note from your email to EE that you advised that you are now living back in Norway. The address we currently hold on our system is 41d Osborne Road, if this is no longer your address please can you kindly provide your Norway address or a UK care of address to ensure that correspondence to you is sent to the correct place.
I’ve put your account 314802737 on hold for 30 days to allow time for you to get back to us. If we don’t hear from you in that time, contact will resume.
Kind regards,
Anthony
Lowell Financial, part of Lowell
T: 0333 556 5733
Email: post@lowellgroup.co.uk
Opening Times: Monday – Friday 08:00 to 20:00, Saturday 08:00 to 14:00
Website: www.lowell.co.uk
From: Erik Ribsskog <eribsskog@gmail.com>
Sent: Wednesday, February 7, 2024 4:14 PM
To: customer.complaints@ee.co.uk
Cc: complaint.info <complaint.info@financial-ombudsman.org.uk>; enquiry@commsombudsman.org; customerwellness@three.co.uk; Customer Services <Customer_Services2@lowellgroup.co.uk>; complaintsresolution@lowellgroup.co.uk; Lowell Norge AS <svc.no.nova@lowell.com>; bank.no@lowell.com; bank.no@lowell.mypurecloud.ie; kundeservice@mail.efi.no; boligbistand@baerum.kommune.no; Lowell Norge AS <strom.no@lowell.com>; NorgesEnergi <kundeservice@norgesenergi.no>; Lowell Norge – kundesenter <kundesenter.no@lowell.com>; kundeservice@hafslundstrom.no; Bærum Kommune <post@baerum.kommune.no>; LOS Kundesenter <kundesenter@los.no>; Sfovpost <sfovpost@statsforvalteren.no>; post@sivilombudsmannen.no; amnestyis <amnestyis@amnesty.org>; HRW UK <hrwuk@hrw.org>; LbF Leieboerforeningen <lbf@lbf.no>; post <post@finkn.no>; Akademikerforbundet <post@akademikerforbundet.no>; kom@nve.no; rme@nve.no; trl@nve.no; morten.schau@elvia.no; Abuse <abuse@telia.com>; inger.lise.blyverket <inger.lise.blyverket@forbrukerradet.no>; Phso Enquiries <phso.enquiries@ombudsman.org.uk>; Info <info@tpas.org.uk>; Postmottak ASD <postmottak@asd.dep.no>; Runcorn Office <runcornoffice@taroe.org>; Postkasse <postkasse@datatilsynet.no>; Lisa Eian <eian@eianadvokat.no>; strom.no@lowell.mypurecloud.ie; post@arbeidstilsynet.no; corporationsecretary@ofcom.org.uk; post <post@finanstilsynet.no>; Post <post@brukerklagenemnda.no>; NKOM <firmapost@nkom.no>; Post <post@forbrukerradet.no>; newsroom@ee.co.uk; enquiries@policeconduct.gov.uk
Subject: Re: Priority Reference Number: 22537242 (Thread:4957979)
Hi,
I live back in Norway now.
So this perhaps make much sense.
But I got a flat in Tuebrook (in Osborne Road) the month after (in September 2017).
And I got a BT landline (with broadband) when I lived in Mandeville Streed (in Walton) in 2006.
(This subscripton I later brought with me to Leather Lane (in Liverpool City Center) in the summer of 2006).
When I lived in Sunderland (Azalea Lodge/Azalea Terrace North) in 2011, I bought a wireless broadband-dongle at T-Mobile/EE in Sunderland City Center.
(Azalea Lodge had wifi.
But I think they said it was only for the staff.
Something like that).
And the mentioned police (in Liverpool) harrassed me, and stole my computer and internet-dongle, so I bought a second dongle, at EE/T-mobile, in Liverpool City Center, in 2012/2013.
Then I lived in Keith Court in Walton.
I might have used that address when I bought the EE-subscription in 2017.
I was really looking for a pay as you go-dongle, and I remember it was a bit sweaty/’Russian’ (with many questions) when the young woman there, sold me the monthly plan (with the poor quality router/USB-wire) in 2017.
Erik Ribsskog
PS.
I tried to find the EE-router, but I only found the Three-router and a T-mobile-card from before I moved back to Norway in 2014.
ons. 7. feb. 2024 kl. 09:13 skrev <customer.complaints@ee.co.uk>:
Hi Erik, thanks for your reply.
I have found an account under your name however the address details supplied do not match what we have on the system.
We would need to pass security checks before we can access your account to give you any information.
Would you be able to reply with the full address details so that we can access your account to help you?
Kind Regards,
Billy Todd
Executive Complaints
Tel- 08009563067*
*Calls to this number are free of charge from all UK consumer mobile or landline phones in the UK. If you are calling from a different phone, you should check with your provider whether there will be a charge for calling 0800 numbers. Our standard opening hours are 8am to 8pm Monday to Friday, Saturdays 10am to 6pm and Sundays 10am to 4pm*
This email contains information from BT that might be privileged or confidential. And it’s only meant for the person above. If that’s not you, we’re sorry – we must have sent it to you by mistake. Please email us to let us know, and don’t copy or forward it to anyone else. Thanks. We monitor our email systems and may record all our emails. British Telecommunications plc R/O : One Braham Street, London E1 8EE Registered in England: No 1800000
On 05/02/2024 16:09, Erik Ribsskog wrote:
You don’t often get email from eribsskog@gmail.com. Learn why this is important
Hi
I found the Agoda-receipt, and it says the address of the hotel (Lord Nelson Hotel) where I lived at the time, is in Hotham Street.
I’ve moved a few times between Norway and the UK, so I don’t remember exactly which British phone-number I had back then.
But there’s only one person in the world with my name (I have geneaology as a hobby) so it shouldn’t be that difficult to find.
I also checked on Wikipedia now, and see that BT had bought EE from T-mobile etc., while I lived in Norway (from 2014 to 2017).
I guess that’s why I didn’t recognize the stuff you sold in your EE-shop.
Erik Ribsskog
PS.
Here is more about this:
‘Lord Nelson Hotel
Lord Nelson Hotel
orange-yellow star-2
Hotham Street, Liverpool City Centre, Liverpool, United Kingdom L3 5PD
L3 5PD
Bestilling: 1 rom, 7 netter
Innsjekking: July 31, 2017 (after 02:00 PM)
Utsjekking: August 7, 2017 (before 12:00 PM)
Booking-ID: 203112395
Hovedgjest: Erik Ribsskog
Din booking er allerede betalt
Single Room NOK 2,452.27
Inkludert i prisen: Skatt 20%
Endelig belastning av kortet: NOK 2,452.27
Best price guaranteed Agoda prisgaranti
Bookingopplysninger
Bookingopplysninger
Kapasitet: 1 voksen
Frokost: Inkludert
Kampanje: Tidsbegrenset tilbud. Pris inkluderer 10% rabatt!
Forespørsler
Innfrielse av forespørsler avhenger av tilgjengelighet ved ankomst.
Avbestilling- og endringsregler
Denne reservasjonen kan ikke refunderes og kan ikke endres eller modifiseres. Hvis du ikke ankommer hotellet ditt, vil dette behandles som manglende oppmøte, og ingen refusjon vil bli gitt (hotellregel).’.
man. 5. feb. 2024 kl. 09:59 skrev <customer.complaints@ee.co.uk>:
Good Morning, I hope you are well and thanks for contacting EE.
Regarding your recent email to us, we would like to look into this further and provide you with a response to your recent complaint that was received by EE, in relation to an account you have/had with us.
Would it be possible to provide some account details in order for us to do so?
Ideally we would like the account number or the mobile number you were connected to whilst you had the contract with EE.
If you do not have these details, if you could please supply your name and address details so that we can investigate your complaint further.
Kind Regards,
Billy Todd
Executive Complaints
Tel- 08009563067*
*Calls to this number are free of charge from all UK consumer mobile or landline phones in the UK. If you are calling from a different phone, you should check with your provider whether there will be a charge for calling 0800 numbers. Our standard opening hours are 8am to 8pm Monday to Friday, Saturdays 10am to 6pm and Sundays 10am to 4pm*
This email contains information from BT that might be privileged or confidential. And it’s only meant for the person above. If that’s not you, we’re sorry – we must have sent it to you by mistake. Please email us to let us know, and don’t copy or forward it to anyone else. Thanks. We monitor our email systems and may record all our emails. British Telecommunications plc R/O : One Braham Street, London E1 8EE Registered in England: No 1800000
Erik Ribsskog <eribsskog@gmail.com>
RE: Complaint/Fwd: Manage your accounts (Thread:4945716)
Erik Ribsskog <eribsskog@gmail.com> 8. februar 2024 kl. 20:59
Til: Customer Services <Customer_Services2@lowellgroup.co.uk>
Kopi: customer.complaints@ee.co.uk, “complaint.info” <complaint.info@financial-ombudsman.org.uk>, enquiry@commsombudsman.org, customerwellness@three.co.uk, Customer Services <Customer_Services2@lowellgroup.co.uk>, complaintsresolution@lowellgroup.co.uk, Lowell Norge AS <svc.no.nova@lowell.com>, bank.no@lowell.com, bank.no@lowell.mypurecloud.ie, kundeservice@mail.efi.no, boligbistand@baerum.kommune.no, Lowell Norge AS <strom.no@lowell.com>, NorgesEnergi <kundeservice@norgesenergi.no>, Lowell Norge – kundesenter <kundesenter.no@lowell.com>, kundeservice@hafslundstrom.no, Bærum Kommune <post@baerum.kommune.no>, LOS Kundesenter <kundesenter@los.no>, Sfovpost <sfovpost@statsforvalteren.no>, “post@sivilombudsmannen.no” <post@sivilombudsmannen.no>, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, LbF Leieboerforeningen <lbf@lbf.no>, post <post@finkn.no>, Akademikerforbundet <post@akademikerforbundet.no>, kom@nve.no, rme@nve.no, trl@nve.no, morten.schau@elvia.no, Abuse <abuse@telia.com>, “inger.lise.blyverket” <inger.lise.blyverket@forbrukerradet.no>, Phso Enquiries <phso.enquiries@ombudsman.org.uk>, Info <info@tpas.org.uk>, Postmottak ASD <postmottak@asd.dep.no>, Runcorn Office <runcornoffice@taroe.org>, Postkasse <postkasse@datatilsynet.no>, Lisa Eian <eian@eianadvokat.no>, strom.no@lowell.mypurecloud.ie, post@arbeidstilsynet.no, corporationsecretary@ofcom.org.uk, post <post@finanstilsynet.no>, Post <post@brukerklagenemnda.no>, NKOM <firmapost@nkom.no>, Post <post@forbrukerradet.no>, newsroom@ee.co.uk, enquiries@policeconduct.gov.uk
Hi,
I’m corresponding with EE about this complaint now.
I remember what my mother said about subscriptions in the seventies.
And I think she went to mercantile-school.
(At least I found a newspaper-add, when I did geneaology, where it said that she was going to go to ‘handelsskole’ (‘trade-school’).
But it could be that she in stead went to Surrey to be an au-pair (because my father and his brother told me about this, around 1979.
My mother later took a typewriting-course (around 1980) I remember (when she lived at Steneth Terrasse, in Solbergelva).
And I guess she should have learned that on the commercial/trade-school.
So it could be that the subscription-thing was something her father Johannes (who was a counselor, in Hadsel municipality (and a teacher at a commercial school there) had told her).
You also ignore the fact that the sim-card stopped working.
And due to that EE had been recently bought by BT (when I got this monthly-plan in 2017) then I was a bit freaked out, by the shop, since I couldn’t find any of the old ‘stuff’ there (the pay as you go-internet-dongles from 2013).
So I was a bit freaked out by that shop, I remember.
And they also asked me a lot of funny questions.
It was a bit awkward experience, shopping there.
So when the router/sim-card stopped working, I didn’t go back.
(I wasn’t aware of that EE had gotten new owners, while I lived in Norway.
It was something fishy there, I thought.
So I didn’t go back to complain.
But that was also due to that I had bought a better (a newer generation router) from Three.
And the Three-router didn’t have a problem with the charging.
So it was like an internet-dongle, really.
So I was quite happy with the Three-router.
(Even if it was pay as you go.
So I had to top up, each week, at Tesco, etc.
To not run out of data).
Erik Ribsskog
tir. 6. feb. 2024 kl. 10:20 skrev Customer Services <Customer_Services2@lowellgroup.co.uk>:
Good morning,
Thank you for your email.
Responding to you query
I understand that you believe you do not owe this as you stopped paying your account and this is how it worked in the 70’s.
Please be advised that it is in the contract and terms and conditions of this account that when cancelling the account, you must give a 30-days’ notice and pay for that final month. As this was not done you have been deemed as liable for the outstanding balance of £38.71.
Please confirm how you wish to proceed.
Next Steps
Contact will continue until you get back in touch with us.
Kind regards,
Alex
Lowell Financial, part of Lowell
T: 0333 556 5733
Email: post@lowellgroup.co.uk
Opening Times: Monday – Friday 08:00 to 20:00, Saturday 08:00 to 14:00
Website: www.lowell.co.uk
From: Erik Ribsskog <eribsskog@gmail.com>
Sent: Friday, February 2, 2024 2:48 PM
To: Customer Services <Customer_Services2@lowellgroup.co.uk>
Cc: complaintsresolution@lowellgroup.co.uk; Lowell Norge AS <svc.no.nova@lowell.com>; bank.no@lowell.com; bank.no@lowell.mypurecloud.ie; kundeservice@mail.efi.no; boligbistand@baerum.kommune.no; Lowell Norge AS <strom.no@lowell.com>; NorgesEnergi <kundeservice@norgesenergi.no>; Lowell Norge – kundesenter <kundesenter.no@lowell.com>; kundeservice@hafslundstrom.no; Bærum Kommune <post@baerum.kommune.no>; LOS Kundesenter <kundesenter@los.no>; Sfovpost <sfovpost@statsforvalteren.no>; post@sivilombudsmannen.no; amnestyis <amnestyis@amnesty.org>; HRW UK <hrwuk@hrw.org>; LbF Leieboerforeningen <lbf@lbf.no>; post <post@finkn.no>; Akademikerforbundet <post@akademikerforbundet.no>; kom@nve.no; rme@nve.no; trl@nve.no; morten.schau@elvia.no; Abuse <abuse@telia.com>; inger.lise.blyverket <inger.lise.blyverket@forbrukerradet.no>; Phso Enquiries <phso.enquiries@ombudsman.org.uk>; Info <info@tpas.org.uk>; Postmottak ASD <postmottak@asd.dep.no>; Runcorn Office <runcornoffice@taroe.org>; Postkasse <postkasse@datatilsynet.no>; Lisa Eian <eian@eianadvokat.no>; strom.no@lowell.mypurecloud.ie; post@arbeidstilsynet.no; corporationsecretary@ofcom.org.uk; post <post@finanstilsynet.no>; Post <post@brukerklagenemnda.no>; NKOM <firmapost@nkom.no>; Post <post@forbrukerradet.no>; newsroom@ee.co.uk; enquiries@policeconduct.gov.uk
Subject: [AD]Re: [AD]Re: Complaint/Fwd: Manage your accounts (Thread:4945716)
Hi,
my mother used to subscribe to the newspaper Nybrott, in Norway, around 1978.
And then we got an invoice in the post.
And my mother showed me the invoce (for some reason, because this was really not my business, I was only around eight years old).
And she said that she/we would just not pay the bill.
(Because she wanted to stop the subscription).
And they I asked her, and she said, that the newspaper-deliveries would then continue, for some days/weeks.
But still, we wouldn’t need to pay, for these extra newspapers.
So that’s how people did it in the 70’s.
So it it was ok to do it like that then, then it should be ok these days as well, I think.
It’s not right if consumer-rights are beign squized, I think.
So this I have to complain.
Like I wrote in the last email, EE also used an old-fashiened USB-wire, so that the router charged to slow (and one could sometimes not use the internet for hours, and I have one of Norways biggest blogs, so I want to have access to the internet 24/7 (and not 12/7)).
And also EE stopped the sim-card from working, around the time I bought the Three pay-as-you-go router/sim-card.
But like I’ve mentioned, I have a big blog, so I wanted to be a bit sorted, when it came to internet/sim-cards/routers.
So even if I also bought a pay as you go-router from Three, that didn’t mean that I automaticaly wanted to shut down the EE-subscripton.
I could perhaps have put the EE sim-card in the Three-router.
Or I could have started climbing the ‘internet-subscripton-ladder’ with Three.
I also send a copy of this email to Ofcom, as a complaint.
And also it was a bit odd (I remember thinking) that data/GB was more expensive (in the UK) if the product was named: ‘Wireless broadband’, than if the GB/data where part of a mobile-sim-card-plan.
I haven’t lived in the UK since 2017.
So I can’t say how this is now.
(The police in the UK harass me all the time (some internet-trolls make them swat me).
So it’s not possible for me to live in the UK.
It seems).
Erik Ribsskog
PS.
I don’t think it’s right that I should need to explain this again and again.
I want a reply (a second opinion) from a superior, about this.
fre. 2. feb. 2024 kl. 15:01 skrev Customer Services <Customer_Services2@lowellgroup.co.uk>:
Good afternoon,
Thank you for your email.
Responding to you query
I understand that you did not contact EE to cancel your plan and instead just stopped paying your direct debit.
Please be advised that EE have 30-day cancelation notice in which you must continue to pay for that month. As this was not done would still be seen as liable for the outstanding balance on the account.
Please confirm how you wish to proceed.
Next Steps
Contact will continue until you get back in touch with us.
I have sent you a link for you to register online valid for 24 hours – if you don’t receive it please check your spam/junk inbox
When you are ready to set up an affordable payment plan, you can visit our website at https://lowell.co.uk and login to manage your account online. If you have any difficulty online, we have agents available on Live Chat who will be available to help. Alternatively call us on 0333 556 5733 Mon-Fri 8am-8pm & Sat 8am-2pm.
Kind regards,
Alex
Lowell Financial, part of Lowell
T: 0333 556 5733
Email: post@lowellgroup.co.uk
Opening Times: Monday – Friday 08:00 to 20:00, Saturday 08:00 to 14:00
Website: www.lowell.co.uk
From: Erik Ribsskog <eribsskog@gmail.com>
Sent: Wednesday, January 31, 2024 1:27 PM
To: Customer Services <Customer_Services2@lowellgroup.co.uk>
Cc: complaintsresolution@lowellgroup.co.uk; Lowell Norge AS <svc.no.nova@lowell.com>; bank.no@lowell.com; bank.no@lowell.mypurecloud.ie; kundeservice@mail.efi.no; boligbistand@baerum.kommune.no; Lowell Norge AS <strom.no@lowell.com>; NorgesEnergi <kundeservice@norgesenergi.no>; Lowell Norge – kundesenter <kundesenter.no@lowell.com>; kundeservice@hafslundstrom.no; Bærum Kommune <post@baerum.kommune.no>; LOS Kundesenter <kundesenter@los.no>; Sfovpost <sfovpost@statsforvalteren.no>; post@sivilombudsmannen.no; amnestyis <amnestyis@amnesty.org>; HRW UK <hrwuk@hrw.org>; LbF Leieboerforeningen <lbf@lbf.no>; post <post@finkn.no>; Akademikerforbundet <post@akademikerforbundet.no>; kom@nve.no; rme@nve.no; trl@nve.no; morten.schau@elvia.no; Abuse <abuse@telia.com>; inger.lise.blyverket <inger.lise.blyverket@forbrukerradet.no>; Phso Enquiries <phso.enquiries@ombudsman.org.uk>; Info <info@tpas.org.uk>; Postmottak ASD <postmottak@asd.dep.no>; Runcorn Office <runcornoffice@taroe.org>; Postkasse <postkasse@datatilsynet.no>; Lisa Eian <eian@eianadvokat.no>; strom.no@lowell.mypurecloud.ie; post@arbeidstilsynet.no; corporationsecretary@ofcom.org.uk; post <post@finanstilsynet.no>; Post <post@brukerklagenemnda.no>; NKOM <firmapost@nkom.no>; Post <post@forbrukerradet.no>
Subject: [AD]Re: Complaint/Fwd: Manage your accounts (Thread:4945716)
Hi,
my mother (who had gone to mercantile school, like myself) told me in the seventies, that if you wanted to stop a subscribtion, then you just don’t pay the bill.
So I did it like in the 70’s.
Erik Ribsskog
PS.
Also, I think it would have embarrasing to go back to EE.
I really went there to get a pay-as-you-go internet-dongle (like they used to sell) but ended up with a monhtly-plan.
And this was right after I had emigrated from Norway.
So this was while I was still living at Lord Nelson Hotel in Liverpool City Center (like I remember it).
(Before I got the flat in Tuebrook).
ons. 31. jan. 2024 kl. 10:31 skrev Customer Services <Customer_Services2@lowellgroup.co.uk>:
Good morning,
Thank you for your email.
Responding to you query
I understand that you believe EE owes you money and not the other way around.
In your email you have stated that you were having issues with your router and the sim stopped work, can you confirm if you ever contacted EE to advise of this and if so what steps were taken to repair this.
I will await your response.
Next Steps
Contact will continue until you get back in touch with us.
Kind regards,
Alex
Lowell Financial, part of Lowell
T: 0333 556 5733
Email: post@lowellgroup.co.uk
Opening Times: Monday – Friday 08:00 to 20:00, Saturday 08:00 to 14:00
Website: www.lowell.co.uk
From: Erik Ribsskog <eribsskog@gmail.com>
Sent: Sunday, January 28, 2024 8:56 PM
To: complaintsresolution@lowellgroup.co.uk
Cc: Lowell Norge AS <svc.no.nova@lowell.com>; bank.no@lowell.com; bank.no@lowell.mypurecloud.ie; kundeservice@mail.efi.no; boligbistand@baerum.kommune.no; Lowell Norge AS <strom.no@lowell.com>; NorgesEnergi <kundeservice@norgesenergi.no>; Lowell Norge – kundesenter <kundesenter.no@lowell.com>; kundeservice@hafslundstrom.no; Bærum Kommune <post@baerum.kommune.no>; LOS Kundesenter <kundesenter@los.no>; Sfovpost <sfovpost@statsforvalteren.no>; post@sivilombudsmannen.no; amnestyis <amnestyis@amnesty.org>; HRW UK <hrwuk@hrw.org>; LbF Leieboerforeningen <lbf@lbf.no>; post <post@finkn.no>; Akademikerforbundet <post@akademikerforbundet.no>; kom@nve.no; rme@nve.no; trl@nve.no; morten.schau@elvia.no; Abuse <abuse@telia.com>; inger.lise.blyverket <inger.lise.blyverket@forbrukerradet.no>; Tr <tr@forbrukertilsynet.no>; Phso Enquiries <phso.enquiries@ombudsman.org.uk>; Info <info@tpas.org.uk>; Postmottak ASD <postmottak@asd.dep.no>; Runcorn Office <runcornoffice@taroe.org>; Postkasse <postkasse@datatilsynet.no>; Lisa Eian <eian@eianadvokat.no>; strom.no@lowell.mypurecloud.ie; post@arbeidstilsynet.no; corporationsecretary@ofcom.org.uk
Subject: Complaint/Fwd: Manage your accounts (Thread:4945716)
Hi,
the way I remember it, EE owes me money (and not the other way around).
I got a monthly wireless broadband-plan, from EE (in Liverpool City Center) in the summer of 2017.
And after a few weeks, the sim-card stopped working.
And that wasn’t the only problem.
I really wanted a USB-dongle (like T-Mobile/EE sold, around 2011).
But they’d stopped selling these.
And instead I had to buy a router.
But the problem was that the router didn’t charge that well.
So sometimes it ran out of power.
And then I couldn’t use the internet, for a number of X hours.
And that’s not really an alternative to ADSL/regular broadband then, I think.
So I got a pay-as-you-go sim-card/router, from Three.
(Since I’m a Norwegian citizen, then I’m not in the electoral-register.
So it’s not easy getting monthly-plans in the UK (for Norwegian citizens).
Even before Brexit this was a problem).
So I just started buying pay-as-you-go-data/gigabytes at Tesco, etc.
For the Three-router.
And I got myself a flat in Tuebrook, in the autumn of 2017.
And the flat was unfurnished.
And I hadn’t brought any furniture etc. with me from Norway.
So I had a lot of other stuff to buy (for the flat).
So I just continued using the Three-router/sim-card/wireless broadband.
And when the EE sim-card stopped working, then I must have stopped the direct debit, by using eighter my RBS internet-bank og Barclays internet-bank.
But this was EE’s own foult, since their stuff didn’t work.
They made the sim-card stop working (the way I remember it).
And their router wasn’t good enough to do with charging (of the built-in battery).
So it was basically rubbish, I’d say.
(And it was also in a funny yellow colour.
So it looked like EE had used a lot of effort into this product.
But it didn’t work properly.
And also they shut down my sim-card, after a few weeks, even if I had gotten money from a property-sale in Norway, some weeks earlier, so it was plenty of money, on both my British bank-accounts)
So this I have to complain about.
Erik Ribsskog
———- Forwarded message ———
Fra: Lowell <noreply@lowellgroup.co.uk>
Date: man. 13. mars 2023 kl. 17:44
Subject: Manage your accounts
To: <eribsskog@gmail.com>
Lowell
Mr Erik Ribsskog
YOUR OUTSTANDING ACCOUNTS
ORIGINAL COMPANY NAME
LOWELL REF
BALANCE
EE Limited
314802737
£38.71
£
£
£
£
£
CKWM3DEF
13/03/2023
Dear Mr Ribsskog
It’s never been easier to manage your account(s)
It only takes a couple of minutes to register to manage your account(s) online.
Visit www.lowell.co.uk today and let us know how much you’ll pay and how often, with an interest-free payment plan. At www.lowell.co.uk you can check your budget, set up a payment plan and keep track of your progress.
It’s never been easier to manage your account(s) online, so take your first step towards a debt-free future today.
www.lowell.co.uk
0333 556 5700
PO Box 13079,
HARLOW, CM20 9TE
Yours sincerely
Robert Taylor
UK Director of Customer Engagement
You may have other accounts that are not included on this email. To review all of your accounts, please call us, or visit www.lowell.co.uk.
Ceri, Port Talbot
…Helpful, understanding, encouraging and approachable…Went out of their way to help in the best way that suited me and my situation.
Samantha, Paignton
..Always reassuring, helpful, not pushy or judgemental, I really feel like it’s me that’s important and not my debt.
Calls may be recorded for training and monitoring purposes. Lowell Financial Ltd. is a company registered in England and Wales under Company Reg No: 4558936. Authorised and regulated by the Financial Conduct Authority in respect of consumer credit regulated accounts. Registered Office: Ellington House, 9 Savannah Way, Leeds, LS10 1AB
INTRODUCING LOWELL
Lowell is a group of leading companies in the debt purchasing business. We are Lowell Financial Ltd (LFL) and we will be supporting you by providing you with enough time and the right options to deal with your debt(s) based on your circumstances. You can manage your account(s) without even picking up the phone by visiting our website at www.lowell.co.uk. You’ll just need your Lowell Reference number(s). If you want to have a chat about your account(s), you can call us on 0333 556 5700.Calls from a landline will be charged at a local rate; mobile charges may vary.
TO MAKE A PAYMENT OR TO SET UP A PAYMENT PLAN
If you already know how much you can afford to pay, you can use our automated 24 hour 7 day a week service to pay by debit card.
Call us on 0333 556 5700.
Please have your Lowell reference
number(s) and your debit card to hand.
If you bank online, you can pay directly to us.
Our bank account number: 39543749
Our sort code: 60-00-01
You’ll also need your Lowell reference number(s).
If you set up payments this way, please let us know when to expect them so we can set up your repayment plan for you.
Set up an affordable Direct Debit by calling us on 0333 556 5700 or by visiting our secure website www.lowell.co.uk. (you’ll just need your reference number(s) and bank details).
To see the full Direct Debit Guarantee, visit www.lowell.co.uk/direct-debit-guarantee
CONTINUOUS PAYMENT AUTHORITY
If you have chosen to make regular card payments to us these will be made under a Continuous Payment Authority (CPA). A CPA authorises us to withdraw the agreed amount from your specified account on an agreed frequency. CPAs can be set up weekly, fortnightly, four weekly or monthly.
Payments taken from your card will appear on your bank account or card statement as ‘Lowell Portfolio I’. If we are unable to collect your payment, we will contact you to understand the reason why.
If you are paying on a four weekly or monthly arrangement, we will make one further attempt to take the full missed payment amount 14 days later.
We will not apply any fees and charges to your account as a result of a failed payment attempt.
You are able to cancel the CPA by contacting us or your payment service provider at any time up to close of business on the day before payment is due to be taken.
HOW WE USE YOUR DATA
Our privacy notice can be found at www.lowell.co.uk/our-privacy-promise. This explains what personal data we collect about you and how we use it; it also sets out your rights and how to exercise them. To listen to our notice, please call 0800 021 2075 or if you would like a copy, please contact us.
FREE IMPARTIAL DEBT ADVICE
UPDATING YOUR CREDIT FILE
If you are worried about your debts, you can get free and confidential advice from a number of independent organisations including:
StepChange Debt Charity
0800 138 1111 or www.stepchange.org
National Debtline
0808 808 4000 or www.nationaldebtline.org
If your account(s) are being reported to the credit reference agencies, we will update them with details of your payments. If you pay an account in full, any default will show as ‘satisfied’. If we agree to accept a discounted settlement, any default will show as ‘partially satisfied’, when paid. Updating your credit file to show you are making payments or have settled your account could help to improve your credit rating and get your finances back on track.
MAKING A COMPLAINT
At Lowell, we are committed to dealing with all customers in a fair, reasonable and respectful manner. We do welcome any feedback on our communications with customers.
We have a documented Complaints Policy – a copy of which is available upon request. If you do wish to make a complaint, please contact our Customer Relations Team by phone, letter or email.
Freephone: 0800 542 0058 (we’re open: Mon-Fri: 8am-6pm)
Write to us, setting out full details, at Customer Relations, PO Box 13079, HARLOW, CM20 9TE
Alternatively email: complaintsresolution@lowellgroup.co.uk
Erik Ribsskog eribsskog@gmail.com
RE: Complaint/Fwd: Manage your accounts (Thread:4945716)
Erik Ribsskog eribsskog@gmail.com 2. februar 2024 kl. 15:48
Til: Customer Services Customer_Services2@lowellgroup.co.uk
Kopi: Customer Services Customer_Services2@lowellgroup.co.uk, complaintsresolution@lowellgroup.co.uk, Lowell Norge AS svc.no.nova@lowell.com, bank.no@lowell.com, bank.no@lowell.mypurecloud.ie, kundeservice@mail.efi.no, boligbistand@baerum.kommune.no, Lowell Norge AS strom.no@lowell.com, NorgesEnergi kundeservice@norgesenergi.no, Lowell Norge – kundesenter kundesenter.no@lowell.com, kundeservice@hafslundstrom.no, Bærum Kommune post@baerum.kommune.no, LOS Kundesenter kundesenter@los.no, Sfovpost sfovpost@statsforvalteren.no, “post@sivilombudsmannen.no” post@sivilombudsmannen.no, amnestyis amnestyis@amnesty.org, HRW UK hrwuk@hrw.org, LbF Leieboerforeningen lbf@lbf.no, post post@finkn.no, Akademikerforbundet post@akademikerforbundet.no, kom@nve.no, rme@nve.no, trl@nve.no, morten.schau@elvia.no, Abuse abuse@telia.com, “inger.lise.blyverket” inger.lise.blyverket@forbrukerradet.no, Phso Enquiries phso.enquiries@ombudsman.org.uk, Info info@tpas.org.uk, Postmottak ASD postmottak@asd.dep.no, Runcorn Office runcornoffice@taroe.org, Postkasse postkasse@datatilsynet.no, Lisa Eian eian@eianadvokat.no, strom.no@lowell.mypurecloud.ie, post@arbeidstilsynet.no, corporationsecretary@ofcom.org.uk, post post@finanstilsynet.no, Post post@brukerklagenemnda.no, NKOM firmapost@nkom.no, Post post@forbrukerradet.no, newsroom@ee.co.uk, enquiries@policeconduct.gov.uk
Hi,
my mother used to subscribe to the newspaper Nybrott, in Norway, around 1978.
And then we got an invoice in the post.
And my mother showed me the invoce (for some reason, because this was really not my business, I was only around eight years old).
And she said that she/we would just not pay the bill.
(Because she wanted to stop the subscription).
And they I asked her, and she said, that the newspaper-deliveries would then continue, for some days/weeks.
But still, we wouldn’t need to pay, for these extra newspapers.
So that’s how people did it in the 70’s.
So it it was ok to do it like that then, then it should be ok these days as well, I think.
It’s not right if consumer-rights are beign squized, I think.
So this I have to complain.
Like I wrote in the last email, EE also used an old-fashiened USB-wire, so that the router charged to slow (and one could sometimes not use the internet for hours, and I have one of Norways biggest blogs, so I want to have access to the internet 24/7 (and not 12/7)).
And also EE stopped the sim-card from working, around the time I bought the Three pay-as-you-go router/sim-card.
But like I’ve mentioned, I have a big blog, so I wanted to be a bit sorted, when it came to internet/sim-cards/routers.
So even if I also bought a pay as you go-router from Three, that didn’t mean that I automaticaly wanted to shut down the EE-subscripton.
I could perhaps have put the EE sim-card in the Three-router.
Or I could have started climbing the ‘internet-subscripton-ladder’ with Three.
I also send a copy of this email to Ofcom, as a complaint.
And also it was a bit odd (I remember thinking) that data/GB was more expensive (in the UK) if the product was named: ‘Wireless broadband’, than if the GB/data where part of a mobile-sim-card-plan.
I haven’t lived in the UK since 2017.
So I can’t say how this is now.
(The police in the UK harass me all the time (some internet-trolls make them swat me).
So it’s not possible for me to live in the UK.
It seems).
Erik Ribsskog
PS.
I don’t think it’s right that I should need to explain this again and again.
I want a reply (a second opinion) from a superior, about this.
fre. 2. feb. 2024 kl. 15:01 skrev Customer Services Customer_Services2@lowellgroup.co.uk:
Good afternoon,
Thank you for your email.
Responding to you query
I understand that you did not contact EE to cancel your plan and instead just stopped paying your direct debit.
Please be advised that EE have 30-day cancelation notice in which you must continue to pay for that month. As this was not done would still be seen as liable for the outstanding balance on the account.
Please confirm how you wish to proceed.
Next Steps
Contact will continue until you get back in touch with us.
I have sent you a link for you to register online valid for 24 hours – if you don’t receive it please check your spam/junk inbox
When you are ready to set up an affordable payment plan, you can visit our website at https://lowell.co.uk and login to manage your account online. If you have any difficulty online, we have agents available on Live Chat who will be available to help. Alternatively call us on 0333 556 5733 Mon-Fri 8am-8pm & Sat 8am-2pm.
Kind regards,
Alex
Lowell Financial, part of Lowell
T: 0333 556 5733
Email: post@lowellgroup.co.uk
Opening Times: Monday – Friday 08:00 to 20:00, Saturday 08:00 to 14:00
Website: www.lowell.co.uk
From: Erik Ribsskog eribsskog@gmail.com
Sent: Wednesday, January 31, 2024 1:27 PM
To: Customer Services Customer_Services2@lowellgroup.co.uk
Cc: complaintsresolution@lowellgroup.co.uk; Lowell Norge AS svc.no.nova@lowell.com; bank.no@lowell.com; bank.no@lowell.mypurecloud.ie; kundeservice@mail.efi.no; boligbistand@baerum.kommune.no; Lowell Norge AS strom.no@lowell.com; NorgesEnergi kundeservice@norgesenergi.no; Lowell Norge – kundesenter kundesenter.no@lowell.com; kundeservice@hafslundstrom.no; Bærum Kommune post@baerum.kommune.no; LOS Kundesenter kundesenter@los.no; Sfovpost sfovpost@statsforvalteren.no; post@sivilombudsmannen.no; amnestyis amnestyis@amnesty.org; HRW UK hrwuk@hrw.org; LbF Leieboerforeningen lbf@lbf.no; post post@finkn.no; Akademikerforbundet post@akademikerforbundet.no; kom@nve.no; rme@nve.no; trl@nve.no; morten.schau@elvia.no; Abuse abuse@telia.com; inger.lise.blyverket inger.lise.blyverket@forbrukerradet.no; Phso Enquiries phso.enquiries@ombudsman.org.uk; Info info@tpas.org.uk; Postmottak ASD postmottak@asd.dep.no; Runcorn Office runcornoffice@taroe.org; Postkasse postkasse@datatilsynet.no; Lisa Eian eian@eianadvokat.no; strom.no@lowell.mypurecloud.ie; post@arbeidstilsynet.no; corporationsecretary@ofcom.org.uk; post post@finanstilsynet.no; Post post@brukerklagenemnda.no; NKOM firmapost@nkom.no; Post post@forbrukerradet.no
Subject: [AD]Re: Complaint/Fwd: Manage your accounts (Thread:4945716)
Hi,
my mother (who had gone to mercantile school, like myself) told me in the seventies, that if you wanted to stop a subscribtion, then you just don’t pay the bill.
So I did it like in the 70’s.
Erik Ribsskog
PS.
Also, I think it would have embarrasing to go back to EE.
I really went there to get a pay-as-you-go internet-dongle (like they used to sell) but ended up with a monhtly-plan.
And this was right after I had emigrated from Norway.
So this was while I was still living at Lord Nelson Hotel in Liverpool City Center (like I remember it).
(Before I got the flat in Tuebrook).
ons. 31. jan. 2024 kl. 10:31 skrev Customer Services Customer_Services2@lowellgroup.co.uk:
Good morning,
Thank you for your email.
Responding to you query
I understand that you believe EE owes you money and not the other way around.
In your email you have stated that you were having issues with your router and the sim stopped work, can you confirm if you ever contacted EE to advise of this and if so what steps were taken to repair this.
I will await your response.
Next Steps
Contact will continue until you get back in touch with us.
Kind regards,
Alex
Lowell Financial, part of Lowell
T: 0333 556 5733
Email: post@lowellgroup.co.uk
Opening Times: Monday – Friday 08:00 to 20:00, Saturday 08:00 to 14:00
Website: www.lowell.co.uk
From: Erik Ribsskog eribsskog@gmail.com
Sent: Sunday, January 28, 2024 8:56 PM
To: complaintsresolution@lowellgroup.co.uk
Cc: Lowell Norge AS svc.no.nova@lowell.com; bank.no@lowell.com; bank.no@lowell.mypurecloud.ie; kundeservice@mail.efi.no; boligbistand@baerum.kommune.no; Lowell Norge AS strom.no@lowell.com; NorgesEnergi kundeservice@norgesenergi.no; Lowell Norge – kundesenter kundesenter.no@lowell.com; kundeservice@hafslundstrom.no; Bærum Kommune post@baerum.kommune.no; LOS Kundesenter kundesenter@los.no; Sfovpost sfovpost@statsforvalteren.no; post@sivilombudsmannen.no; amnestyis amnestyis@amnesty.org; HRW UK hrwuk@hrw.org; LbF Leieboerforeningen lbf@lbf.no; post post@finkn.no; Akademikerforbundet post@akademikerforbundet.no; kom@nve.no; rme@nve.no; trl@nve.no; morten.schau@elvia.no; Abuse abuse@telia.com; inger.lise.blyverket inger.lise.blyverket@forbrukerradet.no; Tr tr@forbrukertilsynet.no; Phso Enquiries phso.enquiries@ombudsman.org.uk; Info info@tpas.org.uk; Postmottak ASD postmottak@asd.dep.no; Runcorn Office runcornoffice@taroe.org; Postkasse postkasse@datatilsynet.no; Lisa Eian eian@eianadvokat.no; strom.no@lowell.mypurecloud.ie; post@arbeidstilsynet.no; corporationsecretary@ofcom.org.uk
Subject: Complaint/Fwd: Manage your accounts (Thread:4945716)
Hi,
the way I remember it, EE owes me money (and not the other way around).
I got a monthly wireless broadband-plan, from EE (in Liverpool City Center) in the summer of 2017.
And after a few weeks, the sim-card stopped working.
And that wasn’t the only problem.
I really wanted a USB-dongle (like T-Mobile/EE sold, around 2011).
But they’d stopped selling these.
And instead I had to buy a router.
But the problem was that the router didn’t charge that well.
So sometimes it ran out of power.
And then I couldn’t use the internet, for a number of X hours.
And that’s not really an alternative to ADSL/regular broadband then, I think.
So I got a pay-as-you-go sim-card/router, from Three.
(Since I’m a Norwegian citizen, then I’m not in the electoral-register.
So it’s not easy getting monthly-plans in the UK (for Norwegian citizens).
Even before Brexit this was a problem).
So I just started buying pay-as-you-go-data/gigabytes at Tesco, etc.
For the Three-router.
And I got myself a flat in Tuebrook, in the autumn of 2017.
And the flat was unfurnished.
And I hadn’t brought any furniture etc. with me from Norway.
So I had a lot of other stuff to buy (for the flat).
So I just continued using the Three-router/sim-card/wireless broadband.
And when the EE sim-card stopped working, then I must have stopped the direct debit, by using eighter my RBS internet-bank og Barclays internet-bank.
But this was EE’s own foult, since their stuff didn’t work.
They made the sim-card stop working (the way I remember it).
And their router wasn’t good enough to do with charging (of the built-in battery).
So it was basically rubbish, I’d say.
(And it was also in a funny yellow colour.
So it looked like EE had used a lot of effort into this product.
But it didn’t work properly.
And also they shut down my sim-card, after a few weeks, even if I had gotten money from a property-sale in Norway, some weeks earlier, so it was plenty of money, on both my British bank-accounts)
So this I have to complain about.
Erik Ribsskog
———- Forwarded message ———
Fra: Lowell noreply@lowellgroup.co.uk
Date: man. 13. mars 2023 kl. 17:44
Subject: Manage your accounts
To: eribsskog@gmail.com
Lowell
Mr Erik Ribsskog
YOUR OUTSTANDING ACCOUNTS
ORIGINAL COMPANY NAME
LOWELL REF
BALANCE
EE Limited
314802737
£38.71
£
£
£
£
£
CKWM3DEF
13/03/2023
Dear Mr Ribsskog
It’s never been easier to manage your account(s)
It only takes a couple of minutes to register to manage your account(s) online.
Visit www.lowell.co.uk today and let us know how much you’ll pay and how often, with an interest-free payment plan. At www.lowell.co.uk you can check your budget, set up a payment plan and keep track of your progress.
It’s never been easier to manage your account(s) online, so take your first step towards a debt-free future today.
www.lowell.co.uk
0333 556 5700
PO Box 13079,
HARLOW, CM20 9TE
Yours sincerely
Robert Taylor
UK Director of Customer Engagement
You may have other accounts that are not included on this email. To review all of your accounts, please call us, or visit www.lowell.co.uk.
Ceri, Port Talbot
…Helpful, understanding, encouraging and approachable…Went out of their way to help in the best way that suited me and my situation.
Samantha, Paignton
..Always reassuring, helpful, not pushy or judgemental, I really feel like it’s me that’s important and not my debt.
Calls may be recorded for training and monitoring purposes. Lowell Financial Ltd. is a company registered in England and Wales under Company Reg No: 4558936. Authorised and regulated by the Financial Conduct Authority in respect of consumer credit regulated accounts. Registered Office: Ellington House, 9 Savannah Way, Leeds, LS10 1AB
INTRODUCING LOWELL
Lowell is a group of leading companies in the debt purchasing business. We are Lowell Financial Ltd (LFL) and we will be supporting you by providing you with enough time and the right options to deal with your debt(s) based on your circumstances. You can manage your account(s) without even picking up the phone by visiting our website at www.lowell.co.uk. You’ll just need your Lowell Reference number(s). If you want to have a chat about your account(s), you can call us on 0333 556 5700.Calls from a landline will be charged at a local rate; mobile charges may vary.
TO MAKE A PAYMENT OR TO SET UP A PAYMENT PLAN
If you already know how much you can afford to pay, you can use our automated 24 hour 7 day a week service to pay by debit card.
Call us on 0333 556 5700.
Please have your Lowell reference
number(s) and your debit card to hand.
If you bank online, you can pay directly to us.
Our bank account number: 39543749
Our sort code: 60-00-01
You’ll also need your Lowell reference number(s).
If you set up payments this way, please let us know when to expect them so we can set up your repayment plan for you.
Set up an affordable Direct Debit by calling us on 0333 556 5700 or by visiting our secure website www.lowell.co.uk. (you’ll just need your reference number(s) and bank details).
To see the full Direct Debit Guarantee, visit www.lowell.co.uk/direct-debit-guarantee
CONTINUOUS PAYMENT AUTHORITY
If you have chosen to make regular card payments to us these will be made under a Continuous Payment Authority (CPA). A CPA authorises us to withdraw the agreed amount from your specified account on an agreed frequency. CPAs can be set up weekly, fortnightly, four weekly or monthly.
Payments taken from your card will appear on your bank account or card statement as ‘Lowell Portfolio I’. If we are unable to collect your payment, we will contact you to understand the reason why.
If you are paying on a four weekly or monthly arrangement, we will make one further attempt to take the full missed payment amount 14 days later.
We will not apply any fees and charges to your account as a result of a failed payment attempt.
You are able to cancel the CPA by contacting us or your payment service provider at any time up to close of business on the day before payment is due to be taken.
HOW WE USE YOUR DATA
Our privacy notice can be found at www.lowell.co.uk/our-privacy-promise. This explains what personal data we collect about you and how we use it; it also sets out your rights and how to exercise them. To listen to our notice, please call 0800 021 2075 or if you would like a copy, please contact us.
FREE IMPARTIAL DEBT ADVICE
UPDATING YOUR CREDIT FILE
If you are worried about your debts, you can get free and confidential advice from a number of independent organisations including:
StepChange Debt Charity
0800 138 1111 or www.stepchange.org
National Debtline
0808 808 4000 or www.nationaldebtline.org
If your account(s) are being reported to the credit reference agencies, we will update them with details of your payments. If you pay an account in full, any default will show as ‘satisfied’. If we agree to accept a discounted settlement, any default will show as ‘partially satisfied’, when paid. Updating your credit file to show you are making payments or have settled your account could help to improve your credit rating and get your finances back on track.
MAKING A COMPLAINT
At Lowell, we are committed to dealing with all customers in a fair, reasonable and respectful manner. We do welcome any feedback on our communications with customers.
We have a documented Complaints Policy – a copy of which is available upon request. If you do wish to make a complaint, please contact our Customer Relations Team by phone, letter or email.
Freephone: 0800 542 0058 (we’re open: Mon-Fri: 8am-6pm)
Write to us, setting out full details, at Customer Relations, PO Box 13079, HARLOW, CM20 9TE
Alternatively email: complaintsresolution@lowellgroup.co.uk
Erik Ribsskog <eribsskog@gmail.com>
RE: Complaint/Fwd: Manage your accounts (Thread:4945716)
Erik Ribsskog <eribsskog@gmail.com> 31. januar 2024 kl. 14:26
Til: Customer Services <Customer_Services2@lowellgroup.co.uk>
Kopi: complaintsresolution@lowellgroup.co.uk, Lowell Norge AS <svc.no.nova@lowell.com>, bank.no@lowell.com, bank.no@lowell.mypurecloud.ie, kundeservice@mail.efi.no, boligbistand@baerum.kommune.no, Lowell Norge AS <strom.no@lowell.com>, NorgesEnergi <kundeservice@norgesenergi.no>, Lowell Norge – kundesenter <kundesenter.no@lowell.com>, kundeservice@hafslundstrom.no, Bærum Kommune <post@baerum.kommune.no>, LOS Kundesenter <kundesenter@los.no>, Sfovpost <sfovpost@statsforvalteren.no>, “post@sivilombudsmannen.no” <post@sivilombudsmannen.no>, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, LbF Leieboerforeningen <lbf@lbf.no>, post <post@finkn.no>, Akademikerforbundet <post@akademikerforbundet.no>, kom@nve.no, rme@nve.no, trl@nve.no, morten.schau@elvia.no, Abuse <abuse@telia.com>, “inger.lise.blyverket” <inger.lise.blyverket@forbrukerradet.no>, Phso Enquiries <phso.enquiries@ombudsman.org.uk>, Info <info@tpas.org.uk>, Postmottak ASD <postmottak@asd.dep.no>, Runcorn Office <runcornoffice@taroe.org>, Postkasse <postkasse@datatilsynet.no>, Lisa Eian <eian@eianadvokat.no>, strom.no@lowell.mypurecloud.ie, post@arbeidstilsynet.no, corporationsecretary@ofcom.org.uk, post <post@finanstilsynet.no>, Post <post@brukerklagenemnda.no>, NKOM <firmapost@nkom.no>, Post <post@forbrukerradet.no>
Hi,
my mother (who had gone to mercantile school, like myself) told me in the seventies, that if you wanted to stop a subscribtion, then you just don’t pay the bill.
So I did it like in the 70’s.
Erik Ribsskog
PS.
Also, I think it would have embarrasing to go back to EE.
I really went there to get a pay-as-you-go internet-dongle (like they used to sell) but ended up with a monhtly-plan.
And this was right after I had emigrated from Norway.
So this was while I was still living at Lord Nelson Hotel in Liverpool City Center (like I remember it).
(Before I got the flat in Tuebrook).
ons. 31. jan. 2024 kl. 10:31 skrev Customer Services <Customer_Services2@lowellgroup.co.uk>:
Good morning,
Thank you for your email.
Responding to you query
I understand that you believe EE owes you money and not the other way around.
In your email you have stated that you were having issues with your router and the sim stopped work, can you confirm if you ever contacted EE to advise of this and if so what steps were taken to repair this.
I will await your response.
Next Steps
Contact will continue until you get back in touch with us.
Kind regards,
Alex
Lowell Financial, part of Lowell
T: 0333 556 5733
Email: post@lowellgroup.co.uk
Opening Times: Monday – Friday 08:00 to 20:00, Saturday 08:00 to 14:00
Website: www.lowell.co.uk
From: Erik Ribsskog <eribsskog@gmail.com>
Sent: Sunday, January 28, 2024 8:56 PM
To: complaintsresolution@lowellgroup.co.uk
Cc: Lowell Norge AS <svc.no.nova@lowell.com>; bank.no@lowell.com; bank.no@lowell.mypurecloud.ie; kundeservice@mail.efi.no; boligbistand@baerum.kommune.no; Lowell Norge AS <strom.no@lowell.com>; NorgesEnergi <kundeservice@norgesenergi.no>; Lowell Norge – kundesenter <kundesenter.no@lowell.com>; kundeservice@hafslundstrom.no; Bærum Kommune <post@baerum.kommune.no>; LOS Kundesenter <kundesenter@los.no>; Sfovpost <sfovpost@statsforvalteren.no>; post@sivilombudsmannen.no; amnestyis <amnestyis@amnesty.org>; HRW UK <hrwuk@hrw.org>; LbF Leieboerforeningen <lbf@lbf.no>; post <post@finkn.no>; Akademikerforbundet <post@akademikerforbundet.no>; kom@nve.no; rme@nve.no; trl@nve.no; morten.schau@elvia.no; Abuse <abuse@telia.com>; inger.lise.blyverket <inger.lise.blyverket@forbrukerradet.no>; Tr <tr@forbrukertilsynet.no>; Phso Enquiries <phso.enquiries@ombudsman.org.uk>; Info <info@tpas.org.uk>; Postmottak ASD <postmottak@asd.dep.no>; Runcorn Office <runcornoffice@taroe.org>; Postkasse <postkasse@datatilsynet.no>; Lisa Eian <eian@eianadvokat.no>; strom.no@lowell.mypurecloud.ie; post@arbeidstilsynet.no; corporationsecretary@ofcom.org.uk
Subject: Complaint/Fwd: Manage your accounts (Thread:4945716)
Hi,
the way I remember it, EE owes me money (and not the other way around).
I got a monthly wireless broadband-plan, from EE (in Liverpool City Center) in the summer of 2017.
And after a few weeks, the sim-card stopped working.
And that wasn’t the only problem.
I really wanted a USB-dongle (like T-Mobile/EE sold, around 2011).
But they’d stopped selling these.
And instead I had to buy a router.
But the problem was that the router didn’t charge that well.
So sometimes it ran out of power.
And then I couldn’t use the internet, for a number of X hours.
And that’s not really an alternative to ADSL/regular broadband then, I think.
So I got a pay-as-you-go sim-card/router, from Three.
(Since I’m a Norwegian citizen, then I’m not in the electoral-register.
So it’s not easy getting monthly-plans in the UK (for Norwegian citizens).
Even before Brexit this was a problem).
So I just started buying pay-as-you-go-data/gigabytes at Tesco, etc.
For the Three-router.
And I got myself a flat in Tuebrook, in the autumn of 2017.
And the flat was unfurnished.
And I hadn’t brought any furniture etc. with me from Norway.
So I had a lot of other stuff to buy (for the flat).
So I just continued using the Three-router/sim-card/wireless broadband.
And when the EE sim-card stopped working, then I must have stopped the direct debit, by using eighter my RBS internet-bank og Barclays internet-bank.
But this was EE’s own foult, since their stuff didn’t work.
They made the sim-card stop working (the way I remember it).
And their router wasn’t good enough to do with charging (of the built-in battery).
So it was basically rubbish, I’d say.
(And it was also in a funny yellow colour.
So it looked like EE had used a lot of effort into this product.
But it didn’t work properly.
And also they shut down my sim-card, after a few weeks, even if I had gotten money from a property-sale in Norway, some weeks earlier, so it was plenty of money, on both my British bank-accounts)
So this I have to complain about.
Erik Ribsskog
———- Forwarded message ———
Fra: Lowell <noreply@lowellgroup.co.uk>
Date: man. 13. mars 2023 kl. 17:44
Subject: Manage your accounts
To: <eribsskog@gmail.com>
Lowell
Mr Erik Ribsskog
YOUR OUTSTANDING ACCOUNTS
ORIGINAL COMPANY NAME
LOWELL REF
BALANCE
EE Limited
314802737
£38.71
£
£
£
£
£
CKWM3DEF
13/03/2023
Dear Mr Ribsskog
It’s never been easier to manage your account(s)
It only takes a couple of minutes to register to manage your account(s) online.
Visit www.lowell.co.uk today and let us know how much you’ll pay and how often, with an interest-free payment plan. At www.lowell.co.uk you can check your budget, set up a payment plan and keep track of your progress.
It’s never been easier to manage your account(s) online, so take your first step towards a debt-free future today.
www.lowell.co.uk
0333 556 5700
PO Box 13079,
HARLOW, CM20 9TE
Yours sincerely
Robert Taylor
UK Director of Customer Engagement
You may have other accounts that are not included on this email. To review all of your accounts, please call us, or visit www.lowell.co.uk.
Ceri, Port Talbot
…Helpful, understanding, encouraging and approachable…Went out of their way to help in the best way that suited me and my situation.
Samantha, Paignton
..Always reassuring, helpful, not pushy or judgemental, I really feel like it’s me that’s important and not my debt.
Calls may be recorded for training and monitoring purposes. Lowell Financial Ltd. is a company registered in England and Wales under Company Reg No: 4558936. Authorised and regulated by the Financial Conduct Authority in respect of consumer credit regulated accounts. Registered Office: Ellington House, 9 Savannah Way, Leeds, LS10 1AB
INTRODUCING LOWELL
Lowell is a group of leading companies in the debt purchasing business. We are Lowell Financial Ltd (LFL) and we will be supporting you by providing you with enough time and the right options to deal with your debt(s) based on your circumstances. You can manage your account(s) without even picking up the phone by visiting our website at www.lowell.co.uk. You’ll just need your Lowell Reference number(s). If you want to have a chat about your account(s), you can call us on 0333 556 5700.Calls from a landline will be charged at a local rate; mobile charges may vary.
TO MAKE A PAYMENT OR TO SET UP A PAYMENT PLAN
If you already know how much you can afford to pay, you can use our automated 24 hour 7 day a week service to pay by debit card.
Call us on 0333 556 5700.
Please have your Lowell reference
number(s) and your debit card to hand.
If you bank online, you can pay directly to us.
Our bank account number: 39543749
Our sort code: 60-00-01
You’ll also need your Lowell reference number(s).
If you set up payments this way, please let us know when to expect them so we can set up your repayment plan for you.
Set up an affordable Direct Debit by calling us on 0333 556 5700 or by visiting our secure website www.lowell.co.uk. (you’ll just need your reference number(s) and bank details).
To see the full Direct Debit Guarantee, visit www.lowell.co.uk/direct-debit-guarantee
CONTINUOUS PAYMENT AUTHORITY
If you have chosen to make regular card payments to us these will be made under a Continuous Payment Authority (CPA). A CPA authorises us to withdraw the agreed amount from your specified account on an agreed frequency. CPAs can be set up weekly, fortnightly, four weekly or monthly.
Payments taken from your card will appear on your bank account or card statement as ‘Lowell Portfolio I’. If we are unable to collect your payment, we will contact you to understand the reason why.
If you are paying on a four weekly or monthly arrangement, we will make one further attempt to take the full missed payment amount 14 days later.
We will not apply any fees and charges to your account as a result of a failed payment attempt.
You are able to cancel the CPA by contacting us or your payment service provider at any time up to close of business on the day before payment is due to be taken.
HOW WE USE YOUR DATA
Our privacy notice can be found at www.lowell.co.uk/our-privacy-promise. This explains what personal data we collect about you and how we use it; it also sets out your rights and how to exercise them. To listen to our notice, please call 0800 021 2075 or if you would like a copy, please contact us.
FREE IMPARTIAL DEBT ADVICE
UPDATING YOUR CREDIT FILE
If you are worried about your debts, you can get free and confidential advice from a number of independent organisations including:
StepChange Debt Charity
0800 138 1111 or www.stepchange.org
National Debtline
0808 808 4000 or www.nationaldebtline.org
If your account(s) are being reported to the credit reference agencies, we will update them with details of your payments. If you pay an account in full, any default will show as ‘satisfied’. If we agree to accept a discounted settlement, any default will show as ‘partially satisfied’, when paid. Updating your credit file to show you are making payments or have settled your account could help to improve your credit rating and get your finances back on track.
MAKING A COMPLAINT
At Lowell, we are committed to dealing with all customers in a fair, reasonable and respectful manner. We do welcome any feedback on our communications with customers.
We have a documented Complaints Policy – a copy of which is available upon request. If you do wish to make a complaint, please contact our Customer Relations Team by phone, letter or email.
Freephone: 0800 542 0058 (we’re open: Mon-Fri: 8am-6pm)
Write to us, setting out full details, at Customer Relations, PO Box 13079, HARLOW, CM20 9TE
Alternatively email: complaintsresolution@lowellgroup.co.uk
Erik Ribsskog eribsskog@gmail.com
Saksnummer: 1872194 – Ubetalt krav til Lowell Finans AS
Erik Ribsskog eribsskog@gmail.com 27. januar 2024 kl. 09:10
Til: Lowell Norge AS svc.no.nova@lowell.com
Kopi: bank.no@lowell.com, Lowell Norge AS svc.no.nova@lowell.com, bank.no@lowell.mypurecloud.ie, kundeservice@mail.efi.no, boligbistand@baerum.kommune.no, Lowell Norge AS strom.no@lowell.com, NorgesEnergi kundeservice@norgesenergi.no, Lowell Norge – kundesenter kundesenter.no@lowell.com, kundeservice@hafslundstrom.no, Bærum Kommune post@baerum.kommune.no, LOS Kundesenter kundesenter@los.no, Sfovpost sfovpost@statsforvalteren.no, “post@sivilombudsmannen.no” post@sivilombudsmannen.no, amnestyis amnestyis@amnesty.org, HRW UK hrwuk@hrw.org, LbF Leieboerforeningen lbf@lbf.no, post post@finkn.no, Akademikerforbundet post@akademikerforbundet.no, kom@nve.no, rme@nve.no, trl@nve.no, morten.schau@elvia.no, Abuse abuse@telia.com, “inger.lise.blyverket” inger.lise.blyverket@forbrukerradet.no, Tr tr@forbrukertilsynet.no, Phso Enquiries phso.enquiries@ombudsman.org.uk, Info info@tpas.org.uk, Postmottak ASD postmottak@asd.dep.no, Runcorn Office runcornoffice@taroe.org, Postkasse postkasse@datatilsynet.no, Lisa Eian eian@eianadvokat.no, strom.no@lowell.mypurecloud.ie, post@arbeidstilsynet.no
Hei,
dette svarte jeg på seinest i forrige måned.
Så jeg må si at dette er noe slags mobbing, når dere maser så mye.
Skjerpings!
Erik Ribsskog
PS.
Her er mer om dette:
‘Erik Ribsskog eribsskog@gmail.com
Deres brev/varsel av 4. desember/Fwd: Re: Re: Sv.: Re: Saksnummer: 1872194 – Ubetalt krav til Lowell Finans AS
Erik Ribsskog eribsskog@gmail.com 14. desember 2023 kl. 14:47
Til: bank.no@lowell.com
Kopi: Lowell Norge AS svc.no.nova@lowell.com, bank.no@lowell.mypurecloud.ie, kundeservice@mail.efi.no, boligbistand@baerum.kommune.no, Lowell Norge AS strom.no@lowell.com, NorgesEnergi kundeservice@norgesenergi.no, Lowell Norge – kundesenter kundesenter.no@lowell.com, kundeservice@hafslundstrom.no, Bærum Kommune post@baerum.kommune.no, LOS Kundesenter kundesenter@los.no, Sfovpost sfovpost@statsforvalteren.no, “post@sivilombudsmannen.no” post@sivilombudsmannen.no, amnestyis amnestyis@amnesty.org, HRW UK hrwuk@hrw.org, LbF Leieboerforeningen lbf@lbf.no, post post@finkn.no, Akademikerforbundet post@akademikerforbundet.no, kom@nve.no, rme@nve.no, trl@nve.no, morten.schau@elvia.no, Abuse abuse@telia.com, “inger.lise.blyverket” inger.lise.blyverket@forbrukerradet.no, Tr tr@forbrukertilsynet.no, Phso Enquiries phso.enquiries@ombudsman.org.uk, Info info@tpas.org.uk, Postmottak ASD postmottak@asd.dep.no, Runcorn Office runcornoffice@taroe.org, Postkasse postkasse@datatilsynet.no, Lisa Eian eian@eianadvokat.no, strom.no@lowell.mypurecloud.ie, post@arbeidstilsynet.no
Hei,
jeg viser til Deres brev (varsel om tvangsfullbyrdelse) fra 4. desember.
(Se vedlegg).
Som jeg nylig har forklart dere, så går jeg på sosialen.
Og jeg får bare til livsopphold.
Og det er det.
Dette kravet går tilbake til 2006.
Jeg ble lurt opp i stry av min arbeidsgiver Bertelsmann Arvato Liverpool’s Microsoft Scandinavian Product Activation.
Ei sjefs-dame der (Line Sletvold) lovet meg en forfremmelse, som jeg ikke fikk.
Og derfor måtte jeg bruke alle pengene mine på husleie, osv.
Og for å få råd til mat (mens jeg dreiv med min arbeidssak mot Arvato) så måtte jeg overtrekke min Nordea-konto.
(Det var noe lignende i 2004, da jeg studerte ved University of Sunderland.
Da måtte jeg overtrekke min DNB-konto (i en minibank) for å få penger til mat.
For Lånekassa (og HiO IU) tulla fælt).
Og så kontaktet jeg Nordea, etter at jeg hadde fått meg ny jobb (hos Packaging Europe i Norwich, med arbeidsplass hjemme, i den nevnte leiligheten, i Liverpool).
Og så avtalte jeg en tilbakebetalings-avtale med Aktiv Kapital.
Jeg skulle sende penger hver gang jeg fikk sjekk fra Packaging Europe.
Men Nordea sletta kontoen, og pengene kom i retur.
Og så lurer dere på hvorfor dette ikke løste seg.
Det er en skandale at ‘supperådet’ Finansklagenemnda ikke rydder dette (vil jeg si).
Jeg har fra før dårlig erfaring med Nordea/Kredittkassen.
Så at det arrangerer sånne overraskelses-slektstreff, i banken, er kanskje litt rart.
Så dette var min feil, mente de (på sin uvennlige måte, må jeg si).
Og så en dag, så ringte en desperat bank-ansatt meg, fra Kredittkassen, og sa: ‘Jeg ville ha gitt deg lån’ (eller noe) på en surrealistisk/obskur/manisk måte.
Og da arvet jeg en del av eiendommen Bergstø.
Og jeg hadde da rømt til England, men politiet nektet å etterforske minst et mordforsøk mot meg.
Så jeg tenkte at jeg drar tilbake til Norge i ferien min, i 2006, og prater med Kripos om dette.
Så jeg ringte Nordea, og sentralbordet sendte meg til deres Tveita-avdeling (for de hadde lagt ned Lindeberg-avdelingen, som lå nærme der noen ‘Tore på Sporet’-slektninger bodde, som jeg sporet opp i 1989, og så leide et rom av, studieåret etter, på Furuset).
Og de nekta å gi meg lån på min eiendoms-del (som seinere ble taksert til cirka 200.000, som jeg fikk utbetalt av en onkel-snik (Runar Mogan Olsen) som ble gjort til bobestyrer, av Drammen tingrett, selv om jeg er eldste sønn av eldste sønn, og vel egentlig hadde hjemmel/hevd, på den nevnte Holmsbu-eiendommen).
Så hadde det vært mer utvalg av banker i Norge, så ville jeg ha kutta ut Nordea, for å si det sånn.
Jeg har nå også fått meg konto i S’Banken, og det er mulig at jeg bytter brukskonto til de, hvis ikke dette Nordea-tullet tar slutt.
Skjerpings!
Erik Ribsskog
———- Forwarded message ———
Fra: Erik Ribsskog eribsskog@gmail.com
Date: tir. 28. nov. 2023 kl. 22:16
Subject: Re: Re: Re: Sv.: Re: Saksnummer: 1872194 – Ubetalt krav til Lowell Finans AS
To: Lowell Norge AS svc.no.nova@lowell.com
Cc: bank.no@lowell.mypurecloud.ie, kundeservice@mail.efi.no, boligbistand@baerum.kommune.no, Lowell Norge AS strom.no@lowell.com, NorgesEnergi kundeservice@norgesenergi.no, Lowell Norge – kundesenter kundesenter.no@lowell.com, kundeservice@hafslundstrom.no, Bærum Kommune post@baerum.kommune.no, LOS Kundesenter kundesenter@los.no, Sfovpost sfovpost@statsforvalteren.no, post@sivilombudsmannen.no post@sivilombudsmannen.no, amnestyis amnestyis@amnesty.org, HRW UK hrwuk@hrw.org, LbF Leieboerforeningen lbf@lbf.no, post post@finkn.no, Akademikerforbundet post@akademikerforbundet.no, kom@nve.no, rme@nve.no, trl@nve.no, morten.schau@elvia.no, Abuse abuse@telia.com, inger.lise.blyverket inger.lise.blyverket@forbrukerradet.no, Tr tr@forbrukertilsynet.no, Phso Enquiries phso.enquiries@ombudsman.org.uk, Info info@tpas.org.uk, Postmottak ASD postmottak@asd.dep.no, Runcorn Office runcornoffice@taroe.org, Postkasse postkasse@datatilsynet.no, Lisa Eian eian@eianadvokat.no, strom.no@lowell.mypurecloud.ie, post@arbeidstilsynet.no
Hei,
dette var at min onkel lurte meg til å ha folkeregister-adresse i Kvelde (for han trodde da at kommunen ville gi han masse støtte, til å kjøpe Moelven-brakker, osv.).
Og så har da Larvik Forliksråd hatt en sak, bak min rygg, mens jeg bodde i England, hvor jeg bodde fra 2004 til 2014 (minus noen måneder våren/sommeren 2005, da jeg bodde hos min onkels eks Grethe Ingebrigtsen, på Løvås gård, i Kvelde).
Så dette har de tatt fullstendig bak min rygg.
Så dette er justismord, må jeg si.
Jeg hadde en avtale med Aktiv Kaptial/Nordea, om tilbake-betaling.
Men de brøt avtalen.
(For de sletta kontoen min.
Sånn at betalingen ble sendt tilbake til min engelske konto, hos Barclays.
Og da tok Barclays mange hundre norske, i gebyr, husker jeg).
Så dette er en skandale, må jeg si.
Skjerpings!
Erik Ribsskog
fre. 17. feb. 2023 kl. 14:40 skrev Lowell Norge AS svc.no.nova@lowell.com:
Hei
Vi ber deg oppdatere oss om du kommer i arbeid på et senere tidspunkt.
Det er opprettet dom i denne saken (se vedlegg). Om du er uenig i kravet må du derfor selv kontakte tingretten.
Ta gjerne kontakt ved spørsmål.
Kreditor : Lowell Finans AS
Rest sum : 31 895,56
KID Nummer : 0101872194052410067
Kontonummer : 63180520351
Med vennlig hilsen
Mari L.
Lowell Norge AS
Telefonnummer: 23171117
KUN TIL INTERN BRUK: X0Z010187219405241006130
KUN TIL INTERN BRUK: X0Z1304663205339
NB: Oppgi alltid saksnummer 1872194 ved henvendelse til oss.
Hei,
dette har jeg forklart om den forrige mailen.
Det var jeg som overtrakk kontoen, fordi at jeg var i en knipe, fordi at jeg hadde blitt lurt av min engelske (tyske) arbeidsgiver, til å tro at jeg kom til å få en forfremmelse, som de så drøyde og drøyde angående.
For det var sånn, at før jeg flytta, til en adresse, med høyere husleie.
Så spurte jeg mine sjefer, hos Arvato Liverpool.
Og de sa at det var bare å leie den nye leiligheten.
For lønna mi kom til å øke ganske raskt (ettersom at jeg hadde søkt, på en av de mange forfremmelse-mailene, siden at det var mye gjennomtrekk der, også blant lederne).
Dette forklarte jeg om, til Aktiv Kapital (ei Anne Britt Lund) rundt 2008.
Og så når jeg sendte penger til Nordea (for jeg skulle så sende fra min Nordea-nettbank til Aktiv Kapital og City Self-Storage) så ville ikke Nordea ha pengene, men de sendte de i retur til min engelske Barclays-konto (som jeg fikk meg høsten 2004, da jeg studerte ved universitetet i Sunderland).
Og dette har visst også vært i forliksrådet i Larvik, etter dette (i 2010).
Men da har de ikke informert meg.
De har sendt brev til min folkeregister-adresse (hos min Kvelde-onkel, som jeg bodde hos på slutten av Sunderland-studieåret, på grunn av tull fra Lånekassa).
Og så har de ignorert, at jeg har forklart om (både til Aktiv Kapital og Nordea) at jeg bodde i England.
Så dette er bånn i bøtta, må jeg si.
Jeg lurer på om det er sånn, at dere hos Lowell, har blitt angrepet av hackere, som har slettet alle deres mailer.
Man kan ihvertfall lure.
For dette må jeg forklare dere om, hvert bidige halvår, siden 2008.
Så blir jo som noe tullball, og noe sløsing med tid.
Noen som sa de var min søster Pia, sa på irc, at jeg skulle får arv etter min onde stemor Haldis, som døde i fjor.
Men jeg har ikke fått noen penger.
Min far ville ikke arve sin kunstner-onkel Gunnar Bergstø, i 2006.
Så da fikk jeg litt arv, i 2005.
Og jeg arvet også en brøkdel av en eiendom i Holmsbu.
Og den prøvde jeg da å få penger for, fra 2006.
Men ikke før i 2017 ga Tingretten i Drammen seg.
Og det var fordi at han som bodde der (Idar Sandersen) var død.
Men jeg fikk ikke være bobestyrer (selv om jeg er eldste sønn av eldste sønn, etter min farfar).
Min fars yngre bror Runar, var bobestyrer.
Og da (når jeg fikk snaue 200.000, sendt fra Runar) så dro jeg til England, for å starte min Glacier Mint-nettbutikk på nytt.
Og da fikk jeg en regning, fra et engelsk firma, som sa at jeg skylde de £300 cirka, fra de årene jeg bodde i England først (fra 2004 til 2014).
Og da betalte jeg den regningen (husker jeg).
Så det er ikke sånn at jeg absolutt ikke vil betale gjeld.
Hvis jeg får arv (eller erstatninger for mine rettighetssaker) så betaler jeg nok gjelden min, for å få den ut av verden.
Men jeg får kun sosial-støtte, og det er såkalt livsopphold-støtte.
Og den er tusen kroner lavere, per måned, i Bærum, enn i Oslo.
Så jeg har ikke mye å rutte med.
Så det blir litt for mye forlangt.
Dere får vente til jeg få meg jobb.
Og dere har surra (Aktiv Kapital som dere kjøpte gjelden av) så mye, ved å sende brev til min norske adresse, når dere/de visste at jeg bodde i England, og ved å bryte den avtalen om at jeg skulle få beholde Nordea-kontoen.
Så det at deres krav er rettmessige, det høres litt drøyt ut, for meg, ihvertfall.
Så her er det mye som skurrer, vil jeg si.
Og denne masinga deres, om dette hele tida (når jeg har forklart om dette kjempemange ganger).
Det som noe plaging nærmest, vil jeg si.
Så det må jeg klage på.
Jeg har også bedt om å få svar fra en overordnet hos dere.
Men det står jo ikke noe navn under skriveriene deres.
Så hva dette skal bety, det kan man lure på.
Skjerpings!
Erik Ribsskog
ons. 8. feb. 2023 kl. 17:54 skrev Lowell Norge ASsvc.no.nova@lowell.com>:
Hei
Viser til henvendelse,
Dersom du ikke var ansvarlig for overtrekket, hvem mener du da var det i utgangspunktet?Kravet er ikke foreldet da det foreligger fraværsdom fra 2010 og utleggsforretning med intet til utlegg fra 2016.
Foreldesfristen er forskjøvet 10 år ved begge tilfeller.
Med vennlig hilsen
Lowell Norge AS
Telefonnummer: 23171117Hei,
dette var mens jeg bodde i Liverpool sentrum.
(Hvor jeg bodde fra 2006 til 2011).
Jeg jobbet for Bertelsmann Arvato sin Microsoft Scandinavian Product Activation, i Cunard-bygningen, et steinkast unna.
Og der hadde jeg en norsk Team Leader (Line Slettvold) og hu lovte at jeg skulle få en forfremmelse.
Og da flyttet jeg fra et lugubert bofellesskap i Walton, og til en egen leilighet i Liverpool sentrum.
Men det varte og det rakk, og jeg fikk ikke forfremmelsen.
Og min far ville ikke arve sin kunstner-onkel Gunnar Bergstø i Holmsbu (av en eller annen grunn).
Så jeg eide en brøkdel av en eiendom i Holmsbu.
Og så ringte jeg Nordea, og de sendte meg til sin avdeling på Tveita, siden at kontoen min var fra Lindeberg (for jeg hadde leid et rom av noen slektninger i Høybråtenveien, på den tida de la ned banken på Furuset-senteret).
Og de ville ikke gi meg lån på den eiendommen.
(Enda jeg fakset alle papirerene jeg hadde fått fra advokat Øvregaard.
De hadde et firma, i Liverpool sentrum, hvor man kunne betale noen pund, og så sendte de faksen).
Og da var jeg i en knipe.
Og så endte det med at jeg måtte overtrekke kontoen (hos Nordea) for å kunne betale husleie, osv.
Og så hadde jeg en avtale med Aktiv Kapital om, at jeg likevel skulle beholde kontoen.
Og så skulle jeg sende et beløp, hver måned, fra min Barclays-konto til min Nordea-konto.
Og så skulle jeg bruke nettbanken (til Nordea).
Og så skulle jeg sende halvparten av pengene cirka til Aktiv Kapital.
Og den andre halvparten til City Self Storage (hvor jeg leide en lagerbod, og hvor jeg hadde ting som HV-utstyr og arveklenodier etter min adelige danskfødte mormor, verdifullt tippe-program (som jeg lagde da jeg studerte på NHI) og mye mer).
Men pengene kom i retur, til Barclays.
Og Barclays tok kanskje 300 kroner for sende pengene.
Og 500 kroner for å ta de i retur.
For Aktiv Kapital hadde brutt avtalen, de hadde ‘slettet’ min Nordea-konto.
Og etter det, så ble jeg litt oppgitt.
Jeg tenkte at får konsentrere meg om mitt engelske liv (og mine regninger der borte).
For makan til tull.
(Og jeg hadde også en arbeidssak mot Arvato.
Som kun betalte britisk minstelønn (50/60 kroner timen).
Den tida jeg jobba der).
Så dette må jeg klage på.
Denne gjelden er fra 2006, og er snart 20 år gammel.
Og andre inkasso-firma mener da (noen ganger ihvertfall) at gjelden er foreldet.
Og når dere da har kjøpt opp denne gjelden, etter Aktiv Kapital sitt avtale-brudd.
Så burde dere ikke komme her og komme her.
Da har dere og Aktiv Kapital begått avtalebrudd (må man vel si).
Så da burde dere slette denne gjelden, og slutte og tulle.
Dette har jeg sendt om til Inkassoklagenemnda og det som er, i mange år.
Så hva de/dere driver med, det kan man lure på.
Dette må jeg klage på.
Jeg ønsker å få svar fra en overordnet hos dere, om dette.
Skjerpings!
Erik Ribsskog
tir. 7. feb. 2023 kl. 09:09 skrev Lowell Norgebank.no@lowell.mypurecloud.iebank.no@lowell.mypurecloud.ie>>:
Hei,
Takk for din henvendelse.
Dette kravet kommer opprinnelig fra Nordea Bank Norge ASA og er et lån på opprinnelig 10 155,92 kr.
Med vennlig hilsen –
Lowell Norge AS
Fra: eribsskog@gmail.comeribsskog@gmail.comeribsskog@gmail.com>
Sendt: mandag 30. januar 2023 kl. 01:39
Til: svc.no.nova@lowell.comsvc.no.nova@lowell.comsvc.no.nova@lowell.com>
Cc: kundeservice@mail.efi.nokundeservice@mail.efi.nokundeservice@mail.efi.no>, boligbistand@baerum.kommune.noboligbistand@baerum.kommune.noboligbistand@baerum.kommune.no>, strom.no@lowell.comstrom.no@lowell.comstrom.no@lowell.com>, kundeservice@norgesenergi.nokundeservice@norgesenergi.nokundeservice@norgesenergi.no>, kundesenter.no@lowell.comkundesenter.no@lowell.comkundesenter.no@lowell.com>, kundeservice@hafslundstrom.nokundeservice@hafslundstrom.nokundeservice@hafslundstrom.no>, post@baerum.kommune.nopost@baerum.kommune.nopost@baerum.kommune.no>, kundesenter@los.nokundesenter@los.nokundesenter@los.no>, sfovpost@statsforvalteren.nosfovpost@statsforvalteren.nosfovpost@statsforvalteren.no>, post@sivilombudsmannen.nopost@sivilombudsmannen.nopost@sivilombudsmannen.no>, amnestyis@amnesty.orgamnestyis@amnesty.orgamnestyis@amnesty.org>, hrwuk@hrw.orghrwuk@hrw.orghrwuk@hrw.org>, lbf@lbf.nolbf@lbf.nolbf@lbf.no>, post@finkn.nopost@finkn.nopost@finkn.no>, post@akademikerforbundet.nopost@akademikerforbundet.nopost@akademikerforbundet.no>, kom@nve.nokom@nve.nokom@nve.no>, rme@nve.norme@nve.norme@nve.no>, trl@nve.notrl@nve.notrl@nve.no>, morten.schau@elvia.nomorten.schau@elvia.nomorten.schau@elvia.no>, abuse@telia.comabuse@telia.comabuse@telia.com>, inger.lise.blyverket@forbrukerradet.noinger.lise.blyverket@forbrukerradet.noinger.lise.blyverket@forbrukerradet.no>, tr@forbrukertilsynet.notr@forbrukertilsynet.notr@forbrukertilsynet.no>, phso.enquiries@ombudsman.org.ukphso.enquiries@ombudsman.org.ukphso.enquiries@ombudsman.org.uk>, info@tpas.org.ukinfo@tpas.org.ukinfo@tpas.org.uk>, postmottak@asd.dep.nopostmottak@asd.dep.nopostmottak@asd.dep.no>, runcornoffice@taroe.orgruncornoffice@taroe.orgruncornoffice@taroe.org>, postkasse@datatilsynet.nopostkasse@datatilsynet.nopostkasse@datatilsynet.no>, eian@eianadvokat.noeian@eianadvokat.noeian@eianadvokat.no>, strom.no@lowell.mypurecloud.iestrom.no@lowell.mypurecloud.iestrom.no@lowell.mypurecloud.ie>
Emne: Re: Saksnummer: 1872194 – Ubetalt krav til Lowell Finans AS
Hei,
dette har jeg forklart dere om mange ganger.
Jeg sendte dere sist en mail om dette 26. november.
Jeg ber dere der om å gi tilbakemelding angående om dette er snakk om den Eurocard-gjelden (fra 90-tallet) som Justitia tidligere har forklart om, at de har slettet, siden at den er foreldet.
Jeg forklarte også at jeg er sosial-klient, og at jeg ikke har noe formue.
Så hva dette maset skal bety, det lurer jeg på.
Dette må jeg klage på.
Skjerpings!
Erik Ribsskog
tor. 26. jan. 2023 kl. 14:31 skrev Lowell Norge ASsvc.no.nova@lowell.comsvc.no.nova@lowell.com>>:
Hei,Vi viser til utestående sak 1872194 fra Lowell Finans AS. Utestående saldo er i dag kr 32 237,06.
For å gjøre det så enkelt som mulig å betale kravet ønsker vi å informere om at du kan gjøre dette med Vipps eller kort på Min Lowell.
Logg inn med BankID på https://min.lowell.no
Her vil du også kunne se en oversikt over utestående gjeld eller chatte med våre erfarne rådgivere for en løsning.
Alternativt kan du benytte betalingsinformasjonen under ved bankbetaling innen 10 dager.
Kreditor: Lowell Finans AS
Utestående saldo: 32 237,06
KID: 0101872194052410067
Kontonummer: 63180520351Med vennlig hilsen
Lowell Norge AS
KUN TIL INTERN BRUK: X0Z010187219405241006130
KUN TIL INTERN BRUK: X0Z1304663205339
NB: Oppgi alltid saksnummer 1872194 ved henvendelse til oss.
IMG_20231214_0001 paint.jpg
556K’.
tor. 25. jan. 2024 kl. 14:05 skrev Lowell Norge AS svc.no.nova@lowell.com:
Hei,
Vi viser til utestående sak 1872194 fra Lowell Finans AS. Utestående saldo er i dag kr 36 011,39.
For å gjøre det så enkelt som mulig å betale kravet ønsker vi å informere om at du kan gjøre dette med Vipps eller kort på Min Lowell.
Logg inn med BankID på https://min.lowell.no
Her vil du også kunne se en oversikt over utestående gjeld eller chatte med våre erfarne rådgivere for en løsning.
Alternativt kan du benytte betalingsinformasjonen under ved bankbetaling innen 10 dager.
Kreditor: Lowell Finans AS
Utestående saldo: 36 011,39
KID: 0101872194052410067
Kontonummer: 63180520351
Med vennlig hilsen
Lowell Norge AS
KUN TIL INTERN BRUK: X0Z010187219405241006130
KUN TIL INTERN BRUK: X0Z1300000000391
NB: Oppgi alltid saksnummer 1872194 ved henvendelse til oss.