Erik Ribsskog
| Update/Fwd: New update/Fwd: Update/Fwd: Ofcom reference: 1-266978842 |
| Erik Ribsskog |
Sun, Oct 5, 2014 at 3:27 PM | |
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To: rcjchancery.judgeslisting@hmcts.gsi.gov.uk
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Stikkord: Oppdatering
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Jeg sendte enda en e-post til the High Court
Erik Ribsskog
Update/Fwd: New update/Fwd: Update/Fwd: Ofcom reference: 1-266978842
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Jeg sendte en e-post til the High Court
Erik Ribsskog
Update/Fwd: Your complaint about The Royal Bank of Scotland Plc (Our ref: 15971341)
Erik Ribsskog Sun, Oct 5, 2014 at 3:26 PM To: rcjchancery.judgeslisting@hmcts.gsi.gov.uk
———- Forwarded message ———-
From: Gemma.Cullen@financial-ombudsman.org.uk
<Gemma.Cullen@financial-ombudsman.org.uk>
Date: Mon, Sep 22, 2014 at 12:57 PM
Subject: Your complaint about The Royal Bank of Scotland Plc (Our ref: 15971341)
To: “eribsskog@gmail.com” <eribsskog@gmail.com>Dear Mr Ribsskog
your complaint about The Royal Bank of Scotland Plc
Thank you for getting in touch with us.
In order to process your complaint we require the final decision
letter from the firm in relation to your complaint. If you no longer
have that or any other evidence showing you have complained to the
firm. Please provide me your sort code, account number and address
details I will write to the firm on your behalf giving them 8 weeks to
deal with your complaint. We will not take any further action on this
complaint until this information is received.For your purposes, a final response will give you the Ombudsman rights
to refer your complaint to our service within six months from the date
of that letter. what happens nextI have also attached a complaint form which I have filled in as far as
I can from the information you have given us so far. I would be
grateful if you could check the form, correct anything that isn’t
right and add any missing information. Please then sign the form and
send it back to us – along with any copies of any other information
you think is important to your complaint. There’s no need to send us
any original documents.Once we receive the signed form, we will let you know the next steps.
Because time limits apply to bringing a complaint to the ombudsman,
please return the form as soon as possible – so you don’t lose your
right to complain.We won’t take any more action until we hear from you. If you would
like more information about us, please see our website –
www.financialombudsman.org.uk.Yours sincerely
______________________________
__ This email is covered by our email disclaimer.
This email was sent from Financial Ombudsman Service Ltd. Registered
in England and Wales. Registered Number: 3725015. Registered Office:
Exchange Tower, London, E14 9SR, United Kingdom.______________________________
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15971341 Ribsskog.pdf
93K -
Jeg sendte en e-post til Cisas
Erik Ribsskog
Update/Fwd: Complaint about Virgin and ICO/Fwd: Response from ICO regarding Virgin Media[Ref. RFA0550287]
Erik Ribsskog Mon, Sep 8, 2014 at 1:10 AM To: info@cisas.org.ukCc:
CollectionsAccountReview@virginmedia.co.uk, Q&A
, casework@ico.org.uk,
customers@moorgroup.comHi,I send you a letter I got the other day, (to do with this case), from
Moorcroft Debt Recovery Limited.I asked Virgin to ‘freeze’ the case, untill I’ve heard back, from you,
the Ombudsmen.(Since I don’t think this debt is ‘real’.
It’s Virgin who owes me money, I think, (for distroying my wall, etc).
Like I’ve explained about, in the forwarded e-mails).
But Virgin didn’t want to listen, it seems.
And they were unreasonable, (I think I have to say), and have contaced
a debt recovery company, about me, it seems.So this I wanted to update about.
And I send a copy e-mail, to the mentioned debt recovery company.
So that they’ll freeze the case, (hopyfully), untill this case is
finished, with the Government ombudsmen, (Cisas, etc).Best regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Sep 2, 2014 at 5:26 PM
Subject: Complaint about Virgin and ICO/Fwd: Response from ICO
regarding Virgin Media[Ref. RFA0550287]
To: info@cisas.org.uk
Cc: CollectionsAccountReview@virginmedia.co.uk, Q&A
<contactus@stepchange.org>, casework@ico.org.ukHi,
I send this compaint on to you now.
ICO wants me to go through Virgin’s internal comlaint-procedure.
But I don’t think I have to do this, (to get ICO to look at my compaint).
This is because, that Virgin doesn’t have their general enquiery
e-mail-address, on their website.(The e-mail-address, that I use, to copy them now, is one they’ve
used, in an e-mail they sent me, around a year, after that I wanted to
complain about them, to Ofcom, who also didn’t have their general
enquiery e-mail-address, on their website, if I remember it right).If the company, (Virgin), don’t have their general enquiery
e-mail-address, on their website.Then they send a message, that they don’t want correspondence, I think.
So then it seems absurd, that someone wants me to still go through
their internal complaint-procedure, (when Virgin makes it that
difficult to complain, I think).Due to this, (that the Virgin complaint ended up with ICO, (I think it
was), and not Ofcom, (due to they not having an e-mail-address that
was easy to find, on their website, (and I’ve worked as a Company
Researcher, in 2007 and 2008, so I’m used with, that companies have
general enquiery e-mail-addresses, on their websited), has delayed the
complaint-process, I think.So this is also a complaint about Ofcom, I have to say.
This is not about the actual complaint, (that Virgin visited my
address, like four or five times, to install a broadband-line, with up
to three people at a time, when BT only use one visit, and Virgin also
distroyed my printer, when they were here, and drilled an extra hole,
in the wall, kind of distroying my lounge a bit. And Virgin has also
charged me for a lot of months, (July, August, September and parts of
October), for internet, even if they disconected the line, around the
end of June, so I haven’t been able, to use their internet, but have
had to buy mobile broadband, from EE/T-mobile. So I expect a monitary
compensation, due to that the first Virgin-enigneer, distroyed my
printer and my lounge-wall, and due to that I was harassed by Virgin,
I think, due to that I got many engineers visiting here, who didn’t
have an apointment, and who sat on my lounge-floor, infront of the
mentioned wall, like they were praying in a mosque, etc. And he didn’t
have an apointment, (and there were also about two more Virgin-visits,
withour apointment), and the internet didn’t work, the first month, or
so, so this was all in all, very many problems and strange stuff, from
Virgin, that I wanted to complain about, but I didn’t get the
complaint sent right, before almost a year to late, due to that the
right e-mail-addresses, weren’t published, on the internet, and ICO
didn’t want to send the e-mails on to Ofcom, the way I remember it.
Something like that).Please just contact me, if you have any questions, to do with my complaint!
Best regards,
Erik Ribsskog
———- Forwarded message ———-
From: <casework@ico.org.uk>
Date: Tue, Sep 2, 2014 at 2:46 PM
Subject: Response from ICO regarding Virgin Media[Ref. RFA0550287]
To: eribsskog@gmail.com2 September 2014
Case Reference Number RFA0550287
Dear Mr Ribsskog
Thank you for your further correspondence dated 1 September 2014
regarding Virgin Media.The email you sent to Virgin Media on the 31 August seems to be
related to your Virgin Media account and your dispute surrounding the
bills for July through to October, this dispute is not a data
protection issue. The email doesn’t seem to address the issue that you
believe a separate account has been set up fraudulently in your name.As previously mentioned in my correspondence, it is part of our
complaints policy that you bring this issue to the attention of the
organisation first, and then to allow 28 days for them to respond.If you remain dissatisfied upon receipt of a response from Virgin
Media, and for us to consider your complaint further we would require
the following:A copy of your complaint to Virgin Media raising the issue of the
account that has been set up in your name fraudulently.
A copy of any response you may receive from Virgin Media.Although we are unable to progress this matter without this
information, if you are unhappy with my response you can ask for this
to be reviewed.
You can access the case review form through the following link:http://ico.org.uk/concerns/
complaints_and_compliments/ complain-about-us I am sorry that we can be of no further assistance at this stage.
Yours sincerely
Sarah Timperley – Case Officer
Information Commissioner’s Office
Telephone: 01625 545508______________________________
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Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk2 attachments moorcroft.jpg
152Kmoorcroft2.jpg
138KPS.
Her er vedleggene:
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Jeg sendte en e-post til the High Court
Erik Ribsskog
Update/Fwd:
Complaint/Fwd: Update/Fwd: Complaint/Fwd: FW: Your letter of 29/7 with
the reference number: 0023045014/Fwd: Complaint
Erik Ribsskog Mon, Sep 8, 2014 at 12:46 AM To: rcjchancery.judgeslisting@hmcts.gsi.gov.uk
Hi,I send you a letter I’ve gotten, from Barclays, as an update, to my
complaint against them and the Financial Ombudsman.(I’ve sent you several e-mails about these cases earlier).
Best regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Aug 22, 2014 at 11:54 PM
Subject: Complaint/Fwd: Update/Fwd: Complaint/Fwd: FW: Your letter of
29/7 with the reference number: 0023045014/Fwd: Complaint
To: rcjchancery.judgeslisting@hmcts.gsi.gov.uk
Cc: post <post@mfa.no>, Legal LSC <legal.lsc@legalservices.gov.uk>,
she <she@topdanmark.dk>, Politikk Høyre <politikk@hoyre.no>,
Akademikerforbundet <post@akademikerforbundet.no>, LHT Customer
Service <csc@lht.co.uk>, Runcorn Office <runcornoffice@taroe.org>,
Info <info@tpas.org.uk>, Bjørn Ribsskog <bribsskog@gmail.com>, admin
<admin@lpl-norwegian-consulate.org.uk>, ITCGM- Norwegian Consulate
<norconsulate@itcgm.co.uk>, “hv-02.kontakt” <hv-02.kontakt@mil.no>,
“anne-kathrine.skodvin” <anne-kathrine.skodvin@ica.no>, “post@nav.no“
<post@nav.no>, “steve.rotheram.mp” <steve.rotheram.mp@parliament.uk>,
“complaint.info” <complaint.info@financial-ombudsman.org.uk> Hi,
I think it’s strange, that I get about a bank-complaint, from a guy,
with a muslim name, (if I’m not mistaking).If I’m not mistaking, I think the muslims have their own type of
banks, who don’t charge interest, (or something like that).So this I wanted to complain about, to the High Court.
Regards,
Erik Ribsskog
———- Forwarded message ———-
From: Customer Contact <customer.contact@financial-ombudsman.org.uk>
Date: Thu, Aug 21, 2014 at 3:02 PM
Subject: RE: Update/Fwd: Complaint/Fwd: FW: Your letter of 29/7 with
the reference number: 0023045014/Fwd: Complaint
To: Erik Ribsskog <eribsskog@gmail.com>Dear Mr E Ribsskog
Your complaint
Thank you for contacting us. We will reply to your email as soon as
possible – but within three weeks.If you need to get in touch before then, please use your reference,
16028726. If you want to send us any additional information, there’s
no need to send original documents.
Yours sincerelyMohammed Miah
Administrator (CCD)
Telephone 0800 0 234 567
Email complaint.info@financial-ombudsman.org.uk —–Original Message—–
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 19 August 2014 02:52
To: External Enquiries
Cc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk
Subject: Update/Fwd: Complaint/Fwd: FW: Your letter of 29/7 with the
reference number: 0023045014/Fwd: ComplaintHi,
I got a letter from RBS, the other day, which I attach, as an update,
to my complaint, against them.I’ll try to sumarise a bit.
I went to RBS Bootle, last month, and asked them, if I could have an
overdraft, for gradutes.(I need clothes for job-interviews and I also work with a lot of
inheritance-cases in Norway.An am unemployed, and am being messed with, by the Jobcentre, I think
I have to say, so I also need money for living-expenses).RBS told me, that it’s more than three years, since I got my degree.
So I couldn’t get an overdraft, for graduates, (they told me).
I have had a lot of complaints, against RBS Dale Street, (from a few
years ago, when I lived, in Leather Lane, where I lived, from 2006 to
2011).So that could be why I didn’t go at once, to ask for an overdraft for
graduates, (when I got my degree, in 2009).Since my relationship with RBS, wasn’t that good at the time, (due to
the mentioned complaints, etc).So my complaint now, is that RBS are unreasonable and unflexible, when
they now refuse me, and overdraft for graduates.I want to make a point of, that it isn’t that important to me, that I
get this overdraft, for graduates.I’m just as happy, if I get a normal overdraft or a credit-card.
I just need to sort my cash-flow-problem, (because I own property in
Norway, but it’s difficult to sell, because there are legal-problems,
(I think I have to call them now), since it’s a co-owned property. And
I’m also expecting to get more inheritances, from both my mothers
side, (an inheritance delayed since 2009), and later also on my
fathers side).So I’m trying not to be un-flexible myself.
I’m also glad if I get another type of loan/credit-card, from RBS,
(who has been my main-bank, since I switched to them, in 2007, (from
Barclays)).And also, I think they should applogoise, for calling me ‘Sir/Madam’,
when I’m a well-known customer.The Merseyside Police, called me ‘Miss Erik Ribsskog’, in a letter to
me, in 2007.Is this the Merseyside Police, who are messing with me, through RBS,
I’m wondering.(RBS are now partly owned by the Government, I think, after the
problems the bank had, during the finance-crises, a few years ago, if
I remember it right.Is it so, that the Government then use this bank, (that they own parts
of), to mess with citizens, I’m wondering a bit here.Hm).
Please just ask me, if there is anything more you wonder about,
regarding this complaint.I send a copy e-mail, to RBS, so that they can sort this, when they
give me their final response.So that they know I want a loan and an apology.
I hope this is alright!
Yours sincerely,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Aug 5, 2014 at 6:53 PM
Subject: Complaint/Fwd: FW: Your letter of 29/7 with the reference
number: 0023045014/Fwd: Complaint
To: “complaint.info” <complaint.info@financial-ombudsman.org.uk>
Cc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk Hi,
I wanted to complain about that RBS calls me ‘Sir/Madam’.
I’ve been a customer with them, since 2007, and I don’t like to be called Madam.
(And I’ve informed them about my name, and branch.
So this is that they harass me, I think).
Yours sincerely,
Erik Ribsskog
———- Forwarded message ———-
From: ~ RBS Customer Relations <Customer.Relations@rbs.co.uk>
Date: Tue, Aug 5, 2014 at 8:51 AM
Subject: FW: Your letter of 29/7 with the reference number:
0023045014/Fwd: Complaint
To: “eribsskog@gmail.com” <eribsskog@gmail.com>Dear Sir/Madam,
Case Reference 23045014.
Thank you for your patience whilst we have been reviewing your
complaint, and please accept our sincere apologies for the delay.Our review is taking us longer than we originally anticipated but once
this is completed, it will enable us to carry out a full investigation
and give you a response. We hope to let you know the outcome of our
review and investigations within the next two weeks. If, due to the
nature of your complaint this is not possible, we will be in touch to
provide you with an update.If you have anything further you would like to add to your complaint,
please call our Customer Care Team on 0845 607 2323. We’re here from
8am to 6pm Monday to Friday, 9am to 4pm Saturday. If you have a
hearing or speech impairment you can call us on Minicom 0845 900 5960.Regards
Rohit Saini—–Original Message—–
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 02 August 2014 23:56
To: ~ RBS Customer Relations
Cc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk; Joanne Dalton; DWP ICE
gateway team; Contact-Us; CONTACT-US; emb.london; admin; post
Subject: Your letter of 29/7 with the reference number:
0023045014/Fwd: ComplaintHi,
I’m refering to your letter from 29/7, which I received today, (from
someone with a signature, that isn’t easy to read I think, perhaps you
should start typing the names as well, just to complain a bit more,
while I’m at it, so to speak).(I attach scanned copies of this letter).
You write in the letter, that I can contact you, if I have something
more to add, about this case.What I really need is an overdraft.
Untill I’ve managed to sell a property, which I co-own, in Norway.
So if I could have an overdraft of around xx
(I’ve gotten a credit-card with a small credit-limit from Vanquis, and
a new check-book-account, from Barclays.But RBS is my main-bank, since I switched to you, in 2007, so I think
its a bit strange, if I don’t get like an overdraft, with you, when I
get credit-cards and check-books, from other banks, that aren’t even
my main-bank.Even if RBS is Scottish and my mother used to say, (during my
upbringing), that Scots were ‘gjerrige’, (like we say in Norway), for
some reason.The problem is that the Jobcentre aren’t civilised you see.
They ‘never’ pay me my jobseekers-allowance these days.
The owe me around £xxx since January, in missing jobseekers-allowances.
And many of the payments I’ve gotten this year, have also been delayed.
So JCP have been notourioulsy irreliable, this year, I have to say.
They have also framed me, and are taking me to court, for having sent
harasment-emails, which I haven’t sent at all.So it’s like I live in a war-zone in Africa, or something, I’d say, in 2014.
So I can trust JCP, so if I could please have an overdraft.
So that I can get bye, untill I’ve gotten my property sold in Norway,
(I need a landline-phone I think, because Drammen Tingrett don’t reply
to e-mails, and sometimes don’t even reply to my phone-calls, they
just pretend to be closed, during opening hours, (this is a local
court in Drammen, Norway, who are supposed to sell properties that are
co-owned, when one of the owners ask for them to do it, I asked them
to sell the property in 2011, but they still haven’t sold it).I attach some files about this property as well.
Since it’s a bit tirering, to having to walk around on the streets, to
look for coins, like I sometimes have to do, here in Walton.Since the JCP mess with me this much.
Thanks in advance for helping me with this over-draft!
Best regards,
Erik Ribsskog
———- Forwarded message ———-
From: ~ RBS Customer Relations <Customer.Relations@rbs.co.uk>
Date: Thu, Jul 24, 2014 at 2:09 PM
Subject: RE: Complaint
To: Erik Ribsskog <eribsskog@gmail.com>Dear Sir / Madam,
Thank you for your recent email.
The reference number of your Complaint is 23045014.
I am sorry you are unhappy with the service you recently received, but
grateful you have taken the time to explain why.I have reviewed your complaint and have passed your details on to the
relevant department who we feel are best placed to deal with the
issues you have raised. They will investigate the case carefully and
will contact you within the next 10 working days, if possible with a
full response. If the team needs more time to investigate, they will
tell you why and what they have done so far.We hope you will understand that we do not normally send our full
response by e-mail, as it may include confidential information that
could be read by other people.If you would like to contact us in the meantime, please e-mail us.
Regards
Ruchi Malhotra—–Original Message—–
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 23 July 2014 18:10
To: ~ RBS Customer Relations
Cc: complaint.info
Subject: ComplaintHi,
yesterday I was at your branch in Bootle, at Merseyside.
I opened a student-account with Barclays, in Sunderland, in 2004.
And in 2007, I switched to RBS.
So this is initially a student account.
And in 2009, I got my degree, from my home university, (Oslo
University College).And I now don’t get my jobseekers allowance, (for some strange reasons).
So I wondered if I could have an overdraft for graduates.
(To get money for clothes for job-interviews and travel to
job-interviews, etc.).I spoke with a brunette Cashier there, (Paula or something?), and a young clerk.
The clerk said I only have three years to get an overdraft for graduates.
But I’m from Norway, so I haven’t understood about these overdrafts,
until recently.And my grandmother died in 2009, and it’s been like a horrible
inheritance-brawl, in the years since this.And I still haven’t gotten my inheritance, (even if my mother died in
1999, so I should have gotten some inheritance, after my mothers
mother).So I try to send a complaint about this.
Since I think you are a bit un-flexible.
I think RBS could be a bit more flexible, (since I’m in a difficult
economical situation, now in this hot summer-weather as well), so I
hope that you can offer me some type of overdraft or emergency-loan or
at least a check-book.My account is with your branch in Dale St., in Liverpool.
So you can contact them, if you need more information, about my account.
Yours sincerely,
Erik Ribsskog
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*** WARNING : This message originates from the Internet *** The Royal
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This email is covered by our email disclaimer
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Tower, London, E14 9SR, United Kingdom.
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Her er vedleggene:
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Og enda en e-post til the High Court
Erik Ribsskog
Update/Fwd: Your complaint to the Parliamentary and Health Service Ombudsman PHSO ref: 198699
Erik Ribsskog Sat, Sep 6, 2014 at 10:38 PM To: rcjchancery.judgeslisting@hmcts.gsi.gov.uk———- Forwarded message ———-
From: Baker Steve <steve.baker@ombudsman.org.uk>
Date: Fri, Sep 5, 2014 at 6:06 PM
Subject: Your complaint to the Parliamentary and Health Service
Ombudsman PHSO ref: 198699
To: Erik Ribsskog <eribsskog@gmail.com>RESTRICTED
Dear Mr Ribsskog
Further to my email of 27 August 2014 I have now read your email of 22
August 2014. I apologise for this delayed reply; this due in part to
annual leave.I confirm that the Parliamentary and Health Service Ombudsman has no
role in instructing the police. If you are not satisfied with our
decision not to investigate your complaint, or if you think our
decision is wrong, you can request a review. To enable us to review
our decision you must provide us with evidence that our decision was
based on inaccurate information; or you have new information that was
not previously available to us; or we overlooked or misunderstood your
complaint.To make it easier to provide the information we need, we recommend
that you complete our form ‘What to do if you think our decision on
your complaint is wrong.’ which is available on our website:
www.ombudsman.org.uk. Alternatively, you can contact us for the form.
You would need to submit your review request to us within three months
of the date of this letter.Please contact me if you have any queries about this letter or the
services we provide.
Yours Sincerely,
Steve Baker – Customer Services Officer
Office of The Parliamentary & Health Service Ombudsman
Millbank Tower, Millbank, London SW1P 4QP
Tel: 0300 061 4145
Fax: 0300 061 4170
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Jeg sendte enda en e-post til the High Court
Erik Ribsskog
Update/Fwd: Your ref: 10055749 – Your letter from 6/8/Fwd: Tenancy Agreement
Erik Ribsskog Sat, Sep 6, 2014 at 10:35 PM To: rcjchancery.judgeslisting@hmcts.gsi.gov.uk———- Forwarded message ———-
From: Patel Geeta <Geeta.Patel@ombudsman.org.uk>
Date: Wed, Sep 3, 2014 at 3:11 PM
Subject: RE: Your ref: 10055749 – Your letter from 6/8/Fwd: Tenancy Agreement
To: “eribsskog@gmail.com” <eribsskog@gmail.com>PROTECTWe
are committed to keeping your information secure. As part of that
commitment we have
decided that when we send you information by email we may have to remove
some details. This includes information that may identify you, or any
other person and sometimes the organisation complained about.Dear SirOur reference:
EN-200225 (please quote in any further correspondence)Thank
you for copying us into your email of 22 August 2014 about Jobcentre
Plus (JCP). You complain that JCP owe you over £1000.00
in Jobseekers Allowance payments. I was sorry to learn of your concerns.Our
role is to consider complaints that government departments, agencies or
organisations in the UK have not acted properly or fairly, or
have provided a poor service.At
this time we have decided that we should wait until you have completed
JCP’s complaints process before we look at your concerns
further. This is because we often find that organisations themselves are
in the best position to resolve complaints about their service quickly
and effectively. It is also important for organisations to have full
opportunity to resolve complaints themselves
before we become involved.I have provided a link to JCP’s complaints procedure below:In
addition to their internal complaints process, JCP also have a second
tier to their complaints procedure called the Independent
Case Examiner (ICE). Their role is to look at how JCP deal with their
cases. We expect you to have been to ICE and received their final
decision before you bring your complaint to us.If
ICE is unable to resolve your complaint to your satisfaction, you can
then return to the Ombudsman. If you do need to return
to us, it is important that ICE have provided you with their final
response to your complaint, and confirmed that there is nothing further
that they can do to try to resolve your concerns. I have provided a web
link which provides further information about
ICE:If
you are still unhappy after you have received the final response from
ICE, you will need to ask a Member of Parliament (MP) to pass on your
complaint to us. This
is because the law says we can only consider a complaint once an MP has
asked us to do this on your behalf.
You can find out who your local MP is by using the following website:
www.parliament.uk/mps-lords-and-offices/mps/ or by telephoning the House of Commons Information Office on: 020 7219 4272. If you need to return to us, the easiest way to bring your complaint to us is by completing our complaint form, and then passing
it to your MP to sign, which can also be downloaded from our website at:
www.ombudsman.org.uk.If you do re-approach us please make sure you give us as much information as you can in particular, you will need to:- explain what was wrong with the response(s) you have received to your complaint from ICE;
- say what you want us to achieve for you;
- send us copies of any relevant correspondence and papers that you have;
- give written permission for us to obtain any papers and records connected to the complaint; and
- confirm whether you are taking legal action about it (because, by law, that may prevent us from looking
at the complaint).
You also mention your housing benefit payments and the local council. It is not clear whether you have a complaint
about the council, however it may be helpful if I explain we
are unable to help with a complaint about a council as they do not fall within our
remit. The Local Government Ombudsman (LGO) can consider complaints about councils and can be contacted using the details provided below:The Local Government OmbudsmanPO Box 4771CoventryCV4 0EHTelephone: 0300 061 0614I hope this information is clear and assists you in taking your complaint forward.
Yours faithfullyGeeta PatelCustomer Service OfficerParliamentary and Health Service OmbudsmanFollow us on
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you think our decision is wrong, you can request a review. To enable us
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Alternatively, you can contact us for the form. You would need to
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The original of this email was scanned for viruses by Government Secure
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image005.wmz
1K -
Jeg sendte en e-post til ICO
Erik Ribsskog
Update/Fwd: Ofcom reference: 1-266978842
Erik Ribsskog Sat, Aug 23, 2014 at 1:56 AM To: casework@ico.org.ukCc:
CISAS, post , Legal LSC
, she ,
Politikk Høyre, Akademikerforbundet , LHT Customer Service
, Runcorn Office ,
Info, Bjørn Ribsskog
, admin
, ITCGM- Norwegian Consulate
, “hv-02.kontakt”
, “anne-kathrine.skodvin”
, “post@nav.no” ,
“steve.rotheram.mp”,
“complaint.info”,
rcjchancery.judgeslisting@hmcts.gsi.gov.uk, “emb.london”
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sat, Aug 23, 2014 at 1:49 AM
Subject: Re: Ofcom reference: 1-266978842
To: CISAS <CISAS@idrs.ltd.uk>
Cc: post <post@mfa.no>, Legal LSC <legal.lsc@legalservices.gov.uk>,
she <she@topdanmark.dk>, Politikk Høyre <politikk@hoyre.no>,
Akademikerforbundet <post@akademikerforbundet.no>, LHT Customer
Service <csc@lht.co.uk>, Runcorn Office <runcornoffice@taroe.org>,
Info <info@tpas.org.uk>, Bjørn Ribsskog <bribsskog@gmail.com>, admin
<admin@lpl-norwegian-consulate.org.uk>, ITCGM- Norwegian Consulate
<norconsulate@itcgm.co.uk>, “hv-02.kontakt” <hv-02.kontakt@mil.no>,
“anne-kathrine.skodvin” <anne-kathrine.skodvin@ica.no>, “post@nav.no“
<post@nav.no>, “steve.rotheram.mp” <steve.rotheram.mp@parliament.uk>,
“complaint.info” <complaint.info@financial-ombudsman.org.uk>,
rcjchancery.judgeslisting@hmcts.gsi.gov.uk Hi,
thank you for your e-mail!
This case is now with ICO, (casework@ico.org.uk), so I guess, that we
should perhaps wait for them, to finish with their case-work, before I
e.g. escalate to you.I hope this is alright!
Best regards,
Erik Ribsskog
PS.
Here is more about this:
‘Erik Ribsskog
________________________________
Response from ICO regarding Virgin Media[Ref. RFA0550287]
________________________________
Erik Ribsskog Sat, Aug 23, 2014 at 12:05 AM
To: casework@ico.org.uk
Cc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk
Bcc: post , Legal LSC , she , Politikk Høyre , Akademikerforbundet ,
LHT Customer Service , Runcorn Office , Info , Bjørn Ribsskog , admin
, ITCGM- Norwegian Consulate , “hv-02.kontakt” ,
“anne-kathrine.skodvin” , “post@nav.no” , “steve.rotheram.mp” ,
“complaint.info“
Hi,I don’t understand why I have to send about this, with ‘snail-mail’.
E-mails should be fine enough.
Virgin don’t have a general enquiery e-mail-address, on their website.
So I then think I don’t have to exhaust their internal complaint procedure.
Since Virgin then sends a message, that they don’t want correspondence, I think.
(By not having their general enquiery e-mail address on their website).
So I would have wanted a second opinion, to do with this complaint, please.
So if you could please escalate, this complaint, to your line-manager.
Thanks in advance for any help with this!
Best regards,
Erik Ribsskog
On Thu, Aug 14, 2014 at 11:33 AM, <casework@ico.org.uk> wrote:
> 14 August 2014
>
>
>
> Case Reference Number RFA0550287
>
>
>
> Dear Mr Ribsskog
>
> Thank you for your correspondence dated 4 August 2014 regarding Virgin
> Media.
>
> Your concerns
>
> I understand from your correspondence that you have received an email from
> Virgin Media that suggests an account has been set up in your name; you then
> received an email to say that the contact email address has been changed.
>
> Our response
>
> For us to consider this matter further you would need to make your complaint
> in writing to Virgin Media and inform them of the specific reasons for your
> complaint, we require evidence that this has been done and that you have
> allowed them a certain amount of time in which to respond.
>
> The contact details for Virgin Media are as follows:
>
> Virgin Media Limited
> Media House
> Bartley Wood Business Park
> Hook
> Hampshire
> RG27 9UP
>
> It may be beneficial for you to send your correspondence by recorded
> delivery, this would evidence that Virgin Media have received your
> complaint. We would say to allow them 28 days in which to respond.
>
> If you do not receive a response from Virgin Media in this timeframe, you
> may wish to bring this matter back to us.
>
> Yours sincerely
>
> Sarah Timperley – Case Officer
> Information Commissioner’s Office
> Telephone: 01625 545508
>
>
>
>
> ____________________________________________________________ ________
>
>
> The ICO’s mission is to uphold information rights in the public interest,
> promoting openness by public bodies and data privacy for individuals.
>
> If you are not the intended recipient of this email (and any attachment),
> please inform the sender by return email and destroy all copies.
> Unauthorised access, use, disclosure, storage or copying is not permitted.
> Communication by internet email is not secure as messages can be intercepted
> and read by someone else. Therefore we strongly advise you not to email any
> information, which if disclosed to unrelated third parties would be likely
> to cause you distress. If you have an enquiry of this nature please provide
> a postal address to allow us to communicate with you in a more secure way.
> If you want us to respond by email you must realise that there can be no
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> Any email including its content may be monitored and used by the Information
> Commissioner’s Office for reasons of security and for monitoring internal
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> ensure that any email you write or forward is within the bounds of the law.
> The Information Commissioner’s Office cannot guarantee that this message or
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> should perform your own virus checks.
> ____________________________________________________________ ______
>
> Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
> Cheshire, SK9 5AF
> Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk‘.On Tue, Aug 12, 2014 at 10:59 AM, CISAS <CISAS@idrs.ltd.uk> wrote:
> Dear Mr Ribsskog,
>
>
>
> Thank you for your email. Please note that in order to maintain our
> impartiality, we can only advise you about the process of our scheme.
>
>
>
> CISAS is an Ofcom-approved redress scheme which individuals and small
> businesses of up to 10 employees (customers) can use to settle disputes with
> telecommunications providers that are subscribers to the scheme. CISAS can
> only consider complaints about communication services, billing and customer
> services issues between service providers and their customers. Please refer
> to the Information for Customers guide for examples of the types of disputes
> that we are unable to deal with.
>
>
>
> To use our service you must make a formal application after you have
> exhausted Virgin’s complaints procedure. Applications can be made through
> our website. Alternatively you can submit your application by email or post.
>
>
>
> We are unable to take on a complaint unless you can show that you have been
> in dispute with the company for a minimum of 8 weeks (but no more than 12
> months). However if the company has provided you with their final response,
> you can make an application to use CISAS immediately.
>
>
>
> You can also contact Virgin on;
>
>
>
> Caroline Probert
>
> Virgin media
>
> Po Box 333
>
> Matrix Court
>
> Swansea
>
> SA7 9BB
>
>
>
> Email: TacticalTeam@virginmedia.co.uk
>
>
>
> We hope you are able to settle your complaint directly with the company as
> soon as possible, however if the matter remains unresolved (and you feel
> your complaint falls within the scope of the scheme), please submit an
> application along with your supporting documents in due course.
>
>
>
> Yours sincerely
>
>
>
> CISAS
>
> www.cisas.org.uk
>
>
>
>
>
>
>
> —–Original Message—–
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 05 August 2014 17:42
> To: OCCtelecoms
> Cc: CISAS
> Subject: Re: Ofcom reference: 1-266978842
>
>
>
> Hi,
>
>
>
> thank you for your e-mail!
>
>
>
> I send a copy-email to the internet adjudicator then.
>
>
>
> I tried to look more at Virgins website now, and had a chat with Phil.
>
>
>
> But when I tried to call the mobile-number he mentioned, then it wasn’t
> free, (anyway), and I’m out of credit on my mobile, since I haven’t gotten
> my jobseekers allowance lately.
>
>
>
> And I attach a copy of the conversation with Phil.
>
>
>
> I think it’s strange they don’t have an e-mail-address.
>
>
>
> I used to be with BT Broadband, (from 2006 to 2011), and they were possible
> to e-mail.
>
>
>
> But when I moved to Sunderland, in 2011, then BT sent me a cheque, for
> around £150, I think.
>
>
>
> So they must have double-charged me, for some months, I think.
>
>
>
> And then discovered this, later.
>
>
>
> I really wanted to use a credit they had.
>
>
>
> But I think what happened was that BT double-charged me instead.
>
>
>
> So like some sharia, or something?
>
>
>
> So BT freaked me out, I have to say.
>
>
>
> And that’s why I chosed Virgin now.
>
>
>
> But if I’d known they don’t use e-mail, then I would have chosen Talk Talk,
> (or another internet-supplier), I think.
>
>
>
> Just to try to update.
>
>
>
> Thanks again for the e-mail.
>
>
>
> Best regards,
>
>
>
> Erik Ribsskog
>
>
>
>
>
> On Mon, Aug 4, 2014 at 1:39 PM, OCCtelecoms <OCCtelecoms@ofcom.org.uk>
> wrote:
>
>> Ofcom reference: 1-266978842
>
>>
>
>>
>
>>
>
>> 04 August 2014
>
>>
>
>>
>
>>
>
>> Dear Mr Ribsskog
>
>>
>
>>
>
>>
>
>> Thank you for contacting Ofcom about Virgin Media Ltd.
>
>>
>
>>
>
>>
>
>> Although we are unable to get involved in individual disputes, I
>
>> realise that you have approached us for help and will explain how you
>
>> can progress your complaint.
>
>>
>
>>
>
>>
>
>> If you have already contacted Virgin Media Ltd and feel you have been
>
>> dealt with poorly or unreasonably, you can ask them to take your
>
>> complaint to a higher level. You can find out how to do this from your
>
>> service provider’s code of practice. This should detail their full
>
>> complaints procedure and will be available through its website and
>
>> customer services. Some service providers also print complaint information
>> on the back of their phone bills.
>
>>
>
>>
>
>>
>
>> You are likely to resolve your dispute by following the complaints
>
>> procedure, but if you exhaust this and remain unhappy, you should ask
>
>> your service provider to send you a letter outlining their final
>
>> position. This is known as a ‘deadlock’ letter.
>
>>
>
>>
>
>>
>
>> Once you have received a deadlock letter, you may be able to take your
>
>> dispute to an Alternative Dispute Resolution (ADR) scheme. You can
>
>> also take your dispute to an ADR scheme if it remains unresolved 8
>
>> weeks after you first complained.
>
>>
>
>>
>
>>
>
>> An ADR scheme is an important piece of consumer protection which every
>
>> service provider has to belong to. They are free and independent
>
>> services available to residential or small business (up to 10 employees)
>> customers.
>
>> Service providers must abide by an ADR’s decision, but if you are
>
>> dissatisfied with the outcome you are free to consider legal action.
>
>>
>
>>
>
>>
>
>> For information, Virgin Media Ltd is a member of the Communications
>
>> and Internet Services Adjudication Scheme (CISAS) for the purpose of
>
>> ADR. You can contact CISAS at:
>
>>
>
>>
>
>>
>
>> CISAS
>
>>
>
>> International Dispute Resolution Centre
>
>>
>
>> 70 Fleet Street
>
>>
>
>> London
>
>>
>
>> EC4Y 1EU
>
>>
>
>>
>
>>
>
>> Phone: 020 7520 3827
>
>>
>
>> Email: info@cisas.org.uk
>
>>
>
>> Website: www.cisas.org.uk.
>
>>
>
>>
>
>>
>
>> With regards to the quality of customer service given by your
>
>> provider, whilst this does not fall under our remit, it is in a
>
>> provider’s own interest to treat their customers well. Additionally,
>
>> we record all of the complaints we receive, so can identify issues of
>> general consumer concern.
>
>> If we notice a particular increase in similar complaints against the
>
>> same provider, we may raise this with them for internal review.
>
>>
>
>>
>
>>
>
>> I hope you find this information helpful and can confirm that I have
>
>> recorded details of your experience. If you need more advice, you can
>
>> visit our website at: www.ofcom.org.uk or phone the Consumer Contact
>
>> Team on: 0300
>
>> 123 3333 or 020 7981 3040. You should quote the reference number at
>
>> the top of this letter.
>
>>
>
>>
>
>>
>
>> Yours sincerely
>
>>
>
>>
>
>>
>
>> Charlotte Sperry
>
>>
>
>> Consumer Contact Team
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>> ________________________________
>
>>
>
>> ************************************************************ **********
>
>> ********************************************
>
>> For more information visit www.ofcom.org.uk
>
>>
>
>> This email (and any attachments) is confidential and intended for the
>
>> use of the addressee only.
>
>>
>
>> If you have received this email in error please notify the originator
>
>> of the message and delete it from your system.
>
>>
>
>> This email has been scanned for viruses. However, you open any
>
>> attachments at your own risk.
>
>>
>
>> Any views expressed in this message are those of the individual sender
>
>> and do not represent the views or opinions of Ofcom unless expressly
>
>> stated otherwise.
>
>> ************************************************************ **********
>
>> ********************************************
>
> Confidentiality and Disclaimer Notice
>
> Unless otherwise agreed expressly in writing by an authorised
> employee of IDRS Ltd, this communication is to be treated as
> confidential and the information in it may not be used or
> disclosed except for the purpose for which it has been sent. If
> you have reason to believe that you are not the intended
> recipient of this communication, please contact the sender
> immediately.
>
> IDRS Ltd may monitor email traffic data and also the content of
> email for the purposes of security and staff training.
>
> WARNING: Computer viruses can be transmitted by Email. IDRS Ltd
> virus scans all email sent and received by its systems but the
> recipient should also check this Email and any attachments for
> the
> presence of viruses. IDRS Ltd accepts no liability for any
> damage caused by any virus transmitted by this Email. -
Jeg sendte enda en e-post til the High Court
Erik Ribsskog
New update/Fwd: Your complaint to the Parliamentary & Health Service Ombudsman
Erik Ribsskog Sat, Aug 23, 2014 at 1:41 AM To: rcjchancery.judgeslisting@hmcts.gsi.gov.ukCc:
post, Legal LSC
, she ,
Politikk Høyre, Akademikerforbundet , LHT Customer Service
, Runcorn Office ,
Info, Bjørn Ribsskog
, admin
, ITCGM- Norwegian Consulate
, “hv-02.kontakt”
, “anne-kathrine.skodvin”
, “post@nav.no” ,
“steve.rotheram.mp”———- Forwarded message ———-
From: Baker Steve <steve.baker@ombudsman.org.uk>
Date: Tue, Aug 12, 2014 at 12:53 PM
Subject: Your complaint to the Parliamentary & Health Service Ombudsman
To: “eribsskog@gmail.com” <eribsskog@gmail.com>RESTRICTEDDear SirThe Parliamentary and Health Service Ombudsman’s Office acknowledges
your correspondence which was dated 12/08/2014. We will respond to you
shortly. Your reference number, which you should quote if you need to
contact us, is 198699.Please read the important information below
Using your information
The Ombudsman’s investigations are by law conducted in private and we
will at all times comply with the Data Protection Act 1998. At the same
time, in order to assess your complaint, we may need to obtain or share
information about your case with other parties,
such as our specialist advisers and the body that you have complained
about. We may also use information about your case for training purposes
or to help us investigate similar complaints. If there is any reason
why we should not use the information we hold
on your case, or if you have any questions about how we will handle it,
please let us know.Happy with our service?
We aim to give the best possible service to our customers. If you are
dissatisfied with the standard of service you receive from us, or if you
have concerns about the decision we reach on your case, you may pursue
your concerns through our complaints procedure.
If you would like further information about the procedure please contact
us on 0300 061 4076, or by email at complaintsaboutphso@ombudsman.org.uk . Alternatively, details about our complaints procedure are available from our website at www.ombudsman.org.uk. Monitoring our service
We use an external research company to find out what our customers
think. If you would prefer us not to pass your contact details on to
them please call 0300 061 4222 or email us at customersurvey@ombudsman.org.uk Yours faithfully
Steve Baker –
Customer Services OfficerOffice of The Parliamentary & Health Service OmbudsmanMillbank Tower, Millbank, London SW1P 4QPTel: 0300 061 4145Fax: 0300 061 4170Follow us on
The original of this email was scanned for viruses by Government Secure
Intranet virus scanning service supplied exclusively by Cable &
Wireless in partnership with MessageLabs.
On leaving the GSI this email was certified virus free.
All email communications with PHSO pass through the Government Secure
Intranet, and may be automatically logged, monitored and/or recorded for
legal purposes.
The MessageLabs Anti Virus Service is the first managed service to
achieve the CSIA Claims Tested Mark (CCTM Certificate Number
2006/04/0007), the UK Government quality mark initiative for information
security products and services. For more information about this please
visit www.cctmark.gov.uk -
Jeg sendte en e-post til the High Court
Erik Ribsskog
Update/Fwd: Your complaint to the Parliamentary and Health Service Ombudsman PHSO ref: 198699
Erik Ribsskog Sat, Aug 23, 2014 at 1:38 AM To: rcjchancery.judgeslisting@hmcts.gsi.gov.ukCc:
post, Legal LSC
, she ,
Politikk Høyre, Akademikerforbundet , LHT Customer Service
, Runcorn Office ,
Info, Bjørn Ribsskog
, admin
, ITCGM- Norwegian Consulate
, “hv-02.kontakt”
, “anne-kathrine.skodvin”
, “post@nav.no” ,
“steve.rotheram.mp”———- Forwarded message ———-
From: Baker Steve <steve.baker@ombudsman.org.uk>
Date: Tue, Aug 12, 2014 at 1:04 PM
Subject: Your complaint to the Parliamentary and Health Service Ombudsman PHSO ref: 198699
To: “eribsskog@gmail.com” <eribsskog@gmail.com>RESTRICTEDWe
are committed to keeping your information secure. As part of that
commitment we have decided that when we send you information by email we
may
have to remove some details. This includes information that may
identify you, or any other person and sometimes the organisation
complained about.Dear Mr RibsskogThank
you for your complaint about the Financial Ombudsman Service. Our role
is to consider complaints that the NHS in England, government
departments
and a range of other public bodies in the UK. We are unable to help you
with your complaint because the law that empowers us (Parliamentary
Commissioners Act 1967) does not give us any power to investigate
complaints about the Financial Ombudsman Service.
You may wish to discuss your concerns with your MP, or your local Citizens Advice Bureau.
I
hope this information helps you to progress your complaint. Please
contact me if you have any queries about this email or the services we
provide.
Yours sincerelySteve Baker –
Customer Services OfficerOffice of The Parliamentary & Health Service OmbudsmanMillbank Tower, Millbank, London SW1P 4QPTel: 0300 061 4145Fax: 0300 061 4170Follow us on
Our review processIf
you think our decision is wrong, you can request a review. To enable us
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Jeg sendte en e-post til CC Water
Erik Ribsskog
Update/Fwd: Stakeholder Manager Mrs. G. Anderson/Fwd: Your letter from Collections Manager Daniel Barr, from 16/7
Erik Ribsskog Tue, Aug 19, 2014 at 2:15 AM To: northwest@ccwater.org.ukCc:
Gemma Thomas, Q&A
, United Utilities
, mailbox@ofwat.gsi.gov.uk Hi,I got a new letter, from United Utilities, a few days ago.
So I send you an update, about my complaint, against them.
(I’ve scanned and attached their letter).
I can try to summarise a bit, about the problems.
Back in 2011, I agreed a payment-plan, with United Utilties.
(After contacting CCCS, (now Stepchange), a couple of years before
that again, about advice, about my budget, etc).The agreement was that I would pay United Utilities a tokey-payment,
of £1, untill I got a new job.And I still haven’t gotten a new job.
But United Utilities now wants to break this agreement, and they want
me to pay more than the monthly token-payment, even if I haven’t
gotten a new job, yet.I think that United Utilities then break our payment-agreement, (from
2011), so I’m trying to complain, to the Government, (CC Water), about
this.I hope this is alright!
Pleas just ask me if you have any questions.
Yours sincerely,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Aug 7, 2014 at 4:57 PM
Subject: Re: Stakeholder Manager Mrs. G. Anderson/Fwd: Your letter
from Collections Manager Daniel Barr, from 16/7
To: Gemma Thomas <Gemma.Thomas@ofwat.gsi.gov.uk>
Cc: northwest@ccwater.org.ukHi,
thank you for your e-mail!
I send a copy, of this e-mail, to CC Water, then.
So that they can have a look at this case.
Thanks again for the e-mail and contact-information!
Best regards,
Erik Ribsskog
On Thu, Aug 7, 2014 at 4:37 PM, Gemma Thomas
<Gemma.Thomas@ofwat.gsi.gov.uk> wrote:
> Dear Mr Ribsskog
>
> Thank you for copying us into your email to United Utilities. I do appreciate your concern here.
>
> I have noted the concerns you raise about United Utilities. We
monitor the overall performance of water companies – including how many
complaints they are getting, whether they are resolving them first time,
and how satisfied customers are with how their company has dealt with
their complaint. Where we find companies are lagging behind, we will
take action.
>
> In terms of your specific issue with the company, we expect
companies to investigate consumer queries and resolve them as swiftly as
possible to the customer’s satisfaction.
>
> Where a company has failed to do this, I would advise you to
contact the Consumer Council for Water (CCWater). CCWater is the
statutory consumer body for the water industry. They can help consumers
through their company’s complaints procedure or formally investigate
when matters remain unresolved after the company has had a reasonable
chance to deal with them.
>
> I have provided below their details should you wish to contact them in the future.
>
> Suite 902, 9th Floor, Bridgewater House,
> Whitworth Street,
> Manchester, M1 6LT
> Telephone: 0161 236 6112,
> Fax: 0161 228 6117
> northwest@ccwater.org.uk
>
> If you require any further information or have any additional questions please do contact me.
>
> Yours sincerely
>
> Gemma Thomas
> Correspondence & Freedom of Information Officer
> Corporate Communications
> Ofwat
>
> Tel: 0121 644 7644
> Mobile : 0754 067 1545
>
> Ofwat.gov.uk
> Address: Centre City Tower, 7 Hill Street, Birmingham, B5 4UA
> Follow us on twitter: twitter.com/Ofwat
>
> Disclaimer:
> ‘Every reasonable effort is made to make the information and any
commentary on the law contained in this e-mail accurate and up to date,
but no responsibility for its accuracy and correctness, or for any
consequences of relying on it, is assumed by the sender or Ofwat. The
information and commentary does not, and is not intended to, amount to
legal advice to any person on a specific case or matter. You are
strongly advised to obtain specific, personal advice from a lawyer or
other appropriate adviser about your case or matter and not to rely on
the information or comments in this e-mail.’
>
>
>
> —–Original Message—–
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 03 August 2014 02:43
> To: United Utilities
> Cc: mailbox; Q&A
> Subject: To: Stakeholder Manager Mrs. G. Anderson/Fwd: Your letter from Collections Manager Daniel Barr, from 16/7
>
> Hi,
>
> I’m refering to your letter from 31/7, which I received earlier this week, (and which I attach a scanned copy of).
>
> You write that I have ‘strong views’ to do, with this case.
>
> But this is really more that this case bores me.
>
> I’m from Norway, and we have a strong tradiotion there, that an agreement is an agreement, like we say.
>
> So we get bored if we have to repeat about this.
>
> (At least I do).
>
> Because the agreement was that I would pay United Utilties £1 a month, untill I got a new job.
>
> And it wasn’t specified, that this was only towards the arrears, like I think one of your earlier letter says.
>
> This was towards both the arrears and the new water-bills.
>
> This was an agreement, that was up and running, between United Utilities and myself, from 2011 to 2014.
>
> So that you just break this agreement, I think is very strange.
>
> I admit that I have had problems paying the £1 token-payment, some months, this year.
>
> But that’s because the jobcentre are messing with me.
>
> They owe me around £900 in missing jobseekers-allowance-payments, since January.
>
> And the relatively few payments, which I’ve gotten from the Jobcentre, this year, has often been delayed.
>
> So it has been a dificult year, for me.
>
> I have both in May and in July almost starved to death, (I think I
have to say), and I have had to go and look for coins, on the street,
here in Walton and the City Centre, to get enough money, for a packet of
spagetti, for 20 pence, at Tesco, to get me through, another day,
waiting for this unisivilised, (I think I have to call them), Jobcentre,
to send me the money they owe me.
>
> The Jobcentre are also framing me.
>
> They say I’ve sent one of their staff harassment-emails, which I haven’t sent at all.
>
> They have banned me from my five closest jobcentres, and are taking
me to court, (Liverpool & Knowsley Magistrates Court), in this,
murder of justice-case, (I think I have to call it).
>
> So this is like the Government are having some type of war against me.
>
> I don’t get my inheritance from Norway, (due in 2009), and I don’t get to sell my property in Norway.
>
> I don’t get my study-loan from Norway, I don’t get my pension, that I’ve paid there, when I lived there.
>
> I don’t get any of my rights, in Norway, I have to say.
>
> So who knows what’s going on.
>
> I send copies of this e-mail to Stepchange and Ofwat.
>
> So I hope they can get you to realize, that a water-company should be trustworthy.
>
> A water-company have a big responsibility, to provide water, that’s suitable for people, to drink.
>
> So water-companies should be trust-worthy, I think.
>
> I think it isn’t fine, with water-companies, that break agreements, like United Utilities have done here.
>
> Since water-companies, should be possible to trust, I think.
>
> So I hope Ofwat and Stephchange agrees with me on this.
>
> Regards,
>
> Erik Ribsskog
>
>
> ———- Forwarded message ———-
> From: Erik Ribsskog <eribsskog@gmail.com>
> Date: Tue, Jul 22, 2014 at 3:45 AM
> Subject: Your letter from Collections Manager Daniel Barr, from 16/7
> To: United Utilities <Customer.service@uuplc.co.uk>
> Cc: Q&A <contactus@stepchange.org>
>
>
> Hi,
>
> I’m refering to your letter, from Collections Manager Daniel Barr, from 16/7, (which I attach a scanned copy of).
>
> We don’t have a payment-agreement for around £60 a month.
>
> It’s for £1 a month, untill I get a job.
>
> (This agreement we’ve had for several years now).
>
> You’ve just tried to change it, over my head, some months ago.
>
> So this I wanted to complain about.
>
> Erik Ribsskog
>
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