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  • Jeg sendte en e-post til Cisas

    Erik Ribsskog

    Update/Fwd: Complaint about Virgin and ICO/Fwd: Response from ICO regarding Virgin Media[Ref. RFA0550287]
    Erik Ribsskog Mon, Sep 8, 2014 at 1:10 AM

    To: info@cisas.org.uk

    Cc:
    CollectionsAccountReview@virginmedia.co.uk, Q&A
    , casework@ico.org.uk,
    customers@moorgroup.com
    Hi,

    I send you a letter I got the other day, (to do with this case), from
    Moorcroft Debt Recovery Limited.

    I asked Virgin to ‘freeze’ the case, untill I’ve heard back, from you,
    the Ombudsmen.

    (Since I don’t think this debt is ‘real’.

    It’s Virgin who owes me money, I think, (for distroying my wall, etc).

    Like I’ve explained about, in the forwarded e-mails).

    But Virgin didn’t want to listen, it seems.

    And they were unreasonable, (I think I have to say), and have contaced
    a debt recovery company, about me, it seems.

    So this I wanted to update about.

    And I send a copy e-mail, to the mentioned debt recovery company.

    So that they’ll freeze the case,  (hopyfully), untill this case is
    finished, with the Government ombudsmen, (Cisas, etc).

    Best regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Tue, Sep 2, 2014 at 5:26 PM
    Subject: Complaint about Virgin and ICO/Fwd: Response from ICO
    regarding Virgin Media[Ref. RFA0550287]
    To: info@cisas.org.uk
    Cc: CollectionsAccountReview@virginmedia.co.uk, Q&A
    <contactus@stepchange.org>, casework@ico.org.uk

    Hi,

    I send this compaint on to you now.

    ICO wants me to go through Virgin’s internal comlaint-procedure.

    But I don’t think I have to do this, (to get ICO to look at my compaint).

    This is because, that Virgin doesn’t have their general enquiery
    e-mail-address, on their website.

    (The e-mail-address, that I use, to copy them now, is one they’ve
    used, in an e-mail they sent me, around a year, after that I wanted to
    complain about them, to Ofcom, who also didn’t have their general
    enquiery e-mail-address, on their website, if I remember it right).

    If the company, (Virgin), don’t have their general enquiery
    e-mail-address, on their website.

    Then they send a message, that they don’t want correspondence, I think.

    So then it seems absurd, that someone wants me to still go through
    their internal complaint-procedure, (when Virgin makes it that
    difficult to complain, I think).

    Due to this, (that the Virgin complaint ended up with ICO, (I think it
    was), and not Ofcom, (due to they not having an e-mail-address that
    was easy to find, on their website, (and I’ve worked as a Company
    Researcher, in 2007 and 2008, so I’m used with, that companies have
    general enquiery e-mail-addresses, on their websited), has delayed the
    complaint-process, I think.

    So this is also a complaint about Ofcom, I have to say.

    This is not about the actual complaint, (that Virgin visited my
    address, like four or five times, to install a broadband-line, with up
    to three people at a time, when BT only use one visit, and Virgin also
    distroyed my printer, when they were here, and drilled an extra hole,
    in the wall, kind of distroying my lounge a bit. And Virgin has also
    charged me for a lot of months, (July, August, September and parts of
    October), for internet, even if they disconected the line, around the
    end of June, so I haven’t been able, to use their internet, but have
    had to buy mobile broadband, from EE/T-mobile. So I expect a monitary
    compensation, due to that the first Virgin-enigneer, distroyed my
    printer and my lounge-wall, and due to that I was harassed by Virgin,
    I think, due to that I got many engineers visiting here, who didn’t
    have an apointment, and who sat on my lounge-floor, infront of the
    mentioned wall, like they were praying in a mosque, etc. And he didn’t
    have an apointment, (and there were also about two more Virgin-visits,
    withour apointment), and the internet didn’t work, the first month, or
    so, so this was all in all, very many problems and strange stuff, from
    Virgin, that I wanted to complain about, but I didn’t get the
    complaint sent right, before almost a year to late, due to that the
    right e-mail-addresses, weren’t published, on the internet, and ICO
    didn’t want to send the e-mails on to Ofcom, the way I remember it.
    Something like that).

    Please just contact me, if you have any questions, to do with my complaint!

    Best regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From:  <casework@ico.org.uk>
    Date: Tue, Sep 2, 2014 at 2:46 PM
    Subject: Response from ICO regarding Virgin Media[Ref. RFA0550287]
    To: eribsskog@gmail.com

    2 September 2014

    Case Reference Number RFA0550287

    Dear Mr Ribsskog

    Thank you for your further correspondence dated 1 September 2014
    regarding Virgin Media.

    The email you sent to Virgin Media on the 31 August seems to be
    related to your Virgin Media account and your dispute surrounding the
    bills for July through to October, this dispute is not a data
    protection issue. The email doesn’t seem to address the issue that you
    believe a separate account has been set up fraudulently in your name.

    As previously mentioned in my correspondence, it is part of our
    complaints policy that you bring this issue to the attention of the
    organisation first, and then to allow 28 days for them to respond.

    If you remain dissatisfied upon receipt of a response from Virgin
    Media, and for us to consider your complaint further we would require
    the following:

    A copy of your complaint to Virgin Media raising the issue of the
    account that has been set up in your name fraudulently.
    A copy of any response you may receive from Virgin Media.

    Although we are unable to progress this matter without this
    information, if you are unhappy with my response you can ask for this
    to be reviewed.
    You can access the case review form through the following link:

    http://ico.org.uk/concerns/complaints_and_compliments/complain-about-us

    I am sorry that we can be of no further assistance at this stage.

    Yours sincerely

    Sarah Timperley – Case Officer
    Information Commissioner’s Office
    Telephone: 01625 545508

    ____________________________________________________________________

    The ICO’s mission is to uphold information rights in the public
    interest, promoting openness by public bodies and data privacy for
    individuals.

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    2 attachments
    moorcroft.jpg
    152K
    moorcroft2.jpg
    138K

    PS.

    Her er vedleggene:

    moorcroft

    moorcroft2

  • Jeg sendte en e-post til the High Court

    Erik Ribsskog

    Update/Fwd:
    Complaint/Fwd: Update/Fwd: Complaint/Fwd: FW: Your letter of 29/7 with
    the reference number: 0023045014/Fwd: Complaint
    Erik Ribsskog Mon, Sep 8, 2014 at 12:46 AM

    To: rcjchancery.judgeslisting@hmcts.gsi.gov.uk
    Hi,

    I send you a letter I’ve gotten, from Barclays, as an update, to my
    complaint against them and the Financial Ombudsman.

    (I’ve sent you several e-mails about these cases earlier).

    Best regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Fri, Aug 22, 2014 at 11:54 PM
    Subject: Complaint/Fwd: Update/Fwd: Complaint/Fwd: FW: Your letter of
    29/7 with the reference number: 0023045014/Fwd: Complaint
    To: rcjchancery.judgeslisting@hmcts.gsi.gov.uk
    Cc: post <post@mfa.no>, Legal LSC <legal.lsc@legalservices.gov.uk>,
    she <she@topdanmark.dk>, Politikk Høyre <politikk@hoyre.no>,
    Akademikerforbundet <post@akademikerforbundet.no>, LHT Customer
    Service <csc@lht.co.uk>, Runcorn Office <runcornoffice@taroe.org>,
    Info <info@tpas.org.uk>, Bjørn Ribsskog <bribsskog@gmail.com>, admin
    <admin@lpl-norwegian-consulate.org.uk>, ITCGM- Norwegian Consulate
    <norconsulate@itcgm.co.uk>, “hv-02.kontakt” <hv-02.kontakt@mil.no>,
    “anne-kathrine.skodvin” <anne-kathrine.skodvin@ica.no>, “post@nav.no“
    <post@nav.no>, “steve.rotheram.mp” <steve.rotheram.mp@parliament.uk>,
    “complaint.info” <complaint.info@financial-ombudsman.org.uk>

    Hi,

    I think it’s strange, that I get about a bank-complaint, from a guy,
    with a muslim name, (if I’m not mistaking).

    If I’m not mistaking, I think the muslims have their own type of
    banks, who don’t charge interest, (or something like that).

    So this I wanted to complain about, to the High Court.

    Regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Customer Contact <customer.contact@financial-ombudsman.org.uk>
    Date: Thu, Aug 21, 2014 at 3:02 PM
    Subject: RE: Update/Fwd: Complaint/Fwd: FW: Your letter of 29/7 with
    the reference number: 0023045014/Fwd: Complaint
    To: Erik Ribsskog <eribsskog@gmail.com>

    Dear Mr E Ribsskog

    Your complaint

    Thank you for contacting us. We will reply to your email as soon as
    possible – but within three weeks.

    If you need to get in touch before then, please use your reference,
    16028726. If you want to send us any additional information, there’s
    no need to send original documents.
    Yours sincerely

    Mohammed Miah

    Administrator (CCD)

    Telephone       0800 0 234 567
    Email           complaint.info@financial-ombudsman.org.uk

    —–Original Message—–
    From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    Sent: 19 August 2014 02:52
    To: External Enquiries
    Cc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk
    Subject: Update/Fwd: Complaint/Fwd: FW: Your letter of 29/7 with the
    reference number: 0023045014/Fwd: Complaint

    Hi,

    I got a letter from RBS, the other day, which I attach, as an update,
    to my complaint, against them.

    I’ll try to sumarise a bit.

    I went to RBS Bootle, last month, and asked them, if I could have an
    overdraft, for gradutes.

    (I need clothes for job-interviews and I also work with a lot of
    inheritance-cases in Norway.

    An am unemployed, and am being messed with, by the Jobcentre, I think
    I have to say, so I also need money for living-expenses).

    RBS told me, that it’s more than three years, since I got my degree.

    So I couldn’t get an overdraft, for graduates, (they told me).

    I have had a lot of complaints, against RBS Dale Street, (from a few
    years ago, when I lived, in Leather Lane, where I lived, from 2006 to
    2011).

    So that could be why I didn’t go at once, to ask for an overdraft for
    graduates, (when I got my degree, in 2009).

    Since my relationship with RBS, wasn’t that good at the time, (due to
    the mentioned complaints, etc).

    So my complaint now, is that RBS are unreasonable and unflexible, when
    they now refuse me, and overdraft for graduates.

    I want to make a point of, that it isn’t that important to me, that I
    get this overdraft, for graduates.

    I’m just as happy, if I get a normal overdraft or a credit-card.

    I just need to sort my cash-flow-problem, (because I own property in
    Norway, but it’s difficult to sell, because there are legal-problems,
    (I think I have to call them now), since it’s a co-owned property. And
    I’m also expecting to get more inheritances, from both my mothers
    side, (an inheritance delayed since 2009), and later also on my
    fathers side).

    So I’m trying not to be un-flexible myself.

    I’m also glad if I get another type of loan/credit-card, from RBS,
    (who has been my main-bank, since I switched to them, in 2007, (from
    Barclays)).

    And also, I think they should applogoise, for calling me ‘Sir/Madam’,
    when I’m a well-known customer.

    The Merseyside Police, called me ‘Miss Erik Ribsskog’, in a letter to
    me, in 2007.

    Is this the Merseyside Police, who are messing with me, through RBS,
    I’m wondering.

    (RBS are now partly owned by the Government, I think, after the
    problems the bank had, during the finance-crises, a few years ago, if
    I remember it right.

    Is it so, that the Government then use this bank, (that they own parts
    of), to mess with citizens, I’m wondering a bit here.

    Hm).

    Please just ask me, if there is anything more you wonder about,
    regarding this complaint.

    I send a copy e-mail, to RBS, so that they can sort this, when they
    give me their final response.

    So that they know I want a loan and an apology.

    I hope this is alright!

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Tue, Aug 5, 2014 at 6:53 PM
    Subject: Complaint/Fwd: FW: Your letter of 29/7 with the reference
    number: 0023045014/Fwd: Complaint
    To: “complaint.info” <complaint.info@financial-ombudsman.org.uk>
    Cc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk

    Hi,

    I wanted to complain about that RBS calls me ‘Sir/Madam’.

    I’ve been a customer with them, since 2007, and I don’t like to be called Madam.

    (And I’ve informed them about my name, and branch.

    So this is that they harass me, I think).

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: ~ RBS Customer Relations <Customer.Relations@rbs.co.uk>
    Date: Tue, Aug 5, 2014 at 8:51 AM
    Subject: FW: Your letter of 29/7 with the reference number:
    0023045014/Fwd: Complaint
    To: “eribsskog@gmail.com” <eribsskog@gmail.com>

    Dear Sir/Madam,

    Case Reference 23045014.

    Thank you for your patience whilst we have been reviewing your
    complaint, and please accept our sincere apologies for the delay.

    Our review is taking us longer than we originally anticipated but once
    this is completed, it will enable us to carry out a full investigation
    and give you a response.  We hope to let you know the outcome of our
    review and investigations within the next two weeks.  If, due to the
    nature of your complaint this is not possible, we will be in touch to
    provide you with an update.

    If you have anything further you would like to add to your complaint,
    please call our Customer Care Team on 0845 607 2323. We’re here from
    8am to 6pm Monday to Friday, 9am to 4pm Saturday. If you have a
    hearing or speech impairment you can call us on Minicom 0845 900 5960.

    Regards
    Rohit Saini

    —–Original Message—–
    From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    Sent: 02 August 2014 23:56
    To: ~ RBS Customer Relations
    Cc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk; Joanne Dalton; DWP ICE
    gateway team; Contact-Us; CONTACT-US; emb.london; admin; post
    Subject: Your letter of 29/7 with the reference number:
    0023045014/Fwd: Complaint

    Hi,

    I’m refering to your letter from 29/7, which I received today, (from
    someone with a signature, that isn’t easy to read I think, perhaps you
    should start typing the names as well, just to complain a bit more,
    while I’m at it, so to speak).

    (I attach scanned copies of this letter).

    You write in the letter, that I can contact you, if I have something
    more to add, about this case.

    What I really need is an overdraft.

    Untill I’ve managed to sell a property, which I co-own, in Norway.

    So if I could have an overdraft of around xx

    (I’ve gotten a credit-card with a small credit-limit from Vanquis, and
    a new check-book-account, from Barclays.

    But RBS is my main-bank, since I switched to you, in 2007, so I think
    its a bit strange, if I don’t get like an overdraft, with you, when I
    get credit-cards and check-books, from other banks, that aren’t even
    my main-bank.

    Even if RBS is Scottish and my mother used to say, (during my
    upbringing), that Scots were ‘gjerrige’, (like we say in Norway), for
    some reason.

    The problem is that the Jobcentre aren’t civilised you see.

    They ‘never’ pay me my jobseekers-allowance these days.

    The owe me around £xxx since January, in missing jobseekers-allowances.

    And many of the payments I’ve gotten this year, have also been delayed.

    So JCP have been notourioulsy irreliable, this year, I have to say.

    They have also framed me, and are taking me to court, for having sent
    harasment-emails, which I haven’t sent at all.

    So it’s like I live in a war-zone in Africa, or something, I’d say, in 2014.

    So I can trust JCP, so if I could please have an overdraft.

    So that I can get bye, untill I’ve gotten my property sold in Norway,
    (I need a landline-phone I think, because Drammen Tingrett don’t reply
    to e-mails, and sometimes don’t even reply to my phone-calls, they
    just pretend to be closed, during opening hours, (this is a local
    court in Drammen, Norway, who are supposed to sell properties that are
    co-owned, when one of the owners ask for them to do it, I asked them
    to sell the property in 2011, but they still haven’t sold it).

    I attach some files about this property as well.

    Since it’s a bit tirering, to having to walk around on the streets, to
    look for coins, like I sometimes have to do, here in Walton.

    Since the JCP mess with me this much.

    Thanks in advance for helping me with this over-draft!

    Best regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: ~ RBS Customer Relations <Customer.Relations@rbs.co.uk>
    Date: Thu, Jul 24, 2014 at 2:09 PM
    Subject: RE: Complaint
    To: Erik Ribsskog <eribsskog@gmail.com>

    Dear Sir / Madam,

    Thank you for your recent email.

    The reference number of your Complaint is 23045014.

    I am sorry you are unhappy with the service you recently received, but
    grateful you have taken the time to explain why.

    I have reviewed your complaint and have passed your details on to the
    relevant department who we feel are best placed to deal with the
    issues you have raised. They will investigate the case carefully and
    will contact you within the next 10 working days, if possible with a
    full response. If the team needs more time to investigate, they will
    tell you why and what they have done so far.

    We hope you will understand that we do not normally send our full
    response by e-mail, as it may include confidential information that
    could be read by other people.

    If you would like to contact us in the meantime, please e-mail us.

    Regards
    Ruchi Malhotra

    —–Original Message—–
    From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    Sent: 23 July 2014 18:10
    To: ~ RBS Customer Relations
    Cc: complaint.info
    Subject: Complaint

    Hi,

    yesterday I was at your branch in Bootle, at Merseyside.

    I opened a student-account with Barclays, in Sunderland, in 2004.

    And in 2007, I switched to RBS.

    So this is initially a student account.

    And in 2009, I got my degree, from my home university, (Oslo
    University College).

    And I now don’t get my jobseekers allowance, (for some strange reasons).

    So I wondered if I could have an overdraft for graduates.

    (To get money for clothes for job-interviews and travel to
    job-interviews, etc.).

    I spoke with a brunette Cashier there, (Paula or something?), and a young clerk.

    The clerk said I only have three years to get an overdraft for graduates.

    But I’m from Norway, so I haven’t understood about these overdrafts,
    until recently.

    And my grandmother died in 2009, and it’s been like a horrible
    inheritance-brawl, in the years since this.

    And I still haven’t gotten my inheritance, (even if my mother died in
    1999, so I should have gotten some inheritance, after my mothers
    mother).

    So I try to send a complaint about this.

    Since I think you are a bit un-flexible.

    I think RBS could be a bit more flexible, (since I’m in a difficult
    economical situation, now in this hot summer-weather as well), so I
    hope that you can offer me some type of overdraft or emergency-loan or
    at least a check-book.

    My account is with your branch in Dale St., in Liverpool.

    So you can contact them, if you need more information, about my account.

    Yours sincerely,

    Erik Ribsskog
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    2 attachments

    PS.

    Her er vedleggene:

    barclays paint

    barclays2

  • Og enda en e-post til the High Court

    Erik Ribsskog

    Update/Fwd: Your complaint to the Parliamentary and Health Service Ombudsman PHSO ref: 198699
    Erik Ribsskog Sat, Sep 6, 2014 at 10:38 PM

    To: rcjchancery.judgeslisting@hmcts.gsi.gov.uk
    ———- Forwarded message ———-
    From: Baker Steve <steve.baker@ombudsman.org.uk>
    Date: Fri, Sep 5, 2014 at 6:06 PM
    Subject: Your complaint to the Parliamentary and Health Service
    Ombudsman PHSO ref: 198699
    To: Erik Ribsskog <eribsskog@gmail.com>

    RESTRICTED

    Dear Mr Ribsskog

    Further to my email of 27 August 2014 I have now read your email of 22
    August 2014. I apologise for this delayed reply; this due in part to
    annual leave.

    I confirm that the Parliamentary and Health Service Ombudsman has no
    role in instructing the police. If you are not satisfied with our
    decision not to investigate your complaint, or if you think our
    decision is wrong, you can request a review. To enable us to review
    our decision you must provide us with evidence that our decision was
    based on inaccurate information; or you have new information that was
    not previously available to us; or we overlooked or misunderstood your
    complaint.

    To make it easier to provide the information we need, we recommend
    that you complete our form ‘What to do if you think our decision on
    your complaint is wrong.’ which is available on our website:
    www.ombudsman.org.uk. Alternatively, you can contact us for the form.
    You would need to submit your review request to us within three months
    of the date of this letter.

    Please contact me if you have any queries about this letter or the
    services we provide.

    Yours Sincerely,

    Steve Baker – Customer Services Officer

    Office of The Parliamentary & Health Service Ombudsman

    Millbank Tower, Millbank, London SW1P 4QP

    Tel: 0300 061 4145

    Fax: 0300 061 4170

    steve.baker@ombudsman.org.uk

    www.ombudsman.org.uk

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    Secure Intranet virus scanning service supplied exclusively by Cable &
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    On leaving the GSI this email was certified virus free.
    All email communications with PHSO pass through the Government Secure
    Intranet, and may be automatically logged, monitored and/or recorded
    for legal purposes.
    The MessageLabs Anti Virus Service is the first managed service to
    achieve the CSIA Claims Tested Mark (CCTM Certificate Number
    2006/04/0007), the UK Government quality mark initiative for
    information security products and services. For more information about
    this please visit www.cctmark.gov.uk

  • Jeg sendte enda en e-post til the High Court

    Erik Ribsskog

    Update/Fwd: Your ref: 10055749 – Your letter from 6/8/Fwd: Tenancy Agreement
    Erik Ribsskog Sat, Sep 6, 2014 at 10:35 PM

    To: rcjchancery.judgeslisting@hmcts.gsi.gov.uk

    ———- Forwarded message ———-
    From: Patel Geeta <Geeta.Patel@ombudsman.org.uk>
    Date: Wed, Sep 3, 2014 at 3:11 PM
    Subject: RE: Your ref: 10055749 – Your letter from 6/8/Fwd: Tenancy Agreement
    To: “eribsskog@gmail.com” <eribsskog@gmail.com>

    PROTECT

    We
    are committed to keeping your information secure.  As part of that
    commitment we have
    decided that when we send you information by email we may have to remove
    some details.  This includes information that may identify you, or any
    other person and sometimes the organisation complained about.
    Dear Sir

    Our reference:
    EN-200225 (please quote in any further correspondence)


    Thank
    you for copying us into your email of 22 August 2014 about Jobcentre
    Plus (JCP). You complain that JCP owe you over £1000.00
    in Jobseekers Allowance payments. I was sorry to learn of your concerns.
    Our
    role is to consider complaints that government departments, agencies or
    organisations in the UK have not acted properly or fairly, or
    have provided a poor service.
    At
    this time we have decided that we should wait until you have completed
    JCP’s complaints process before we look at your concerns
    further. This is because we often find that organisations themselves are
    in the best position to resolve complaints about their service quickly
    and effectively. It is also important for organisations to have full
    opportunity to resolve complaints themselves
    before we become involved.
    I have provided a link to JCP’s complaints procedure below:
    In
    addition to their internal complaints process, JCP also have a second
    tier to their complaints procedure called the Independent
    Case Examiner (ICE). Their role is to look at how JCP deal with their
    cases. We expect you to have been to ICE and received their final
    decision before you bring your complaint to us.
    If
    ICE is unable to resolve your complaint to your satisfaction, you can
    then return to the Ombudsman. If you do need to return
    to us, it is important that ICE have provided you with their final
    response to your complaint, and confirmed that there is nothing further
    that they can do to try to resolve your concerns.  I have provided a web
    link which provides further information about
    ICE:
    If
    you are still unhappy after you have received the final response from
    ICE, you will need to ask a Member of Parliament (MP) to pass on your
    complaint to us. This
    is because the law says we can only consider a complaint once an MP has
    asked us to do this on your behalf.
    You can find out who your local MP is by using the following website:
    www.parliament.uk/mps-lords-and-offices/mps/ or by telephoning the House of Commons Information Office on: 020 7219 4272.
    If you need to return to us, the easiest way to bring your complaint to us is by completing our complaint form, and then passing
    it to your MP to sign, which can also be downloaded from our website at:
    www.ombudsman.org.uk    .
    If you do re-approach us please make sure you give us as much information as you can in particular, you will need to:
    • explain what was wrong with the response(s) you have received to your complaint from ICE;
    • say what you want us to achieve for you;
    • send us copies of any relevant correspondence and papers that you have;
    • give written permission for us to obtain any papers and records connected to the complaint; and
    • confirm whether you are taking legal action about it (because, by law, that may prevent us from looking
      at the complaint).
    You also mention your housing benefit payments and the local council. It is not clear whether you have a complaint
    about the council, ho    wever it may be helpful if I explain we
    are unable to help with a complaint about a council as they do not fall within our
    remit. The Local Government Ombudsman (LGO) can consider complaints about councils and can be contacted using the details provided below:
    The Local Government Ombudsman
    PO Box 4771
    Coventry
    CV4 0EH
    Telephone: 0300 061 0614
    Website:
    www.lgo.org.uk/ 
    I hope this information is clear and assists you in taking your complaint forward.

    Yours faithfully
    Geeta Patel
    Customer Service Officer
    Parliamentary and Health Service Ombudsman

    Follow us on
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    Our review process
    If
    you think our decision is wrong, you can request a review. To enable us
    to review our decision you must provide us with evidence that our
    decision was based on inaccurate
    information; or you have new information that was not previously
    available to us; or we overlooked or misunderstood your complaint. To
    request a review, you can complete a ‘What to do if you think our
    decision is wrong’ form, which is available on our website:
    www.ombudsman.org.uk.
    Alternatively, you can contact us for the form. You would need to
    submit your review request form to us within three months of the date of
    this letter.
    Our customer survey
    We
    use an external research company to find out what our customers
    think. If you would prefer us not to pass your contact details on to
    them please call
    0300 061 4222 or email us at     customersurvey@ombudsman.org.uk.




    The original of this email was scanned for viruses by Government Secure
    Intranet virus scanning service supplied exclusively by Cable &
    Wireless in partnership with MessageLabs.
    On leaving the GSI this email was certified virus free.
    All email communications with PHSO pass through the Government Secure
    Intranet, and may be automatically logged, monitored and/or recorded for
    legal purposes.
    The MessageLabs Anti Virus Service is the first managed service to
    achieve the CSIA Claims Tested Mark (CCTM Certificate Number
    2006/04/0007), the UK Government quality mark initiative for information
    security products and services. For more information about this please
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    image005.wmz
    1K

  • Jeg sendte en e-post til ICO

    Erik Ribsskog

    Update/Fwd: Ofcom reference: 1-266978842
    Erik Ribsskog Sat, Aug 23, 2014 at 1:56 AM

    To: casework@ico.org.uk
    Cc:
    CISAS , post , Legal LSC
    , she ,
    Politikk Høyre , Akademikerforbundet , LHT Customer Service
    , Runcorn Office ,
    Info , Bjørn Ribsskog
    , admin
    , ITCGM- Norwegian Consulate
    , “hv-02.kontakt”
    , “anne-kathrine.skodvin”
    , “post@nav.no” ,
    “steve.rotheram.mp” ,
    “complaint.info” ,
    rcjchancery.judgeslisting@hmcts.gsi.gov.uk, “emb.london”
    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Sat, Aug 23, 2014 at 1:49 AM
    Subject: Re: Ofcom reference: 1-266978842
    To: CISAS <CISAS@idrs.ltd.uk>
    Cc: post <post@mfa.no>, Legal LSC <legal.lsc@legalservices.gov.uk>,
    she <she@topdanmark.dk>, Politikk Høyre <politikk@hoyre.no>,
    Akademikerforbundet <post@akademikerforbundet.no>, LHT Customer
    Service <csc@lht.co.uk>, Runcorn Office <runcornoffice@taroe.org>,
    Info <info@tpas.org.uk>, Bjørn Ribsskog <bribsskog@gmail.com>, admin
    <admin@lpl-norwegian-consulate.org.uk>, ITCGM- Norwegian Consulate
    <norconsulate@itcgm.co.uk>, “hv-02.kontakt” <hv-02.kontakt@mil.no>,
    “anne-kathrine.skodvin” <anne-kathrine.skodvin@ica.no>, “post@nav.no“
    <post@nav.no>, “steve.rotheram.mp” <steve.rotheram.mp@parliament.uk>,
    “complaint.info” <complaint.info@financial-ombudsman.org.uk>,
    rcjchancery.judgeslisting@hmcts.gsi.gov.uk

    Hi,

    thank you for your e-mail!

    This case is now with ICO, (casework@ico.org.uk), so I guess, that we
    should perhaps wait for them, to finish with their case-work, before I
    e.g. escalate to you.

    I hope this is alright!

    Best regards,

    Erik Ribsskog

    PS.

    Here is more about this:

    ‘Erik Ribsskog
    ________________________________
    Response from ICO regarding Virgin Media[Ref. RFA0550287]
    ________________________________
    Erik Ribsskog Sat, Aug 23, 2014 at 12:05 AM
    To: casework@ico.org.uk
    Cc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk
    Bcc: post , Legal LSC , she , Politikk Høyre , Akademikerforbundet ,
    LHT Customer Service , Runcorn Office , Info , Bjørn Ribsskog , admin
    , ITCGM- Norwegian Consulate , “hv-02.kontakt” ,
    “anne-kathrine.skodvin” , “post@nav.no” , “steve.rotheram.mp” ,
    “complaint.info“
    Hi,

    I don’t understand why I have to send about this, with ‘snail-mail’.

    E-mails should be fine enough.

    Virgin don’t have a general enquiery e-mail-address, on their website.

    So I then think I don’t have to exhaust their internal complaint procedure.

    Since Virgin then sends a message, that they don’t want correspondence, I think.

    (By not having their general enquiery e-mail address on their website).

    So I would have wanted a second opinion, to do with this complaint, please.

    So if you could please escalate, this complaint, to your line-manager.

    Thanks in advance for any help with this!

    Best regards,

    Erik Ribsskog

    On Thu, Aug 14, 2014 at 11:33 AM,  <casework@ico.org.uk> wrote:
    > 14 August 2014
    >
    >
    >
    > Case Reference Number RFA0550287
    >
    >
    >
    > Dear Mr Ribsskog
    >
    > Thank you for your correspondence dated 4 August 2014 regarding Virgin
    > Media.
    >
    > Your concerns
    >
    > I understand from your correspondence that you have received an email from
    > Virgin Media that suggests an account has been set up in your name; you then
    > received an email to say that the contact email address has been changed.
    >
    > Our response
    >
    > For us to consider this matter further you would need to make your complaint
    > in writing to Virgin Media and inform them of the specific reasons for your
    > complaint, we require evidence that this has been done and that you have
    > allowed them a certain amount of time in which to respond.
    >
    > The contact details for Virgin Media are as follows:
    >
    > Virgin Media Limited
    > Media House
    > Bartley Wood Business Park
    > Hook
    > Hampshire
    > RG27 9UP
    >
    > It may be beneficial for you to send your correspondence by recorded
    > delivery, this would evidence that Virgin Media have received your
    > complaint. We would say to allow them 28 days in which to respond.
    >
    > If you do not receive a response from Virgin Media in this timeframe, you
    > may wish to bring this matter back to us.
    >
    > Yours sincerely
    >
    > Sarah Timperley – Case Officer
    > Information Commissioner’s Office
    > Telephone: 01625 545508
    >
    >
    >
    >
    > ____________________________________________________________________
    >
    >
    > The ICO’s mission is to uphold information rights in the public interest,
    > promoting openness by public bodies and data privacy for individuals.
    >
    > If you are not the intended recipient of this email (and any attachment),
    > please inform the sender by return email and destroy all copies.
    > Unauthorised access, use, disclosure, storage or copying is not permitted.
    > Communication by internet email is not secure as messages can be intercepted
    > and read by someone else. Therefore we strongly advise you not to email any
    > information, which if disclosed to unrelated third parties would be likely
    > to cause you distress. If you have an enquiry of this nature please provide
    > a postal address to allow us to communicate with you in a more secure way.
    > If you want us to respond by email you must realise that there can be no
    > guarantee of privacy.
    > Any email including its content may be monitored and used by the Information
    > Commissioner’s Office for reasons of security and for monitoring internal
    > compliance with the office policy on staff use. Email monitoring or blocking
    > software may also be used. Please be aware that you have a responsibility to
    > ensure that any email you write or forward is within the bounds of the law.
    > The Information Commissioner’s Office cannot guarantee that this message or
    > any attachment is virus free or has not been intercepted and amended. You
    > should perform your own virus checks.
    > __________________________________________________________________
    >
    > Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
    > Cheshire, SK9 5AF
    > Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk‘.

    On Tue, Aug 12, 2014 at 10:59 AM, CISAS <CISAS@idrs.ltd.uk> wrote:
    > Dear Mr Ribsskog,
    >
    >
    >
    > Thank you for your email. Please note that in order to maintain our
    > impartiality, we can only advise you about the process of our scheme.
    >
    >
    >
    > CISAS is an Ofcom-approved redress scheme which individuals and small
    > businesses of up to 10 employees (customers) can use to settle disputes with
    > telecommunications providers that are subscribers to the scheme. CISAS can
    > only consider complaints about communication services, billing and customer
    > services issues between service providers and their customers. Please refer
    > to the Information for Customers guide for examples of the types of disputes
    > that we are unable to deal with.
    >
    >
    >
    > To use our service you must make a formal application after you have
    > exhausted Virgin’s complaints procedure. Applications can be made through
    > our website. Alternatively you can submit your application by email or post.
    >
    >
    >
    > We are unable to take on a complaint unless you can show that you have been
    > in dispute with the company for a minimum of 8 weeks (but no more than 12
    > months). However if the company has provided you with their final response,
    > you can make an application to use CISAS immediately.
    >
    >
    >
    > You can also contact Virgin on;
    >
    >
    >
    > Caroline Probert
    >
    > Virgin media
    >
    > Po Box 333
    >
    > Matrix Court
    >
    > Swansea
    >
    > SA7 9BB
    >
    >
    >
    > Email: TacticalTeam@virginmedia.co.uk
    >
    >
    >
    > We hope you are able to settle your complaint directly with the company as
    > soon as possible, however if the matter remains unresolved (and you feel
    > your complaint falls within the scope of the scheme), please submit an
    > application along with your supporting documents in due course.
    >
    >
    >
    > Yours sincerely
    >
    >
    >
    > CISAS
    >
    > www.cisas.org.uk
    >
    >
    >
    >
    >
    >
    >
    > —–Original Message—–
    > From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    > Sent: 05 August 2014 17:42
    > To: OCCtelecoms
    > Cc: CISAS
    > Subject: Re: Ofcom reference: 1-266978842
    >
    >
    >
    > Hi,
    >
    >
    >
    > thank you for your e-mail!
    >
    >
    >
    > I send a copy-email to the internet adjudicator then.
    >
    >
    >
    > I tried to look more at Virgins website now, and had a chat with Phil.
    >
    >
    >
    > But when I tried to call the mobile-number he mentioned, then it wasn’t
    > free, (anyway), and I’m out of credit on my mobile, since I haven’t gotten
    > my jobseekers allowance lately.
    >
    >
    >
    > And I attach a copy of the conversation with Phil.
    >
    >
    >
    > I think it’s strange they don’t have an e-mail-address.
    >
    >
    >
    > I used to be with BT Broadband, (from 2006 to 2011), and they were possible
    > to e-mail.
    >
    >
    >
    > But when I moved to Sunderland, in 2011, then BT sent me a cheque, for
    > around £150, I think.
    >
    >
    >
    > So they must have double-charged me, for some months, I think.
    >
    >
    >
    > And then discovered this, later.
    >
    >
    >
    > I really wanted to use a credit they had.
    >
    >
    >
    > But I think what happened was that BT double-charged me instead.
    >
    >
    >
    > So like some sharia, or something?
    >
    >
    >
    > So BT freaked me out, I have to say.
    >
    >
    >
    > And that’s why I chosed Virgin now.
    >
    >
    >
    > But if I’d known they don’t use e-mail, then I would have chosen Talk Talk,
    > (or another internet-supplier), I think.
    >
    >
    >
    > Just to try to update.
    >
    >
    >
    > Thanks again for the e-mail.
    >
    >
    >
    > Best regards,
    >
    >
    >
    > Erik Ribsskog
    >
    >
    >
    >
    >
    > On Mon, Aug 4, 2014 at 1:39 PM, OCCtelecoms <OCCtelecoms@ofcom.org.uk>
    > wrote:
    >
    >> Ofcom reference: 1-266978842
    >
    >>
    >
    >>
    >
    >>
    >
    >> 04 August 2014
    >
    >>
    >
    >>
    >
    >>
    >
    >> Dear Mr Ribsskog
    >
    >>
    >
    >>
    >
    >>
    >
    >> Thank you for contacting Ofcom about Virgin Media Ltd.
    >
    >>
    >
    >>
    >
    >>
    >
    >> Although we are unable to get involved in individual disputes, I
    >
    >> realise that you have approached us for help and will explain how you
    >
    >> can progress your complaint.
    >
    >>
    >
    >>
    >
    >>
    >
    >> If you have already contacted Virgin Media Ltd and feel you have been
    >
    >> dealt with poorly or unreasonably, you can ask them to take your
    >
    >> complaint to a higher level. You can find out how to do this from your
    >
    >> service provider’s code of practice. This should detail their full
    >
    >> complaints procedure and will be available through its website and
    >
    >> customer services. Some service providers also print complaint information
    >> on the back of their phone bills.
    >
    >>
    >
    >>
    >
    >>
    >
    >> You are likely to resolve your dispute by following the complaints
    >
    >> procedure, but if you exhaust this and remain unhappy, you should ask
    >
    >> your service provider to send you a letter outlining their final
    >
    >> position. This is known as a ‘deadlock’ letter.
    >
    >>
    >
    >>
    >
    >>
    >
    >> Once you have received a deadlock letter, you may be able to take your
    >
    >> dispute to an Alternative Dispute Resolution (ADR) scheme. You can
    >
    >> also take your dispute to an ADR scheme if it remains unresolved 8
    >
    >> weeks after you first complained.
    >
    >>
    >
    >>
    >
    >>
    >
    >> An ADR scheme is an important piece of consumer protection which every
    >
    >> service provider has to belong to. They are free and independent
    >
    >> services available to residential or small business (up to 10 employees)
    >> customers.
    >
    >> Service providers must abide by an ADR’s decision, but if you are
    >
    >> dissatisfied with the outcome you are free to consider legal action.
    >
    >>
    >
    >>
    >
    >>
    >
    >> For information, Virgin Media Ltd is a member of the Communications
    >
    >> and Internet Services Adjudication Scheme (CISAS) for the purpose of
    >
    >> ADR. You can contact CISAS at:
    >
    >>
    >
    >>
    >
    >>
    >
    >> CISAS
    >
    >>
    >
    >> International Dispute Resolution Centre
    >
    >>
    >
    >> 70 Fleet Street
    >
    >>
    >
    >> London
    >
    >>
    >
    >> EC4Y 1EU
    >
    >>
    >
    >>
    >
    >>
    >
    >> Phone: 020 7520 3827
    >
    >>
    >
    >> Email: info@cisas.org.uk
    >
    >>
    >
    >> Website: www.cisas.org.uk.
    >
    >>
    >
    >>
    >
    >>
    >
    >> With regards to the quality of customer service given by your
    >
    >> provider, whilst this does not fall under our remit, it is in a
    >
    >> provider’s own interest to treat their customers well. Additionally,
    >
    >> we record all of the complaints we receive, so can identify issues of
    >> general consumer concern.
    >
    >> If we notice a particular increase in similar complaints against the
    >
    >> same provider, we may raise this with them for internal review.
    >
    >>
    >
    >>
    >
    >>
    >
    >> I hope you find this information helpful and can confirm that I have
    >
    >> recorded details of your experience. If you need more advice, you can
    >
    >> visit our website at: www.ofcom.org.uk or phone the Consumer Contact
    >
    >> Team on: 0300
    >
    >> 123 3333 or 020 7981 3040. You should quote the reference number at
    >
    >> the top of this letter.
    >
    >>
    >
    >>
    >
    >>
    >
    >> Yours sincerely
    >
    >>
    >
    >>
    >
    >>
    >
    >> Charlotte Sperry
    >
    >>
    >
    >> Consumer Contact Team
    >
    >>
    >
    >>
    >
    >>
    >
    >>
    >
    >>
    >
    >>
    >
    >>
    >
    >> ________________________________
    >
    >>
    >
    >> **********************************************************************
    >
    >> ********************************************
    >
    >> For more information visit www.ofcom.org.uk
    >
    >>
    >
    >> This email (and any attachments) is confidential and intended for the
    >
    >> use of the addressee only.
    >
    >>
    >
    >> If you have received this email in error please notify the originator
    >
    >> of the message and delete it from your system.
    >
    >>
    >
    >> This email has been scanned for viruses. However, you open any
    >
    >> attachments at your own risk.
    >
    >>
    >
    >> Any views expressed in this message are those of the individual sender
    >
    >> and do not represent the views or opinions of Ofcom unless expressly
    >
    >> stated otherwise.
    >
    >> **********************************************************************
    >
    >> ********************************************
    >
    > Confidentiality and Disclaimer Notice
    >
    > Unless otherwise agreed expressly in writing by an authorised
    > employee of IDRS Ltd, this communication is to be treated as
    > confidential and the information in it may not be used or
    > disclosed except for the purpose for which it has been sent. If
    > you have reason to believe that you are not the intended
    > recipient of this communication, please contact the sender
    > immediately.
    >
    > IDRS Ltd may monitor email traffic data and also the content of
    > email for the purposes of security and staff training.
    >
    > WARNING: Computer viruses can be transmitted by Email. IDRS Ltd
    > virus scans all email sent and received by its systems but the
    > recipient should also check this Email and any attachments for
    > the
    > presence of viruses. IDRS Ltd accepts no liability for any
    > damage caused by any virus transmitted by this Email.

  • Jeg sendte enda en e-post til the High Court

    Erik Ribsskog

    New update/Fwd: Your complaint to the Parliamentary & Health Service Ombudsman
    Erik Ribsskog Sat, Aug 23, 2014 at 1:41 AM

    To: rcjchancery.judgeslisting@hmcts.gsi.gov.uk
    Cc:
    post , Legal LSC
    , she ,
    Politikk Høyre , Akademikerforbundet , LHT Customer Service
    , Runcorn Office ,
    Info , Bjørn Ribsskog
    , admin
    , ITCGM- Norwegian Consulate
    , “hv-02.kontakt”
    , “anne-kathrine.skodvin”
    , “post@nav.no” ,
    “steve.rotheram.mp”

    ———- Forwarded message ———-
    From: Baker Steve <steve.baker@ombudsman.org.uk>
    Date: Tue, Aug 12, 2014 at 12:53 PM
    Subject: Your complaint to the Parliamentary & Health Service Ombudsman
    To: “eribsskog@gmail.com” <eribsskog@gmail.com>

    RESTRICTED

    Dear Sir

    The Parliamentary and Health Service Ombudsman’s Office acknowledges
    your correspondence which was dated 12/08/2014. We will respond to you
    shortly. Your reference number, which you should quote if you need to
    contact us, is 198699.

    Please read the important information below

    Using your information
    The Ombudsman’s investigations are by law conducted in private and we
    will at all times comply with the Data Protection Act 1998. At the same
    time, in order to assess your complaint, we may need to obtain or share
    information about your case with other parties,
    such as our specialist advisers and the body that you have complained
    about. We may also use information about your case for training purposes
    or to help us investigate similar complaints. If there is any reason
    why we should not use the information we hold
    on your case, or if you have any questions about how we will handle it,
    please let us know.

    Happy with our service?
    We aim to give the best possible service to our customers. If you are
    dissatisfied with the standard of service you receive from us, or if you
    have concerns about the decision we reach on your case, you may pursue
    your concerns through our complaints procedure.
    If you would like further information about the procedure please contact
    us on 0300 061 4076, or by email at complaintsaboutphso@ombudsman.org.uk . Alternatively, details about our complaints procedure are available from our website at www.ombudsman.org.uk.

    Monitoring our service
    We use an external research company to find out what our customers
    think. If you would prefer us not to pass your contact details on to
    them please call 0300 061 4222 or email us at customersurvey@ombudsman.org.uk

    Yours faithfully

    Steve Baker –
    Customer Services Officer

    Office of The Parliamentary & Health Service Ombudsman
    Millbank Tower, Millbank, London SW1P 4QP
    Follow us on
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  • Jeg sendte en e-post til the High Court

    Erik Ribsskog

    Update/Fwd: Your complaint to the Parliamentary and Health Service Ombudsman PHSO ref: 198699
    Erik Ribsskog Sat, Aug 23, 2014 at 1:38 AM

    To: rcjchancery.judgeslisting@hmcts.gsi.gov.uk
    Cc:
    post , Legal LSC
    , she ,
    Politikk Høyre , Akademikerforbundet , LHT Customer Service
    , Runcorn Office ,
    Info , Bjørn Ribsskog
    , admin
    , ITCGM- Norwegian Consulate
    , “hv-02.kontakt”
    , “anne-kathrine.skodvin”
    , “post@nav.no” ,
    “steve.rotheram.mp”

    ———- Forwarded message ———-
    From: Baker Steve <steve.baker@ombudsman.org.uk>
    Date: Tue, Aug 12, 2014 at 1:04 PM
    Subject: Your complaint to the Parliamentary and Health Service Ombudsman PHSO ref: 198699
    To: “eribsskog@gmail.com” <eribsskog@gmail.com>

    RESTRICTED

    We
    are committed to keeping your information secure.  As part of that
    commitment we have decided that when we send you information by email we
    may
    have to remove some details.  This includes information that may
    identify you, or any other person and sometimes the organisation
    complained about.
     
    Dear Mr Ribsskog
      
    Thank
    you for your complaint about the Financial Ombudsman Service. Our role
    is to consider complaints that the NHS in England, government
    departments
    and a range of other public bodies in the UK. We are unable to help you
    with your complaint because the law that empowers us (Parliamentary
    Commissioners Act 1967) does not give us any power to investigate
    complaints about the Financial Ombudsman Service.
    You may wish to discuss your concerns with your MP, or your local Citizens Advice Bureau.
    I
    hope this information helps you to progress your complaint.  Please
    contact me if you have any queries about this email or the services we
    provide.
     
    Yours sincerely
     
     
    Steve Baker –
    Customer Services Officer
    Office of The Parliamentary & Health Service Ombudsman
    Millbank Tower, Millbank, London SW1P 4QP
    Follow us on
    fb 
    twitter  linkedin
     
    Our review process
     
    If
    you think our decision is wrong, you can request a review. To enable us
    to review our decision you must provide us with evidence that our
    decision was based
    on inaccurate information; or you have new information that was not
    previously available to us; or we overlooked or misunderstood your
    complaint.
     
    To
    make it easier to provide the information we need, we recommend that
    you complete our form ‘What to do if you think our decision on your
    complaint is wrong.’
    which is available on our website: www.ombudsman.org.uk.
    Alternatively, you can contact us for the form. You would need to
    submit your review request to us within three months of the date of this
    letter.
     
    Our customer survey
     
    An
    independent research company acting on our behalf may contact you in
    the future in connection with surveys or research to help us improve our
    services.  If
    you would prefer not to take part, please let us know within 14 days of
    the date of this letter by calling 0300 061 4222 (24 hour answerphone) or by emailing us at customersurvey@ombudsman.org.uk.
     
    Information
    passed to and collected by the research company is kept in the
    strictest confidence, and used for research purposes only.
     



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  • Jeg sendte en e-post til CC Water

    Erik Ribsskog

    Update/Fwd: Stakeholder Manager Mrs. G. Anderson/Fwd: Your letter from Collections Manager Daniel Barr, from 16/7
    Erik Ribsskog Tue, Aug 19, 2014 at 2:15 AM

    To: northwest@ccwater.org.uk

    Cc:
    Gemma Thomas , Q&A
    , United Utilities
    , mailbox@ofwat.gsi.gov.uk
    Hi,

    I got a new letter, from United Utilities, a few days ago.

    So I send you an update, about my complaint, against them.

    (I’ve scanned and attached their letter).

    I can try to summarise a bit, about the problems.

    Back in 2011, I agreed a payment-plan, with United Utilties.

    (After contacting CCCS, (now Stepchange), a couple of years before
    that again, about advice, about my budget, etc).

    The agreement was that I would pay United Utilities a tokey-payment,
    of £1, untill I got a new job.

    And I still haven’t gotten a new job.

    But United Utilities now wants to break this agreement, and they want
    me to pay more than the monthly token-payment, even if I haven’t
    gotten a new job, yet.

    I think that United Utilities then break our payment-agreement, (from
    2011), so I’m trying to complain, to the Government, (CC Water), about
    this.

    I hope this is alright!

    Pleas just ask me if you have any questions.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Thu, Aug 7, 2014 at 4:57 PM
    Subject: Re: Stakeholder Manager Mrs. G. Anderson/Fwd: Your letter
    from Collections Manager Daniel Barr, from 16/7
    To: Gemma Thomas <Gemma.Thomas@ofwat.gsi.gov.uk>
    Cc: northwest@ccwater.org.uk

    Hi,

    thank you for your e-mail!

    I send a copy, of this e-mail, to CC Water, then.

    So that they can have a look at this case.

    Thanks again for the e-mail and contact-information!

    Best regards,

    Erik Ribsskog

    On Thu, Aug 7, 2014 at 4:37 PM, Gemma Thomas
    <Gemma.Thomas@ofwat.gsi.gov.uk> wrote:
    > Dear Mr Ribsskog
    >
    > Thank you for copying us into your email to United Utilities.  I do appreciate your concern here.
    >
    > I have noted the concerns you raise about United Utilities. We
    monitor the overall performance of water companies – including how many
    complaints they are getting, whether they are resolving them first time,
    and how satisfied customers are with how their company has dealt with
    their complaint. Where we find companies are lagging behind, we will
    take action.
    >
    > In terms of your specific issue with the company, we expect
    companies to investigate consumer queries and resolve them as swiftly as
    possible to the customer’s satisfaction.
    >
    > Where a company has failed to do this, I would advise you to
    contact the Consumer Council for Water (CCWater).  CCWater is the
    statutory consumer body for the water industry.  They can help consumers
    through their company’s complaints procedure or formally investigate
    when matters remain unresolved after the company has had a reasonable
    chance to deal with them.
    >
    > I have provided below their details should you wish to contact them in the future.
    >
    > Suite 902, 9th Floor, Bridgewater House,
    > Whitworth Street,
    > Manchester, M1 6LT
    > Telephone: 0161 236 6112,
    > Fax: 0161 228 6117
    > northwest@ccwater.org.uk
    >
    > If you require any further information or have any additional questions please do contact me.
    >
    > Yours sincerely
    >
    > Gemma Thomas
    > Correspondence & Freedom of Information Officer
    > Corporate Communications
    > Ofwat
    >
    > Tel: 0121 644 7644
    > Mobile : 0754 067 1545
    >
    > Ofwat.gov.uk
    > Address: Centre City Tower, 7 Hill Street, Birmingham, B5 4UA
    > Follow us on twitter: twitter.com/Ofwat
    >
    > Disclaimer:
    > ‘Every reasonable effort is made to make the information and any
    commentary on the law contained in this e-mail accurate and up to date,
    but no responsibility for its accuracy and correctness, or for any
    consequences of relying on it, is assumed by the sender or Ofwat. The
    information and commentary does not, and is not intended to, amount to
    legal advice to any person on a specific case or matter.  You are
    strongly advised to obtain specific, personal advice from a lawyer or
    other appropriate adviser about your case or matter and not to rely on
    the information or comments in this e-mail.’
    >
    >
    >
    > —–Original Message—–
    > From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    > Sent: 03 August 2014 02:43
    > To: United Utilities
    > Cc: mailbox; Q&A
    > Subject: To: Stakeholder Manager Mrs. G. Anderson/Fwd: Your letter from Collections Manager Daniel Barr, from 16/7
    >
    > Hi,
    >
    > I’m refering to your letter from 31/7, which I received earlier this week, (and which I attach a scanned copy of).
    >
    > You write that I have ‘strong views’ to do, with this case.
    >
    > But this is really more that this case bores me.
    >
    > I’m from Norway, and we have a strong tradiotion there, that an agreement is an agreement, like we say.
    >
    > So we get bored if we have to repeat about this.
    >
    > (At least I do).
    >
    > Because the agreement was that I would pay United Utilties £1 a month, untill I got a new job.
    >
    > And it wasn’t specified, that this was only towards the arrears, like I think one of your earlier letter says.
    >
    > This was towards both the arrears and the new water-bills.
    >
    > This was an agreement, that was up and running, between United Utilities and myself, from 2011 to 2014.
    >
    > So that you just break this agreement, I think is very strange.
    >
    > I admit that I have had problems paying the £1 token-payment, some months, this year.
    >
    > But that’s because the jobcentre are messing with me.
    >
    > They owe me around £900 in missing jobseekers-allowance-payments, since January.
    >
    > And the relatively few payments, which I’ve gotten from the Jobcentre, this year, has often been delayed.
    >
    > So it has been a dificult year, for me.
    >
    > I have both in May and in July almost starved to death, (I think I
    have to say), and I have had to go and look for coins, on the street,
    here in Walton and the City Centre, to get enough money, for a packet of
    spagetti, for 20 pence, at Tesco, to get me through, another day,
    waiting for this unisivilised, (I think I have to call them), Jobcentre,
    to send me the money they owe me.
    >
    > The Jobcentre are also framing me.
    >
    > They say I’ve sent one of their staff harassment-emails, which I haven’t sent at all.
    >
    > They have banned me from my five closest jobcentres, and are taking
    me to court, (Liverpool & Knowsley Magistrates Court), in this,
    murder of justice-case, (I think I have to call it).
    >
    > So this is like the Government are having some type of war against me.
    >
    > I don’t get my inheritance from Norway, (due in 2009), and I don’t get to sell my property in Norway.
    >
    > I don’t get my study-loan from Norway, I don’t get my pension, that I’ve paid there, when I lived there.
    >
    > I don’t get any of my rights, in Norway, I have to say.
    >
    > So who knows what’s going on.
    >
    > I send copies of this e-mail to Stepchange and Ofwat.
    >
    > So I hope they can get you to realize, that a water-company should be trustworthy.
    >
    > A water-company have a big responsibility, to provide water, that’s suitable for people, to drink.
    >
    > So water-companies should be trust-worthy, I think.
    >
    > I think it isn’t fine, with water-companies, that break agreements, like United Utilities have done here.
    >
    > Since water-companies, should be possible to trust, I think.
    >
    > So I hope Ofwat and Stephchange agrees with me on this.
    >
    > Regards,
    >
    > Erik Ribsskog
    >
    >
    > ———- Forwarded message ———-
    > From: Erik Ribsskog <eribsskog@gmail.com>
    > Date: Tue, Jul 22, 2014 at 3:45 AM
    > Subject: Your letter from Collections Manager Daniel Barr, from 16/7
    > To: United Utilities <Customer.service@uuplc.co.uk>
    > Cc: Q&A <contactus@stepchange.org>
    >
    >
    > Hi,
    >
    > I’m refering to your letter, from Collections Manager Daniel Barr, from 16/7, (which I attach a scanned copy of).
    >
    > We don’t have a payment-agreement for around £60 a month.
    >
    > It’s for £1 a month, untill I get a job.
    >
    > (This agreement we’ve had for several years now).
    >
    > You’ve just tried to change it, over my head, some months ago.
    >
    > So this I wanted to complain about.
    >
    > Erik Ribsskog
    >
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    Her er vedleggene:

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  • Jeg sendte en e-post til the High Court

    Erik Ribsskog

    Update/Fwd: Your Email Enquiry <<#22175-412826#>>
    Erik Ribsskog Wed, Aug 6, 2014 at 6:06 PM

    To: rcjchancery.judgeslisting@hmcts.gsi.gov.uk
    Cc: Phso Enquiries

    Hi,

    I also don’t like it, that the Council is like ‘hippies’, (I think I have to say), and calls me by my first name.

    (I think the norm is to use the last-name, in the UK).

    So I send this as an update, on the complaint, against the Council, that I sent you, yesterday.

    (Since the LGO doesn’t have their e-mail-address, on their website.

    So this is also a complaint about them).

    Best regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Liverpool Direct <Liverpool.Direct@liverpool.gov.uk>
    Date: Wed, Aug 6, 2014 at 1:38 PM
    Subject: Your Email Enquiry <<#22175-412826#>>
    To: eribsskog@gmail.com

    Your email reference number is: 412826


    Dear Erik

    Thank you for your e-mail

    I have forwarded the details to the service area that will be able to help you with this.  They will respond to you as soon as possible.

    If you would like any further assistance on this matter or anything else please let me know via the e-mail address below
    Kind regards
    Paul
    Liverpool Direct Limited


    P Please consider the environment before printing this e-mail. Thank you

     

    Would you prefer to receive your council tax bill via e-mail?  Go to www.liverpool.gov.uk and complete the easy online registration form. 

    — Original Message —
    From: Erik Ribsskog <eribsskog@gmail.com>
    Received: 05/08/14 18:36:21 o’clock BST
    To: <CONTACTUS@scottishpower.com>
    CC:Liverpool Direct <liverpool.direct@liverpool.gov.uk>
    Subject: Re: Fwd: Complaint

    Hi,

    thank you for your e-mail!

    It’s fine that you have fixed this, I think.

    And by the way, last year, I contacted the Council, regarding some fly-tipping, of garbage, in Keith Avenue.

    And I took a digital photo of this, to show the Council.

    And on that photo I noticed some grafiti, on a type of box, on the pavement.

    The Council sorted the problem with the garbage fly-tipping.

    But they didn’t want to sort the grafitti-problem.

    They told me this street-furniture, (like they called it), belonged to Scottish Power.

    And they wanted me to contact Scottish Power about this.

    This was really just some secondary stuff, that I noticed by co-incident, when I reported about the garbage fly-tipping.

    So I thought the Council could have sorted about the grafitti, as well.

    (Since I guess you rent this ‘street furniture’, from the Council).

    So this was poor customer-service, from the Council, (I think I have to say).

    But
    I tried to write about this anyway, on your Facebook-page, (because
    I’ve had some mix-up-problem with your e-mail-address, untill I found
    the right one again, (the one you are writing from), recently, in one of
    your folders, that you sent me, I think).

    I’m don’t react that much on grafiti, (I’ve lived in Oslo, for fifteen years).

    So I don’t remember if the grafiti is still there.

    But if I should guess, I think it still is.

    So I thought I could try to report about this (again) now, while I’m corresponding with you.

    I hope this is alright!

    Yours sincerely,

    Erik Ribsskog

    On Mon, Aug 4, 2014 at 5:42 AM, <CONTACTUS@scottishpower.com> wrote:

    Dear Mr E Ribsskog,

    I am sorry you have experienced a problem with your Scottishpower account and difficulty in contacting us.

    Please be advised I have now correct the address details on record and also your name on our account system.

    I trust that the above meets with your satisfaction.

    If
    you have any further questions, you can use our online Customer Service
    Support Centre, here you will find information that most of our
    customers want to know.
    Alternatively you can contact us at customer.services@scottishpower.com or via the web at
    Kind Regards
    Stephen Barnes
    Scottishpower Customer Services

    —–Original Message—–
    From: Erik Ribsskog
    Date: 14.07.2014 17:41:55
    To: genesys.routing@scottishpower.com
    Cc:
    Subject: Fwd: Complaint

    Hi,

    I’m trying to send this again.

    Since the other e-mail-address I have for you here,
    (Customer.Services@scottishpower.plc.uk), doesn’t work, it seems.

    Best regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog
    Date: Mon, Jul 14, 2014 at 6:32 PM
    Subject: Complaint
    To: ScottishPower Customer Services

    Hi,

    I wanted to complain about that you spell my last-name wrong, on your
    statements.

    (I attach a scan of one of your last letters).

    You also write my address a bit wrong.

    (You write Keith Court, 10 Keith Avenue.

    While it should be:

    Erik Ribsskog
    10 Keith Court
    Keith Avenue
    Liverpool
    L4 5XJ).

    I hope you can fix this on your computer-system.

    Best regards,

    Erik Ribsskog 

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The views presented in this message are solely those of the author(s) and do not necessarily represent the opinion of Iberdrola, S.A. or any company of its group.  Neither Iberdrola, S.A. nor any company of its group guarantees the integrity, security or proper receipt of this message. Likewise, neither Iberdrola, S.A. nor any company of its group accepts any liability whatsoever for any possible damages arising from, or in connection with, data interception, software viruses or manipulation by third parties.
                                                        
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  • Enda mer om nettmobbing

    Enda mer om nettmobbing

    Erik Ribsskog

    Update/Fwd: Virgin Media Helpsite Webform – Complaint Form (KMM1931427V77385L0KM)
    Erik Ribsskog Sun, Aug 3, 2014 at 6:21 PM

    To: OCCtelecoms@ofcom.org.uk
    Cc: Q&A
    Bcc:
    rcjchancery.judgeslisting@hmcts.gsi.gov.uk,
    me-customersupportliverpool@hmcts.gsi.gov.uk, Joanne Dalton
    , casework@ico.org.uk, she
    , Bjørn Ribsskog ,
    “emb.london” , admin
    , post ,
    “hv-02.kontakt” , Phso Enquiries

    Hi,

    this is just more harassment from Virgin.

    I haven’t contacted them on any contact-form or chat, or what it is they have.

    (I prefer to send proper e-mails to proper e-mail-addresses.

    Because then on gets to keep a copy of ones correspondence in ones e-mail-programmes.

    I’ve
    worked as a Company Researcher, in 2007 and 2008, and around then, more
    or less all companies had their e-mail-address, on their website.

    So it’s a mystery to me, why Virgin don’t have a general enquiery e-mail-adress, on their website.

    It’s a step backwards, with the chats and the contact forms, I think.

    If
    one send a contact-form, one don’t know, when one send it, if its going
    to return an e-mail, with a copy of the correspondence.

    These are issues I’ve written about, on my blog, earlier, and also sent about, to the Parliamentary Ombudsman, etc.

    So this could be someone who have read my blog, but don’t know how to write, who used terror/hijacking, to correspond.

    Some type of people who are cynical, perhaps.
    I’m
    quite well known, (I’ve been on telly in Norway, and a Store Manager in
    Norway and I have a blog, and have been a moderator on the irc-quiz, in
    Norway, in the late 90’s), so who could this be, I don’t know, it could
    be lot of usual and unusual suspects, I guess, like they say).

    Regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: National Web Team <national_webteam@virginmedia.co.uk>
    Date: Sun, Aug 3, 2014 at 3:50 PM
    Subject: Virgin Media Helpsite Webform – Complaint Form (KMM1931427V77385L0KM)
    To: eribsskog@gmail.com
    Hi,

    Thanks for the email you sent to us on 3 August 2014. We will endeavour to get back to you as quickly as possible.

    We don’t want you to
    experience any delays if your Complaint is about any of your services
    not working. You can call our team on 150 from your Virgin Media phone or mobile or 0345 454 2222* from any other phone.

    In the meantime, please rest assured our team are on the case and will respond to your complaint in full as soon as possible. If you have any questions about your services just click help for all the answers.


    Kind regards,

    The Virgin Media team

    *For details about how much it costs to call our team from a Virgin Media home phone, visit callcosts. Call costs from other networks and mobiles vary.


     
     

    ——————————————————————–
    Save Paper – Do you really need to print this e-mail?

    Visit www.virginmedia.com for more information, and more fun.

    This email and any attachments are or may be confidential and legally privileged
    and are sent solely for the attention of the addressee(s). If you have received this
    email in error, please delete it from your system: its use, disclosure or copying is
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    subject to contract.

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