johncons

Stikkord: Oppdatering

  • Jeg sendte enda en e-post til United Utilities


    Gmail – Update/Fwd: New water-bill/Fwd: To: Suzanne Cafferty, Customer Advisor/Fwd: To: Nicola Redfern, Customer Advisor

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    Update/Fwd: New water-bill/Fwd: To: Suzanne Cafferty, Customer Advisor/Fwd: To: Nicola Redfern, Customer Advisor


    Erik Ribsskog

    <eribsskog@gmail.com>


    Sat, Apr 6, 2013 at 7:59 AM

    To:
    Customer.Services@uuplc.co.uk

    Hi,


    I’ve also gotten a letter from Concilia about this, yesterday.

    I still send about this to United Utilities.

    Since I couldn’t find an e-mail address, for Concilia, on the internet.

    And when I sent my forwarded e-mail to you, from 8/12.

    Then I got a reply from Concilia.

    A payment-plan, for four months, of four token-payments, of £1.

    And it also says on page 2, of the Concilia-letter, that cheques sent to them, should be written to United Utilities.

    And I’ve also read, on the internet, that United Utilities own Concilia:
    ‘United Utilities own Vertex data systems ltd

    Vertex Data systems ltd own First Revenue Assurance uk
    First Revenue Assurance is the new name of concilila debt recovery(since mar 06 through name change).’.


    So I hope it’s ok I send about this Concilia-letter to United Utilities.

    Hope this is alright!

    Best regards,


    Erik Ribsskog

    ———- Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Sat, Apr 6, 2013 at 7:27 AM
    Subject: New water-bill/Fwd: To: Suzanne Cafferty, Customer Advisor/Fwd: To: Nicola Redfern, Customer Advisor
    To: Customer.Services@uuplc.co.uk

    Hi,

    I’m refering to my new water-bill, from 27/3, which I attach a scanned copy of, with this e-mail.


    Like you can see, on page 2, I’ve had a payment-arrangement with you, (through Concilia), to pay a token-payment, of £1, since I’m uneployed at the moment, unfortuantely.

    (I have a budget, which I’ve set up, in co-operation, with the CCCS.

    And I can’t afford to pay much more, at the moment, unfortunately.

    But I apply for many new jobs, every week, and I hope to get a new job, as soon as possible).

    So I hope I can continue this token-payment-arrangement, of £1 a month, untill I find new employement.
    Hope this is alright!

    Yours sincerely,


    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Sat, Dec 8, 2012 at 3:44 AM
    Subject: To: Suzanne Cafferty, Customer Advisor/Fwd: To: Nicola Redfern, Customer Advisor
    To: Customer.Services@uuplc.co.uk

    Hi,

    I’m refering to you letter from 4/12, (which I attach), and to the water-bill, also from 4/12, (which I also attach a scanned copy of).
    Thank you for merging my two accounts with you!

    You write that the payment-arrangement stays the same.


    I’m unemployed at the moment, so I have an arrangement with you that I pay £1 a month, untill I find a new job.

    That payment-plan should be up to date now.

    And I’m going to pay the next token-payment, of £1, within 25/12.
    I just wanted to update about this, since I also got a water-bill, that mention another amount.

    So just to make sure that there have been no misunderstanding about this, and to explain that my next payment is going to be the token-payment, of £1, by 25/12.

    I hope that you can confirm that this is the same payment-plan, which you mention, in your letter.

    (Since I got two letters from you, both dated 4/12 now).

    So I just wanted to explain about the details of my payment-arrangement with you, just for the record, so to speak.

    Hope this is alright, and thanks again for the letter!

    Yours sincerely,


    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Wed, Nov 28, 2012 at 11:14 PM
    Subject: To: Nicola Redfern, Customer Advisor
    To: Customer Services <Customer.Services@uuplc.co.uk>

    Hi,

    I’m refering to your letter from 26/11, which I recieved today, about my water bill arrears, from Hope Chambers.
    Today, I also recieved my new water bill, for 10 Keith Court.

    I’m unfortunately still unemployed at the moment, (even if I get to job-interview quite often now).
    So I can’t afford to pay more than token-payments untill I find a new job, unfortunately.


    So I was wondering if you could please merge my old account with you, from Leather Lane, with my new account, for 10 Keith Court.
    And then I would just continue to pay one token-payment monthly, (like the agreement I have with you now says), untill I find a new job.

    So that my next token-payment is due on 25/12.

    Hope this is alright, and thank you again for your letter!

    Yours sincerely,


    Erik Ribsskog
    PS.


    I attach scanned copies of both the mentioned letters.


    2 attachments

    concilia.jpg
    76K
    concilia2.jpg
    135K

    PS.

    Her er vedleggene:

    concilia

    concilia2

  • Jeg sendte enda en e-post til ICO


    Gmail – New update/Fwd: Update/Fwd: Problems with Virgin Broadband

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    New update/Fwd: Update/Fwd: Problems with Virgin Broadband


    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Apr 5, 2013 at 11:13 AM

    To:
    informationgovernance@ico.org.uk

    Cc:
    l.kennedy@easylaw.co.uk, “hv-02.kontakt” <hv-02.kontakt@mil.no>, “emb.london” <emb.london@mfa.no>

    Hi,

    some minuttes ago, I was awoken by some ringing at my door.
    A Gary from Virgin, he said he was.

    I had no apointment with them today.
    And he got a screw-driver and did some stuff in the corner of my living-room.


    And then he said they’ll be back next week again.

    I’ve had broadband from BT, and they just sent one guy, on one visit, which the time was agreed in advance about.

    That was spring 2006, (when I lived in Mandeville St.), I think it must have been.

    But now Virgin has sent four guys in two days.

    And today’s guy hadn’t even got an apointment.
    What’s this supposed to mean.
    How can you have companies like this?

    Erik RIbsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Thu, Apr 4, 2013 at 6:13 PM
    Subject: Fwd: Update/Fwd: Problems with Virgin Broadband
    To: informationgovernance@ico.org.uk
    Cc: l.kennedy@easylaw.co.uk, “hv-02.kontakt” <hv-02.kontakt@mil.no>, “emb.london” <emb.london@mfa.no>

    Hi,

    while these Albanian mafia-criminals, (or what they are), where out of my flat, a while, I took some photos for my blog.
    And these criminals brought a funny black wire, into my flat.

    Which they just let lay on the floor.
    That’s probably why the third guy showed up.

    The enigneer must have called him, and said I had a bootleg internet-wire.


    When really I’ve had mobile broadband, from EE, the last months.

    (Which I use while sending this e-mail).

    And then they made a funny whole, in the wall, and pretended the funny wire, had been in it.

    This is sickening I think.

    I overheard in 2003, I was followed by the ‘mafian’ in Oslo.

    I’ve written about this thousands of times, on my blog, since 2007.

    The whole World just sit on their bums and looks at this.

    Humanity is a joke, it seems.


    Erik Ribsskog

    ———- Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Thu, Apr 4, 2013 at 4:59 PM

    Subject: Update/Fwd: Problems with Virgin Broadband
    To: informationgovernance@ico.org.uk
    Cc: “emb.london” <emb.london@mfa.no>, l.kennedy@easylaw.co.uk, “hv-02.kontakt” <hv-02.kontakt@mil.no>

    Hi,

    these mafia-guys, (or what they are), even distroyed my printer, I see now.
    The enigneer pretended to fall out my chair, and the paper-tray, for my printer, was distroyed.

    How can you in the UK have thugs like these everywhere?

    It’s like you don’t have any decent people at all here in the UK.

    You shouldn’t be in the EU then if you are just criminals.


    Erik Ribsskog
    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Thu, Apr 4, 2013 at 4:46 PM
    Subject: Problems with Virgin Broadband
    To: informationgovernance@ico.org.uk
    Cc: “emb.london” <emb.london@mfa.no>, l.kennedy@easylaw.co.uk, “hv-02.kontakt” <hv-02.kontakt@mil.no>

    Hi,

    I read about ICO on Ofcom’s website.

    I couldn’t fine e-mail addresses to Ofcom or Virgin, so I write to you.
    I was recomended Virgin, by a fellow study abroad student, at University of Sunderland, in 2004.

    (For mobiles, but anyway).
    I’ve earlier had Nextgentel, (in Norway), and BT, (at an earlier address).
    They drilled a whole in the wall, and just put some paste, (or something in it), and asked me to paint over it.

    Also, they were three people, and BT were only one, (at the place I lived in 2005/06).
    I think this was strange.
    I still use my mobile broadband, because they couldn’t get it to work.

    I said I’d reinstall Windows.
    But that wasn’t enough.

    A few minuttes after the three Virgin-guys left.

    I got a call from Paul, who had told me to call him tomorrow, if the broadband didn’t work.

    (Because I had to say something to get them out of the appartment.
    So I said I’ll reinstall Windows.

    And if the modem still doesn’t work, I’ll call Virgin’.


    Then a third guy; (who got here later, after the other two were finished).

    An older guy named Paul.

    (Who also had a Virgin uniform).

    He wrote his phone-numer down, on a Virgin folder.


    After asking me if I had a pen.
    He then called me, just a few minutes, after they left.
    And said Virgin would be back in my flat, on Wednesday morning.

    To switch some stuff in the white box.

    I asked him if the internet would work in the mean-time.

    He said it would.

    I said that then I don’t any more people here to wake me up.

    Then I don’t want any more Virgin-staff here.
    I think it’s something funny going on.

    I’ve had broadband for years, both in Norway and in the UK, and never have any of the broadband-companies wanted to come back to my flat, to switch some broadband-stuff.

    And without sending a letter.

    This I wanted to complain about.

    Is this to install something that is breaching my data protection, I’m wondering.

    This is harassment, I think.


    Erik Ribsskog

  • Jeg sendte enda en e-post til ICO


    Gmail – Update/Fwd: Problems with Virgin Broadband

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    Update/Fwd: Problems with Virgin Broadband


    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, Apr 4, 2013 at 4:59 PM

    To:
    informationgovernance@ico.org.uk

    Cc:
    “emb.london” <emb.london@mfa.no>, l.kennedy@easylaw.co.uk, “hv-02.kontakt” <hv-02.kontakt@mil.no>

    Hi,

    these mafia-guys, (or what they are), even distroyed my printer, I see now.
    The enigneer pretended to fall out my chair, and the paper-tray, for my printer, was distroyed.

    How can you in the UK have thugs like these everywhere?

    It’s like you don’t have any decent people at all here in the UK.

    You shouldn’t be in the EU then if you are just criminals.


    Erik Ribsskog
    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Thu, Apr 4, 2013 at 4:46 PM
    Subject: Problems with Virgin Broadband
    To: informationgovernance@ico.org.uk
    Cc: “emb.london” <emb.london@mfa.no>, l.kennedy@easylaw.co.uk, “hv-02.kontakt” <hv-02.kontakt@mil.no>

    Hi,

    I read about ICO on Ofcom’s website.

    I couldn’t fine e-mail addresses to Ofcom or Virgin, so I write to you.
    I was recomended Virgin, by a fellow study abroad student, at University of Sunderland, in 2004.

    (For mobiles, but anyway).
    I’ve earlier had Nextgentel, (in Norway), and BT, (at an earlier address).
    They drilled a whole in the wall, and just put some paste, (or something in it), and asked me to paint over it.

    Also, they were three people, and BT were only one, (at the place I lived in 2005/06).
    I think this was strange.
    I still use my mobile broadband, because they couldn’t get it to work.

    I said I’d reinstall Windows.
    But that wasn’t enough.

    A few minuttes after the three Virgin-guys left.

    I got a call from Paul, who had told me to call him tomorrow, if the broadband didn’t work.

    (Because I had to say something to get them out of the appartment.
    So I said I’ll reinstall Windows.

    And if the modem still doesn’t work, I’ll call Virgin’.


    Then a third guy; (who got here later, after the other two were finished).

    An older guy named Paul.

    (Who also had a Virgin uniform).

    He wrote his phone-numer down, on a Virgin folder.


    After asking me if I had a pen.
    He then called me, just a few minutes, after they left.
    And said Virgin would be back in my flat, on Wednesday morning.

    To switch some stuff in the white box.

    I asked him if the internet would work in the mean-time.

    He said it would.

    I said that then I don’t any more people here to wake me up.

    Then I don’t want any more Virgin-staff here.
    I think it’s something funny going on.

    I’ve had broadband for years, both in Norway and in the UK, and never have any of the broadband-companies wanted to come back to my flat, to switch some broadband-stuff.

    And without sending a letter.

    This I wanted to complain about.

    Is this to install something that is breaching my data protection, I’m wondering.

    This is harassment, I think.


    Erik Ribsskog

  • Jeg sendte en ny e-post til Asda


    Gmail – Update/Fwd: Response from ASDA (Ref #000000037492785)

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    Update/Fwd: Response from ASDA (Ref #000000037492785)


    Erik Ribsskog

    <eribsskog@gmail.com>


    Wed, Mar 27, 2013 at 12:12 AM

    To:
    Noel.Wood@asda.co.uk

    Hi,

    I’m just back from this shop again now.
    A woman in her 40’s was crying, while she was walking down the aile with the Coca Cola-campaign in.
    An ‘idiot’ was driving an electric pallet in the liquer-aile, with around a meter of plastic foil, as a kind of tail, after the pallet.


    While he said ‘sorry mate’.

    Is that American, by the way?

    In the superstore I worked in in Norway, we propably said ‘sorry’, but not ‘mate’, as far as I can remember, to the customers.

    A man, that looked like my uncle Martin, was standing in the liquer-aile, with a cigarette-machine.

    When I looked for the chicken-nuggets which are in the same aile as the liquer.
    And an Asda-woman walked in front of me, just before I went to the self-service tills.
    Possibly as if to provoce me.
    At least I’ve complained about this, a couple of times now, that the Asda-staff are unaware,  when they stand in the gateway, to this department.
    When I walked in to the shop two Asda-women were standing at the side of the gateway.
    But when I went to pay, for the goods in my basket, then one Asda-woman had been switched with the security-guard, it seems.

    I think staff that stands in this area, should be aware of the customers.
    I don’t like being provoced, in the shops.
    When I first tried the self-service tills, at Sainsbury’s in Kensington, in London, in 2005, they had no staff standing in the midle of the passage, to the self-service tills, like at this Asda.


    So this disapoints me.

    Just as an update on my complaint.
    Erik Ribsskog
    ———- Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Tue, Mar 26, 2013 at 11:05 AM
    Subject: Re: Response from ASDA (Ref #000000037492785)
    To: Noel Wood <Noel.Wood@asda.co.uk>

    Hi,

    like I wrote in my last e-mail, I was wondering what Asda’s policy was, regarding how staff should stand, in connection with the self-service tills.


    Because then I guess I could have complained right there and then.


    But I guess you don’t have a policy.

    Perhaps you should rebuild the self-service check-out-department, in this store, so that it has more than one enterance, I was wondering.

    Just an idea.


    Thank for the e-mail.
    Regards,

    Erik Ribsskog
    On Tue, Mar 26, 2013 at 10:44 AM, Noel Wood <Noel.Wood@asda.co.uk> wrote:

    Hi Erik

    Thanks for contacting me about the service you’ve received at our Walton store.

    I’m sorry when you’ve gone to pay for your shopping you’ve been met by a wall of colleagues at the self service checkout. I can appreciate how frustrating this must’ve been.

    We work hard to make sure all our colleagues are giving the best service possible. I’ve contacted Carl Davies, the General Store Manager, at Walton. I’ve asked Carl to look into this. I trust he’ll take the appropriate action.

    We want all our customers to have a pleasant experience when they come into the store. If on your next visit you’re still unhappy, please feel free to contact the Customer Service Team on 0800 952 0101 where we’ll be happy to help.

    Thanks again for contacting me. I trust on your next visit you’ll have a more pleasant experience. If there is anything else I can help with, please let me know.

    Kind regards

    Noel Wood
    Asda Service Team
    0800 952 0101

    Take the Asda Price Guarantee 10% challenge http://www.asdapriceguarantee.co.uk/
    Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-us Could you please quote the reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.

    —-Your Original Comments Were—-

    Hi,

    I write to you, since I can’t find Asda’s general enquiry e-mail address, on your website.

    I’m just back from Asda Walton now, after doing some shopping there.

    I have to say that the staff there shocks me.

    When I went to pay, for the goods, in my basket, at the self-service check-outs.

    I was met, by a ‘wall’ of people.

    Three women in their early twenties, and an older man.

    All slim.

    One of the women had an Amy Winehouse hairdo, (which was coloured in quite dark red).

    And one was a blonde.

    The third one could have been a brunette.

    And the man was quite slim and low.

    All these four were Asda-staff.

    And they blocked the passage to the self-service check-outs, as if to provoce me, I think.

    I could notice that the blonde Asda-woman noticed me when I walked from the newspaper-department, and towards the self service check-outs.

    The four staff didn’t move, when I approached them.

    They blocked my way, and didn’t move.

    I took one step to the side, as if to use the self-service check out with a transport-band on it.

    (Which I haven’t used earlier.

    And I would have been on dispay there, for the four staff, if I used it.

    So I didn’t really want to use this machine).

    Then the earlier mentioned Asda-man, moved away, toward the staffed tills.

    And then I could just sneak past the Amy Winehouse-hairdo Asda-woman, who seemed to be unaware of me wanting to pass her, it seemed to me.

    (Even if it seems odd to me, that people can be this un-aware.

    So I guess she acted, possibly).

    Then I went to scan the goods in my basket, in the self-service check-out.

    This shop, has a security-guard, seated, by the enterance-door.

    So why do you have four staff, obstructing the custommers, like this?

    This seems very odd, to me.

    Do you have some problem with mafia, nazi’s or ‘wicka-stuff’ in your shop.

    What on earth is going on?

    I know self-service check-outs have only been around, since 2005.

    (At least that’s when I first saw them, at a big Sainsbury’s shop.

    The one with a Starbucks-cafe in.

    In Kensington, in London).

    But what is really Asda’s policy regarding this?

    Are your staff meant to stand and obstruct the way, to the self-service tills, in a group, like I witnessed, at Asda Walton, earlier today?

    (At around 10 PM, I guess).

    Can you please inform me about Asda’s policy regaring this?
    Best regards,

    Erik Ribsskog

    On Fri, Mar 1, 2013 at 5:17 PM, Victoria Duffy <Victoria.Duffy@asda.co.uk> wrote:
    Thank you for your email.

    I’m out of the office until Monday 04 March. All emails will be actioned on my return.

    If you need further assistance please contact our Customer Service Team on freephone 0800 952 0101.

    Kind regards

    Vicki Duffy
    ASDA Service Team

    This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————

  • Jeg sendte en ny e-post til Sainsbury’s


    Gmail – Update/Fwd: Re: Re: [SR 1-284217844] [SR 1-285513533] [SR 1-285724516]

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    Update/Fwd: Re: Re: [SR 1-284217844] [SR 1-285513533] [SR 1-285724516]


    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, Mar 21, 2013 at 7:12 PM

    To:
    customerservice@sainsburys.co.uk

    Hi,

    I know I’ve asked you to escalate.
    But I was in your shop in Rice Lane again now, and I thought it was a bit intimidating, that your big African security-guard, and three Sainsbury-staff, (it seemed), were standing in a group, in the middle of the shop, without saying anything, (but just observing).


    I’ve seen aomething similar at Tesco.

    (The Superstore in Liverpool One).

    A group of managers in suits, motivate some other staff, outside of the fresh-food-department.

    But your managers didn’t say anything.


    And I went back to buy a bottle of water, that was also on my shopping-list, and then these people didn’t stand around in the shop, (without doing anything), any longer.

    This seemed almost militant, to me, and a bit intimidating, really.

    It reminded me about an episode at Aldi, earlier this week.

    They also had an African security-guard, and two or three other staff standing that close to me, discussing that they were sold out of 0.5 litre water-bottles.


    You also had a young ‘retard’ and his two parents there.

    Like it was also at Aldi, that mentioned day, a bit older retard, in one of their slow moving queues.

    And when I went out of the shop the second time, a Sainsbury-woman started screaming to a collegue, to buy her water.

    (When I was just purchasing a water-bottle, in the self-service check-outs).

    Your shop is almost a bit weird, I think.

    Have you read about the Aldi-episode, on my blog?

    Are you doing some kind of wicka-stuff, I’m wondering.

    Are you monitoring me in your shop?

    There has also been a similar episode, where you were monitoring the customers, (like I’ve complained about).


    Are you monitoring the custommers?
    And why only when I’m in the shop, it seems.

    This seems very odd to me.

    Please escalate this complaints with my other complaints, (like I wrote to you, earlier today).

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Thu, Mar 21, 2013 at 12:55 PM
    Subject: Re: Re: Re: [SR 1-284217844] [SR 1-285513533] [SR 1-285724516]
    To: customerservice@sainsburys.co.uk

    Hi,

    I understand that this was escalated to you.

    But I’ve asked to please get this escalated again.
    I can’t see that you’ve done this.

    Erik Ribsskog

    On Wed, Mar 20, 2013 at 10:33 AM, <customerservice@sainsburys.co.uk> wrote:
    Dear Mr Ribsskog

    Thanks for your email.  I’m sorry you’re unhappy with our previous responses.  I can confirm that I’m a senior customer manager and this has been escalated to myself.

    We want to make our customers shopping trips as convenient as possible and we introduced our self checkouts as an efficient and speedy alternative to manned checkouts.  However, we recognise that they are not ideal for all our customers and we aim to provide a choice, which includes opening more manned checkouts for our customers who prefer them.  You certainly should not feel pressured into using these tills.


    We have a TRY promise were if you’re unhappy with any of our own brand products, you can get a full refund by taking the packaging and receipt to the customer service desk in any store.  If you could reply with more information on the chicken steaks you’re referring to, I can investigate this further.  Ideally if you have any information on the packaging, I can log this with our buyers.

    I’ve called our Rice Lane store and spoken to my colleague, Kim Tingsley, the Customer Service Supervisor.  Kim advised that there was a problem with one of the bank terminals in the store.  Although the banks aren’t managed by the store, this was reported immediately and has since been fixed.  I appreciate you’d like more information on this but as the banks are managed externally, we’re unable to provide any more information.

    Kim wasn’t aware of any problems with the self service checkouts.  If you could reply confirming which date you entered the store and what was wrong with the tills and also more information on the antennas you mentioned, I can investigate this further with the store.  I appreciate these issues have been going on for some time.  If you could reply with your contact number, we’d be happy to call you in order to resolve these for you.

    We’re grateful that you’ve taken the time to contact us and look forward to your response.

    Kind regards

    Jack Barr | Senior Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 18.03.2013 03:32:31 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: [SR 1-284217844] [SR 1-285513533]

    Hi,

    ok, and how about the awkward self-service-tills?

    Have you gotten a lot of complaints about them?

    And the antennas for Christmas.


    Am I the only one who have complained?

    And the chicken-steaks aren’t that delicous, I think.

    Has this really been escalated now, by the way?

    How can you explain two ‘Gremlin-attacks’ in a few days, in this shop?

    (The problem with the bank-terminals and the six self-service tills).


    I think it’s bad custommer support that you don’t explain to me, what was wrong, with the bank-terminal.


    One single phone-call.

    How hard can this be?

    This seems very strange to me.


    It’s like you don’t really try, I think.

    I’ve asked to escalate this.


    I can’t see that that has really happened.


    So I try again.


    Erik Ribsskog

    On Mon, Mar 18, 2013 at 3:11 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Erik Ribsskog

    Thanks for your email.  I’m sorry that you were unhappy with your trip to our Rice Lane store.  I can understand your disappointment as you saw some of the behaviour as a “provocation”.

    It is never our intent for our customers to feel awkward in store, we wish for our customers to enjoy their shopping experience.  Our security guards patrol for the safety of all our customers and are not there to provoke anybody.  I apologise that a colleague moved your basket without asking. I have passed your comments onto management who appreciate all customer feedback.

    We’re grateful to you for taking the time to contact us and we look forward to seeing you again shortly.

    Kind regards

    Careline Hot Topic Queue | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 14.03.2013 04:29:58 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: [SR 1-284217844]

    Hi,

    I’m just back, after shopping at Farmfoods and Sainsbury’s.

    At Sainsbury’s a Securitas-guard patroled right in front of me, when I walked in to the shop.


    I thought that was almost like a provocation.

    (This was your Rice Lane shop, as usual).

    Also, in the self-service till, a Sainsbury-woman, (quite big), in her 40’s, suddently started lifting on my basket, to get to a basket, which was underneath mine.

    (From the custommer before me).


    I’ve seen at Asda.


    At the self-service tills there.


    That a sing says: ‘Always explain the intervention’.


    Your staff didn’t do this.


    She made me almost get a shock, I think I have to say.


    This was like something that could only have happened in Russia.


    I brought my own basket back to the entrance-area, (around where the Security-guard was).

    And it was no shortage of baskets there.


    So I think I have to call this a basket-case.


    Why do your staff act like they’re trained in Russia?

    This was like a provocation, I think.


    You should learn from Asda, which are owned by Wal-Mart, which is an American company.

    Also,  (unilke Asda, Tesco, etc), the self service tills in this shop.


    (Sainsbury’s Rice Lane).


    They are aqwardly placed.


    The carrier-bags are placed to far away from the custommers, I think.

    I think your better at own brand tinned food, than Asda.


    But you just forget my complaints about your noodles, (own brand), which tastes like dish-washing-water, I think.


    (Something like this).


    In your last e-mail.

    There’s no excuse for ignorance, a saying, (here in the UK), says.


    But I don’t think you’ve heard that saying.

    So I want to escalate all the complaints I’ve sent you, please.


    Also, your mashed potatoes, smell bad, which isn’t the case, with Asda’s own-label mashed potatoes.

    And Aldi are better at chicken-steaks, I think.

    Also, you don’t have the chicken-nuggets, (own label), which costs around 70 pence, that Tesco and Asda have.

    I wanted to please escalate all the complaints I’ve sent you, please.


    Erik Ribsskog

    On Thu, Mar 14, 2013 at 12:34 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your reply and further comments. I am sorry you are unhappy with the quality of some of our products.

    We strive to provide our customers with great quality products at all times.  I understand this has not been your experience and I have therefore, logged your comments on to our internal system and shared them with the relevant departments.

    We now consider this matter to be closed and will be having no further correspondence in regards to these matters.

    Kind regards

    Jamie Morris | Senior Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 13.03.2013 02:57:04 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

    Hi,

    also, at Christmas, your quite old femal staff with blonde hair.


    In the check-out.


    (I bought so much food for Christmas that I used a trolley and went to the manual check-out).


    She had to have antennas on her, since it was Christmas, it seemed.

    She was almost crying, from this ridiculus costume, it seemed to me.


    It reminded me of when I worked as an assistant manager, at Rimi Bjørndal, in Norway, from 1996 to 1998.


    The Store Manager Kristian Kvehaugen said the check-out-staff had to wear santa-caps.

    But the Marocco-girl, in the check-out, took her red santa head-cap of all the time.

    But your staff didn’t do this.

    So it was a bit like a shop from Mars, last Christmas, I think.

    Also your chicken-steaks, for £1.15, doesn’t taste that delicous, I think.


    Erik Ribsskog

    On Wed, Mar 13, 2013 at 1:35 PM, <customerservice@sainsburys.co.uk> wrote:

    Thanks for your email.  We appreciate you taking the time to get in touch as your feedback is important to us.

    We want to ensure you receive great service, so we need to investigate your query a little further.  We’ll be back in touch as soon as possible.  

    Thanks for your patience.

    The Customer Service Team

    Sainsbury’s Supermarkets Ltd.

    0800 636 262

    —–Original Message—–
    From: eribsskog@gmail.com

    Sent: 13.03.2013 01:34:45 PM
    To: customerservice@sainsburys.co.uk
    Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

    Hi,

    is your head-office in Moscow or something?

    Your reply just look like a mess to me.

    Those higher managers, (or what they were), were definetly just standing around.


    I know what I saw, I’m an experienced retail-manager, who has worked for almost a lifetime in retail.


    You just invent a reply, it seems to me.


    I have no confidence in you due to this.

    These people weren’t even in uniform/work-clothes.


    Even if that isn’t isn’t reflected in your reply, I think.

    Also, Sainsbury’s low-priced noodles, doesn’t taste good.


    And Sainsbury’s low-priced potato-mash smells bad, I think.

    (I tried it last week-end, but I just threw it, due to the smell, I have to admit).

    Good luck with the Moscowits, Marsians and Gremlins.


    Erik Ribsskog

    On Wed, Mar 13, 2013 at 12:33 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.

    As detailed in my response of 2 March, your comments have been escalated to me as Senior Manager within Careline.  

    In this reply I detailed our final response to the incident in out Rice Lane store on 14 February relating to the inability to process your card payment.  Equally this was addressed in my colleague Katrina Dicks reply on 4 March.

    Similarly in my reply of 2 March I detailed the reason our self scan checkouts where not functioning on your visit to the store. Although it may have appeared my colleagues in store were simply standing around, I assure you this was not the case.

    The extensive detail provided in each of these responses, and those previously sent by my team, provide our final answer on these points. I hope you can use the information provided and I have explained actions of my colleagues in store.

     

    Kind regards

    Stacey Canon | Senior Careline Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT

    customer.service@sainsburys.co.uk | 0800 636 262
    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 08.03.2013 03:42:07 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883]

    Hi,

    I’ve sent to your college, Katarina Dick, about this, earlier this week.

    (And asked her to escalate).


    So this is being dealt with already, I think I have to say.


    Regards,


    Erik Ribsskog

    PS.


    Here is more about this:

    Hi,

    ok, I think it’s strange that all your machines doesn’t seem to work.

    It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).

    (Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

    A bank-terminal that refuses to let people pay by card, when they have money, on their account.

    That must be pretty rear, I think.

    And that this store also have a group of six self-service tills, that doesn’t work, the next week.

    (Which I haven’t seen in any other store.

    And these tills have been around since 2005, at least, I remember.

    Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

    So this seems very strange to me.

    It’s like an invasion of Gremlins, I think.

    And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?

    Have you had problems with an invasion from Mars?

    I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.

    Due to that there have been many problems, I would have wanted to escalate about this, please.

    It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

    It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

    So due to this I want to escalate, please.

    Erik Ribsskog

    On Wed, Mar 6, 2013 at 2:51 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and the further information you provided.  I’m sorry to learn you’re unhappy with our response.

    As advised in our previous emails, if a card if declined in store we’re unable to establish the reason for this.  The instruction to decline the card comes direct from the card provider.  As I’m sure you can appreciate, we need to act on such requests.  

    The only way to resolve this is to contact your card provider.  They’ll be able to carry out a full investigation and establish the reason the card was declined.  Unfortunately, we’re unable to do this on your behalf.  

    Your card provider wouldn’t be able to provide us with any of this information.  This would constitute a breach of the Data Protection Act.  Your card provider will only be able to discuss this with you.  I’m sorry we’re not able to assist you further.  

    We appreciate you’ve taken the time to contact us again and hope you’re able to get this resolved soon.

    Kind regards

    Pamela Scott | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 05.03.2013 12:53:19 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165]

    Hi,

    I’ve sent about this complaint earlier today, (Monday):

    Erik Ribsskog

    PS.


    Here is more about this:

    Hi,

    ok, I think it’s strange that all your machines doesn’t seem to work.


    It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).



    (Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

    A bank-terminal that refuses to let people pay by card, when they have money, on their account.

    That must be pretty rear, I think.

    And that this store also have a group of six self-service tills, that doesn’t work, the next week.


    (Which I haven’t seen in any other store.


    And these tills have been around since 2005, at least, I remember.


    Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

    So this seems very strange to me.


    It’s like an invasion of Gremlins, I think.


    And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?



    Have you had problems with an invasion from Mars?

    I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.


    Due to that there have been many problems, I would have wanted to escalate about this, please.

    It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

    It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

    So due to this I want to escalate, please.


    Erik Ribsskog



    On Mon, Mar 4, 2013 at 10:58 AM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your email reply.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction.

    I can confirm that the information my colleague Jamie and Stacey provided you is correct.  When a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

    I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

    When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down.  We would request you follow the guidance offered by my colleagues and contact your card provider for further information.
    We appreciate you taking the time to come back to us and hope the information we have provided is useful.

    Kind regards

    Katrina Dick | Senior Customer Manager
    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262
    twitter.com/sainsburys | facebook.com/sainsburys

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 02.03.2013 05:28:17 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040]

    Hi,

    like I wrote in the first e-mail about this problem.

    If it was a problem with the connection, then the bank-terminals in Norway, more than twenty years ago, wrote a receipt, which was almost like a cheque, for the custommer to sign.


    The amount would then take a bit longer time, (a couple of days, I think we told the custommers), to be withdrawn, from the custommers’ bank-accounts.

    So is the UK more than 20 years behind Norway, when it comes to this?

    This doesn’t seem likely, to me.

    I wonder if there have been some ‘Gremlins’ here, messing with my account.


    I think it’s poor custommer-service, that you don’t investigate what has happened here.


    I have also gone to business-school, and learned that the custommer is always right.

    I think the UK is poor on custommer-service.


    You should learn from the USA, I think.

    It doesn’t seem you have a custommer-service attitude, (towards custommers), here in the UK.


    Erik Ribsskog

    On Sat, Mar 2, 2013 at 3:40 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction. As requested your correspondence has been escalated to me.

    Our customers experience is important to us.  We expect our customers to have the best service possible and it is disappointing to us that this has not been your experience.

    As my colleagues have explained, when a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

    I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

    As you mention your card was then accepted on the second attempt, it may be there was a temporary error with the connection from your card supplier. To this end we would request you follow the guidance offered by my colleagues and contact your card provider for further information.

    I appreciate this was not the answer you were hoping for but I must stress that my colleagues have guided you correctly through all stages of your contact with us.  I hope you can speak with you banking group and source the answer you require.

    I appreciate you taking the time to get in touch.

     

    Kind regards

    Stacey Cannon | Careline Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 01.03.2013 04:50:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]

    Hi,

    thank you for your e-mail!

    I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.


    I think it’s poor custommer-support, that I have to go in the bank, and ask them, what has happened.


    I’ve sent you the recepts and all, so this is something you could find out, I think.

    You are just being lazy here, it seems to me.


    Dear I ask to get this escalated again?

    Regards,


    Erik Ribsskog

    On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.  I am sorry you are unhappy with my colleagues’ previous responses.

    I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct.  When a card is declined in store we are unable to establish the reason.  There can be several factors which can cause this, for example the merchant provider may be down.

    As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.

    I hope this information is useful to you and we look forward to seeing you in store again soon.

    Kind regards

    Jamie Morris | Senior Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 28.02.2013 12:27:46 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

    Hi,

    I’ve worked as a store manager myself in Norway.


    And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

    So this wasn’t good custommer-support, I think.


    Can I escalate this to your line-manager, please?

    Erik Ribsskog

    On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and further comments relating to your recent enquiry.

    I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk.  She’s asked me to send her apologies and was disappointed to hear of your experience.  She’s advised when a card is declined in store we aren’t able to establish the reason.  There can be several factors which can cause this for example the merchant provider may be down.

    I appreciate the time you have taken to contact us and I hope this information is helpful.

    Kind regards

    Ajay Chand | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 23.02.2013 04:27:35 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844]

    Hi,

    thank you for your e-mail!

    I don’t think it could have been the card-provider, that the problem was with.


    Because like one can see, on the recepits, that I attach copies of.


    The card worked again, a minute after if first had been refused.

    So it was just a temporarely problem, it seems.


    But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

    And this was in 1990/91.


    But we had bank-terminals, in every other till.

    And even 20 years ago, this didn’t happen.


    If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.


    So I think it’s to bad, that this worked in Norway, 20 years ago.


    But it doesn’t work in the UK, today.

    I know there is a company, in-between you and the banks.

    (I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

    So I think it could be some ‘Gremlins’ there perhaps.

    This company was called ‘Bank Accept’, (or something), in Norway.

    You probably have an equivalent, (to Bank Accept), here in the UK.


    So I send again about this.


    Perhaps you could escalate this to your line-manager.


    Erik Ribsskog

    On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Erik Ribsskog

    Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

    We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

    We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

    Kind regards

    Daniel Carr | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 19.02.2013 03:24:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Shopping instore

    The following comments have been made:
    Full Name: Erik Ribsskog
    Email: eribsskog@gmail.com
    Telephone:
    Subject: Complaint
    User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
    My visa card payment was first refused, even if there was enough money, on the account.
    I haven’t experienced this before.
    (Even if I’ve worked for almost a lifetime, in retail, in Norway).
    Do you need the recepit-number etc., to investigate this?
    Regards,
    Erik Ribsskog
    Address:
    Nectar Card Number:
    Order/Reference Number:
    Delivery Date:
    QUALITY
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes (batch; be; supplier):
    AVAILABILITY
    Product Name and/or barcode number:
    Store Name:
    Incident Date:
    GENERAL INFORMATION
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes(batch; bbe; supplier):
    Reference: CTU-1361287453578-393

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    Gmail – Update/Fwd: Carl Boydell – Property Services

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    Update/Fwd: Carl Boydell – Property Services


    Erik Ribsskog

    <eribsskog@gmail.com>


    Tue, Mar 12, 2013 at 6:26 AM

    To:
    LHT Customer Service <csc@lht.co.uk>

    Cc:
    Lars Aasen <lbf@lbf.no>, Runcorn Office <runcornoffice@taroe.org>, Info <info@tpas.org.uk>, “hv-02.kontakt” <hv-02.kontakt@mil.no>

    Hi again,

    in an earlier e-mail, I write this:
    ‘I don’t really like repair-guys.

    (They are quite ofte rude towards me, I think I have to say.’.

    This was in an e-mail to: jkavanagh@lht.co.uk

    From this date: Sat, Feb 23, 2013 at 8:47 PM

    So it seems you are trying to provoce me almost now, with this new ‘repair-guy-email’.

    Do you try to trigger me?

    Is this some crucader-stuff?

    (I have relatives in the Order of St. John in Norway.

    I found out in a newspaper-archive).

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Tue, Mar 12, 2013 at 6:10 AM
    Subject: Carl Boydell – Property Services
    To: LHT Customer Service <csc@lht.co.uk>
    Cc: Lars Aasen <lbf@lbf.no>, Runcorn Office <runcornoffice@taroe.org>, Info <info@tpas.org.uk>, “hv-02.kontakt” <hv-02.kontakt@mil.no>

    Hi,

    I attach a scanned copy, of your letter, from 1/3.
    I don’t want a new kitchen, in this flat.

    I don’t understand why I’m included in this programme.


    The old kitchen is just fine.

    No need to waste money on this.

    The main reason I don’t want to be on this programme, is that I don’t like ‘repair-guys’, in my flat.


    They are sometimes inpolite, my experience is, from the earlier addresses I’ve lived at, here in the UK.
    (One repair-guy was inpolite in conncetion with a bath-room-problem, at Leather Lane, where I lived, from 2006 to 2011).

    And they sometimes damage my property.
    (A painted painted on my mobile-broadband-doongle, with white paint, when I lived at MAS, in Fairfield, last year).

    And I don’t like it that the repair-guys work around in my flat, while my properties, is everywhere, in the flat.

    You could do ‘stuff’ like this, inbetween tenants living, in the flats, I think.

    That is after I move out, (if I move out).
    I really don’t want this new kitchen, due to that I really don’t want repair-guys in my flat.


    I work from home and do my job-search from home.

    More or less the last thing I want, is repair-guys here.
    I really hate having repair-guys around, where I live.
    (To be honest).
    Since I don’t like noise and strangers walking around where I try to think and focus on my job-search and work.

    And I don’t want to worry about what insults and damage/theft to my ‘stuff’ that these are going to do.
    (Like I think I’ve informed LHT earlier).

    Please send these repair-guys somewhere else where they’re more needed.


    Erik Ribsskog


    brev lht mars 1.jpg
    122K

  • Jeg sendte en ny e-post til Statsministerens kontor


    Gmail – Oppdatering/Fwd: Klage på Google-ing av meg

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    Oppdatering/Fwd: Klage på Google-ing av meg


    Erik Ribsskog

    <eribsskog@gmail.com>


    Sun, Feb 24, 2013 at 11:27 PM

    To:
    postmottak@smk.dep.no

    Cc:
    postmottak@sivilombudsmannen.no

    Hei,

    nå ser jeg at Regjeringen søker på meg igjen, på Google.

    Dere søker på ‘e ribsskog’.
    Så det er jo nesten som noe russisk, synes jeg.

    Siden dere søker på ‘e ribsskog’ og ikke ‘erik ribsskog’.

    Jeg har skrevet tidligere, at hvis det er noe som regjeringen lurer på.

    Så kan dere bare skrive en e-post.

    Dere har e-post adressen min.

    Istedet så sitter Kolberg, (eller hvem det er), og leser bloggen min, som fanden leser bibelen, virker det som.


    Med sint hilsen

    Erik Ribsskog
    PS.

    Vedlegger det nevnte søket, fra i dag.

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: 2013/2/14
    Subject: Klage på Google-ing av meg
    To: “SMK Postmottak (SMK)” <postmottak@smk.dep.no>
    Cc: Postmottak Sivilombudsmannen <postmottak@sivilombudsmannen.no>

    Hei,

    jeg ser på tracking-cookie-programmet, på bloggen min, at noen i regjeringen driver å søker på navnet mitt, på Google.
    (Se vedlegg).
    De søker på den samme feilstavede versjonen av navnet mitt, som det britiske firmaet Arvato, (eiet av Bertelsmann), brukte, da jeg jobbet for dem, (først via vikarbyrå), i 2005 og 2006.

    Hvis det er noe dere lurer på, så er det bare å spørre.

    Jeg har sendt klager på diverse til SMK tidligere, så dere har e-post-adressen min.
    Så dere trenger ikke å spionere, for å si det sånn.



    Erik Ribsskog


    regjeringen hm statcounter.JPG
    101K

    PS.

    Her er vedlegget:

    regjeringen hm statcounter

  • Jeg sendte en ny e-post til Sainsbury’s


    Gmail – RE: Shopping instore

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    RE: Shopping instore


    Erik Ribsskog

    <eribsskog@gmail.com>


    Wed, Feb 20, 2013 at 12:56 AM

    To:
    customerservice@sainsburys.co.uk

    Hi,

    I also attach the recepts, from the day, when this incidents happened.
    You can see that the amount was first declined, (at 15:43:36).
    And then the payment was accepted, (the second time I tried my RBS Visa-card), at 15:44:29.

    So I was wondering if you were having problems, with Gremlins, (like in the 80’s movie), or something, at Sainsbury’s?
    Because you can’t say the bank-terminal was offline.


    Because when I worked full-time, as a cashier, at a hyper-market, named OBS Triaden, in Norway, (in a gap-year from my studies), in 1990/91.

    Then I learned that then the customers had to sign a reciept, that the bank-machine made, which was like a check, (more or less).

    So are you having Gremlins, in your company, or are someone sitting and messing with me, in the banks, (or something)?

    I have relatives in the Order of St. John, in Norway, so perhaps they mess with me, (here in the UK as well), I’m wondering.

    Regards,

    Erik Ribsskog
    PS.

    The date on your receipts, are on the back-side.

    That seemed a bit silly now, I think, when I tried to scan the two mentioned receipts.


    Just to try to give a bit more feed-back, (while I’m writing this e-mail).

    On Tue, Feb 19, 2013 at 3:24 PM, <customerservice@sainsburys.co.uk> wrote:

    Thanks for your email.  We appreciate you taking the time to get in touch as your feedback is important to us.

    We want to ensure you receive great service, so we need to investigate your query a little further.  We’ll be back in touch as soon as possible.  

    Thanks for your patience.

    The Customer Service Team

    Sainsbury’s Supermarkets Ltd.

    0800 636 262

    —–Original Message—–
    From: eribsskog@gmail.com

    Sent: 19.02.2013 03:24:16 PM
    To: customerservice@sainsburys.co.uk
    Subject: Shopping instore

    The following comments have been made:

    Full Name: Erik Ribsskog

    Email: eribsskog@gmail.com

    Telephone:

    Subject: Complaint

    User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).

    My visa card payment was first refused, even if there was enough money, on the account.

    I haven’t experienced this before.

    (Even if I’ve worked for almost a lifetime, in retail, in Norway).

    Do you need the recepit-number etc., to investigate this?

    Regards,

    Erik Ribsskog

    Address:

    Nectar Card Number:

    Order/Reference Number:

    Delivery Date:

    QUALITY

    Store Name:

    Purchase Date:

    Product Name and/or barcode number:

    Other codes (batch; be; supplier):

    AVAILABILITY

    Product Name and/or barcode number:

    Store Name:

    Incident Date:

    GENERAL INFORMATION

    Store Name:

    Purchase Date:

    Product Name and/or barcode number:

    Other codes(batch; bbe; supplier):

    Reference: CTU-1361287453578-393

    **********************************************************************
    Visit www.sainsburys.co.uk for food and drink inspiration, financial services, TVs, laptops, home and garden and much more, or to buy groceries online. You can live well for less than you thought at Sainsbury’s based on price perception data.


    Don’t print this email unless you really need to; think of the environment and save a tree!


    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.
    If you have received this email in error please notify the system manager (postmaster@sainsburys.co.uk).


    This footnote also confirms that this email message has been swept for the presence of computer viruses, but does not warrant that the message is virus free.


    Email sent to Sainsbury’s systems may be monitored by the company.


    J Sainsbury plc (185647 England)
    Sainsbury’s Supermarkets Limited (3261722 England)


    Registered Offices:
    33 Holborn
    London EC1N 2HT
    **********************************************************************


    2 attachments

    saintsbury recepts.jpg
    58K
    saintsbury recepts 2.jpg
    50K

    PS.

    Her er vedleggene:

    saintsbury recepts

    saintsbury recepts 2

  • Jeg sendte en oppdatering, til Asda


    Gmail – Update/Fwd: Response from ASDA (Ref #000000037015880)

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>

    Update/Fwd: Response from ASDA (Ref #000000037015880)


    Erik Ribsskog

    <eribsskog@gmail.com>

    Mon, Feb 18, 2013 at 4:39 PM

    To:
    David.Mckenna@asda.co.uk

    Hi,

    here are two photographs I took, outside Asda Walton, right after I had been refused to shop there, on Saturday 22/12, (by the big security-guard, in his 40’s or 50’s).

    It doesn’t seem to be that many custommers there, to me.


    (I’ve also attached a photo were I’ve put some more light and enhanced the colours, on the photo of the parking and enterance-area, of the shop, in a programme called Photo! Editor.

    Since I don’t have a blitz, on my a bit old-fashioned digital camera).
    Yet, your college Noel Wood, writes this, in his e-mail, from 11/2:
    ‘Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.’.


    I can’t see that this adds up.


    The store didn’t look busy, (at all), to me.


    Like I wrote in my previous e-mail.

    And like I think the photograph I took that day, right after your security-guard refused me to shop there, shows.

    So I don’t think you are that sincerere, to be true.


    At least you can’t blame me, for wondering, if you are sincere, (at Asda custommer support).

    Can you?

    Best regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Mon, Feb 18, 2013 at 3:53 PM
    Subject: Re: Response from ASDA (Ref #000000037015880)
    To: David McKenna <David.Mckenna@asda.co.uk>

    Hi,

    well, to be honest, I shoped at Asda Bootle twice, last week.
    (On Thursday and Friday, I think it must have been).
    And on Thursday, one of the staff there, (near the self-service check-outs), did some dance-moves, it seemed.

    So that was a bit odd, perhaps.

    But the self-service check-outs are constructed a different way, at Asda Bootle.
    There one have several groups of around four self-service machines.

    Where as on Asda Walton there is only one large group, with like ten or fifteen self-service machines.
    And they only have a small passage, for custommers to go throug, before scanning the goods.


    It’s more open, at Asda Bootle.
    There are more passages to go out, in the self-service-department.
    So to obstruct the custommers, the staff would have had to be more than one.


    Since there are at least two passages, in the self-service-department.
    Perhaps the staff, in the self-service-department, should have a chair or something, (so that they didn’t have to stand all day).


    I remember from working in the fresh-food-departement, on Saturdays, at OBS Triaden, (after starting there as a cashier), that I got tired feet.
    When I had to stand all day, (from 9AM to 6PM), on the Saturdays.

    On Friday, at Asda Bootle, I overheard that the self-service-staff were coached.
    A woman in her 40’s or 50’s, coached Ashley, (a blond tenage-girl), and Laura, (a brunette teenage-girl).

    (Or perhaps I mixed them up).
    To switch passages.

    So it ended with that the brunette tenage-girl, was standing and starring at me, (I have to say), from the neighbour-passage, while the blond switched, to ‘my’ passage.

    So this was perhaps a bit strange, given my complaints, about Asda Walton, and the ‘big’ self-service-woman there, (earlier last week).
    It was a bit strange that I should be starred at like that, I think.


    It seemed this was coached, a the self-service check-out manager-woman, (or something like that).

    But I’m very pleased to hear, that things are going to improve, at Asda Walton.

    I hope I don’t see the carriere-boxes on the floor there again.


    (For people to pick carriers from.

    While there are no carriers, in any of the 10-15 self-service check-outs).

    Because then I thought it was a ‘communist-shop’, or something.

    When I was a boy, (the summer I had my tent birthday), then my father and his brothers, brought their families with them, to Jugoslavia.


    Behind the iron-curtain.
    And I remember the food-shops there still.

    They only had one type of crisps, and one had to buy salt and pepper, to put in the bag, and then shake the crisp-bag, my uncle Håkon said.

    Then the crisps would be eatable, (he said).

    (But not as good as Norwegian crisps, of course).
    But I didn’t see boxes of carriers, on the floor, for custommers to grab carriers from, even behind iron-curtain, in communist Easter-Europe.


    (Before the Wall fall etc., about a decade later).
    So then I was a bit shocked, when I saw that, at Asda Walton, last week, I have to admit.

    So they fix that at the same time.

    And the first guy who answered me.

    He wrote that Asda Walton was very full of custommers, before midnight, Saturday before Christmas.

    (When I was refused by the security-guard to shop there, at around 11.45).


    But as an earlier Store Manager, and hyper-market-employee.

    I think this must have been a lie.

    I think I would have seen it, if that was true.

    Because i stayed outside Asda Walton, for a couple of minutes, discussing with the security-guard, etc.

    And I can’t remember seeing a singe customer walking out of the shop, during the time, that I stod outside the shop.
    (And the time I walked through the parking-area).

    So I wonder at least very much, if that was a lie, that the shop was packed with custommers, right before midnight, the Saturday before Christmas.

    At least this didn’t seem sincere to me, when I read that e-mail.

    Noone at the Asda custommer-service writes ‘Sincerely’, before their name.
    You just writes ‘Kind regards’.

    So I wonder if you aren’t sincere there, and just fabricate a lot of excuses, without really knowing what really happened.

    I’m not sure if I’m convinced that the situation isn’t like this.

    But it’s very fine if they are going to improve at Asda Walton, and stop standing to close, to custommers, who want to pass through the ‘gate’, to the self-service-checkout-machines.

    Thanks again for updating about this.

    Best regards,

    Erik Ribsskog

    On Mon, Feb 18, 2013 at 2:52 PM, David McKenna <David.Mckenna@asda.co.uk> wrote:

    Mr Ribsskog

    Thank you for your reply to my colleague Katie’s email.

    I’m sorry you feel that we’ve been purposefully making the wrong conclusions to your emails. I’d like to assure you that this certainly isn’t the case as we try to put ourselves in our customer’s shoes in order to always provide a sincere response and , hopefully, resolution.

    Katie has made the General Store Manager at our Walton store aware of your concerns, and I’m sure that thanks to your feedback your experience won’t be repeated. I’m pleased to hear that there were no further problems at our Bootle store and I hope this goes some way to restoring your faith in our service to our customers.

    If you need any further information or have any other comments or queries then please call me or one of my colleagues on 0800 952 0101. Thanks again for writing and letting me help.

    Kind regards

    David McKenna
    Asda Service Team

    Tel: 0800 952 0101

    Take the Asda Price Guarantee 10% challenge – http://www.asdapriceguarantee.co.uk/

    Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-us. Could you please quote the reference number which is in the ‘subject field’. This will help us to deal with your response quickly and efficiently

    —-Your Original Comments Were—-

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    Sent: 14 February 2013 12:21
    To: Katie Pyle
    Subject: Re: Response from ASDA (Ref #000000036974146)

    Hi,

    this wasn’t about being watched.

    I think I learned at school that people have an intimate-zone.

    That woman stands in the way of people, and doesn’t ‘make herself small’, when people wants to walk past her.

    That’s inpolite I think.

    I shopped at Asda Bootle yesterday, and they didn’t stand in peoples way like that.

    And also there were bags in all the self-service check-outs.

    You should also follow the business-manners and call me Mr. Ribsskog, I think.

    It’s like you are a bunch of hippies if you use the first-name I think.

    And you are obviously making wrong conclutions purpously.

    You should be sincere, towards your customers, I think.

    You and your collegues feed people with more lies than the Soviet newspapers used to do during the cold war, I think.

    Please escalate this as a complaint to your line-manager, and start treating your customers with respect.

    Erik Ribsskog

    On Thu, Feb 14, 2013 at 11:46 AM, Katie Pyle <Katie.Pyle@asda.co.uk> wrote:

    Hi Erik

    Thanks for letting me know about your experience at our Walton store.

    I’m sorry my colleagues at the self service checkouts stood to close to you and the carrier bags were in a box on the floor. I can understand why this made you feel uncomfortable as you wouldn’t want to feel like your being watched when doing your shopping.

    I’ve now contacted Carl Davies, the General Store Manager, at Walton. I’ve passed on all your feedback to Carl and asked him to address all the points you’ve raised. I’m confident through further coaching and training with my colleagues, the necessary improvements will be made.

    My colleagues are expected to provide a warm and friendly service and to be available to assist at all times. Customers should find it easy to ask a colleague for help however colleagues need to be mindful of our customers needs whilst using our self service checkouts. Your experience is concerning to me, however customer feedback is vitally important to us, so I’m pleased you’ve got in touch.

    Kind regards

    Katie Pyle
    Asda Service Team

    Tel: 0800 952 0101

    Take the Asda Price Guarantee 10% challenge – http://www.asdapriceguarantee.co.uk/

    Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-us Could you please quote the reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.

    —-Your Original Comments Were—-

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    Sent: 12 February 2013 00:29
    To: Noel Wood
    Subject: Update/Fwd: Response from ASDA (Ref #000000036930314)

    Hi,

    today in this shop, a big shop-woman obstructed the passage, to the self-service check-outs.

    She was acompanied by a security-guard, (it seemed), and another staff.

    It was a bit intimidating, I think.

    I’ve been shopping at other Saintsbury’s, Tesco and Asda superstores, and the staff there don’t stand in the gate to the self-service check-outs.

    I actually lived in London some months, in 2005, and started using the self-service check-outs at Sainsbury’s in Kensington.

    (The one with a Starbucks inside).

    So I think they do it wrong at Asda Walton.

    They stand to close to people when they go to the check-out, I think.

    I don’t go to the shop to have sex with a big shop-woman almost, but to buy food.

    Maybe they stand that close to were people walk in Russia, but this is in the western world, isn’t it?

    Also these ‘Russians’ hadn’t put up the carriers, today.

    There were no carriers, at the self-service check-out.

    Just a couple of boxes, with carriers, on the floor, for people to grap carriers from.

    It’s a bit like you train your staff in Russia I think, when I go to the self-service check-out, in this shop.

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Mon, Feb 11, 2013 at 3:30 PM
    Subject: Re: Response from ASDA (Ref #000000036930314)
    To: Noel Wood <Noel.Wood@asda.co.uk>

    Hi,

    this doesn’t make sense to me.

    I’ve worked in retail, in Norway, from 1988 to 2004, that’s for sixteen years.

    I’ve even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.

    Never once did we close early, due to that we had to get the customers out before closing-time.

    Why this focus on getting the custommers out before closing-time?

    At OBS Triaden we would just work untill all the custommers were out of the shop.

    We put the custommers first.

    You at Asda seem to put yourselves first then, I think, from your explanation.

    Erik Ribsskog

    On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:

    Hi Erik

    Thanks for letting me know about your experience at our Walton store.

    I’m sorry the store security guard would not allow you in at 11.45pm when the store was closing at midnight. I can appreciate this is an inconvenience, given it was Christmas and shopping times are limited.

    Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.

    We do advertise some of our stores as 24 hours as they are open from 7am on a Monday morning until midnight on a Saturday. Due to government legislation and holidays, we have to close the stores on Saturday at midnight and early on a Sunday due to trading law.

    I copied a link to our store opening times for you to look at.

    http://storelocator.asda.com/#!/

    I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.

    Kind regards

    Noel

    Noel Wood
    Asda Service Team
    0800 952 0101

    Take the Asda Price Guarantee 10% challenge –
    http://www.asdapriceguarantee.co.uk/
    Please do not reply to this email. This is not a monitored inbox and you may
    not receive a reply. In order to receive a quick response, please contact us
    using this link, http://your.asda.com/contact-us Could you please quote the
    reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.

    —-Your Original Comments Were—-

    Your Asda email contact form submission

    Submitted: 2013-02-10 14:33:24 +0000

    From: Erik  Ribsskog

    Email: eribsskog@gmail.com

    Telephone: 1234

    Subject: customer_service

    Store Name: Asda Walton

    Enquiry:
    Hi,

    right before Christmas, I went to Asda Walton.

    You closed at midnight that day, and I was there at around a quarter to midnight.

    Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.

    I’ve worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).

    When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.

    How do you at Asda practise this, I was wondering?

    Also, why does it say ’24 hours’ on a sign, on the shop, when the shop isn’t open 24 hours, in the weekends and holidays, etc.

    Best regards,

    Erik Ribsskog

    This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————

    Ok,

    so this is only on Saturdays when you close at midnight then, I guess.

    Due to the trade-laws.

    You should perhaps write that you are open untill 11.45 PM then.

    Since I don’t know if everybody knows these trade-laws in their head.

    In Norway we also have trade-laws.

    But we are a bit more flexible, (as I remember it from working in Norway).

    There’s a similar law in Norway, but we have a different culture regarding this, I guess.

    In Norway we would have said that if one sold some goods after midnight, then it would be ok if it was just a few minutes.

    Besides, I explained to the security-guard, that I was buying much, so I would be out of the shop, before midnight, anyway.

    (I used to work in a big hyper-market, so I don’t need to walk around the shop for half an hour neceserelly, to buy some dinner, etc).

    But thanks for your reply anyway.

    Regards,

    Erik Ribsskog

    On Wed, Feb 13, 2013 at 9:54 AM, Rachel Nicholson <Rachel.Nicholson@asda.co.uk> wrote:

    Hi Erik

    Thanks for taking the time to respond to my colleagues email. I’m replying on Noel’s behalf.

    I’m sorry you feel that we don’t put our customers first. We pride ourselves on our excellent customer service and I have shared your feedback with Carl Davies, the General Store Manager, at our Walton store as this is vital in order for us to improve the service we offer.

    As Noel explained we are unable to trade into the early hours of Sunday morning and therefore we have to ensure all customers are through the checkouts by midnight. Due to this legislation we will ask for our store colleagues to not allow any more customer sin to the store after a certain time to make sure that all customers are through the checkouts by midnight.

    Our colleagues will stay later than this in the store but we are unable to serve any customers after this as legally we would then be breaking the law.

    I trust I have been able to clarify as to why we can’t allow customers through the checkouts after midnight on a Saturday. If you need any further help, please call me or one of my colleagues on 0800 952 0101. Once again thanks for contacting me and allowing me to help.

    Kind Regards

    Rachel Nicholson
    Asda Service Team

    Tel: 0800 952 0101

    Take the Asda Price Guarantee 10% challenge –
    http://www.asdapriceguarantee.co.uk/

    Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-us
    Could you please quote the reference number which is in the ‘subject field.’ This will help us to deal with your response quickly and efficiently.

    —-Your Original Comments Were—-

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    Sent: 11 February 2013 15:30
    To: Noel Wood
    Subject: Re: Response from ASDA (Ref #000000036930314)

    Hi,

    this doesn’t make sense to me.

    I’ve worked in retail, in Norway, from 1988 to 2004, that’s for sixteen years.

    I’ve even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.

    Never once did we close early, due to that we had to get the customers out before closing-time.

    Why this focus on getting the custommers out before closing-time?

    At OBS Triaden we would just work untill all the custommers were out of the shop.

    We put the custommers first.

    You at Asda seem to put yourselves first then, I think, from your explanation.

    Erik Ribsskog

    On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:

    Hi Erik

    Thanks for letting me know about your experience at our Walton store.

    I’m sorry the store security guard would not allow you in at 11.45pm when the store was closing at midnight. I can appreciate this is an inconvenience, given it was Christmas and shopping times are limited.

    Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.

    We do advertise some of our stores as 24 hours as they are open from 7am on a Monday morning until midnight on a Saturday. Due to government legislation and holidays, we have to close the stores on Saturday at midnight and early on a Sunday due to trading law.

    I copied a link to our store opening times for you to look at.

    http://storelocator.asda.com/#!/

    I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.

    Kind regards

    Noel

    Noel Wood
    Asda Service Team
    0800 952 0101

    Take the Asda Price Guarantee 10% challenge –
    http://www.asdapriceguarantee.co.uk/
    Please do not reply to this email. This is not a monitored inbox and you may
    not receive a reply. In order to receive a quick response, please contact us
    using this link, http://your.asda.com/contact-us Could you please quote the
    reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.

    —-Your Original Comments Were—-

    Your Asda email contact form submission

    Submitted: 2013-02-10 14:33:24 +0000

    From: Erik  Ribsskog

    Email: eribsskog@gmail.com

    Telephone: 1234

    Subject: customer_service

    Store Name: Asda Walton

    Enquiry:
    Hi,

    right before Christmas, I went to Asda Walton.

    You closed at midnight that day, and I was there at around a quarter to midnight.

    Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.

    I’ve worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).

    When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.

    How do you at Asda practise this, I was wondering?

    Also, why does it say ’24 hours’ on a sign, on the shop, when the shop isn’t open 24 hours, in the weekends and holidays, etc.

    Best regards,

    Erik Ribsskog

    This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————

    This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————

    This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————

    This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————


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    Her er vedleggene:

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  • Jeg sendte en ny e-post til Asda


    Gmail – Update/Fwd: Response from ASDA (Ref #000000036930314)

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    Update/Fwd: Response from ASDA (Ref #000000036930314)


    Erik Ribsskog

    <eribsskog@gmail.com>


    Tue, Feb 12, 2013 at 12:28 AM

    To:
    Noel.Wood@asda.co.uk

    Hi,

    today in this shop, a big shop-woman obstructed the passage, to the self-service check-outs.

    She was acompanied by a security-guard, (it seemed), and another staff.

    It was a bit intimidating, I think.

    I’ve been shopping at other Saintsbury’s, Tesco and Asda superstores, and the staff there don’t stand in the gate to the self-service check-outs.
    I actually lived in London some months, in 2005, and started using the self-service check-outs at Sainsbury’s in Kensington.

    (The one with a Starbucks inside).
    So I think they do it wrong at Asda Walton.

    They stand to close to people when they go to the check-out, I think.
    I don’t go to the shop to have sex with a big shop-woman almost, but to buy food.

    Maybe they stand that close to were people walk in Russia, but this is in the western world, isn’t it?

    Also these ‘Russians’ hadn’t put up the carriers, today.
    There were no carriers, at the self-service check-out.

    Just a couple of boxes, with carriers, on the floor, for people to grap carriers from.

    It’s a bit like you train your staff in Russia I think, when I go to the self-service check-out, in this shop.

    Erik Ribsskog

    ———- Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Mon, Feb 11, 2013 at 3:30 PM
    Subject: Re: Response from ASDA (Ref #000000036930314)
    To: Noel Wood <Noel.Wood@asda.co.uk>

    Hi,

    this doesn’t make sense to me.

    I’ve worked in retail, in Norway, from 1988 to 2004, that’s for sixteen years.


    I’ve even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.


    Never once did we close early, due to that we had to get the customers out before closing-time.
    Why this focus on getting the custommers out before closing-time?

    At OBS Triaden we would just work untill all the custommers were out of the shop.


    We put the custommers first.
    You at Asda seem to put yourselves first then, I think, from your explanation.

    Erik Ribsskog

    On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:

    Hi Erik

    Thanks for letting me know about your experience at our Walton store.

    I’m sorry the store security guard would not allow you in at 11.45pm when the store was closing at midnight. I can appreciate this is an inconvenience, given it was Christmas and shopping times are limited.

    Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.

    We do advertise some of our stores as 24 hours as they are open from 7am on a Monday morning until midnight on a Saturday. Due to government legislation and holidays, we have to close the stores on Saturday at midnight and early on a Sunday due to trading law.

    I copied a link to our store opening times for you to look at.

    http://storelocator.asda.com/#!/

    I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.

    Kind regards

    Noel

    Noel Wood
    Asda Service Team
    0800 952 0101

    Take the Asda Price Guarantee 10% challenge –
    http://www.asdapriceguarantee.co.uk/
    Please do not reply to this email. This is not a monitored inbox and you may
    not receive a reply. In order to receive a quick response, please contact us
    using this link, http://your.asda.com/contact-us Could you please quote the
    reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.

    —-Your Original Comments Were—-

    Your Asda email contact form submission

    Submitted: 2013-02-10 14:33:24 +0000

    From: Erik  Ribsskog

    Email: eribsskog@gmail.com

    Telephone: 1234

    Subject: customer_service

    Store Name: Asda Walton

    Enquiry:
    Hi,

    right before Christmas, I went to Asda Walton.

    You closed at midnight that day, and I was there at around a quarter to midnight.

    Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.

    I’ve worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).

    When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.

    How do you at Asda practise this, I was wondering?

    Also, why does it say ’24 hours’ on a sign, on the shop, when the shop isn’t open 24 hours, in the weekends and holidays, etc.

    Best regards,

    Erik Ribsskog

    This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————