Stikkord: Oppdatering

Jeg sendte en ny e-post til the Jobcentre

Gmail – New update to Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: Update/Fwd: To: Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email

Erik Ribsskog
<eribsskog@gmail.com>

New update to Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: Update/Fwd: To: Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Dec 6, 2012 at 1:54 PM

To:
Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>

Cc:
Benefits Service <benefits.service@liverpooldirectlimited.co.uk>

Bcc:
LHT Customer Service <csc@lht.co.uk>

Hi,

I called Birkenhead Benefit Centre now, on 0845 608 8529, and spoke with Margareth there.

She could inform me that the payment I got on 16/11 of £497, was from JCP, (and was Jobseekers payments from 21/9 to 8/11, I think she said).

And that the payment I got on 24/9, of £355.02 was Jobseekers Allowance from 17/8 to 20/9.

I explained that I have thought that these payments were the Housing Benefit, since the Jobseekers Allowance-payments were sent collected.

And also that not even RBS could tell me who these payments were from.

So you can now just ignore my complaint about missing JSA-payments.

Since Margareth told me that my JSA-payments are now up to date.

I send copy e-mails to my Landlord and the Council, to explain more about this unfortunate misunderstanding.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, Dec 5, 2012 at 4:58 PM
Subject: Update/Fwd: To: Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email
To: Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>
Cc: LHT Customer Service <csc@lht.co.uk>

Hi,

I called RBS now, and spoke with Joan there.

She to couldn’t see who the payments where from, but she contacted the Payment-team, and they said it was from an HSBC-account, with the sort-code 42 08 37.

So I guess that’s the JCP then?

I hope you can have this in mind later, to put your name on the transfers, if this was from you.

I got a regular payment from you, last week, of £142, and that was labeled ‘DWP JSA’, so then I knew it was from you.

But the other payments were just labeled: ‘FP 16/11/12 1433’, and a lot of symbols, so even RBS couldn’t see who sent it.

I’ll try to call you one of the next days, (since you don’t respond to e-mails, like Rude(?) with you said the last time I called you), to try to clear up the mystery surrounding who with a HSBC-account sent these payments.

Since even RBS don’t know who they are.

Just as an update.

Sorry that I’m sending a lot of e-mails regarding this strange mystery! 🙂

Hope this is alright!

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, Dec 5, 2012 at 1:25 PM
Subject: To: Ian Marshall, Manager Birkenhead Benefit Centre/Fwd: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email
To: Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>

Hi,

I’m forwarding an e-mail regarding problems with the Housing Benefit, to Liverpool City Council, as an update, on my letter, from 29/11, regarding Jobseekers Allowance.

It seems there has been a misunderstanding here, from my side.

I have gotter two payments in the region of £300-400, in the last months.

(One in September and one in November).

I’ve just assumed it was the Housing Benefit, since that usually is in the region of £300-400.

(Because I got the Housing Benefit sent to me directly earlier, and it has recently been resumed.

So I thought it must have been reset who it was going to be sent to, when it was resumed.

And I thought that was why I got these payments, which was only labeled ‘express’, (or something similiar), on my online bank statement).

I now think that these payments must have been two or three Jobseekers Allowances, sent in collected payments.

But I’m also going to contact RBS, to get this made clear.

Just to update about this.

Sorry about the problems regarding this misunderstanding!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Dec 5, 2012 at 1:07 PM
Subject: To Graham Roberts, Benefit Officer/Fwd: Thank you for your email
To: Benefits Service <benefits.service@liverpooldirectlimited.co.uk>

Hi,

thank you for your letter from 29/11, which I recieved today.

Like I explain in the forwarded e-mail, to LHT, it has been a misunderstanding, from my side, regarding the Housing Benefit.

Some payments have just been labeled ‘expess’, (or something similar), on my online bank-statement.

And these payments have been in the region of what the Housing Benefit normally is.

So I have assumed that these payments where the Housing Benefit, (sent to my bank-account).

But I’m now going to contact RBS, to get it clear, who these payments have been from.

(I guess they have been from JCP, who have sent me two or three Jobseekers Allowances, in one payment).

I’m sorry about the problems due to this understanding!

(I’m going to complain to RBS about the problems with the bank-statement).

Sorry again about this!

Yours sincerely,

Erik Ribsskog

PS.

I got a letter from LHT, (sent 24/10), which I attach a scanned copy of.

And there they mention that my Housing Benefit had been stopped.

So that’s why I was sure it was the Housing Benefit, that had been sent to my bank-account directly.

(Like when I lived in Leather Lane, a couple of years ago).

Because I have gotten no letters about the mentioned payments, in the post.

And like I’ve mentioned above, it hasn’t been easy interperated my bank-statement.

Sorry again about the problems with this, and thanks again for the letter!

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Dec 5, 2012 at 12:37 PM
Subject: Re: Thank you for your email
To: LHT Customer Service <csc@lht.co.uk>

Hi,

thank you for your e-mail!

Today I got a letter from the Council, which I attach.

It says they have sent my Housing Benefit to you, every month.

So it has been a misunderstanding.

Because I got a letter from you last month, (which I attach a scanned copy of), where you told me that my Housing Benefit had been canceled.

So I then assumed that some payments I got on my RBS-account, where the Housing Benefit, from the Council, (because I complained about that the Housing Benefit had been stopped).

So I thought the Council had starting sending me the Housing Benefit, (like they did when I lived in Leather Lane, a couple of years ago).

Because it doesn’t say on my RBS-statement, who the mentioned payments, (which I mention in my earlier e-mails to you, which you sent to Laura Murphy), on my bank-statement.

So I have assumed they were Housing Benefit.

Since they were in the region of £300-400.

(And not in the region of £140, which the Jobseekers Allowance is).

But I’m going to contact RBS now, to check up on this.

I send copies to the Council and the Jobcentre, as updates, (since I’ve contacted them earlier about these payments).

Sorry about the misunderstanding.

The payments have used said ‘express’, (or something similar), on my online bank-statement.

So this has lead to me misunderstanding about this, unfortunately, it seems.

So I’m going to complain to RBS about this.

Sorry again about the problems with this!

Yours sincerely,

Erik Ribsskog/div>

On Mon, Dec 3, 2012 at 3:43 PM, LHT Customer Service <csc@lht.co.uk> wrote:

Hi Erik, I have forwarded both emails over to Laura Murphy as requested.

Thanks

Chris McAuley

Customer Service Officer

Liverpool Housing Trust

Priory House

Northway

Runcorn

WA7 2FS

Tel: 01928 796000

E-Mail:

csc@LHT.CO.UK

Web:

www.lht.co.uk

Liverpool Housing Trust is part of the Symphony Housing Group

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 02 December 2012 01:09
To: Benefits Service
Cc: LHT Customer Service
Subject: Re: Thank you for your email

Hi,

just to update a bit about this.

My main focus has been the problem with the missing Jobseekers Allowance-payments, in the last months.

But from my memory, I can only remember to have recieved Housing Benefit, (which I first thought was Jobseekers Allowance), in September and November.

I can’t see that I’ve recieved any Housing Benefit for October.

I’m also wondering on which date I will recieve future Housing Benefit-payments, (and the amount), so that I can tell my Landlord the exact details regarding future payments.

So I hope you can send me the Hounsing Benefit-payment for October as well.

Since I don’t think the Landlord have gotten Housing Benefit from you, since August.

So they now are going to want rent for September, October and November, from me.

And that’s around £1000.

And you have just sent me, (from my memory), around £700-800, in Housing Benefit.

I got one payment in September, on a bit more than £300, (I think it was).

And I got one payment in November, on a bit more than £400, (I think it was).

(I can check these figures on my bank-statement, if you want me to get the exact figures).

So I think I’ve gotter more than £200 to little in Housing Benefit from you, in the months: September, October and November.

So I wondered if you could check up on this.

Because I want to pay the money I owe to the Landlord.

So that I don’t get arrears with them.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

On Sun, Dec 2, 2012 at 12:16 AM, Benefits Service <Benefits.Service@liverpooldirectlimited.co.uk> wrote:

Thank you for your email. We aim to reply to this within 10 days.

If you are a Council Tax account holder we would like to set your account up for electronic billing, if appropriate.

This is one of the ways that helps us to keep Council Tax increases as low as possible.

You do not need to do anything unless you DO NOT want to receive your bills electronically. If this is the case

please reply
revenue.service@liverpool.gov.uk
stating that you do not want to receive an e-bill.

If we do not receive a reply from you, you will shortly begin to receive your bills to this email address.

Please note that emails from third parties are excluded.

Please include your Council Tax reference or the property address in your reply.

______________________________________________________________________
DISCLAIMER:

The information in this e-mail is confidential and may be read, copied or used only by the intended recipient(s). If you have received it in error please contact the sender immediately by returning the e-mail or by telephoning a number contained in the body
of the e-mail then and please delete the e-mail without disclosing its contents elsewhere. No responsibility is accepted for loss or damage arising from viruses or changes made to this message after it was sent. The views contained in this email are those
of the author and not necessarily those of the authors employer or service provider.

This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection
______________________________________________________________________

**********************************************************************
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
the system manager.
Scanned by the Clearswift SECURE Email Gateway.
www.clearswift.com
**********************************************************************

2 attachments

housing benefit.jpg
102K

lht letter.jpg
103K

PS.

Her er vedleggene:

6. desember 2012

Jeg sendte en e-post til the Jobcentre

Gmail – New update/Fwd: Update/Fwd: Complaint

Erik Ribsskog
<eribsskog@gmail.com>

New update/Fwd: Update/Fwd: Complaint

Erik Ribsskog

<eribsskog@gmail.com>

Mon, Sep 10, 2012 at 1:28 PM

To:
Contact-Us@jobcentreplus.gsi.gov.uk

Cc:
CONTACT-US <CONTACT-US@dwp.gsi.gov.uk>, Melanie Wright <MWright@ingeus.co.uk>, hv-02.kontakt@mil.no, DWP ICE gateway team <ice@dwp.gsi.gov.uk>, mail.gva@efta.int, billing@spexhost.com, "emb.london" <emb.london@mfa.no>, benefits.service@liverpooldirectlimited.co.uk

Hi,

I'm refering to your letter, from 5/9, which I received today.

The work I did, (on the mentioned forms), was only a few hours.

When I went to sign on, at the Jobcentre, four weeks ago, on Thursday.

I wasn't allowed to sign on.

But I had to have a 'funny un-scheduled meeting', (I'd call it), first.

Which I didn't get to prepare for, at home.

In this meeting I informed that on my two, small businesses, I worked _less_ than 16 hours a week.

(Since this was some kind of limit, I was told).

I also informed that my businesses ran in minus.

And that I didn't earn any money on them yet.

You say a letter was generated on 28/8.

I got a letter on Friday, last week.

That's 7/9.

How can the letter use this long time?

And how the sanction started on 17/8.

How can you send a letter about that, on 28/8?

That's something to complain about I think.

Because in the meeting I was told I would sign as usual, untill I heard from you.

But this hasn't happened.

I signed on, on Thursday, two weeks ago, on Thursday.

But I didn't get any money on Tuesday, last week.

So I had a protest, on Thursday last week.

And got the generated, (and very slow), letter, on Friday, last week.

How can you inform about a desition almost a month after the desition is made?

It should be the other way around, I think.

Inform about the desition in advance.

This is a business, that I've had for two years now.

And the Jobcentre have previously called it a 'hobby'.

Now I have no money.

I'm going to read the form, and try to understand how to get money.

Should I apply for Income Benefit, since I have no income yet, from these two, small businesses.

Maybe next year, or something, I can get some income from them.

Thanks in advance for a reply regarding this.

I'll also try to get the form sent back later today.

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Sat, Sep 8, 2012 at 12:37 PM
Subject: Update/Fwd: Complaint
To: Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>
Cc: CONTACT-US <CONTACT-US@dwp.gsi.gov.uk>, Melanie Wright <MWright@ingeus.co.uk>, hv-02.kontakt@mil.no, DWP ICE gateway team <ice@dwp.gsi.gov.uk>, mail.gva@efta.int, billing@spexhost.com, "emb.london" <emb.london@mfa.no>, benefits.service@liverpooldirectlimited.co.uk

Hi,

today I got a new letter from you, (which I attach).

You tell me to post some forms for you, but no forms were enclosed.

I don't have money for printer-ink or postage since I didn't get the payment on Tuesday, (which I signed for last week).

Can I go to the Jobcentre in Edge Lane, (where I used to go when I lived in Fairfield, earlier this year), and fill out the forms?

You say I have to send the forms no later than five days after my sign-in-day.

But my sign-in-day was Thursday last week, and that's already more than five days ago, today, and I got your letter today.

I also think it's like the Jobcentre have tried to trigger a reaction from me, (like I write in my e-mail yesterday), since you just stop sending my Jobseekers Allowance from 17/8.

You should have told me this well in advance of 17/8 then.

But you tell me this on 7/8.

I would please like to you to have a look at that fact, in case you forget it in all the other information here.

Because if you inform about decitions almost a month later, then people are going to be misarable, and desperate, because they aren't going to understand anything, and they are going to be hungry, and worry about how to pay their bills, to get money for food, etc.

And they are going to feel humiliated.

I don't it should be necessary to explain this.

Because it's well known that people need food, etc.

So I wanted to please complain about this again.

So if you could send me the missing payment as soon as possible please, and also the relevant forms, (which I didn't get with your letter today), then I'll buy stamps, and send the forms back as soon as possible.

Thanks in advance for any help with this!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Fri, Sep 7, 2012 at 1:23 PM
Subject: Complaint
To: Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>
Cc: CONTACT-US <CONTACT-US@dwp.gsi.gov.uk>, Melanie Wright <MWright@ingeus.co.uk>, hv-02.kontakt@mil.no, DWP ICE gateway team <ice@dwp.gsi.gov.uk>, mail.gva@efta.int, billing@spexhost.com, "emb.london" <emb.london@mfa.no>, Liverpool Direct <liverpool.direct@liverpool.gov.uk>

Hi,

I'm refering to your letter of 3/9 which I got in the post today.

First I want to complain that I've gotten a lot of grey hairs due to your lack of communication, the last couple of days.

I signed for a payment on Thursday last week, at the Jobcentre in Aintree.

So I should have gotten that payment on Tuesday, but I didn't get it, so now I have no money.

My agreement with the Jobcentre in Aintree was that I would hear from Birkenhead and then we would take it from there.

But you have broken that agreement.

Because I was going to sign on as usual, in the mean-time.

But you messed with a payment in the meantime.

So that means you have broken an agreement and been doing fraud, (I think I have to say), and made me not get food, and made me get a lot of new grey hair, and you also made me have a protest due to the missing payment/fraud, yesterday.

You don't seem to take people serious.

It's really no change in my income.

I don't get any income from my two small businesses, since they don't earn money yet.

So this is really just dumb.

I've been told at the Jobcentre in Williamsson Sq., a couple of years ago, that there is no limit on how long I can claim Jobseekers Allowance.

I asked about this since I was curious due to the Finance Crises.

But now you write about the tax-years 2006 and 2007.

I worked at Arvarto, (first for Randstand and then for Arvato), from 2005 to 2006.

And then as self-employed untill 2008.

So I have been working for many years in the UK.

So I have the right to Jobseekers Allowance like I'm from the EU, I've been told by EFTA.

What I am supposed to do now?

Your missing payment have left me with no money, and I have no income from my two businesses.

You punish me for showing initiative, and try to start businesses, I think.

My food and electricity is soon running out.

What am I supposed to do?

How can you make mistakes like this?

Erik Ribsskog

jobcentre brev mandag.jpg
394K

10. september 2012

Jeg sendte en ny e-post til Tesco

Gmail – Second update/Fwd: New update/Fwd: Update/Fwd: Email to Chief executive's Office

Erik Ribsskog
<eribsskog@gmail.com>

Second update/Fwd: New update/Fwd: Update/Fwd: Email to Chief executive’s Office

Erik Ribsskog

<eribsskog@gmail.com>

Sat, Aug 25, 2012 at 10:38 PM

To:
ceo.customerservice@tesco.co.uk

Hi,

today at was at Tesco Walton again.

I took a photograph of the baskets, so that you can see what I mean.

You have two types of baskets, which are the same size, but don't stock well, at the check-out.

So this makes custommers stressed, (I dear to claim).

And the cashiers then can 'screw' the custommers and give them to little change back, and things like that.

Since the custommers are stressed.

Or like happened today, a male cashier in his twenties started to rub or pet my Frijj milkshake, (which I bought as a kind of dessert).

I think you should train your staff to act conventional, at least at work.

I was a bit discusted by this rubbing/peting.

I've worked as a cashier at a big hyper-market named OBS Triaden, (Coop), and now that there is no reason to rub or pet goods in a sensual way, for cashiers.

This was something 'new age', I think.

Please be conventinonal, as some people, (like me), like it better when things are normal.

That must have been som wicka or something, I suspect.

And the baskets made me stressed, (since it was an untidy stack that I had to put the basket in), and I therefore became an easy victim for this wicka-guy, or what he was.

Just to try to help you be more aware of what's going on in your shops.

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Fri, Aug 24, 2012 at 10:20 PM
Subject: New update/Fwd: Update/Fwd: Email to Chief executive's Office
To: ceo.customerservice@tesco.co.uk

Hi again,

if you look at the earlier e-mails, your representative writes this:

> I have also spoken to Colin with regards to the baskets, and while some of
> the baskets were inherited with the store

But I was at the shop again today, since Sainsbury's were sold out.

And I spotted that you really have two different types of _Tesco_-baskets.

So why do you write 'inherited with the store'?

It's absolute bullsh*t.

You just make up the sh*t you write, and don't really investigate.

I'm an earlier Rimi, (Ahold), shop-manager, and don't like being bullsh*ted like this.

I understand Tesco is a big retailer, but Ahold is also a big retailer.

I also know a bit about food-shops, and I don't like being treated like sh*t, like this Tesco custommer-support is doing.

Shame on you, Tesco!

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Tue, Aug 21, 2012 at 3:51 PM
Subject: Update/Fwd: Email to Chief executive's Office
To: ceo.customerservice@tesco.co.uk

Hi again,

and I used to have a lot of 'strange' shop-manager collegues, when I worked as a shop manager in Norway.

So I don't really like to speak with shop managers.

I think it's ok to deal with this in writing.

But I think I have got to say what I wanted now.

I have some favorite products at Tesco and some at Sainsbury's.

So I think I'm going to still shop at both shops.

But I haven't found very much to complain about at Sainsbury's Rice Lane yet.

So I haven't sent them any e-mails.

And I'm not going to send you anymore e-mails eighter.

As long as there isn't anything new that happens, in that Tesco-shop, which I think should be complained about.

Thanks you very much for that you have read my e-mails!

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Tue, Aug 21, 2012 at 2:06 PM
Subject: Re: Email to Chief executive's Office
To: ceo.customerservice@tesco.co.uk

Hi,

if you don't value my feed-back I have to agree that theres no point in continuing this.

There was a second vocher I didn't get, which your collegue wrote he'd sent to my old adress, around Christmas, last year.

But I guess it wasn't sent.

I don't think you have addressed it all, you haven't event mentioned the stained basket, which should be cleaned with high-preassure-cleaner.

I was at Aldi today, in Liverpool City Center, the baskets were very clean.

But if you don't value feedback from experienced shop managers then I guess it's no point.

Tesco are the biggest retailer in the UK, and the third biggest world-wide, I read on Wikipedia.

That you use Sommerfield-baskets and Tesco-baskets that don't mix, seems strange for the Worlds third biggest retailer, I think.

It's like what an independant corner-shop wouldn't even have done, I think.

I'm just giving you my sincere feed-back here, but you don't seem to interested, to be honest.

I've alse seen in the news that Tesco-shares fell over Christmas.

Maybe you should listen more to your customers, if you want the shares to stop falling.

But I guess it's no use trying to speak to deaf ears, like a Norwegian saying says.

Erik Ribsskog

On Tue, Aug 21, 2012 at 11:32 AM, <ceo.customerservice@tesco.co.uk> wrote:

Ref 13546692

Dear Mr Ribsskog,

Many thanks for your further emails regarding the Tesco County Road Metro store.

I am sorry you feel Elizabeth has not addressed your issues in full in her email of 20th August. Please be assured, Elizabeth has taken all necessary steps to ensure the points you have raised in your emails have been passed to Colin Richardson, the Manager at the store. If you would like to discuss any of the issues, Colin will be happy to meet with you when you are next in the store.

On checking your previous correspondence, I can see my colleague Yvonne Edmonds, sent you a £10 Tesco Moneycard to
Flat 3, 5
Leather Lane, Liverpool.L2 2AE. This was sent on 12th May 2011.

As a company committed to delivering the very best in terms
of customer service it is very disappointing when any of our customers are
unhappy with us and I do hope you will accept my apologies for any
inconvenience or upset that these matters may have caused.

Unfortunately, there is nothing more we can add to what has already been said, and I do not feel that continuing this correspondence will bring any further benefit to either of us. Therefore we will not be entering into any further contact with regards to these issues.

Many thanks once again for contacting the Chief Executive's Office.

Kind regards,

Shaun Wheeldon
Executive Response Team Leader

……………… Original Message ………………

To: ceo.customerservice@tesco.co.uk
From: eribsskog@gmail.com

Received: 20/08/2012

Subject: Re: Email to Chief Executive's Office

Hi,

I'm not happy with your reply about the bike-boys.

Because the security-guard didn't even try to get the bike boys to move,

even if he was standing just a couple of meters away from the
enterance-door, which the bike-boys blocked.

It was like he didn't care, I think.

Also, like I wrote in my earlier e-mail I think it's very unpractical,

(bordering idiocracy), to have two types of baskets, which don't mix.

This is so dum, I think, that I want to escalate this please.

These baskets doesn't cost much.

And you haven't replied about the dirt and grease in the baskets eighter.

Rotten fruit etc., have been laying in the baskets, and made a kind of oil,
that is tacky and sticky at the bottom of many of the baskets.

This is unhygenic, I think.

Please escalate to your line-manager.

Erik Ribsskog

On Mon, Aug 20, 2012 at 4:14 PM, <ceo.customerservice@tesco.co.uk> wrote:

> **
> Ref 13546692
>

> Dear Mr Ribsskog,
>
> Thank you for your email addressed to the Chief Executive’s Office, to
> which I have been asked to reply.
> I was very sorry to learn of the problems you encountered when trying to

> enter the Tesco Metro store in County Road, Liverpool recently. I can
> appreciate how intimidating this must have been.
>
> Unfortunately, our security staff are on duty to protect the staff and

> stock in the store, and while we do watch the boys when they come in to the
> car park, it is very hard for the security staff and Managers to move them
> on. I have spoken to the new store Manager, Colin Richardson and he is

> aware of the problem. The police are also aware of the youths congregating
> at the store, and hopefully any disruptions are kept to a minimum.
>
> I have also spoken to Colin with regards to the baskets, and while some of

> the baskets were inherited with the store, they are all in good condition
> and maintained on a daily basis. Colin has asked me to pass on his
> apologies for any inconvenience caused with regards to the different size

> of baskets and he will speak with the Checkout Manager to see that they are
> regularly tidied up.
>
> Unfortunately, there are no plans at present to have the store extended,
> however I have passed your comments on to the store Director for future

> reference.
>
> Many thanks for bringing these issues to the attention of the Chief
> Executive's Office, and allowing us the opportunity to address these with
> the store.
>
> Kind regards,

>
> Elizabeth Johnston
> Customer Service Executive
>
> [image: Tesco Logo]
>
> ……………… Original Message ………………
>
> To: ceo.customerservice@tesco.co.uk

> From: eribsskog@gmail.com
> Received: 19/08/2012
>
>
> Subject: Complaint
>
> Hi,
>
> I've earlier complained about your shops in Liverpool City Centre,

> Sunderland and Fairfield, and I've now moved back to Walton, and the
> Summerfield-shop has become a Tesco Metro.
>
> I don't really like your custommer-support who doesn't let me escalate,

> etc., so I have waited very long, before I've sent a complaint, but now I
> think I have to complain anyway.
>
> Today, (18/8), at around 9 PM, I went to Tesco Walton.
>
> Five or six boys on bikes obstructed my way, when I went in to the shop.

>
> The security-guard just stood there, a few meters away, and he didn't tell
> the boys-crowd to make passage for the custommers.
>
> So I had to kick some cartoon laying on the ground, to make a noise, to try

> to make the boys move their bikes.
>
> Why does the security-guard get his pay?
>
> To just stand there looking at boys-crowds obstructing the custommers, like
> an idiot?
>
> There was even a boy looking at me through the window when I picked up a

> basket there.
>
> Tesco was invaded by bike-boys, and the security-guard just stood there
> like an idiot, and didn't try to break up the congestion.
>
> Also, this shop has two types of baskets.

>
> Half of the baskets are Sommerfield-baskets, and half of them are
> Tesco-baskets.
>
> So there's always a caos, in the check-out, since these baskets don't mix.
>
> So always untidy basket-piles at the check-out.

>
> I've worked as a Shop Manager, and know these baskets aren't that
> expensive.
>
> In the chain I worked in, a company came once a year or so, to wash
> baskets.
>
> Something unheard of in Tesco, I think, because some of these baskets are

> really dirty and greasy etc.
>
> Also, the ailes in this Tesco are to long and to narrow.
>
> It's always a congestion everywhere.
>
> I wish this shop could have been more like the Sainsbury's-shop, in Rice

> Lane.
>
> It's really a much better shop in almost every way.
>
> Except for that the prices are a bit lower at Tesco for nudles, etc.
>
> Also, no self-service check-outs, in this shop, which other Tesco Metro

> has.
>
> It's fine with a Tesco Metro, but here you have put a Tesco Metro into an
> ordinary Sommerfields-shop, I think, and it doesn't really fit in.
>
> So custommers get stressed shopping in this shop, I think.

>
> How about making it bigger?
>
> Erik Ribsskog
> ——————————
> This is a confidential email. Tesco may monitor and record all emails. The
> views expressed in this email are those of the sender and not Tesco.

>
> Tesco Stores Limited
> Company Number: 519500
> Registered in England
> Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8
> 9SL
> VAT Registration Number: GB 220 4302 31

>

PIC_2123.JPG
91K

PS.

Her er vedlegget:

25. august 2012

Jeg sendte en ny e-post til Tesco

Gmail – New update/Fwd: Update/Fwd: Email to Chief executive's Office

Erik Ribsskog
<eribsskog@gmail.com>

New update/Fwd: Update/Fwd: Email to Chief executive’s Office

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Aug 24, 2012 at 10:20 PM