 |
Erik Ribsskog <eribsskog@gmail.com> |
RBS complaint
|
Erik Ribsskog <eribsskog@gmail.com> |
Thu, Dec 30, 2010 at 11:15 AM | |
|
To: "Bridges, Gavin (Group Customer Relations)" <Gavin.bridges@rbs.co.uk> | ||
| ||
Stikkord: RBS
-
Jeg sendte en ny e-post til RBS
Gmail – RBS complaint
-
Jeg sendte en ny e-post til RBS
Gmail – RBS complaint
Erik Ribsskog
<eribsskog@gmail.com>
RBS complaint
Erik Ribsskog
<eribsskog@gmail.com>
Fri, Dec 24, 2010 at 3:37 PM
To:
"Bridges, Gavin (Group Customer Relations)" <Gavin.bridges@rbs.co.uk>
Hi,could you please explain to me why this only happen with One.com-bills.How can you have a system like this, where you trick your customers to belive that money is on the account.This is a customer-alienating system you have, I'd say.Are you seriously telling me that this is supposed to work like this?Give me a break, like they say in America.Could you please escalate this to your line-manager for a second opinion, because I think this sounds a bit unlikely, that payment transactions are supposed to be like this.
I've been banking for around 35 years, in Norway and in the UK, and I've never heard of anything like this system, that mis-leads people, and make them lose control on the balance on their bank-accounts.
Thank you very much in advance for your help!Best regards,
Erik RibsskogOn Fri, Dec 24, 2010 at 10:23 AM, Bridges, Gavin (Group Customer Relations) <Gavin.bridges@rbs.co.uk> wrote:Our Ref: GB/326345
24 December 2010
Mr Erik Ribsskog
Dear Mr Ribsskog
Thank you for your email of 18 December addressed to Ross McDonald, and for your patience while I have looked into this matter for you. I have been asked to reply as I am responsible for customer relations throughout The Royal Bank of Scotland (RBS) Group.
I am sorry to hear of the problem you have had with your recent transaction to One.com. I would like to explain the process for a POS transaction debiting your account so that you can understand what has happened.
You made a Point Of Sale (POS) transaction to One.com on 10 December. During the transaction process RBS received a request for this payment from One.com and authorised the payment. When the payment is authorised the value of the transaction gets subtracted from your available balance, so that the funds remain there to cover the payment when it debits. This transaction is then pending until One.com collects the funds, this was done on 15 December. This meant that the pending amount became available on your account balance whilst the transaction debited overnight. On 16 December the transaction then appears on your statement as a fully debited transaction.
This is the usual process for every POS transaction that is made, therefore I am not willing to uphold your request for compensation.
I hope that I have been able to help you understand what has happened with this transaction, and I would like to take this opportunity to wish you a Happy New Year.
Thank you for bringing this matter to my attention.
Yours sincerely
Gavin Bridges
Gavin Bridges
Junior Case Manager,
Group Customer Relations,
Gogarburn – House F,
P.O. Box 1000,
Edinburgh,
EH12 1HQ
E-mail – Gavin.Bridges@rbs.co.uk
abc
The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB
Authorised and regulated by the Financial Services Authority.
This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent.
Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.
-
Jeg sendte en anmeldelse til Politiet i Steinkjer
Gmail – Anmeldelse/Fwd: Complaint about messing with bank-account
Erik Ribsskog
<eribsskog@gmail.com>
Anmeldelse/Fwd: Complaint about messing with bank-account
Erik Ribsskog
<eribsskog@gmail.com>
Sat, Dec 18, 2010 at 3:58 AM
To:
post.nord-trondelag@politiet.no
Hei,er det her noe man kan anmelde til dere, at banken tuller med ens bankkonto?Mvh.Erik Ribsskog———- Forwarded message ———-From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sat, Dec 18, 2010 at 3:55 AM
Subject: Complaint about messing with bank-accountHi,
RBS have been messing with my bank account.Please explain and give 'US-style' compensation.Erik RibsskogPS.Here is more about this:
Complaint about billing : Sales – jms
Added 17. desember 2010 23:29
Hello,
Thank you for contacting One.com!
I am sorry to hear about the matter. I suggest you contact your bank
regarding this case.
Should you have any questions or clarifications, please feel free to
revert to this email.
Best Regards
----------------------------------
One.com
Web-site: http://www.one.com
---------------------------------
Complaint about billing : Erik Ribsskog
Added 17. desember 2010 19:25
Hi,
this complaint isn't about a double-charge.
It's about that someone has been messing with my bank-account.
Is this maybe rather an RBS-complaint, you think?
Erik Ribsskog
Complaint about billing : Sales – jh
Added 17. desember 2010 10:33
Dear Erik Ribsskog,
Thank you for contacting One.com Sales.
Kindly provide us a copy of your bank statement reflecting the
double-charge so we can forward it to our Accounts Team for further
verification.
Best Regards
----------------------------------
One.com
Web-site: http://www.one.com
---------------------------------
Complaint about billing : Erik Ribsskog
Added 17. desember 2010 08:38
unknown.txt (as text) onelogo.gif
Hi,
I almost lost control on my bank account now.
Because you first charged me £10.58 about a week ago.
And earlier this week, this charge wasn't on my online banking.
And now, I see that you've charged me again, yesterday, with the same
amount, £10.58, which you first charged, then withdrew, and now
re-charged.
Could you please explain to me what's going on, because people can't
have
companies charging and withdrawing charges and re-charging all the time.
Things like this makes people lose control on their economy, especially
if
they are unemployed, like I am at the moment.
So this I wanted to complain about.
Looking forward to hear about you explaination, especially since my
grandmother, Ingeborg Ribsskog, was from Denmark, which I also think
One.com
is, if I'm not mistaking.
Regards,
Erik Ribsskog
PS.
This was ordered on 10/12, that's six days before the re-charge.
This amount has appeared, dis-appered, and re-appeared on my internet
banking.
What has been going on?
Here's more about this:
*
sales@uk.one.com
<sales@uk.one.com>
*
*
Fri, Dec 10, 2010 at 1:09 AM
*
To:
eribsskog@gmail.com
[image: www.one.com]
Kjære Erik Ribsskog
Velkommen til One.com og takk for at du valgte One.com som din
internettleverandør for domenet johncons-shop.co.uk.
Vi vil opprette ditt webområde innen 24 timer og vil da sende deg dine
koder
og informasjon om ditt nye webområde.
Link til faktura:
http://www.one.com/invoice.do?ocode=QHjOAEONfzJqiqcT
Ordredetaljer:
Dato: 10.12.10
Ditt ordrenummer er: 1960083
Du har bestilt følgende:PrisWebhotell Small a 12 måneder10,80- Rabatt –
Webhotell Small-10,80Årlig domeneavgift (.co.uk)6,00- Avslag – Årlig
domeneavgift (.co.uk)-6,00Opprettelse9,00+17,5% mva.1,58Totalt i
GBP:10,58
Fakturaadresse:
Navn:ERIK RIBSSKOGEvt. firma:Land:UNITED KINGDOMAdresse 1:FLAT 3, 5
LEATHER
LANEAdresse 2:Postnr. + by:L2 2AE
LIVERPOOLTelefon:1512363298Mobilnummer:( sensurert
av johncons-blogg)
Support hele døgnet, alle ukens dager
Hvis du har spørsmål kan du chatte med One.coms it-support hele døgnet,
alle
ukens dager.
Klikk på "Live Help"-ikonet på www.one.com og få svar på dine spørsmål
med
én gang.
Vi takker for din bestilling.
Med vennlig hilsen
One.com
1 Ropemaker Street
London, EC2Y 9HT UK
Faks nr. +44 (0) 208 895 4001
PS 2.
Here's from my internet banking:
16 Dec 2010Debit Card Transaction-£10.58
-
Jeg sendte en klage på RBS
Gmail – Complaint about messing with bank-account
Erik Ribsskog
<eribsskog@gmail.com>
Complaint about messing with bank-account
Erik Ribsskog
<eribsskog@gmail.com>
Sat, Dec 18, 2010 at 3:55 AM
To:
Ross.McDonald@rbs.co.uk
Hi,RBS have been messing with my bank account.Please explain and give 'US-style' compensation.Erik RibsskogPS.Here is more about this:
Complaint about billing : Sales – jms
Added 17. desember 2010 23:29
Hello,
Thank you for contacting One.com!
I am sorry to hear about the matter. I suggest you contact your bank
regarding this case.
Should you have any questions or clarifications, please feel free to
revert to this email.
Best Regards
----------------------------------
One.com
Web-site: http://www.one.com
---------------------------------
Complaint about billing : Erik Ribsskog
Added 17. desember 2010 19:25
Hi,
this complaint isn't about a double-charge.
It's about that someone has been messing with my bank-account.
Is this maybe rather an RBS-complaint, you think?
Erik Ribsskog
Complaint about billing : Sales – jh
Added 17. desember 2010 10:33
Dear Erik Ribsskog,
Thank you for contacting One.com Sales.
Kindly provide us a copy of your bank statement reflecting the
double-charge so we can forward it to our Accounts Team for further
verification.
Best Regards
----------------------------------
One.com
Web-site: http://www.one.com
---------------------------------
Complaint about billing : Erik Ribsskog
Added 17. desember 2010 08:38
unknown.txt (as text) onelogo.gif
Hi,
I almost lost control on my bank account now.
Because you first charged me £10.58 about a week ago.
And earlier this week, this charge wasn't on my online banking.
And now, I see that you've charged me again, yesterday, with the same
amount, £10.58, which you first charged, then withdrew, and now
re-charged.
Could you please explain to me what's going on, because people can't
have
companies charging and withdrawing charges and re-charging all the time.
Things like this makes people lose control on their economy, especially
if
they are unemployed, like I am at the moment.
So this I wanted to complain about.
Looking forward to hear about you explaination, especially since my
grandmother, Ingeborg Ribsskog, was from Denmark, which I also think
One.com
is, if I'm not mistaking.
Regards,
Erik Ribsskog
PS.
This was ordered on 10/12, that's six days before the re-charge.
This amount has appeared, dis-appered, and re-appeared on my internet
banking.
What has been going on?
Here's more about this:
*
sales@uk.one.com
<sales@uk.one.com>
*
*
Fri, Dec 10, 2010 at 1:09 AM
*
To:
eribsskog@gmail.com
[image: www.one.com]
Kjære Erik Ribsskog
Velkommen til One.com og takk for at du valgte One.com som din
internettleverandør for domenet johncons-shop.co.uk.
Vi vil opprette ditt webområde innen 24 timer og vil da sende deg dine
koder
og informasjon om ditt nye webområde.
Link til faktura:
http://www.one.com/invoice.do?ocode=QHjOAEONfzJqiqcT
Ordredetaljer:
Dato: 10.12.10
Ditt ordrenummer er: 1960083
Du har bestilt følgende:PrisWebhotell Small a 12 måneder10,80- Rabatt –
Webhotell Small-10,80Årlig domeneavgift (.co.uk)6,00- Avslag – Årlig
domeneavgift (.co.uk)-6,00Opprettelse9,00+17,5% mva.1,58Totalt i
GBP:10,58
Fakturaadresse:
Navn:ERIK RIBSSKOGEvt. firma:Land:UNITED KINGDOMAdresse 1:FLAT 3, 5
LEATHER
LANEAdresse 2:Postnr. + by:L2 2AE
LIVERPOOLTelefon:1512363298Mobilnummer:( sensurert
av johncons-blogg)
Support hele døgnet, alle ukens dager
Hvis du har spørsmål kan du chatte med One.coms it-support hele døgnet,
alle
ukens dager.
Klikk på "Live Help"-ikonet på www.one.com og få svar på dine spørsmål
med
én gang.
Vi takker for din bestilling.
Med vennlig hilsen
One.com
1 Ropemaker Street
London, EC2Y 9HT UK
Faks nr. +44 (0) 208 895 4001
PS 2.
Here's from my internet banking:
16 Dec 2010Debit Card Transaction-£10.58
-
Jeg sendte en ny ‘web-mail’ til One.com
Complaint about billing : Erik Ribsskog
Added 17. desember 2010 19:25
Hi,
this complaint isn't about a double-charge.
It's about that someone has been messing with my bank-account.
Is this maybe rather an RBS-complaint, you think?
Erik Ribsskog
Complaint about billing : Sales – jh
Added 17. desember 2010 10:33
Dear Erik Ribsskog,
Thank you for contacting One.com Sales.
Kindly provide us a copy of your bank statement reflecting the
double-charge so we can forward it to our Accounts Team for further
verification.
Best Regards
----------------------------------
One.com
Web-site: http://www.one.com
---------------------------------
Complaint about billing : Erik Ribsskog
Added 17. desember 2010 08:38
unknown.txt (as text) onelogo.gif
Hi,
I almost lost control on my bank account now.
Because you first charged me £10.58 about a week ago.
And earlier this week, this charge wasn't on my online banking.
And now, I see that you've charged me again, yesterday, with the same
amount, £10.58, which you first charged, then withdrew, and now
re-charged.
Could you please explain to me what's going on, because people can't
have
companies charging and withdrawing charges and re-charging all the time.
Things like this makes people lose control on their economy, especially
if
they are unemployed, like I am at the moment.
So this I wanted to complain about.
Looking forward to hear about you explaination, especially since my
grandmother, Ingeborg Ribsskog, was from Denmark, which I also think
One.com
is, if I'm not mistaking.
Regards,
Erik Ribsskog
PS.
This was ordered on 10/12, that's six days before the re-charge.
This amount has appeared, dis-appered, and re-appeared on my internet
banking.
What has been going on?
Here's more about this:
*
sales@uk.one.com
<sales@uk.one.com>
*
*
Fri, Dec 10, 2010 at 1:09 AM
*
To:
eribsskog@gmail.com
[image: www.one.com]
Kjære Erik Ribsskog
Velkommen til One.com og takk for at du valgte One.com som din
internettleverandør for domenet johncons-shop.co.uk.
Vi vil opprette ditt webområde innen 24 timer og vil da sende deg dine
koder
og informasjon om ditt nye webområde.
Link til faktura:
http://www.one.com/invoice.do?ocode=QHjOAEONfzJqiqcT
Ordredetaljer:
Dato: 10.12.10
Ditt ordrenummer er: 1960083
Du har bestilt følgende:PrisWebhotell Small a 12 måneder10,80- Rabatt –
Webhotell Small-10,80Årlig domeneavgift (.co.uk)6,00- Avslag – Årlig
domeneavgift (.co.uk)-6,00Opprettelse9,00+17,5% mva.1,58Totalt i
GBP:10,58
Fakturaadresse:
Navn:ERIK RIBSSKOGEvt. firma:Land:UNITED KINGDOMAdresse 1:FLAT 3, 5
LEATHER
LANEAdresse 2:Postnr. + by:L2 2AE
LIVERPOOLTelefon:1512363298Mobilnummer:( sensurert
av johncons-blogg)
Support hele døgnet, alle ukens dager
Hvis du har spørsmål kan du chatte med One.coms it-support hele døgnet,
alle
ukens dager.
Klikk på "Live Help"-ikonet på www.one.com og få svar på dine spørsmål
med
én gang.
Vi takker for din bestilling.
Med vennlig hilsen
One.com
1 Ropemaker Street
London, EC2Y 9HT UK
Faks nr. +44 (0) 208 895 4001
PS 2.
Here's from my internet banking:
16 Dec 2010Debit Card Transaction-£10.58
-
Jeg sendte en klage på One
Gmail – Complaint about billing
Erik Ribsskog
<eribsskog@gmail.com>
Complaint about billing
Erik Ribsskog
<eribsskog@gmail.com>
Fri, Dec 17, 2010 at 7:36 AM
To:
sales@uk.one.com
Hi,I almost lost control on my bank account now.Because you first charged me £10.58 about a week ago.
And earlier this week, this charge wasn't on my online banking.
And now, I see that you've charged me again, yesterday, with the same amount, £10.58, which you first charged, then withdrew, and now re-charged.
Could you please explain to me what's going on, because people can't have companies charging and withdrawing charges and re-charging all the time.
Things like this makes people lose control on their economy, especially if they are unemployed, like I am at the moment.So this I wanted to complain about.
Looking forward to hear about you explaination, especially since my grandmother, Ingeborg Ribsskog, was from Denmark, which I also think One.com is, if I'm not mistaking.
Regards,Erik Ribsskog
PS.
This was ordered on 10/12, that's six days before the re-charge.This amount has appeared, dis-appered, and re-appeared on my internet banking.
What has been going on?
Here's more about this:
sales@uk.one.com
<sales@uk.one.com>Fri, Dec 10, 2010 at 1:09 AM
Kjære Erik Ribsskog
Velkommen til One.com og takk for at du valgte One.com som din internettleverandør for domenet johncons-shop.co.uk.
Vi vil opprette ditt webområde innen 24 timer og vil da sende deg dine koder og informasjon om ditt nye webområde.
Link til faktura:
http://www.one.com/invoice.do?
ocode=QHjOAEONfzJqiqcT
Ordredetaljer:Dato: 10.12.10
Ditt ordrenummer er: 1960083
Du har bestilt følgende:Pris Webhotell Small a 12 måneder 10,80 – Rabatt – Webhotell Small -10,80 Årlig domeneavgift (.co.uk) 6,00 – Avslag – Årlig domeneavgift (.co.uk) -6,00 Opprettelse
9,00+17,5% mva.
1,58Totalt i GBP:
10,58
Fakturaadresse:Navn:
ERIK RIBSSKOGEvt. firma: Land: UNITED KINGDOM Adresse 1: FLAT 3, 5 LEATHER LANE Adresse 2:
Postnr. + by:L2 2AE LIVERPOOL
Telefon:1512363298 Mobilnummer: (sensurert av johncons-blogg)
Support hele døgnet, alle ukens dagerHvis du har spørsmål kan du chatte med One.coms it-support hele døgnet, alle ukens dager.
Klikk på "Live Help"-ikonet på www.one.com og få svar på dine spørsmål med én gang.
Vi takker for din bestilling.
Med vennlig hilsen
One.com1 Ropemaker Street
London, EC2Y 9HT UK
Faks nr. +44 (0) 208 895 4001
PS 2.
Here's from my internet banking:16 Dec 2010
Debit Card Transaction
–
£10.58
PS.
Jeg fikk en e-post fra RBS, det var derfor jeg sjekka saldoen nå:
Gmail – Act Now Alert
Erik Ribsskog
<eribsskog@gmail.com>
Act Now Alert
RBS
<DigitalBanking@information.rbs.co.uk>
Fri, Dec 17, 2010 at 6:39 AM
To:
ERIBSSKOG@gmail.com
Transactions on your RBS account ending 827 mean that if you do not take action today this account will go over its agreed limit. We recommend that you pay in cleared funds to correct the position on your account by 3.30pm today, 17Dec and so that you can prevent Overdraft fees being applied.
There are some easy ways for you to pay "cleared funds" into your account:
Pay in cash at any RBS branch.
Transfer money from another RBS account, for example via Online banking or Telephone banking.Don't hesitate to call us if you have any queries, but please do not respond to this email. You'll find contact details for all of our services in the 'contact us' section of rbs.co.uk.
Internet support team
Disclaimer
This email was sent from a notification-only address that does not accept email replies. Please do not reply directly to this email. Many internet users have recently been targeted through bogus emails by fraudsters claiming to be from the bank. These emails ask customers to provide their internet banking security details in order to reactivate their account or verify an email address. Please be on your guard against emails that request any of your security details. If you receive an email like this you should not respond. Please remember that, for security reasons, apart from when you create them at registration or when you change your Internet PIN or Password, we will only ever ask you to enter random characters from your Internet PIN and Password when you logon to this service. We would never ask you, by email, to enter (or record) these details and we would therefore request that you do not respond to emails asking for this information.
Legal Information
This email message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please delete the message from your computer. Internet emails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent.
Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by the Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.
The Royal Bank of Scotland plc, Registered in Scotland No 90312.
Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB.Authorised and regulated by the Financial Services Authority.
PS 2.
Her har jeg skrevet opp saldoene, som har vært på kontoen min, denne uka.
Jeg har ikke brukt kontoen, for jeg har hatt mye mat hjemme, (og det har ikke vært så mye penger å bruke).
Så sånn er det.
Mvh.
Erik Ribsskog
PS 3.
Her er mer om dette:
PS 4.
Man kan se at saldoen gikk opp, fra tirsdag til onsdag, uten at jeg har fått noe penger inn på kontoen!
(For de kommer enten i helgen, eller på begynnelsen av neste uke.
Men men).
Så her er det noe ‘uforklarings’, som har foregått, vil jeg si.
Men men.
Bare noe jeg tenkte på.
Så vi får se hva som skjer.
Vi får se.
-
Jeg fikk et brev fra RBS, angående en ‘business-account’, for Godtebutikken.net, osv.
PS.
Det fulgte til og med med en CV, (eller DVD).
Ikke dårlig.
Så vi får se om jeg klarer å skjønne hva det er for noe på den.
Vi får se om jeg klarer det.
Vi får se.
Mvh.
Erik Ribsskog
PS 2.
Her er mer om dette:
PS 3.
Jeg har jo rota bort passet mitt.
(Jeg mista det når jeg var ute på byen, og tok noen øl, for en del måneder siden vel.
Som jeg bl.a. har skrevet om, til Ambassaden i London).
Og førerkortet mitt, er fra Norge.
Så jeg har visst ikke mulighet til å få en sånn konto.
Jeg får vente til jeg har fått nytt pass, eller noe, tror jeg.
Jeg får se det an litt.
Så vi får se hva som skjer.
Vi får se.
-
Jeg sendte en ny e-post til Fox
Gmail – FW: Glacier Mints
Erik Ribsskog
<eribsskog@gmail.com>
FW: Glacier Mints
Erik Ribsskog
<eribsskog@gmail.com>
Thu, Oct 28, 2010 at 4:40 PM
To:
Tracy Elliot <Tracy.Elliot@foxs.co.uk>
Hi,yes, that would be fine.But I haven't got the money at moment, so it could take some weeks for me, to get the payment sent.But I'm going to have a meeting with RBS shortly, so if you sendt the invoice, then I can bring that for the meeting with RBS, and see if they can give me a credit for the business.Hope this is alright!Best regards,Erik Ribsskog
On Thu, Oct 28, 2010 at 4:33 PM, Tracy Elliot <Tracy.Elliot@foxs.co.uk> wrote:Hi Erik
That should be fine. I have been advised
that our departments are not able to locate your business on the credit check
system so unfortunately you will go on a proforma account which means that you
will have to pay upfront and delivery will be after the funds have cleared our
account. Is that ok? If so I will raise a proforma invoice for you and email it
over to you.Kind Regards
Tracy
Tracy
ElliottFox's Confectionery Telesales Executive
Telephone: 0116 232 4059
Fax :
0870 1911 390email:
Tracy.Elliot@foxs.co.ukAddress: Fox's
Confectionery, Sunningdale Road,
Leicester, LE3
1UEPlease see below for the date for
Christmas deliveries:Christmas delivery Schedule:
Order date
22- Dec
23-Dec
24-Dec
27-Dec
28-Dec
29-Dec
30-Dec
31-Dec
03-Jan
Delivery date
24- Dec
29-Dec
05-Jan
No Orders
No Orders
05-Jan
05-Jan
05-Jan
No Orders
Any questions or queries please call.
** Please be advised that Just Brazils
will be having a price increase as of January 1st 2011
From: Erik Ribsskog
[mailto:eribsskog@gmail.com]Sent: 28 October 2010 16:23
To: Tracy
ElliotSubject: Re: FW: Glacier Mints
Hi,
I had to download Open Office again here, so that was what the problem
was.(Not so used with that file-type).
I hope the form should be ok now!
Best regards,
Erik Ribsskog
On Thu, Oct 28, 2010 at 3:27 PM, Tracy Elliot
<Tracy.Elliot@foxs.co.uk>
wrote:Hi Erik
Your form has not come out on your attachment can you please submit
back to us as sent on our form. Sorry to be a pain but it must be as the form
set so all the departments it goes through can set up their part and be signed
off. If you are not able to email you can print it off and fax it back on 0870
1911 390.Kind Regards
Tracy
Tracy Elliott
Fox's Confectionery Telesales Executive
Telephone: 0116 232 4059
Fax :
0870 1911 390email: Tracy.Elliot@foxs.co.uk
Address: Fox's Confectionery, Sunningdale Road, Leicester, LE3 1UE
Please see below for the date for Christmas deliveries:
Christmas delivery Schedule:
Order date
22- Dec
23-Dec
24-Dec
27-Dec
28-Dec
29-Dec
30-Dec
31-Dec
03-Jan
Delivery date
24- Dec
29-Dec
05-Jan
No Orders
No Orders
05-Jan
05-Jan
05-Jan
No Orders
Any questions or queries please call.
** Please be advised that Just Brazils will be having a price
increase as of January 1st 2011
From: Tracy Elliot
Sent: 28 October 2010 14:45
To: 'eribsskog@gmail.com'
Subject: FW: Glacier Mints
Importance: High
Hi Erik
I have been passed your details from one of my colleagues Phil. The
minimum we can sell to you is 20 cases this is free delivery to UK mainland, so Sunderland
is fine for delivery. 20 cases is the minimum though. If you can firstly fill
in the attached form so that we can set up your details on our system and
return them back to me via emai/fax. Also as Phil mentioned as you are a new
venture it could be that your first orders could be on a Proforma basis which
is delivery when payment has cleared our bank. Sorry we do not take credit card
payments. We need to get your forms back so that we can look into this.It would be 20 x £8.98 +vat @ 17.5% If you are not able to take
this please advise and I will try to point you in the right direction where you
may get locally at a cash and carry.I look forward to hearing from you soon
Kindest Regards
Tracy
Tracy Elliott
Fox's Confectionery Telesales Executive
Telephone: 0116 232 4059
Fax :
0870 1911 390email: Tracy.Elliot@foxs.co.uk
Address: Fox's Confectionery, Sunningdale Road, Leicester, LE3 1UE
Please see below for the date for Christmas deliveries:
Christmas delivery Schedule:
Order date
22- Dec
23-Dec
24-Dec
27-Dec
28-Dec
29-Dec
30-Dec
31-Dec
03-Jan
Delivery date
24- Dec
29-Dec
05-Jan
No Orders
No Orders
05-Jan
05-Jan
05-Jan
No Orders
Any questions or queries please call.
** Please be advised that Just Brazils will be having a price
increase as of January 1st 2011
From: Philip Pountney
Sent: 28 October 2010 14:27
To: Tracy
ElliotSubject: FW: Glacier Mints
Tracy,
When (and if) you get chance could I ask you to
contact Erik?Many thanks,
Phil Pountney
New Business Development Manager
Foxs Confectionery
Mob: 07584 213021
L.L: 0116 2324084
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 28 October 2010 14:10
To: Philip
PountneySubject: Re: Glacier Mints
Hi,
thank
you very much for your e-mail!Since
I'm a new business, I had to check when I get money.If it's ok that I only buy 10 boxes, on the first delivery, (since I'm a new
business), then I can pay on 9/11.If I
have to buy 20 boxes, then I can pay on 22/11.I was
thinking about7 x
600359 (Glacier Mint 99 p.)1 x
600362 (Glacier Fruits 99 p.)1 x
600365 (Glacier Dark 99 p).1 x
600614 (Glacier Smoothie 99 p).(I sell to Norway, in bags, the standard sale is 2 or 3 bags of sweets, and in
Norway, only the Glacier Mint has been sold earlier, as 'Isbre Mint', but it
has been discountinued, on the Norwegian marked I've read.So I thought it would be a good business-idea, to sell the Glacier Mints on the
internet, to Norway,
(and the rest of the EEA).Thank you very much for your reply and the price-list etc.
Yours sincererly,
Erik Ribsskog
On Thu,
Oct 28, 2010 at 12:03 PM, Philip Pountney
<Philip.Pountney@foxs.co.uk>
wrote:Erik,
Please find attached our standard wholesale
pricing. Our minimum drop is 20 cases (This can be a mix of Honey Monster and
Fox’s Product). If you are a member of a buying group then you would be exposed
to periodic promotions. If you are not then I might advise you look into
membership of ‘Confex’.We would be happy to open a direct trading
account but it is likely that due to the time your business has been operating
we would need payment via up front Pro Forma.If you would like to progress then please respond
and I will forward you the appropriate documents.Many thanks,
Phil Pountney
New Business Development Manager
Foxs Confectionery & Honey Monster Foods
Mob: 07584 213021
L.L: 0116 2324084
From: Steve Richards
[mailto:Steve.Richards@hmfoods.co.uk ]Sent: 26 October 2010 10:53
To: Erik Ribsskog
Cc: Philip
PountneySubject: RE: FW: Glacier Mints
Hi Erik
I have asked one of my UK colleagues to contact you to see
how we can help you out on this.Best regards,
Steve Richards
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 26 October 2010 10:50
To: Steve
RichardsSubject: Fwd: FW: Glacier Mints
Hi,
i had a
look at your e-mail again.I used
to work as a shop-manager in Norway
you see.So I get a bit of shock, when I think about a pallet of Glacier Mints.
But, if I get a loan from RBS, then maybe pallets are fine.
But, I
was just wondering.In case
I don't get a loan, is it a possibilty for me, to buy boxes of Fox's products.Since I have a retail-shop, on the internet, and only sells in 200 gram bags.
(The usual customer buys perhaps 3 or 4 200 gram bags of sweets).
But thank you very much anyway for your reply.
This is
the first e-commerce business I set up, so I'm a bit new to this.Sorry that I'm sending many e-mails!
Best
regards,Erik Ribsskog
———-
Forwarded message ———-From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Oct 26, 2010 at 10:28 AM
Subject: Re: FW: Glacier Mints
To: Steve Richards <Steve.Richards@hmfoods.co.uk>
Hi,
thank
you very much for your e-mail!I see
that you think I live in Norway.But I
live in Liverpool.(I've
been living here in the UK
since I studied in Sunderland, in 2004).I see you only export pallets.
But I'm a like a British retailer, and a pallet is a bit much for me, in the
beginning.I was wondering if I could please have you domestic portifolio, since I'm going
to operate as a British business, from the UK,
with an RBS business bank-account, and I live in the UK,
in the city centre of Liverpool, so I should
be close to other shops that buy from you.But thank you very much anyway for your e-mail!
Best
regards,Erik Ribsskog
On Tue,
Oct 26, 2010 at 9:48 AM, Steve Richards
<Steve.Richards@hmfoods.co.uk>
wrote:Dear Erik
Many thanks for your email regarding the
possibility of buying Fox’s Glacier Mints for Norway.I have attached our Export presentation with indicative
prices based on Ex Works.Let me know if you wish to proceed once you have
reviewed our portfolio.Best regards,
Steve Richards
Export Controller
From: Erik
Ribsskog [mailto:eribsskog@gmail.com]Sent: 21 October 2010 02:18
To: Sales Orders Foxs
Subject: Glacier Mints
Hi,
I have worked as a shop-manager, in one of Norway's
biggest food-shop chains, Rimi, (now owned by ICA).(I have
had to move to the UK, since
I'm being followed, by something called 'the mafian', in Oslo, in 2003.The
police don't even want to tell me who they are).I'm unemployed so I've started an eCommerce-business, (I've studied IT at Oslo University
College, NITH in Oslo, and at the Unversity of Sunderland).I've
heard that Glacier-mints, are no longer sold in Norway.That's why I thought I could try and see, if I managed to set up a webshop,
which I've now managed:I'm
going to work on the design and logo a bit more, etc.I've only just started, so I only get like one order a day, or every other day.
But, I go to Employment Zones, at Sencia, and David Ellis there, have suggested
to me, that Sencia perhaps could help with founds for marketing etc., in our
last meeting.So I thought I could check if it's possible for me to order the mints from you?
Like I told Mr. Ellis, I've just bought the sweets in the normal shops in Liverpool now, since I just wanted to test, if I could
set up these shops.And the shop is now working very well, and I have bought the packaging that is
the right for the products, and I send customs-declaration-forms and invoces,
with every order, which I ship on the same day, as the order arrives, since I
have a letter-box, for franked mail, (the customers pay with PayPal, and they
have a service, that prints 'stamps').The goods are being sent, by air-mail, to Norway,
and also to the rest of Europe.I send them as 'small packages', up to 2 kg.
And the
toll-barriere in Norway,
is at 200 kroner, (around £20).I sell the Glacier-mints for 19.90, that's around £2.
And
freight is 59 kroner, that's around £6 for up to 2 kilos.The goods then arrive in Norway/Europe, in about two days time.
The
Glacier Mints then cost about the same, (around £3 including freight), as they
did in Norway
earlier, when one could buy them in the shops.I was
wondering how much it would cost me, to buy from you at Fox.How many
boxes have I got to order, to get them delivered, or sent by post?And
what are the prices for the different products you produce.I'm interested in expanding, and would also be interested in stocking you other
sweets, after a while.But I thought I'd try to start with the Glacier-sweets, since many people in Norway, miss
the Glacier Mints, (I've read on the internet).They were being sold in Norway,
as 'Isbre Mint'.And I
remember them, from when I lived in Norway.I think it's a very good product, that cleans one's throat etc., after eating
dinner etc.And
they also taste good, so they were eaten as sweets as well, in Norway.So I would hope very much, that it's possible for me, to buy these sweets from
you.And I
hope it's ok, that I sell them on the internet, to Norway,
from here in the UK.Thank you very much in advance for any reply!
Yours sincerely,
Erik Ribsskog
Honey Monster
Foods LtdBridge Road
Southall
Middlesex
UB2 4AG +44 (0)208 574
2388 
This e-mail is confidential and is for the attention of
the addressee only. Honey Monster Foods Ltd accept no responsibility for
information, errors or omissions contained in it. If you received this e-mail
in error, please inform us by reply and delete all copies from your system.
No legally binding commitments are or will be created by this email. It is
the responsibility of the recipient to ensure that the opening, onward
transmission or use of this message or any attachments will not adversely
affect its systems or data and Honey Monster Foods Ltd accept no responsibility
in this regard. Company No. 05933532. Registered Office: Sunningdale Road, Braunstone, Leicester, LE3
1UE.Fox's Confectionery Ltd
Sunningdale
RoadBraunstone
Leicester
LE3
1UE +44 (0)116 287
3561 www.foxs.co.uk
This e-mail is confidential and is for the
attention of the addressee only. Fox's Confectionery Ltd accept no
responsibility for information, errors or omissions contained in it. If you
received this e-mail in error, please inform us by reply and delete all copies
from your system. No legally binding commitments are or will be created by this
email. It is the responsibility of the recipient to ensure that the opening,
onward transmission or use of this message or any attachments will not
adversely affect its systems or data and Fox's Confectionery Ltd accept no
responsibility in this regard. Company No. 04849228. Registered Office: Sunningdale Road,
Braunstone, Leicester, LE3 1UE.
-
Nå dukka det opp en ny ordre her, det var artig. Da kan jeg kjøpe noen fler varer og esker og sånn osv., det blir bra
PS.
Jeg var også innom Royal Bank of Scotland, (RBS), idag, og fikk bestilt en ny konto, til Godtebutikken.net.
Eller, jeg fikk ihvertfall bestilt en telefon, om en forretningskonto da.
Om muligheten til å få det.
Men vi får se hva som skjer.
Vi får se.
Mvh.
Erik Ribsskog
PS 2.
Her er mer om dette:
PS 3.
Nå ringte faktisk Mr. Beggs.
Han lurte på hvorfor de har sluttet å selge isbre-mint i Norge.
For jeg forklarte først om min forretningside da, og at de hadde sluttet å selge isbre-mint i Norge da.
Og jeg forklarte det, at jeg hadde jobbet som butikksjef, i en av Norge største kjeder, Rimi/ICA.
Og at jeg kjente markedet litt.
Og at jeg har bodd her i Storbritannia, siden 2004.
Og at isbre-mint alltid har vært solgt i Norge, siden 1970.
(Eller så lenge jeg kunne huske, ihvertfall).
Men at i de senere år, så har de sluttet å selge isbre-mint.
Men hvorfor de har sluttet.
Det kunne jeg ikke si sikkert.
Men jeg kunne prøve å gjette.
Og det jeg sa da, det var at det kunne være fordi at i Norge, så er aktørene, innen grossist og detaljist-leddet.
Disse gruppene er så store og mektige.
Og isbre-minten, den tror jeg ble markedsført, av en av de mindre aktørene på markedet.
(Uten at jeg engang husker hvem det var).
Men at den nok kanskje har blitt skviset ut, av en av de store ‘kjempene’, på grossist-markedet.
Det er sånn jeg forestiller meg at det er.
Men men.
Men Mr. Beggs, snakket om ‘business-plan’.
Og det har ikke jeg hørt om før, skal jeg være ærlig.
Jeg har ikke gått på BI.
Men men.
Jeg har jo gått Handel og Kontor da.
Så da følte jeg meg litt dum gitt.
For jeg forklarte det, at jeg har jobbet som selvstendig næringsdrivende tidligere.
Men at dette er den første netthandelen, som jeg setter opp.
Så ‘business-plan’.
Nei, det var litt fremmedord for meg.
Men jeg forklarte det, at jeg gikk på Employment Zones, hos Sencia, og at jeg var lovet hjelp med markedsføring osv., fra dem.
Fra Mr. Ellis der.
Men men.
Men Mr. Beggs, skulle sende meg noen brosjyrer, om ‘business-plans’ osv.
For han ville ha min business-plan.
Før han avtalte å sette opp et møte.
Så da skulle jeg få noe brosjyre om det her i posten da, (sa han ihvertfall).
Så vi får se hva som skjer.
Vi får se.
PS 4.
Mr. Beggs forklarte også det, at han ikke trodde det, at det var lov å selge matvarer til Norge.
Men da forklarte jeg det, at Norge var i EØS, og var del av EU’s indre marked.
Og at jeg også selger til resten av Europa da.
Og at det bare er jordbruksvarer, som ikke er lov å selge til Norge.
(Pluss tobakk og alkohol da, det glemte jeg å fortelle om).
Men men.
PS 5.
Og hvordan jeg kjenner markedet i Norge, for dagligvarehandelen osv., litt.
Jo, det er fordi at min tidligere butikksjef i Rimi.
På Rimi Nylænde, Elisabeth Falkenberg.
Hu fikk meg til å ta en ‘drittjobb’ der.
Som het Returboka, eller noe sånn.
Altså, i gamle dager, så var det sånn.
At hver gang, som en vare ble ødelagt i butikken.
‘Brekkasje’, som det ble kalt.
Så skrev vi det opp, i en retur-bok.
Og en gang i året kanskje.
Så måtte vi ringe de her firmaene.
Og da så jeg jo, at det var noen grossister, som hadde mange varer.
Og andre som hadde få varer.
Noen grossister/agenter, hadde varer innen forskjellige varesegment.
En her og en der.
Mens andre hadde alle varer i et segment da.
Men disse returbøkene, de er ute av butikkene nå.
(Ihvertfall ute av Rimi-butikkene).
Og Rimi bare kaster svinnet, og får heller rabatter, fra leverandørene.
Men noen varer, var det ikke vits i å prøve å få retur på, sa Falkenberg.
Noen leverandører, kunne man bare gi opp.
Det var Forma, (som har Melange og Soft Soya).
Margarinen, den skulle bare kastes i søpla, sa Falkenberg.
Så den var det nok noe spesielt med.
For det rynka jeg litt på nesa av, husker jeg.
For det var vel ikke sånn vi egentlig skulle gjøre det.
Men men.
(Nå husker jeg det.
Melange margarin.
Hvis det var brekkasje på de.
Så skulle vi ikke engang skrive dem opp, sa Falkenberg.
Men bare kaste de i søpla.
Og det var ikke sånn ‘kosher’ da.
Det skulle egentlig skrives opp et sted, sånn som jeg hadde forstått det.
Så da rynka jeg litt på nesa, husker jeg.
Da Falkenberg sa det.
Men men).
Og Meieriet, de var det bare å glemme å få retur av.
Hvis jeg husker riktig.
Jeg er litt trøtt nå, så jeg husker ikke hvem andre som var ‘kjipe’.
Men Ina på Ringnes, hu var alltid sur.
Når hu ringte, for å motta vår bestilling, på øl og brus da.
Så sånn var det.
Det var sikkert fler som var ‘dumme’ og.
Og Marianne, som begynte som assistent der, etter meg.
Hu måtte også ta retur et år.
Når hu var ny der.
Så da ble det nesten som syvende far i huset, på Rimi Nylænde.
For først så kom selgerne, husker jeg, for å prate med Elisabeth Falkenberg, om retur.
Så sa Falkenberg, at nei, det var ikke henne.
Så spurte dem meg, så måtte jeg sende dem videre til Marianne.
Som var aspirant kanskje da.
Ei fra Oslo Øst vel.
Ei litt rølpete jente.
Som likte broren min, Axel Thomassen fælt.
En gang, som jeg dro ut med broren min, (for han måtte ha det litt sånn kult, for å gidde å møte meg, trodde jeg).
På Valentinos, (for broren min var så ung), 18-19 år kanskje.
Så møtte vi Marianne, fra butikken hvor jeg jobba da.
Eller hadde jobba.
Det er mulig jeg jobba på Rimi Bjørndal, når det her skjedde.
Så råflørta Marianne, med broren min Axel, i Torggata, en natt til søndag.
Axel sa han hadde dame, (Heidi fra Son).
Så svarte Marianne.
‘Suger a da, jæ svæljer og jæ’.
Så hu Marianne var ei sånn skikkelig rølpe-jente.
Hu gikk visst fælt mye på Valentinos.
Sammen med Wenche Berntsen og Charlotte vel, fra Rimi Mortensrud vel.
Så de var skikkelige party-jenter, husker jeg at ‘Jan-ern’ aka. Jan Henrik.
(En som seinere jobba på Rimi Nylænde, da jeg var butikksjef der, sa).
Men men.
Bare noe jeg kom på.
Så vi får se hva som skjer.
Vi får se.
