Stikkord: RBS

Dear Mr Ribsskog

Unfortunately, we are unable to see pending refunds into bank

accounts.

You will need to wait on a response from Spexhost regarding the

return on funds.

Kind Regards

Chloe Bullock

Customer Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 01 February 2012 12:02

To: ~ RBS Customer

Relations
Cc: support@spexhost.com

Subject: Re: RBS.co.uk

Website: Complaint

Hi,

I should have gotten a refund from Spexhost, which I haven't recieved

yet.

It was agreed with Spexhost that I should get a new bill and a refund, for

the internet-address, for my new webshop, (ukgoodyshop.com).

But since I only got the new bill and not the refund, on my

bank-account yesterday, then the bank account got overdrawn.

So I wonder if Spexhost have forgotten about the refund, and I'm sending a

copy of this e-mail to them.

Regards,

Erik Ribsskog

On Wed, Feb 1, 2012 at 11:54 AM, ~ RBS Customer Relations

<Customer.Relations@rbs.co.uk>

wrote:

Dear Mr

Ribsskog

Thank you for your further

e-mail.

Please advise what refund you

was going to receive and also the department you have spoken with if

possible.

Kind

Regards

Chloe

Bullock

Customer

Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 31 January 2012 12:17

To: ~ RBS Customer Relations

Cc: support@spexhost.com; payment@spexhost.com

Subject: Re: RBS.co.uk Website:

Complaint

Hi,

well that isn't what I meant.

Also today my bank-account is over-drawn due to some problems when I paid

for my last web-site, from spex-host.

I was going to get a refund and a new bill.

Why do I get the new bill but not the refund?

Regards,

Erik Ribsskog

On Tue, Jan 31, 2012 at 10:34 AM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk> wrote:

Dear Mr

Ribsskog

Thank you for your further

email. To confirm, your Debit card CAN be used at ATM's abroad that display

the Visa logo. In the UK your Debit Card can only be used at RBS group

ATM's.

Kind

regards

Miss Amy

Burgess

Customer Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 30 January

2012 16:01

To: ~ RBS Customer Relations

Cc: gbrlo

Subject: Re: RBS.co.uk Website:

Complaint

Hi,

I now was at one of your branches in Liverpool.

And I was told that this with that I couldn't use my visa-card in

all cash-machines any longer was just that you messed with my

bank-account.

I was offered to get my account switched back again so that I could use

it in other bank's cash-machines.

Why have you lied to me about this?

I don't think it's right

that I should accept being lied to like this.

Erik Ribsskog

On Fri, Oct 21, 2011 at 4:25 PM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk> wrote:

You may use your Visa Debit

Card abroad, wherever a Visa Logo is displayed. Charges apply for using

your debit card abroad.

Thank

you

Chloe

Bullock

Customer

Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 21 October 2011 15:40

To: ~ RBS Customer Relations
Subject: Re: RBS.co.uk Website:

Complaint

Ok,

thanks very much!

What if I go abroad, (even if I can't afford it now).

Can I use the RBS-card on cashpoints abroad?

Thank you very much in advance for your reply!

Regards,

Erik Ribsskog

On Fri, Oct 21, 2011 at 3:36 PM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk> wrote:

Dear Mr

Ribsskog

You may use your Visa Debit card for

a point of sale in any retailers shop, which provide the Visa

logo as accepted.

You may also take cash out of any

RBS, NatWest, Ulster Bank cash machines. You may also access cash via a

RBS branch or over the counter at the Post

Office.

Regards

Chloe

Bullock

Customer

Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 21 October 2011 15:29

To: ~ RBS Customer Relations

Subject:

Re: RBS.co.uk Website:

Complaint

Hi ok,

can I use the RBS-card at Tesco and Aldi etc. now then?

Regards,

Erik Ribsskog

On Fri, Oct 21, 2011 at 3:23 PM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your

e-mail.

The Royal Bank of Scotland have made a decision to

simpilfy their
current accounts. All basic current accounts will

shortly be merged over
to an account called a basic

account.

All customers are being notified, if you require more

information please
call our Customer Services Team on 08457 24 24

24.

All account numbers and sort codes will stay the

same.

Kind Regards

Chloe Bullock
Case

Handler

—–Original Message—–
From: ~ eC&I Web

Team
Sent: 21 October 2011 15:04
To: ~ RBS Customer

Relations
Subject: RBS.co.uk Website: Complaint

This email

originates from the rbs.co.uk website. Please reply to this
message

within 2 working days.

RBS.co.uk Website: Complaint

field1 : You are

sending me text-messages that my bank-account will be
changed from

a current account to a basic account.

I have not initiated

this.

What's going on, I was wondering.

Erik

Ribsskog

Type of feedback : complaint

Area feedback

relates to : other

Are you a Royal Bank of Scotland customer? :

true

Sort code : 16-24-06

First Name :

Erik

Surname : Ribsskog

Title : Mr

Email Address

: eribsskog@gmail.com

Telephone number

:

Address : Azalea Lodge
1-2 Azalea Terrace

North
Sunderland
SR2 7ES

=======END OF

MESSAGE======

The Royal Bank of Scotland plc, Registered in

Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh

EH2 2YB

Authorised and regulated by the Financial Services

Authority.

This e-mail message is confidential and for use by

the addressee only. If the message is received by anyone other than

the addressee, please return the message to the sender by replying to

it and then delete the message from your computer. Internet e-mails

are not necessarily secure. The Royal Bank of Scotland plc does not

accept responsibility for changes made to this message after it was

sent. The Royal Bank of Scotland plc may monitor e-mails for business

and operational purposes. By replying to this message you give your

consent to our monitoring of your email communications with

us.

Whilst all reasonable care has been taken to avoid the

transmission of viruses, it is the responsibility of the recipient to

ensure that the onward transmission, opening or use of this message

and any attachments will not adversely affect its systems or data. No

responsibility is accepted by The Royal Bank of Scotland plc in this

regard and the recipient should carry out such virus and other checks

as it considers

appropriate.

*** WARNING : This message originates from the Internet

***The Royal Bank of Scotland plc,

Registered in Scotland No. 90312. Registered Office: 36 St Andrew

Square, Edinburgh EH2 2YB

Authorised and regulated by the Financial Services

Authority.

This e-mail message is confidential and for use by the

addressee only. If the message is received by anyone other than the

addressee, please return the message to the sender by replying to it and

then delete the message from your computer. Internet e-mails are not

necessarily secure. The Royal Bank of Scotland plc does not accept

responsibility for changes made to this message after it was sent. The

Royal Bank of Scotland plc may monitor e-mails for business and

operational purposes. By replying to this message you give your consent

to our monitoring of your email communications with us.

Whilst

all reasonable care has been taken to avoid the transmission of viruses,

it is the responsibility of the recipient to ensure that the onward

transmission, opening or use of this message and any attachments will

not adversely affect its systems or data. No responsibility is accepted

by The Royal Bank of Scotland plc in this regard and the recipient

should carry out such virus and other checks as it considers

appropriate.

*** WARNING : This message originates from the Internet

***The Royal Bank of Scotland plc, Registered

in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh

EH2 2YB

Authorised and regulated by the Financial Services

Authority.

This e-mail message is confidential and for use by the

addressee only. If the message is received by anyone other than the

addressee, please return the message to the sender by replying to it and

then delete the message from your computer. Internet e-mails are not

necessarily secure. The Royal Bank of Scotland plc does not accept

responsibility for changes made to this message after it was sent. The

Royal Bank of Scotland plc may monitor e-mails for business and

operational purposes. By replying to this message you give your consent to

our monitoring of your email communications with us.

Whilst all

reasonable care has been taken to avoid the transmission of viruses, it is

the responsibility of the recipient to ensure that the onward

transmission, opening or use of this message and any attachments will not

adversely affect its systems or data. No responsibility is accepted by The

Royal Bank of Scotland plc in this regard and the recipient should carry

out such virus and other checks as it considers

appropriate.

*** WARNING : This message originates from the Internet

***The Royal Bank of Scotland plc, Registered in

Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2

2YB

Authorised and regulated by the Financial Services

Authority.

This e-mail message is confidential and for use by the

addressee only. If the message is received by anyone other than the

addressee, please return the message to the sender by replying to it and

then delete the message from your computer. Internet e-mails are not

necessarily secure. The Royal Bank of Scotland plc does not accept

responsibility for changes made to this message after it was sent. The Royal

Bank of Scotland plc may monitor e-mails for business and operational

purposes. By replying to this message you give your consent to our

monitoring of your email communications with us.

Whilst all

reasonable care has been taken to avoid the transmission of viruses, it is

the responsibility of the recipient to ensure that the onward transmission,

opening or use of this message and any attachments will not adversely affect

its systems or data. No responsibility is accepted by The Royal Bank of

Scotland plc in this regard and the recipient should carry out such virus

and other checks as it considers

appropriate.

*** WARNING : This message originates from the Internet

***The Royal Bank of Scotland plc, Registered in

Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2

2YB

Authorised and regulated by the Financial Services

Authority.

This e-mail message is confidential and for use by the

addressee only. If the message is received by anyone other than the addressee,

please return the message to the sender by replying to it and then delete the

message from your computer. Internet e-mails are not necessarily secure. The

Royal Bank of Scotland plc does not accept responsibility for changes made to

this message after it was sent. The Royal Bank of Scotland plc may monitor

e-mails for business and operational purposes. By replying to this message you

give your consent to our monitoring of your email communications with

us.

Whilst all reasonable care has been taken to avoid the transmission

of viruses, it is the responsibility of the recipient to ensure that the

onward transmission, opening or use of this message and any attachments will

not adversely affect its systems or data. No responsibility is accepted by The

Royal Bank of Scotland plc in this regard and the recipient should carry out

such virus and other checks as it considers

appropriate.

*** WARNING : This message originates from the Internet

***The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB

Authorised and regulated by the Financial Services Authority.

This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. The Royal Bank of Scotland plc may monitor e-mails for business and operational purposes. By replying to this message you give your consent to our monitoring of your email communications with us.

Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.

Dear Mr Ribsskog

Thank you for your further e-mail.

Please advise what refund you was going to receive and also the

department you have spoken with if possible.

Kind Regards

Chloe Bullock

Customer Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 31 January 2012 12:17

To: ~ RBS Customer

Relations

Cc: support@spexhost.com;

payment@spexhost.com

Subject: Re: RBS.co.uk Website:

Complaint

Hi,

well that isn't what I meant.

Also today my bank-account is over-drawn due to some problems when I paid

for my last web-site, from spex-host.

I was going to get a refund and a new bill.

Why do I get the new bill but not the refund?

Regards,

Erik Ribsskog

On Tue, Jan 31, 2012 at 10:34 AM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk>

wrote:

Dear Mr

Ribsskog

Thank you for your further

email. To confirm, your Debit card CAN be used at ATM's abroad that display

the Visa logo. In the UK your Debit Card can only be used at RBS group

ATM's.

Kind

regards

Miss Amy

Burgess

Customer Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 30 January 2012 16:01

To: ~ RBS Customer Relations

Cc:

gbrlo

Subject: Re: RBS.co.uk Website:

Complaint

Hi,

I now was at one of your branches in Liverpool.

And I was told that this with that I couldn't use my visa-card in all

cash-machines any longer was just that you messed with my bank-account.

I was offered to get my account switched back again so that I could use

it in other bank's cash-machines.

Why have you lied to me about this?

I don't think it's right that

I should accept being lied to like this.

Erik Ribsskog

On Fri, Oct 21, 2011 at 4:25 PM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk> wrote:

You may use your Visa Debit

Card abroad, wherever a Visa Logo is displayed. Charges apply for using your

debit card abroad.

Thank you

Chloe

Bullock

Customer

Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 21 October

2011 15:40

To: ~ RBS Customer Relations
Subject: Re: RBS.co.uk Website:

Complaint

Ok,

thanks very much!

What if I go abroad, (even if I can't afford it now).

Can I use the RBS-card on cashpoints abroad?

Thank you very much in advance for your reply!

Regards,

Erik Ribsskog

On Fri, Oct 21, 2011 at 3:36 PM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk> wrote:

Dear Mr

Ribsskog

You may use your Visa Debit card for a

point of sale in any retailers shop, which provide the Visa logo as

accepted.

You may also take cash out of any RBS,

NatWest, Ulster Bank cash machines. You may also access cash via a RBS

branch or over the counter at the Post

Office.

Regards

Chloe

Bullock

Customer

Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 21 October 2011 15:29

To: ~ RBS Customer Relations

Subject: Re:

RBS.co.uk Website:

Complaint

Hi ok,

can I use the RBS-card at Tesco and Aldi etc. now then?

Regards,

Erik Ribsskog

On Fri, Oct 21, 2011 at 3:23 PM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your

e-mail.

The Royal Bank of Scotland have made a decision to

simpilfy their
current accounts. All basic current accounts will

shortly be merged over
to an account called a basic

account.

All customers are being notified, if you require more

information please
call our Customer Services Team on 08457 24 24

24.

All account numbers and sort codes will stay the

same.

Kind Regards

Chloe Bullock
Case

Handler

—–Original Message—–
From: ~ eC&I Web

Team
Sent: 21 October 2011 15:04
To: ~ RBS Customer

Relations
Subject: RBS.co.uk Website: Complaint

This email

originates from the rbs.co.uk website. Please reply to this
message

within 2 working days.

RBS.co.uk Website: Complaint

field1 : You are

sending me text-messages that my bank-account will be
changed from a

current account to a basic account.

I have not initiated

this.

What's going on, I was wondering.

Erik

Ribsskog

Type of feedback : complaint

Area feedback

relates to : other

Are you a Royal Bank of Scotland customer? :

true

Sort code : 16-24-06

First Name : Erik

Surname

: Ribsskog

Title : Mr

Email Address : eribsskog@gmail.com

Telephone number

:

Address : Azalea Lodge
1-2 Azalea Terrace

North
Sunderland
SR2 7ES

=======END OF

MESSAGE======

The Royal Bank of Scotland plc, Registered in

Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh

EH2 2YB

Authorised and regulated by the Financial Services

Authority.

This e-mail message is confidential and for use by the

addressee only. If the message is received by anyone other than the

addressee, please return the message to the sender by replying to it and

then delete the message from your computer. Internet e-mails are not

necessarily secure. The Royal Bank of Scotland plc does not accept

responsibility for changes made to this message after it was sent. The

Royal Bank of Scotland plc may monitor e-mails for business and

operational purposes. By replying to this message you give your consent

to our monitoring of your email communications with us.

Whilst

all reasonable care has been taken to avoid the transmission of viruses,

it is the responsibility of the recipient to ensure that the onward

transmission, opening or use of this message and any attachments will

not adversely affect its systems or data. No responsibility is accepted

by The Royal Bank of Scotland plc in this regard and the recipient

should carry out such virus and other checks as it considers

appropriate.

*** WARNING : This message originates from the Internet

***The Royal Bank of Scotland plc, Registered

in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh

EH2 2YB

Authorised and regulated by the Financial Services

Authority.

This e-mail message is confidential and for use by the

addressee only. If the message is received by anyone other than the

addressee, please return the message to the sender by replying to it and

then delete the message from your computer. Internet e-mails are not

necessarily secure. The Royal Bank of Scotland plc does not accept

responsibility for changes made to this message after it was sent. The

Royal Bank of Scotland plc may monitor e-mails for business and

operational purposes. By replying to this message you give your consent to

our monitoring of your email communications with us.

Whilst all

reasonable care has been taken to avoid the transmission of viruses, it is

the responsibility of the recipient to ensure that the onward

transmission, opening or use of this message and any attachments will not

adversely affect its systems or data. No responsibility is accepted by The

Royal Bank of Scotland plc in this regard and the recipient should carry

out such virus and other checks as it considers

appropriate.

*** WARNING : This message originates from the Internet

***The Royal Bank of Scotland plc, Registered in

Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2

2YB

Authorised and regulated by the Financial Services

Authority.

This e-mail message is confidential and for use by the

addressee only. If the message is received by anyone other than the

addressee, please return the message to the sender by replying to it and

then delete the message from your computer. Internet e-mails are not

necessarily secure. The Royal Bank of Scotland plc does not accept

responsibility for changes made to this message after it was sent. The Royal

Bank of Scotland plc may monitor e-mails for business and operational

purposes. By replying to this message you give your consent to our

monitoring of your email communications with us.

Whilst all

reasonable care has been taken to avoid the transmission of viruses, it is

the responsibility of the recipient to ensure that the onward transmission,

opening or use of this message and any attachments will not adversely affect

its systems or data. No responsibility is accepted by The Royal Bank of

Scotland plc in this regard and the recipient should carry out such virus

and other checks as it considers

appropriate.

*** WARNING : This message originates from the Internet

***The Royal Bank of Scotland plc, Registered in

Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2

2YB

Authorised and regulated by the Financial Services

Authority.

This e-mail message is confidential and for use by the

addressee only. If the message is received by anyone other than the addressee,

please return the message to the sender by replying to it and then delete the

message from your computer. Internet e-mails are not necessarily secure. The

Royal Bank of Scotland plc does not accept responsibility for changes made to

this message after it was sent. The Royal Bank of Scotland plc may monitor

e-mails for business and operational purposes. By replying to this message you

give your consent to our monitoring of your email communications with

us.

Whilst all reasonable care has been taken to avoid the transmission

of viruses, it is the responsibility of the recipient to ensure that the

onward transmission, opening or use of this message and any attachments will

not adversely affect its systems or data. No responsibility is accepted by The

Royal Bank of Scotland plc in this regard and the recipient should carry out

such virus and other checks as it considers

appropriate.

*** WARNING : This message originates from the Internet

***The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB

Authorised and regulated by the Financial Services Authority.

This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. The Royal Bank of Scotland plc may monitor e-mails for business and operational purposes. By replying to this message you give your consent to our monitoring of your email communications with us.

Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.

Dear Mr Ribsskog

Thank you for your further email. To confirm, your Debit card CAN be

used at ATM's abroad that display the Visa logo. In the UK your Debit Card can

only be used at RBS group ATM's.

Kind regards

Miss Amy Burgess

Customer Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 30 January 2012 16:01

To: ~ RBS Customer

Relations

Cc: gbrlo

Subject: Re: RBS.co.uk Website:

Complaint

Hi,

I now was at one of your branches in Liverpool.

And I was told that this with that I couldn't use my visa-card in all

cash-machines any longer was just that you messed with my bank-account.

I was offered to get my account switched back again so that I could use it

in other bank's cash-machines.

Why have you lied to me about this?

I don't think it's right that I

should accept being lied to like this.

Erik Ribsskog

On Fri, Oct 21, 2011 at 4:25 PM, ~ RBS Customer Relations

<Customer.Relations@rbs.co.uk>

wrote:

You may use your Visa Debit

Card abroad, wherever a Visa Logo is displayed. Charges apply for using your

debit card abroad.

Thank you

Chloe Bullock

Customer

Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 21 October 2011 15:40

To: ~ RBS Customer Relations
Subject: Re:

RBS.co.uk Website:

Complaint

Ok,

thanks very much!

What if I go abroad, (even if I can't afford it now).

Can I use the RBS-card on cashpoints abroad?

Thank you very much in advance for your reply!

Regards,

Erik Ribsskog

On Fri, Oct 21, 2011 at 3:36 PM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk> wrote:

Dear Mr

Ribsskog

You may use your Visa Debit card for a

point of sale in any retailers shop, which provide the Visa logo as

accepted.

You may also take cash out of any RBS,

NatWest, Ulster Bank cash machines. You may also access cash via a RBS

branch or over the counter at the Post Office.

Regards

Chloe

Bullock

Customer

Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 21 October 2011 15:29

To: ~ RBS Customer Relations

Subject: Re: RBS.co.uk Website:

Complaint

Hi ok,

can I use the RBS-card at Tesco and Aldi etc. now then?

Regards,

Erik Ribsskog

On Fri, Oct 21, 2011 at 3:23 PM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your

e-mail.

The Royal Bank of Scotland have made a decision to simpilfy

their
current accounts. All basic current accounts will shortly be

merged over
to an account called a basic account.

All customers

are being notified, if you require more information please
call our

Customer Services Team on 08457 24 24 24.

All account numbers and

sort codes will stay the same.

Kind Regards

Chloe

Bullock
Case Handler

—–Original Message—–
From: ~

eC&I Web Team
Sent: 21 October 2011 15:04
To: ~ RBS Customer

Relations
Subject: RBS.co.uk Website: Complaint

This email

originates from the rbs.co.uk website. Please reply to this
message

within 2 working days.

RBS.co.uk Website: Complaint

field1 : You are

sending me text-messages that my bank-account will be
changed from a

current account to a basic account.

I have not initiated

this.

What's going on, I was wondering.

Erik

Ribsskog

Type of feedback : complaint

Area feedback relates

to : other

Are you a Royal Bank of Scotland customer? :

true

Sort code : 16-24-06

First Name : Erik

Surname :

Ribsskog

Title : Mr

Email Address : eribsskog@gmail.com

Telephone number

:

Address : Azalea Lodge
1-2 Azalea Terrace

North
Sunderland
SR2 7ES

=======END OF

MESSAGE======

The Royal Bank of Scotland plc, Registered in

Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2

2YB

Authorised and regulated by the Financial Services

Authority.

This e-mail message is confidential and for use by the

addressee only. If the message is received by anyone other than the

addressee, please return the message to the sender by replying to it and

then delete the message from your computer. Internet e-mails are not

necessarily secure. The Royal Bank of Scotland plc does not accept

responsibility for changes made to this message after it was sent. The

Royal Bank of Scotland plc may monitor e-mails for business and

operational purposes. By replying to this message you give your consent to

our monitoring of your email communications with us.

Whilst all

reasonable care has been taken to avoid the transmission of viruses, it is

the responsibility of the recipient to ensure that the onward

transmission, opening or use of this message and any attachments will not

adversely affect its systems or data. No responsibility is accepted by The

Royal Bank of Scotland plc in this regard and the recipient should carry

out such virus and other checks as it considers

appropriate.

*** WARNING : This message originates from the Internet

***The Royal Bank of Scotland plc, Registered in

Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2

2YB

Authorised and regulated by the Financial Services

Authority.

This e-mail message is confidential and for use by the

addressee only. If the message is received by anyone other than the

addressee, please return the message to the sender by replying to it and

then delete the message from your computer. Internet e-mails are not

necessarily secure. The Royal Bank of Scotland plc does not accept

responsibility for changes made to this message after it was sent. The Royal

Bank of Scotland plc may monitor e-mails for business and operational

purposes. By replying to this message you give your consent to our

monitoring of your email communications with us.

Whilst all

reasonable care has been taken to avoid the transmission of viruses, it is

the responsibility of the recipient to ensure that the onward transmission,

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its systems or data. No responsibility is accepted by The Royal Bank of

Scotland plc in this regard and the recipient should carry out such virus

and other checks as it considers

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***

WARNING : This message originates from the Internet ***The Royal Bank of Scotland plc, Registered in Scotland No.

90312. Registered Office: 36 St Andrew Square, Edinburgh EH2

2YB

Authorised and regulated by the Financial Services

Authority.

This e-mail message is confidential and for use by the

addressee only. If the message is received by anyone other than the addressee,

please return the message to the sender by replying to it and then delete the

message from your computer. Internet e-mails are not necessarily secure. The

Royal Bank of Scotland plc does not accept responsibility for changes made to

this message after it was sent. The Royal Bank of Scotland plc may monitor

e-mails for business and operational purposes. By replying to this message you

give your consent to our monitoring of your email communications with

us.

Whilst all reasonable care has been taken to avoid the transmission

of viruses, it is the responsibility of the recipient to ensure that the

onward transmission, opening or use of this message and any attachments will

not adversely affect its systems or data. No responsibility is accepted by The

Royal Bank of Scotland plc in this regard and the recipient should carry out

such virus and other checks as it considers

appropriate.

*** WARNING : This message originates from the Internet

***The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB

Authorised and regulated by the Financial Services Authority.

This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. The Royal Bank of Scotland plc may monitor e-mails for business and operational purposes. By replying to this message you give your consent to our monitoring of your email communications with us.

Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.

You may use your Visa Debit Card abroad, wherever a Visa Logo is

displayed. Charges apply for using your debit card abroad.

Thank you

Chloe

Bullock

Customer

Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 21 October 2011 15:40

To: ~ RBS Customer

Relations
Subject: Re: RBS.co.uk Website:

Complaint

Ok,

thanks very much!

What if I go abroad, (even if I can't afford it now).

Can I use the RBS-card on cashpoints abroad?

Thank you very much in advance for your reply!

Regards,

Erik Ribsskog

On Fri, Oct 21, 2011 at 3:36 PM, ~ RBS Customer Relations

<Customer.Relations@rbs.co.uk>

wrote:

Dear Mr

Ribsskog

You may use your Visa Debit card

for a point of sale in any retailers shop, which provide the Visa logo as

accepted.

You may also take cash out of any

RBS, NatWest, Ulster Bank cash machines. You may also access cash via a RBS

branch or over the counter at the Post Office.

Regards

Chloe

Bullock

Customer

Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 21 October 2011 15:29

To: ~ RBS Customer Relations

Subject:

Re: RBS.co.uk Website:

Complaint

Hi ok,

can I use the RBS-card at Tesco and Aldi etc. now then?

Regards,

Erik Ribsskog

On Fri, Oct 21, 2011 at 3:23 PM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk> wrote:

Dear

Mr Ribsskog

Thank you for your e-mail.

The Royal Bank of

Scotland have made a decision to simpilfy their
current accounts. All

basic current accounts will shortly be merged over
to an account called a

basic account.

All customers are being notified, if you require more

information please
call our Customer Services Team on 08457 24 24

24.

All account numbers and sort codes will stay the

same.

Kind Regards

Chloe Bullock
Case

Handler

—–Original Message—–
From: ~ eC&I Web

Team
Sent: 21 October 2011 15:04
To: ~ RBS Customer

Relations
Subject: RBS.co.uk Website: Complaint

This email originates

from the rbs.co.uk website.

Please reply to this
message within 2 working days.

RBS.co.uk Website:

Complaint

field1 : You are sending me text-messages that my

bank-account will be
changed from a current account to a basic

account.

I have not initiated this.

What's going on, I was

wondering.

Erik Ribsskog

Type of feedback :

complaint

Area feedback relates to : other

Are you a Royal

Bank of Scotland customer? : true

Sort code : 16-24-06

First

Name : Erik

Surname : Ribsskog

Title : Mr

Email Address

: eribsskog@gmail.com

Telephone number

:

Address : Azalea Lodge
1-2 Azalea Terrace

North
Sunderland
SR2 7ES

=======END OF

MESSAGE======

The Royal Bank of Scotland plc, Registered in Scotland

No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2

2YB

Authorised and regulated by the Financial Services

Authority.

This e-mail message is confidential and for use by the

addressee only. If the message is received by anyone other than the

addressee, please return the message to the sender by replying to it and

then delete the message from your computer. Internet e-mails are not

necessarily secure. The Royal Bank of Scotland plc does not accept

responsibility for changes made to this message after it was sent. The Royal

Bank of Scotland plc may monitor e-mails for business and operational

purposes. By replying to this message you give your consent to our

monitoring of your email communications with us.

Whilst all

reasonable care has been taken to avoid the transmission of viruses, it is

the responsibility of the recipient to ensure that the onward transmission,

opening or use of this message and any attachments will not adversely affect

its systems or data. No responsibility is accepted by The Royal Bank of

Scotland plc in this regard and the recipient should carry out such virus

and other checks as it considers

appropriate.

*** WARNING : This message originates from the Internet

***The Royal Bank of Scotland plc, Registered in

Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB

Authorised and regulated by the Financial Services

Authority.

This e-mail message is confidential and for use by the

addressee only. If the message is received by anyone other than the addressee,

please return the message to the sender by replying to it and then delete the

message from your computer. Internet e-mails are not necessarily secure. The

Royal Bank of Scotland plc does not accept responsibility for changes made to

this message after it was sent. The Royal Bank of Scotland plc may monitor

e-mails for business and operational purposes. By replying to this message you

give your consent to our monitoring of your email communications with

us.

Whilst all reasonable care has been taken to avoid the transmission

of viruses, it is the responsibility of the recipient to ensure that the

onward transmission, opening or use of this message and any attachments will

not adversely affect its systems or data. No responsibility is accepted by The

Royal Bank of Scotland plc in this regard and the recipient should carry out

such virus and other checks as it considers

appropriate.

***

WARNING : This message originates from the Internet ***The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB

Authorised and regulated by the Financial Services Authority.

This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. The Royal Bank of Scotland plc may monitor e-mails for business and operational purposes. By replying to this message you give your consent to our monitoring of your email communications with us.

Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.

Dear Mr Ribsskog

Thank you for your e-mail.

At the

outset, I would like to apologise for any inconvenience that this matter may have caused you. Please contact Direct Banking on 08457 242424 with your

account details and the date of the transaction if you require any further

investigation.

Regards

Jane Carter

Customer

Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 12 January 2012 10:13
To:

ceo.customerservice@tesco.co.uk
Cc: ~ RBS Customer

Relations

Subject: Re: Email to Chief Executive's office

ref.11922637

Hi,

thank you for your e-mail.

I think it also would be fine if you investigated what happened.

I understand from working as a Shop Manager that the

bank-card-payment-machine-system isn't unique for Tesco Metro Bridges

Sunderland.

But that this payment-system probably is the same around the

UK, in Tesco, (and probably other shops).

It isn't any fun to suddently stand in the shop, and not being able to

buy food, even if one have money on one's bank-account.

In this incident I had exactly the amount the goods costed.

On my bank-account-balance.

So I think that system could have a bug if one buy goods so that ones

balance is exactly £0.00 after one have paid.

Then I suspect it could be

a bug, on that system.

Eigther that or you have a 'Bin Ladenish gnome' somewhere at Tesco or

RBS who mess with payments.

I also send a copy e-mail to RBS in case they know more about what

could have caused the error.

Thanks again for the help!

Best regards,

Erik Ribsskog

On Thu, Jan 12, 2012 at 10:02 AM, <ceo.customerservice@tesco.co.uk>

wrote:

Dear Mr Ribsskog

Thank you for your

reply. I am grateful to you for providing your new address

details.

Please be assured that I have posted your Moneycard today. It

should arrive within the next few days.

I trust this will resolve the

matter to your satisfaction.

Thank you once more for taking the time

and trouble to write to our Chief Executive's office.

Kind Regards

Ryan Fitzpatrick
Customer

Service Executive

……………… Original Message

………………

To: ceo.customerservice@tesco.co.uk
From: eribsskog@gmail.com

Received: 11/01/2012

Subject: Re: Email to Chief Executive's office

ref.11922637

Hi,

my new address is:

Erik Ribsskog
Azalea

Lodge
1-2 Azalea Terracce North
Sunderland
SR2 7ES

I overheard

I was followed by some 'mafian', in Oslo, in 2003 and 2004, and
moved to

the UK to study at the University of Sunderland, in 2004, but then
I got

problems with the study-loan-bank in Norway, and this lead eventually
to

that I went back to Norway, in 2005, and worked for free

with
lumberjack-work, on some relatives farm, because my uncle have been in

a
motorcycle-accident and can't do much work like that.

When I had

cleaned up most of the farm-forrest-area, then a team showed up,
who try to

murder me, I then ran to the UK again, and ended up in
Liverpool, where the

Police just told me to 'come back if something happes'.

And this was in

2005, and this is really where it is still.

So I don't really know very

much about what's going on, since noone tells
me

anything.

Regards,

Erik Ribsskog

On Tue, Jan 10, 2012

at 9:30 AM, <ceo.customerservice@tesco.co.uk> wrote:

> **
> Dear Mr Ribsskog
>
> Thank you for

your email to our Chief Executive’s office, to which I have
> been asked

to respond.
>
> I was concerned to learn that your card was

initially not accepted at our
> Sunderland Metro store, but you were

subsequently charged. I can appreciate
> how disappointing this must be,

and would like to apologise for any
> inconvenience

caused.
>
> I have discussed the matter with the Store Manager,

who was equally
> concerned to learn of your complaint. He was

regrettably unable to explain
> why this occurred, but has assured me

that he will remain vigilant with
> respect to this, and take corrective

action should it occur again.
>
> In the meantime, I have sent you

a £10 Tesco Moneycard, by way of an
> apology. I trust you will accept

this with my best wishes.
>
> Thank you for taking the time and

trouble to write to our Chief
> Executive’s office.
>
> Kind

Regards
>
>
> Ryan Fitzpatrick
> Customer Service

Executive
>
> [image: Tesco Logo]
>
>

……………… Original Message ………………
>
> To: ceo.customerservice@tesco.co.uk
> From: eribsskog@gmail.com

> Received:

07/01/2012
>
>
> Subject: Problems with RBS-card/Fwd: Email

to Chief Executive's office
> ref.11922637
>
>

Hi,
>
> since August, I've been thrown out, in an unfair

court-case, in Liverpool.
>
> I now live in

Sunderland.
>
> About an hour ago, I was at your Tesco Metro-shop,

in the Bridges shopping
> centre, in Sunderland.
>
> I

shopped for £1.37, (since I also was at Iceland, I have to

admit).
>
> But the machine didn't accept my card.
>
>

When I got home now, I checked my online banking.
>
> And I can

see that my RBS-account have been charged for £1.37.
>
> So I

think your system might have a bug.
>
> Something like

that.
>
> Could you please compensate me for the money I lost and

my time, I was
> wondering.
>
> Thanks in advance for any

help!
>
> Yours sincerely,
>
> Erik

Ribsskog
>
>
> ———- Forwarded message

———-
> From: Erik Ribsskog <eribsskog@gmail.com>
> Date: Mon, Aug 15, 2011 at

4:14 PM
> Subject: Re: Email to Chief Executive's office

ref.11922637
> To: ceo.customerservice@tesco.co.uk
>
>
>

Ok,
>
> then I undestand.
>
> Unfortunately, Liverpool

County Court still drags people to their court,
> even during a riot, I

didn't go, since I haden't prepared for the meeting,
> since I hadn't

gotten a letter regarding a hearing, from them.
>
> So it's

possible I'm not going to be shopping in that shop any longer, if
> I'm

being thrown out.
>
> Thank you very much for informing about

this.
>
> Maybe the shop should have had a poster on it, informing

about this, with
> the 7 PM closing-time, I'm wondering, (since I used

to work as a Shop
> Manager in Norway, I wonder about things like

this).
>
> Thank you very much again for your

reply!
>
> Best regards,
>
> Erik

Ribsskog
>
>
> On Mon, Aug 15, 2011 at 4:06 PM, <ceo.customerservice@tesco.co.uk> wrote:
>
>

> **
> > Dear Mr Ribsskog
> >
> > Thank you for

your email addressed to our Chief Executive's office, to
> > which I

have been asked to respond.
> >
> > I was sorry to learn

that our Liverpool One store was closed before the
> > advertised

time of 10pm on Saturday night. I can appreciate how
> > inconvenient

this must have been, and would like to apologise for any
> >

inconvenience caused.
> >
> > I have discussed this matter

with Andy Deignan, the Store Manager. He was
> > sorry to learn of

your complaint, and asked me to apologise on his
> behalf.
> >

Regrettably, the store closed at 7pm from Tuesday to Saturday due to a
>

> police request. This request came in light of the trouble which

occurred
> in
> > many cities last week.
> >
>

> I apologise for any disappointment caused, but hope you can now
>

appreciate
> > why the store was closed early last week.
>

>
> > Thank you for taking the time to write to our Chief

Executive’s office. I
> > do hope we can continue to look forward to

your valued custom.
> >
> > Kind Regards
>

>
> >
> > Ryan Fitzpatrick
> > Customer Service

Executive
> >
> > [image: Tesco Logo]
> >
>

> ……………… Original Message ………………
> > To:

ceo.customerservice@tesco.co.uk
> > From: eribsskog@gmail.com
> > Received:

13/08/2011
> > Subject: Complaint
> >
> >

Hi,
> >
> > I wanted to complain about your shop, in

Liverpool One, (the Tesco
> > Superstore here).
> >
>

> It says on the door, that it closed on 10 pm., on Saturdays.
>

>
> > Yet today, I was there at 9.37 pm., (it said on my mobile),

and then the
> > hop was closed.
> >
> > (See

attached pictures).
> >
> > I've checked the clock on my

mobile again now, and it show the right
> time.
> >
>

> What's going on, I was wondering, why does your shop close early?
>

>
> > (This was also the case one night earlier this week, I

remember, on
> > Wednesday, I think it was, that this shop closed

early).
> >
> > Hope you can explain this, since I had to

shop in your other shop, at
> > Clayton Sq., where they don't have

that much budget and other stock,
> (since
> > I'm unemployed,

and they were sold out on noodles, etc).
> >
> > Yours

sincerely,
> > Erik Ribsskog
> >
> >

——————————
> > This is a confidential email.

Tesco may monitor and record all emails.
> The
> > views

expressed in this email are those of the sender and not Tesco.
>

>
> > Tesco Stores Limited
> > Company Number:

519500
> > Registered in England
> > Registered Office:

Tesco House, Delamare Road, Cheshunt, Hertfordshire
> EN8
> >

9SL
> > VAT Registration Number: GB 220 4302 31
>

>
>

*** WARNING : This message originates from the Internet

***The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB

Authorised and regulated by the Financial Services Authority.

This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. The Royal Bank of Scotland plc may monitor e-mails for business and operational purposes. By replying to this message you give your consent to our monitoring of your email communications with us.

Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.