johncons

Stikkord: Scottish Power

  • Scottish Power har sendt gjelda mi til et kreditt-firma, enda den gjelden er del av en sak som skal behandles av the Energy Ombudsman. Men men

    img026

    PS.

    Jeg ringte de der nå, og prøvde å forklare at jeg var på et budsjett.

    Men han som svarte ville ikke la meg forklare engang, men bare fulgte et script.

    Så jeg bare la på.

    Det var bare tull.

    Så sånn var det.

    Mvh.

    Erik Ribsskog

    PS 2.

    Jeg sendte en e-post til de:







    Google Mail – Ref: 34355287







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Ref: 34355287




    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, Apr 8, 2010 at 2:27 PM





    To:

    sales@ccsg.uk.com



    Hi,

    I called your contact number right now, 0871 384 1190.
    And the first time I called, the line was broken.
    The second time I called, I asked if I could please explain, that I'm on a budget.

    But your representative, said 'no', and just followed a script, that made no sense, and I had to spell the work 'budget', using the phonetical alphabeth.
    So I was just ridiculed really.

    My offer is that I can pay a token-payment of £5 a month, like the CCCS has advised me to, since I'm on a budget, in co-operation with them, (since I'm unemployed unfortunatly).
    (I send this in an e-mail, since I wasn't let to explain this on the phone).

    Hope this is alright!

    Yours sincerely,
    Erik Ribsskog





  • Jeg sendte en ny klage til the Energy Ombudsman







    Google Mail – Update case 551841







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Update case 551841




    Erik Ribsskog

    <eribsskog@gmail.com>


    Mon, Mar 22, 2010 at 6:57 AM





    To:

    The Ombudsman <enquiries@energy-ombudsman.org.uk>



    Hi,

    I have four complaints with you, against Scottish Power.
    This is a fifth complaint.
    My business with Scottish Power, is supposed to have been frozen, by you at the Energy Ombudsman.

    I received a deal-lock e-mail from you, months ago, regarding my debt to Scottish Power etc.
    Yet, Scottish Power is now sending my debt to two dept-collecting companies, Call Serve and Insight Collections.

    I want to please add this as a fifth complaint, since these companies are annoying, and this debt should have been frozen by Scottish Power while my Energy Ombudsman-case against them, is being dealt with, by you.

    Thank you very much in advance for you help with updating my case against Scottish Power!
    Yours sincerely,
    Erik Ribsskog
    PS.
    I'm attaching the two letters I received on Saturday, from the debt-collecting companies, Call Serce and Insight Collections.





    2 attachments

    img020.jpg
    545K
    img021.jpg
    1463K



    PS.

    Her er vedleggene:

    img020

    img021

  • Jeg fikk et nytt brev fra the Energy Ombudsman, som har krysset min siste e-post til dem, så dette brevet trenger jeg ikke å svare på. Så sånn er det

    img010

  • Det her er noe jeg fikk fra the Energy Ombudsman, i forrige uke

    img002

    img003

    img004

  • Scottish Power sender regning, enda denne gjelden skulle vært fryst, mens det er hos the Energy Ombudsman

    img001

  • Jeg sendte en ny e-post til the Energy Ombudsman







    Google Mail – EnSO complaint – Ref 551841, Ribsskog







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    EnSO complaint – Ref 551841, Ribsskog




    Erik Ribsskog

    <eribsskog@gmail.com>


    Mon, Feb 15, 2010 at 7:00 PM





    To:

    The Ombudsman <enquiries@energy-ombudsman.org.uk>



    Hi,

    I'm sorry that I haven't returned your fom, with the complaint, against Scottish Power.
    But, my complaint is really four complaints.
    And it doesn't really reflect the situation right, when you compose these four complaints into one, because you make Scottish Power look better than they were, since all incidents aren't dated in your complaint.

    So it look's like Scottish Power stopped answering my e-mails after I switched to E-on, on your form.
    Where as, they really stopped answering my e-mails for no reason at all, while I was still their customer.

    So I think I would be better, if you made one form for each of my complaints, from the e-mail I sent you on 21/1. In this e-mail I've indexed my four complaints against Scottish Power. Yet, your form only contain one complaint.

    My suggestion is that we make this into four Scottish Power-complaints, one for each number in my indexed complaint, from 21/1.
    I'll see if I can find that e-mail and include it in this e-mail.

    Hope this is alright!
    Yours sincerely,
    Erik Ribsskog
    PS.
    Here is my complaint, against Scottish Power, from 21/1:

    Erik Ribsskog
    <eribsskog@gmail.com>




    Thu, Jan 21, 2010 at 10:08 PM



    To:
    The Ombudsman <enquiries@energy-ombudsman.org.uk>




    Hi,


    I'm summarising my complaints against Scottish Power here:

    1.

    Scottish Power put a debt-company, (CCSG), on my back, even if I had a payment-plan agreed with them.

    I first noticed this problem: October/November 2009.

    When I complained to Scottish Power: On the phone, to Margareth McWilliams, on 15/12. (I first complained to the Energy Ombudsman, who got Scottish Power to contact me, to exhaust their complaint-procedure).



    What I want Scottish Power to do: To get the debt-company, (CCSG), off my back, and pay compensation to me, since that company is annoying, and calls all the time, and write threatening letters.


    2.

    I thought the meter-reading might have been wrongly registered over the phone, by Scottish Power.

    I first noticed this problem: July 2009, when I got a very high electricity-bill, my monthly payment-plan amount increased to £196, which was much more than I consumed of electricity.


    When I complained to Scottish Power: By e-mail, 25/7/09.

    What I want Scottish Power to do: Investigate if the meter-reading have been wrongly registered by them.


    3.

    Scottish Power stopped answering my e-mails.

    I first noticed this problem: 26/7/09.


    When I complained to Scottish Power: On the phone, to Margareth McWilliams, on 15/12. (I first complained to the Energy Ombudsman, who got Scottish Power to contact me, to exhaust their complaint-procedure).



    What I want Scottish Power to do: To pay compensation to me for this, and to give warnings to their staff, who aren't doing their job.

    4.


    Scottish Power went back on the agreed £5 a month payment-plan, that I set-up, in cooperation with Manish there, who called me, and customer support, who I refered to his call to. And which CCCS had adviced me to set-up, (a token-payment plan, like they call it, since I'm unemployed, and on a budget), after I switched to E-On, since Scottish Power stopped answering my e-mails, (see complaint number 3, in this e-mail), and Margaret McWilliams wanted me to pay a much higher amount a month, than I can afford, since I'm unemployed.



    I first noticed this problem:: 6/1/10.

    When I complained to Scottish Power: 6/1/10, to Margareth McWilliams, who didn't want to let me have the token payment arrangment that was initialy set up between Scottish Power and myself, at the end of last year.



    What I want Scottish Power to do: To let me go back to the token payment-plan, which I initially agreed with them, (after advice by CCCS), or to delete my debt, to compensate, for the trouble and annoyance, that they have put me through, in connection with the four complaints in this e-mail.



    I hope this sounds reasonable, and that I got the complaint right!

    Please just contact me, if there is any information, that I forgot to explain enough about!


    Yours sincerely,



    Erik Ribsskog

    On Mon, Feb 15, 2010 at 2:00 PM, The Ombudsman <enquiries@energy-ombudsman.org.uk> wrote:

    Please find attached a letter from The Energy Ombudsman regarding your complaint.





  • Jeg fikk et ferdig utfylt klageskjema, fra the Energy Ombudsman, i posten i går, som jeg synes så greit ut, så jeg sender det tilbake underskrevet

    img250

    img251

    img252

    PS.

    Altså, når jeg leser det igjen nå, så ser det litt dumt ut.

    For Scottish Power sluttet å svare mine e-poster, først.

    Før de satte debt-collectors på meg.

    Jeg tror jeg får be de dele det opp i fire klager.

    For det her var litt lavmål, synes jeg nå.

    Så sånn er det.

    Vi får se hva som skjer.

    Mvh.

    Erik Ribsskog

  • Jeg sendte en ny e-post til the Energy Ombudsman







    Google Mail – Message from EnSO – Case 540460, Ribsskog







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Message from EnSO – Case 540460, Ribsskog




    Erik Ribsskog

    <eribsskog@gmail.com>


    Mon, Jan 25, 2010 at 6:59 PM





    To:

    enquiries@energy-ombudsman.org.uk



    Hi again,

    btw., I seem to remeber that I have already mentioned what I want scottish power to do, to resolve the complaints.
    Why do you want to know this again?

    Best regards,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Mon, Jan 25, 2010 at 6:52 PM
    Subject: Re: Message from EnSO – Case 540460, Ribsskog
    To: The Ombudsman <enquiries@energy-ombudsman.org.uk>

    Hi,

    My full postage address, is:
    Erik Ribsskog
    Flat 3
    5 Leather Lane
    Liverpool
    L2 2AE
    What I want Scottish Power to do, to resolve the complaint:

    I wan't them to delete the debt, due to the trouble they've caused me, mentioned in the four complaints.
    If the Ombudsman think this is ok.
    If not, then I want them to go back to the payment-plan that was set up, between me and Scottish Power, after I'd been adviced by the CCCS, and that was £5 a month, until I find a job, since I'm unemployed at the moment, unfortunatly.

    Hope this is alright!

    Yours sincerely,
    Erik Ribsskog


    On Mon, Jan 25, 2010 at 11:39 AM, The Ombudsman <enquiries@energy-ombudsman.org.uk> wrote:

    Please find attached a letter from The Energy Ombudsman.





    PS.

    Her er brevet jeg fikk fra the Energy Ombudsman:

    A Dose 677

  • Jeg sendte en formell klage, på Scottish Power, til the Energy Ombudsman







    Google Mail – Message from EnSO – Case 540460, Ribsskog







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Message from EnSO – Case 540460, Ribsskog




    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, Jan 21, 2010 at 10:08 PM





    To:

    The Ombudsman <enquiries@energy-ombudsman.org.uk>



    Hi,

    I'm summarising my complaints against Scottish Power here:
    1.
    Scottish Power put a debt-company, (CCSG), on my back, even if I had a payment-plan agreed with them.

    I first noticed this problem: October/November 2009.
    When I complained to Scottish Power: On the phone, to Margareth McWilliams, on 15/12. (I first complained to the Energy Ombudsman, who got Scottish Power to contact me, to exhaust their complaint-procedure).

    What I want Scottish Power to do: To get the debt-company, (CCSG), off my back, and pay compensation to me, since that company is annoying, and calls all the time, and write threatening letters.
    2.
    I thought the meter-reading might have been wrongly registered over the phone, by Scottish Power.
    I first noticed this problem: July 2009, when I got a very high electricity-bill, my monthly payment-plan amount increased to £196, which was much more than I consumed of electricity.

    When I complained to Scottish Power: By e-mail, 25/7/09.
    What I want Scottish Power to do: Investigate if the meter-reading have been wrongly registered by them.
    3.
    Scottish Power stopped answering my e-mails.
    I first noticed this problem: 26/7/09.
    When I complained to Scottish Power: On the phone, to Margareth McWilliams, on 15/12. (I first complained to the Energy Ombudsman, who got Scottish Power to contact me, to exhaust their complaint-procedure).

    What I want Scottish Power to do: To pay compensation to me for this, and to give warnings to their staff, who aren't doing their job.
    4.

    Scottish Power went back on the agreed £5 a month payment-plan, that I set-up, in cooperation with Manish there, who called me, and customer support, who I refered to his call to. And which CCCS had adviced me to set-up, (a token-payment plan, like they call it, since I'm unemployed, and on a budget), after I switched to E-On, since Scottish Power stopped answering my e-mails, (see complaint number 3, in this e-mail), and Margaret McWilliams wanted me to pay a much higher amount a month, than I can afford, since I'm unemployed.

    I first noticed this problem:: 6/1/10.
    When I complained to Scottish Power: 6/1/10, to Margareth McWilliams, who didn't want to let me have the token payment arrangment that was initialy set up between Scottish Power and myself, at the end of last year.

    What I want Scottish Power to do: To let me go back to the token payment-plan, which I initially agreed with them, (after advice by CCCS), or to delete my debt, to compensate, for the trouble and annoyance, that they have put me through, in connection with the four complaints in this e-mail.

    I hope this sounds reasonable, and that I got the complaint right!
    Please just contact me, if there is any information, that I forgot to explain enough about!
    Yours sincerely,

    Erik Ribsskog

    On Mon, Jan 11, 2010 at 9:24 AM, The Ombudsman <enquiries@energy-ombudsman.org.uk> wrote:

    Please find attached a letter from The Energy Ombudsman.





  • Jeg fikk en ny e-post og et e-brev, fra the Energy Ombudsman







    Google Mail – Message from EnSO – Case 540460, Ribsskog







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Message from EnSO – Case 540460, Ribsskog




    The Ombudsman

    <enquiries@energy-ombudsman.org.uk>


    Mon, Jan 11, 2010 at 9:24 AM





    To:

    "eribsskog@gmail.com" <eribsskog@gmail.com>



    Please find attached a letter from The Energy Ombudsman.



    2 attachments

    ADOS7df1.pdf
    174K
    An Independent View.pdf
    439K



    PS.

    Her er e-brevet som var vedlagt e-posten:

    ADOS7df1