Stikkord: ‘Standard Business Hours’

Dear Mr

Ribsskog

Thank you

for your e-mail

That's no problem, however I should point out that we

are not a government department, we are a independent complaints

body.

I will be in touch with your again in the next few

days

Kind

Regards

Rose

Cox

team manager

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From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009 08:02

To: Cox,

Rosemary
Subject: Re: Complaint against RBS/Fwd: Earlier

e-mail

Hi,

ok that's very fine, I'm just home from town you see.

I thought it was a bit strange, since noone in Government in Norway,

work on Sundays.

Sorry about this, I forget sometimes that I'm not in Norway any

longer.

Sorry about this!

Yours sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr

Ribsskog

Thank you

for your e-mail

I can assure you this is not a joke, I am currently in

the office working today.

I presume that you would like us to deal with

your complaint, so am responding to your e-mails

today

Kind

Regards

Rose

Cox

team

manager

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009 07:36
To: Cox,

Rosemary
Subject: Re: Complaint against RBS/Fwd: Earlier

e-mail

Hi,

why do send the e-mails early on a Sunday morning, by the way.

Is this some kind of joke?

Sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr

Ribsskog

Thank

you for your e-mails

I will contact you again once I have

considered the information.

Kind

Regards

Rose

Cox

team

manager

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 27 June 2009

14:59
To: Cox, Rosemary
Subject: Complaint against

RBS/Fwd: Earlier e-mail

Hi,

thank you for you e-mail, that I recieved today.

I'll contact your collegue back, regarding the

Barclays-complaint.

I sent the complaint on RBS Dale St., to Yvonne Williams at RBS, but

she

also harassed me, like this, she writes 'Dear Ms Ribsskog', even if my

name

is Erik, and in Britain, you have a movie called 'Erik the Viking', and

Eric is

also a quite usual name, in English-speaking countries.

So I think Yvonne Williams, the complaint-investigator, also

bullied me.

I think this must have been a deliberate mistake.

This ended with the complaint being partly resolved, in the way that

RBS,

gave me the bonus of £100, for moving my account to them, from

Barclays,

(who I also had problems with, that I'll exlain about to your collegue,

like I

mentioned earlier).

I'll also find the actual complaint against RBS Dale St. now, and

forward it

to you.

What I meant with the complaint-form, was that it didn't look

anything at all

like the ones you've sent me now.

Maybe the complaint-form I was sent, was to do with other financial

institutions,

than banks?

Like share-fonds etc?

Have you also got other complaint-forms, other than to banks, perhaps

someone

sent me the wrong form intentionally?

Just a thought I had.

But anyway, thank you very much for your e-mail, and I'll also find

the actual

RBS Dale St. complaint, and e-mail it to you now.

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Williams, Yvonne (CRU) <Yvonne.Williams@rbs.co.uk>

Date: Tue, Jun 26,

2007 at 4:30 PM
Subject: RE: Earlier e-mail
To: Erik Ribsskog <eribsskog@gmail.com>

Dear Ms

Ribsskog

Could

you please arrange another copy of your email to be sent to me for my

investigation

Regards

Yvonne

Williams

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 19 June 2007 14:04
To: Williams, Yvonne

(CRU)
Subject: Earlier e-mail

*** WARNING : This message originates from the

Internet ***

Hi,

I'm refering to the e-mail I sent you on 5/6.

I was just wondering if you have recieved this e-mail, because I

cant see

that I have recieved any answer to it yet.

Please just contact me if you want me to send you the e-mail

again.

Yours sincerely,

Erik Ribsskog

The Royal Bank of

Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St

Andrew Square, Edinburgh EH2 2YB

Authorised and regulated by the

Financial Services Authority.

This e-mail message is confidential and

for use by the addressee only. If the message is received by anyone other

than the addressee, please return the message to the sender by replying to

it and then delete the message from your computer. Internet e-mails are not

necessarily secure. The Royal Bank of Scotland plc does not accept

responsibility for changes made to this message after it was

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Whilst all reasonable care has been taken to avoid the

transmission of viruses, it is the responsibility of the recipient to ensure

that the onward transmission, opening or use of this message and any

attachments will not adversely affect its systems or data. No responsibility

is accepted by The Royal Bank of Scotland plc in this regard and the

recipient should carry out such virus and other checks as it considers

appropriate.


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United Kingdom. Registered as a limited company in England and Wales No.

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please notify the sender immediately and delete this e-mail and any attachment

from your system. If you are not the intended recipient you must not copy,

disclose or take any action in reliance to it.

This e-mail and any attachments have been checked by

virus detection software before transmission. You should carry out your own

virus checks on the contents of this communication. We accept no liability for

any loss or damage which may be caused by software viruses or by interception or

interruption of this mail.

Unless otherwise indicated, this e-mail has no

contractual effect and may only be used for the purpose(s) indicated in it. The

statements and opinions expressed in this e-mail are those of the author and do

not necessarily reflect those of the Financial Ombudsman Service Ltd.

This email has originated from the Financial

Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United

Kingdom. Registered as a limited company in England and Wales No. 3725015.

Registered office as above.

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