Stikkord: The Energy Ombudsman

Jeg sendte en ny klage til the Energy Ombudsman

Gmail – Complaint about E-on/Fwd: To Mr. Paul Fairclouch, Customer Service

Erik Ribsskog

<eribsskog@gmail.com>

Complaint about E-on/Fwd: To Mr. Paul Fairclouch, Customer Service

Erik Ribsskog

<eribsskog@gmail.com>

Sat, May 15, 2010 at 1:34 AM

To:

The Ombudsman <enquiries@energy-ombudsman.org.uk>

Hi,

I think you should have a look at this again.

(Case 575571).

Since E-on are just messing me around, I think.

Thank you very much in advance for your help!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Sat, May 15, 2010 at 1:23 AM
Subject: To Mr. Paul Fairclouch, Customer Service
To: DirectorofCustomerService@eonenergy.com

Hi,

I'm refering to your letter from 12/5, which I reiceived yesterday.

You write that you are going to look into my complaint.

But what were your earlier e-mails about then?

(I sent you a letter on 19/4.

And then I got a phone-call from you on 28/4.

I got an e-mail from you on 28/4.

And on 29/4 and 30/4.

Where in your complaints-procedure where these phone-calls and e-mails?).

Which of my complaints is it that you are gong to deal with, is it my latest e-mail, from 30/4 or is it eg. the letter from 19/4?

Where is this in your complaint-procedure now, would you say?

Thank you very much in advance for you update!

Best regards,

Erik Ribsskog

15. mai 2010

Jeg hadde visst fått to e-poster fra the Energy Ombudsman

Google Mail – Message from Ombudsman Services – Case 575571, Ribsskog

Erik Ribsskog

<eribsskog@gmail.com>

Message from Ombudsman Services – Case 575571, Ribsskog

The Ombudsman

<enquiries@energy-ombudsman.org.uk>

Mon, Apr 19, 2010 at 3:01 PM

To:

"eribsskog@gmail.com" <eribsskog@gmail.com>

Please find attached a letter from The Energy Ombudsman.

2 attachments

ADOS8c1e.pdf
183K

An Independent View.pdf
439K

PS.

Her er e-brevet, (om min klage til de på E-on):

ADOS8c1e

19. april 2010

Jeg sendte en ny klage til the Energy Ombudsman

Google Mail – To the Superior of Complaints Manager Karen Swindells

Erik Ribsskog

<eribsskog@gmail.com>

To the Superior of Complaints Manager Karen Swindells

Erik Ribsskog

<eribsskog@gmail.com>

Mon, Apr 19, 2010 at 5:03 PM

To:

enquiries@energy-ombudsman.org.uk

Hi,

I wanted to please complain about your Complaint Manager.

I have a _case_ against Scottish Power, which I think consists of five _complaints_.

But your organisation says it is a _case_, that consists of one _complaint_ that consists of many _elements_.

I have studied Object Orientation as part of an IT-degree at University-level in Norway, and I think this doesn't add up.

It should be one case, that consists of five complaints.

You just jam all the complaints together, so that one lose the overview.

I wanted to please complain about this.

(Also, Swindell, (or 'svindel'), means fraud in Norwegian.

Just to joke a bit).

But I think this should be one case that consists of five complaints, I think it's irrelevant if all of them were triggered by an occourence or not, since I think that means you think it's ok for a company to treat people bad, if they pay the bill to late, (or something like this).

I don't think you or a company have the right to judge me, so I can't agree with this, I think it should be five complaints.

I'm looking forward to receiving your updated case, consisting of five complaints, (and 'elements' jamed together).

Yours sincerely,

Erik Ribsskog

19. april 2010

Jeg fikk en ny e-post fra the Energy Ombudsman

Google Mail – Message from Ombudsman Services – Case 551841, Ribsskog

Erik Ribsskog

<eribsskog@gmail.com>

Message from Ombudsman Services – Case 551841, Ribsskog

The Ombudsman

<enquiries@energy-ombudsman.org.uk>

Mon, Apr 19, 2010 at 11:41 AM

To:

"eribsskog@gmail.com" <eribsskog@gmail.com>

Please find attached a letter from The Energy Ombudsman.

ADOS8b35.pdf
176K

PS.

Her er e-brevet:

ADOS8b35

19. april 2010

Scottish Power har sendt gjelda mi til et kreditt-firma, enda den gjelden er del av en sak som skal behandles av the Energy Ombudsman. Men men

PS.

Jeg ringte de der nå, og prøvde å forklare at jeg var på et budsjett.

Men han som svarte ville ikke la meg forklare engang, men bare fulgte et script.

Så jeg bare la på.

Det var bare tull.

Så sånn var det.

Mvh.

Erik Ribsskog

PS 2.

Jeg sendte en e-post til de:

Google Mail – Ref: 34355287

Erik Ribsskog

<eribsskog@gmail.com>

Ref: 34355287

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Apr 8, 2010 at 2:27 PM

To:

sales@ccsg.uk.com

Hi,

I called your contact number right now, 0871 384 1190.

And the first time I called, the line was broken.

The second time I called, I asked if I could please explain, that I'm on a budget.

But your representative, said 'no', and just followed a script, that made no sense, and I had to spell the work 'budget', using the phonetical alphabeth.

So I was just ridiculed really.

My offer is that I can pay a token-payment of £5 a month, like the CCCS has advised me to, since I'm on a budget, in co-operation with them, (since I'm unemployed unfortunatly).

(I send this in an e-mail, since I wasn't let to explain this on the phone).

Hope this is alright!

Yours sincerely,

Erik Ribsskog

8. april 2010

Jeg sendte en ny klage til the Energy Ombudsman

Google Mail – Case against E-on/Fwd: Your Query with E.ON

Erik Ribsskog

<eribsskog@gmail.com>

Case against E-on/Fwd: Your Query with E.ON

Erik Ribsskog

<eribsskog@gmail.com>

Tue, Apr 6, 2010 at 3:12 PM

To:

enquiries@energy-ombudsman.org.uk

Hi,

on 29/3, I received a letter from e-on, telling me that my monthly payments, were going to increase, from £53 to £120.

I sent them a web-mail, from their website, offering to pay £70, since my high usage is due to that it's been a cold winter.

And I'm also unemployed, and on a budget, so I can't afford to pay as much as £120 a month.

Andrea from E-on, called me last week, and there were also some problems with my direct debits, since Red Castle, withdraw a direct debit on the 28th., instead of on the 30th, which was the date I had agreed with them.

So my bank-account got overdrawn, and RBS bounced the E-on direct debit.

So I asked Andrea to call back on Friday, last week, at 2 pm.

To see if I would get a bank-charge.

I had to switch to British Gas, since E-on/Andrea, didn't want to accept my compromise, of £70 a week.

So I told Andrea from E-on, that I'd switced to British Gas, when she called on Friday.

We agreed that she would call me back on Tuesday next week, because that day I have set aside, to budget-work.

But she called me today, more than one week early.

So I think this was harassment.

So I wanted to complain about E-on.

1. They didn't want to compromise, on the payment-plan, so that I could afford it on my budget.

2. They, (Andrea), called me back today, to discuss the payment-plan, even if we agreed on Friday last week, (2/4. I don't know why they call on a holiday, Good Friday), with Andrea from E-on, that she was going to call me back on Tuesday next week, 13/4, when I have set aside a day for budget-work, in my schedule, from before, and I was going to call CCCS, in the mean-time.

Even so, Andrea from E-on, called me today, and wanted to know when I was going to pay.

So I think I was harassed here, since she didn't pay any respect to the agreement we made, on Friday, that she was going to call back on 13/4.

So I wanted to please complain to you at the Energy Ombudsman about this.

Thank you in advance for your help!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Mar 30, 2010 at 7:05 AM

Subject: Re: Your Query with E.ON
To: "Domestic Internet Team (Retail)" <HomeQueries@eonenergy.com>

Hi,

thank you very much for your e-mail.

What happened today, was that Red Castle, their direct debit, was withdrawn on the 29th, instead of the 30th.

So my bank-account got overdrawn, and RBS bounced your direct debit.

Now I have to pay a charge, to RBS, so I canceled your direct debit.

I suggest, for me to get the overview on my bank-account, that we just start with direct debits again at 30th of next month.

With £60 to £70, which is all I can afford really, since I'm unemployed and on a budget.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

On Mon, Mar 29, 2010 at 5:16 PM, Domestic Internet Team (Retail) <HomeQueries@eonenergy.com> wrote:

Dear customer

Thanks for your email. We'll answer your query within five working days*.

Do you manage your account online?

If not, you're missing out on being able to:

– access your account securely

– view your bills online, no more paper bills

– provide your own meter readings

– set up your Direct Debit**

– change your personal details

– if you're in the process of transferring your energy supply to us,

check the progress of your transfer anytime, and provide your

opening meter readings just by logging in.

To register to manage your account online, click https://www.eonenergy.com/Register

There's no need to reply to this email.

Kind regards

Scott Walker

Customer Service

* More information about what we do if a customer is not satisfied with any part of our service can be found at http://www.eonenergy.com/eoncopcomplaints

** Direct Debit is not available to customers with prepayment meters.

___________________________ Disclaimer Notice ______________________

This message and any attachments are confidential and should only be read by

those to whom they are addressed. If you are not the intended recipient, please

contact us, delete the message from your computer and destroy any copies. Any

distribution or copying without our prior permission is prohibited.

Internet communications are not always secure and therefore E.ON

does not accept legal responsibility for this message. The recipient is

responsible for verifying its authenticity before acting on the contents. Any

views or opinions presented are solely those of the author and do not

necessarily represent those of E.ON.

Registered addresses:

E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG.

Registered in England and Wales No. 2366970

E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG.

Registered in England and Wales No. 3407430

Telephone +44 (0) 2476 192000

Fax +44 (0) 2476 42 5432

6. april 2010

Jeg sendte en ny e-post til the Energy Ombudsman

Google Mail – To the superior of Senior Enquiry Officer Kevin Gleave/Fwd: Message from EnSO – Case 551841, Ribsskog

Erik Ribsskog

<eribsskog@gmail.com>

To the superior of Senior Enquiry Officer Kevin Gleave/Fwd: Message from EnSO – Case 551841, Ribsskog

Erik Ribsskog

<eribsskog@gmail.com>

Sat, Apr 3, 2010 at 5:54 PM

To:

enquiries@energy-ombudsman.org.uk

Hi,

I can't see that I've recieved an answer to this e-mail, so I'm sending you a reminder about this.

I recieved a letter from you, dated 25. March 2010, with the case reference 551841, from Lesley Morrison, Enquiry Officer.

But I can't see that the e-mail I'm forwarding now, has been dealt with by you, in the your letter from 25. March.

So that's why I'm sending this e-mail, I'm trying to escalate this to the superior of Senior Enquiry Officer Kevin Gleave.

Thank you very much in advance for helping me with this!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Mar 18, 2010 at 3:14 PM
Subject: Re: Message from EnSO – Case 551841, Ribsskog

To: The Ombudsman <enquiries@energy-ombudsman.org.uk>

Hi,

I'm refering to your letter that was with the e-mail I'm replying to.

I think it sounds strange that you jam all the complaints into one.

Are you sure that this is right?

Could you please send this to your superior so that I can get a second opinion?

Yours sincerely,

Erik Ribsskog

On Thu, Mar 18, 2010 at 2:43 PM, The Ombudsman <enquiries@energy-ombudsman.org.uk> wrote:

Please find attached a letter from The Energy Ombudsman.

3. april 2010

Jeg fikk et nytt brev fra the Energy Ombudsman, tidligere denne uka

3. april 2010

Jeg sendte en ny klage til the Energy Ombudsman

Google Mail – Update case 551841

Erik Ribsskog

<eribsskog@gmail.com>

Update case 551841

Erik Ribsskog

<eribsskog@gmail.com>

Mon, Mar 22, 2010 at 6:57 AM

To:

The Ombudsman <enquiries@energy-ombudsman.org.uk>

Hi,

I have four complaints with you, against Scottish Power.

This is a fifth complaint.

My business with Scottish Power, is supposed to have been frozen, by you at the Energy Ombudsman.

I received a deal-lock e-mail from you, months ago, regarding my debt to Scottish Power etc.

Yet, Scottish Power is now sending my debt to two dept-collecting companies, Call Serve and Insight Collections.

I want to please add this as a fifth complaint, since these companies are annoying, and this debt should have been frozen by Scottish Power while my Energy Ombudsman-case against them, is being dealt with, by you.

Thank you very much in advance for you help with updating my case against Scottish Power!

Yours sincerely,

Erik Ribsskog

PS.

I'm attaching the two letters I received on Saturday, from the debt-collecting companies, Call Serce and Insight Collections.

2 attachments