johncons

Stikkord: The Financial Ombudsman Service

  • Jeg gir meg ikke når det gjelder den her Finansielle ombudsmannen jeg, det er bare noe tull og tøys. (In Norwegian)







    Google Mail – Complaint against RBS/Fwd: Earlier e-mail







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint against RBS/Fwd: Earlier e-mail




    Erik Ribsskog

    <eribsskog@gmail.com>


    Sun, Jun 28, 2009 at 10:43 AM





    To:

    "Cox, Rosemary" <Rosemary.Cox@financial-ombudsman.org.uk>



    Hi,

    of course you can work on Sundays if you want.
    But business e-mails should just be sent within the business-hours.
    Or else, what's going to happen, is obvious.

    Someone are going to come drunk home from town, and answer the business-e-mails when they are drunk, which is what has happened today, with our correspondence.

    If this is something, you didn't know from before, then I think this Financial Ombudsman-stuff is just a load of crap really.

    Try to use the head that God gave you when you were born!
    Sincerely,
    Erik Ribsskog

    On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk> wrote:

    Dear Mr

    Ribsskog

    Thank you

    for your e-mail

    I

    must admit to being surprised and confused with the content of the

    e-mail    .

    We are an

    extremely busy department and we often work at the weekends, this is obviously

    of help to consumers as we are able to deal with their complaints in a

    more timely manner. I would suggest that

    It is entirely up

    to each individual business to determine which hours their staff will work and I

    do not intend debating this with you.

    By working this

    weekend I have been able to deal with your complaint, which as you can

    appreciate is of a benefit to you.

    Perhaps you can

    clarify the spelling mistakes you are referring

    to?

    Kind

    Regards

    Rose

    Cox

    team manager

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 10:20

    Subject: Re: Complaint against

    RBS/Fwd: Earlier e-mail

    Hi again,

    don't you think it's strange for an institutions like yours to send e-mails

    on Sunday mornings then?

    Shouldn't e-mails be sent within normal business hours then you

    think?

    This is what it says on Wikipedia:

    In the United

    States     and United Kingdom, the hours

    between 9 am and 5 pm are typically

    considered to be standard business hours



    I think this is rather

    akward, as I also think your spelling-mistakes are.


    Sincerely,


    Erik

    Ribsskog

    On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr

    Ribsskog

    Thank you

    for your e-mail

    That's no problem, however I should point out that we are

    not a government department, we are a independent complaints

    body.

    I

    will be in touch with your again in the next few

    days

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 08:02

    To: Cox, Rosemary
    Subject: Re: Complaint

    against RBS/Fwd: Earlier e-mail

    Hi,

    ok that's very fine, I'm just home from town you see.

    I thought it was a bit strange, since noone in Government in Norway,

    work on Sundays.

    Sorry about this, I forget sometimes that I'm not in Norway any

    longer.

    Sorry about this!

    Yours sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr

    Ribsskog

    Thank

    you for your e-mail

    I can assure you this is not a joke, I am currently

    in the office working today.

    I presume that you would like us to deal

    with your complaint, so am responding to your e-mails

    today

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009

    07:36
    To: Cox, Rosemary
    Subject: Re: Complaint against

    RBS/Fwd: Earlier e-mail

    Hi,

    why do send the e-mails early on a Sunday morning, by the way.

    Is this some kind of joke?

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear

    Mr Ribsskog

    Thank

    you for your e-mails

    I will contact you again once I have

    considered the information.

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 27 June 2009 14:59
    To: Cox,

    Rosemary
    Subject: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi,

    thank you for you e-mail, that I recieved today.

    I'll contact your collegue back, regarding the

    Barclays-complaint.

    I sent the complaint on RBS Dale St., to Yvonne Williams at RBS, but

    she

    also harassed me, like this, she writes 'Dear Ms Ribsskog', even if

    my name

    is Erik, and in Britain, you have a movie called 'Erik the Viking',

    and Eric is

    also a quite usual name, in English-speaking countries.

    So I think Yvonne Williams, the complaint-investigator, also

    bullied me.

    I think this must have been a deliberate mistake.

    This ended with the complaint being partly resolved, in the way that

    RBS,

    gave me the bonus of £100, for moving my account to them, from

    Barclays,

    (who I also had problems with, that I'll exlain about to your

    collegue, like I

    mentioned earlier).

    I'll also find the actual complaint against RBS Dale St. now, and

    forward it

    to you.

    What I meant with the complaint-form, was that it didn't look

    anything at all

    like the ones you've sent me now.

    Maybe the complaint-form I was sent, was to do with other

    financial institutions,

    than banks?

    Like share-fonds etc?

    Have you also got other complaint-forms, other than to banks, perhaps

    someone

    sent me the wrong form intentionally?

    Just a thought I had.

    But anyway, thank you very much for your e-mail, and I'll also

    find the actual

    RBS Dale St. complaint, and e-mail it to you now.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Williams, Yvonne (CRU) <Yvonne.Williams@rbs.co.uk>

    Date: Tue, Jun

    26, 2007 at 4:30 PM
    Subject: RE: Earlier e-mail
    To: Erik Ribsskog

    <eribsskog@gmail.com>

    Dear

    Ms Ribsskog

    Could

    you please arrange another copy of your email to be sent to me for my

    investigation

    Regards

    Yvonne

    Williams

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 19 June 2007 14:04
    To: Williams, Yvonne

    (CRU)
    Subject: Earlier e-mail

    *** WARNING : This message originates from

    the Internet ***


    Hi,

    I'm refering to the e-mail I sent you on 5/6.

    I was just wondering if you have recieved this e-mail, because I

    cant see

    that I have recieved any answer to it yet.

    Please just contact me if you want me to send you the e-mail

    again.

    Yours sincerely,

    Erik Ribsskog

    The Royal Bank of

    Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St

    Andrew Square, Edinburgh EH2 2YB

    Authorised and regulated by the

    Financial Services Authority.

    This e-mail message is confidential

    and for use by the addressee only. If the message is received by anyone

    other than the addressee, please return the message to the sender by

    replying to it and then delete the message from your computer. Internet

    e-mails are not necessarily secure. The Royal Bank of Scotland plc does

    not accept responsibility for changes made to this message after it was

    sent.

    Whilst all reasonable care has been taken to avoid the

    transmission of viruses, it is the responsibility of the recipient to

    ensure that the onward transmission, opening or use of this message and

    any attachments will not adversely affect its systems or data. No

    responsibility is accepted by The Royal Bank of Scotland plc in this

    regard and the recipient should carry out such virus and other checks as

    it considers

    appropriate.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been

    checked by virus detection software before transmission. You should carry

    out your own virus checks on the contents of this communication. We accept

    no liability for any loss or damage which may be caused by software

    viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in

    it. The statements and opinions expressed in this e-mail are those of the

    author and do not necessarily reflect those of the Financial Ombudsman

    Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been checked

    by virus detection software before transmission. You should carry out your

    own virus checks on the contents of this communication. We accept no

    liability for any loss or damage which may be caused by software viruses or

    by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it.

    The statements and opinions expressed in this e-mail are those of the author

    and do not necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been checked

    by virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception

    or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it.

    The statements and opinions expressed in this e-mail are those of the author

    and do not necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.



    This e-mail and any attachments are confidential

    and may be subject to legal privilege. If you are not the intended recipient,

    please notify the sender immediately and delete this e-mail and any attachment

    from your system. If you are not the intended recipient you must not copy,

    disclose or take any action in reliance to it.

    This e-mail and any attachments have been checked by

    virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception or

    interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it. The

    statements and opinions expressed in this e-mail are those of the author and do

    not necessarily reflect those of the Financial Ombudsman Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United

    Kingdom. Registered as a limited company in England and Wales No. 3725015.

    Registered office as above.





  • Jeg gir meg ikke på det punktet der. Jeg synes det er rart at the Financial Ombudsman sender e-poster tidlig på søndagsmorgenene. (In Norwegian)







    Google Mail – Complaint against RBS/Fwd: Earlier e-mail







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint against RBS/Fwd: Earlier e-mail




    Erik Ribsskog

    <eribsskog@gmail.com>


    Sun, Jun 28, 2009 at 10:19 AM





    To:

    "Cox, Rosemary" <Rosemary.Cox@financial-ombudsman.org.uk>



    Hi again,

    don't you think it's strange for an institutions like yours to send e-mails on Sunday mornings then?
    Shouldn't e-mails be sent within normal business hours then you think?

    This is what it says on Wikipedia:
    In the United States and United Kingdom, the hours between 9 am and 5 pm are typically considered to be standard business hours



    I think this is rather akward, as I also think your spelling-mistakes are.


    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk> wrote:

    Dear Mr

    Ribsskog

    Thank you

    for your e-mail

    That's no problem, however I should point out that we

    are not a government department, we are a independent complaints

    body.

    I will be in touch with your again in the next few

    days

    Kind

    Regards

    Rose

    Cox

    team manager

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 08:02

    To: Cox,

    Rosemary
    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi,

    ok that's very fine, I'm just home from town you see.

    I thought it was a bit strange, since noone in Government in Norway,

    work on Sundays.

    Sorry about this, I forget sometimes that I'm not in Norway any

    longer.

    Sorry about this!

    Yours sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr

    Ribsskog

    Thank you

    for your e-mail

    I can assure you this is not a joke, I am currently in

    the office working today.

    I presume that you would like us to deal with

    your complaint, so am responding to your e-mails

    today

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 07:36
    To: Cox,

    Rosemary
    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi,

    why do send the e-mails early on a Sunday morning, by the way.

    Is this some kind of joke?

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr

    Ribsskog

    Thank

    you for your e-mails

    I will contact you again once I have

    considered the information.

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 27 June 2009

    14:59
    To: Cox, Rosemary
    Subject: Complaint against

    RBS/Fwd: Earlier e-mail

    Hi,

    thank you for you e-mail, that I recieved today.

    I'll contact your collegue back, regarding the

    Barclays-complaint.

    I sent the complaint on RBS Dale St., to Yvonne Williams at RBS, but

    she

    also harassed me, like this, she writes 'Dear Ms Ribsskog', even if my

    name

    is Erik, and in Britain, you have a movie called 'Erik the Viking', and

    Eric is

    also a quite usual name, in English-speaking countries.

    So I think Yvonne Williams, the complaint-investigator, also

    bullied me.

    I think this must have been a deliberate mistake.

    This ended with the complaint being partly resolved, in the way that

    RBS,

    gave me the bonus of £100, for moving my account to them, from

    Barclays,

    (who I also had problems with, that I'll exlain about to your collegue,

    like I

    mentioned earlier).

    I'll also find the actual complaint against RBS Dale St. now, and

    forward it

    to you.

    What I meant with the complaint-form, was that it didn't look

    anything at all

    like the ones you've sent me now.

    Maybe the complaint-form I was sent, was to do with other financial

    institutions,

    than banks?

    Like share-fonds etc?

    Have you also got other complaint-forms, other than to banks, perhaps

    someone

    sent me the wrong form intentionally?

    Just a thought I had.

    But anyway, thank you very much for your e-mail, and I'll also find

    the actual

    RBS Dale St. complaint, and e-mail it to you now.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Williams, Yvonne (CRU) <Yvonne.Williams@rbs.co.uk>

    Date: Tue, Jun 26,

    2007 at 4:30 PM
    Subject: RE: Earlier e-mail
    To: Erik Ribsskog <eribsskog@gmail.com>

    Dear Ms

    Ribsskog

    Could

    you please arrange another copy of your email to be sent to me for my

    investigation

    Regards

    Yvonne

    Williams

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 19 June 2007 14:04
    To: Williams, Yvonne

    (CRU)
    Subject: Earlier e-mail

    *** WARNING : This message originates from the

    Internet ***


    Hi,

    I'm refering to the e-mail I sent you on 5/6.

    I was just wondering if you have recieved this e-mail, because I

    cant see

    that I have recieved any answer to it yet.

    Please just contact me if you want me to send you the e-mail

    again.

    Yours sincerely,

    Erik Ribsskog

    The Royal Bank of

    Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St

    Andrew Square, Edinburgh EH2 2YB

    Authorised and regulated by the

    Financial Services Authority.

    This e-mail message is confidential and

    for use by the addressee only. If the message is received by anyone other

    than the addressee, please return the message to the sender by replying to

    it and then delete the message from your computer. Internet e-mails are not

    necessarily secure. The Royal Bank of Scotland plc does not accept

    responsibility for changes made to this message after it was

    sent.

    Whilst all reasonable care has been taken to avoid the

    transmission of viruses, it is the responsibility of the recipient to ensure

    that the onward transmission, opening or use of this message and any

    attachments will not adversely affect its systems or data. No responsibility

    is accepted by The Royal Bank of Scotland plc in this regard and the

    recipient should carry out such virus and other checks as it considers

    appropriate.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been checked

    by virus detection software before transmission. You should carry out your

    own virus checks on the contents of this communication. We accept no

    liability for any loss or damage which may be caused by software viruses or

    by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it.

    The statements and opinions expressed in this e-mail are those of the author

    and do not necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been checked

    by virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception

    or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it.

    The statements and opinions expressed in this e-mail are those of the author

    and do not necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.



    This e-mail and any attachments are confidential

    and may be subject to legal privilege. If you are not the intended recipient,

    please notify the sender immediately and delete this e-mail and any attachment

    from your system. If you are not the intended recipient you must not copy,

    disclose or take any action in reliance to it.

    This e-mail and any attachments have been checked by

    virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception or

    interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it. The

    statements and opinions expressed in this e-mail are those of the author and do

    not necessarily reflect those of the Financial Ombudsman Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United

    Kingdom. Registered as a limited company in England and Wales No. 3725015.

    Registered office as above.





  • The Financial Ombudsman, sier at de ikke er i myndighetene. Men jeg synes det er rart at de sender e-poster på søndagsmorgenene uansett jeg da. Hm.







    Google Mail – Complaint against RBS/Fwd: Earlier e-mail







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint against RBS/Fwd: Earlier e-mail




    Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>


    Sun, Jun 28, 2009 at 8:06 AM





    To:

    Erik Ribsskog <eribsskog@gmail.com>





    Dear Mr

    Ribsskog

    Thank you

    for your e-mail

    That's no problem, however I should point out that we

    are not a government department, we are a independent complaints

    body.

    I will be in touch with your again in the next few

    days


    Kind

    Regards

    Rose

    Cox

    team manager

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 08:02
    To: Cox,

    Rosemary
    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail


    Hi,

    ok that's very fine, I'm just home from town you see.

    I thought it was a bit strange, since noone in Government in Norway,

    work on Sundays.

    Sorry about this, I forget sometimes that I'm not in Norway any

    longer.

    Sorry about this!

    Yours sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr

    Ribsskog

    Thank you

    for your e-mail

    I can assure you this is not a joke, I am currently in

    the office working today.

    I presume that you would like us to deal with

    your complaint, so am responding to your e-mails

    today

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 07:36
    To: Cox,

    Rosemary
    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi,

    why do send the e-mails early on a Sunday morning, by the way.

    Is this some kind of joke?

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr

    Ribsskog

    Thank

    you for your e-mails

    I will contact you again once I have

    considered the information.

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 27 June 2009

    14:59
    To: Cox, Rosemary
    Subject: Complaint against

    RBS/Fwd: Earlier e-mail

    Hi,

    thank you for you e-mail, that I recieved today.

    I'll contact your collegue back, regarding the

    Barclays-complaint.

    I sent the complaint on RBS Dale St., to Yvonne Williams at RBS, but

    she

    also harassed me, like this, she writes 'Dear Ms Ribsskog', even if my

    name

    is Erik, and in Britain, you have a movie called 'Erik the Viking', and

    Eric is

    also a quite usual name, in English-speaking countries.

    So I think Yvonne Williams, the complaint-investigator, also

    bullied me.

    I think this must have been a deliberate mistake.

    This ended with the complaint being partly resolved, in the way that

    RBS,

    gave me the bonus of £100, for moving my account to them, from

    Barclays,

    (who I also had problems with, that I'll exlain about to your collegue,

    like I

    mentioned earlier).

    I'll also find the actual complaint against RBS Dale St. now, and

    forward it

    to you.

    What I meant with the complaint-form, was that it didn't look

    anything at all

    like the ones you've sent me now.

    Maybe the complaint-form I was sent, was to do with other financial

    institutions,

    than banks?

    Like share-fonds etc?

    Have you also got other complaint-forms, other than to banks, perhaps

    someone

    sent me the wrong form intentionally?

    Just a thought I had.

    But anyway, thank you very much for your e-mail, and I'll also find

    the actual

    RBS Dale St. complaint, and e-mail it to you now.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Williams, Yvonne (CRU) <Yvonne.Williams@rbs.co.uk>
    Date: Tue, Jun 26,

    2007 at 4:30 PM
    Subject: RE: Earlier e-mail
    To: Erik Ribsskog <eribsskog@gmail.com>

    Dear Ms

    Ribsskog

    Could

    you please arrange another copy of your email to be sent to me for my

    investigation

    Regards

    Yvonne

    Williams

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 19 June 2007 14:04
    To: Williams, Yvonne

    (CRU)
    Subject: Earlier e-mail

    *** WARNING : This message originates from the

    Internet ***


    Hi,

    I'm refering to the e-mail I sent you on 5/6.

    I was just wondering if you have recieved this e-mail, because I

    cant see

    that I have recieved any answer to it yet.

    Please just contact me if you want me to send you the e-mail

    again.

    Yours sincerely,

    Erik Ribsskog

    The Royal Bank of

    Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St

    Andrew Square, Edinburgh EH2 2YB

    Authorised and regulated by the

    Financial Services Authority.

    This e-mail message is confidential and

    for use by the addressee only. If the message is received by anyone other

    than the addressee, please return the message to the sender by replying to

    it and then delete the message from your computer. Internet e-mails are not

    necessarily secure. The Royal Bank of Scotland plc does not accept

    responsibility for changes made to this message after it was

    sent.

    Whilst all reasonable care has been taken to avoid the

    transmission of viruses, it is the responsibility of the recipient to ensure

    that the onward transmission, opening or use of this message and any

    attachments will not adversely affect its systems or data. No responsibility

    is accepted by The Royal Bank of Scotland plc in this regard and the

    recipient should carry out such virus and other checks as it considers

    appropriate.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been checked

    by virus detection software before transmission. You should carry out your

    own virus checks on the contents of this communication. We accept no

    liability for any loss or damage which may be caused by software viruses or

    by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it.

    The statements and opinions expressed in this e-mail are those of the author

    and do not necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been checked

    by virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception

    or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it.

    The statements and opinions expressed in this e-mail are those of the author

    and do not necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.


    This e-mail and any attachments are confidential

    and may be subject to legal privilege. If you are not the intended recipient,

    please notify the sender immediately and delete this e-mail and any attachment

    from your system. If you are not the intended recipient you must not copy,

    disclose or take any action in reliance to it.

    This e-mail and any attachments have been checked by

    virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception or

    interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it. The

    statements and opinions expressed in this e-mail are those of the author and do

    not necessarily reflect those of the Financial Ombudsman Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United

    Kingdom. Registered as a limited company in England and Wales No. 3725015.

    Registered office as above.





  • Det var visst jeg som var rar, når det gjaldt the Financial Ombudsman. (In Norwegian)







    Google Mail – Complaint against RBS/Fwd: Earlier e-mail







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint against RBS/Fwd: Earlier e-mail




    Erik Ribsskog

    <eribsskog@gmail.com>


    Sun, Jun 28, 2009 at 8:01 AM





    To:

    "Cox, Rosemary" <Rosemary.Cox@financial-ombudsman.org.uk>



    Hi,

    ok that's very fine, I'm just home from town you see.
    I thought it was a bit strange, since noone in Government in Norway, work on Sundays.
    Sorry about this, I forget sometimes that I'm not in Norway any longer.

    Sorry about this!
    Yours sincerely,
    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your e-mail

    I can assure you

    this is not a joke, I am currently in the office working

    today.

    I

    presume that you would like us to deal with your complaint, so am responding to

    your e-mails today

    Kind Regards

    Rose Cox

    team manager

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 June 2009 07:36
    To: Cox,

    Rosemary
    Subject: Re: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi,

    why do send the e-mails early on a Sunday morning, by the way.

    Is this some kind of joke?

    Sincerely,

    Erik Ribsskog

    On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr

    Ribsskog

    Thank you

    for your e-mails

    I will contact you again once I have

    considered the information.

    Kind

    Regards

    Rose

    Cox

    team

    manager


    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 27 June 2009 14:59
    To: Cox,

    Rosemary
    Subject: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi,

    thank you for you e-mail, that I recieved today.

    I'll contact your collegue back, regarding the

    Barclays-complaint.

    I sent the complaint on RBS Dale St., to Yvonne Williams at RBS, but

    she

    also harassed me, like this, she writes 'Dear Ms Ribsskog', even if my

    name

    is Erik, and in Britain, you have a movie called 'Erik the Viking', and

    Eric is

    also a quite usual name, in English-speaking countries.

    So I think Yvonne Williams, the complaint-investigator, also bullied

    me.

    I think this must have been a deliberate mistake.

    This ended with the complaint being partly resolved, in the way that

    RBS,

    gave me the bonus of £100, for moving my account to them, from

    Barclays,

    (who I also had problems with, that I'll exlain about to your collegue,

    like I

    mentioned earlier).

    I'll also find the actual complaint against RBS Dale St. now, and

    forward it

    to you.

    What I meant with the complaint-form, was that it didn't look

    anything at all

    like the ones you've sent me now.

    Maybe the complaint-form I was sent, was to do with other financial

    institutions,

    than banks?

    Like share-fonds etc?

    Have you also got other complaint-forms, other than to banks, perhaps

    someone

    sent me the wrong form intentionally?

    Just a thought I had.

    But anyway, thank you very much for your e-mail, and I'll also find

    the actual

    RBS Dale St. complaint, and e-mail it to you now.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Williams, Yvonne (CRU) <Yvonne.Williams@rbs.co.uk>

    Date: Tue, Jun 26,

    2007 at 4:30 PM
    Subject: RE: Earlier e-mail
    To: Erik Ribsskog <eribsskog@gmail.com>

    Dear Ms

    Ribsskog

    Could you

    please arrange another copy of your email to be sent to me for my

    investigation

    Regards

    Yvonne

    Williams

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 19 June 2007 14:04
    To: Williams, Yvonne

    (CRU)
    Subject: Earlier e-mail

    *** WARNING : This message originates from the

    Internet ***


    Hi,

    I'm refering to the e-mail I sent you on 5/6.

    I was just wondering if you have recieved this e-mail, because I

    cant see

    that I have recieved any answer to it yet.

    Please just contact me if you want me to send you the e-mail again.

    Yours sincerely,

    Erik Ribsskog

    The Royal Bank of Scotland

    plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square,

    Edinburgh EH2 2YB

    Authorised and regulated by the Financial Services

    Authority.

    This e-mail message is confidential and for use by the

    addressee only. If the message is received by anyone other than the addressee,

    please return the message to the sender by replying to it and then delete the

    message from your computer. Internet e-mails are not necessarily secure. The

    Royal Bank of Scotland plc does not accept responsibility for changes made to

    this message after it was sent.

    Whilst all reasonable care has been

    taken to avoid the transmission of viruses, it is the responsibility of the

    recipient to ensure that the onward transmission, opening or use of this

    message and any attachments will not adversely affect its systems or data. No

    responsibility is accepted by The Royal Bank of Scotland plc in this regard

    and the recipient should carry out such virus and other checks as it considers

    appropriate.


    This e-mail and any attachments are

    confidential and may be subject to legal privilege. If you are not the

    intended recipient, please notify the sender immediately and delete this

    e-mail and any attachment from your system. If you are not the intended

    recipient you must not copy, disclose or take any action in reliance to

    it.

    This e-mail and any attachments have been checked

    by virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception

    or interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it.

    The statements and opinions expressed in this e-mail are those of the author

    and do not necessarily reflect those of the Financial Ombudsman Service

    Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

    United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as above.



    This e-mail and any attachments are confidential

    and may be subject to legal privilege. If you are not the intended recipient,

    please notify the sender immediately and delete this e-mail and any attachment

    from your system. If you are not the intended recipient you must not copy,

    disclose or take any action in reliance to it.

    This e-mail and any attachments have been checked by

    virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception or

    interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it. The

    statements and opinions expressed in this e-mail are those of the author and do

    not necessarily reflect those of the Financial Ombudsman Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United

    Kingdom. Registered as a limited company in England and Wales No. 3725015.

    Registered office as above.





  • Hvorfor sender the Financial Ombudsman e-poster tidlig på en søndag morgen da? Er det jeg som er rar, eller er det de som er rare? (In Norwegian)







    Google Mail – Complaint against RBS/Fwd: Earlier e-mail







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint against RBS/Fwd: Earlier e-mail




    Erik Ribsskog

    <eribsskog@gmail.com>


    Sun, Jun 28, 2009 at 7:36 AM





    To:

    "Cox, Rosemary" <Rosemary.Cox@financial-ombudsman.org.uk>



    Hi,

    why do send the e-mails early on a Sunday morning, by the way.
    Is this some kind of joke?
    Sincerely,
    Erik Ribsskog


    On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your e-mails

    I will contact you again once I have

    considered the information.

    Kind Regards

    Rose Cox

    team manager

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 27 June 2009 14:59
    To: Cox,

    Rosemary
    Subject: Complaint against RBS/Fwd: Earlier

    e-mail

    Hi,

    thank you for you e-mail, that I recieved today.

    I'll contact your collegue back, regarding the

    Barclays-complaint.

    I sent the complaint on RBS Dale St., to Yvonne Williams at RBS, but

    she

    also harassed me, like this, she writes 'Dear Ms Ribsskog', even if my

    name

    is Erik, and in Britain, you have a movie called 'Erik the Viking', and

    Eric is

    also a quite usual name, in English-speaking countries.

    So I think Yvonne Williams, the complaint-investigator, also bullied

    me.

    I think this must have been a deliberate mistake.

    This ended with the complaint being partly resolved, in the way that

    RBS,

    gave me the bonus of £100, for moving my account to them, from

    Barclays,

    (who I also had problems with, that I'll exlain about to your collegue,

    like I

    mentioned earlier).

    I'll also find the actual complaint against RBS Dale St. now, and

    forward it

    to you.

    What I meant with the complaint-form, was that it didn't look anything

    at all

    like the ones you've sent me now.

    Maybe the complaint-form I was sent, was to do with other financial

    institutions,

    than banks?

    Like share-fonds etc?

    Have you also got other complaint-forms, other than to banks, perhaps

    someone

    sent me the wrong form intentionally?

    Just a thought I had.

    But anyway, thank you very much for your e-mail, and I'll also find the

    actual

    RBS Dale St. complaint, and e-mail it to you now.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Williams, Yvonne (CRU) <Yvonne.Williams@rbs.co.uk>

    Date:

    Tue, Jun 26, 2007 at 4:30 PM
    Subject: RE: Earlier e-mail
    To: Erik Ribsskog

    <eribsskog@gmail.com>

    Dear Ms

    Ribsskog

    Could you

    please arrange another copy of your email to be sent to me for my

    investigation

    Regards

    Yvonne

    Williams

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 19 June 2007 14:04
    To: Williams, Yvonne

    (CRU)
    Subject: Earlier e-mail

    *** WARNING : This message originates from the

    Internet ***


    Hi,

    I'm refering to the e-mail I sent you on 5/6.

    I was just wondering if you have recieved this e-mail, because I cant

    see

    that I have recieved any answer to it yet.

    Please just contact me if you want me to send you the e-mail again.

    Yours sincerely,

    Erik Ribsskog

    The Royal Bank of Scotland

    plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square,

    Edinburgh EH2 2YB

    Authorised and regulated by the Financial Services

    Authority.

    This e-mail message is confidential and for use by the

    addressee only. If the message is received by anyone other than the addressee,

    please return the message to the sender by replying to it and then delete the

    message from your computer. Internet e-mails are not necessarily secure. The

    Royal Bank of Scotland plc does not accept responsibility for changes made to

    this message after it was sent.

    Whilst all reasonable care has been taken

    to avoid the transmission of viruses, it is the responsibility of the recipient

    to ensure that the onward transmission, opening or use of this message and any

    attachments will not adversely affect its systems or data. No responsibility is

    accepted by The Royal Bank of Scotland plc in this regard and the recipient

    should carry out such virus and other checks as it considers

    appropriate.



    This e-mail and any attachments are confidential

    and may be subject to legal privilege. If you are not the intended recipient,

    please notify the sender immediately and delete this e-mail and any attachment

    from your system. If you are not the intended recipient you must not copy,

    disclose or take any action in reliance to it.

    This e-mail and any attachments have been checked by

    virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception or

    interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it. The

    statements and opinions expressed in this e-mail are those of the author and do

    not necessarily reflect those of the Financial Ombudsman Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United

    Kingdom. Registered as a limited company in England and Wales No. 3725015.

    Registered office as above.





  • Her er to e-poster jeg sendte som svar, til the Financial Ombudsman, angående RBS-klagen, fra 2007. (In Norwegian)







    Google Mail – Complaint against RBS/Fwd: Earlier e-mail







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint against RBS/Fwd: Earlier e-mail




    Erik Ribsskog

    <eribsskog@gmail.com>


    Sat, Jun 27, 2009 at 2:58 PM





    To:

    "Cox, Rosemary" <Rosemary.Cox@financial-ombudsman.org.uk>



    Hi,

    thank you for you e-mail, that I recieved today.
    I'll contact your collegue back, regarding the Barclays-complaint.
    I sent the complaint on RBS Dale St., to Yvonne Williams at RBS, but she

    also harassed me, like this, she writes 'Dear Ms Ribsskog', even if my name
    is Erik, and in Britain, you have a movie called 'Erik the Viking', and Eric is
    also a quite usual name, in English-speaking countries.

    So I think Yvonne Williams, the complaint-investigator, also bullied me.
    I think this must have been a deliberate mistake.
    This ended with the complaint being partly resolved, in the way that RBS,

    gave me the bonus of £100, for moving my account to them, from Barclays,
    (who I also had problems with, that I'll exlain about to your collegue, like I
    mentioned earlier).
    I'll also find the actual complaint against RBS Dale St. now, and forward it

    to you.
    What I meant with the complaint-form, was that it didn't look anything at all
    like the ones you've sent me now.
    Maybe the complaint-form I was sent, was to do with other financial institutions,

    than banks?
    Like share-fonds etc?
    Have you also got other complaint-forms, other than to banks, perhaps someone
    sent me the wrong form intentionally?

    Just a thought I had.
    But anyway, thank you very much for your e-mail, and I'll also find the actual
    RBS Dale St. complaint, and e-mail it to you now.
    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Williams, Yvonne (CRU) <Yvonne.Williams@rbs.co.uk>

    Date: Tue, Jun 26, 2007 at 4:30 PM
    Subject: RE: Earlier e-mail
    To: Erik Ribsskog <eribsskog@gmail.com>

    Dear Ms Ribsskog

    Could you please arrange another copy of your email to be

    sent to me for my investigation

    Regards

    Yvonne Williams

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 19 June 2007 14:04
    To: Williams, Yvonne

    (CRU)
    Subject: Earlier e-mail

    *** WARNING : This message originates from the

    Internet ***


    Hi,

    I'm refering to the e-mail I sent you on 5/6.

    I was just wondering if you have recieved this e-mail, because I cant

    see

    that I have recieved any answer to it yet.

    Please just contact me if you want me to send you the e-mail again.

    Yours sincerely,

    Erik Ribsskog

    The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB

    Authorised and regulated by the Financial Services Authority.

    This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent.

    Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.












    Google Mail – RBS-complaint/Fwd:







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    RBS-complaint/Fwd:




    Erik Ribsskog

    <eribsskog@gmail.com>


    Sat, Jun 27, 2009 at 3:03 PM





    To:

    "Cox, Rosemary" <Rosemary.Cox@financial-ombudsman.org.uk>



    Hi,

    here's the RBS-complaint that I mentioned I would send in the e-mail I sent just now.
    Yours sincerely,
    Erik Ribsskog
    ———- Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Tue, Jul 3, 2007 at 12:53 AM
    Subject: Re:
    To: "Williams, Yvonne (CRU)" <Yvonne.Williams@rbs.co.uk>

    Hi,

    I'm refering to your e-mail, and to the phone-call last week, where we agreed that I would

    send you an e-mail about the problems I had mentioned in my initial e-mail.

    I started writing down the dates for the phone-calls etc, after my first calls to the bank

    remained unreturned.

    So I'll try to explain about this chronologicaly:

    First I saw your ad on the internet where it said that if one switched to RBS, one would

    get a £100 switch-bonus.

    I had been thinking about changing bank earlier, and since RBS is just around the block

    from where I live, I thought it might be a good idea to switch.

    So I went to the bank, and got an apointment for a meeting with Michelle Rigby on 19/3.

    19/3:

    On the meeting Rigby said that I would recieve a card and some documents about the

    new account in the mail in a few days.

    28/3:

    Then more than a week went by, and I didn't recieve anything from the bank, so on

    28/3, I called the bank, and they said that Rigby would call me back, but she didnt.

    3/4:

    Then I went to the bank and contacted the reception. They told me that there was

    something wrong with my details, and that they needed to see more utility-bills.

    (Even if I had brought quite a few utility-bills with me to the meeting on 19/3).

    Since I live not far from there, I just went home and found, I think it was my council-

    tax bill or water-bill.

    Then I was told that Rigby would call me back on 4/4, but she didnt call.

    4/4:

    I called the bank again, they said Rigby would call me back.

    I asked if I had got an account-number there for the new account yet, but

    they said that I hadnt got an account-numer there yet.

    12/4:

    I went to the bank in Dale St.

    I spoke with the blond girl with the long hair in the reception. (Just to describe better who

    it is, it's the one that usually has got big dark circles under her eyes).

    The girl said that the account was off to be opened early next week.

    But I didnt hear anything from the bank this time eighter.

    19/4:

    I went to the bank again, and this time I spoke with the other blond girl in the reception. The one

    that has a bit shorter hair. (But she has her hair plain, straight down, and dont 'arrange' it, like

    the other blond girl does).

    I explained to her that I was there a month earlier about the account, but that I hadnt heard anything.

    She said that she would go and ask the Manager about this.

    When she came back from speaking with the Manager, she said that I would be called from the

    bank about this the same day (19/4) or the next day (20/4).

    20/4:

    But noone called from the bank.

    So at closing-time on 20/4, I went to the bank again, and spoke with the girl with the longer blond hair,

    (The one with the rings under the eyes, and who I think usually sits in the place in the reception thats to

    the right for the customer, the place closest to Dale St.).

    The girl told me that the papers where at the service-center.

    The bank was closing, I wanted to complain about that noone had called me from the bank on 19/4, or 20/4,

    like the blond girl with the short/plain hair had said that the Manager said on 19/4.

    But the bank was closing, so I agreed with the person in the reception, that I would go back to the bank again

    on 23/4, and ask to speak with the Manager.

    23/4:

    I didnt get to speak with the Manager, but I got to speak with a representative called Hayley.

    She set me up for a new meeting with Michelle Rigby the next day.

    24/4:

    In the meeting Rigby told me that the application had been lost by another department, so we had to

    make a new application.

    I had to go home and fetch the bank-statement from the old bank, and the utility-bills again, since they

    were needed again for the new application.

    I explained to Rigby that I was also looking for a loan, since I quite recently had been unemployed, and

    har arrears on my rent and on a couple of other bills.

    Rigby said that we could have a meeting where I would get a quote for a loan, after I had recieved the

    letter from the bank about the new account.

    I explained to Rigby that I had agreed with the girl in the reception on 19/4, that I would complain to the

    Manager, regarding that the bank didn't call me on 18/4 or 19/4, like the blond girl/woman in the reception

    with the plain/short hair, had said that the Manager had said (on 18/4) that the bank would do.

    I also said to Rigby that the bank (meaning her), had been supposed to call me several times, but didnt.

    I asked Rigby if it would be possible to send an e-mail to the branch-manager about these things (that

    the bank didnt call on 18/4 and 19/4, and (Rigby) on the times before).

    But Rigby said that it wasnt possible for me to send an email about this to the Manager. (She only said

    'no', when I asked if it was possible, but she didnt explain why it wasnt possible).

    She looked a bit upset when I asked about sending an e-mail to the Manager, so I didnt ask more about this.

    She did say (earlier in the meeting), that she had contacted the customer-care department about this, and that

    they would call me regarding the complaint one of the next days.

    25/4:

    On 25/4 I recieved a call from the customer-care department.

    I was at the gym while they called me, so I asked them if it would be possible for them to call me

    back later, when I was at home, and when I had the notes that I'm writing from now available.

    But the customer-care department didn't call me back.

    –

    Sometime between 25/4 and 11/5, I was at the bank again, and spoke with the blond girl with

    the plain/short hair.

    I told her that the customer-care department was supposed to call me, but didnt.

    She said that she had logged this as a complaint, and that they would call me from the customer-

    care department the next day.

    I also went there to set up a new meeting regarding the quote for the loan, that Rigby had said

    that I would get after I had got the letter from the bank about the new account.

    11/5:

    In the meeting about the loan, Rigby said that I couldnt get a loan, since I was self-employed,

    and only had copies of e-mails to document about my work.

    I asked her about the £100 switch-bonus, if I still would get the switch-bonus, even if my new

    account only was a cashcard (key-card) account.

    Rigby could confirm this. That it was absolutly certain that I would recieve the £100 switch-

    bonus, as soon as the three direct-debits were set up on my account, even if the account

    was just a 'cashcard'-type of account, and not a current-account.

    I thought I'd ask this to be sure, since I thought I had read something about this in the rules

    for the switch-bonus on the RBS-site.

    So thats why I asked Rigby if she was absolutly certain about this, since I didn't remember

    exactly what the rules said.

    (I tryed to check the RBS website when I got home, to see what the rules said, but I didnt

    manage to find the rules on the RBS website then, I think it must have been due to the

    switch-bonus campaign-periode being finished.)

    In the previous meeting (on 24/4), Rigby told me that I would get a quote for a loan as soon

    as I had recieved a letter from the bank confirming that the account had been opened.

    I had planned to expain in the meeting with Rigby on 11/5, about the problem with the that

    the customer-care department hadnt called me like they said they would do.

    I really had a quite high expectations about getting a loan to cover the arrears, since Rigby

    had said in the meeting 24/4 that I would be given a quote for a loan.

    So the fact that I didnt get a quote for a loan, made me a bit disapointed, and made me

    think about the £100 bonus.

    And after I had asked about that, it seemed on Rigby that she wanted to end the meeting,

    so I was a bit embarresed, and I didn't get to ask about why the customer-care department

    hadnt called.

    But, as a precaution, I made sure to write down what Rigby had said about the £100 bonus

    on a note, as soon as I got home.

    I sent you an e-mail (from your website) about the problems (about the customer-care

    department not calling etc.) some weeks before 21/5, but I didnt recieve answer to this

    e-mail.

    21/5:

    On the 21/5, I was in your branch in Dale St. again, to deposit a cheque for £20, that I had

    recieved as a refund from Scottish Power.

    This was at around closing-time.

    So the blond girl with the long arranged hair and the circles under her eyes, had to lock me

    out of the bank by the staff-enterance.

    I tryed to be nice and say that I was sorry about being late etc.

    Then the girl started saying that I should get out of the house earlier.

    I work as self-employed from home, so if there is much to do, then I quite often dont go out

    of the house until the companies in Scandinavia (which I call to do research for my work), have

    closed.

    So I remember that I thought that the girl in the bank was a bit out of line starting comenting on

    when I went out of the house.

    I was only trying to be nice, I said sorry and tryed to tell a joke etc. (That I always use the

    staff-door etc).

    So I didnt think there was any need for her to be unpolite.

    So thats why I decided to write a new e-mail from the RBS website when I got home from

    depositing the cheque.

    23/5:

    On the 23/5, I called the Dale St. branch, enquiering about the £100 switch bonus.

    I had set up three direct-debits on my account, and I had an arrear at the gym, which I

    had promised the gym that I would pay when I recieved the bonus.

    I didnt catch the name of the representative I was speaking to. He knew who Rigby

    was, and by the tone he used (a bit agressive, like he was the one in charge, and

    if I remember right, I think the call was transfered to him after I had spoken with

    someone else, asking if I could speak with Rigby), and since he sounded like he

    was maybe 30 or 40 years old, due to this, I assumed that he was one of the

    managers.

    (It says on my notes that the call was aournd 4.30 pm, I wrote down the time since I

    didnt catch the name).

    The representative said that I would recieve a letter about a week after 4/6 (when the

    last of the three direct-debits was sheduled to be paid).

    In the letter, it would be explained when I would recieve the £100.

    (I seem to remember that he said that he thought it would take about one or two weeks

    from when I recieved the letter, until I would recieve the £100).

    8/6:

    In the beginning of June, there was a processing-error made by the gym (which is run

    by Liverpool City Council).

    Ive spoken with the RBS customer-care department (Jamie), and he said that it was

    a duplicate payment/processing error from the gym.

    He said that the gym only had one mandate, and that they therefore only could charge

    one payment a month.

    I had also spoken with Lorna at the same department about this earlier.

    Because when I tryed to withdraw some cash from my accout on 4/6, then it should

    have been about £20 there.

    But the cash-machine said that my account was overdrawn, so I called the RBS

    customer support line, and spoke with Matt. He said that he thought I should have

    gotten a refund on the £38 overdrawn charge from RBS, since he thought that the

    two Liverpool City Council charges looked so similar on the system, that he thought a

    member of the RBS staff should have picked it up.

    I later spoke with Lorna from the RBS customer support department about this, but she

    said that the gym/Liverpool council had to pay, because it was their fault, and the bank

    was unable to refund the charge.

    I tryed to call Lorna (on 0845 300 4416) and get some more details about how I should

    explain to the council about what had happened, and Lorna was supposed to call me

    back on 7/6 I can see from my notes, but my notes also says that she didnt call.

    Thats why I called back and spoke with Jamie on 8/6.

    15/6:

    I hadnt recieved a letter about the £100 bonus which I was told on the phone by

    the representative from the Dale St. branch on 23/5, that I would recieve about

    a week after 4/6.

    The Dale St. branch gave me the number to the RBS account-team.

    The account-team gave me the number to the £100-team.

    Then I got told that the account-type I had (key-account), wasnt eligable

    for the £100 bonus.

    The bonus was only for current-accounts.

    I told the person from the £100-team that I had got it confirmed from the Dale

    St. branch on two occations that I would still recieve the bonus even if my

    account only was a cashcard (key-card) account-type.

    The representative from the £100-team, agreed with me that the Dale St. branch

    was obligated by what its representatives had told me, and he adviced me to

    call back to the Dale St. branch.

    This was Friday afternoon, so I said I'd call them back on Monday.

    He said that it was possible to also call the bank on Saturday.

    I said that I would call the bank eighter on Saturday or Monday.

    18/6:

    I called the bank on Monday again, and spoke with Paul from the customer-

    services department.

    I explained him about the situation, and he said that the bank would call

    me back about this.

    But noone called.

    25/6:

    I called the Dale St. branch again, reminding them that they were supposed to call me,

    and the representative said that they would call me back about this the next day.

    I asked what I should do if they didnt call, and we agreed that I would call back on

    Wednesday if noone called me on Tuesday.

    26/6:

    I recieved this e-mail from you:

    'from "Williams, Yvonne (CRU)" <Yvonne.Williams@rbs.co.uk> hide details Jun 26 (7 days ago)
    to Erik Ribsskog <

    eribsskog@gmail.com    >
    date Jun 26, 2007 4:30 PM
    subject RE: Earlier e-mail
    mailed-by rbs.co.uk

    Dear Ms Ribsskog

    Could you please arrange another copy of your email to be sent to me for my investigation

    Regards

    Yvonne Williams'

    I'll forward you back that e-mail, since I dont think it should say 'Ms' as a title for me,

    since Im not a woman, and Im also not sure if it should say 'Regards' or 'Yours

    sincerely', when its a business e-mail.

    27/6:

    Noone called me on Tuesday, so I called back on 27/6 and spoke with Michael.

    He said that Michelle Rigby would call me back before the end of buisness the

    same day.

    But she didnt.

    27/6:

    On 27/6, I also called the RBS customer-support line (on 0845 724 2424).

    This was due to that the gym I go to suddently closed for six weeks due to refurbisment

    on 25/6.

    I thought six weeks was a bit long for me to not work out, so I decided to switch to another

    gym in the City center.

    So I didnt think I should pay the monthly direct debits to the gym, when they suddently

    close for six weeks without giving their customers any information about this.

    So thats why I after I'd switched to the other gym, called RBS, to cancel the gym/Liverpool

    city council direct-debit from my account.

    I spoke with Greg, who could inform me that there still was two direct-debits registered on

    my account from Liverpool City Council.

    Both direct-debits had the same reference-number (LIFE 800 1561), Greg told me.

    I asked him if he was absolutly sure, due to all the phone-calls I had been taking about

    this in the beginning of the month.

    I thought it was strange that there still should be a problem with two direct-debits from the

    gym being registered on my account.

    Due to the gym only having one mandate, due to me speaking with both Matt, Lorna

    and Jamie from RBS about this, and I had also been speaking to council about this,

    trying to get them to refund the charge.

    So I think it was very strange that there still should be two direct-debits from the gym

    on my account. Really, when the gym was closed for refurbishment there shouldnt

    really have been any direct-debit there at all.

    Anyway, I canceled both the direct-debits, and Greg adviced me to call another phone-

    number, he reckoned they maybe give me an overdraft on the account (since I was having

    problems with the direct-debits due to the charges from the duplicate payments/processing

    errors), but they didnt, since it wasnt a current account that I had.

    28/6:

    I first called the branch a couple of times around 3 pm., but noone answered on 0151

    236 6790.

    I called back at around 3.30, and spoke with a guy which I didnt catch the name of.

    I asked him if he was the same representative that I had spoken with the day before

    (Michael), but he didnt answer.

    He said that Michell Rigby would call me back later the same day, but she didnt.

    29/6:

    I called the bank again at around 2pm, and spoke with Lisa.

    I asked to speak with Rigby, but Lisa said that Rigby had the day off.

    I asked Lisa if she could check my contact-information, and have a look

    and see if the telephone-numbers that was registered on my contact-

    information was correct, since noone ever seemed to call me back from

    the bank.

    Lisa said that 'it was not possible for them to see the phone-numbers

    on the system', I see from my notes.

    She said that Rigby would call me back on Monday.

    2/7:

    Rigby didnt call again, so I called the branch at around 3.20 pm and got

    transfered to Nicky.

    I asked her first if she could have a look at the phone-numbers that were

    registered on my contact-information, to see if there was some problem

    with the phone-numbers.

    Nicky said that my landline-number (0151.236.3298), was correctly registered,

    and had been registered on my contact-information-file on 8/6.

    She said that my mobile-number (0775.834.9954), first had been registered

    correct.

    But she said that my mobile-number had been changed on my file, to

    0775.834.9554, on 27/4.

    I asked her what one had to do to change the mobile-number back, and

    she said one had to write a signature on a form.

    I asked her if she thought it would be possible to ask Rigby to call me

    back on my landline-number, and she said she thought it would be.

    I asked her if was at 4.45 pm that the bank closed, and she said it was.

    So we agreed that I would stay home until after 4.45 pm (it was only

    about 1.5 hours), and then she would ask Rigby to call me on my

    landline.

    I explained to Nicky that I had been having problems with Rigby

    being supposed to call me back, without calling, several times last week,

    thats why I mentioned that I'd stay close to the landline-phone until

    the bank closed, so that there wouldnt be any chance of the call

    being missed.

    But Rigby didnt call, and I made sure to stay within hearing distance of

    the phone, and I also made sure not to use the phone taking any other

    outbound calls during this time, and there also werent any other inbound

    calls.

    I made sure about this due to the earlier problems surrounding the calls

    from Rigby and the bank, to make sure that she couldnt said she had

    try to call, because then I would have known.

    So I'm planning to contact the branch customer support manager about

    this tomorrow.

    –

    I'm not sure if I need to summarise the complaints from this explanation.

    It's quite late now, so I think I'll just contact you back about how I should

    go forward with the summary of the complaints, if I dont hear from you.

    I'm not sure when I should do this, since I understand that you are going

    away on holiday, and also not sure if I should wait with this until you get

    back again from holiday, or if I should speak with someone else about this?

    I'll also forward you back the e-mail that I got from you on Tuesday last

    week, since I thought it was a bit strange that I got two different answers

    from you about the same e-mail, and also I thought it was a bit strange

    that the email said 'Ms' as a title etc, like I explained above, so I'll forward

    you back that e-mail, so that it should be possible for you to make it

    clear if you are also expecting another answer from me, and because I

    thought it was a bit strange with the title etc.

    Hope that this is alright, please tell me how you want me to go forward

    with the summarising of the complaint, and just contact me if you have

    any other questions regarding the complaint/explanation.

    Yours sincerely,

    Erik Ribsskog

    When she came back from speaki

    On 6/27/07, Williams, Yvonne (CRU) <Yvonne.Williams@rbs.co.uk> wrote:

    Dear Mr Ibsskog

    If you would like to give me details of your complaint so I can investigate
    the issues for you.

    Your sincerely

    Yvonne Williams

    Yvonne Williams
    Customer Relations Unit
    The Forthstone Building
    56 South Gyle Crescent
    Edinburgh
    EH12 9LE
    Tel: 0131 550 5745
    Fax: 0131 523 6551

    Email: Yvonne.Williams@rbs.co.uk
    abc
    P Please don't print this e-mail unless you really need to

    The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB

    Authorised and regulated by the Financial Services Authority.

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  • E-post fra the Financial Ombudsman. (In Norwegian)







    Google Mail – Complaint against RBS in Dale St., Liverpool







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint against RBS in Dale St., Liverpool




    Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>


    Sat, Jun 27, 2009 at 7:28 AM





    To:

    Erik Ribsskog <eribsskog@gmail.com>




    Dear Mr Ribsskog

    Thank you for your e-mail with the attached complaint

    form.

    Can you please provide me with copies of the complaint

    you made to the Royal Bank of Scotland about the issues of "harassment", and any

    responses they may have sent you?

    I have spoken to Stephen Taylor the consultant dealing

    with your other complaint and have asked him to send you a new complaint form so

    he can continue with the complaint against Barclays for you.

    The complaint forms may have changed slightly since the

    first one was sent to you, however I can assure you that forms sent from this

    office are genuine.

    I look forward to hearing from you

    soon


    Kind Regards

    Rose Cox

    team manager

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 23 June 2009 18:25
    To: Cox,

    Rosemary
    Subject: Re: Complaint against RBS in Dale St.,

    Liverpool


    Hi,

    now I've finally got to complete the form, and I send it now, attached with

    this e-mail.

    I hope it's alright that I send the form like this, or else, please

    just contact me, and

    I'll send the form by post.

    This form you sent me, by the way, didn't look anything like the form I

    recieved the

    last time I complained to the Financial Ombudsman.

    Like I write in the complaint, I'm wondering if the problem could be

    something with

    masons etc., since I'm being bullied/harrassed, in more or less the same

    way, both

    by RBS and Barclays.

    And I'm also wondering a bit if the problem with the form, that I think

    must have been

    the wrong form, that you sent me, last year.

    Could this be connected with the problems at RBS and Barclays, that

    someone with

    the Financial Ombudsman, (the woman, I think it was, who sent the last

    form, was

    helping the banks at RBS and Barclays, by sending me the wrong form.

    Could masons operate like this, you think?

    Just a thought I got now.

    Anyway, I'm sending you the form now, and sorry that this has taken som

    weeks for

    me to get completed, due to that I've also unfortunatly had a lot of other

    things to deal

    with, since I'm having problems with getting my rights, from Government in

    Norway

    and here, unfortunatly.

    So sorry about this delay!

    Yours sincerely,

    Erik Ribsskog

    On Sat, May 30, 2009 at 8:43 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:

    Dear Mr Ribsskog

    Thank you for your

    e-mail

    I have now arranged for a new complaint form to be sent to

    you in the post.

    We would be more that happy to translate the complaint

    form in Norwegian for you at any time. It is a service we offer hear to

    all our customers who's first language is not English.

    If you change

    your mind, let me know and I will arrange it for you.

    Kind Regards

    Rose Cox

    team

    manager

    complaint reference 7307528

    —–Original Message—–
    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 May 2009 17:06
    To: Cox, Rosemary
    Subject: Re:

    Complaint against RBS in Dale St., Liverpool

    Hi,

    I've been a bit

    stressed as well, so I don't think it's because of that the forms are in

    English.

    But the forms don't seem to be 'tailored' for

    bank-complaints.

    But if you please send me another form, then I can

    fill out the form as good as I can manage.

    It seems to be, that for you

    to transfer all you information to Norwegian, would be unreasonable, since I

    think this is not something that is easily done, and that probably is

    expensive.

    So if you please send me another form, then I can try to

    calm down, in between the other cases that are happening, and send back the

    form.

    Hope this is alright!

    Yours sincerely,

    Erik

    Ribsskog

    On Thu, May 28, 2009 at 3:55 PM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

    wrote:
    > Dear Mr Ribsskog
    >
    > Thank you for your

    e-mail
    >
    > I am responding on behalf of Lisa who is currently off

    on long term
    > sick leave
    >
    > Would it be helpful if I sent

    you all our information in Norwegian?
    > If so please let me know

    and I would be happy to arrange this for you.
    >
    > Kind

    Regards
    >
    >
    >
    > Rose Cox
    >
    > team

    manager
    >
    > complaint reference 7307528
    >
    >

    ________________________________
    > From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    > Sent: 08

    May 2009 12:29
    > To: External Enquiries
    > Subject: Complaint

    against RBS in Dale St., Liverpool
    >
    > Hi,
    > I've sent you

    comlaints against RBS in Dale St., earlier.
    > Since they don't call me

    when they say, etc.
    > And now, this happened again today.
    > I'll

    explain.
    > I went to RBS to open a savings account, about three weeks

    ago.
    > I wanted to put £300 on the savings-account, for emergency

    savings.
    > Since I'm unemployed, and I'm not sure how long I can

    get
    > unemployment-benefit in the UK, and I'm being persecuted in

    Norway, so
    > I can't just go home.
    > I spoke with Annette, in the

    bank.
    > (I remember, since that name is also common in Norway).
    >

    (Today I spoke with Nicole/Nikki).
    > Annette gave me an ISA-account,

    after speaking with a collegue.
    > I'm not sure what an ISA-account is, I

    just wanted a normal savings account.
    > But I guess there isn't anything

    like a normal savings account at the
    > RBS(?) (I'm from Norway, so in

    Norway, I remember that one could get
    > just a savings-account, in a

    bank, but it could be, that the
    > savings-accounts have names like ISA,

    in Britain).
    > I told Annette, to transfer £300 to the

    savings/ISA-account.
    > Annette said that a woman in the bank, (possibly

    Nicole), was going to
    > phone me, about the transfer.
    > Today,

    this was three weeks ago, and noone has called.
    > Like I've written

    about to you earlier, this has happened before, with
    > RBS Dale St.,

    that they don't call.
    > They tell me they'll call, and then they

    don't.
    > Now, I had no idea about when the money was going to be

    transfered, so
    > I lost a bit of control.
    > (I bought some clothes

    etc., that I needed, but I don't think I would
    > have spent that much,

    if the £300 had been transfered, like I asked
    > them to do in the

    bank).
    > It seems like this bank is messing me.
    > That they

    deliberatly try to make me lose control of my economy, with
    > not

    calling when they are supposed to etc.
    > Why did need to take a call,

    about this, couldn't they just have
    > transfered the money, by the

    way?
    > They are hopeless there, I think for certain now.
    > How can

    British banks be like this?
    > This doesn't add up, that a British bank,

    with a good reputation, are
    > going to do the same basic mistakes again

    and again.
    > Here there is something phoney going on.
    > So I'd

    please like to complain about the RBS again.
    > About this incident, and

    also the others that I've e-mail explanations
    > about, to you.
    > I

    want to complain formally about this.
    > I've wanted to do that before as

    well, but I have been quite occupied
    > since I've been persecuted in

    Norway, and also at work in Liverpool,
    > so to deal with this takes a

    lot of my time.
    > So, my complaints to you, seem to stop, when I look at

    your complaint-form.
    > Because, they don't look to be bank-complaint

    forms, to me.
    > (Maybe I've got the wrong form?)
    > So please let

    me complain formally by this e-mail now, since I'm from
    > Norway and I

    don't really understand that much of your
    > complaint-forms, they

    confuse me a bit, unfortunatly.
    > (It's probably just me who is a bit

    stupid, or that I've lived to long
    > in Norway, so that I'm used to

    these forms that I get in the post from
    > you.
    > This is not meant

    as critisism, just to explain why you haven't
    > receved the forms you've

    sent me, in return, and filled out.
    > So I hope it's alright just to

    send this e-mail to complain formally!
    > Yours sincerely,
    > Erik

    Ribsskog
    >
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    interruption of this mail.
    >
    > Unless otherwise indicated, this

    e-mail has no contractual effect and
    > may only be used for the

    purpose(s) indicated in it. The statements
    > and opinions expressed in

    this e-mail are those of the author and do
    > not necessarily reflect

    those of the Financial Ombudsman Service Ltd.
    >
    > This email has

    originated from the Financial Ombudsman Service Ltd.
    > South Quay Plaza,

    183 Marsh Wall, London E14 9SR, United Kingdom.
    > Registered as a

    limited company in England and Wales No. 3725015.
    > Registered office as

    above.
    >
    >

    ________________________________

    ******************************

    This e-mail and any attachments are confidential and may be

    subject to legal privilege. If you are not the intended recipient, please

    notify the sender immediately and delete this e-mail and any attachment from

    your system. If you are not the intended recipient you must not copy, disclose

    or take any action in reliance to it.

    This e-mail and any attachments

    have been checked by virus detection software before transmission. You should

    carry out your own virus checks on the contents of this communication. We

    accept no liability for any loss or damage which may be caused by software

    viruses or by interception or interruption of this mail.

    Unless

    otherwise indicated, this e-mail has no contractual effect and may only be

    used for the purpose(s) indicated in it. The statements and opinions expressed

    in this e-mail are those of the author and do not necessarily reflect those of

    the Financial Ombudsman Service Ltd.

    This email has originated from the

    Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14

    9SR, United Kingdom. Registered as a limited company in England and Wales No.

    3725015. Registered office as

    above.

    ******************************


    This e-mail and any attachments are confidential

    and may be subject to legal privilege. If you are not the intended recipient,

    please notify the sender immediately and delete this e-mail and any attachment

    from your system. If you are not the intended recipient you must not copy,

    disclose or take any action in reliance to it.

    This e-mail and any attachments have been checked by

    virus detection software before transmission. You should carry out your own

    virus checks on the contents of this communication. We accept no liability for

    any loss or damage which may be caused by software viruses or by interception or

    interruption of this mail.

    Unless otherwise indicated, this e-mail has no

    contractual effect and may only be used for the purpose(s) indicated in it. The

    statements and opinions expressed in this e-mail are those of the author and do

    not necessarily reflect those of the Financial Ombudsman Service Ltd.

    This email has originated from the Financial

    Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United

    Kingdom. Registered as a limited company in England and Wales No. 3725015.

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  • ‘Goddag mann økseskaft’-tendenser, fra the Financial Ombudsman. (In Norwegian)

    Her om dagen, så sendte jeg en klage på RBS, (Royal Bank of Scotland), til the Financial Ombudsman, her i Storbritannia:

    https://johncons-blogg.net/2009/06/na-har-jeg-endelig-fatt-sendt-den.html

    Og idag, så mottok jeg et sånt ‘goddag mann økseskaft’-aktig brev, fra the Financial Ombudsman:

    img277

    Her skriver vedkommende, at han takker for min nylige henvendelse.

    Men den var jo ikke til han.

    Og han sender med et nytt klageskjema.

    Men jeg sendte jo et ferdig utfylt klageskjema, til hans kollega.

    Som man kan se i linken ovenfor.

    Så nå må jeg kontakte han ‘goddag mann økseskaft’-karen og høre hva som foregår.

    Vi får se.

    Jeg skal skrive den e-posten nå med en gang, og poste den i et PS, til denne bloggposten.

    Så sånn er det.

    Med vennlig hilsen

    Erik Ribsskog

    PS.

    Her er den e-posten jeg sendte nå:







    Google Mail – Your letter, which have your ref: 7568397/ST/CCCH, that I recieved today







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Your letter, which have your ref: 7568397/ST/CCCH, that I recieved today




    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Jun 26, 2009 at 7:25 PM





    To:

    stephen.taylor@financial-ombudsman.org.uk



    Hi,

    I can't see that I have contacted you at all.
    Could you please tell me which enquiry it was that initiated your letter, since this isn't explained
    in your letter, and not eighter in the enclosure, the complaintf-form.

    Thanks in advance for your help.
    Sincerely,
    Erik Ribsskog





  • Nå har jeg endelig fått sendt den klagen på RBS, til the Financial Ombudsman. (In Norwegian)







    Google Mail – Complaint against RBS in Dale St., Liverpool







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint against RBS in Dale St., Liverpool




    Erik Ribsskog

    <eribsskog@gmail.com>


    Tue, Jun 23, 2009 at 6:24 PM





    To:

    "Cox, Rosemary" <Rosemary.Cox@financial-ombudsman.org.uk>



    Hi,

    now I've finally got to complete the form, and I send it now, attached with this e-mail.
    I hope it's alright that I send the form like this, or else, please just contact me, and

    I'll send the form by post.
    This form you sent me, by the way, didn't look anything like the form I recieved the
    last time I complained to the Financial Ombudsman.
    Like I write in the complaint, I'm wondering if the problem could be something with
    masons etc., since I'm being bullied/harrassed, in more or less the same way, both
    by RBS and Barclays.

    And I'm also wondering a bit if the problem with the form, that I think must have been
    the wrong form, that you sent me, last year.
    Could this be connected with the problems at RBS and Barclays, that someone with

    the Financial Ombudsman, (the woman, I think it was, who sent the last form, was
    helping the banks at RBS and Barclays, by sending me the wrong form.
    Could masons operate like this, you think?

    Just a thought I got now.
    Anyway, I'm sending you the form now, and sorry that this has taken som weeks for
    me to get completed, due to that I've also unfortunatly had a lot of other things to deal

    with, since I'm having problems with getting my rights, from Government in Norway
    and here, unfortunatly.
    So sorry about this delay!
    Yours sincerely,
    Erik Ribsskog

    On Sat, May 30, 2009 at 8:43 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your e-mail

    I have now arranged for a new complaint form to be sent to you in the post.

    We would be more that happy to translate the complaint form in Norwegian for you at any time. It is a service we offer hear to all our customers who's first language is not English.

    If you change your mind, let me know and I will arrange it for you.

    Kind Regards

    Rose Cox

    team manager

    complaint reference 7307528

    —–Original Message—–

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 28 May 2009 17:06

    To: Cox, Rosemary

    Subject: Re: Complaint against RBS in Dale St., Liverpool

    Hi,

    I've been a bit stressed as well, so I don't think it's because of that the forms are in English.

    But the forms don't seem to be 'tailored' for bank-complaints.

    But if you please send me another form, then I can fill out the form as good as I can manage.

    It seems to be, that for you to transfer all you information to Norwegian, would be unreasonable, since I think this is not something that is easily done, and that probably is expensive.

    So if you please send me another form, then I can try to calm down, in between the other cases that are happening, and send back the form.

    Hope this is alright!

    Yours sincerely,

    Erik Ribsskog

    On Thu, May 28, 2009 at 3:55 PM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk> wrote:

    > Dear Mr Ribsskog

    >

    > Thank you for your e-mail

    >

    > I am responding on behalf of Lisa who is currently off on long term

    > sick leave

    >

    > Would it be helpful if I sent you all our information in Norwegian?

    > If so please let me know and I would be happy to arrange this for you.

    >

    > Kind Regards

    >

    >

    >

    > Rose Cox

    >

    > team manager

    >

    > complaint reference 7307528

    >

    > ________________________________

    > From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    > Sent: 08 May 2009 12:29

    > To: External Enquiries

    > Subject: Complaint against RBS in Dale St., Liverpool

    >

    > Hi,

    > I've sent you comlaints against RBS in Dale St., earlier.

    > Since they don't call me when they say, etc.

    > And now, this happened again today.

    > I'll explain.

    > I went to RBS to open a savings account, about three weeks ago.

    > I wanted to put £300 on the savings-account, for emergency savings.

    > Since I'm unemployed, and I'm not sure how long I can get

    > unemployment-benefit in the UK, and I'm being persecuted in Norway, so

    > I can't just go home.

    > I spoke with Annette, in the bank.

    > (I remember, since that name is also common in Norway).

    > (Today I spoke with Nicole/Nikki).

    > Annette gave me an ISA-account, after speaking with a collegue.

    > I'm not sure what an ISA-account is, I just wanted a normal savings account.

    > But I guess there isn't anything like a normal savings account at the

    > RBS(?) (I'm from Norway, so in Norway, I remember that one could get

    > just a savings-account, in a bank, but it could be, that the

    > savings-accounts have names like ISA, in Britain).

    > I told Annette, to transfer £300 to the savings/ISA-account.

    > Annette said that a woman in the bank, (possibly Nicole), was going to

    > phone me, about the transfer.

    > Today, this was three weeks ago, and noone has called.

    > Like I've written about to you earlier, this has happened before, with

    > RBS Dale St., that they don't call.

    > They tell me they'll call, and then they don't.

    > Now, I had no idea about when the money was going to be transfered, so

    > I lost a bit of control.

    > (I bought some clothes etc., that I needed, but I don't think I would

    > have spent that much, if the £300 had been transfered, like I asked

    > them to do in the bank).

    > It seems like this bank is messing me.

    > That they deliberatly try to make me lose control of my economy, with

    > not calling when they are supposed to etc.

    > Why did need to take a call, about this, couldn't they just have

    > transfered the money, by the way?

    > They are hopeless there, I think for certain now.

    > How can British banks be like this?

    > This doesn't add up, that a British bank, with a good reputation, are

    > going to do the same basic mistakes again and again.

    > Here there is something phoney going on.

    > So I'd please like to complain about the RBS again.

    > About this incident, and also the others that I've e-mail explanations

    > about, to you.

    > I want to complain formally about this.

    > I've wanted to do that before as well, but I have been quite occupied

    > since I've been persecuted in Norway, and also at work in Liverpool,

    > so to deal with this takes a lot of my time.

    > So, my complaints to you, seem to stop, when I look at your complaint-form.

    > Because, they don't look to be bank-complaint forms, to me.

    > (Maybe I've got the wrong form?)

    > So please let me complain formally by this e-mail now, since I'm from

    > Norway and I don't really understand that much of your

    > complaint-forms, they confuse me a bit, unfortunatly.

    > (It's probably just me who is a bit stupid, or that I've lived to long

    > in Norway, so that I'm used to these forms that I get in the post from

    > you.

    > This is not meant as critisism, just to explain why you haven't

    > receved the forms you've sent me, in return, and filled out.

    > So I hope it's alright just to send this e-mail to complain formally!

    > Yours sincerely,

    > Erik Ribsskog

    >

    > ________________________________

    > This e-mail and any attachments are confidential and may be subject to

    > legal privilege. If you are not the intended recipient, please notify

    > the sender immediately and delete this e-mail and any attachment from

    > your system. If you are not the intended recipient you must not copy,

    > disclose or take any action in reliance to it.

    >

    > This e-mail and any attachments have been checked by virus detection

    > software before transmission. You should carry out your own virus

    > checks on the contents of this communication. We accept no liability

    > for any loss or damage which may be caused by software viruses or by

    > interception or interruption of this mail.

    >

    > Unless otherwise indicated, this e-mail has no contractual effect and

    > may only be used for the purpose(s) indicated in it. The statements

    > and opinions expressed in this e-mail are those of the author and do

    > not necessarily reflect those of the Financial Ombudsman Service Ltd.

    >

    > This email has originated from the Financial Ombudsman Service Ltd.

    > South Quay Plaza, 183 Marsh Wall, London E14 9SR, United Kingdom.

    > Registered as a limited company in England and Wales No. 3725015.

    > Registered office as above.

    >

    > ________________________________

    ******************************

    This e-mail and any attachments are confidential and may be subject to legal privilege. If you are not the intended recipient, please notify the sender immediately and delete this e-mail and any attachment from your system. If you are not the intended recipient you must not copy, disclose or take any action in reliance to it.

    This e-mail and any attachments have been checked by virus detection software before transmission. You should carry out your own virus checks on the contents of this communication. We accept no liability for any loss or damage which may be caused by software viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has no contractual effect and may only be used for the purpose(s) indicated in it. The statements and opinions expressed in this e-mail are those of the author and do not necessarily reflect those of the Financial Ombudsman Service Ltd.

    This email has originated from the Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United Kingdom. Registered as a limited company in England and Wales No. 3725015. Registered office as above.

    ******************************





    4 attachments

    img272.jpg
    1047K
    img273.jpg
    1143K
    img274.jpg
    1190K
    img275.jpg
    1091K



    PS.

    Her er vedleggene, dvs. selve klagen:

    img272 paint

    img273 paint

    img274

    img275

  • E-post fra the Financial Ombudsman. (In Norwegian)







    Google Mail – Complaint against RBS in Dale St., Liverpool







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint against RBS in Dale St., Liverpool




    Cox, Rosemary

    <Rosemary.Cox@financial-ombudsman.org.uk>


    Sat, May 30, 2009 at 8:43 AM





    To:

    Erik Ribsskog <eribsskog@gmail.com>



    Dear Mr Ribsskog

    Thank you for your e-mail

    I have now arranged for a new complaint form to be sent to you in the post.

    We would be more that happy to translate the complaint form in Norwegian for you at any time.  It is a service we offer hear to all our customers who’s first language is not English.

    If you change your mind, let me know and I will arrange it for you.

    Kind Regards

    Rose Cox

    team manager

    complaint reference 7307528

    —–Original Message—–

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    [Quoted text hidden]

    ******************************

    This e-mail and any attachments are confidential and may be subject to legal privilege. If you are not the intended recipient, please notify the sender immediately and delete this e-mail and any attachment from your system. If you are not the intended recipient you must not copy, disclose or take any action in reliance to it.

    This e-mail and any attachments have been checked by virus detection software before transmission. You should carry out your own virus checks on the contents of this communication. We accept no liability for any loss or damage which may be caused by software viruses or by interception or interruption of this mail.

    Unless otherwise indicated, this e-mail has no contractual effect and may only be used for the purpose(s) indicated in it. The statements and opinions expressed in this e-mail are those of the author and do not necessarily reflect those of the Financial Ombudsman Service Ltd.

    This email has originated from the Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United Kingdom. Registered as a limited company in England and Wales No. 3725015. Registered office as above.

    ******************************