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Gmail – #6568032 Twitter Support: update on “Offensive content – MissRibsskog”

Erik Ribsskog
<eribsskog@gmail.com>

#6568032 Twitter Support: update on “Offensive content – MissRibsskog”

Erik Ribsskog

<eribsskog@gmail.com>

Tue, Nov 13, 2012 at 12:31 AM

To:
Twitter Support <support+id6568032@twitter.zendesk.com>

Hi,

thanks for suspending one of the reported accounts.

The other account seems to impersonate my penis.

Is it right that you aren’t planning on suspending this account as well?

Regards,

Erik Ribsskog

On Tue, Nov 13, 2012 at 12:25 AM, HazelLytle <notifications-support@twitter.zendesk.com> wrote:

##- Please type your reply above this line -##

HazelLytle, Nov 12 04:25 pm (PST): Hello,
Thank you for providing this information.
The account has been suspended and the profile has been hidden from public view. If this user writes in, we’ll be sure to explain our policies regarding this issue before they are allowed to return to the site.
This help page has instructions and additional information on making your profile protected:
http://support.twitter.com/entries/14016

Here is some additional information about dealing with bullying:
http://support.twitter.com/articles/15794
Please let us know if we can assist further, or if you experience problems going further.
Thanks,

HazelLytle
Twitter Trust & Safety

johncons, Nov 09 03:44 pm (PST):

Hi,
since I sent that complaint, someone pretending to be the Danish
Noble-assosiation, (Adelsforeningen), has also attacked me:
https://twitter.com/Adelsforeningen/status/266728829475749889
Like I explain in my report, this isn’t about me being sensitive.
I’ve think I’ve proven that when you see how many impersonation-accounts
about me, there has been, which has been deleted.

This is part of an Al Quaida hate-campaign or something similar, I think.
I have to ask you to please escalate this to your line-manager.
Erik Ribsskog
PS.
I also se now that someone have named an account ‘johncons penis’, and says
I have a small penis:
https://twitter.com/johncons_penis/status/266990033142157312
It’s like we live in Russia now if you permit this.
PS 2.
I only report this in a normal way now, since I have to send loads of these
reports every day.
You should pay me for the ‘balony’ your users write about me, I think.
This report-work takes up hours of my time every week.
Something I want to complain about.
So please escalate!

HazelLytle, Nov 09 11:03 am (PST):
Hello,
We understand that everyone has different levels of sensitivity towards content, and that you may feel uncomfortable with the posted content. However, Twitter provides a communication platform, and users may use our service to discuss controversial subject matter.

Here are some quick tips to help you with your situation:
* Do not respond to the user. We have found overwhelmingly that responding to a user who is intentionally attempting to aggravate you encourages that user to continue their behavior.
* Block the user. You can block the user using the blocking feature described here: https://support.twitter.com/entries/117063
* Learn more about how to deal with abusive users: https://support.twitter.com/articles/15794
If you believe the content or behavior you are reporting is prohibited in your local jurisdiction, please contact your local authorities so they can accurately assess the content or behavior for possible violations of local law. If Twitter is contacted directly by law enforcement, we can work with them and provide assistance for their investigation as well as guidance around possible approaches. You can point local law enforcement to our Law Enforcement Guidelines here: https://support.twitter.com/articles/41949.
Please note that we need to make sure we are in contact with the person directly involved or someone legally authorized to act on their behalf. It’s a strict policy, and we have it in place to prevent false or unauthorized reports. We’ll help the individual as soon as we receive an authorized report from them or their representatives. If you are in contact with the subject of the account, you should ask them to file a ticket.
If you’re concerned for your physical safety, please contact your local authorities for further assistance. Please let us know if you believe the behavior has escalated or otherwise violates our rules.
Thanks,
@HazelLytle
Twitter Trust & Safety

johncons, Nov 08 06:17 pm (PST): How can we help?: Offensive content
Reported user: @MissRibsskog
Offensive Tweet: https://twitter.com/MissRibsskog/status/266678154003877889
Text of Tweet: @jeblad Nytter nok ikke å ha noen dialog med @johncons nei. Vi andre som heter Ribsskog er ikke noe glade for sånn han holder på.
Tweet time: Nov 08 2012 23:06:41 via web
What are you reporting?: This user is saying really offensive things, but is not sending me @replies.
Blocked user(s): Yes
How long ago did this begin?: 24 hours ago
How many times has this happened?: Once
Further description of problem: The person says it’s impossible to have a dialog with me.
But I’ve had a course in communication etc., when I worked as a Shop Manager, in Hakon-gruppen, (which was then one of Norway’s biggest companies).
So I think I know how to communicate and have a dialoge.
So this is just harassment and lies.
The person also calls herself ‘Miss Ribsskog’, but all the female Ribsskog’s live in Scandinavia I think, and there they don’t use English titles.
So I suspect this is a phoney Twitter-name.
It’s also a new account, and I’m the victim of an harassment-campaign, on Twitter.
I’ve eg. sent you these impersonation-reports lately:

6554731 6534002 6043190 6026989 5882629 5420650 5138816 5138782
And I’ve also sent a lot of harassment-reports.
Your full name: Erik Ribsskog
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
Twitter username: @johncons
Email address: eribsskog@gmail.com

Message-Id:YXNF1DD0_50a1936c547b5_6f801d93a7c452b9_sprut

13. november 2012
Mer fra Twitter

Gmail – #6554731 Twitter Support: update on “Impersonation”

Erik Ribsskog
<eribsskog@gmail.com>

#6554731 Twitter Support: update on “Impersonation”

Erik Ribsskog

<eribsskog@gmail.com>

Tue, Nov 13, 2012 at 12:15 AM

To:
Twitter Support <support+id6554731@twitter.zendesk.com>

Hi,

it says the account is suspended here.

So I guess someone up the ladder in your organisation has sorted it.

Something like that.

There has been more harassment against me on Twitter today, I’ve noticed, so I’m going to send some reports to you about this later.

It’s a bit strange with all this harassment and impersonation against me, on Twitter, I think.

So if you find out who these criminals are, then it would have been very fine if you could inform me about this, I think.

Thanks again for the e-mail!

Best regards,

Erik Ribsskog

On Tue, Nov 13, 2012 at 12:01 AM, HazelLytle <notifications-support@twitter.zendesk.com> wrote:

##- Please type your reply above this line -##

HazelLytle, Nov 12 04:01 pm (PST): Hello,
We’ve reviewed the information you provided, and it looks like the reported user’s account no longer exists.
When a user deletes their account, you will see a “Sorry, that page doesn’t exist!” message when you try to view the account. When a user has been suspended, you will see a message that says, “Account suspended. The profile you are trying to view has been suspended.”
If you’re still experiencing these problems, please reply with direct links to the profiles or Tweets you’d like us to review.

Thanks,
HazelLytle
Twitter Trust & Safety

johncons, Nov 07 04:02 pm (PST):

Hi,
the person uses my last-name Ribsskog.

And refers to my Twitter-nick @johncons, in his first and only Tweet.
So it’s very clear that this about me.
How can you fail to understand this?
I sit every day and write these reports to Twitter.
You should start sending me money for all the balony you have about me on
your network which I have to try to clean up.
Erik Ribsskog

HazelLytle, Nov 07 03:35 pm (PST): Hello,
Twitter’s policies prohibit accounts that impersonate individuals in order to actively deceive and mislead others. Accounts with similar appearances (such as similar background or avatar images), or accounts with similar usernames, are not automatically in violation

If there is information on the account that shows a clear intent to assume your real identity, please reply to this email with a detailed description of the information. This could include @replies, links to reproduced content, or other Tweets. This help page explains how to find a Tweet’s status link:
https://support.twitter.com/articles/80586
Users are allowed to select any content they would like for their account, provided it does not violate the Twitter Rules (https://twitter.com/rules).
Thanks,
HazelLytle
Twitter Trust & Safety

johncons, Nov 07 09:23 am (PST): Previous Ticket Number: 6534002, 6026989, 5882629, 5420650
== Reported Account Information ==
Reported user: @BaronRibsskog
== How is the account impersonating you? ==
Using name in Tweets: https://twitter.com/BaronRibsskog/status/265596520894709761
Using name in the account name
Using name in the account @username
Posting content as their own in Tweets: https://twitter.com/BaronRibsskog/status/265596520894709761
Posting content as their own in the account name
Posting content as their own in the account @username
== Additional information ==
== Wrapping up ==
Anything else? (optional): The imporsonater writes he/she has reported my Twitter-username for impersonation.
While it’s really this user who is impersonating me.
(My last-name is Ribsskog.
And my mother inherited a ring from Holger baron Adeler, who had no children, so I have a claim of being baron Adeler, and therefore call myself ‘Baron Erik Ribsskog’, on my blog, (http://johncons-mirror.blogspot.com/).
== Reporter’s information ==
Full Name: Erik Ribsskog
Legal alias: n/a
Common nickname: johncons
Your Email address: eribsskog@gmail.com
Your Twitter username (optional): @johncons
== Required statements ==
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
I declare under penalty of perjury that all of the information provided above is accurate.
I understand that filing this report and submitting a photo identification will not result in my account being verified by Twitter.

Message-Id:YNABB1X0_50a18dc635eca_4f3c15eea744196d_sprut

13. november 2012
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Gmail – #6567578 Twitter Support: update on “Impersonation (reported by representative)”

Erik Ribsskog
<eribsskog@gmail.com>

#6567578 Twitter Support: update on “Impersonation (reported by representative)”

Erik Ribsskog

<eribsskog@gmail.com>

Mon, Nov 12, 2012 at 10:14 PM

To:
Twitter Support <support+id6567578@twitter.zendesk.com>

Hi,

I don’t have the death-certificate.

I only have the will and letters from a local court in Norway regarding how my grandmothers furniture and paintings etc., were to be given to.

I’m mentioned in both the will and the letter from the court.

But I live in the UK, (as a refugee from Norway), so I didn’t even get to go to my grandmothers funeral.

And I haven’t been sent her death-sertificate.

But my uncle in Norway, he isn’t that good on computers, I think.

He has been working in the country-side with doing research on animals etc., so he’s more an ‘outdoor-person’.

And my aunt is an old hippy, and is disorganised, (I think), from using a lot of drugs possibly.

(She told me once when she lived in Switzerland, that she use to grow mariuana in her garden).

And my brother went to special-school.

And my sister doesn’t like the internet.

So I think it’s only me who can deal with stuff like this, of the people mentioned on the letter from the Court.

So I was wondering if the letter from the Court and the will would be enough to sort this?

Or else I could try to contact the hospital in Norway where she died.

Thanks in advance for any help with this!

Best regards,

Erik Ribsskog

On Mon, Nov 12, 2012 at 9:48 PM, ZackRiles <notifications-support@twitter.zendesk.com> wrote:

##- Please type your reply above this line -##

ZackRiles, Nov 12 01:48 pm (PST): Hello,
We are sorry for your loss.
Unfortunately, per our privacy policy, we cannot disclose account information or passwords. However, we can remove the account.
At this time, in order to remove a profile, we will need a copy of the death certificate. Please fax a copy to 415-222-9958 and reference the ticket number (#6567578) on your cover sheet.
Alternatively, you can mail a copy to:
Twitter Inc.,
c/o Trust and Safety
1355 Market Street, Suite 900
San Francisco CA 94103
Fax to: 415-222-0922
Thanks,
ZackRiles
Twitter Trust & Safety

johncons, Nov 08 04:51 pm (PST): Previous Ticket Number: 6554731 6534002 6043190 6026989 5882629 5420650 5138816 5138782
== Reported Account Information ==
Reported user: @AnkeritaR
== How is the account impersonating you? ==
Using name in Tweets: https://twitter.com/AnkeritaR/status/266637472371466240
Using name in Tweets: https://twitter.com/AnkeritaR/status/266639201209028608
Using name in Tweets: https://twitter.com/AnkeritaR/status/266656520824029184
Using name in the account name
Using name in the account @username
Using name in the account bio
Using name in the account background, avatar, or other image
Using name in the account URL
Using photo or image as their avatar: n/a
Using photo or image in their tweets: https://twitter.com/AnkeritaR/status/266637472371466240
Posting content as their own in Tweets: https://twitter.com/AnkeritaR/status/266637472371466240
Posting content as their own in Tweets: https://twitter.com/AnkeritaR/status/266639201209028608
Posting content as their own in Tweets: https://twitter.com/AnkeritaR/status/266656520824029184
Posting content as their own in the account name
Posting content as their own in the account @username
Posting content as their own in the account bio
Posting content as their own in the account background, avatar, or other image
Posting content as their own in the account URL
== Additional information ==
Requesting that this account be suspended
== Wrapping up ==
Anything else? (optional): Someone are impersonating my dead grandmother, who died in 2009:
This is the URL to a letter, from a court in Norway, which I got, when she died, (which mentions my name on top of the list, of the people, who inherited her):
http://farm8.staticflickr.com/7274/8168133604_643a29c478_b.jpg
To explain why I try to clean this impersonation up.
== Impersonated Individual’s Information ==
Full name: Ingeborg Elisabeth Ankerita Heegaard Ribsskog
Legal alias: n/a
Common nickname: n/a
Twitter Account: n/a
== Reporter’s information ==
Full Name: Erik Ribsskog
Your Email address: eribsskog@gmail.com
Your relationship to the company: I am an authorized representative, e.g., I work at a law firm, marketing or PR company.
Your company: (this is about my grandmother, who died in 2009, not a company)
Your Company website (optional): n/a
Your Job title: (this is about my grandmother, who died in 2009, not a company)
== Required statements ==
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
I declare under penalty of perjury that all of the information provided above is accurate.
I understand that filing this report and submitting a photo identification will not result in my account being verified by Twitter.

Message-Id:QBBJ63W5_50a16eab5dc8e_33eb175f27881553d8_sprut

12. november 2012
Jeg sendte en ny e-post til Twitter

Gmail – #6563894 Twitter Support: update on “Impersonation”

Erik Ribsskog
<eribsskog@gmail.com>

#6563894 Twitter Support: update on “Impersonation”

Erik Ribsskog

<eribsskog@gmail.com>

Mon, Nov 12, 2012 at 6:47 PM

To:
Twitter Support <support+id6563894@twitter.zendesk.com>

Hi,

I think you protect the criminals then.

It isn’t easy for normal people to get a process like that up and running.

Erik Ribsskog

On Mon, Nov 12, 2012 at 6:20 PM, edwardmayfair <notifications-support@twitter.zendesk.com> wrote:

##- Please type your reply above this line -##

edwardmayfair, Nov 12 10:20 am (PST): Hello,
Per our Privacy Policy, Twitter does not release user information except as required by valid legal process.

Thanks,
edwardmayfair
Twitter Trust & Safety

johncons, Nov 08 01:44 pm (PST):

Hi,
ok, that’s very fine.
Please inform me if you find out who these people are, as I have no idea
who is trying to mob me.
Best regards,
Erik Ribsskog

edwardmayfair, Nov 08 01:28 pm (PST): Hello,
We’ve investigated and suspended the account you reported as it was found to be participating in abusive behavior.

This help page has instructions and additional information on making your profile protected:
http://support.twitter.com/entries/14016
Here is some additional information about dealing with bullying:
http://support.twitter.com/articles/15794
If these problems persist for you on Twitter, please let us know.
Thanks,
edwardmayfair
Twitter Trust & Safety

johncons, Nov 08 09:10 am (PST): Previous Ticket Number: 6554731 6534002 6043190 6026989 5882629 5420650 5138816 5138782

== Reported Account Information ==
Reported user: @ribsskog
== How is the account impersonating you? ==
Using name in the account name
Using name in the account @username
Posting content as their own in Tweets: https://twitter.com/ribsskog/status/266350565754302464
Posting content as their own in the account name
Posting content as their own in the account @username
== Additional information ==
Requesting that this account be suspended
== Wrapping up ==
Anything else? (optional): Ribsskog was the name I was known by in the Norwegian army, while I served my conscription service in the infantry.
The person writes he’s worked for Bertelsman, and I’ve done that.
And the person follows me on Twitter.
So this is about me, no doubt.
He says he’s being messed with everywhere and that’s what I’m being.
So this is impersonation.
== Reporter’s information ==
Full Name: Erik Ribsskog
Legal alias: n/a
Common nickname: johncons
Your Email address: eribsskog@gmail.com
Your Twitter username (optional): @johncons
== Required statements ==
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
I declare under penalty of perjury that all of the information provided above is accurate.
I understand that filing this report and submitting a photo identification will not result in my account being verified by Twitter.

Message-Id:JEQN3NZV_50a13df911fad_6f3f1c6327413618032_sprut

12. november 2012
Mer fra Twitter

12. november 2012
Mer fra Twitter

11. november 2012
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10. november 2012
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10. november 2012
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Gmail – #6568032 Twitter Support: update on “Offensive content – MissRibsskog”

Erik Ribsskog
<eribsskog@gmail.com>

#6568032 Twitter Support: update on “Offensive content – MissRibsskog”

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Nov 9, 2012 at 11:44 PM

To:
Twitter Support <support+id6568032@twitter.zendesk.com>

Hi,

since I sent that complaint, someone pretending to be the Danish Noble-assosiation, (Adelsforeningen), has also attacked me:

https://twitter.com/Adelsforeningen/status/266728829475749889

Like I explain in my report, this isn’t about me being sensitive.

I’ve think I’ve proven that when you see how many impersonation-accounts about me, there has been, which has been deleted.

This is part of an Al Quaida hate-campaign or something similar, I think.

I have to ask you to please escalate this to your line-manager.

Erik Ribsskog

PS.

I also se now that someone have named an account ‘johncons penis’, and says I have a small penis:

https://twitter.com/johncons_penis/status/266990033142157312

It’s like we live in Russia now if you permit this.

PS 2.

I only report this in a normal way now, since I have to send loads of these reports every day.

You should pay me for the ‘balony’ your users write about me, I think.

This report-work takes up hours of my time every week.

Something I want to complain about.

So please escalate!

On Fri, Nov 9, 2012 at 7:03 PM, HazelLytle <notifications-support@twitter.zendesk.com> wrote:

##- Please type your reply above this line -##

HazelLytle, Nov 09 11:03 am (PST): Hello,
We understand that everyone has different levels of sensitivity towards content, and that you may feel uncomfortable with the posted content. However, Twitter provides a communication platform, and users may use our service to discuss controversial subject matter.
Here are some quick tips to help you with your situation:
* Do not respond to the user. We have found overwhelmingly that responding to a user who is intentionally attempting to aggravate you encourages that user to continue their behavior.
* Block the user. You can block the user using the blocking feature described here: https://support.twitter.com/entries/117063
* Learn more about how to deal with abusive users: https://support.twitter.com/articles/15794
If you believe the content or behavior you are reporting is prohibited in your local jurisdiction, please contact your local authorities so they can accurately assess the content or behavior for possible violations of local law. If Twitter is contacted directly by law enforcement, we can work with them and provide assistance for their investigation as well as guidance around possible approaches. You can point local law enforcement to our Law Enforcement Guidelines here: https://support.twitter.com/articles/41949.
Please note that we need to make sure we are in contact with the person directly involved or someone legally authorized to act on their behalf. It’s a strict policy, and we have it in place to prevent false or unauthorized reports. We’ll help the individual as soon as we receive an authorized report from them or their representatives. If you are in contact with the subject of the account, you should ask them to file a ticket.
If you’re concerned for your physical safety, please contact your local authorities for further assistance. Please let us know if you believe the behavior has escalated or otherwise violates our rules.
Thanks,
@HazelLytle
Twitter Trust & Safety

johncons, Nov 08 06:17 pm (PST): How can we help?: Offensive content
Reported user: @MissRibsskog
Offensive Tweet: https://twitter.com/MissRibsskog/status/266678154003877889
Text of Tweet: @jeblad Nytter nok ikke å ha noen dialog med @johncons nei. Vi andre som heter Ribsskog er ikke noe glade for sånn han holder på.
Tweet time: Nov 08 2012 23:06:41 via web
What are you reporting?: This user is saying really offensive things, but is not sending me @replies.
Blocked user(s): Yes
How long ago did this begin?: 24 hours ago
How many times has this happened?: Once
Further description of problem: The person says it’s impossible to have a dialog with me.
But I’ve had a course in communication etc., when I worked as a Shop Manager, in Hakon-gruppen, (which was then one of Norway’s biggest companies).
So I think I know how to communicate and have a dialoge.
So this is just harassment and lies.
The person also calls herself ‘Miss Ribsskog’, but all the female Ribsskog’s live in Scandinavia I think, and there they don’t use English titles.
So I suspect this is a phoney Twitter-name.
It’s also a new account, and I’m the victim of an harassment-campaign, on Twitter.
I’ve eg. sent you these impersonation-reports lately:

6554731 6534002 6043190 6026989 5882629 5420650 5138816 5138782
And I’ve also sent a lot of harassment-reports.
Your full name: Erik Ribsskog
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
Twitter username: @johncons
Email address: eribsskog@gmail.com

Message-Id:YXNF1DD0_509d5374aef5b_5535f06a7c61086c2_sprut

10. november 2012
Jeg sendte enda en klage til Twitter

PS.

Den klagen var på denne Twitter-kontoen:

9. november 2012