Stikkord: United Utilities

Jeg sendte en e-post til United Utilities

Erik Ribsskog

To: the Managing Director/Fwd: Update/Fwd: To: Sarah Williams, Customer Relations. Your ref: CAS14-0035+4051-SW

Erik Ribsskog

Fri, Jun 6, 2014 at 6:17 PM

To: United Utilities

Cc: Q&A

Bcc:
Henrik Wedell-Wedellsborg , “emb.london”
, HRW UK , amnestyis
, Politikk Høyre ,
Phso Enquiries , post , Akademikerforbundet , LHT Customer Service
, Pia Ribsskog , Bjørn
Ribsskog , she ,
“hv-02.kontakt” , “anne-kathrine.skodvin”

, post , “EUteam@amnesty.org”
, “SCT@amnesty.org.uk”
, hofmarskallatet@kongehuset.dk, Liverpool
Direct , Vernepliktsverkets
kontaktsenter ved Wenche Molstad ,
post@slottet.no, Runcorn Office , Info
, Benefits Service
,
“steve.rotheram.mp” , LO
Postkasse LO ,
rcjchancery.judgeslisting@hmcts.gsi.gov.uk, CONTACT-US

, Contact-Us

, “sande.vgs”
, “president@ansa.no” ,
Google Press , Colin Simber

Hi,

it’s seams you have sent me two replies, two my e-mail, from 30/5.

So I think this is caos.

I’ve thought more about this now.

And our original agreement, was that I paid you £1 monthly token-payments.

Untill I got a job.

So all these writings from you, about that you no longer like this
agreement, is just ‘gypsy-stuff’, I think.

I’ve been advised by Stepchange, to continue to pay you the monthy
token-payments, (of £1).

And I’m going to continue to do that.

And I hope you stop with all this ‘gypsy-stuff’, (I think I have to call it).

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Jun 2, 2014 at 5:05 AM
Subject: Update/Fwd: To: Sarah Williams, Customer Relations. Your ref:
CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>

Hi,

I’ve thought more about this now.

It’s perhaps a bit complicated, with all the tarifs.

So perhaps I could just go back, to the payment-plan, which I had,
back in 2011, I was thinking.

Then I paid you £5 a month, (if I’m not mistaking).

I hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, May 30, 2014 at 1:21 AM
Subject: To: Sarah Williams, Customer Relations. Your ref: CAS14-0035+4051-SW
To: United Utilities <Customer.service@uuplc.co.uk>
Cc: Q&A <contactus@stepchange.org>

Hi,

I’m refering to your letter of 28/5, which I received today, (Thursday).

If I could do one thing at a time, then I think I would like to please
apply for a support tariff.

(Since you don’t want me to pay token-payments any longer).

I hope that’s alright, and that I can get the tariff that cost the
least, (£117), if I’m eligable for it, since I don’t have that much
money, on my budget, for this cost, unfortunately.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

PS.

I attach a scanned copy of the letter, and send a copy e-mail to
Stepchange, since I’ve earlier updated them about the case.

3 attachments

united utilities 1.jpg
127K

united utilities 2 1.jpg
130K

united utilities 2 2.jpg
46K

PS.

Her er vedleggene:

6. juni 2014

Jeg fikk enda et brev fra United Utilities

6. juni 2014
Jeg fikk et brev fra United Utlities

6. juni 2014

Jeg sendte en e-post til United Utilities

Erik Ribsskog

Your response from United Utilities CAS14:00638000000486

Erik Ribsskog

Fri, Jun 6, 2014 at 4:25 PM

To: United Utilities

Cc: Q&A

, Contact-Us

, “sande.vgs”
, “president@ansa.no”

, Google Press , Colin Simber

Hi,

I don’t think I’ve even heard about ‘my account’ before.

I have some arrears with you, so I think I’ve been contacted, by Concilia, sometimes, (instead of United Utilities).

And I can’t remember Concilia mentioning ‘my account’.

And I have a lot of other accounts ‘everywhere’, and I have been paying tokey-payments from your web-site, without this ‘my account’, (if I’m not mistaking).

So I’m not really interested in ‘my account’, (at least not at the moment).

(Since I can’t think of any reason that I need it, really.

At least not at the moment).

At the moment I’m more interested in who’s doing sabotage against me, to be honest.

The Jobcentre are even taking me to court, do to similar sabotage.

So this internet-sabotage/impersonation against me, isn’t any fun, I think.

Regards,

Erik Ribsskog

On Fri, Jun 6, 2014 at 12:15 PM, United Utilities <Customer.service@uuplc.co.uk> wrote:

Dear Mr Ribsskog

Our ref: CAS14-0040-4877

Thank you for your contact received on 31 May 2014 regarding a recent email from our My Account service.

I have tried to contact you today at 12:10pm but unfortunately i was unable to reach you.

Please confirm whether you have used your email to register for any accounts with us also if you have used any other email on our My Account service.

Once your response is received we will be able to investigate further.

I trust the information provided will be of assistance to you.

Yours sincerely

Carol Sessford

Customer Advisor

If you need to contact us again, here are some options:

1.   Visit our website unitedutilities.com where you can register with MyAccount to manage your account online or complete the Contact Us form

2.   Call us on 0845 746 1100 – our office is open Monday to Friday 8.00 am to 8.00 pm, and Saturday 8.00 am to 5.00 pm

3.    Write to us at: United Utilities, PO Box 50, Warrington, WA55 1AQ

4.   Click reply to this email

© United Utilities Group PLC 2013

——————- Original Message ——————-
From:Erik Ribsskog
Received: 06/06/2014 09:41
To: Customer.service@uuplc.co.uk; United Utilities
Subject: Password reset
Hi,

I haven't requsted this password-reset.

Regards,

Erik Ribsskog

PS.

Here is more about this:

Erik Ribsskog <eribsskog@gmail.com>
Request for a password reset
noreply.myaccountnotification@uuplc.co.uk
<noreply.myaccountnotification@uuplc.co.uk>    Fri, May 30, 2014 at
1:40 AM
To: eribsskog@gmail.com
United Utilities My Account

Dear Mr Ribsskog

Thank you for requesting a new password for My Account.

To reset your password please click on the link below:

Change Password

If you haven’t requested a password reset recently with us please let
us know here

Thank you for using My Account
United Utilities

P.S. please do not reply to this email. If you need to get in touch
with us you can contact us here.

Copyright - United Utilities Group PLC 2014, © United Utilities Group
PLC 2014 United Utilities Group PLC, Haweswater House, Lingley Mere
Business Park, Lingley Green Avenue, Great Sankey, Warrington,
Cheshire, WA5 3LP. Company number: 6559020. Registered in England and
Wales

EMGateway3.uuplc.co.uk made the following annotations
---------------------------------------------------------------------
The information contained in this e-mail is intended only
for the individual to whom it is addressed. It may contain
legally privileged or confidential information or otherwise
be exempt from disclosure. If you have received this Message
in error or there are any problems, please notify the sender
immediately and delete the message from your computer. You
must not use, disclose, copy or alter this message for any
unauthorised purpose. Neither United Utilities Group PLC nor
any of its subsidiaries will be liable for any direct, special,
indirect or consequential damages as a result of any virus being
passed on, or arising from the alteration of the contents of
this message by a third party.

United Utilities Group PLC, Haweswater House, Lingley Mere
Business Park, Lingley Green Avenue, Great Sankey,
Warrington, WA5 3LP
Registered in England and Wales. Registered No 6559020

www.unitedutilities.com
www.unitedutilities.com/subsidiaries
The information contained in this e-mail is intended only
for the individual to whom it is addressed. It may contain
legally privileged or confidential information or otherwise
be exempt from disclosure. If you have received this
Message in error or there are any problems, please notify
the sender immediately and delete the message from your
computer. You must not use, disclose, copy or alter this
message for any unauthorised purpose. Neither United
Utilities Group PLC nor any of its subsidiaries will be
liable for any direct, special, indirect or consequential
damages as a result of any virus being passed on, or
arising from the alteration of the contents of this message
by a third party.
---------------------------------------------------------------------
EMGateway3.uuplc.co.uk made the following annotations
———————————————————————
The information contained in this e-mail is intended only
for the individual to whom it is addressed. It may contain
legally privileged or confidential information or otherwise
be exempt from disclosure. If you have received this Message
in error or there are any problems, please notify the sender
immediately and delete the message from your computer. You
must not use, disclose, copy or alter this message for any
unauthorised purpose. Neither United Utilities Group PLC nor
any of its subsidiaries will be liable for any direct, special,
indirect or consequential damages as a result of any virus being
passed on, or arising from the alteration of the contents of
this message by a third party.

United Utilities Group PLC, Haweswater House, Lingley Mere
Business Park, Lingley Green Avenue, Great Sankey,
Warrington, WA5 3LP
Registered in England and Wales. Registered No 6559020

www.unitedutilities.com
www.unitedutilities.com/subsidiaries
———————————————————————

6. juni 2014

Jeg sendte en e-post til United Utilities

Erik Ribsskog

Your response from United Utilities CAS14:00927000000045

Erik Ribsskog

Thu, Jun 5, 2014 at 6:09 PM

To: United Utilities

Cc: Q&A

Bcc: Colin Simber

Hi,

thank you for your e-mail!

It would be fine if you could try to find out who are doing sabotage against me on the internet.

This happens all the time.

I’m also waiting to hear back from you, (United Utilities),
about my improved offer, of a £5 monthly token-payment, (from e.g. next
month).

Best regards,

Erik Ribsskog

On Thu, Jun 5, 2014 at 3:34 PM, United Utilities <Customer.service@uuplc.co.uk> wrote:

Dear Mr Ribsskog

Our ref: CAS14-0040-0737-SW

Thank
you for taking the time to contact us by email on 30 May 2014 regarding
a My Account password reset email you have received from us that you
did not request.

I
am sorry that you have received this email if you did not request a
reset of your My Account password, please disregard the email you have
received.

Please
note however that I have checked your account and you do not seem to be
registered for My Account. If you would like to register or if you have
registered but not receive an activation email please click the
following link to complete the registration process:

www.unitedutilities.com/myaccount

If
you would like to discuss any aspect of the response, please call me on
the number provided below. Our office is open Monday to Friday from
9.00 am to 5.00 pm.



Yours sincerely

Sarah Williams

Case Owner

Customer Relations Department



If you need to contact us again, here are some options:

1.     Call us on 0845 309 3003 (Select option 2)

2.     Visit our website unitedutilities.com where you can register with MyAccount to manage your account online or complete the Contact Us form

3.     Write to us at: United Utilities, PO Box 50, Warrington, WA55 1AQ

© United Utilities Group PLC 2013

EMGateway3.uuplc.co.uk made the following annotations
———————————————————————
The information contained in this e-mail is intended only
for the individual to whom it is addressed. It may contain
legally privileged or confidential information or otherwise
be exempt from disclosure. If you have received this Message
in error or there are any problems, please notify the sender
immediately and delete the message from your computer. You
must not use, disclose, copy or alter this message for any
unauthorised purpose. Neither United Utilities Group PLC nor
any of its subsidiaries will be liable for any direct, special,
indirect or consequential damages as a result of any virus being
passed on, or arising from the alteration of the contents of
this message by a third party.

United Utilities Group PLC, Haweswater House, Lingley Mere
Business Park, Lingley Green Avenue, Great Sankey,
Warrington, WA5 3LP
Registered in England and Wales. Registered No 6559020

www.unitedutilities.com
www.unitedutilities.com/subsidiaries
———————————————————————

5. juni 2014

Jeg sendte en e-post til United Utilities

Erik Ribsskog

Update/Fwd: To: Sarah Williams, Customer Relations. Your ref: CAS14-0035+4051-SW

Erik Ribsskog

Mon, Jun 2, 2014 at 5:05 AM

To: United Utilities

Cc: Q&A

Hi,

I’ve thought more about this now.

It’s perhaps a bit complicated, with all the tarifs.

So perhaps I could just go back, to the payment-plan, which I had,
back in 2011, I was thinking.

Then I paid you £5 a month, (if I’m not mistaking).

I hope this is alright!

Yours sincerely,

Erik Ribsskog

Hi,

I’m refering to your letter of 28/5, which I received today, (Thursday).

If I could do one thing at a time, then I think I would like to please
apply for a support tariff.

(Since you don’t want me to pay token-payments any longer).

I hope that’s alright, and that I can get the tariff that cost the
least, (£117), if I’m eligable for it, since I don’t have that much
money, on my budget, for this cost, unfortunately.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

PS.

I attach a scanned copy of the letter, and send a copy e-mail to
Stepchange, since I’ve earlier updated them about the case.

3 attachments

uu1.jpg
167K

uu 2.jpg
136K

uu3.jpg
59K

2. juni 2014

Jeg sendte en e-post til Stepchange

Erik Ribsskog

StepChange Debt Charity

Erik Ribsskog

Sat, May 31, 2014 at 11:47 PM

To: Q&A

Cc: United Utilities

Hi,

thanks for the reply!

I’m going to wait untill I hear from United Utilities, about if I can
get the lowest tarif, before I decide what to do next.

So it could be that I contact you again, when I hear back from United Utilities.

Thanks for the reply anyway!

Regards,

Erik Ribsskog

On Fri, May 30, 2014 at 11:58 AM, Q&A <contactus@stepchange.org> wrote:
> Hi Eric
>
> Thanks for sending us a copy of this correspondence.
>
> It looks as though United Utilities have a number of ways in which
they can help you manage your bills. Switching to a cheaper tariff would
definitely help and I would definitely look further into any grants
that they offer towards the arrears.
>
> We would encourage you to try to budget so that you can cover your
ongoing usage for your utility bills. We would recommend paying the £1
token payment towards the arrears rather than the whole bill. This will
stop you falling further behind with payments.
>
> Please keep in touch with us and let us know if we can be of further assistance.
>
>
> Lucy
> Web Helpline Advisor
>
>
>
>
>
> Follow us on Twitter
> http://twitter.com/moneyaware
>
> Like us on Facebook
> http://www.facebook.com/moneyaware
>
> Read the MoneyAware blog
> http://moneyaware.co.uk
>
> —–Original Message—–
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 30 May 2014 01:21
> To: United Utilities
> Cc: Q&A
> Subject: To: Sarah Williams, Customer Relations. Your ref: CAS14-0035+4051-SW
>
> Hi,
>
> I’m refering to your letter of 28/5, which I received today, (Thursday).
>
> If I could do one thing at a time, then I think I would like to please apply for a support tariff.
>
> (Since you don’t want me to pay token-payments any longer).
>
> I hope that’s alright, and that I can get the tariff that cost the
least, (£117), if I’m eligable for it, since I don’t have that much
money, on my budget, for this cost, unfortunately.
>
> Hope this is alright!
>
> Yours sincerely,
>
> Erik Ribsskog
>
> PS.
>
> I attach a scanned copy of the letter, and send a copy e-mail to
Stepchange, since I’ve earlier updated them about the case.
>
> This message may contain confidential information and is intended for the addressee only.
> If you have received this information in error, please return it to us and delete it
> from your computer.
> Although StepChange Debt Charity operates anti-virus programmes, it does not accept
> responsibility for any damage whatsoever that is caused by viruses being passed.
> As emails are not a secure method of communication StepChange Debt Charity does not
> accept legal responsibility for the contents of this message.
> Foundation for Credit Counselling, trading as StepChange Debt Charity,
> Wade House, Merrion Centre, Leeds LS2 8NG. Company No. 2757055, Charity No. 1016630.
> Authorised and regulated by the Financial Conduct Authority.

1. juni 2014

Jeg fikk et brev fra United Utilities

30. mai 2014
Det her er et brev jeg fikk fra United Utilities i april

19. mai 2014
Her er et brev jeg fikk fra United Utilities i april

18. mai 2014