Stikkord: United Utilities
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Jeg sendte en ny e-post til United Utilities, EFTA og UD
Gmail – To the Managing Director/Fwd: To: Tom Pearson, Case Manager/Fwd: FW: RS852927
Erik Ribsskog
<eribsskog@gmail.com>
To the Managing Director/Fwd: To: Tom Pearson, Case Manager/Fwd: FW: RS852927
Erik Ribsskog
<eribsskog@gmail.com>
Tue, Dec 14, 2010 at 1:11 AM
To:
mail.gva@efta.int
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Dec 14, 2010 at 1:09 AM
Subject: Fwd: To the Managing Director/Fwd: To: Tom Pearson, Case Manager/Fwd: FW: RS852927
To: Customer.Services@uuplc.co.uk
Cc: Elin.BJERKEBO@efta.int Is this the CIA who's fucking with me?Must be Americans since you think Norway are like the Soviet.When you Brits, (ex-pudles of Bush), fuck with me here, you offer me compensation 10-25 punds.This must be yankees fucking with me throw Brits since you think Norway are like the Soviets.Are you Brits fucking with me to see if I'm working class?You have no right to play games with peoples lifes.I'm getting grey hair because of you.You are torturing me and should be sentenced to death I think in a war-trial, since I'm/was a Nato-soldier etc, a week a year, in the Norwegian Home-defence.Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Dec 14, 2010 at 1:02 AM
Subject: Fwd: To the Managing Director/Fwd: To: Tom Pearson, Case Manager/Fwd: FW: RS852927
To: Customer.Services@uuplc.co.ukHi,
and I mean compensations like they get in the USA.I'm from Norway I'm not from the Soviet.Erik Ribsskog
———- Forwarded message ———-From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Dec 14, 2010 at 12:44 AMSubject: To the Managing Director/Fwd: To: Tom Pearson, Case Manager/Fwd: FW: RS852927
To: Customer Services <Customer.Services@uuplc.co.uk
> Hi,
why do I get a letter today from Mr. Scott W. Simpson, when I sent my e-mail to Mr. Tom Pearson?Also, why do I have to call about my financial situation, when I've already sent you an income and expenditure-form, on 6/12?This is on top of the previous harassment, now I think you should send me a compensation.Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Mon, Dec 6, 2010 at 2:00 AM
Subject: To: Tom Pearson, Case Manager/Fwd: FW: RS852927
To: Customer.Services@uuplc.co.ukHi,thank you for your e-mail.I'm sorry about that the direct debit was bounced, but I started an internet-shop, selling glacier-mints to Norway, since they were stopped being sold there, and then I had to use my bank-account for the e-business, and then I lost a bit overview, since it's the first business I've set up.I was attacked by hackers, so I've closed the business now, but am going to try to set it up again later.I enclose the income and expenditure-form, which you sent, the other day, and hope that this should be ok, since this is all I can afford at the moment since I'm un-employed.But I have a Higher National Diploma, in IT, and I've worked as a shop-manager in a big chain, (Rimi), in Norway, so I think I'm soon going to find employment, and then I can start paying on the arrears.I'm on a budget in co-operation with the CCCS, by the way.Hope this is alright!Yours sincerely,Erik Ribsskog———- Forwarded message ———-
From: Customer Relations <CustomerRelationsDONOTREPLY@uuplc.co.uk >Date: Thu, Dec 2, 2010 at 4:21 PM
Subject: FW: RS852927
To: eribsskog@gmail.com==============================
============================== ============================== ==============================
The information contained in this e-mail is intended only
for the individual to whom it is addressed. It may contain
legally privileged or confidential information or otherwise
be exempt from disclosure. If you have received this Message
in error or there are any problems, please notify the sender
immediately and delete the message from your computer. You
must not use, disclose, copy or alter this message for any
unauthorised purpose. Neither United Utilities Group PLC nor
any of its subsidiaries will be liable for any direct, special,
indirect or consequential damages as a result of any virus being
passed on, or arising from the alteration of the contents of
this message by a third party.
United Utilities Group PLC, Haweswater House, Lingley Mere
Business Park, Lingley Green Avenue, Great Sankey,
Warrington, WA5 3LP
Registered in England and Wales. Registered No 6559020
www.unitedutilities.com
www.unitedutilities.com/subsidiaries
============================================================ ============================== ==============================
3 attachments img173.jpg
334Kimg174.jpg
342K
RS852927.doc
54K
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Jeg sendte en ny e-post til United Utilities
Gmail – To: Tom Pearson, Case Manager/Fwd: FW: RS852927
Erik Ribsskog
<eribsskog@gmail.com>
To: Tom Pearson, Case Manager/Fwd: FW: RS852927
Erik Ribsskog
<eribsskog@gmail.com>
Mon, Dec 6, 2010 at 2:00 AM
To:
Customer.Services@uuplc.co.uk
Hi,thank you for your e-mail.I'm sorry about that the direct debit was bounced, but I started an internet-shop, selling glacier-mints to Norway, since they were stopped being sold there, and then I had to use my bank-account for the e-business, and then I lost a bit overview, since it's the first business I've set up.I was attacked by hackers, so I've closed the business now, but am going to try to set it up again later.I enclose the income and expenditure-form, which you sent, the other day, and hope that this should be ok, since this is all I can afford at the moment since I'm un-employed.But I have a Higher National Diploma, in IT, and I've worked as a shop-manager in a big chain, (Rimi), in Norway, so I think I'm soon going to find employment, and then I can start paying on the arrears.I'm on a budget in co-operation with the CCCS, by the way.Hope this is alright!Yours sincerely,Erik Ribsskog———- Forwarded message ———-
From: Customer Relations <CustomerRelationsDONOTREPLY@uuplc.co.uk >Date: Thu, Dec 2, 2010 at 4:21 PM
Subject: FW: RS852927
To: eribsskog@gmail.com==============================
============================== ============================== ==============================
The information contained in this e-mail is intended only
for the individual to whom it is addressed. It may contain
legally privileged or confidential information or otherwise
be exempt from disclosure. If you have received this Message
in error or there are any problems, please notify the sender
immediately and delete the message from your computer. You
must not use, disclose, copy or alter this message for any
unauthorised purpose. Neither United Utilities Group PLC nor
any of its subsidiaries will be liable for any direct, special,
indirect or consequential damages as a result of any virus being
passed on, or arising from the alteration of the contents of
this message by a third party.
United Utilities Group PLC, Haweswater House, Lingley Mere
Business Park, Lingley Green Avenue, Great Sankey,
Warrington, WA5 3LP
Registered in England and Wales. Registered No 6559020
www.unitedutilities.com
www.unitedutilities.com/subsidiaries
============================================================ ============================== ==============================
3 attachments img173.jpg
334Kimg174.jpg
342KRS852927.doc
54K
PS.
Her er vedleggene jeg sendte:
PS 2.
Her er e-brevet jeg fikk fra de:
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Jeg sendte en ny e-post til United Utilites
Gmail – To Helen Cosgrove/Fwd: New complaint/Fwd: Voicemail from Helen C. today/Fwd: Complaint
Erik Ribsskog
<eribsskog@gmail.com>
To Helen Cosgrove/Fwd: New complaint/Fwd: Voicemail from Helen C. today/Fwd: Complaint
Erik Ribsskog
<eribsskog@gmail.com>
Sat, Nov 27, 2010 at 1:52 PM
To:
Customer.Services@uuplc.co.uk
Hi,now, an hour ago, I got your letter in the post.But this was after the phone-call, this morning.So I send another e-mail now.It's fine for me to set up a Income and Expenditure-form, if you send me this.I'd rather we do this in writing, since I'm from Norway, I have sometimes problems communicating with your customer support, since many of them don't seem to have English as their first language, perhaps.And if the people on your customer-support, don't speak clear English, then I strugle a bit.So I'd rather you'd just send me a form in the post, if that's ok, (instead of calling me about this), if that's ok.Hope this alright, and thank you very much for your letter again!Yours sincerely,Erik Ribsskog———- Forwarded message ———-From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sat, Nov 27, 2010 at 10:51 AM
Subject: New complaint/Fwd: Voicemail from Helen C. today/Fwd: ComplaintTo: Customer.Services@uuplc.co.uk
Hi,
on 25/11, I got a phone-call, from Helen C., in the afternoon.I told her to check my e-mail from earlier the same day, so that we were on level.Which she agreed to.And we agreed to take it from there.About an hour ago, a man in his twenties I think, with the name Avalies called me.I said I'd find my United Utilities-file.Then he just hang up.I can't see that Helen C., har done what she said on 25/11.I think I'm mobbed from employees in your company, (see also my first complaint).Why do someone, (asians), go in between the normal procedures here?Do you have problems with e.g. muslim mafia?Regards,Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Thu, Nov 25, 2010 at 12:17 PM
Subject: Voicemail from Helen C. today/Fwd: Complaint
To: Customer.Services@uuplc.co.ukHi,
I got a voicemail from Helen C, (something with Cros?), today, regarding my complaint, from 18. November.I was wondering if we could please deal with the complaint in writing, since I think it's easier to keep the overview then.(I'm also from Norway, so I'm sometimes a bit slow on the phone, unfortunately).Hope this is alright!Yours sincerely,Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Thu, Nov 18, 2010 at 5:45 PM
Subject: Fwd: Complaint
To: Customer.Services@uuplc.co.ukTo clearify, I told the third woman, that I only called to set up the direct debit-mandate, since I haven't recieved anything in the post regarding the direct debit-mandate.
But the third woman didn't want me to set up a direct debit-agreement for £25, like stated in your letter from 12/11.So I reacon you don't want my money.And I'm unemployed so I have a lot of other expenses, so that's really no problem with me.Best regards,Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Thu, Nov 18, 2010 at 5:36 PM
Subject: Complaint
To: Customer.Services@uuplc.co.ukHi,
I got your letter from November 12th, saying: 'your payment arrangement is as follows [..] Your montly payment is £25'.After I sent you an e-mail on November 9th explaining about my sercomstances, (that I'm unemployed etc).It says I have to return a Direct Debit mandate, before December 2.Yet today I got a text-message saying it's 'vital' for me, to call United Utilities.I have to speak with three women there, all of them using a very descending tone, going through what I explained about in my e-mail from November 9th.Then, the third woman tell me my payment-arrangent, from your letter from November 12 has been canceled, (and replaced with a new payment arrangement of £305).How can you do a thing like this?It's not even close to December 2, which was my time-limit, for setting up the Direct Debit.Now, today, I was so harrased by these women, so I said I wasn't going to pay a penny.I hope you investigate my complaint, and agree that I should receive compensation for being treated in this way by your representatives.Erik Ribsskog
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Jeg sendte en ny e-post til United Utilites
Gmail – New complaint/Fwd: Voicemail from Helen C. today/Fwd: Complaint
Erik Ribsskog
<eribsskog@gmail.com>
New complaint/Fwd: Voicemail from Helen C. today/Fwd: Complaint
Erik Ribsskog
<eribsskog@gmail.com>
Sat, Nov 27, 2010 at 10:51 AM
To:
Customer.Services@uuplc.co.uk
Hi,on 25/11, I got a phone-call, from Helen C., in the afternoon.I told her to check my e-mail from earlier the same day, so that we were on level.Which she agreed to.And we agreed to take it from there.About an hour ago, a man in his twenties I think, with the name Avalies called me.I said I'd find my United Utilities-file.Then he just hang up.I can't see that Helen C., har done what she said on 25/11.I think I'm mobbed from employees in your company, (see also my first complaint).Why do someone, (asians), go in between the normal procedures here?Do you have problems with e.g. muslim mafia?Regards,Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Thu, Nov 25, 2010 at 12:17 PM
Subject: Voicemail from Helen C. today/Fwd: Complaint
To: Customer.Services@uuplc.co.ukHi,
I got a voicemail from Helen C, (something with Cros?), today, regarding my complaint, from 18. November.I was wondering if we could please deal with the complaint in writing, since I think it's easier to keep the overview then.(I'm also from Norway, so I'm sometimes a bit slow on the phone, unfortunately).Hope this is alright!Yours sincerely,Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Thu, Nov 18, 2010 at 5:45 PM
Subject: Fwd: Complaint
To: Customer.Services@uuplc.co.ukTo clearify, I told the third woman, that I only called to set up the direct debit-mandate, since I haven't recieved anything in the post regarding the direct debit-mandate.
But the third woman didn't want me to set up a direct debit-agreement for £25, like stated in your letter from 12/11.So I reacon you don't want my money.And I'm unemployed so I have a lot of other expenses, so that's really no problem with me.Best regards,Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Thu, Nov 18, 2010 at 5:36 PM
Subject: Complaint
To: Customer.Services@uuplc.co.ukHi,
I got your letter from November 12th, saying: 'your payment arrangement is as follows [..] Your montly payment is £25'.After I sent you an e-mail on November 9th explaining about my sercomstances, (that I'm unemployed etc).It says I have to return a Direct Debit mandate, before December 2.Yet today I got a text-message saying it's 'vital' for me, to call United Utilities.I have to speak with three women there, all of them using a very descending tone, going through what I explained about in my e-mail from November 9th.Then, the third woman tell me my payment-arrangent, from your letter from November 12 has been canceled, (and replaced with a new payment arrangement of £305).How can you do a thing like this?It's not even close to December 2, which was my time-limit, for setting up the Direct Debit.Now, today, I was so harrased by these women, so I said I wasn't going to pay a penny.I hope you investigate my complaint, and agree that I should receive compensation for being treated in this way by your representatives.Erik Ribsskog
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United Utilities ringte
Nå ringte Helen fra United Utilities.
Jeg sa at jeg hadde sendt en e-post tidligere idag.
(Etter å ha mottatt hennes ‘voicemail’, altså en sånn beskjed, på mobilen, som jeg ikke husker hva heter på norsk, ‘tale-beskjed’ kanskje?).
Hun sa at hun ikke hadde fått den e-posten enda, for de havner hos en annen avdeling.
Hun lurte på om jeg ville diskutere min e-post fra 18. november.
Jeg sa at jeg ønsket at hun leste min e-post fra idag først.
Og om vi kunne ta det derfra.
Siden at da ville vi være på bølgelengde.
Det sa hun at var greit.
Så det syntes jeg var bra, at hun gikk med på det, istedet for å prøve å ‘overkjøre’ meg, syntes jeg.
Så det var ikke værst.
Men men.
Så vi får se hva som skjer.
Vi får se.
Mvh.
Erik Ribsskog
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Jeg sendte en ny e-post til United Utilities
Gmail – Voicemail from Helen C. today/Fwd: Complaint
Erik Ribsskog
<eribsskog@gmail.com>
Voicemail from Helen C. today/Fwd: Complaint
Erik Ribsskog
<eribsskog@gmail.com>
Thu, Nov 25, 2010 at 12:17 PM
To:
Customer.Services@uuplc.co.uk
Hi,I got a voicemail from Helen C, (something with Cros?), today, regarding my complaint, from 18. November.I was wondering if we could please deal with the complaint in writing, since I think it's easier to keep the overview then.(I'm also from Norway, so I'm sometimes a bit slow on the phone, unfortunately).Hope this is alright!Yours sincerely,Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Nov 18, 2010 at 5:45 PMSubject: Fwd: Complaint
To: Customer.Services@uuplc.co.ukTo clearify, I told the third woman, that I only called to set up the direct debit-mandate, since I haven't recieved anything in the post regarding the direct debit-mandate.
But the third woman didn't want me to set up a direct debit-agreement for £25, like stated in your letter from 12/11.So I reacon you don't want my money.And I'm unemployed so I have a lot of other expenses, so that's really no problem with me.Best regards,Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Thu, Nov 18, 2010 at 5:36 PM
Subject: Complaint
To: Customer.Services@uuplc.co.ukHi,
I got your letter from November 12th, saying: 'your payment arrangement is as follows [..] Your montly payment is £25'.After I sent you an e-mail on November 9th explaining about my sercomstances, (that I'm unemployed etc).It says I have to return a Direct Debit mandate, before December 2.Yet today I got a text-message saying it's 'vital' for me, to call United Utilities.I have to speak with three women there, all of them using a very descending tone, going through what I explained about in my e-mail from November 9th.Then, the third woman tell me my payment-arrangent, from your letter from November 12 has been canceled, (and replaced with a new payment arrangement of £305).How can you do a thing like this?It's not even close to December 2, which was my time-limit, for setting up the Direct Debit.Now, today, I was so harrased by these women, so I said I wasn't going to pay a penny.I hope you investigate my complaint, and agree that I should receive compensation for being treated in this way by your representatives.Erik Ribsskog
