Stikkord: United Utilities

Jeg fikk et brev fra United Utilities

28. november 2012
Mer om budsjett

Gmail – New Update/Fwd: Update/Fwd: To: Fiona Bailey, Head of Collections

Erik Ribsskog
<eribsskog@gmail.com>

New Update/Fwd: Update/Fwd: To: Fiona Bailey, Head of Collections

Erik Ribsskog

<eribsskog@gmail.com>

Tue, Nov 20, 2012 at 7:55 AM

To:
Customer.Services@uuplc.co.uk

Hi,

I just wanted to update about that I’ve finally got some money on my bank-account now, so I’ve gotten to pay the earlier mentioned bill.

Sorry about the delay with this!

Best regards,

Erik Ribsskog

PS.

I attach a scanned copy of the receipt for this payment.

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Fri, Nov 16, 2012 at 12:36 PM
Subject: Update/Fwd: To: Fiona Bailey, Head of Collections
To: Customer.Services@uuplc.co.uk
Cc: Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>, CONTACT-US <CONTACT-US@dwp.gsi.gov.uk>

Hi again,

and my account-number is: 409 563 4376.

I’ve had some problems with the Jobcentre lately.

They haven’t sent me my Jobseekers Allowance, for three months now.

So I think I’m £1 in arrears, (the token payment for 25/10).

But I’ll send this as soon as I get money from the Jobcentre.

Hope this is alright.

And my new address is:

10 Keith Court

Keith Avenue

Liverpool

L4 5XJ

In case I haven’t sent you that.

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Fri, Nov 16, 2012 at 11:58 AM
Subject: To: Fiona Bailey, Head of Collections
To: Customer.Services@uuplc.co.uk

Hi,

today I got a letter from you, in the post, and after I opened it, I saw that it was for Mr. Kirk, a previous tenant, at this address.

Mr. Kirk doesn’t live at this address any longer.

I’ve lived here since May.

You write something about ‘debt recovery’, so I send this e-mail just to update you about this.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

PS.

I attach the mentioned letter

united utilities receipt.jpg
36K

20. november 2012
Jeg sendte en e-post til United Utilities

Gmail – Update/Fwd: To: Fiona Bailey, Head of Collections

Erik Ribsskog
<eribsskog@gmail.com>

Update/Fwd: To: Fiona Bailey, Head of Collections

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Nov 16, 2012 at 12:36 PM

To:
Customer.Services@uuplc.co.uk

Cc:
Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>, CONTACT-US <CONTACT-US@dwp.gsi.gov.uk>

Hi again,

and my account-number is: 409 563 4376.

I’ve had some problems with the Jobcentre lately.

They haven’t sent me my Jobseekers Allowance, for three months now.

So I think I’m £1 in arrears, (the token payment for 25/10).

But I’ll send this as soon as I get money from the Jobcentre.

Hope this is alright.

And my new address is:

10 Keith Court

Keith Avenue

Liverpool

L4 5XJ

In case I haven’t sent you that.

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Fri, Nov 16, 2012 at 11:58 AM
Subject: To: Fiona Bailey, Head of Collections
To: Customer.Services@uuplc.co.uk

Hi,

today I got a letter from you, in the post, and after I opened it, I saw that it was for Mr. Kirk, a previous tenant, at this address.

Mr. Kirk doesn’t live at this address any longer.

I’ve lived here since May.

You write something about ‘debt recovery’, so I send this e-mail just to update you about this.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

PS.

I attach the mentioned letter

brevet til mr kirk.jpg
68K

PS.

Her er vedlegget:

16. november 2012
Jeg var litt trøtt i dag, så jeg klarte å åpne brevet til Mr. Kirk

16. november 2012

Jeg sendte en ny e-post til United Utilities

Gmail – FW: Your Response from United Utilities

Erik Ribsskog

<eribsskog@gmail.com>

FW: Your Response from United Utilities

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Nov 30, 2011 at 4:07 PM

To:

Customer Services <Customer.Services@uuplc.co.uk>

Hi,

with the e-mail on 26/11, I attached a picture of a receipt for £2.

Which I paid with the United Utilities Payment-card, on 26/11.

Could you please acknowledge that you understand this.

Also I now live in Sunderland, and not in Liverpool, but I found a shop that accepted the PayZone card, on Saturday, (after the problems with Londis).

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Customer Relations <CustomerRelationsDONOTREPLY@uuplc.co.uk>

Date: Wed, Nov 30, 2011 at 3:57 PM
Subject: FW: Your Response from United Utilities
To: eribsskog@gmail.com

Dear Mr Ribsskog

Thank you for taking the time to contact

us through our website on 25 November 2011 and

26 November 2011. I am sorry that you

have had to contact us regarding your payment card and payment plan.

Please be advised that as a company we

are given 10 working days to reply to our customers when they contact us. I can

confirm that a payment card was issued on the 12 November 2011 and I would like

to apologise for the delay in receiving this.

I have sent you a copy of your payment

schedule today for your reference, this will be sent to you within the next 10

working days. Please be advised that this plan needs to be brought back up to

date to avoid any further debt recovery on the account.

I note from your most recent

correspondence that you state that our staff at the Londis shop have lied to

you. I must make you aware that United Utilities are not employed to work in

any Londis shops.

I have enclosed a copy of the nearest

Payzone outlets to you for you to make payment at.

Outlet

Name

Address

Post

Code

Titherbarn News

2-4 Tithebarn Street

L2 2DP

Newz 4 U

8 Dale Street

L2 4TZ

J News

36A Dale

Street

L2 5SF

I have replied to you in line with Stage

1 of our complaints procedure. If you would like any information about

this reply, please call me on 0845 309 3003 (Select Option 2). Our office

is open Monday to Friday from 9.00 am to 5.00 pm. Alternatively, If you

would prefer to contact us by email please use the ‘Contact Us’

facility on the United Utilities website as the email address this reply is

sent from does not accept incoming emails.

I trust the information provided will be

of assistance to you. For a copy of our complaints procedure, please

click on this link http://www.unitedutilities.com/Documents/Our_complaints_procedure.pdf.

Yours sincerely

Rachel Metcafe

Case Owner

Customer Relations Department

Website: www.unitedutilities.com

If you

are unable to view PDF documents you can download the required software from

this website: http://get.adobe.com/uk/reader/

When you supplied your email address and emailed us you

acknowledged and agreed that we may treat specific actions by you, such as

sending us an email, or supplying us with an email address for customer service

to respond to you, as a request that we may, where necessary, communicate in

our response personal and/or account information by unencrypted email. We

take reasonable precautions to protect your information, however you should

understand that "perfect security" does not exist on the internet or

on email networks and that use of these mediums involves some level of risk to

you.

If you would prefer to contact us using a more secure

method, please do so by:

Calling: 0845 309 3003

Writing to:

United

Utilities,

PO

Box 453,

Warrington

WA55

1SE

========================================================================================================================



The information contained in this e-mail is intended only

for the individual to whom it is addressed. It may contain

legally privileged or confidential information or otherwise

be exempt from disclosure. If you have received this Message

in error or there are any problems, please notify the sender 

immediately and delete the message from your computer. You

must not use, disclose, copy or alter this message for any

unauthorised purpose. Neither United Utilities Group PLC nor

any of its subsidiaries will be liable for any direct, special,

indirect or consequential damages as a result of any virus being 

passed on, or arising from the alteration of the contents of

this message by a third party.

 

United Utilities Group PLC, Haweswater House, Lingley Mere

Business Park, Lingley Green Avenue, Great Sankey,

Warrington, WA5 3LP

Registered in England and Wales. Registered No 6559020

 

www.unitedutilities.com

www.unitedutilities.com/subsidiaries

========================================================================================================================

30. november 2011

Jeg sendte en ny e-post til United Utilities

Gmail – Update/Fwd: Reminder/Fwd: Problems with Payment-card/Fwd: Regarding token-payments/Fwd: Customer Account Number: 409 563 4376

Erik Ribsskog

<eribsskog@gmail.com>

Update/Fwd: Reminder/Fwd: Problems with Payment-card/Fwd: Regarding token-payments/Fwd: Customer Account Number: 409 563 4376

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Nov 25, 2011 at 6:22 PM

To:

Customer.Services@uuplc.co.uk

Hi,

I got the post now, on my door, here at the hostell.

Your letter is from 14/11.

It says I have to pay £1 on 4/11, (which is _before_ the date of the letter).

And then £1 again before 4/12.

What I'll do is that I'll pay £2 in the Londis-shop, tomorrow or on Monday.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Fri, Nov 25, 2011 at 1:21 PM
Subject: Reminder/Fwd: Problems with Payment-card/Fwd: Regarding token-payments/Fwd: Customer Account Number: 409 563 4376
To: Customer.Services@uuplc.co.uk

Hi,

I still haven't got my new card in the post.

I live in a hostell, where I only get the post around once a week.

So I wondered if you could please update me about this, on e-mail, since today is a payment-date, for the token-payments.

So since I haven't recieved a new payment-card, (like the local 'immigrant-shop' here, Londis, said I needed, since they are the only ones who accept that card), I send this e-mail.

Hope you can reply this time.

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, Nov 9, 2011 at 3:31 PM
Subject: Problems with Payment-card/Fwd: Regarding token-payments/Fwd: Customer Account Number: 409 563 4376

To: Customer.Services@uuplc.co.uk

Hi,

I went to my local shop, (Londis in Ashbrooke), the other day, to pay the token-payment.

But they told me that the magnet-strip on the card didn't work.

Could you please send me new card?

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Tue, Oct 18, 2011 at 4:15 PM

Subject: Regarding token-payments/Fwd: Customer Account Number: 409 563 4376
To: Customer.Services@uuplc.co.uk

Hi,

I've been adviced by the CCCS, to pay token-payment, to my creditors, before I get a new job.

I've set the token-payment amount, to £5 a month.

But now I've reviewed my budget, and I have so many token-payments now, and I live at a hostell, where I have to pay £73 a month, so I have to reset the amount on the token-payments to £1 a month now unfortunately, from next month.

So I'm going to pay you £1 a month, from next month.

This e-mail I send insted of a token-payment, for this month.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Thu, Sep 1, 2011 at 1:13 PM
Subject: Customer Account Number: 409 563 4376
To: Customer.Services@uuplc.co.uk

Hi,

I just wanted to inform you about that I moved from my old address, in 5 Leather Lane, Liverpool, L2 2AE, on 17/8.

I'm currently un-employed and on a budget with the CCCS, so I was wondering if it's ok that I pay you token-payments, each month, since I have arrears with you, untill I get a new job.

(I pay the other companies I owe money £5 a month, untill I find a new job).

Hope this is alright!

Yours sincerely,

Erik Ribsskog

25. november 2011

Jeg sendte en ny e-post til United Utilities

Gmail – Reminder/Fwd: Problems with Payment-card/Fwd: Regarding token-payments/Fwd: Customer Account Number: 409 563 4376

Erik Ribsskog

<eribsskog@gmail.com>

Reminder/Fwd: Problems with Payment-card/Fwd: Regarding token-payments/Fwd: Customer Account Number: 409 563 4376

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Nov 25, 2011 at 1:21 PM

To:

Customer.Services@uuplc.co.uk

Hi,

I still haven't got my new card in the post.

I live in a hostell, where I only get the post around once a week.

So I wondered if you could please update me about this, on e-mail, since today is a payment-date, for the token-payments.

So since I haven't recieved a new payment-card, (like the local 'immigrant-shop' here, Londis, said I needed, since they are the only ones who accept that card), I send this e-mail.

Hope you can reply this time.

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, Nov 9, 2011 at 3:31 PM
Subject: Problems with Payment-card/Fwd: Regarding token-payments/Fwd: Customer Account Number: 409 563 4376
To: Customer.Services@uuplc.co.uk

Hi,

I went to my local shop, (Londis in Ashbrooke), the other day, to pay the token-payment.

But they told me that the magnet-strip on the card didn't work.

Could you please send me new card?

Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Tue, Oct 18, 2011 at 4:15 PM

Subject: Regarding token-payments/Fwd: Customer Account Number: 409 563 4376
To: Customer.Services@uuplc.co.uk

Hi,

I've been adviced by the CCCS, to pay token-payment, to my creditors, before I get a new job.

I've set the token-payment amount, to £5 a month.

So I'm going to pay you £1 a month, from next month.

This e-mail I send insted of a token-payment, for this month.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Thu, Sep 1, 2011 at 1:13 PM
Subject: Customer Account Number: 409 563 4376
To: Customer.Services@uuplc.co.uk

Hi,

I just wanted to inform you about that I moved from my old address, in 5 Leather Lane, Liverpool, L2 2AE, on 17/8.

I'm currently un-employed and on a budget with the CCCS, so I was wondering if it's ok that I pay you token-payments, each month, since I have arrears with you, untill I get a new job.

(I pay the other companies I owe money £5 a month, untill I find a new job).

Hope this is alright!

Yours sincerely,

Erik Ribsskog

25. november 2011

Jeg sendte en ny e-post til United Utilities

fromErik Ribsskog eribsskog@gmail.com
toCustomer.Services@uuplc.co.uk

dateTue, Oct 18, 2011 at 4:15 PM
subjectRegarding token-payments/Fwd: Customer Account Number: 409 563 4376
mailed-bygmail.com

hide details 4:15 PM (0 minutes ago)

Hi,
I’ve been adviced by the CCCS, to pay token-payment, to my creditors, before I get a new job.
I’ve set the token-payment amount, to £5 a month.
But now I’ve reviewed my budget, and I have so many token-payments now, and I live at a hostell, where I have to pay £73 a month, so I have to reset the amount on the token-payments to £1 a month now unfortunately, from next month.
So I’m going to pay you £1 a month, from next month.
This e-mail I send insted of a token-payment, for this month.
Hope this is alright!
Yours sincerely,
Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog
Date: Thu, Sep 1, 2011 at 1:13 PM
Subject: Customer Account Number: 409 563 4376
To: Customer.Services@uuplc.co.uk

Hi,

I just wanted to inform you about that I moved from my old address, in 5 Leather Lane, Liverpool, L2 2AE, on 17/8.

I’m currently un-employed and on a budget with the CCCS, so I was wondering if it’s ok that I pay you token-payments, each month, since I have arrears with you, untill I get a new job.

(I pay the other companies I owe money £5 a month, untill I find a new job).

Hope this is alright!

Yours sincerely,

Erik Ribsskog

18. oktober 2011
Jeg sendte en ny e-post til United Utilities

fromErik Ribsskog eribsskog@gmail.com

toCustomer.Services@uuplc.co.uk

dateThu, Sep 1, 2011 at 1:18 PM

subjectFwd: Customer Account Number: 409 563 4376

mailed-bygmail.com

hide details 1:18 PM (0 minutes ago)

Hi,

and my new address is:

Erik Ribsskog

Azaela Lodge

1-2 Azaela Terrace North

Sunderland

SR2 7ES

– Hide quoted text –

———- Forwarded message ———-

From: Erik Ribsskog

Date: Thu, Sep 1, 2011 at 1:13 PM

Subject: Customer Account Number: 409 563 4376

To: Customer.Services@uuplc.co.uk

Hi,

I just wanted to inform you about that I moved from my old address, in 5 Leather Lane, Liverpool, L2 2AE, on 17/8.

I’m currently un-employed and on a budget with the CCCS, so I was wondering if it’s ok that I pay you token-payments, each month, since I have arrears with you, untill I get a new job.

(I pay the other companies I owe money £5 a month, untill I find a new job).

Hope this is alright!

Yours sincerely,

Erik Ribsskog

1. september 2011
Jeg fikk et nytt brev fra United Utilities

11. april 2011