Stikkord: United Utilities

Jeg fikk et brev fra United Utilities

2. mai 2013
Jeg sendte en e-post til United Utilities
Gmail – Your response from United Utilities ***Please do not reply to this email***

Erik Ribsskog
<eribsskog@gmail.com>

Your response from United Utilities ***Please do not reply to this email***

Erik Ribsskog

<eribsskog@gmail.com>

Sun, Apr 14, 2013 at 8:56 AM

To:
customerserviceresponse-donotreply@uuplc.co.uk

Hi,

thank you for your e-mail!

I understand about the arrears, so I try to get a new job, to pay these money back faster.

So I’ll continue trying to do this.

Thanks again for the help with this.

Best regards,

Erik Ribsskog

On Thu, Apr 11, 2013 at 5:51 PM, <customerserviceresponse-donotreply@uuplc.co.uk> wrote:

Dear Mr Ribsskog

Our ref: CAS13-0025-9073

Thank you for your email dated 6 April 2013 regarding the payment arrangement on your account.

I can confirm that I have set up a payment plan of £1 per month. Your first payment is due on 25 April 2013.

I must make you aware that your payment offer is insufficient to clear your outstanding balance and your arrears will continue to accumulate.

I would like to advise you that United Utilities has a selection of schemes to assist customers in financial difficulties. For further details of these schemes, or for more advice, please contact us on 0845 746 2034 or contact your local Citizens Advice Bureau.

If you would like any information about this reply, please call us on 0845 746 1100. Our office is open Monday to Friday from 8.00 am to 8.00 pm, and Saturday from 9.00 am to 5.00 pm. Alternatively, if you would prefer to contact us again by email please use the ‘Contact Us’ facility on our website as the email address this reply is sent from does not accept incoming emails.

I trust the information provided will be of assistance to you.

Yours sincerely

Robert Kirkham

Customer Advisor

Please do not reply to this email as the email address does not accept incoming emails

If you need to contact us again, you can do one of the following:

1. Complete the Contact Us form on our website: www.unitedutilities.com

2. Call us on:0845 746 1100

3. Write to us at: United Utilities, PO Box 50, Warrington, WA55 1AQ

While absolute security does not exist on the internet or on email networks, we take reasonable precautions to protect your information. We may reply to this contact by email, where we feel it is appropriate to do so based on the information we hold and the detail we need to convey in our response.
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The information contained in this e-mail is intended only
for the individual to whom it is addressed. It may contain
legally privileged or confidential information or otherwise
be exempt from disclosure. If you have received this Message
in error or there are any problems, please notify the sender
immediately and delete the message from your computer. You
must not use, disclose, copy or alter this message for any
unauthorised purpose. Neither United Utilities Group PLC nor
any of its subsidiaries will be liable for any direct, special,
indirect or consequential damages as a result of any virus being
passed on, or arising from the alteration of the contents of
this message by a third party.

United Utilities Group PLC, Haweswater House, Lingley Mere
Business Park, Lingley Green Avenue, Great Sankey,
Warrington, WA5 3LP
Registered in England and Wales. Registered No 6559020

www.unitedutilities.com
www.unitedutilities.com/subsidiaries
========================================================================================================================
14. april 2013
Jeg sendte enda en e-post til United Utilities

Gmail – Update/Fwd: New water-bill/Fwd: To: Suzanne Cafferty, Customer Advisor/Fwd: To: Nicola Redfern, Customer Advisor

Erik Ribsskog
<eribsskog@gmail.com>

Update/Fwd: New water-bill/Fwd: To: Suzanne Cafferty, Customer Advisor/Fwd: To: Nicola Redfern, Customer Advisor

Erik Ribsskog

<eribsskog@gmail.com>

Sat, Apr 6, 2013 at 7:59 AM

To:
Customer.Services@uuplc.co.uk

Hi,

I’ve also gotten a letter from Concilia about this, yesterday.

I still send about this to United Utilities.

Since I couldn’t find an e-mail address, for Concilia, on the internet.

And when I sent my forwarded e-mail to you, from 8/12.

Then I got a reply from Concilia.

A payment-plan, for four months, of four token-payments, of £1.

And it also says on page 2, of the Concilia-letter, that cheques sent to them, should be written to United Utilities.

And I’ve also read, on the internet, that United Utilities own Concilia:

‘United Utilities own Vertex data systems ltd

Vertex Data systems ltd own First Revenue Assurance uk
First Revenue Assurance is the new name of concilila debt recovery(since mar 06 through name change).’.

http://www.consumeractiongroup.co.uk/forum/showthread.php?50906-Concilia-Debt-recovery-no-such-company

So I hope it’s ok I send about this Concilia-letter to United Utilities.

Hope this is alright!

Best regards,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sat, Apr 6, 2013 at 7:27 AM
Subject: New water-bill/Fwd: To: Suzanne Cafferty, Customer Advisor/Fwd: To: Nicola Redfern, Customer Advisor
To: Customer.Services@uuplc.co.uk

Hi,

I’m refering to my new water-bill, from 27/3, which I attach a scanned copy of, with this e-mail.

Like you can see, on page 2, I’ve had a payment-arrangement with you, (through Concilia), to pay a token-payment, of £1, since I’m uneployed at the moment, unfortuantely.

(I have a budget, which I’ve set up, in co-operation, with the CCCS.

And I can’t afford to pay much more, at the moment, unfortunately.

But I apply for many new jobs, every week, and I hope to get a new job, as soon as possible).

So I hope I can continue this token-payment-arrangement, of £1 a month, untill I find new employement.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Sat, Dec 8, 2012 at 3:44 AM
Subject: To: Suzanne Cafferty, Customer Advisor/Fwd: To: Nicola Redfern, Customer Advisor
To: Customer.Services@uuplc.co.uk

Hi,

I’m refering to you letter from 4/12, (which I attach), and to the water-bill, also from 4/12, (which I also attach a scanned copy of).

Thank you for merging my two accounts with you!

You write that the payment-arrangement stays the same.

I’m unemployed at the moment, so I have an arrangement with you that I pay £1 a month, untill I find a new job.

That payment-plan should be up to date now.

And I’m going to pay the next token-payment, of £1, within 25/12.

I just wanted to update about this, since I also got a water-bill, that mention another amount.

So just to make sure that there have been no misunderstanding about this, and to explain that my next payment is going to be the token-payment, of £1, by 25/12.

I hope that you can confirm that this is the same payment-plan, which you mention, in your letter.

(Since I got two letters from you, both dated 4/12 now).

So I just wanted to explain about the details of my payment-arrangement with you, just for the record, so to speak.

Hope this is alright, and thanks again for the letter!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, Nov 28, 2012 at 11:14 PM
Subject: To: Nicola Redfern, Customer Advisor
To: Customer Services <Customer.Services@uuplc.co.uk>

Hi,

I’m refering to your letter from 26/11, which I recieved today, about my water bill arrears, from Hope Chambers.

Today, I also recieved my new water bill, for 10 Keith Court.

I’m unfortunately still unemployed at the moment, (even if I get to job-interview quite often now).

So I can’t afford to pay more than token-payments untill I find a new job, unfortunately.

So I was wondering if you could please merge my old account with you, from Leather Lane, with my new account, for 10 Keith Court.

And then I would just continue to pay one token-payment monthly, (like the agreement I have with you now says), untill I find a new job.

So that my next token-payment is due on 25/12.

Hope this is alright, and thank you again for your letter!

Yours sincerely,

Erik Ribsskog

PS.

I attach scanned copies of both the mentioned letters.

2 attachments

concilia.jpg
76K

concilia2.jpg
135K

PS.

Her er vedleggene:

6. april 2013
Jeg sendte en e-post til United Utilities

Gmail – New water-bill/Fwd: To: Suzanne Cafferty, Customer Advisor/Fwd: To: Nicola Redfern, Customer Advisor

Erik Ribsskog
<eribsskog@gmail.com>

New water-bill/Fwd: To: Suzanne Cafferty, Customer Advisor/Fwd: To: Nicola Redfern, Customer Advisor

Erik Ribsskog

<eribsskog@gmail.com>

Sat, Apr 6, 2013 at 7:27 AM

To:
Customer.Services@uuplc.co.uk

Hi,

I’m refering to my new water-bill, from 27/3, which I attach a scanned copy of, with this e-mail.

Like you can see, on page 2, I’ve had a payment-arrangement with you, (through Concilia), to pay a token-payment, of £1, since I’m uneployed at the moment, unfortuantely.

(I have a budget, which I’ve set up, in co-operation, with the CCCS.

And I can’t afford to pay much more, at the moment, unfortunately.

But I apply for many new jobs, every week, and I hope to get a new job, as soon as possible).

So I hope I can continue this token-payment-arrangement, of £1 a month, untill I find new employement.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Sat, Dec 8, 2012 at 3:44 AM
Subject: To: Suzanne Cafferty, Customer Advisor/Fwd: To: Nicola Redfern, Customer Advisor
To: Customer.Services@uuplc.co.uk

Hi,

I’m refering to you letter from 4/12, (which I attach), and to the water-bill, also from 4/12, (which I also attach a scanned copy of).

Thank you for merging my two accounts with you!

You write that the payment-arrangement stays the same.

I’m unemployed at the moment, so I have an arrangement with you that I pay £1 a month, untill I find a new job.

That payment-plan should be up to date now.

And I’m going to pay the next token-payment, of £1, within 25/12.

I just wanted to update about this, since I also got a water-bill, that mention another amount.

So just to make sure that there have been no misunderstanding about this, and to explain that my next payment is going to be the token-payment, of £1, by 25/12.

I hope that you can confirm that this is the same payment-plan, which you mention, in your letter.

(Since I got two letters from you, both dated 4/12 now).

So I just wanted to explain about the details of my payment-arrangement with you, just for the record, so to speak.

Hope this is alright, and thanks again for the letter!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, Nov 28, 2012 at 11:14 PM
Subject: To: Nicola Redfern, Customer Advisor
To: Customer Services <Customer.Services@uuplc.co.uk>

Hi,

I’m refering to your letter from 26/11, which I recieved today, about my water bill arrears, from Hope Chambers.

Today, I also recieved my new water bill, for 10 Keith Court.

I’m unfortunately still unemployed at the moment, (even if I get to job-interview quite often now).

So I can’t afford to pay more than token-payments untill I find a new job, unfortunately.

So I was wondering if you could please merge my old account with you, from Leather Lane, with my new account, for 10 Keith Court.

And then I would just continue to pay one token-payment monthly, (like the agreement I have with you now says), untill I find a new job.

So that my next token-payment is due on 25/12.

Hope this is alright, and thank you again for your letter!

Yours sincerely,

Erik Ribsskog

PS.

I attach scanned copies of both the mentioned letters.

3 attachments

uu1.jpg
103K

uu2.jpg
218K

uu3.jpg
123K

PS.

Her er vedleggene:

6. april 2013
Jeg fikk et brev fra United Utilities

6. april 2013
Jeg sendte en ny e-post til United Utilities

Gmail – To: Suzanne Cafferty, Customer Advisor/Fwd: To: Nicola Redfern, Customer Advisor

Erik Ribsskog
<eribsskog@gmail.com>

To: Suzanne Cafferty, Customer Advisor/Fwd: To: Nicola Redfern, Customer Advisor

Erik Ribsskog

<eribsskog@gmail.com>

Sat, Dec 8, 2012 at 3:44 AM

To:
Customer.Services@uuplc.co.uk

Hi,

I’m refering to you letter from 4/12, (which I attach), and to the water-bill, also from 4/12, (which I also attach a scanned copy of).

Thank you for merging my two accounts with you!

You write that the payment-arrangement stays the same.

I’m unemployed at the moment, so I have an arrangement with you that I pay £1 a month, untill I find a new job.

That payment-plan should be up to date now.

And I’m going to pay the next token-payment, of £1, within 25/12.

I just wanted to update about this, since I also got a water-bill, that mention another amount.

So just to make sure that there have been no misunderstanding about this, and to explain that my next payment is going to be the token-payment, of £1, by 25/12.

I hope that you can confirm that this is the same payment-plan, which you mention, in your letter.

(Since I got two letters from you, both dated 4/12 now).

So I just wanted to explain about the details of my payment-arrangement with you, just for the record, so to speak.

Hope this is alright, and thanks again for the letter!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, Nov 28, 2012 at 11:14 PM
Subject: To: Nicola Redfern, Customer Advisor
To: Customer Services <Customer.Services@uuplc.co.uk>

Hi,

I’m refering to your letter from 26/11, which I recieved today, about my water bill arrears, from Hope Chambers.

Today, I also recieved my new water bill, for 10 Keith Court.

I’m unfortunately still unemployed at the moment, (even if I get to job-interview quite often now).

So I can’t afford to pay more than token-payments untill I find a new job, unfortunately.

So I was wondering if you could please merge my old account with you, from Leather Lane, with my new account, for 10 Keith Court.

And then I would just continue to pay one token-payment monthly, (like the agreement I have with you now says), untill I find a new job.

So that my next token-payment is due on 25/12.

Hope this is alright, and thank you again for your letter!

Yours sincerely,

Erik Ribsskog

PS.

I attach scanned copies of both the mentioned letters.

2 attachments

letter uu.jpg
79K

water bill.jpg
105K

PS.

Her er vedleggene:

8. desember 2012
Jeg fikk enda et brev fra United Utilities

8. desember 2012
Jeg fikk et brev fra United Utilities

8. desember 2012
Jeg sendte en e-post til United Utilities

Gmail – To: Nicola Redfern, Customer Advisor

Erik Ribsskog
<eribsskog@gmail.com>

To: Nicola Redfern, Customer Advisor

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Nov 28, 2012 at 11:14 PM

To:
Customer Services <Customer.Services@uuplc.co.uk>

Hi,

I’m refering to your letter from 26/11, which I recieved today, about my water bill arrears, from Hope Chambers.

Today, I also recieved my new water bill, for 10 Keith Court.

I’m unfortunately still unemployed at the moment, (even if I get to job-interview quite often now).

So I can’t afford to pay more than token-payments untill I find a new job, unfortunately.

So I was wondering if you could please merge my old account with you, from Leather Lane, with my new account, for 10 Keith Court.

And then I would just continue to pay one token-payment monthly, (like the agreement I have with you now says), untill I find a new job.

So that my next token-payment is due on 25/12.

Hope this is alright, and thank you again for your letter!

Yours sincerely,

Erik Ribsskog

PS.

I attach scanned copies of both the mentioned letters.

4 attachments

uu 1.jpg
112K

uu 2.jpg
120K

uu 3.jpg
91K

brev uu.jpg
77K

29. november 2012
Jeg fikk enda et brev fra United Utilities

29. november 2012