johncons

Stikkord: University of Sunderland

  • Jeg sendte en ny e-post, til Universiy of Sunderland







    Google Mail – FW: Complaint to the Chief Executive of the University of Sunderland







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    FW: Complaint to the Chief Executive of the University of Sunderland




    Erik Ribsskog

    <eribsskog@gmail.com>


    Wed, Sep 2, 2009 at 2:04 PM





    To:

    David Donkin <david.donkin@sunderland.ac.uk>



    Hi,

    ANSA, (a student-advice organisation in Norway), thought it might have been an 'IELTS-test', they wrote to me in an e-mail.


    I can't remember exactly.


    But I think that the result of this test should perhaps be in my file with you, explaining why I didn't take English-classes, since they didn't want me to, since I got the highest grade, on the test.


    I also saw, after I sent the first e-mail, that you wonder why I quite the studies, before time, in Sunderland.


    This was because of that my study-finance from Norway, was four months delayes, due to that my home-university in Norway, Oslo University College, first wouldn't accept my modules, as part of my bachelor-degree, even if Oslo University College, cooperate, with the University of Sunderland, (and another computer-student from Oslo University College, Brusk, lived next door to my/our flat, at the Forge).


    And this was even after that Oslo University College, had lost my application to Sunderland, that I gave them, around February 2004, and after that they had denied me Erasmus-programme founding, on three occations/applications, and after they had lost an application for study-loan, that they were supposed to send.


    So I didn't get my study-loan, before in January, of 2005, four months after I went to Sunderland.


    So the focus hadn't been that much on the studies, for me, so I had lost control on some of the modules, and the Final Year Project.


    And, I had moved from my rented flat in Oslo, so I didn't have anywhere to move to, after Sunderland.

    So then I thought, that it would be better, to find a job, in February 2005, than to wait, until June 2005, when I would have spent most of the study-loan, then I would have been without money, without a degree, and without a place to live.


    So when we had to move, to another apartment, at the Forge, (for some reason), at the beginning of the last term, in Sunderland, then I thought by myself, that it would have been stupid of me, to move to the new apartment, in the Forge, since I didn't have any fair chance, of completing my studies, anyway, since I was very delayed, due to that I had to contact companies in Norway, to explain why I was late with some loan-payments, every month, and the Home University and the Government Study-finance, I also had to contact all the time, so this was affecting my studies, in a negative way.


    So that's why I went from Sunderland, before the studies were finished, to this long delay with the study-founding, etc.


    (I've also contacted the University of Sunderland, by e-mail, in 2005/2006 and also later, and explained about this delay, and that I wanted to pay the money, for the University, later, and applied for a payback-plan, but I haven't heard anything, after I sent you the payback-plan application, to a kind of tribunal, with you).


    Now, I'm unemployed, so I haven't got that much to pay now.


    But, I try to get my files, from universities and colleges, that I've studied on, since these are with my family, in Norway, where I ended up, working on my uncles farm, with forest-work, around April 2005, after I'd tried to find a job in London etc., before that, but it was tricky, to find both a job and an apartment, abroad, I discovered.


    But my uncle, he exploited me a bit, perhaps, and let me do all the hard work, on the farm, and on my 35th birthday, on 25. July 2005, a team came to the farm, in Larvik, and tried to kill me, (after my uncle and his woman, had gone to an MC-holiday, to Denmark, they know criminals and my uncle, Martin, is a notorious MC-driver, who has been in many accidents, once killing his mate, who sat on as a passenger, on the bike).


    So then I had to go away from Norway again, since these people were so organised, so I didn't know who I could trust in Norway, after that incident, so then I went to the UK again, and ended up in Liverpool, finding a job here, using the last of the money from my study finance, from Sunderland, to pay for the flight to Liverpool, and accomodation at a hostel in Liverpool, before I found a job here, in August 2005.


    But, I've only had low pay-jobs, since I moved to Liverpool, in 2005, I haven't managed to get a well paid job, even if I have been working as a manager in Norway, and even if I've studied computing, for four years, at university-level, in Norway, on NHI (now NITH), and at Oslo University College.


    I was accepted, at the third year, of a British bachelor, in computing, when I went to the University of Sunderland, in 2004.


    So I think I should be able to get a two-year degree, from one of my home-universities in Oslo, making it easier for me, to find a job, if I have a degree, but these university-colleges, seem to make up excuses, for not sending me a two-year degree.


    So I think some mafia, in Norway, connected with my former employer, RIMI/ICA/Stein Erik Hagen, could be messing with me, since Hagen, is well-known to take 'revenge' on, people who quits working in his old company, Rimi.

    Stein Erik Hagen, is like a king, almost in Norway, like a Russian obliark, so I think that police and government in Norway, are afraid of him, so I can't get any of my rights in Norway now, and my old university-colleges, are afraid to help me, and instead makes problems for me, it seems to me.


    This was even if I never spoke even, with Mr. Hagen, when I worked in Rimi, since Rimi then had around 500 shop-managers, and it was far up to the guy on top, Hagen, but he liked to call himselv 'grocer', and not director etc., so he had complete control on everything, in Rimi, so I think he could have a grunge towards me, since I wanted to start studying again, and quit working as a shop manager, in 2002, (due to some problems with higher management, at the Rimi head-quarter, in 2000 and 2001).


    So this is were I'm at now, I'm unemployed, in Liverpool, after having had a couple of low-paid jobs here, and now I'm trying to get my files from university and colleges etc., sent to me, since my family, in Norway, don't want to send me my stuff in Norway, even if I'm here in the UK, as a refugee, I think I have to say, untill the Norwegian government, give me my rights there, that the police there give me help and information, about who it was, the team, who tried to kill me on the farm, and I've also overheard, in 2003, in Oslo, that I was being followed, by the 'mafia'.


    So if the business-man is in the Russian mafia then?

    I can't say exactly, what's going on.


    And the UK police and Home Office, they eighter wont give me my rights, and I'm not allowed to, by the Home Office, to apply to be a refugee, even if I really am, due to that they pretend they think that Norway are in the EU, or something buraucratic, like this.


    So I've sent this to the Prime Ministers Office, who also started acting buraucraticly, so I sent it to the UN, where it is at now.


    So thank you very much, for answering me about these questions.


    I'm not sure exactly, why is it you, who are answering me, when you are Assistant Director Student Recruitment and Business Partnerships, and I sent it to the top of the university, as a complaint, on bad customer-service.


    I think some principal, or something, should have maybe answered this?


    But anyway, I think that, if you look in my file there, with you, then you would find my language-test, and my application and correspondance for a payment-plan, from 2006 and 2007.


    And I'm also looking for some files, for my Final Year Project, in Sunderland, that was stored in an archive, in the class-room, at St. Peters, where that module was being thought, in the Vardy-building there.


    Peter White, thought that module, so he could perhaps find those files, because I spent quite a long time, making those files, for the first assesments, for the Final Year Project, in computing, so those would have been find to have.


    I tried to find them, when I was at the university, in February, I think it was, and spoke with the Gateway, at the city-campus, since when I called to your university, they couldn't find me on your computer, but the Gateway found me, and gave me my student-number.


    But I thinkt the Final Year Project-module, has got a new class-room, since I couldn't find my files there, but perhaps they are in my file there at student-records etc.


    Anyway, many thanks for answering my e-mail, about this!

    Yours sincerely,

    Erik Ribsskog



    On Wed, Sep 2, 2009 at 11:55 AM, David Donkin <david.donkin@sunderland.ac.uk> wrote:


    Dear Erik

    Thanks for your reply.

    I hope I haven't confused the issue too much by using the word 'informal'.

    What I meant to say was that it was not a test that related to a module you

    were registered as studying. We only record the results of modules studied

    on our Student Records System and as a result we are unable to find your

    mark there.

    We have been back to the Department that taught study abroad students to see

    if we could locate your result there but after this length of time since you

    took the test they are unable to find it.

    I know that this may be a disappointing outcome but I can assure you we have

    done everything we can to try to find your mark.

    Regards

    David

    David Donkin

    Assistant Director

    Student Recruitment and Business Partnerships

    University of Sunderland

    Chester Road

    Sunderland

    SR1 3SD

    Tel: +44 191 515 3340

    Mobile 07771 943498

    ________________________________

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 02 September 2009 09:52

    To: David Donkin

    Subject: Re: FW: Complaint to the Chief Executive of the University

    ofSunderland

    Hi,

    you write that the English-test I took at Sunderland, was an informal one.

    But it wasn't, as I understood it.

    All Study-abroad students had to take this test, in one of the first weeks,

    of the term.

    And test-results were put up, on message-boards, in the language-center

    hall, and only those who had the score 'A', didn't have to take

    English-classes.

    So it was nothing informal with this test, at all, I can't see that I wrote

    that it was an informal test, it was an obligatory test.

    I hope it's easier for you to understand now, this should be piece of cake

    to understand what I mean, for the university.

    Yours sincerely,

    Erik Ribsskog

    On Wed, Sep 2, 2009 at 9:30 AM, David Donkin <david.donkin@sunderland.ac.uk>

    wrote:

    Dear Mr Ribsskog

    Thank you for letting the University know about your recent customer

    support

    experience.

    We take all complaints very seriously indeed and wherever possible

    use them

    as an opportunity to make any needed improvements.

    I am attaching a letter to you that gives the results of my

    investigation

    into your complaint. I hope it adequately explains the issues but

    if

    anything remains unclear please do not hesitate to let me know.

    Regards

    David

    David Donkin

    Assistant Director

    Student Recruitment and Business Partnerships University of

    Sunderland

    Chester Road Sunderland

    SR1 3SD

    Tel: +44 191 515 3340

    Mobile +44 7771 943498





  • Jeg sendte om problemene med University of Sunderland, til ANSA, kanskje de vet hva den engelsk-testen heter







    Google Mail – Spørsmål om navn på språktest/Fwd: FW: Complaint to the Chief Executive of the University of Sunderland







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Spørsmål om navn på språktest/Fwd: FW: Complaint to the Chief Executive of the University of Sunderland




    Erik Ribsskog

    <eribsskog@gmail.com>


    Wed, Sep 2, 2009 at 10:20 AM





    To:

    studinfo@ansa.no



    Hei,

    vet dere hva den testen heter, som alle ikke engelsk-språkelige utenlandsstudenter, i Storbritannia, må ta, i starten av studieoppholdet heter?
    De er litt vrange i Sunderland, synes jeg det virker som.

    På forhånd takk for eventuelt svar!
    Mvh.
    Erik Ribsskog
    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Wed, Sep 2, 2009 at 9:52 AM
    Subject: Re: FW: Complaint to the Chief Executive of the University of Sunderland
    To: David Donkin <david.donkin@sunderland.ac.uk>

    Hi,

    you write that the English-test I took at Sunderland, was an informal one.
    But it wasn't, as I understood it.
    All Study-abroad students had to take this test, in one of the first weeks, of the term.

    And test-results were put up, on message-boards, in the language-center hall, and only those who had the score 'A', didn't have to take English-classes.
    So it was nothing informal with this test, at all, I can't see that I wrote that it was an informal test, it was an obligatory test.

    I hope it's easier for you to understand now, this should be piece of cake to understand what I mean, for the university.
    Yours sincerely,
    Erik Ribsskog


    On Wed, Sep 2, 2009 at 9:30 AM, David Donkin <david.donkin@sunderland.ac.uk> wrote:


    Dear Mr Ribsskog

    Thank you for letting the University know about your recent customer support

    experience.

    We take all complaints very seriously indeed and wherever possible use them

    as an opportunity to make any needed improvements.

    I am attaching a letter to you that gives the results of my investigation

    into your complaint. I hope it adequately explains the issues but if

    anything remains unclear please do not hesitate to let me know.

    Regards

    David

    David Donkin

    Assistant Director

    Student Recruitment and Business Partnerships University of Sunderland

    Chester Road Sunderland

    SR1 3SD

    Tel: +44 191 515 3340

    Mobile +44 7771 943498





  • Jeg skrev en ny e-post til University of Sunderland, som jeg tror at nok gjør seg vanskelige







    Google Mail – FW: Complaint to the Chief Executive of the University of Sunderland







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    FW: Complaint to the Chief Executive of the University of Sunderland




    Erik Ribsskog

    <eribsskog@gmail.com>


    Wed, Sep 2, 2009 at 9:52 AM





    To:

    David Donkin <david.donkin@sunderland.ac.uk>



    Hi,

    you write that the English-test I took at Sunderland, was an informal one.
    But it wasn't, as I understood it.
    All Study-abroad students had to take this test, in one of the first weeks, of the term.

    And test-results were put up, on message-boards, in the language-center hall, and only those who had the score 'A', didn't have to take English-classes.
    So it was nothing informal with this test, at all, I can't see that I wrote that it was an informal test, it was an obligatory test.

    I hope it's easier for you to understand now, this should be piece of cake to understand what I mean, for the university.
    Yours sincerely,
    Erik Ribsskog


    On Wed, Sep 2, 2009 at 9:30 AM, David Donkin <david.donkin@sunderland.ac.uk> wrote:


    Dear Mr Ribsskog

    Thank you for letting the University know about your recent customer support

    experience.

    We take all complaints very seriously indeed and wherever possible use them

    as an opportunity to make any needed improvements.

    I am attaching a letter to you that gives the results of my investigation

    into your complaint. I hope it adequately explains the issues but if

    anything remains unclear please do not hesitate to let me know.

    Regards

    David

    David Donkin

    Assistant Director

    Student Recruitment and Business Partnerships University of Sunderland

    Chester Road Sunderland

    SR1 3SD

    Tel: +44 191 515 3340

    Mobile +44 7771 943498





    PS.

    Her er brevet jeg mottok:

     

     

    Erik Ribsskog

    eribsskog@gmail.com

     

    28 August 2009

     

    Dear Mr Ribsskog

     

    Thank you for drawing to our attention the poor customer support you received when you contacted the University as a former student enquiring about your English test results.

     

    I have investigated your complaint and I accept that our response to you has fallen well below the standard of customer service we would routinely expect to deliver in response to such enquiries.

     

    What I have discovered is that when the Gateway team received your initial enquiry they initiated an appropriate search to try to find the answer that you needed but that they failed to reply to tell you they had done this and that it might take some time.  When you sent a reminder we again checked on the progress of the enquiry but failed to reply to let you know the current status of your enquiry.  I have identified this as a shortcoming in our process of responding to some enquiries and will address this by updating our process for handling such queries and by staff training.

     

    I regret that a member of staff you asked for help failed to adequately find and give you the information you requested and this will be dealt with appropriately.

     

    In terms of your English test results I understand that you undertook an informal test to identify whether you needed to study English for Academic Purposes.  Your test result showed that you did not need to study English for Academic Purposes.

    However, as this was an informal diagnostic test only we did not routinely record your score and we are unable to provide any result.  If you had needed to study the formal English course we would have recorded your results in that instance.

     

    I notice from your correspondence with us on this matter and from the records we hold that you appear to have ended your studies with us prematurely.  This means your current student record at Sunderland is not totally complete. If you wish to write and let us know the reasons for leaving early it could help to close your student record with us in an appropriate fashion.

     

    May I thank you once again for drawing attention to this customer service issue and reiterate that we take such complaints very seriously and use them as an opportunity to improve our policies and processes.

     

    Yours sincerely

     

     

    David Donkin

    Assistant Director Student Recruitment and Business Partnerships

  • Jeg sendte en e-post til Danielle, fra Working Links, hvor jeg forklarte at jeg har sendt en klage, til University of Sunderland, pga. dårlig service







    Google Mail – Complaint to the Chief Executive of the University of Sunderland Peter Fidler/Fwd: Problems with the Gateway/Fwd: Reminder/Fwd: English-test







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint to the Chief Executive of the University of Sunderland Peter Fidler/Fwd: Problems with the Gateway/Fwd: Reminder/Fwd: English-test




    Erik Ribsskog

    <eribsskog@gmail.com>


    Wed, Aug 26, 2009 at 5:52 PM





    To:

    "Kershaw, Danielle" <Danielle.Kershaw@workinglinks.co.uk>



    Hi Danielle,

    I sent a complaint to the University of Sunderland, since I've experienced extremly poor customer-support, from them, when I've contacted them.
    I also explained the problems today, when you called them, and was just transfered from department to department.

    Hope this was alright!
    Best regards,
    Erik Ribsskog
    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>


    Date: Wed, Aug 26, 2009 at 5:39 PM
    Subject: Complaint to the Chief Executive of the University of Sunderland Peter Fidler/Fwd: Problems with the Gateway/Fwd: Reminder/Fwd: English-test
    To: peter.fidler@sunderland.ac.uk

    Hi,

    I've experienced some extremly poor customer-support when I've contacted the university as a former student.
    Here are some examples:

    – When I contacted the Student records department, on the phone, last year, I was told that they couldn't find my file. I had to travel by train to Sunderland, to Liverpool, to get my student-number, (049039692), in the Gateway, at the City campus.

    – I sent an e-mail, (which is forwarded with this e-mail), to the Gateway, on 27/7, and a reminder on 10/8, but I didn't get any answer from the Gateway.
    – I then contacted Joy Taylor, (who I got the e-mail address to, when I traveled to Sunderland, and went to the Gateway there, earlier this year), and asked her who was responsible for the Gateway. She just wrote that she didn't know, and didn't bother finding this information.

    – Today I was at Working Links, here in Liverpool, and Danielle there, tried to contact the University about my file from the English-test etc., (which I got the best result on), but she was just transfered from department to department.

    So I'm wondering if you have problems with 'mob', at the University, that are messing with the Study Abroad-students?
    I hope you have the chance to sort these problems, since I think a university, shouldn't treat people as bad as this.

    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Mon, Aug 24, 2009 at 5:26 PM
    Subject: Re: Problems with the Gateway/Fwd: Reminder/Fwd: English-test
    To: Joy Taylor <Joy.Taylor@sunderland.ac.uk>

    Ok,

    I'll just try to call then.
    Thank you very much for the help!
    Best regards,
    Erik Ribsskog


    On Mon, Aug 24, 2009 at 1:19 PM, Joy Taylor <Joy.Taylor@sunderland.ac.uk> wrote:

    I have already replied that I am unsure who is

    responsible for the gateway

    —– Original Message —–

    Sent: Monday, August 24, 2009 12:11

    PM

    Subject: Re: Problems with the

    Gateway/Fwd: Reminder/Fwd: English-test

    Ok,

    how should I go forward to find this out, who it is that is responsible

    for the Gateway?

    Thanks in advance for the help!

    Regards,

    Erik Ribsskog

    On Mon, Aug 24, 2009 at 12:04 PM, Joy Taylor <Joy.Taylor@sunderland.ac.uk>

    wrote:

    I am one of the Faculty Student Experience

    and Quality Enhancement Officers. I used to work in student support

    but have now changed roles. I am unsure who is responsible for the

    Gateway

    —– Original Message —–

    Sent: Monday, August 24, 2009 11:37

    AM

    Subject: Re: Problems with the

    Gateway/Fwd: Reminder/Fwd: English-test

    Ok,

    what's your position at the University, if I may ask?

    Who's in charge of the Gateway?

    Regards,

    Erik Ribsskog

    On Mon, Aug 24, 2009 at 10:08 AM, Joy Taylor <Joy.Taylor@sunderland.ac.uk> wrote:

    I'm sorry I am unable to help you with

    your request. I do not have access to students english tests, and

    unfortunately I do not know who holds this information. I will

    forward your email to the student records department to see if they can

    help you.

    —– Original Message —–

    Sent: Sunday, August 23, 2009

    7:24 PM

    Subject: Problems with the

    Gateway/Fwd: Reminder/Fwd: English-test

    Hi,

    I got your e-mail address, when I was in Sunderland, earlier

    this year, regarding some problems when I called to the University,

    last year, when they couldn't find me on the computer-system there,

    and I've also been in contact with you, on e-mail, after that.

    Now, the problem is, that the Gateway isn't answering my

    e-mails.

    I'm trying to get hold of a file, showing that I got the best

    result, on the initial language-test, in English, that students from

    abroad, have to take, at the begining of the Study Abroad year.

    Since I think that a file like this, would be fine to have, when

    applying for jobs, in the UK etc.

    So I hoped that you could please help me with the problem, with

    that the Gateway aren't answering my e-mails.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message

    ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Mon, Aug 10,

    2009 at 8:53 AM
    Subject: Reminder/Fwd: English-test
    To: gateway@sunderland.ac.uk

    Hi,

    I can't see that I've recieved an answer to this e-mail yet, so

    I'm trying to send it again.

    Best Regards,

    Erik Ribsskog

    ———- Forwarded message

    ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Mon, Jul 27,

    2009 at 4:22 PM
    Subject: English-test
    To: gateway@sunderland.ac.uk

    Hi,

    I studied at the University of Sunderland in 2004 and 2005, on

    the study

    abroad programme.

    I had some problems with my study-finance from Norway, so I

    had to end

    my studies before I got my degree, due to the problems with this,

    and with

    my home university not wanting to accept the modules I'd chosen,

    for some

    reason.

    But, I think it looks a bit stupid, not to have any files from

    when I studied

    in Sunderland, so I thought that perhaps I could try to get a

    file with the

    result of my English-test, that all study abroad students had to

    take,

    where I got the best result, so that I didn't have to take

    English courses.

    That file would have been very fine to have.

    So I was wondering if you know who I should contact then,

    that has to do

    with files like this, at the Language-study department.

    Thanks in advance for the help!

    Yours sincerely,

    Erik

    Ribsskog





  • Jeg sendte en klage til ‘the Chief Executive’, altså administrerende direktør, hos University of Sunderland







    Google Mail – Complaint to the Chief Executive of the University of Sunderland Peter Fidler/Fwd: Problems with the Gateway/Fwd: Reminder/Fwd: English-test







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint to the Chief Executive of the University of Sunderland Peter Fidler/Fwd: Problems with the Gateway/Fwd: Reminder/Fwd: English-test




    Erik Ribsskog

    <eribsskog@gmail.com>


    Wed, Aug 26, 2009 at 5:39 PM





    To:

    peter.fidler@sunderland.ac.uk



    Hi,

    I've experienced some extremly poor customer-support when I've contacted the university as a former student.
    Here are some examples:
    – When I contacted the Student records department, on the phone, last year, I was told that they couldn't find my file. I had to travel by train to Sunderland, to Liverpool, to get my student-number, (049039692), in the Gateway, at the City campus.

    – I sent an e-mail, (which is forwarded with this e-mail), to the Gateway, on 27/7, and a reminder on 10/8, but I didn't get any answer from the Gateway.
    – I then contacted Joy Taylor, (who I got the e-mail address to, when I traveled to Sunderland, and went to the Gateway there, earlier this year), and asked her who was responsible for the Gateway. She just wrote that she didn't know, and didn't bother finding this information.

    – Today I was at Working Links, here in Liverpool, and Danielle there, tried to contact the University about my file from the English-test etc., (which I got the best result on), but she was just transfered from department to department.

    So I'm wondering if you have problems with 'mob', at the University, that are messing with the Study Abroad-students?
    I hope you have the chance to sort these problems, since I think a university, shouldn't treat people as bad as this.

    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Mon, Aug 24, 2009 at 5:26 PM
    Subject: Re: Problems with the Gateway/Fwd: Reminder/Fwd: English-test
    To: Joy Taylor <Joy.Taylor@sunderland.ac.uk>

    Ok,

    I'll just try to call then.
    Thank you very much for the help!
    Best regards,
    Erik Ribsskog

    On Mon, Aug 24, 2009 at 1:19 PM, Joy Taylor <Joy.Taylor@sunderland.ac.uk> wrote:

    I have already replied that I am unsure who is

    responsible for the gateway

    —– Original Message —–

    Sent: Monday, August 24, 2009 12:11

    PM

    Subject: Re: Problems with the

    Gateway/Fwd: Reminder/Fwd: English-test

    Ok,

    how should I go forward to find this out, who it is that is responsible

    for the Gateway?

    Thanks in advance for the help!

    Regards,

    Erik Ribsskog

    On Mon, Aug 24, 2009 at 12:04 PM, Joy Taylor <Joy.Taylor@sunderland.ac.uk>

    wrote:

    I am one of the Faculty Student Experience

    and Quality Enhancement Officers. I used to work in student support

    but have now changed roles. I am unsure who is responsible for the

    Gateway

    —– Original Message —–

    Sent: Monday, August 24, 2009 11:37

    AM

    Subject: Re: Problems with the

    Gateway/Fwd: Reminder/Fwd: English-test

    Ok,

    what's your position at the University, if I may ask?

    Who's in charge of the Gateway?

    Regards,

    Erik Ribsskog

    On Mon, Aug 24, 2009 at 10:08 AM, Joy Taylor <Joy.Taylor@sunderland.ac.uk> wrote:

    I'm sorry I am unable to help you with

    your request. I do not have access to students english tests, and

    unfortunately I do not know who holds this information. I will

    forward your email to the student records department to see if they can

    help you.

    —– Original Message —–

    Sent: Sunday, August 23, 2009

    7:24 PM

    Subject: Problems with the

    Gateway/Fwd: Reminder/Fwd: English-test

    Hi,

    I got your e-mail address, when I was in Sunderland, earlier

    this year, regarding some problems when I called to the University,

    last year, when they couldn't find me on the computer-system there,

    and I've also been in contact with you, on e-mail, after that.

    Now, the problem is, that the Gateway isn't answering my

    e-mails.

    I'm trying to get hold of a file, showing that I got the best

    result, on the initial language-test, in English, that students from

    abroad, have to take, at the begining of the Study Abroad year.

    Since I think that a file like this, would be fine to have, when

    applying for jobs, in the UK etc.

    So I hoped that you could please help me with the problem, with

    that the Gateway aren't answering my e-mails.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message

    ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Mon, Aug 10,

    2009 at 8:53 AM
    Subject: Reminder/Fwd: English-test
    To: gateway@sunderland.ac.uk

    Hi,

    I can't see that I've recieved an answer to this e-mail yet, so

    I'm trying to send it again.

    Best Regards,

    Erik Ribsskog

    ———- Forwarded message

    ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Mon, Jul 27,

    2009 at 4:22 PM
    Subject: English-test
    To: gateway@sunderland.ac.uk

    Hi,

    I studied at the University of Sunderland in 2004 and 2005, on

    the study

    abroad programme.

    I had some problems with my study-finance from Norway, so I

    had to end

    my studies before I got my degree, due to the problems with this,

    and with

    my home university not wanting to accept the modules I'd chosen,

    for some

    reason.

    But, I think it looks a bit stupid, not to have any files from

    when I studied

    in Sunderland, so I thought that perhaps I could try to get a

    file with the

    result of my English-test, that all study abroad students had to

    take,

    where I got the best result, so that I didn't have to take

    English courses.

    That file would have been very fine to have.

    So I was wondering if you know who I should contact then,

    that has to do

    with files like this, at the Language-study department.

    Thanks in advance for the help!

    Yours sincerely,

    Erik

    Ribsskog





  • Nå fikk jeg Danielle hos Working Links, til å ringe til University of Sunderland for meg, og hun ble også tullet med der

    img030 paint

  • Jeg sendte en ny e-post til University of Sunderland







    Google Mail – Problems with the Gateway/Fwd: Reminder/Fwd: English-test







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Problems with the Gateway/Fwd: Reminder/Fwd: English-test




    Erik Ribsskog

    <eribsskog@gmail.com>


    Mon, Aug 24, 2009 at 5:26 PM





    To:

    Joy Taylor <Joy.Taylor@sunderland.ac.uk>



    Ok,

    I'll just try to call then.
    Thank you very much for the help!
    Best regards,
    Erik Ribsskog


    On Mon, Aug 24, 2009 at 1:19 PM, Joy Taylor <Joy.Taylor@sunderland.ac.uk> wrote:

    I have already replied that I am unsure who is

    responsible for the gateway

    —– Original Message —–

    Sent: Monday, August 24, 2009 12:11

    PM

    Subject: Re: Problems with the

    Gateway/Fwd: Reminder/Fwd: English-test

    Ok,

    how should I go forward to find this out, who it is that is responsible

    for the Gateway?

    Thanks in advance for the help!

    Regards,

    Erik Ribsskog

    On Mon, Aug 24, 2009 at 12:04 PM, Joy Taylor <Joy.Taylor@sunderland.ac.uk>

    wrote:

    I am one of the Faculty Student Experience

    and Quality Enhancement Officers. I used to work in student support

    but have now changed roles. I am unsure who is responsible for the

    Gateway

    —– Original Message —–

    Sent: Monday, August 24, 2009 11:37

    AM

    Subject: Re: Problems with the

    Gateway/Fwd: Reminder/Fwd: English-test

    Ok,

    what's your position at the University, if I may ask?

    Who's in charge of the Gateway?

    Regards,

    Erik Ribsskog

    On Mon, Aug 24, 2009 at 10:08 AM, Joy Taylor <Joy.Taylor@sunderland.ac.uk> wrote:

    I'm sorry I am unable to help you with

    your request. I do not have access to students english tests, and

    unfortunately I do not know who holds this information. I will

    forward your email to the student records department to see if they can

    help you.

    —– Original Message —–

    Sent: Sunday, August 23, 2009

    7:24 PM

    Subject: Problems with the

    Gateway/Fwd: Reminder/Fwd: English-test

    Hi,

    I got your e-mail address, when I was in Sunderland, earlier

    this year, regarding some problems when I called to the University,

    last year, when they couldn't find me on the computer-system there,

    and I've also been in contact with you, on e-mail, after that.

    Now, the problem is, that the Gateway isn't answering my

    e-mails.

    I'm trying to get hold of a file, showing that I got the best

    result, on the initial language-test, in English, that students from

    abroad, have to take, at the begining of the Study Abroad year.

    Since I think that a file like this, would be fine to have, when

    applying for jobs, in the UK etc.

    So I hoped that you could please help me with the problem, with

    that the Gateway aren't answering my e-mails.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message

    ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Mon, Aug 10,

    2009 at 8:53 AM
    Subject: Reminder/Fwd: English-test
    To: gateway@sunderland.ac.uk

    Hi,

    I can't see that I've recieved an answer to this e-mail yet, so

    I'm trying to send it again.

    Best Regards,

    Erik Ribsskog

    ———- Forwarded message

    ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Mon, Jul 27,

    2009 at 4:22 PM
    Subject: English-test
    To: gateway@sunderland.ac.uk

    Hi,

    I studied at the University of Sunderland in 2004 and 2005, on

    the study

    abroad programme.

    I had some problems with my study-finance from Norway, so I

    had to end

    my studies before I got my degree, due to the problems with this,

    and with

    my home university not wanting to accept the modules I'd chosen,

    for some

    reason.

    But, I think it looks a bit stupid, not to have any files from

    when I studied

    in Sunderland, so I thought that perhaps I could try to get a

    file with the

    result of my English-test, that all study abroad students had to

    take,

    where I got the best result, so that I didn't have to take

    English courses.

    That file would have been very fine to have.

    So I was wondering if you know who I should contact then,

    that has to do

    with files like this, at the Language-study department.

    Thanks in advance for the help!

    Yours sincerely,

    Erik

    Ribsskog





  • Ny e-post til University of Sunderland







    Google Mail – Problems with the Gateway/Fwd: Reminder/Fwd: English-test







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Problems with the Gateway/Fwd: Reminder/Fwd: English-test




    Erik Ribsskog

    <eribsskog@gmail.com>


    Mon, Aug 24, 2009 at 12:11 PM





    To:

    Joy Taylor <Joy.Taylor@sunderland.ac.uk>



    Ok,

    how should I go forward to find this out, who it is that is responsible for the Gateway?

    Thanks in advance for the help!

    Regards,
    Erik Ribsskog


    On Mon, Aug 24, 2009 at 12:04 PM, Joy Taylor <Joy.Taylor@sunderland.ac.uk> wrote:

    I am one of the Faculty Student Experience and

    Quality Enhancement Officers. I used to work in student support but have

    now changed roles. I am unsure who is responsible for the

    Gateway

    —– Original Message —–

    Sent: Monday, August 24, 2009 11:37

    AM

    Subject: Re: Problems with the

    Gateway/Fwd: Reminder/Fwd: English-test

    Ok,

    what's your position at the University, if I may ask?

    Who's in charge of the Gateway?

    Regards,

    Erik Ribsskog

    On Mon, Aug 24, 2009 at 10:08 AM, Joy Taylor <Joy.Taylor@sunderland.ac.uk>

    wrote:

    I'm sorry I am unable to help you with your

    request. I do not have access to students english tests, and

    unfortunately I do not know who holds this information. I will forward

    your email to the student records department to see if they can help

    you.

    —– Original Message —–

    Sent: Sunday, August 23, 2009 7:24

    PM

    Subject: Problems with the

    Gateway/Fwd: Reminder/Fwd: English-test

    Hi,

    I got your e-mail address, when I was in Sunderland, earlier this

    year, regarding some problems when I called to the University, last year,

    when they couldn't find me on the computer-system there, and I've also

    been in contact with you, on e-mail, after that.

    Now, the problem is, that the Gateway isn't answering my

    e-mails.

    I'm trying to get hold of a file, showing that I got the best

    result, on the initial language-test, in English, that students from

    abroad, have to take, at the begining of the Study Abroad year.

    Since I think that a file like this, would be fine to have, when

    applying for jobs, in the UK etc.

    So I hoped that you could please help me with the problem, with that

    the Gateway aren't answering my e-mails.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Mon, Aug 10,

    2009 at 8:53 AM
    Subject: Reminder/Fwd: English-test
    To: gateway@sunderland.ac.uk

    Hi,

    I can't see that I've recieved an answer to this e-mail yet, so I'm

    trying to send it again.

    Best Regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Mon, Jul 27,

    2009 at 4:22 PM
    Subject: English-test
    To: gateway@sunderland.ac.uk

    Hi,

    I studied at the University of Sunderland in 2004 and 2005, on the

    study

    abroad programme.

    I had some problems with my study-finance from Norway, so I had

    to end

    my studies before I got my degree, due to the problems with this, and

    with

    my home university not wanting to accept the modules I'd chosen, for

    some

    reason.

    But, I think it looks a bit stupid, not to have any files from when I

    studied

    in Sunderland, so I thought that perhaps I could try to get a file

    with the

    result of my English-test, that all study abroad students had to

    take,

    where I got the best result, so that I didn't have to take English

    courses.

    That file would have been very fine to have.

    So I was wondering if you know who I should contact then, that

    has to do

    with files like this, at the Language-study department.

    Thanks in advance for the help!

    Yours sincerely,

    Erik

    Ribsskog





  • Jeg sendte en ny e-post til University of Sunderland







    Google Mail – Problems with the Gateway/Fwd: Reminder/Fwd: English-test







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Problems with the Gateway/Fwd: Reminder/Fwd: English-test




    Erik Ribsskog

    <eribsskog@gmail.com>


    Mon, Aug 24, 2009 at 11:37 AM





    To:

    Joy Taylor <Joy.Taylor@sunderland.ac.uk>



    Ok,

    what's your position at the University, if I may ask?
    Who's in charge of the Gateway?
    Regards,
    Erik Ribsskog


    On Mon, Aug 24, 2009 at 10:08 AM, Joy Taylor <Joy.Taylor@sunderland.ac.uk> wrote:

    I'm sorry I am unable to help you with your

    request. I do not have access to students english tests, and unfortunately

    I do not know who holds this information. I will forward your email to the

    student records department to see if they can help you.

    —– Original Message —–

    Sent: Sunday, August 23, 2009 7:24

    PM

    Subject: Problems with the Gateway/Fwd:

    Reminder/Fwd: English-test

    Hi,

    I got your e-mail address, when I was in Sunderland, earlier this

    year, regarding some problems when I called to the University, last year, when

    they couldn't find me on the computer-system there, and I've also been in

    contact with you, on e-mail, after that.

    Now, the problem is, that the Gateway isn't answering my

    e-mails.

    I'm trying to get hold of a file, showing that I got the best result,

    on the initial language-test, in English, that students from abroad, have to

    take, at the begining of the Study Abroad year.

    Since I think that a file like this, would be fine to have, when applying

    for jobs, in the UK etc.

    So I hoped that you could please help me with the problem, with that the

    Gateway aren't answering my e-mails.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date:

    Mon, Aug 10, 2009 at 8:53 AM
    Subject: Reminder/Fwd: English-test
    To: gateway@sunderland.ac.uk

    Hi,

    I can't see that I've recieved an answer to this e-mail yet, so I'm

    trying to send it again.

    Best Regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Mon, Jul 27, 2009 at

    4:22 PM
    Subject: English-test
    To: gateway@sunderland.ac.uk

    Hi,

    I studied at the University of Sunderland in 2004 and 2005, on the

    study

    abroad programme.

    I had some problems with my study-finance from Norway, so I had to

    end

    my studies before I got my degree, due to the problems with this, and

    with

    my home university not wanting to accept the modules I'd chosen, for

    some

    reason.

    But, I think it looks a bit stupid, not to have any files from when I

    studied

    in Sunderland, so I thought that perhaps I could try to get a file with

    the

    result of my English-test, that all study abroad students had to

    take,

    where I got the best result, so that I didn't have to take English

    courses.

    That file would have been very fine to have.

    So I was wondering if you know who I should contact then, that has to

    do

    with files like this, at the Language-study department.

    Thanks in advance for the help!

    Yours sincerely,

    Erik

    Ribsskog





  • Jeg sendte en purring til University of Sunderland







    Google Mail – Reminder/Fwd: English-test







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Reminder/Fwd: English-test




    Erik Ribsskog

    <eribsskog@gmail.com>


    Mon, Aug 10, 2009 at 8:53 AM





    To:

    gateway@sunderland.ac.uk



    Hi,

    I can't see that I've recieved an answer to this e-mail yet, so I'm trying to send it again.
    Best Regards,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Mon, Jul 27, 2009 at 4:22 PM

    Subject: English-test
    To: gateway@sunderland.ac.uk

    Hi,

    I studied at the University of Sunderland in 2004 and 2005, on the study
    abroad programme.

    I had some problems with my study-finance from Norway, so I had to end
    my studies before I got my degree, due to the problems with this, and with

    my home university not wanting to accept the modules I'd chosen, for some
    reason.
    But, I think it looks a bit stupid, not to have any files from when I studied
    in Sunderland, so I thought that perhaps I could try to get a file with the

    result of my English-test, that all study abroad students had to take,
    where I got the best result, so that I didn't have to take English courses.
    That file would have been very fine to have.

    So I was wondering if you know who I should contact then, that has to do
    with files like this, at the Language-study department.
    Thanks in advance for the help!
    Yours sincerely,

    Erik Ribsskog