 |
Erik Ribsskog <eribsskog@gmail.com> |
To the Head-master: Lies from the Language-center?
|
Erik Ribsskog <eribsskog@gmail.com> |
Tue, Oct 13, 2009 at 11:45 AM | |
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To: student.helpline@sunderland.ac.uk | ||
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Stikkord: University of Sunderland
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Jeg sendte en klage til University of Sunderland
Google Mail – To the Head-master: Lies from the Language-center?
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Tull med språkprøver hos University of Sunderland
Jeg fikk en telefon fra University of Sunderland nå, og de sa at de hadde brent prøve-resultatene, fra 2004, fra engelsk-prøvene.
Jeg sa at jeg syntes at det hørtes litt rart ut.
Det var ei som het Liz, fra språk-senteret der, som ringte.
Så jeg vet ikke hvorfor de ikke tar vare på resultatet, hvordan skal folk kunne forklare hvorfor de ikke tok engelsk-kurset da, hvis de ikke tar vare på resultatene, som viser at en fikk beste resultat, og derfor ikke behøvde å ta engelsk-kurs.
Det syntes jeg hørtes veldig rart ut.
Så sånn er det.
Mvh.
Erik Ribsskog
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Jeg oppdaterte CV-en min igjen, og forklarte mer om studiene mine, i Norge og England
Personal Profile:
I’m a hardworking and committed person who has very good management and communication skills.
I’ve studied computing and business, for four and a half years, at university-level. I have a degree called ‘Høgskolekandidat’ in Information Technology, from Oslo University College, which is a two-year degree. I’m also waiting for a two-year degree, in computing and business, from NHI, (now NITH), which also is a University College, in Oslo, where I studied in the early 90’s. But this is a private university-college, so I had to work a lot, besides the studies to finance the studies, so I have lacked 7 of 40 study-points, to get that degree, but now I also have modules from Oslo University College, so I’m in the process of trying to get this degree, as well, from NITH. The last half-year, of these four and a half years, I studied Computing, on the Study Abroad and Bachelor Computing-programmes, at University of Sunderland, but I had to stop studying here, after only one term, due to problems with the Norwegian Government Study-finance bank, who delayed my study-loan, for four months, due to some problems with Oslo University College, aproving of my modules in Sunderland, (strangly enough, since these institutions co-operated, on Study Abroad programmes, etc), so I went back to Norway, and helped my uncle, with working with forest-work, on his farn, in 2005, due to that the problems with the Study-loan, and my home-university, took away my focus from my studies in Sunderland, so these didn’t go so well, even if I got the best grade, on the inital English-test for study abroad students there, etc.
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Jeg sendte en ny e-post til NRK, angående radioprogram, som min morfar Johannes Ribsskog har vært med i
Google Mail – Sv:(SaksID: 670821) Opptak av kåseri på radio, av min morfar Johannes Ribsskog
Erik Ribsskog
<eribsskog@gmail.com>
Sv:(SaksID: 670821) Opptak av kåseri på radio, av min morfar Johannes Ribsskog
Erik Ribsskog
<eribsskog@gmail.com>
Sat, Oct 3, 2009 at 9:06 PM
To:
info@nrk.no
Hei,ja, jeg kan bekrefte at det er til privat bruk, han døde på 80-tallet skjønner du, så jeg syntes det hadde vært artig, å høre hva han prata om i det kåseriet, siden jeg ikke hadde så mye med morfaren min å gjøre, etter at jeg flyttet til faren min, da jeg var ni år.Jeg mener bestemt at jeg hørte et morgenkåseri av han, i 1978 eller 79, før jeg gikk på skolen. (Det kan ikke ha vært det fra 1965, for jeg er født i 1970).Er du sikker på at dere ikke har stavet navnet hans 'Ribskog', for eksempel?Dette var mens jeg bodde i Jegersborggate, i Larvik, og gikk på Torstrand skole, og det var fra august 1978 til oktober 1979.Det debattprogrammet, som man kunne se i VG's arkiv at morfaren var med i, det het 'Idretten som samfunnsfaktor i dag', og ble sent på radio da, (for de hadde vel ikke TV da), 23. oktober 1946, klokken 21. Dette programmet hadde det også vært artig å høre, hvor min morfar var med som ung politifullmektig da, etter krigen, hvor han jobbet som advokat, på vegne av staten, under landsvikprosessen da, så han hadde studert jus, og var nok da ferdig utstudert før krigen begynte, ville jeg tippe. Så det var vel nesten en ære det, å få være med i radioprogram, høsten 1946, knapt et år etter frigjøringen, så det hadde det vært artig å høre på.Jeg håper dere kan finne disse to andre programmene som min morfar var med i og, debattprogrammet i 1946 og morgenkåseriet, i 1978 eller 1979.Hvis ikke, så er jeg også fornøyd med å bare få tak i det morgenkåseriet fra 1965 da selvfølgelig, det er artig det også.Jeg bor i England nå, for da jeg jobbet på min onkel Martins (sønn av nevnte Johannes), gård, i Larvik, i 2005, så ble jeg jaget derfra av noen skulle drepe meg.Så jeg prøver å komme meg opp i England, etter at jeg overhørte at jeg var forfulgt av noe som ble kalt 'mafian', i Oslo, da jeg jobbet på Rimi Bjørndal, i 2003.Så jeg prøver å komme meg opp i England, fordi alle tingene mine ligger i en oppbevaringsboks i Oslo, hos City Self-Storage, bortsett fra de tingene jeg tok med meg for å studere, i Sunderland, i 2004, de ligger hos onkelen min, Martin, i Larvik.Og Ribsskog-familien, de nekter å sende meg tingene mine, (og det er snakk om klær, PC, viktige papirer fra University of Sunderland, vitnemål, brev fra Stein Erik Hagen, da jeg vant en stor konkurranse, som Rimi-butikksjef, 'Rimi Gullårer', i 2001, og jeg får ikke engang arv etter min mormor, som døde tidligere i år.Og det tror jeg ikke min morfar Johannes ville ha gjort.Men jeg prøver å gjøre litt 'research' på Ribsskog-familien, angående hvorfor de tuller sånn med meg og tingene mine.Så sånn er det.Mvh.Erik RibsskogPS.Adressen min i England, (hvor jeg prøver å komme meg opp nå, og også har fått tak i noen ting, utrolig nok, enda jeg bare har jobbet på omtrent britisk minstelønn, og nå er arbeidsledig, men jeg skylder litt på husleia da), den er:Erik RibsskogFlat 35 Leather LaneLiverpoolGB-L2 2AEStorbritannia2009/10/3 <info@nrk.no>(Behold SaksID i emnefeltet hvis du svarer på denne e-posten)
Hei.
Takk for henvendelsen.I følge NRKs radioarkiv finnes det kun ett opptak med Johannes (Johs) Ribsskog, og det er nettopp kåseriet "Hav og fjell farvel", sendt 24.02.1965.
Opptaket er på ca 16-17 minutter, og vi kan tilby en cd-kopi for kr 200,- (selv om det er litt over 15 min) til PRIVAT bruk. Regning/faktura kommer i posten, noen dager senere enn forsendelsen med cd-kopien.
Gi meg tilbakemelding om du ønsker å bestille, samt en bekreftelse på at det er til privat bruk. Send også med din postadresse.
Med vennlig hilsen
NRK www.nrk.noInformasjonsavdelingen
PublikumsserviceAnn Marita Dambråten, Informasjonskonsulent
Post: 8608 Mo i Rana
Tlf: 815 65 900 Fax: 75 12 27 77
mailto:info@nrk.no——————————
——————————
Erik Ribsskog 2009-10-02 14:52:14:
Hei,
jeg ringte Nasjonalbiblioteket, tidligere idag, og søkte på min morfar Johannes Ribsskog, som hadde kåseri på radio, husker jeg at jeg hørte, morgenkåseri, før jeg skulle til skolen, i 1978 eller 79.De søkte på Johannes Ribsskog, og fant en annet kåseri av min morfar, fra 1965.(De fant det under Johs. Ribsskog, altså med forkortet fornavn).Det heter 'Hav og Fjell farvel', og ble skrevet da han var rådmann i Hadsel, og handlet om Hadsel og Vesterålen.Min morfar døde jo på 80-tallet, så det hadde vært veldig artig å hørt på det opptaket.Og hvis dere i tillegg kan finne noe mer, så hadde det også vært veldig artig.Jeg husker jo det, at han også hadde et morgenkåseri, på slutten av 70-tallet, og jeg har lest i Aftenpostens arkiv, at han var med i et debattprogram, på 40-tallet.Her er mer om dette:Så det hadde vært artig, å få hørt hva morfaren min sa på radio, for jeg var ikke gamle karen, da han døde.
Og jeg flytta til faren min, i 1979, da jeg var ni år, og etter det så traff jeg vel bare morfaren min, i Nevlunghavn, en eller to ganger, uten å vel komme helt på bølgelengde.
På forhånd takk for svar.Jeg hørte at det kostet 200 kroner, hvis det var mindre enn et kvarter, og 500 kroner, hvis det var en time.
Hvordan foregår betalingen?Jeg ble også bedt om å oppgi telefonnummer.
Jeg er i England nå, og det er +44 151 235 3298.På forhånd takk for svar!
Mvh.Erik Ribsskog
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Søstra mi, og venninna hennes, de tok litt hevn for 2. verdenskrig, i Sunderland, jula 2004, siden de okkuperte stua, i studentleiligheten hele tida
Selv om det var tyskere der.
Hu Siv, venninna til søstra mi, spurte meg hva de tyskerne som også bodde der, sa til at hu og søstra mi, okkuperte stua, i studentleiligheten, hvor jeg bodde, når de var på besøk da, jula 2004.
(De bodde i naboleiligheten, hvor jeg hadde fått tak i rom til dem, for en syrisk nordmann, Brusk, og en marokansk tysker, Muhammed vel, de skulle hjem i juleferien, så fikk jeg leid romma dems, for søstra mi og Siv, da).
Da svarte jeg hun Siv da, at tyskerne de hadde okkupert så mye selv de, så det var ikke noe problem.
Så sånn var det.
Bare noe jeg kom på.
Mvh.
Erik Ribsskog
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Jeg fikk en e-post fra ANSA, angående den engelsk-testen fra Sunderland mm.
Google Mail – Spørsmål om navn på språktest/Fwd: FW: Complaint to the Chief Executive of the University of Sunderland
Erik Ribsskog
<eribsskog@gmail.com>
Spørsmål om navn på språktest/Fwd: FW: Complaint to the Chief Executive of the University of Sunderland
studinfo@ansa.no
<studinfo@ansa.no>
Wed, Sep 2, 2009 at 11:59 AM
To:
eribsskog@gmail.com
Hei,
Det er vanlig at alle studenter må ta en
IELTS-test før de får opptak ved skoler i UK, er det denne du sikter til?Best regards / Med
vennlig hilsenSilje Ingrid Ruud
Informasjonskonsulent
Association
of Norwegian Students AbroadStorgata 19, 0184
Oslo, Norway+47 22 47 76 13
Fra: Erik Ribsskog
[mailto:eribsskog@gmail.com]Sendt: 2. september 2009 11:20
Til: ANSA Studieinformasjonen
Emne: Spørsmål om navn på
språktest/Fwd: FW: Complaint to the Chief Executive of the University of
Sunderland
Hei,
vet dere hva den testen heter, som alle ikke engelsk-språkelige
utenlandsstudenter, i Storbritannia, må ta, i starten av studieoppholdet heter?De er litt vrange i Sunderland, synes jeg det virker som.
På forhånd takk for eventuelt svar!
Mvh.
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Sep 2, 2009 at 9:52 AM
Subject: Re: FW: Complaint to the Chief Executive of the University of
SunderlandTo: David Donkin <david.donkin@sunderland.ac.uk
> Hi,
you write that the English-test I took at Sunderland, was an informal
one.But it wasn't, as I understood it.
All Study-abroad students had to take this test, in one of the first weeks, of
the term.And test-results were put up, on message-boards, in the language-center hall,
and only those who had the score 'A', didn't have to take English-classes.So it was nothing informal with this test, at all, I can't see that I wrote
that it was an informal test, it was an obligatory test.I hope it's easier for you to understand now, this should be piece of cake to
understand what I mean, for the university.Yours sincerely,
Erik Ribsskog
On Wed, Sep 2, 2009 at 9:30 AM, David Donkin <david.donkin@sunderland.ac.uk
>
wrote:Dear Mr Ribsskog
Thank you for letting the University know about your recent customer support
experience.
We take all complaints very seriously indeed and wherever possible use them
as an opportunity to make any needed improvements.
I am attaching a letter to you that gives the results of my investigation
into your complaint. I hope it adequately explains the issues but if
anything remains unclear please do not hesitate to let me know.
Regards
David
David Donkin
Assistant Director
Student Recruitment and Business Partnerships University of Sunderland
Chester Road Sunderland
SR1 3SD
Tel: +44 191 515 3340
Mobile +44 7771 943498
-
Jeg sendte en ny e-post, til Universiy of Sunderland
Google Mail – FW: Complaint to the Chief Executive of the University of Sunderland
Erik Ribsskog
<eribsskog@gmail.com>
FW: Complaint to the Chief Executive of the University of Sunderland
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Sep 2, 2009 at 2:04 PM
To:
David Donkin <david.donkin@sunderland.ac.uk>
Hi,ANSA, (a student-advice organisation in Norway), thought it might have been an 'IELTS-test', they wrote to me in an e-mail.I can't remember exactly.
But I think that the result of this test should perhaps be in my file with you, explaining why I didn't take English-classes, since they didn't want me to, since I got the highest grade, on the test.I also saw, after I sent the first e-mail, that you wonder why I quite the studies, before time, in Sunderland.
This was because of that my study-finance from Norway, was four months delayes, due to that my home-university in Norway, Oslo University College, first wouldn't accept my modules, as part of my bachelor-degree, even if Oslo University College, cooperate, with the University of Sunderland, (and another computer-student from Oslo University College, Brusk, lived next door to my/our flat, at the Forge).And this was even after that Oslo University College, had lost my application to Sunderland, that I gave them, around February 2004, and after that they had denied me Erasmus-programme founding, on three occations/applications, and after they had lost an application for study-loan, that they were supposed to send.
So I didn't get my study-loan, before in January, of 2005, four months after I went to Sunderland.
So the focus hadn't been that much on the studies, for me, so I had lost control on some of the modules, and the Final Year Project.
And, I had moved from my rented flat in Oslo, so I didn't have anywhere to move to, after Sunderland.So then I thought, that it would be better, to find a job, in February 2005, than to wait, until June 2005, when I would have spent most of the study-loan, then I would have been without money, without a degree, and without a place to live.
So when we had to move, to another apartment, at the Forge, (for some reason), at the beginning of the last term, in Sunderland, then I thought by myself, that it would have been stupid of me, to move to the new apartment, in the Forge, since I didn't have any fair chance, of completing my studies, anyway, since I was very delayed, due to that I had to contact companies in Norway, to explain why I was late with some loan-payments, every month, and the Home University and the Government Study-finance, I also had to contact all the time, so this was affecting my studies, in a negative way.So that's why I went from Sunderland, before the studies were finished, to this long delay with the study-founding, etc.
(I've also contacted the University of Sunderland, by e-mail, in 2005/2006 and also later, and explained about this delay, and that I wanted to pay the money, for the University, later, and applied for a payback-plan, but I haven't heard anything, after I sent you the payback-plan application, to a kind of tribunal, with you).Now, I'm unemployed, so I haven't got that much to pay now.
But, I try to get my files, from universities and colleges, that I've studied on, since these are with my family, in Norway, where I ended up, working on my uncles farm, with forest-work, around April 2005, after I'd tried to find a job in London etc., before that, but it was tricky, to find both a job and an apartment, abroad, I discovered.
But my uncle, he exploited me a bit, perhaps, and let me do all the hard work, on the farm, and on my 35th birthday, on 25. July 2005, a team came to the farm, in Larvik, and tried to kill me, (after my uncle and his woman, had gone to an MC-holiday, to Denmark, they know criminals and my uncle, Martin, is a notorious MC-driver, who has been in many accidents, once killing his mate, who sat on as a passenger, on the bike).So then I had to go away from Norway again, since these people were so organised, so I didn't know who I could trust in Norway, after that incident, so then I went to the UK again, and ended up in Liverpool, finding a job here, using the last of the money from my study finance, from Sunderland, to pay for the flight to Liverpool, and accomodation at a hostel in Liverpool, before I found a job here, in August 2005.
But, I've only had low pay-jobs, since I moved to Liverpool, in 2005, I haven't managed to get a well paid job, even if I have been working as a manager in Norway, and even if I've studied computing, for four years, at university-level, in Norway, on NHI (now NITH), and at Oslo University College.
I was accepted, at the third year, of a British bachelor, in computing, when I went to the University of Sunderland, in 2004.
So I think I should be able to get a two-year degree, from one of my home-universities in Oslo, making it easier for me, to find a job, if I have a degree, but these university-colleges, seem to make up excuses, for not sending me a two-year degree.
So I think some mafia, in Norway, connected with my former employer, RIMI/ICA/Stein Erik Hagen, could be messing with me, since Hagen, is well-known to take 'revenge' on, people who quits working in his old company, Rimi.Stein Erik Hagen, is like a king, almost in Norway, like a Russian obliark, so I think that police and government in Norway, are afraid of him, so I can't get any of my rights in Norway now, and my old university-colleges, are afraid to help me, and instead makes problems for me, it seems to me.
This was even if I never spoke even, with Mr. Hagen, when I worked in Rimi, since Rimi then had around 500 shop-managers, and it was far up to the guy on top, Hagen, but he liked to call himselv 'grocer', and not director etc., so he had complete control on everything, in Rimi, so I think he could have a grunge towards me, since I wanted to start studying again, and quit working as a shop manager, in 2002, (due to some problems with higher management, at the Rimi head-quarter, in 2000 and 2001).
So this is were I'm at now, I'm unemployed, in Liverpool, after having had a couple of low-paid jobs here, and now I'm trying to get my files from university and colleges etc., sent to me, since my family, in Norway, don't want to send me my stuff in Norway, even if I'm here in the UK, as a refugee, I think I have to say, untill the Norwegian government, give me my rights there, that the police there give me help and information, about who it was, the team, who tried to kill me on the farm, and I've also overheard, in 2003, in Oslo, that I was being followed, by the 'mafia'.
So if the business-man is in the Russian mafia then?I can't say exactly, what's going on.
And the UK police and Home Office, they eighter wont give me my rights, and I'm not allowed to, by the Home Office, to apply to be a refugee, even if I really am, due to that they pretend they think that Norway are in the EU, or something buraucratic, like this.
So I've sent this to the Prime Ministers Office, who also started acting buraucraticly, so I sent it to the UN, where it is at now.So thank you very much, for answering me about these questions.
I'm not sure exactly, why is it you, who are answering me, when you are Assistant Director Student Recruitment and Business Partnerships, and I sent it to the top of the university, as a complaint, on bad customer-service.I think some principal, or something, should have maybe answered this?
But anyway, I think that, if you look in my file there, with you, then you would find my language-test, and my application and correspondance for a payment-plan, from 2006 and 2007.
And I'm also looking for some files, for my Final Year Project, in Sunderland, that was stored in an archive, in the class-room, at St. Peters, where that module was being thought, in the Vardy-building there.
Peter White, thought that module, so he could perhaps find those files, because I spent quite a long time, making those files, for the first assesments, for the Final Year Project, in computing, so those would have been find to have.
I tried to find them, when I was at the university, in February, I think it was, and spoke with the Gateway, at the city-campus, since when I called to your university, they couldn't find me on your computer, but the Gateway found me, and gave me my student-number.But I thinkt the Final Year Project-module, has got a new class-room, since I couldn't find my files there, but perhaps they are in my file there at student-records etc.
Anyway, many thanks for answering my e-mail, about this!Yours sincerely,
Erik Ribsskog
On Wed, Sep 2, 2009 at 11:55 AM, David Donkin <david.donkin@sunderland.ac.uk> wrote:
Dear ErikThanks for your reply.
I hope I haven't confused the issue too much by using the word 'informal'.
What I meant to say was that it was not a test that related to a module you
were registered as studying. We only record the results of modules studied
on our Student Records System and as a result we are unable to find your
mark there.
We have been back to the Department that taught study abroad students to see
if we could locate your result there but after this length of time since you
took the test they are unable to find it.
I know that this may be a disappointing outcome but I can assure you we have
done everything we can to try to find your mark.
Regards
David
David Donkin
Assistant Director
Student Recruitment and Business Partnerships
University of Sunderland
Chester Road
Sunderland
SR1 3SD
Tel: +44 191 515 3340
Mobile 07771 943498
______________________________
__ From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 02 September 2009 09:52
To: David Donkin
Subject: Re: FW: Complaint to the Chief Executive of the University
ofSunderland
Hi,
you write that the English-test I took at Sunderland, was an informal one.
But it wasn't, as I understood it.
All Study-abroad students had to take this test, in one of the first weeks,
of the term.
And test-results were put up, on message-boards, in the language-center
hall, and only those who had the score 'A', didn't have to take
English-classes.
So it was nothing informal with this test, at all, I can't see that I wrote
that it was an informal test, it was an obligatory test.
I hope it's easier for you to understand now, this should be piece of cake
to understand what I mean, for the university.
Yours sincerely,
Erik Ribsskog
On Wed, Sep 2, 2009 at 9:30 AM, David Donkin <david.donkin@sunderland.ac.uk
> wrote:
Dear Mr Ribsskog
Thank you for letting the University know about your recent customer
support
experience.
We take all complaints very seriously indeed and wherever possible
use them
as an opportunity to make any needed improvements.
I am attaching a letter to you that gives the results of my
investigation
into your complaint. I hope it adequately explains the issues but
if
anything remains unclear please do not hesitate to let me know.
Regards
David
David Donkin
Assistant Director
Student Recruitment and Business Partnerships University of
Sunderland
Chester Road Sunderland
SR1 3SD
Tel: +44 191 515 3340
Mobile +44 7771 943498
-
Jeg sendte om problemene med University of Sunderland, til ANSA, kanskje de vet hva den engelsk-testen heter
Google Mail – Spørsmål om navn på språktest/Fwd: FW: Complaint to the Chief Executive of the University of Sunderland
Erik Ribsskog
<eribsskog@gmail.com>
Spørsmål om navn på språktest/Fwd: FW: Complaint to the Chief Executive of the University of Sunderland
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Sep 2, 2009 at 10:20 AM
To:
studinfo@ansa.no
Hei,vet dere hva den testen heter, som alle ikke engelsk-språkelige utenlandsstudenter, i Storbritannia, må ta, i starten av studieoppholdet heter?De er litt vrange i Sunderland, synes jeg det virker som.På forhånd takk for eventuelt svar!Mvh.Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Wed, Sep 2, 2009 at 9:52 AM
Subject: Re: FW: Complaint to the Chief Executive of the University of Sunderland
To: David Donkin <david.donkin@sunderland.ac.uk> Hi,
you write that the English-test I took at Sunderland, was an informal one.But it wasn't, as I understood it.All Study-abroad students had to take this test, in one of the first weeks, of the term.And test-results were put up, on message-boards, in the language-center hall, and only those who had the score 'A', didn't have to take English-classes.So it was nothing informal with this test, at all, I can't see that I wrote that it was an informal test, it was an obligatory test.I hope it's easier for you to understand now, this should be piece of cake to understand what I mean, for the university.Yours sincerely,Erik Ribsskog
On Wed, Sep 2, 2009 at 9:30 AM, David Donkin <david.donkin@sunderland.ac.uk> wrote:
Dear Mr RibsskogThank you for letting the University know about your recent customer support
experience.
We take all complaints very seriously indeed and wherever possible use them
as an opportunity to make any needed improvements.
I am attaching a letter to you that gives the results of my investigation
into your complaint. I hope it adequately explains the issues but if
anything remains unclear please do not hesitate to let me know.
Regards
David
David Donkin
Assistant Director
Student Recruitment and Business Partnerships University of Sunderland
Chester Road Sunderland
SR1 3SD
Tel: +44 191 515 3340
Mobile +44 7771 943498
-
Jeg skrev en ny e-post til University of Sunderland, som jeg tror at nok gjør seg vanskelige
Google Mail – FW: Complaint to the Chief Executive of the University of Sunderland
Erik Ribsskog
<eribsskog@gmail.com>
FW: Complaint to the Chief Executive of the University of Sunderland
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Sep 2, 2009 at 9:52 AM
To:
David Donkin <david.donkin@sunderland.ac.uk>
Hi,you write that the English-test I took at Sunderland, was an informal one.But it wasn't, as I understood it.All Study-abroad students had to take this test, in one of the first weeks, of the term.And test-results were put up, on message-boards, in the language-center hall, and only those who had the score 'A', didn't have to take English-classes.So it was nothing informal with this test, at all, I can't see that I wrote that it was an informal test, it was an obligatory test.I hope it's easier for you to understand now, this should be piece of cake to understand what I mean, for the university.Yours sincerely,Erik Ribsskog
On Wed, Sep 2, 2009 at 9:30 AM, David Donkin <david.donkin@sunderland.ac.uk> wrote:
Dear Mr RibsskogThank you for letting the University know about your recent customer support
experience.
We take all complaints very seriously indeed and wherever possible use them
as an opportunity to make any needed improvements.
I am attaching a letter to you that gives the results of my investigation
into your complaint. I hope it adequately explains the issues but if
anything remains unclear please do not hesitate to let me know.
Regards
David
David Donkin
Assistant Director
Student Recruitment and Business Partnerships University of Sunderland
Chester Road Sunderland
SR1 3SD
Tel: +44 191 515 3340
Mobile +44 7771 943498
PS.
Her er brevet jeg mottok:
Erik Ribsskog
28 August 2009
Dear Mr Ribsskog
Thank you for drawing to our attention the poor customer support you received when you contacted the University as a former student enquiring about your English test results.
I have investigated your complaint and I accept that our response to you has fallen well below the standard of customer service we would routinely expect to deliver in response to such enquiries.
What I have discovered is that when the Gateway team received your initial enquiry they initiated an appropriate search to try to find the answer that you needed but that they failed to reply to tell you they had done this and that it might take some time. When you sent a reminder we again checked on the progress of the enquiry but failed to reply to let you know the current status of your enquiry. I have identified this as a shortcoming in our process of responding to some enquiries and will address this by updating our process for handling such queries and by staff training.
I regret that a member of staff you asked for help failed to adequately find and give you the information you requested and this will be dealt with appropriately.
In terms of your English test results I understand that you undertook an informal test to identify whether you needed to study English for Academic Purposes. Your test result showed that you did not need to study English for Academic Purposes.
However, as this was an informal diagnostic test only we did not routinely record your score and we are unable to provide any result. If you had needed to study the formal English course we would have recorded your results in that instance.
I notice from your correspondence with us on this matter and from the records we hold that you appear to have ended your studies with us prematurely. This means your current student record at Sunderland is not totally complete. If you wish to write and let us know the reasons for leaving early it could help to close your student record with us in an appropriate fashion.
May I thank you once again for drawing attention to this customer service issue and reiterate that we take such complaints very seriously and use them as an opportunity to improve our policies and processes.
Yours sincerely
David Donkin
Assistant Director Student Recruitment and Business Partnerships
-
Jeg sendte en e-post til Danielle, fra Working Links, hvor jeg forklarte at jeg har sendt en klage, til University of Sunderland, pga. dårlig service
Google Mail – Complaint to the Chief Executive of the University of Sunderland Peter Fidler/Fwd: Problems with the Gateway/Fwd: Reminder/Fwd: English-test
Erik Ribsskog
<eribsskog@gmail.com>
Complaint to the Chief Executive of the University of Sunderland Peter Fidler/Fwd: Problems with the Gateway/Fwd: Reminder/Fwd: English-test
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Aug 26, 2009 at 5:52 PM
To:
"Kershaw, Danielle" <Danielle.Kershaw@workinglinks.co.uk>
Hi Danielle,I sent a complaint to the University of Sunderland, since I've experienced extremly poor customer-support, from them, when I've contacted them.I also explained the problems today, when you called them, and was just transfered from department to department.Hope this was alright!Best regards,Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Aug 26, 2009 at 5:39 PM
Subject: Complaint to the Chief Executive of the University of Sunderland Peter Fidler/Fwd: Problems with the Gateway/Fwd: Reminder/Fwd: English-test
To: peter.fidler@sunderland.ac.ukHi,
I've experienced some extremly poor customer-support when I've contacted the university as a former student.Here are some examples:
– When I contacted the Student records department, on the phone, last year, I was told that they couldn't find my file. I had to travel by train to Sunderland, to Liverpool, to get my student-number, (049039692), in the Gateway, at the City campus.– I sent an e-mail, (which is forwarded with this e-mail), to the Gateway, on 27/7, and a reminder on 10/8, but I didn't get any answer from the Gateway.– I then contacted Joy Taylor, (who I got the e-mail address to, when I traveled to Sunderland, and went to the Gateway there, earlier this year), and asked her who was responsible for the Gateway. She just wrote that she didn't know, and didn't bother finding this information.– Today I was at Working Links, here in Liverpool, and Danielle there, tried to contact the University about my file from the English-test etc., (which I got the best result on), but she was just transfered from department to department.So I'm wondering if you have problems with 'mob', at the University, that are messing with the Study Abroad-students?I hope you have the chance to sort these problems, since I think a university, shouldn't treat people as bad as this.Yours sincerely,Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Mon, Aug 24, 2009 at 5:26 PM
Subject: Re: Problems with the Gateway/Fwd: Reminder/Fwd: English-test
To: Joy Taylor <Joy.Taylor@sunderland.ac.uk>Ok,
I'll just try to call then.Thank you very much for the help!Best regards,Erik Ribsskog
On Mon, Aug 24, 2009 at 1:19 PM, Joy Taylor <Joy.Taylor@sunderland.ac.uk> wrote:I have already replied that I am unsure who is
responsible for the gatewaySent: Monday, August 24, 2009 12:11
PMSubject: Re: Problems with the
Gateway/Fwd: Reminder/Fwd: English-testOk,
how should I go forward to find this out, who it is that is responsible
for the Gateway?Thanks in advance for the help!Regards,Erik RibsskogOn Mon, Aug 24, 2009 at 12:04 PM, Joy Taylor <Joy.Taylor@sunderland.ac.uk>
wrote:I am one of the Faculty Student Experience
and Quality Enhancement Officers. I used to work in student support
but have now changed roles. I am unsure who is responsible for the
GatewaySent: Monday, August 24, 2009 11:37
AMSubject: Re: Problems with the
Gateway/Fwd: Reminder/Fwd: English-testOk,
what's your position at the University, if I may ask?Who's in charge of the Gateway?Regards,Erik RibsskogOn Mon, Aug 24, 2009 at 10:08 AM, Joy Taylor <Joy.Taylor@sunderland.ac.uk> wrote:I'm sorry I am unable to help you with
your request. I do not have access to students english tests, and
unfortunately I do not know who holds this information. I will
forward your email to the student records department to see if they can
help you.—– Original Message —–From: Erik RibsskogSent: Sunday, August 23, 2009
7:24 PMSubject: Problems with the
Gateway/Fwd: Reminder/Fwd: English-testHi,
I got your e-mail address, when I was in Sunderland, earlier
this year, regarding some problems when I called to the University,
last year, when they couldn't find me on the computer-system there,
and I've also been in contact with you, on e-mail, after that.Now, the problem is, that the Gateway isn't answering my
e-mails.I'm trying to get hold of a file, showing that I got the best
result, on the initial language-test, in English, that students from
abroad, have to take, at the begining of the Study Abroad year.Since I think that a file like this, would be fine to have, when
applying for jobs, in the UK etc.So I hoped that you could please help me with the problem, with
that the Gateway aren't answering my e-mails.Yours sincerely,Erik Ribsskog———- Forwarded message
———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Aug 10,
2009 at 8:53 AM
Subject: Reminder/Fwd: English-test
To: gateway@sunderland.ac.ukHi,
I can't see that I've recieved an answer to this e-mail yet, so
I'm trying to send it again.Best Regards,Erik Ribsskog———- Forwarded message
———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Jul 27,
2009 at 4:22 PM
Subject: English-test
To: gateway@sunderland.ac.ukHi,
I studied at the University of Sunderland in 2004 and 2005, on
the studyabroad programme.I had some problems with my study-finance from Norway, so I
had to endmy studies before I got my degree, due to the problems with this,
and withmy home university not wanting to accept the modules I'd chosen,
for somereason.But, I think it looks a bit stupid, not to have any files from
when I studiedin Sunderland, so I thought that perhaps I could try to get a
file with theresult of my English-test, that all study abroad students had to
take,where I got the best result, so that I didn't have to take
English courses.That file would have been very fine to have.So I was wondering if you know who I should contact then,
that has to dowith files like this, at the Language-study department.Thanks in advance for the help!Yours sincerely,Erik
Ribsskog