johncons

Stikkord: University of Sunderland

  • Jeg skrev en ny e-post til University of Sunderland, som jeg tror at nok gjør seg vanskelige







    Google Mail – FW: Complaint to the Chief Executive of the University of Sunderland







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    FW: Complaint to the Chief Executive of the University of Sunderland




    Erik Ribsskog

    <eribsskog@gmail.com>


    Wed, Sep 2, 2009 at 9:52 AM





    To:

    David Donkin <david.donkin@sunderland.ac.uk>



    Hi,

    you write that the English-test I took at Sunderland, was an informal one.
    But it wasn't, as I understood it.
    All Study-abroad students had to take this test, in one of the first weeks, of the term.

    And test-results were put up, on message-boards, in the language-center hall, and only those who had the score 'A', didn't have to take English-classes.
    So it was nothing informal with this test, at all, I can't see that I wrote that it was an informal test, it was an obligatory test.

    I hope it's easier for you to understand now, this should be piece of cake to understand what I mean, for the university.
    Yours sincerely,
    Erik Ribsskog


    On Wed, Sep 2, 2009 at 9:30 AM, David Donkin <david.donkin@sunderland.ac.uk> wrote:


    Dear Mr Ribsskog

    Thank you for letting the University know about your recent customer support

    experience.

    We take all complaints very seriously indeed and wherever possible use them

    as an opportunity to make any needed improvements.

    I am attaching a letter to you that gives the results of my investigation

    into your complaint. I hope it adequately explains the issues but if

    anything remains unclear please do not hesitate to let me know.

    Regards

    David

    David Donkin

    Assistant Director

    Student Recruitment and Business Partnerships University of Sunderland

    Chester Road Sunderland

    SR1 3SD

    Tel: +44 191 515 3340

    Mobile +44 7771 943498





    PS.

    Her er brevet jeg mottok:

     

     

    Erik Ribsskog

    eribsskog@gmail.com

     

    28 August 2009

     

    Dear Mr Ribsskog

     

    Thank you for drawing to our attention the poor customer support you received when you contacted the University as a former student enquiring about your English test results.

     

    I have investigated your complaint and I accept that our response to you has fallen well below the standard of customer service we would routinely expect to deliver in response to such enquiries.

     

    What I have discovered is that when the Gateway team received your initial enquiry they initiated an appropriate search to try to find the answer that you needed but that they failed to reply to tell you they had done this and that it might take some time.  When you sent a reminder we again checked on the progress of the enquiry but failed to reply to let you know the current status of your enquiry.  I have identified this as a shortcoming in our process of responding to some enquiries and will address this by updating our process for handling such queries and by staff training.

     

    I regret that a member of staff you asked for help failed to adequately find and give you the information you requested and this will be dealt with appropriately.

     

    In terms of your English test results I understand that you undertook an informal test to identify whether you needed to study English for Academic Purposes.  Your test result showed that you did not need to study English for Academic Purposes.

    However, as this was an informal diagnostic test only we did not routinely record your score and we are unable to provide any result.  If you had needed to study the formal English course we would have recorded your results in that instance.

     

    I notice from your correspondence with us on this matter and from the records we hold that you appear to have ended your studies with us prematurely.  This means your current student record at Sunderland is not totally complete. If you wish to write and let us know the reasons for leaving early it could help to close your student record with us in an appropriate fashion.

     

    May I thank you once again for drawing attention to this customer service issue and reiterate that we take such complaints very seriously and use them as an opportunity to improve our policies and processes.

     

    Yours sincerely

     

     

    David Donkin

    Assistant Director Student Recruitment and Business Partnerships

  • Jeg sendte en e-post til Danielle, fra Working Links, hvor jeg forklarte at jeg har sendt en klage, til University of Sunderland, pga. dårlig service







    Google Mail – Complaint to the Chief Executive of the University of Sunderland Peter Fidler/Fwd: Problems with the Gateway/Fwd: Reminder/Fwd: English-test







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint to the Chief Executive of the University of Sunderland Peter Fidler/Fwd: Problems with the Gateway/Fwd: Reminder/Fwd: English-test




    Erik Ribsskog

    <eribsskog@gmail.com>


    Wed, Aug 26, 2009 at 5:52 PM





    To:

    "Kershaw, Danielle" <Danielle.Kershaw@workinglinks.co.uk>



    Hi Danielle,

    I sent a complaint to the University of Sunderland, since I've experienced extremly poor customer-support, from them, when I've contacted them.
    I also explained the problems today, when you called them, and was just transfered from department to department.

    Hope this was alright!
    Best regards,
    Erik Ribsskog
    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>


    Date: Wed, Aug 26, 2009 at 5:39 PM
    Subject: Complaint to the Chief Executive of the University of Sunderland Peter Fidler/Fwd: Problems with the Gateway/Fwd: Reminder/Fwd: English-test
    To: peter.fidler@sunderland.ac.uk

    Hi,

    I've experienced some extremly poor customer-support when I've contacted the university as a former student.
    Here are some examples:

    – When I contacted the Student records department, on the phone, last year, I was told that they couldn't find my file. I had to travel by train to Sunderland, to Liverpool, to get my student-number, (049039692), in the Gateway, at the City campus.

    – I sent an e-mail, (which is forwarded with this e-mail), to the Gateway, on 27/7, and a reminder on 10/8, but I didn't get any answer from the Gateway.
    – I then contacted Joy Taylor, (who I got the e-mail address to, when I traveled to Sunderland, and went to the Gateway there, earlier this year), and asked her who was responsible for the Gateway. She just wrote that she didn't know, and didn't bother finding this information.

    – Today I was at Working Links, here in Liverpool, and Danielle there, tried to contact the University about my file from the English-test etc., (which I got the best result on), but she was just transfered from department to department.

    So I'm wondering if you have problems with 'mob', at the University, that are messing with the Study Abroad-students?
    I hope you have the chance to sort these problems, since I think a university, shouldn't treat people as bad as this.

    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Mon, Aug 24, 2009 at 5:26 PM
    Subject: Re: Problems with the Gateway/Fwd: Reminder/Fwd: English-test
    To: Joy Taylor <Joy.Taylor@sunderland.ac.uk>

    Ok,

    I'll just try to call then.
    Thank you very much for the help!
    Best regards,
    Erik Ribsskog


    On Mon, Aug 24, 2009 at 1:19 PM, Joy Taylor <Joy.Taylor@sunderland.ac.uk> wrote:

    I have already replied that I am unsure who is

    responsible for the gateway

    —– Original Message —–

    Sent: Monday, August 24, 2009 12:11

    PM

    Subject: Re: Problems with the

    Gateway/Fwd: Reminder/Fwd: English-test

    Ok,

    how should I go forward to find this out, who it is that is responsible

    for the Gateway?

    Thanks in advance for the help!

    Regards,

    Erik Ribsskog

    On Mon, Aug 24, 2009 at 12:04 PM, Joy Taylor <Joy.Taylor@sunderland.ac.uk>

    wrote:

    I am one of the Faculty Student Experience

    and Quality Enhancement Officers. I used to work in student support

    but have now changed roles. I am unsure who is responsible for the

    Gateway

    —– Original Message —–

    Sent: Monday, August 24, 2009 11:37

    AM

    Subject: Re: Problems with the

    Gateway/Fwd: Reminder/Fwd: English-test

    Ok,

    what's your position at the University, if I may ask?

    Who's in charge of the Gateway?

    Regards,

    Erik Ribsskog

    On Mon, Aug 24, 2009 at 10:08 AM, Joy Taylor <Joy.Taylor@sunderland.ac.uk> wrote:

    I'm sorry I am unable to help you with

    your request. I do not have access to students english tests, and

    unfortunately I do not know who holds this information. I will

    forward your email to the student records department to see if they can

    help you.

    —– Original Message —–

    Sent: Sunday, August 23, 2009

    7:24 PM

    Subject: Problems with the

    Gateway/Fwd: Reminder/Fwd: English-test

    Hi,

    I got your e-mail address, when I was in Sunderland, earlier

    this year, regarding some problems when I called to the University,

    last year, when they couldn't find me on the computer-system there,

    and I've also been in contact with you, on e-mail, after that.

    Now, the problem is, that the Gateway isn't answering my

    e-mails.

    I'm trying to get hold of a file, showing that I got the best

    result, on the initial language-test, in English, that students from

    abroad, have to take, at the begining of the Study Abroad year.

    Since I think that a file like this, would be fine to have, when

    applying for jobs, in the UK etc.

    So I hoped that you could please help me with the problem, with

    that the Gateway aren't answering my e-mails.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message

    ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Mon, Aug 10,

    2009 at 8:53 AM
    Subject: Reminder/Fwd: English-test
    To: gateway@sunderland.ac.uk

    Hi,

    I can't see that I've recieved an answer to this e-mail yet, so

    I'm trying to send it again.

    Best Regards,

    Erik Ribsskog

    ———- Forwarded message

    ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Mon, Jul 27,

    2009 at 4:22 PM
    Subject: English-test
    To: gateway@sunderland.ac.uk

    Hi,

    I studied at the University of Sunderland in 2004 and 2005, on

    the study

    abroad programme.

    I had some problems with my study-finance from Norway, so I

    had to end

    my studies before I got my degree, due to the problems with this,

    and with

    my home university not wanting to accept the modules I'd chosen,

    for some

    reason.

    But, I think it looks a bit stupid, not to have any files from

    when I studied

    in Sunderland, so I thought that perhaps I could try to get a

    file with the

    result of my English-test, that all study abroad students had to

    take,

    where I got the best result, so that I didn't have to take

    English courses.

    That file would have been very fine to have.

    So I was wondering if you know who I should contact then,

    that has to do

    with files like this, at the Language-study department.

    Thanks in advance for the help!

    Yours sincerely,

    Erik

    Ribsskog





  • Jeg sendte en klage til ‘the Chief Executive’, altså administrerende direktør, hos University of Sunderland







    Google Mail – Complaint to the Chief Executive of the University of Sunderland Peter Fidler/Fwd: Problems with the Gateway/Fwd: Reminder/Fwd: English-test







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint to the Chief Executive of the University of Sunderland Peter Fidler/Fwd: Problems with the Gateway/Fwd: Reminder/Fwd: English-test




    Erik Ribsskog

    <eribsskog@gmail.com>


    Wed, Aug 26, 2009 at 5:39 PM





    To:

    peter.fidler@sunderland.ac.uk



    Hi,

    I've experienced some extremly poor customer-support when I've contacted the university as a former student.
    Here are some examples:
    – When I contacted the Student records department, on the phone, last year, I was told that they couldn't find my file. I had to travel by train to Sunderland, to Liverpool, to get my student-number, (049039692), in the Gateway, at the City campus.

    – I sent an e-mail, (which is forwarded with this e-mail), to the Gateway, on 27/7, and a reminder on 10/8, but I didn't get any answer from the Gateway.
    – I then contacted Joy Taylor, (who I got the e-mail address to, when I traveled to Sunderland, and went to the Gateway there, earlier this year), and asked her who was responsible for the Gateway. She just wrote that she didn't know, and didn't bother finding this information.

    – Today I was at Working Links, here in Liverpool, and Danielle there, tried to contact the University about my file from the English-test etc., (which I got the best result on), but she was just transfered from department to department.

    So I'm wondering if you have problems with 'mob', at the University, that are messing with the Study Abroad-students?
    I hope you have the chance to sort these problems, since I think a university, shouldn't treat people as bad as this.

    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Mon, Aug 24, 2009 at 5:26 PM
    Subject: Re: Problems with the Gateway/Fwd: Reminder/Fwd: English-test
    To: Joy Taylor <Joy.Taylor@sunderland.ac.uk>

    Ok,

    I'll just try to call then.
    Thank you very much for the help!
    Best regards,
    Erik Ribsskog

    On Mon, Aug 24, 2009 at 1:19 PM, Joy Taylor <Joy.Taylor@sunderland.ac.uk> wrote:

    I have already replied that I am unsure who is

    responsible for the gateway

    —– Original Message —–

    Sent: Monday, August 24, 2009 12:11

    PM

    Subject: Re: Problems with the

    Gateway/Fwd: Reminder/Fwd: English-test

    Ok,

    how should I go forward to find this out, who it is that is responsible

    for the Gateway?

    Thanks in advance for the help!

    Regards,

    Erik Ribsskog

    On Mon, Aug 24, 2009 at 12:04 PM, Joy Taylor <Joy.Taylor@sunderland.ac.uk>

    wrote:

    I am one of the Faculty Student Experience

    and Quality Enhancement Officers. I used to work in student support

    but have now changed roles. I am unsure who is responsible for the

    Gateway

    —– Original Message —–

    Sent: Monday, August 24, 2009 11:37

    AM

    Subject: Re: Problems with the

    Gateway/Fwd: Reminder/Fwd: English-test

    Ok,

    what's your position at the University, if I may ask?

    Who's in charge of the Gateway?

    Regards,

    Erik Ribsskog

    On Mon, Aug 24, 2009 at 10:08 AM, Joy Taylor <Joy.Taylor@sunderland.ac.uk> wrote:

    I'm sorry I am unable to help you with

    your request. I do not have access to students english tests, and

    unfortunately I do not know who holds this information. I will

    forward your email to the student records department to see if they can

    help you.

    —– Original Message —–

    Sent: Sunday, August 23, 2009

    7:24 PM

    Subject: Problems with the

    Gateway/Fwd: Reminder/Fwd: English-test

    Hi,

    I got your e-mail address, when I was in Sunderland, earlier

    this year, regarding some problems when I called to the University,

    last year, when they couldn't find me on the computer-system there,

    and I've also been in contact with you, on e-mail, after that.

    Now, the problem is, that the Gateway isn't answering my

    e-mails.

    I'm trying to get hold of a file, showing that I got the best

    result, on the initial language-test, in English, that students from

    abroad, have to take, at the begining of the Study Abroad year.

    Since I think that a file like this, would be fine to have, when

    applying for jobs, in the UK etc.

    So I hoped that you could please help me with the problem, with

    that the Gateway aren't answering my e-mails.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message

    ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Mon, Aug 10,

    2009 at 8:53 AM
    Subject: Reminder/Fwd: English-test
    To: gateway@sunderland.ac.uk

    Hi,

    I can't see that I've recieved an answer to this e-mail yet, so

    I'm trying to send it again.

    Best Regards,

    Erik Ribsskog

    ———- Forwarded message

    ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Mon, Jul 27,

    2009 at 4:22 PM
    Subject: English-test
    To: gateway@sunderland.ac.uk

    Hi,

    I studied at the University of Sunderland in 2004 and 2005, on

    the study

    abroad programme.

    I had some problems with my study-finance from Norway, so I

    had to end

    my studies before I got my degree, due to the problems with this,

    and with

    my home university not wanting to accept the modules I'd chosen,

    for some

    reason.

    But, I think it looks a bit stupid, not to have any files from

    when I studied

    in Sunderland, so I thought that perhaps I could try to get a

    file with the

    result of my English-test, that all study abroad students had to

    take,

    where I got the best result, so that I didn't have to take

    English courses.

    That file would have been very fine to have.

    So I was wondering if you know who I should contact then,

    that has to do

    with files like this, at the Language-study department.

    Thanks in advance for the help!

    Yours sincerely,

    Erik

    Ribsskog





  • Nå fikk jeg Danielle hos Working Links, til å ringe til University of Sunderland for meg, og hun ble også tullet med der

    img030 paint

  • Jeg sendte en ny e-post til University of Sunderland







    Google Mail – Problems with the Gateway/Fwd: Reminder/Fwd: English-test







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Problems with the Gateway/Fwd: Reminder/Fwd: English-test




    Erik Ribsskog

    <eribsskog@gmail.com>


    Mon, Aug 24, 2009 at 5:26 PM





    To:

    Joy Taylor <Joy.Taylor@sunderland.ac.uk>



    Ok,

    I'll just try to call then.
    Thank you very much for the help!
    Best regards,
    Erik Ribsskog


    On Mon, Aug 24, 2009 at 1:19 PM, Joy Taylor <Joy.Taylor@sunderland.ac.uk> wrote:

    I have already replied that I am unsure who is

    responsible for the gateway

    —– Original Message —–

    Sent: Monday, August 24, 2009 12:11

    PM

    Subject: Re: Problems with the

    Gateway/Fwd: Reminder/Fwd: English-test

    Ok,

    how should I go forward to find this out, who it is that is responsible

    for the Gateway?

    Thanks in advance for the help!

    Regards,

    Erik Ribsskog

    On Mon, Aug 24, 2009 at 12:04 PM, Joy Taylor <Joy.Taylor@sunderland.ac.uk>

    wrote:

    I am one of the Faculty Student Experience

    and Quality Enhancement Officers. I used to work in student support

    but have now changed roles. I am unsure who is responsible for the

    Gateway

    —– Original Message —–

    Sent: Monday, August 24, 2009 11:37

    AM

    Subject: Re: Problems with the

    Gateway/Fwd: Reminder/Fwd: English-test

    Ok,

    what's your position at the University, if I may ask?

    Who's in charge of the Gateway?

    Regards,

    Erik Ribsskog

    On Mon, Aug 24, 2009 at 10:08 AM, Joy Taylor <Joy.Taylor@sunderland.ac.uk> wrote:

    I'm sorry I am unable to help you with

    your request. I do not have access to students english tests, and

    unfortunately I do not know who holds this information. I will

    forward your email to the student records department to see if they can

    help you.

    —– Original Message —–

    Sent: Sunday, August 23, 2009

    7:24 PM

    Subject: Problems with the

    Gateway/Fwd: Reminder/Fwd: English-test

    Hi,

    I got your e-mail address, when I was in Sunderland, earlier

    this year, regarding some problems when I called to the University,

    last year, when they couldn't find me on the computer-system there,

    and I've also been in contact with you, on e-mail, after that.

    Now, the problem is, that the Gateway isn't answering my

    e-mails.

    I'm trying to get hold of a file, showing that I got the best

    result, on the initial language-test, in English, that students from

    abroad, have to take, at the begining of the Study Abroad year.

    Since I think that a file like this, would be fine to have, when

    applying for jobs, in the UK etc.

    So I hoped that you could please help me with the problem, with

    that the Gateway aren't answering my e-mails.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message

    ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Mon, Aug 10,

    2009 at 8:53 AM
    Subject: Reminder/Fwd: English-test
    To: gateway@sunderland.ac.uk

    Hi,

    I can't see that I've recieved an answer to this e-mail yet, so

    I'm trying to send it again.

    Best Regards,

    Erik Ribsskog

    ———- Forwarded message

    ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Mon, Jul 27,

    2009 at 4:22 PM
    Subject: English-test
    To: gateway@sunderland.ac.uk

    Hi,

    I studied at the University of Sunderland in 2004 and 2005, on

    the study

    abroad programme.

    I had some problems with my study-finance from Norway, so I

    had to end

    my studies before I got my degree, due to the problems with this,

    and with

    my home university not wanting to accept the modules I'd chosen,

    for some

    reason.

    But, I think it looks a bit stupid, not to have any files from

    when I studied

    in Sunderland, so I thought that perhaps I could try to get a

    file with the

    result of my English-test, that all study abroad students had to

    take,

    where I got the best result, so that I didn't have to take

    English courses.

    That file would have been very fine to have.

    So I was wondering if you know who I should contact then,

    that has to do

    with files like this, at the Language-study department.

    Thanks in advance for the help!

    Yours sincerely,

    Erik

    Ribsskog





  • Ny e-post til University of Sunderland







    Google Mail – Problems with the Gateway/Fwd: Reminder/Fwd: English-test







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Problems with the Gateway/Fwd: Reminder/Fwd: English-test




    Erik Ribsskog

    <eribsskog@gmail.com>


    Mon, Aug 24, 2009 at 12:11 PM





    To:

    Joy Taylor <Joy.Taylor@sunderland.ac.uk>



    Ok,

    how should I go forward to find this out, who it is that is responsible for the Gateway?

    Thanks in advance for the help!

    Regards,
    Erik Ribsskog


    On Mon, Aug 24, 2009 at 12:04 PM, Joy Taylor <Joy.Taylor@sunderland.ac.uk> wrote:

    I am one of the Faculty Student Experience and

    Quality Enhancement Officers. I used to work in student support but have

    now changed roles. I am unsure who is responsible for the

    Gateway

    —– Original Message —–

    Sent: Monday, August 24, 2009 11:37

    AM

    Subject: Re: Problems with the

    Gateway/Fwd: Reminder/Fwd: English-test

    Ok,

    what's your position at the University, if I may ask?

    Who's in charge of the Gateway?

    Regards,

    Erik Ribsskog

    On Mon, Aug 24, 2009 at 10:08 AM, Joy Taylor <Joy.Taylor@sunderland.ac.uk>

    wrote:

    I'm sorry I am unable to help you with your

    request. I do not have access to students english tests, and

    unfortunately I do not know who holds this information. I will forward

    your email to the student records department to see if they can help

    you.

    —– Original Message —–

    Sent: Sunday, August 23, 2009 7:24

    PM

    Subject: Problems with the

    Gateway/Fwd: Reminder/Fwd: English-test

    Hi,

    I got your e-mail address, when I was in Sunderland, earlier this

    year, regarding some problems when I called to the University, last year,

    when they couldn't find me on the computer-system there, and I've also

    been in contact with you, on e-mail, after that.

    Now, the problem is, that the Gateway isn't answering my

    e-mails.

    I'm trying to get hold of a file, showing that I got the best

    result, on the initial language-test, in English, that students from

    abroad, have to take, at the begining of the Study Abroad year.

    Since I think that a file like this, would be fine to have, when

    applying for jobs, in the UK etc.

    So I hoped that you could please help me with the problem, with that

    the Gateway aren't answering my e-mails.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Mon, Aug 10,

    2009 at 8:53 AM
    Subject: Reminder/Fwd: English-test
    To: gateway@sunderland.ac.uk

    Hi,

    I can't see that I've recieved an answer to this e-mail yet, so I'm

    trying to send it again.

    Best Regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Mon, Jul 27,

    2009 at 4:22 PM
    Subject: English-test
    To: gateway@sunderland.ac.uk

    Hi,

    I studied at the University of Sunderland in 2004 and 2005, on the

    study

    abroad programme.

    I had some problems with my study-finance from Norway, so I had

    to end

    my studies before I got my degree, due to the problems with this, and

    with

    my home university not wanting to accept the modules I'd chosen, for

    some

    reason.

    But, I think it looks a bit stupid, not to have any files from when I

    studied

    in Sunderland, so I thought that perhaps I could try to get a file

    with the

    result of my English-test, that all study abroad students had to

    take,

    where I got the best result, so that I didn't have to take English

    courses.

    That file would have been very fine to have.

    So I was wondering if you know who I should contact then, that

    has to do

    with files like this, at the Language-study department.

    Thanks in advance for the help!

    Yours sincerely,

    Erik

    Ribsskog





  • Jeg sendte en ny e-post til University of Sunderland







    Google Mail – Problems with the Gateway/Fwd: Reminder/Fwd: English-test







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Problems with the Gateway/Fwd: Reminder/Fwd: English-test




    Erik Ribsskog

    <eribsskog@gmail.com>


    Mon, Aug 24, 2009 at 11:37 AM





    To:

    Joy Taylor <Joy.Taylor@sunderland.ac.uk>



    Ok,

    what's your position at the University, if I may ask?
    Who's in charge of the Gateway?
    Regards,
    Erik Ribsskog


    On Mon, Aug 24, 2009 at 10:08 AM, Joy Taylor <Joy.Taylor@sunderland.ac.uk> wrote:

    I'm sorry I am unable to help you with your

    request. I do not have access to students english tests, and unfortunately

    I do not know who holds this information. I will forward your email to the

    student records department to see if they can help you.

    —– Original Message —–

    Sent: Sunday, August 23, 2009 7:24

    PM

    Subject: Problems with the Gateway/Fwd:

    Reminder/Fwd: English-test

    Hi,

    I got your e-mail address, when I was in Sunderland, earlier this

    year, regarding some problems when I called to the University, last year, when

    they couldn't find me on the computer-system there, and I've also been in

    contact with you, on e-mail, after that.

    Now, the problem is, that the Gateway isn't answering my

    e-mails.

    I'm trying to get hold of a file, showing that I got the best result,

    on the initial language-test, in English, that students from abroad, have to

    take, at the begining of the Study Abroad year.

    Since I think that a file like this, would be fine to have, when applying

    for jobs, in the UK etc.

    So I hoped that you could please help me with the problem, with that the

    Gateway aren't answering my e-mails.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date:

    Mon, Aug 10, 2009 at 8:53 AM
    Subject: Reminder/Fwd: English-test
    To: gateway@sunderland.ac.uk

    Hi,

    I can't see that I've recieved an answer to this e-mail yet, so I'm

    trying to send it again.

    Best Regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Mon, Jul 27, 2009 at

    4:22 PM
    Subject: English-test
    To: gateway@sunderland.ac.uk

    Hi,

    I studied at the University of Sunderland in 2004 and 2005, on the

    study

    abroad programme.

    I had some problems with my study-finance from Norway, so I had to

    end

    my studies before I got my degree, due to the problems with this, and

    with

    my home university not wanting to accept the modules I'd chosen, for

    some

    reason.

    But, I think it looks a bit stupid, not to have any files from when I

    studied

    in Sunderland, so I thought that perhaps I could try to get a file with

    the

    result of my English-test, that all study abroad students had to

    take,

    where I got the best result, so that I didn't have to take English

    courses.

    That file would have been very fine to have.

    So I was wondering if you know who I should contact then, that has to

    do

    with files like this, at the Language-study department.

    Thanks in advance for the help!

    Yours sincerely,

    Erik

    Ribsskog





  • Jeg sendte en purring til University of Sunderland







    Google Mail – Reminder/Fwd: English-test







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Reminder/Fwd: English-test




    Erik Ribsskog

    <eribsskog@gmail.com>


    Mon, Aug 10, 2009 at 8:53 AM





    To:

    gateway@sunderland.ac.uk



    Hi,

    I can't see that I've recieved an answer to this e-mail yet, so I'm trying to send it again.
    Best Regards,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Mon, Jul 27, 2009 at 4:22 PM

    Subject: English-test
    To: gateway@sunderland.ac.uk

    Hi,

    I studied at the University of Sunderland in 2004 and 2005, on the study
    abroad programme.

    I had some problems with my study-finance from Norway, so I had to end
    my studies before I got my degree, due to the problems with this, and with

    my home university not wanting to accept the modules I'd chosen, for some
    reason.
    But, I think it looks a bit stupid, not to have any files from when I studied
    in Sunderland, so I thought that perhaps I could try to get a file with the

    result of my English-test, that all study abroad students had to take,
    where I got the best result, so that I didn't have to take English courses.
    That file would have been very fine to have.

    So I was wondering if you know who I should contact then, that has to do
    with files like this, at the Language-study department.
    Thanks in advance for the help!
    Yours sincerely,

    Erik Ribsskog





  • Jobbsøking i England: Jeg sendte e-post til University of Sunderland, om de kunne sende meg resultatet av en engelskprøve jeg tok der, i 2004







    Google Mail – English-test







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    English-test




    Erik Ribsskog

    <eribsskog@gmail.com>


    Mon, Jul 27, 2009 at 4:22 PM





    To:

    gateway@sunderland.ac.uk



    Hi,

    I studied at the University of Sunderland in 2004 and 2005, on the study
    abroad programme.
    I had some problems with my study-finance from Norway, so I had to end
    my studies before I got my degree, due to the problems with this, and with

    my home university not wanting to accept the modules I'd chosen, for some
    reason.
    But, I think it looks a bit stupid, not to have any files from when I studied
    in Sunderland, so I thought that perhaps I could try to get a file with the

    result of my English-test, that all study abroad students had to take,
    where I got the best result, so that I didn't have to take English courses.
    That file would have been very fine to have.

    So I was wondering if you know who I should contact then, that has to do
    with files like this, at the Language-study department.
    Thanks in advance for the help!
    Yours sincerely,

    Erik Ribsskog





  • Da jeg var hos tannlegen på onsdag. (In Norwegian)

    Nå kom jeg på da jeg var hos tannlegen, på onsdag.

    I Liverpool, så er det to buss-selskap, som kjører de samme rutene ca.

    Stagecoach og Avida, eller noe.

    Jeg tror da at Stagecoach er for de ‘nordiske’ (lyshårede) britene.

    Og at Avida er for de ‘sydlandske’ (mørkhårede) britene.

    (Siden dette siste navnet, er på latin).

    Ikke offisielt da selvfølgelig, men kanskje i koder?

    Jeg var dum nok til å kjøpe dagskort på Avida, men det kunne man ikke bruke på Stagecoach.

    Så sånn var det.

    På vei tilbake fra tannlegen fant jeg ut det.

    Jeg måtte kjøpe ny billett hos Stagecoach.

    Og da satt det to lyshårede britiske husmødre, på setet bak meg.

    Og de pratet høyt, sånn at jeg hørte det, at den ene hadde en i familien fra Hellas, og den andre en fra Italia.

    Og barna var lyse, men en var også lys, men hun var det noe med.

    Så her ser jeg litt konturene av en krig nord/sør i Europa, som kanskje ikke de i nord skjønner så mye av(?)

    Fra det de konene prata høyt om.

    (Koner prater vanligvis mer diskret, kanskje, så denne pratingen var nok rettet mot meg, når de så at jeg var fra nord, og hadde kontroll, siden jeg kjøpte en vanlig billett, i tillegg da, uten å klage).

    Og oppførte meg ordentlig.

    De bussene er så trange.

    Jeg satt meg ikke bak ei jente på setet foran, men på settet ved midtgangen, eller så blir det nesten sånn at hu jenta foran sitter på fanget ditt, på de her trange bussene, det lukter ihvertfall sånn i nesa di.

    Så sånn er det.

    Så man må nesten ha kurs for å ta de bussene her i byen.

    Men men.

    Men jeg bodde jo nesten et år i Walton, så jeg burde egentlig skjønne de.

    De er ofte overfylte de bussene, så det var derfor jeg tok taxi, hvis noen husker det, fra bildene på onsdag.

    Men da tenkte jeg nå, på tante Ellen Savoldelli sin sveitsiske mann Reto Savoldelli.

    Kan det ha kommet noe ‘tull’, eller ‘krig mot de nordiske’, inn i Ribsskog-familien på den måten da.

    Jeg husker en sommerdag i Nevlunghavn, på 70-tallet, hos bestemor Ingeborg og bestefar Johannes.

    Min mors foreldre.

    Så dukket Reto, tante Ellens eksmann, opp med et følge på to damer vel.

    Og da trylla han med en mynt, som jeg og Pia vel fikk.

    At vi fikk en mynt hver, tror jeg.

    Som han fant bak øret, eller noe.

    Så om dette er noe mafiategn, for at han er en mektig mann (trollmann), og at man får jo to mynter, til å ha på øynene.

    Hvis man skal dø, i noen kulturer.

    Var dette et tegn på at nå hadde vi fått en mynt?

    Hvem vet.

    Eller var det bare uskyldig moro.

    Hvem vet.

    Noe var det nok ihvertfall.

    Jeg og Pia var i Sveits, sommeren 87, på besøk hos Ellen.

    Og Ellen har forsatt hans etternavn, selv om de er skilt.

    Og da ble vi med Rahel, kusina vår, dit hvor Reto bodde.

    Så kjørte Reto oss tilbake til Ellen i Aesch, _før_ middag.

    Så vi ikke fikk ikke et måltid der en gang.

    Var det fordi vi var for nordiske og de ikke likte det?

    I bilen så satt også en transvestitt, med lyst hår, som Reto skulle kjøre til Basel.

    Var dette noe ‘mafia’-tullings med meg, som var en 17 år gammel lyshåret gutt fra Norge, som vel hadde ganske lang pannelugg?

    Så kanskje sveitsiske, (eller om han er italiensk), Reto Savoldelli, synes at lyshårede gutter ser ut som jenter, og tok noe ‘mafiatullings’ humor på meg, og satt en som skulle ‘herme’ etter meg, i forsetet?

    Jeg har lest at Basel er et område hvor Illuminati står sterkt.

    Er Reto og Ellen med i Illuminati?

    Jeg møtte to damer fra Østerrike, i parken ved St. George’s Hall, her i Liverpool, igår.

    Og de smilte da de hørte at jeg var fra ‘Norwegen’.

    Men da jeg sa at jeg hadde plukket opp litt ‘ferie-tysk’ i Basel i Sveits, da ble de litt stumme.

    Men de smilte litt, tror jeg, da de hørte at jeg hadde hatt tyske ‘flat-mates’, og lært språk av de, da jeg studerte ved University of Sunderland.

    Så her kan det være noe, at de jentene skjønte mer enn meg, om det her.

    Det er mulig.

    Hvem vet.

    De virka fine ihvertfall de jentene fra Østerrike.

    Selv om de hadde brunt hår osv.

    Så det er nok ikke alle som er med på det her.

    Det er nok bare noen familier i noen land osv., vil jeg tippe på.

    Så sånn er nok kanskje det.

    Vi får se.

    Med vennlig hilsen

    Erik Ribsskog