Erik Ribsskog eribsskog@gmail.com
Complaint/Fwd: Manage your accounts
Erik Ribsskog eribsskog@gmail.com 28. januar 2024 kl. 21:56
Til: complaintsresolution@lowellgroup.co.uk
Kopi: Lowell Norge AS svc.no.nova@lowell.com, bank.no@lowell.com, bank.no@lowell.mypurecloud.ie, kundeservice@mail.efi.no, boligbistand@baerum.kommune.no, Lowell Norge AS strom.no@lowell.com, NorgesEnergi kundeservice@norgesenergi.no, Lowell Norge – kundesenter kundesenter.no@lowell.com, kundeservice@hafslundstrom.no, Bærum Kommune post@baerum.kommune.no, LOS Kundesenter kundesenter@los.no, Sfovpost sfovpost@statsforvalteren.no, “post@sivilombudsmannen.no” post@sivilombudsmannen.no, amnestyis amnestyis@amnesty.org, HRW UK hrwuk@hrw.org, LbF Leieboerforeningen lbf@lbf.no, post post@finkn.no, Akademikerforbundet post@akademikerforbundet.no, kom@nve.no, rme@nve.no, trl@nve.no, morten.schau@elvia.no, Abuse abuse@telia.com, “inger.lise.blyverket” inger.lise.blyverket@forbrukerradet.no, Tr tr@forbrukertilsynet.no, Phso Enquiries phso.enquiries@ombudsman.org.uk, Info info@tpas.org.uk, Postmottak ASD postmottak@asd.dep.no, Runcorn Office runcornoffice@taroe.org, Postkasse postkasse@datatilsynet.no, Lisa Eian eian@eianadvokat.no, strom.no@lowell.mypurecloud.ie, post@arbeidstilsynet.no, corporationsecretary@ofcom.org.uk
Hi,
the way I remember it, EE owes me money (and not the other way around).
I got a monthly wireless broadband-plan, from EE (in Liverpool City Center) in the summer of 2017.
And after a few weeks, the sim-card stopped working.
And that wasn’t the only problem.
I really wanted a USB-dongle (like T-Mobile/EE sold, around 2011).
But they’d stopped selling these.
And instead I had to buy a router.
But the problem was that the router didn’t charge that well.
So sometimes it ran out of power.
And then I couldn’t use the internet, for a number of X hours.
And that’s not really an alternative to ADSL/regular broadband then, I think.
So I got a pay-as-you-go sim-card/router, from Three.
(Since I’m a Norwegian citizen, then I’m not in the electoral-register.
So it’s not easy getting monthly-plans in the UK (for Norwegian citizens).
Even before Brexit this was a problem).
So I just started buying pay-as-you-go-data/gigabytes at Tesco, etc.
For the Three-router.
And I got myself a flat in Tuebrook, in the autumn of 2017.
And the flat was unfurnished.
And I hadn’t brought any furniture etc. with me from Norway.
So I had a lot of other stuff to buy (for the flat).
So I just continued using the Three-router/sim-card/wireless broadband.
And when the EE sim-card stopped working, then I must have stopped the direct debit, by using eighter my RBS internet-bank og Barclays internet-bank.
But this was EE’s own foult, since their stuff didn’t work.
They made the sim-card stop working (the way I remember it).
And their router wasn’t good enough to do with charging (of the built-in battery).
So it was basically rubbish, I’d say.
(And it was also in a funny yellow colour.
So it looked like EE had used a lot of effort into this product.
But it didn’t work properly.
And also they shut down my sim-card, after a few weeks, even if I had gotten money from a property-sale in Norway, some weeks earlier, so it was plenty of money, on both my British bank-accounts)
So this I have to complain about.
Erik Ribsskog
———- Forwarded message ———
Fra: Lowell noreply@lowellgroup.co.uk
Date: man. 13. mars 2023 kl. 17:44
Subject: Manage your accounts
To: eribsskog@gmail.com
Lowell
Mr Erik Ribsskog
YOUR OUTSTANDING ACCOUNTS
ORIGINAL COMPANY NAME LOWELL REF BALANCE
EE Limited 314802737 £38.71
£
£
£
£
£
CKWM3DEF
13/03/2023
Dear Mr Ribsskog
It’s never been easier to manage your account(s)
It only takes a couple of minutes to register to manage your account(s) online.
Visit www.lowell.co.uk today and let us know how much you’ll pay and how often, with an interest-free payment plan. At www.lowell.co.uk you can check your budget, set up a payment plan and keep track of your progress.
It’s never been easier to manage your account(s) online, so take your first step towards a debt-free future today.
www.lowell.co.uk
0333 556 5700
PO Box 13079,
HARLOW, CM20 9TE
Yours sincerely
Robert Taylor
UK Director of Customer Engagement
You may have other accounts that are not included on this email. To review all of your accounts, please call us, or visit www.lowell.co.uk.
Ceri, Port Talbot
…Helpful, understanding, encouraging and approachable…Went out of their way to help in the best way that suited me and my situation.
Samantha, Paignton
..Always reassuring, helpful, not pushy or judgemental, I really feel like it’s me that’s important and not my debt.
Calls may be recorded for training and monitoring purposes. Lowell Financial Ltd. is a company registered in England and Wales under Company Reg No: 4558936. Authorised and regulated by the Financial Conduct Authority in respect of consumer credit regulated accounts. Registered Office: Ellington House, 9 Savannah Way, Leeds, LS10 1AB
INTRODUCING LOWELL
Lowell is a group of leading companies in the debt purchasing business. We are Lowell Financial Ltd (LFL) and we will be supporting you by providing you with enough time and the right options to deal with your debt(s) based on your circumstances. You can manage your account(s) without even picking up the phone by visiting our website at www.lowell.co.uk. You’ll just need your Lowell Reference number(s). If you want to have a chat about your account(s), you can call us on 0333 556 5700.Calls from a landline will be charged at a local rate; mobile charges may vary.
TO MAKE A PAYMENT OR TO SET UP A PAYMENT PLAN
If you already know how much you can afford to pay, you can use our automated 24 hour 7 day a week service to pay by debit card.
Call us on 0333 556 5700.
Please have your Lowell reference
number(s) and your debit card to hand.
If you bank online, you can pay directly to us.
Our bank account number: 39543749
Our sort code: 60-00-01
You’ll also need your Lowell reference number(s).
If you set up payments this way, please let us know when to expect them so we can set up your repayment plan for you.
Set up an affordable Direct Debit by calling us on 0333 556 5700 or by visiting our secure website www.lowell.co.uk. (you’ll just need your reference number(s) and bank details).
To see the full Direct Debit Guarantee, visit www.lowell.co.uk/direct-debit-guarantee
CONTINUOUS PAYMENT AUTHORITY
If you have chosen to make regular card payments to us these will be made under a Continuous Payment Authority (CPA). A CPA authorises us to withdraw the agreed amount from your specified account on an agreed frequency. CPAs can be set up weekly, fortnightly, four weekly or monthly.
Payments taken from your card will appear on your bank account or card statement as ‘Lowell Portfolio I’. If we are unable to collect your payment, we will contact you to understand the reason why.
If you are paying on a four weekly or monthly arrangement, we will make one further attempt to take the full missed payment amount 14 days later.
We will not apply any fees and charges to your account as a result of a failed payment attempt.
You are able to cancel the CPA by contacting us or your payment service provider at any time up to close of business on the day before payment is due to be taken.
HOW WE USE YOUR DATA
Our privacy notice can be found at www.lowell.co.uk/our-privacy-promise. This explains what personal data we collect about you and how we use it; it also sets out your rights and how to exercise them. To listen to our notice, please call 0800 021 2075 or if you would like a copy, please contact us.
FREE IMPARTIAL DEBT ADVICE UPDATING YOUR CREDIT FILE
If you are worried about your debts, you can get free and confidential advice from a number of independent organisations including:
StepChange Debt Charity
0800 138 1111 or www.stepchange.org
National Debtline
0808 808 4000 or www.nationaldebtline.org
If your account(s) are being reported to the credit reference agencies, we will update them with details of your payments. If you pay an account in full, any default will show as ‘satisfied’. If we agree to accept a discounted settlement, any default will show as ‘partially satisfied’, when paid. Updating your credit file to show you are making payments or have settled your account could help to improve your credit rating and get your finances back on track.
MAKING A COMPLAINT
At Lowell, we are committed to dealing with all customers in a fair, reasonable and respectful manner. We do welcome any feedback on our communications with customers.
We have a documented Complaints Policy – a copy of which is available upon request. If you do wish to make a complaint, please contact our Customer Relations Team by phone, letter or email.
Freephone: 0800 542 0058 (we're open: Mon-Fri: 8am-6pm)
Write to us, setting out full details, at Customer Relations, PO Box 13079, HARLOW, CM20 9TE
Alternatively email: complaintsresolution@lowellgroup.co.uk