johncons

Forfatter: Erik Ribsskog

  • Enclosure 6, letter to McDonalds, 6/2.

    From: postmaster@agilisys.co.uk System Administrator
    To: eribsskog@gmail.com
    Date: Sun, 23 Dec 2007 08:11:02 +0000
    Subject: Undeliverable: Fwd: Complaint – Food Poisoning

    Your message

    To: customerservices@mcdonalds.co.uk
    Subject: Fwd: Complaint – Food Poisoning
    Sent: Sun, 23 Dec 2007 08:11:35 -0000

    did not reach the following recipient(s):

    customerservices@mcdonalds.co.uk on Sun, 23 Dec 2007 08:10:49 -0000
    Unable to deliver the message due to a communications failure
    The MTS-ID of the original message is: c=us;a=
    ;p=netdecisions;l=UKLDNBH010712230810YY1WHZQ7
    MSEXCH:IMS:Netdecisions:NETDECISIONS:UKLDNBH01 0 (00120345) Too Many
    Hops

  • Enclosure 5, letter to McDonalds, 6/2.

    From: eribsskog@gmail.com Erik Ribsskog
    To: customerservices@mcdonalds.co.uk
    Date: Sun, 23 Dec 2007 08:11:35 +0000
    Subject: Fwd: Complaint – Food Poisoning

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Dec 10, 2007 12:08 PM
    Subject: Fwd: Complaint – Food Poisoning
    To: customerservices@mcdonalds.co.uk

    Hi,

    I got an error-message with this e-mail, so I’m trying to send it again.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Dec 10, 2007 12:03 PM
    Subject: Complaint – Food Poisoning
    To: customerservices@mcdonalds.co.uk

    Hi,

    I think I must have been food-poisoned at your resturant in Lord St. in
    Liverpool, the
    day before yesterday.

    I’ve explained about this on my blog, so I’m going to link to the blog,
    since I’m still
    not feeling very good, so I’m just linking it to the blog:

    https://johncons-blogg.net/2007/12/big-mac.html

    and

    https://johncons-blogg.net/2007/12/big-mac-ii.html

    So I was wondering if I could please complain about this formally.

    And I hope very much that you have the chance to deal with a responsible
    way!

    Thank you very much for you help in advance!

    Yours sincerely,

    Erik Ribsskog

  • Enclosure 4, letter to McDonalds, 6/2.

    From: postmaster@agilisys.co.uk System Administrator
    To: eribsskog@gmail.com
    Date: Mon, 10 Dec 2007 12:07:54 +0000
    Subject: Undeliverable: Fwd: Complaint – Food Poisoning

    Your message

    To: customerservices@mcdonalds.co.uk
    Subject: Fwd: Complaint – Food Poisoning
    Sent: Mon, 10 Dec 2007 12:08:07 -0000

    did not reach the following recipient(s):

    customerservices@mcdonalds.co.uk on Mon, 10 Dec 2007 12:07:43 -0000
    Unable to deliver the message due to a communications failure
    The MTS-ID of the original message is: c=us;a=
    ;p=netdecisions;l=UKLDNBH010712101207YNWAJTRM
    MSEXCH:IMS:Netdecisions:NETDECISIONS:UKLDNBH01 0 (00120345) Too Many
    Hops

  • Enclosure 3, letter to McDonalds, 6/2.

    From: eribsskog@gmail.com Erik Ribsskog
    To: customerservices@mcdonalds.co.uk
    Date: Mon, 10 Dec 2007 12:08:07 +0000
    Subject: Fwd: Complaint – Food Poisoning

    Hi,

    I got an error-message with this e-mail, so I’m trying to send it again.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Dec 10, 2007 12:03 PM
    Subject: Complaint – Food Poisoning
    To: customerservices@mcdonalds.co.uk

    Hi,

    I think I must have been food-poisoned at your resturant in Lord St. in
    Liverpool, the
    day before yesterday.

    I’ve explained about this on my blog, so I’m going to link to the blog,
    since I’m still
    not feeling very good, so I’m just linking it to the blog:

    https://johncons-blogg.net/2007/12/big-mac.html

    and

    https://johncons-blogg.net/2007/12/big-mac-ii.html

    So I was wondering if I could please complain about this formally.

    And I hope very much that you have the chance to deal with a responsible
    way!

    Thank you very much for you help in advance!

    Yours sincerely,

    Erik Ribsskog

  • Enclosure 2, letter to McDonalds, 6/2.

    From: postmaster@agilisys.co.uk System Administrator
    To: eribsskog@gmail.com
    Date: Mon, 10 Dec 2007 12:02:40 +0000
    Subject: Undeliverable: Complaint – Food Poisoning

    Your message

    To: customerservices@mcdonalds.co.uk
    Subject: Complaint – Food Poisoning
    Sent: Mon, 10 Dec 2007 12:03:03 -0000

    did not reach the following recipient(s):

    customerservices@mcdonalds.co.uk on Mon, 10 Dec 2007 12:02:36 -0000
    Unable to deliver the message due to a communications failure
    The MTS-ID of the original message is: c=us;a=
    ;p=netdecisions;l=UKLDNBH010712101202YNWAJTMV
    MSEXCH:IMS:Netdecisions:NETDECISIONS:UKLDNBH01 0 (00120345) Too Many
    Hops

  • Enclosure 1, letter to McDonalds, 6/2.

    From: eribsskog@gmail.com Erik Ribsskog
    To: customerservices@mcdonalds.co.uk
    Date: Mon, 10 Dec 2007 12:03:03 +0000
    Subject: Complaint – Food Poisoning

    Hi,

    I think I must have been food-poisoned at your resturant in Lord St. in
    Liverpool, the
    day before yesterday.

    I’ve explained about this on my blog, so I’m going to link to the blog,
    since I’m still
    not feeling very good, so I’m just linking it to the blog:

    https://johncons-blogg.net/2007/12/big-mac.html

    and

    https://johncons-blogg.net/2007/12/big-mac-ii.html

    So I was wondering if I could please complain about this formally.

    And I hope very much that you have the chance to deal with a responsible
    way!

    Thank you very much for you help in advance!

    Yours sincerely,

    Erik Ribsskog

  • Letter to McDonalds, 6/2.

    Erik Ribsskog

    Flat 3

    5 Leather Lane

    Liverpool 6. February 2008

    L2 2AE

    McDonalds Resturants Ltd.

    11-59 High Rd.

    East Finchley

    London

    N2 8AW

    COMPLAINT

    1. On Saturday, 8/12, at around 7.40 PM, it says in my calendar, an incident occured on

    your resturant in Lord. St., Liverpool.

    I’ve written about the incident on my blog, but I’ve been having some problems with

    sending e-mails to McDonalds, since there seem to be some problems with your

    e-mail address. (More about this later in the letter).

    Here are the links to my blog, describing the incidents. (Sorry if there is some not so

    fine language being used on the blog, but I remember that I got a bit upset by the

    episode, so sorry about this!):

    Big Mac.

    I shouldn’t have eaten that burger.

    I wonder what it was in it.

    Was it human meat?

    Once, on Lidl, I bought a tin of minced meat.

    Reduced price.

    And in it, I found like an arteri, or vain, or maybe it was even something worse.

    But I don’t think it could have been from a cow.

    Since then I think the diameter of the arierie or vain, should have been bigger.

    But I wonder if it could have been something even worse.

    Not good.

    It was on McDonalds in Chruch Street in Liverpool by the way.

    And the girl I ordered the Big Mac from.

    In the check-out furthermost to the left, of the manned check-outs, at 7.40 pm, it says.

    I wrote this in my notebook, since I thought it was peculiar with the sixteen year old girls

    who was just standing there, in the check-out, to the right, from the check-out, from wich

    I got my burger.

    When I went into McDonalds, it was a group of African boys, making a lot of noise there.

    And it was also two African men, in their twenties or thirties maybe, who were standing to

    the left in the premises, a bit closer to the enterence-door, than where the check-out is.

    It seemed to me like they were observing the premises.

    They were McDonalds staff.

    And usualy McDonalds staff are working.

    McDonalds in Liverpool City Centre on a Saturday Night.

    Then I think that the staff should really have been occupied with some type of work-task.

    Then a blond man in his forthies maybe, arrived.

    And he was singing almost.

    Totally peculiar, and like he wasn’t aware of other people around him than the check-out

    staff, to which he ordered and more or less sang to, I seem to remember.

    It was almost like he was in some kind of trance.

    And he was ordering from the girl maning the check-out furthermost to the left.
    (from the customers view).

    Then a guy appeared who seemed to want to complain about his drink, and change it to

    a new drink.

    And both of these customers, both got served before me, even if I had waited longer, in

    the two queues furthermost to the left.

    I was standing behind the two sixteen year old girls.

    And it seemed like they were only standing there, and that the check-out they were standing

    in from out, wasn’t maned at all.

    Even if I moved to the check-out furthermost to the left, and stood there for maybe five

    minutes (or something like that).

    The queues in the two check-outs furthermost to the right, went very slowly.

    So I moved to the queue behind the two girls.

    Then all the african boys, in the queue furthermost to the left, exited from the premises.

    Then the blond guy in his thirties or forthies appeared.

    And then the one who was switching the drink.

    Then I moved to the queue behind these two, since no person arrived to man the check

    out that was the second to the left, (where the girls were waiting).

    I suspect that the girls were only standing there, and pretending to be waiting for an order

    which they had ordered.

    But that the check-out really wasn’t maned.

    I think that the two staff I mentioned earlier, were observing the premises during all of this.

    When I got the burger from the girl.

    Then I gave her a two pound coin.

    I said it was alright, that she could just keep the one pence coin if she wanted.

    And then I said bye or something I guess.

    But the girl didn’t look up.

    And she return or give a salutation or anything like that.

    She was just being quiet.

    Had she become a bit ashamed?

    Or had she suddently become shy, from some sort of cryptical reason?

    I’m not quite sure.

    But Brits are usually polite, so I thought this was a bit peculiar.

    I got a bit sick of the burger.

    The mentioned Lidl, was the one close to London Rd, by the way, just to include this as

    well.

    The lesson from this, I think, should be not to eat the burgers, when the check-out staff,

    don’t deer to look you in the eyes, after they have given you the burger.

    I think this will have to be the conclution regarding this.

    Posted by johncons at 13:45‘.

    https://johncons-blogg.net/2007/12/big-mac.html

    Big Mac II

    I think that it must have been something wrong with the Big Mac.

    I haven’t had that much flatulece before, if thats the right term, like in the last couple of

    days.

    And I’ve also been in general bad shape.

    So the lesson to be learned, I guess, is not to eat burgers, that you recieve from

    resturant-representatives, who don’t deer to look you in the direction of your eyes,

    or even look up, after they have given you the burger.

    And if someone are wondering why I’m not contacting the police about this:

    (Which is described in this link:

    https://johncons-blogg.net/2007/12/big-mac.html).

    The reason is that The Merseyside Police, aren’t returning my calls.

    I even went to the Norwegian Consulate in town, and they contacted the police

    regarding this, but even after this, the police still aren’t calling me back.

    This was regaring an harassment at work case, which is conected to a organised

    crime/mafia/mob/trafficing-case with my last employer.

    There has also been problems with harassment,lies and unprofessional conduct from

    the Merseyside Police, so it’s not only the problem with them not returning my calls,

    it’s also the problem with that I seem to have lost a bit of confidence in them.

    But I haven’t got any founds, so I can’t get anywere.

    Since, I have to use so much time, to try to deal with the organised crime network

    problems, and problems with the Government in both counties (Britain and Norway).

    To try to get some help to deal with the problems.

    (I can’t really say that I’ve done something wrong eighter, that should justify these

    problems, and the lack of help from the Government etc).

    But, what I was thinking.

    Is, that I could try to complain to McDonalds about this.

    The incidents from the link above.

    Since I think I must have been food-poisoned.

    And maybe McDonalds also are ably to deal with these more professional and

    responisble than the police(?)

    I’ll try to update the blog later on this.

    So it will be interesting to see, if this will bring any results.

    Posted by johncons at 02:45 ‘.

    https://johncons-blogg.net/2007/12/big-mac-ii.html

    So I think it would be very fine, if you had the chance to investigate this!

    2. On 10/12, I tried to send an e-mail to the e-mail address mentioned on your website,

    www.macdonalds.co.uk.

    It’s the e-mail address: customerservices@mcdonalds.co.uk.

    But I only got an e-mail with this error-message in return:

    Your message To: customerservices@mcdonalds.co.uk Subject: Complaint – Food

    Poisoning Sent: Mon, 10 Dec 2007 12:03:03 -0000 did not reach the following recipient(s):

    customerservices@mcdonalds.co.uk on Mon, 10 Dec 2007 12:02:36 -0000 Unable to

    deliver the message due to a communications failure’.

    So, later on 10/12, I called your customer service on 0870 524 4622, and got informed

    that your e-mail address wasn’t always working, so I was asked to try to send the e-mail

    again later.

    On 23/12, I tried to send the e-mail again, but I still got the same error-message in return.

    On 8/1, I spoke with team-manager Ronda Floyd, and she said that the e-mail address

    should be working now.

    On 9/1, I tried to send an e-mail again, to customerservices@mcdonalds.co.uk, but I still

    only got an error message, like before.


    (I’ll enclose the mentioned e-mails with the complaint).

    So this, the problem with the customerservices@mcdonalds.co.uk e-mail address, has led

    to me being a bit delayed in sending this complaint.

    I think it would be very fine if you had the oppertunity to try to find out what it was that

    was going on, surrounding the incident at your Lord St. branch in Liverpool, on 8/12,

    and also if you had the oppertunity, to try to find out what the problems with the

    customerservices@mcdonalds.co.uk e-mail address is about.

    I’ve been having some problems with what I suspect could be organised criminal networks,

    at my former workplace Arvato Services Ltd., on Burger King, Argos, Tesco, Lidl, Currys,

    etc., so that’s one of the reasons that I think this should maybe be investigated, since I

    suspect a bit that these incidents could be linked.

    I hope that this is alright, and thank you very much in advance for your help!

    Yours sincerely,

    Erik Ribsskog

  • Enclosure 4, Letter sent BBC, 6/2.

    From: eribsskog@gmail.com Erik Ribsskog
    To: info@bbc.co.uk
    Date: Fri, 23 Nov 2007 05:35:08 +0000
    Subject: Fwd: Complaint/Fwd: Your BBC Posting has been removed

    Hi,

    I cant see that I have recieved an answer to this e-mail yet, that’s why I’m
    trying to send it again.

    Hope that this is alright!

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Nov 6, 2007 2:17 AM
    Subject: Complaint/Fwd: Your BBC Posting has been removed
    To: info@bbc.co.uk

    Hi,

    I haven’t recieved any answer to this e-mail, from the message-board
    moderators,
    even if I have been sending it twice to them

    So I was hoping that you maybe would have the chance to have a look at this.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Oct 26, 2007 1:06 AM
    Subject: Fwd: Your BBC Posting has been removed
    To: England.moderators@bbc.co.uk

    Hi,

    I can’t see that I have recieved an answer to this e-mail yet, thats why I’m
    trying to send it again.

    Hope that this is alright!

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog < eribsskog@gmail.com>
    Date: Oct 13, 2007 8:34 PM
    Subject: Re: Your BBC Posting has been removed
    To: England < England.moderators@bbc.co.uk>

    Hi,

    I was wondering if you think it would be possible for me to get a more
    spesific reason on why the post
    was removed?

    Yours sincerely,

    Erik Ribsskog

    On 12 Oct 2007 15:57:47 +0000, England < England.moderators@bbc.co.uk>
    wrote:
    >
    > Dear BBC Community member,
    >
    > Thank you for contributing to a BBC community site. Unfortunately we’ve
    > had to remove your content below because it contravened one of the House
    > Rules.
    >
    > Postings to BBC messageboards will be removed if they:
    >
    > *Break the law, or condone or encourage unlawful activity. This includes
    > defamation and contempt of court.
    >
    > You can find out more about Defamation at
    > http://www.bbc.co.uk/dna/hub/HouseRules-Defamation
    > You can read the BBC messageboards House Rules in full here:
    > http://www.bbc.co.uk/messageboards/newguide/popup_house_rules.html
    >
    > Please be careful when you copy the text of someone else’s message into
    > your post. If their posting is subsequently removed, your posting may also
    > have been removed, as it contained a copy of their failed text.
    >
    > If you can rewrite your contribution to remove the problem, we’d be happy
    > for you to post it again.
    >
    > Please note that anyone who seriously or repeatedly breaks the House Rules
    > may have action taken against their account.
    >
    > http://www.bbc.co.uk/messageboards/newguide/popup_breaking_rules.html
    >
    > Regards,
    >
    > The BBC Communities Team
    > http://www.bbc.co.uk/messageboards/newguide/
    >
    > URL of content (now removed):
    > http://www.bbc.co.uk/dna/england/F2770282?Thread=4653901&post=54093182
    >
    > Subject:
    > The use of Negative Reinforcement as a Management-method at the Arvato
    > Microsoft Scandinavian Product Activation in Liverpool.
    >
    > Posting:
    > When I was working at the Arvato Microsoft Scandinavian Product Activation
    > in Liverpool, I had a meeting with one of the team-leaders on the campaign.
    >
    > I was wondering why we, (I was working as a regular Contact Centre
    > Representative there), and I was wondering why we got lines like ‘NN, you’re
    > on wrap-up’, shouted at us across the tables, from the team-leaders.
    >
    > Then I got to hear that this was something that the team-leaders had been
    > thought during team-leader training.
    >
    > The team-leader I was in the meeting with, told me, that they had been
    > trained using ‘[negative] reinforcement’, during the team-leader training.
    >
    > She explained to me, that she wouldn’t stop with the
    > shouting/complaining/’giving stick’, the way she did, because this was the
    > way they had been trained to lead the campaign.
    >
    > Here is a quote from the summary from this meeting:
    >
    > ‘I also brought up the situation with the wrap-up meeting we had some
    > weeks earlier, where
    > we agreed on that I would work on gradually bettering the wrap-up time,
    > but that she then
    > forgot this agreement, and the next day acted like this meeting hadnt been
    > taking place
    > at all, and continued to shout ‘You’re on wrap-up’ if the wrap-up time
    > exceeded 5 seconds.
    >
    > Vivian explained that this was call reinforcement, and that the
    > team-leaders were trained
    > to use reinforcement as a way of solving problems, like the problem with
    > agents being
    > to long time on wrap-up between the calls. So she wouldnt stop doing this,
    > because she
    > had been trained to do her job this way.
    >
    >
    > NEGATIVE REINFORCEMENT
    >
    > I hadnt heard about reinforcement on the management/organisation modules I
    > had studied on
    > upper secondary and university-level, and neighter had I heard about it on
    > the management-
    > courses I had participated on while I was working as a manager in Norway.
    >
    > So when I got home on the day we had the meeting, I searched for
    > ‘reinforcement’ on the
    > internet. I found from how Vivian described it in the meeting, that this
    > way of sorting
    > problems was called ‘negative reinforcement’.
    >
    > I couldnt find very much on how this was being used in management, but
    > from what I found
    > it seemed like it was more used as a way of training dogs, and that it was
    > known to make
    > the dogs nervous.
    >
    > Line says that they were told to do it this way, because if they did it
    > this way, then the agents
    > would do the job the way the team-leaders wanted.’.
    >
    > Link: https://johncons-blogg.net/2007/10/enclosure-7.html
    >
    >
    > My issue, regarding this, was that when I was searching on the term
    > ‘negative reinforcement’, on the internet, then it mostly appeared links
    > that had to do with the training of animals, like dogs and horses. (And not
    > so much with management-theory):
    >
    > Link: http://www.google.co.uk/search?hl=en&q=negative+reinforcement&meta=cr%3DcountryUK%7CcountryGB
    >
    >
    >
    > And, the fact that the team-leaders are screaming things like ‘You’re on
    > wrap-up’, to the CCR representatives.
    >
    > I think this is a bit impolite, because the places were people are seated,
    > are up to the region of 5-10 meters from were the team-leader is sitting
    > shouting.
    >
    > So I remember I myself thought this practice was a bit inpolite towards
    > the representatives.
    >
    > And also, I thought it was interfering in the work.
    >
    > That is, if one are sitting, and writing some notes, or if one are loging
    > the latest call.
    >
    > The latest call from when someone has called in to activate Windows or
    > Office etc.
    >
    > Then one had five seconds to log the call and to prepare for the next
    > call.
    >
    > So sometimes one ran out of time, and sometimes, one also wanted to have a
    > zip of water inbetween the calls, so sometimes five seconds could be maybe a
    > bit to little time.
    >
    > But the point is, that when the call wasn’t a regular call. That is, if
    > the call lasted for longer than about five minutes, then one had to log the
    > call on a form as well as on the screen.
    >
    > And if it was a company-call, a Microsoft customer, then it could be that
    > one had to write some notes down, since these calls sometimes were a bit
    > more complex than the regular calls.
    >
    > And also since there was a lot of types of agreements, like
    > Select-agreement, Open-agreement, etc.
    >
    > There were meny combinations of different agreements and products, so
    > sometimes, one happened to write down some notes, and also send e-mails to
    > the line-managers about the activation.
    >
    > So if one were busy doing things like this, then I think the shouting was
    > sometimes interfering a bit with the other work.
    >
    > Because, often, it wouldn’t be possible to do work-tasks like this, while
    > one were answering the next call simultaniously.
    >
    > Because one needed to consentrate on the loging and the writing og notes
    > and e-mails.
    >
    > So then it interfered a bit when someone shouted at me: ‘Erik, you’re on
    > wrap-up’. At least I remember that I thought this personally.
    >
    > Because then I lost my concentration, and my awarenes of what I was doing.
    > And I sometimes got a bit stressed, and I maybe started thinking about
    > things regarding the organisation of the campaign instead.
    >
    > And I also think that this practice is a bit condescend.
    >
    > That is, from the team-leader to the representative. It seems to me, that
    > one are shouting like this, then it means that one thinks that the
    > representative isn’t using his time in a meaningful way. That is, it means
    > that the representative is doing something wrong.
    >
    > I tried telling them, that we knew from before, that the wrap-up time was
    > five seconds, and that they didn’t really need to shout that out, because we
    > already knew this from before.
    >
    > And when one used more time than five seconds, it was because it was
    > needed to finish the work-tasks.
    >
    > But when they were shouting, then I think it means that they didn’t belive
    > the representative would be able to manage the time for the work-tasks
    > themselves, in a reasonble way.
    >
    > So then I guess it means that the representatives was looked at as to be
    > thoughtless and without the ability to act reasonable.
    >
    > I thought this meant that the representatives, were looked down upon, in
    > regards to the issue of being able to manage their own work-time in a
    > meaningful way.
    >
    > So I myself, remember, that I was thinking that this practice was a bit
    > condescend.
    >
    > I used to work as a store-manager in Norway, and in conection with that, I
    > had a few courses in practical management etc.
    >
    > And I also had some modules in management and organisation, from upper
    > secondary school level, and also from university level.
    >
    > But I can’t remember, that we were taught were much about ‘negative
    > reinforcement’ in those modules and couses.
    >
    > So I was wondering if someone maybe had some knowledge, regarding where
    > negative reinforcement fits in, in relation to the management-theory field.
    >
    > I think that management is an interesting field, so I think it would be
    > very fine if someone have the time to contribute a bit to the thread on
    > this.
    >
    > I myself, think that this management-method, can maybe sometimes seem a
    > bit harassing, but I think it would be very interesting to also hear what
    > other people think about this.
    >
    >
    >
    >
    >
    > This e-mail, and any attachment, is confidential. If you have received
    > it in error, please delete it from your system, do not use or disclose
    > the information in any way, and notify us immediately. The contents of
    > this message may contain personal views which are not the views of the
    > BBC, unless specifically stated.
    >
    >