Stikkord: E-post

Dear
Mr Ribsskog

Thank
you for contacting us.

The
OIA was established to independently review complaints from individual students
affected by an act or omission of a university. I am afraid that because we are
an independent body we cannot offer students assistance, give advice, or
intervene on their behalf. We are not a regulator but we look at complaints
from students who have already completed the internal complaint/appeal
procedures of the University in question. Once the internal complaint/appeal
procedures of the University have been completed the University should then
issue the student with a Completion of Procedures Letter. The Completion of
Procedures Letter should state the University’s final decision on the
matter and refer the student to the OIA.

If
you want to find out how to make a formal complaint at your University
regarding the problems you have faced, we suggest you look for the complaints
procedure on the University’s website or your Student’s Handbook.
You may also wish to contact your Students’ Union for advice.

If
you decide to bring a complaint to us after you have been through the
University's complaint procedures you should complete our OIA Complaint Form,
which you can find here: http://www.oiahe.org.uk/making-a-complaint-to-the-oia/oia-complaint-form.aspx,
and send it to us together with a copy of your Completion of Procedures Letter.
Under our Rules we must receive a completed Complaint Form within three months
from the date of the Completion of Procedures Letter. If you do not receive a
Completion of Procedures Letter please write to the University and ask for one.

Please
note that our procedures can be very lengthy and our cases often take over six
months to be resolved. For further information on the OIA please follow the
link to our 'Introduction to the OIA' leaflet: http://www.oiahe.org.uk/media/42715/oia_intro_leaflet_16pp.pdf.

I
am sorry we cannot help you any further at this stage.

Regards

OIA
Enquiries Team

Office
of the Independent Adjudicator for Higher Education,

Third
Floor,

Kings
Reach,

38-50
Kings Road,

READING,

RG1
3AA

Tel:
0118 959 9813

www.oiahe.org.uk

Twitter:
http://twitter.com/oiahe

This
message is confidential and may be legally privileged. If you are not the
intended recipient, you should not copy or disclose this message to anyone but
should kindly notify the sender and delete the message. Neither the OIA nor the
sender accepts any responsibility for viruses and it is your responsibility to
scan this email and any attachments. Calls to this Office may be monitored or
recorded for quality control and training purposes.

The
OIA is a charity, registered in England & Wales under number 1141289, and a
company limited by guarantee, registered in England & Wales under number
4823842. Registered Office: Third Floor, Kings Reach, 38-50 Kings Road,
Reading, RG1 3AA, United Kingdom

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2012 16:36

To: Enquiries

Subject: Complaint against the University of Sunderland/Fwd:
Reminder/Fwd: Complaint against University of Sunderland

Hi,

I've been adviced to contact your organisation about this
case.

I wanted to complain about and warn, that the University of Sunderland, have no
respect for agreements they make, with students, and that the just throw
students out, like if they were nazis.

The University of Sunderland also co-operate with the
Police, when they throw students out in this Gestapo-ish way, even if they
haven't done anything wrong.

I was woken in the morning by a university-staff, who insisted on me going on a
meeting right away, and in the meeting with two other staff at Clanny House, I
was told to move out, even if I had an agreement I could study History there
for the academic year that ended this month.

But this was paid no respect to and Police then drove me to
Sunderland Council and persuaded them to send me to a hostel, which the
landlady said was 'very though and very friendly'.

The university also banned me from using the
university-library etc., I was told in a letter a Police officer gave me at the
hostel.

Later I was thrown out of the hostel for having some garbage on my floor,
during an un-anounced inspection, where they wanted to know the MAC-address for
my computer.

I had some garbage on the floor, but there wasn't litter-bins in the rooms.

So the hostel was also like nazis, I think I have to say.

If you have to have your room perfect at all times then they are nazi-ish I
think.

And I had to walk around in Newcastle all night, before I could get on a bus to
Liverpool, the day I was thrown out the second time, in Sunderland, in January.

And this was all started by the University of Sunderland, who just threw me
out, (in a horrible way), when I was supposed to study there, for the reason
that I hadn't gone to a meeting, about my studies, but the University had
written the wrong month on the letter, so I thought the meeting was in
September and not August.

(Since it said September on the letter).

But then they threw me out in August with the excuse that 'September', (on the
letter), had been a 'typo'.

But if it was a typo, then it was their fault.

Since they wrote the letter.

So they threw me out because of something that was their fault!

So this was like something that could only happen in Hell, and not at a
civilised, academic institution.

So this I wanted very much to complain about.

Because this was so uncivilised and un-academic that it should be cleaned up, I
think, so that things like this don't happen to other students there, in August
or September this year, and so on.

I hope you agree with me about this!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>

Date: Thu, Jun 28, 2012 at 4:16 PM

Subject: Re: Reminder/Fwd: Complaint against University of Sunderland

To: "Odell, Sandra" <sandra.odell@ntu.ac.uk>

Hi,

ok, this has already been at a high level, at the University
of Sunderland.

And I didn't think they treated me fine.

I was even banned from the university library, after they first threw me out,
like nazis, (I think I have to say), and co-operated with the Police to send me
to a 'very though' hostel, like the Landlady there said they were.

So I think the University of Sunderland participated in hostile power-abuse and
tried to use the hostel-guys to use corporal punishment against me.

So I'll definetly not sent it back to the University, but I'll rather send it
to the Adjudicator you mentioned in your e-mail.

Thank you very much for the reply!

Best regards,

Erik Ribsskog

On Thu, Jun 28, 2012 at 4:01 PM, Odell, Sandra <sandra.odell@ntu.ac.uk>
wrote:

Dear
Mr Ribsskog

Thank
you for your email. Unfortunately I do not think that the Joint
University Council are able to help with your complaint. Your initial
complaint should be made with the University of Sunderland. In addition,
you may want to contact the Office of Independent Adjudicators: http://www.oiahe.org.uk/.
The OIA offer a free service to look at individual complaints against Higher
Education Institutions in England and Wales.

I
hope you find the website useful.

Yours
sincerely

Sandra
Odell

Sandra
Odell

JUC Secretary

College
Research Support Team, Business, Law & Social Sciences Nottingham Trent
University, Nottingham, NG1 4BU

Direct Tel: +44 (0)115 848 8117

Location: Chaucer Room
4704

E-mail: Sandra.Odell@ntu.ac.uk

Website: www.ntu.ac.uk

From: Erik
Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2012 15:40

To: Odell, Sandra

Subject: Reminder/Fwd: Complaint against University of Sunderland

Hi,

I
can't see that I've recieved an answer to this e-mail, so I thought I could try
to send a reminder about this.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———-
Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>

Date: Fri, Jun 1, 2012 at 8:35 PM

Subject: Complaint against University of Sunderland

To: Sandra.Odell@ntu.ac.uk

Hi,

I
wanted to complain about that I was throuwn out of the University of
Sunderland, Clanny House, last August, after they wrote a typo in a letter,
(like they said), and threw me out, like if they were nazi's.

They
cooperated with the Police who chatted with the Sunderland Council and got me
sent to a very though hostel.

I
don't think the University can first agree that I can study there and then
throw me out like that.

I studied at their Faculty of Applied Sciences, in 2004/05, and was meant to
eighter continue those studies or study History.

Some days later the Police went on my door at the hostel and gave me a letter
from one of the managers at the University who said I couldn't go to their
property any longer.

I
also got the best result, on the language-test, in 2004, (a TOEFL-test, I had to
take, since I'm from Norway), but this the University of Sunderland don't want
to let me have a document proving.

So I think the University is hostile against me for some reason.

So I wanted to complain about this.

Yours sincerely,

Erik Ribsskog

DISCLAIMER: This email is intended solely for the addressee.
It may contain private and confidential information. If you are not the
intended addressee, please take no action based on it nor show a copy to
anyone. In this case, please reply to this email to highlight the error.
Opinions and information in this email that do not relate to the official
business of Nottingham Trent University shall be understood as neither given
nor endorsed by the University. Nottingham Trent University has taken steps to
ensure that this email and any attachments are virus-free, but we do advise
that the recipient should check that the email and its attachments are actually
virus free. This is in keeping with good computing practice.

Dear Mr Ribsskog

Thank you for your email. Unfortunately I do not think that the Joint University Council are able to help with your complaint. Your initial complaint should
be made with the University of Sunderland. In addition, you may want to contact the Office of Independent Adjudicators:
http://www.oiahe.org.uk/. The OIA offer a free service to look at individual complaints against Higher Education Institutions in England and Wales.

I hope you find the website useful.

Yours sincerely

Sandra Odell

Sandra Odell

JUC Secretary

College Research Support Team, Business, Law & Social Sciences Nottingham Trent University, Nottingham, NG1 4BU

Direct Tel: +44 (0)115 848 8117

Location: Chaucer Room 4704

E-mail: Sandra.Odell@ntu.ac.uk

Website: www.ntu.ac.uk

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2012 15:40

To: Odell, Sandra

Subject: Reminder/Fwd: Complaint against University of Sunderland

Hi,

I can't see that I've recieved an answer to this e-mail, so I thought I could try to send a reminder about this.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>

Date: Fri, Jun 1, 2012 at 8:35 PM

Subject: Complaint against University of Sunderland

To: Sandra.Odell@ntu.ac.uk

Hi,

I wanted to complain about that I was throuwn out of the University of Sunderland, Clanny House, last August, after they wrote a typo in a letter, (like they said), and threw me out, like if they were nazi's.

They cooperated with the Police who chatted with the Sunderland Council and got me sent to a very though hostel.

I don't think the University can first agree that I can study there and then throw me out like that.

I studied at their Faculty of Applied Sciences, in 2004/05, and was meant to eighter continue those studies or study History.

Some days later the Police went on my door at the hostel and gave me a letter from one of the managers at the University who said I couldn't go to their property any longer.

I also got the best result, on the language-test, in 2004, (a TOEFL-test, I had to take, since I'm from Norway), but this the University of Sunderland don't want to let me have a document proving.

So I think the University is hostile against me for some reason.

So I wanted to complain about this.

Yours sincerely,

Erik Ribsskog

DISCLAIMER: This email is intended solely for the addressee. It may contain private and confidential information. If you are not the intended addressee, please take no action based on it nor show a copy to anyone. In this case, please reply to this email to
highlight the error. Opinions and information in this email that do not relate to the official business of Nottingham Trent University shall be understood as neither given nor endorsed by the University. Nottingham Trent University has taken steps to ensure
that this email and any attachments are virus-free, but we do advise that the recipient should check that the email and its attachments are actually virus free. This is in keeping with good computing practice.