Stikkord: Klage

Erik Ribsskog
Ny oppdatering/Fwd: ur ref: 18610099
Erik Ribsskog 31. mai 2017 kl. 16:29
Til: “Wallis, Angela”
Kopi: “Cox, Rosemary” , “Reyneke, Andre” , post@finkn.no, “post@sivilombudsmannen.no”
Hei,

nå fant jeg mer om ombudsmann:

‘Ordet er opprinnelig gammelnordisk umboðsmadr, og betegnet en kongelig embedsmann i vikingtid og middelalder. I sin nåværende betydning er det brukt siden 1809, da den første svenske ombudsmann ble oppnevnt av Riksdagen.[3] Ombudsmann er et av de nordiske ordene som har gått inn i andre språk, som for eksempel engelsk ombudsman.[2]’.

https://no.wikipedia.org/wiki/Ombudsmann

Det var visst sånn, at de brukte ordet ombudsmann, i vikingtida og, (se ovenfor), men i sin nåværende betydning, så har det visst kun blitt brukt, siden 1809, (i Sverige).

Og jeg husker at min farfar Øivind Olsen, ikke likte, at vi skulle ha, en slags Spesialenhet-forgjenger, i Norge, på 70/80-tallet.

Og de er vel noe lignende, av en ombudsmann.

Så det er mulig, at min farfar mente, at det var bedre, å klage, i den linje-organisasjonen, som feilen hadde skjedd i.

Men nå leste jeg også, at man snakker om offisielle og ikke-offisielle ombudsmenn.

Og da er kanskje ikke dere, en offisiell ombudsmann?

Så det var kanskje offisielle/statlige ombudsmenn, som min farfar ikke likte.

Når ordet ombudsmann ikke brukes, i sin originale betydning, så blir det kanskje, ikke så enkelt, å orientere seg.

Ombudsmann var en kongelig embedsmann, i vikingtiden.

Og nå for tiden, så er det noen, som man kan klage til.

Men det er også mulig, å klage, til en ‘synders’ overordnede.

Så her er det, litt kaos, vil jeg si.

Men siden at det finnes mange typer ombudsmenn, så kan man lure på, om dere er bank-industriens egen vaktbikkje, (bukken som passer havresekken), eller om dette er myndighetene sin måte, å prøve, å styre, et fritt bank-marked.

Det står på nettstedet deres, at dere er etablert, av det britiske parlament.

Men da kan dere ikke si, (som Rosemary sa, i 2009), at dere ikke er ‘government’, og derfor ikke, behøver å følge, normen om å ikke jobbe, på søndager.

Da må myndighetene gi dere mer penger, sånn at dere slipper å jobbe, på søndager, vil jeg si.

Og hvis dere er etablert av myndighetene, med Rosemary sier at dere ikke er ‘government’.

Da er dere hverken fugl eller fisk, vil jeg si.

De offisielle ombudsmennene i Norge, (som Sivilombudsmannen og Bankklagenemnda), er ‘government’.

Så dette blir, som noe juks, at dere både er government og ikke government, vil jeg si.

Da blir det nesten, som en episode, av the Twilight Zone, (vil jeg si).

Så dette må jeg klage på.

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog
Date: 2017-05-31 15:23 GMT+02:00
Subject: Fwd: ur ref: 18610099
To: “Wallis, Angela”
Cc: “Cox, Rosemary” , “Reyneke, Andre” , post@finkn.no, “post@sivilombudsmannen.no”

Hei igjen,

siden at hu Rosemary skrev, at dere hadde, ekstremt mye å gjøre, hos dere, (i 2009).

Så lurer jeg på, om ‘jødene’ deres, (i bankene), har vært så slemme, i det siste?

Og at dere skal sende folk e-poster, på en søndag morgen.

Ringer dere opp folk, klokka 6-7, på en søndag morgen og?

Nei, det går ikke an, mener jeg.

Her må dere skjerpe dere.

Når hu er på jobb, på en søndag morgen, så er det at hu gjør noe galt, mistenker jeg.

Og en ombudsmann, (for eksempel Sivilombudsmannen i Norge), lønnes av staten.

Så at dere ikke er del av forvaltningen/staten, høres rart ut, må jeg si.

Dere har også bilde av en viking, på deres nettsted.

Og dere vil ha det til, at ‘ombudsman’, er noe, som vikingene hadde.

Men vikingene hadde sine ting, hvor de tok opp problemene, i samfunnet, (og der kunne en borger/viking, ta opp, en konflikt, med en annen borger/viking).

Ombudsmann er noe vi i Norge, har fått, fra Sverige, (hvis jeg ikke tar feil).

(Og hvor de har fått det fra, vet jeg ikke).

Så ombudsmennene, hører nok hjemme, lenger øst, enn vikingene, mistenker jeg.

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog
Date: 2017-05-31 11:41 GMT+02:00
Subject: Re: ur ref: 18610099
To: “Wallis, Angela”
Cc: “Cox, Rosemary” , “Reyneke, Andre” , post@finkn.no

Hei,

er det sånn, at dere savner vikingtida, og har begynt å snakke norsk, i England?

Det var morsomt.

Da vil jeg gjerne ha litt erstatning, i ‘danegjeld’.

Det var forøvrig, på en _søndag_, at dere sendte til meg, så tidlig.

Så det betyr, at dere er, noen amatører, som driver med dette, på ukristelige tider, på fritida, (og da samtidig plager borgerne), må man vel si.

RBS har ikke sendt meg et skjema, men ‘ørten’ skjema, (om det samme), sendt tett etterhverandre, så de har klikka, og er noen gæerninger, virker det som.

Erik Ribsskog

PS.

Her er mer om dette:

Erik Ribsskog

Complaint against RBS/Fwd: Earlier e-mail

Erik Ribsskog

Sun, Jun 28, 2009 at 10:43 AM

To:
“Cox, Rosemary”  

Hi,

of course you can work on Sundays if you want.

But business e-mails should just be sent within the business-hours.

Or else, what’s going to happen, is obvious.

Someone are going to come drunk home from town, and answer the business-e-mails when they are drunk, which is what has happened today, with our correspondence.

If this is something, you didn’t know from before, then I think this Financial Ombudsman-stuff is just a load of crap really.

Try to use the head that God gave you when you were born!

Sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary wrote:

Dear Mr
Ribsskog

Thank you
for your e-mail

I
must admit to being surprised and confused with the content of the
e-mail.

We are an
extremely busy department and we often work at the weekends, this is obviously
of help to consumers as we are able to deal with their complaints in a
more timely manner. I would suggest that
It is entirely up
to each individual business to determine which hours their staff will work and I
do not intend debating this with you.

By working this
weekend I have been able to deal with your complaint, which as you can
appreciate is of a benefit to you.

Perhaps you can
clarify the spelling mistakes you are referring
to?

Kind
Regards

Rose
Cox

team manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009 10:20

Subject: Re: Complaint against
RBS/Fwd: Earlier e-mail

Hi again,

don’t you think it’s strange for an institutions like yours to send e-mails
on Sunday mornings then?

Shouldn’t e-mails be sent within normal business hours then you
think?

This is what it says on Wikipedia:

In the United
States and United Kingdom, the hours
between 9 am and 5 pm are typically
considered to be standard business hours

http://en.wikipedia.org/wiki/Business_hours

I think this is rather
akward, as I also think your spelling-mistakes are.

Sincerely,

Erik
Ribsskog

On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary  
wrote:

Dear Mr
Ribsskog

Thank you
for your e-mail

That’s no problem, however I should point out that we are
not a government department, we are a independent complaints
body.

I
will be in touch with your again in the next few
days

Kind
Regards

Rose
Cox

team
manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009 08:02

To: Cox, Rosemary
Subject: Re: Complaint
against RBS/Fwd: Earlier e-mail

Hi,

ok that’s very fine, I’m just home from town you see.

I thought it was a bit strange, since noone in Government in Norway,
work on Sundays.

Sorry about this, I forget sometimes that I’m not in Norway any
longer.

Sorry about this!

Yours sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary  
wrote:

Dear Mr
Ribsskog

Thank
you for your e-mail

I can assure you this is not a joke, I am currently
in the office working today.

I presume that you would like us to deal
with your complaint, so am responding to your e-mails
today

Kind
Regards

Rose
Cox

team
manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 28 June 2009
07:36
To: Cox, Rosemary
Subject: Re: Complaint against
RBS/Fwd: Earlier e-mail

Hi,

why do send the e-mails early on a Sunday morning, by the way.

Is this some kind of joke?

Sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary  
wrote:

Dear
Mr Ribsskog

Thank
you for your e-mails

I will contact you again once I have
considered the information.

Kind
Regards

Rose
Cox

team
manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 27 June 2009 14:59
To: Cox,
Rosemary
Subject: Complaint against RBS/Fwd: Earlier
e-mail

Hi,

thank you for you e-mail, that I recieved today.

I’ll contact your collegue back, regarding the
Barclays-complaint.

I sent the complaint on RBS Dale St., to Yvonne Williams at RBS, but
she

also harassed me, like this, she writes ‘Dear Ms Ribsskog’, even if
my name

is Erik, and in Britain, you have a movie called ‘Erik the Viking’,
and Eric is

also a quite usual name, in English-speaking countries.

So I think Yvonne Williams, the complaint-investigator, also
bullied me.

I think this must have been a deliberate mistake.

This ended with the complaint being partly resolved, in the way that
RBS,

gave me the bonus of £100, for moving my account to them, from
Barclays,

(who I also had problems with, that I’ll exlain about to your
collegue, like I

mentioned earlier).

I’ll also find the actual complaint against RBS Dale St. now, and
forward it

to you.

What I meant with the complaint-form, was that it didn’t look
anything at all

like the ones you’ve sent me now.

Maybe the complaint-form I was sent, was to do with other
financial institutions,

than banks?

Like share-fonds etc?

Have you also got other complaint-forms, other than to banks, perhaps
someone

sent me the wrong form intentionally?

Just a thought I had.

But anyway, thank you very much for your e-mail, and I’ll also
find the actual

RBS Dale St. complaint, and e-mail it to you now.

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Williams, Yvonne (CRU)

Date: Tue, Jun
26, 2007 at 4:30 PM
Subject: RE: Earlier e-mail
To: Erik Ribsskog

Dear
Ms Ribsskog

Could
you please arrange another copy of your email to be sent to me for my
investigation

Regards

Yvonne
Williams

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 19 June 2007 14:04
To: Williams, Yvonne
(CRU)
Subject: Earlier e-mail

*** WARNING : This message originates from
the Internet ***

Hi,

I’m refering to the e-mail I sent you on 5/6.

I was just wondering if you have recieved this e-mail, because I
cant see

that I have recieved any answer to it yet.

Please just contact me if you want me to send you the e-mail
again.

Yours sincerely,

Erik Ribsskog

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Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St
Andrew Square, Edinburgh EH2 2YB

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contractual effect and may only be used for the purpose(s) indicated in it.
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and do not necessarily reflect those of the Financial Ombudsman Service
Ltd.

This email has originated from the Financial
Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,
United Kingdom. Registered as a limited company in England and Wales No.
3725015. Registered office as above.

This e-mail and any attachments are
confidential and may be subject to legal privilege. If you are not the
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by virus detection software before transmission. You should carry out your own
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any loss or damage which may be caused by software viruses or by interception
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Unless otherwise indicated, this e-mail has no
contractual effect and may only be used for the purpose(s) indicated in it.
The statements and opinions expressed in this e-mail are those of the author
and do not necessarily reflect those of the Financial Ombudsman Service
Ltd.

This email has originated from the Financial
Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,
United Kingdom. Registered as a limited company in England and Wales No.
3725015. Registered office as above.

This e-mail and any attachments are confidential
and may be subject to legal privilege. If you are not the intended recipient,
please notify the sender immediately and delete this e-mail and any attachment
from your system. If you are not the intended recipient you must not copy,
disclose or take any action in reliance to it.

This e-mail and any attachments have been checked by
virus detection software before transmission. You should carry out your own
virus checks on the contents of this communication. We accept no liability for
any loss or damage which may be caused by software viruses or by interception or
interruption of this mail.

Unless otherwise indicated, this e-mail has no
contractual effect and may only be used for the purpose(s) indicated in it. The
statements and opinions expressed in this e-mail are those of the author and do
not necessarily reflect those of the Financial Ombudsman Service Ltd.

This email has originated from the Financial
Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United
Kingdom. Registered as a limited company in England and Wales No. 3725015.
Registered office as above.

31. mai 2017 kl. 10:10 skrev Wallis, Angela :
Kjære Ribsskog.

Takk for din e-post fra den 21. mai 2017 som ble videresendt til meg fra min kollega Andre Reyneke. Jeg er teamleder på kundekontaktavdelingen, og det er jeg som har ansvaret for å undersøke når det oppstår problemer.

Jeg er svært lei meg over å høre at du er utilfreds med måten vi har behandlet saken din så langt.

Slik forstår jeg klagen din:

Du er ikke fornøyd med at du har blitt bedt om å fylle ut et klageskjema.

Du ba om at saken ble overført til en linjeleder den 20. mars, men dette ble ikke gjort.

For noen år siden mottok du e-poster fra oss kl. 7.30 om morgenen.

Jeg har sett på sakshistorikken og jeg kan se at du kontaktet oss første gang den 17. oktober 2016. Mine kollegaer på kundeserviceavdelingen kommuniserte med deg frem til de overførte klagen til denne avdelingen i februar.

Andre Reyneke svarte på dine e-poster den 20. februar og ba deg om å fylle ut et av våre klageskjemaer. Andre fulgte vår vanlige prosedyre når han ba deg om å lese og signere erklæringen på side 3 i skjemaet. Ved signering gir du oss autorisasjon til å utveksle informasjon med virksomheten klagen gjelder, og dette gir oss muligheten til å undersøke klagen din. “Financial Services and Markets Act” (Lov om finansielle tjenester og markeder (FSMA)) gir oss retten til å etablere regler som styrer våre prosedyrer for klagebehandling. Kravet om signaturer på klageskjemaer for godkjenning av erklæringen er én av disse. Vi godtar nå også verbal godkjenning av erklæringen slik at skjemaet kan unngås.

Du svarte på Andres e-post den 20. mars hvor du uttrykte misnøye med å bli bedt om å fylle ut et skjema. Her burde Andre ha svart deg med tilbud om å godkjenne erklæringen per telefon ettersom det da ikke ville vært nødvendig med et skjema og kunne ha spart deg for tid. I den samme e-posten ba du om at situasjonen ble overført til en linjeleder, men dette ble ikke gjort. Det er svært beklagelig at dette ble oversett, vennligst aksepter min oppriktige unnskyldning for disse feilene.

Jeg har gått gjennom informasjonen vi har registrert og jeg kan ikke finne bevis på at vi har sendt deg e-poster kl. 7.30 på morgenen. Jeg vil være takknemlig hvis du kan videresende dem til meg slik at jeg kan se nærmere på dette. Men jeg ønsker å si at jeg ikke har noen forbehold med at mine kollegaer sender e-poster tidlig på morgenen. Jo raskere vi svarer kundene, jo raskere kan vi forsøke å hjelpe.

Jeg er virkelig lei mer for eventuelle ulemper denne situasjonen kan ha medført.  Og jeg har i denne sammenhengen om at en etterforsker, Brian Smith, håndterer klagen din rettet mot Royal Bank of Scotland. Men for at han kan se på saken, krever vi at du godkjenner erklæringen. Ingen ytterligere tiltak kan iverksettes i forhold til klagen din før vi har mottatt enten det signerte klageskjemaet eller du har godkjent erklæringen muntlig. Hvis du kan godkjenne erklæringen per telefon, vennligst kontakt Brian. Brians e-postadresse er brian.smith@financial-ombudsman.org.uk

Jeg forstår hvor viktig klagen din er for deg, og jeg takker deg for at du har gjort meg oppmerksom på dette. Jeg håper forklaringen min kan bidra til å forsikre deg om at vi tar klager på vår service svært seriøst, og at vi ønsker å løse dem raskt.

Vennligst ta kontakt med meg hvis du ikke er fornøyd med svaret mitt.

Med vennlig hilsen

Ange Wallis I Teamleder

Financial Ombudsman Service | PO Box 62467 | Exchange Tower | London |

E14 9SR

Telefon: 02079640422 I Faks: 02079640423

E-post: angela.wallis@financial-ombudsman.org.uk

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Erik Ribsskog
ur ref: 18610099
Erik Ribsskog 31. mai 2017 kl. 15:23
Til: “Wallis, Angela”
Kopi: “Cox, Rosemary” , “Reyneke, Andre” , post@finkn.no, “post@sivilombudsmannen.no”
Hei igjen,

siden at hu Rosemary skrev, at dere hadde, ekstremt mye å gjøre, hos dere, (i 2009).

Så lurer jeg på, om ‘jødene’ deres, (i bankene), har vært så slemme, i det siste?

Og at dere skal sende folk e-poster, på en søndag morgen.

Ringer dere opp folk, klokka 6-7, på en søndag morgen og?

Nei, det går ikke an, mener jeg.

Her må dere skjerpe dere.

Når hu er på jobb, på en søndag morgen, så er det at hu gjør noe galt, mistenker jeg.

Og en ombudsmann, (for eksempel Sivilombudsmannen i Norge), lønnes av staten.

Så at dere ikke er del av forvaltningen/staten, høres rart ut, må jeg si.

Dere har også bilde av en viking, på deres nettsted.

Og dere vil ha det til, at ‘ombudsman’, er noe, som vikingene hadde.

Men vikingene hadde sine ting, hvor de tok opp problemene, i samfunnet, (og der kunne en borger/viking, ta opp, en konflikt, med en annen borger/viking).

Ombudsmann er noe vi i Norge, har fått, fra Sverige, (hvis jeg ikke tar feil).

(Og hvor de har fått det fra, vet jeg ikke).

Så ombudsmennene, hører nok hjemme, lenger øst, enn vikingene, mistenker jeg.

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog
Date: 2017-05-31 11:41 GMT+02:00
Subject: Re: ur ref: 18610099
To: “Wallis, Angela”
Cc: “Cox, Rosemary” , “Reyneke, Andre” , post@finkn.no

Hei,

er det sånn, at dere savner vikingtida, og har begynt å snakke norsk, i England?

Det var morsomt.

Da vil jeg gjerne ha litt erstatning, i ‘danegjeld’.

Det var forøvrig, på en _søndag_, at dere sendte til meg, så tidlig.

Så det betyr, at dere er, noen amatører, som driver med dette, på ukristelige tider, på fritida, (og da samtidig plager borgerne), må man vel si.

RBS har ikke sendt meg et skjema, men ‘ørten’ skjema, (om det samme), sendt tett etterhverandre, så de har klikka, og er noen gæerninger, virker det som.

Erik Ribsskog

PS.

Her er mer om dette:

Erik Ribsskog

Complaint against RBS/Fwd: Earlier e-mail

Erik Ribsskog

Sun, Jun 28, 2009 at 10:43 AM

To:
“Cox, Rosemary”  

Hi,

of course you can work on Sundays if you want.

But business e-mails should just be sent within the business-hours.

Or else, what’s going to happen, is obvious.

Someone are going to come drunk home from town, and answer the business-e-mails when they are drunk, which is what has happened today, with our correspondence.

If this is something, you didn’t know from before, then I think this Financial Ombudsman-stuff is just a load of crap really.

Try to use the head that God gave you when you were born!

Sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary wrote:

Dear Mr
Ribsskog

Thank you
for your e-mail

I
must admit to being surprised and confused with the content of the
e-mail.

We are an
extremely busy department and we often work at the weekends, this is obviously
of help to consumers as we are able to deal with their complaints in a
more timely manner. I would suggest that
It is entirely up
to each individual business to determine which hours their staff will work and I
do not intend debating this with you.

By working this
weekend I have been able to deal with your complaint, which as you can
appreciate is of a benefit to you.

Perhaps you can
clarify the spelling mistakes you are referring
to?

Kind
Regards

Rose
Cox

team manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009 10:20

Subject: Re: Complaint against
RBS/Fwd: Earlier e-mail

Hi again,

don’t you think it’s strange for an institutions like yours to send e-mails
on Sunday mornings then?

Shouldn’t e-mails be sent within normal business hours then you
think?

This is what it says on Wikipedia:

In the United
States and United Kingdom, the hours
between 9 am and 5 pm are typically
considered to be standard business hours

http://en.wikipedia.org/wiki/Business_hours

I think this is rather
akward, as I also think your spelling-mistakes are.

Sincerely,

Erik
Ribsskog

On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary  
wrote:

Dear Mr
Ribsskog

Thank you
for your e-mail

That’s no problem, however I should point out that we are
not a government department, we are a independent complaints
body.

I
will be in touch with your again in the next few
days

Kind
Regards

Rose
Cox

team
manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009 08:02

To: Cox, Rosemary
Subject: Re: Complaint
against RBS/Fwd: Earlier e-mail

Hi,

ok that’s very fine, I’m just home from town you see.

I thought it was a bit strange, since noone in Government in Norway,
work on Sundays.

Sorry about this, I forget sometimes that I’m not in Norway any
longer.

Sorry about this!

Yours sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary  
wrote:

Dear Mr
Ribsskog

Thank
you for your e-mail

I can assure you this is not a joke, I am currently
in the office working today.

I presume that you would like us to deal
with your complaint, so am responding to your e-mails
today

Kind
Regards

Rose
Cox

team
manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 28 June 2009
07:36
To: Cox, Rosemary
Subject: Re: Complaint against
RBS/Fwd: Earlier e-mail

Hi,

why do send the e-mails early on a Sunday morning, by the way.

Is this some kind of joke?

Sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary  
wrote:

Dear
Mr Ribsskog

Thank
you for your e-mails

I will contact you again once I have
considered the information.

Kind
Regards

Rose
Cox

team
manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 27 June 2009 14:59
To: Cox,
Rosemary
Subject: Complaint against RBS/Fwd: Earlier
e-mail

Hi,

thank you for you e-mail, that I recieved today.

I’ll contact your collegue back, regarding the
Barclays-complaint.

I sent the complaint on RBS Dale St., to Yvonne Williams at RBS, but
she

also harassed me, like this, she writes ‘Dear Ms Ribsskog’, even if
my name

is Erik, and in Britain, you have a movie called ‘Erik the Viking’,
and Eric is

also a quite usual name, in English-speaking countries.

So I think Yvonne Williams, the complaint-investigator, also
bullied me.

I think this must have been a deliberate mistake.

This ended with the complaint being partly resolved, in the way that
RBS,

gave me the bonus of £100, for moving my account to them, from
Barclays,

(who I also had problems with, that I’ll exlain about to your
collegue, like I

mentioned earlier).

I’ll also find the actual complaint against RBS Dale St. now, and
forward it

to you.

What I meant with the complaint-form, was that it didn’t look
anything at all

like the ones you’ve sent me now.

Maybe the complaint-form I was sent, was to do with other
financial institutions,

than banks?

Like share-fonds etc?

Have you also got other complaint-forms, other than to banks, perhaps
someone

sent me the wrong form intentionally?

Just a thought I had.

But anyway, thank you very much for your e-mail, and I’ll also
find the actual

RBS Dale St. complaint, and e-mail it to you now.

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Williams, Yvonne (CRU)

Date: Tue, Jun
26, 2007 at 4:30 PM
Subject: RE: Earlier e-mail
To: Erik Ribsskog

Dear
Ms Ribsskog

Could
you please arrange another copy of your email to be sent to me for my
investigation

Regards

Yvonne
Williams

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 19 June 2007 14:04
To: Williams, Yvonne
(CRU)
Subject: Earlier e-mail

*** WARNING : This message originates from
the Internet ***

Hi,

I’m refering to the e-mail I sent you on 5/6.

I was just wondering if you have recieved this e-mail, because I
cant see

that I have recieved any answer to it yet.

Please just contact me if you want me to send you the e-mail
again.

Yours sincerely,

Erik Ribsskog

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31. mai 2017 kl. 10:10 skrev Wallis, Angela :
Kjære Ribsskog.

Takk for din e-post fra den 21. mai 2017 som ble videresendt til meg fra min kollega Andre Reyneke. Jeg er teamleder på kundekontaktavdelingen, og det er jeg som har ansvaret for å undersøke når det oppstår problemer.

Jeg er svært lei meg over å høre at du er utilfreds med måten vi har behandlet saken din så langt.

Slik forstår jeg klagen din:

Du er ikke fornøyd med at du har blitt bedt om å fylle ut et klageskjema.

Du ba om at saken ble overført til en linjeleder den 20. mars, men dette ble ikke gjort.

For noen år siden mottok du e-poster fra oss kl. 7.30 om morgenen.

Jeg har sett på sakshistorikken og jeg kan se at du kontaktet oss første gang den 17. oktober 2016. Mine kollegaer på kundeserviceavdelingen kommuniserte med deg frem til de overførte klagen til denne avdelingen i februar.

Andre Reyneke svarte på dine e-poster den 20. februar og ba deg om å fylle ut et av våre klageskjemaer. Andre fulgte vår vanlige prosedyre når han ba deg om å lese og signere erklæringen på side 3 i skjemaet. Ved signering gir du oss autorisasjon til å utveksle informasjon med virksomheten klagen gjelder, og dette gir oss muligheten til å undersøke klagen din. “Financial Services and Markets Act” (Lov om finansielle tjenester og markeder (FSMA)) gir oss retten til å etablere regler som styrer våre prosedyrer for klagebehandling. Kravet om signaturer på klageskjemaer for godkjenning av erklæringen er én av disse. Vi godtar nå også verbal godkjenning av erklæringen slik at skjemaet kan unngås.

Du svarte på Andres e-post den 20. mars hvor du uttrykte misnøye med å bli bedt om å fylle ut et skjema. Her burde Andre ha svart deg med tilbud om å godkjenne erklæringen per telefon ettersom det da ikke ville vært nødvendig med et skjema og kunne ha spart deg for tid. I den samme e-posten ba du om at situasjonen ble overført til en linjeleder, men dette ble ikke gjort. Det er svært beklagelig at dette ble oversett, vennligst aksepter min oppriktige unnskyldning for disse feilene.

Jeg har gått gjennom informasjonen vi har registrert og jeg kan ikke finne bevis på at vi har sendt deg e-poster kl. 7.30 på morgenen. Jeg vil være takknemlig hvis du kan videresende dem til meg slik at jeg kan se nærmere på dette. Men jeg ønsker å si at jeg ikke har noen forbehold med at mine kollegaer sender e-poster tidlig på morgenen. Jo raskere vi svarer kundene, jo raskere kan vi forsøke å hjelpe.

Jeg er virkelig lei mer for eventuelle ulemper denne situasjonen kan ha medført.  Og jeg har i denne sammenhengen om at en etterforsker, Brian Smith, håndterer klagen din rettet mot Royal Bank of Scotland. Men for at han kan se på saken, krever vi at du godkjenner erklæringen. Ingen ytterligere tiltak kan iverksettes i forhold til klagen din før vi har mottatt enten det signerte klageskjemaet eller du har godkjent erklæringen muntlig. Hvis du kan godkjenne erklæringen per telefon, vennligst kontakt Brian. Brians e-postadresse er brian.smith@financial-ombudsman.org.uk

Jeg forstår hvor viktig klagen din er for deg, og jeg takker deg for at du har gjort meg oppmerksom på dette. Jeg håper forklaringen min kan bidra til å forsikre deg om at vi tar klager på vår service svært seriøst, og at vi ønsker å løse dem raskt.

Vennligst ta kontakt med meg hvis du ikke er fornøyd med svaret mitt.

Med vennlig hilsen

Ange Wallis I Teamleder

Financial Ombudsman Service | PO Box 62467 | Exchange Tower | London |

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