Erik Ribsskog <eribsskog@gmail.com>
RE: Complaint/Fwd: Manage your accounts (Thread:4945716)
Erik Ribsskog <eribsskog@gmail.com> 14. mars 2025 kl. 22:56
Til: Customer Services <Customer_Services2@lowellgroup.co.uk>
Kopi: complaintsresolution@lowellgroup.co.uk, Lowell Norge AS <svc.no.nova@lowell.com>, bank.no@lowell.com, bank.no@lowell.mypurecloud.ie, kundeservice@mail.efi.no, boligbistand@baerum.kommune.no, Lowell Norge AS <strom.no@lowell.com>, NorgesEnergi <kundeservice@norgesenergi.no>, Lowell Norge - kundesenter <kundesenter.no@lowell.com>, kundeservice@hafslundstrom.no, Bærum Kommune <post@baerum.kommune.no>, LOS Kundesenter <kundesenter@los.no>, Sfovpost <sfovpost@statsforvalteren.no>, "post@sivilombudsmannen.no" <post@sivilombudsmannen.no>, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, LbF Leieboerforeningen <lbf@lbf.no>, post <post@finkn.no>, Akademikerforbundet <post@akademikerforbundet.no>, kom@nve.no, rme@nve.no, trl@nve.no, Morten Schau <morten.schau@elvia.no>, Abuse <abuse@telia.com>, "inger.lise.blyverket" <inger.lise.blyverket@forbrukerradet.no>, Phso Enquiries <phso.enquiries@ombudsman.org.uk>, Info <info@tpas.org.uk>, Postmottak ASD <postmottak@asd.dep.no>, Runcorn Office <runcornoffice@taroe.org>, Postkasse <postkasse@datatilsynet.no>, Lisa Eian <eian@eianadvokat.no>, strom.no@lowell.mypurecloud.ie, post@arbeidstilsynet.no, corporationsecretary@ofcom.org.uk, post <post@finanstilsynet.no>, Post <post@brukerklagenemnda.no>, NKOM <firmapost@nkom.no>, Post <post@forbrukerradet.no>, CustomerWellness@three.co.uk, "complaint.info" <complaint.info@financial-ombudsman.org.uk>, !enquiries <enquiries@policeconduct.gov.uk>, enquiry@commsombudsman.org, customer.complaints@ee.co.uk, newsroom@ee.co.uk, Complaints Resolution <Customer_Relations2@lowellgroup.co.uk>, postmottak@sivilombudet.no, Politikk Høyre <politikk@hoyre.no>, report@phishing.gov.uk, 200018144 <epost@nito.no>, post@unio.no, post@hk.no, lisa.eian@elden.no, Postmottak <postmottak@forbrukertilsynet.no>, postmottak@dfd.dep.no, mail@retshjaelpen.dk, h.bleken@haavind.no, Residential Services <residential.services@bt.com>
Hi,
I don't buy this.
My mother told me in the 70's that if one want to cancel a subscription, one should just stop paying the bill (invoice).
And my mother had gone to business-school.
And her father Johannes, had been a principal (head-master) at a business-school.
And I myself also went to business-school (before I went to uni, etc.).
And also the problem was that the internet-line (sim-card) suddently stopped working.
(Perhaps the neighbour (Steen) in Osborne Road, had been hijacking this sim-card/subription, I've later wondered.
Because the flats (in Osborne Road) didn't have dedicated post-cases, but all the mail was just laying in a heap there sometimes).
And also, the yellow modem (router) was not fine.
It wasn't able to charge while it was turned on.
So it would sometimes just stop working (unlike the '3'-router/modem, that I bought a few weeks later, it worked without any problems).
And also, I really went to EE, to buy one of them internet-dongles, that they used to sell there (around 2012 etc.).
EE didn't inform me that B. T. had bought them, and changed the stock, without re-profileing the stores, using e. g. the BT name/brand.
This I wanted to complain about.
Please escalate this to a superior.
Erik Ribsskog
PS.
When I lived in Leather Lane (in Liverpool City Center) from 2006 to 2011.
Then I had broadband (and a landline) from BT.
And then BT suddently started charging me £88 (instead of the normal figure, which was £40) a month.
So this was some type of bullying/harassment, from BT (I'd say).
This I have to complain about.
BT has become jihad or something (it seems).
PS 2.
Here is more about this:
'Erik Ribsskog
<eribsskog@gmail.com>
I want to complain – I have a complaint about my service – I have a general complaint [Incident: 090625-019223]
Erik Ribsskog
<eribsskog@gmail.com>
Fri, Jun 26, 2009 at 5:42 AM
To:
Residential Services <residential.services@bt.com>
Ok,
I'm sorry I didn't see that that was what you wrote, in between all the other bullsh*t you wrote.
Sorry about this, but you should have just sent it to the superiour without writing all the other
bullsh*t, I've been through that already.
Sincerely,
Erik Ribsskog
On Fri, Jun 26, 2009 at 5:28 AM, Residential Services <residential.services@bt.com> wrote:
BT Help
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Subject
I want to complain – I have a complaint about my service – I have a general complaint
Discussion Thread
Response (Sushma Govindaswamy) 06/26/2009 05:28 AM
Dear Mr Ribsskog,
Thank you for your email dated 25/06/09 regarding your complaint.
As requested I have sent your complaint to representative’s superior. When I mentioned about the advisor’s manger, I meant the representative’s superior. Please be assured that you will be kept informed on any updates on the issue. The reference number for which is: 19339530-LV.
Thank you for contacting BT.
Yours sincerely,
Sushma G
eContact Customer Service
Ref: 090625-019223
This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using
this information is prohibited. If you've received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000
Customer (Erik Ribsskog) 06/26/2009 04:55 AM
Hi,
this was a complaint about your representative, with the name of Patrick,
and should be sent
to the representatives superior.
Sincerely,
Erik Ribsskog
On Fri, Jun 26, 2009 at 4:40 AM, Residential Services <
residential.services@bt.com> wrote:
>
> [image: BT Help] <http://www.bt.com> Recently you requested personal
> assistance from our on-line support center. Below is a summary of your
> request and our response.
>
> If this issue is not resolved to your satisfaction, you may reopen it
> within the next 7 days.
>
>
> <http://bt.custhelp.com/cgi-bin/bt.cfg/php/enduser/acct_login_submit.php?p_userid=eribsskog@gmail.com&p_enc_passwd=MUtiVTFScWI=&p_next_page=myq_upd.php&p_iid=6871447&p_created=1245928246>
>
> * Subject* I want to complain – I have a complaint about my service – I
> have a general complaint * Discussion Thread* * Response (Sushma
> Govindaswamy)*06/26/2009 04:40 AM Dear Mr Ribsskog,
>
> Thank you for your email dated 25/06/09 regarding the monthly payments.
>
> I am sorry that you are unhappy about the increase in your monthly payments
> and
I apologise for the inconvenience caused if it was informed to you as
> requested. It is valid and sensible as an unexpected expenditure is always a
> cause for worry. If one is forewarned it helps in accepting the situation
> and mentally be prepared for it. However, usually any change in the monthly
> payments is notified on the first page of the bill.
>
> The monthly amount is calculated according to the
> • Cost of calls
> • Rental charges
> • Brought forward amount if any
>
> Any change in the above charges, your monthly payment is likely to increase
> or decrease according to the bill amount.
>
> There was bill produced on 21/05/09 for £206.67. I am afraid the usual
> monthly payment of £45.00 was not sufficient
to cover your bills. This is
> why your monthly payments were due to be increased.
>
> Your ‘Monthly Payment Plan’ is subject to a credit limit, which is
> equivalent to three and a half times your monthly payment. Once your account
> reaches this limit – either in credit or debit – we automatically reassess
> your payment amount.
>
> If your account is in credit, we will reduce your payment accordingly and
> refund the credit to your bank account. If it is in debit, we will increase
> your payment amount. We will tell you about this increase on your statement
> before we do it.
>
> However, I have sent your comments to the advisor’s manager to check the
> details and keep you informed about the situation.
>
> Please
contact me if there is anything else I can help you with.
>
> Thank you for contacting BT.
>
> Yours sincerely,
>
> Sushma G
> eCoantact Customer Service
> Ref: 090625-019223
>
> This email contains BT information, which may be privileged or
> confidential. It's meant only for the individual(s) or entity named above.
> If you're not the intended recipient, note that disclosing, copying,
> distributing or using this information is prohibited. If you've received
> this email in error, please let me know immediately on the email address
> above. Thank you. We monitor our email system, and may record your emails.
> British Telecommunications plc
>
> Registered office: 81 Newgate Street London EC1A 7AJ Registered in
England
> no: 1800000 * Customer (Erik Ribsskog)*06/25/2009 12:10 PM I want to
> compain about your representative Patrick, who called me on 14/6.
>
> My monthly payment-plan amount had been reset from £40 to £88 a month,
> witout me getting a proper notification.
>
> Your representative Patrick, said in the phone-call, that you had notified
> my on my online phone-bill, about this, but I don't consider this a proper
> notification, since this isn't necesseraly somewhere one log in to and check
> all the details around, regurarely.
>
> I would have expected to recieve a proper notification about things like
> this, to keep track on bills.
>
> What's the point of having a monthy payment plan, if BT mess with it like
>
this??
>
> Further, in the call, your representative told me, that the lowest amount,
> that the monthly payment-amount, could be reset to again, was £71.50.
>
> Where as, when I loged in to my account today, I found, that the amount
> could easily be reset to £46.
>
> Which was in the region that I asked the bill to be reset to (£45.00), in
> my initial e-mail about this.
>
> So your representative, told me a direct lie, when this was brought up, in
> the phone-call, on 14/6.
>
> So I expect you to fire this representative who told me this lie, and
> investigate why he did this, and report back to me with your findings.
>
> Sincerely,
>
> Erik Ribsskog * Auto-response*06/25/2009 12:10 PM This is an
automatic
> response, please don't reply to this address.
>
> Thanks for contacting us, we will reply to you as soon as we can.
>
> The reference number for your email is 090625-019223.
> If you need to contact us again before we reply, please tell us your
> reference number. The best way to contact us is by visiting
> www.bt.com/help/contactus.
>
>
> For help and advice 24 hours a day please visit www.bt.com/help.
>
>
> Kind regards,
>
> eCustomer Services Team
>
> This email contains BT information, which may be privileged or
> confidential. It's meant only for the individual(s) or entity named above.
> If you're not the intended recipient, note that disclosing, copying,
> distributing or using this
information is prohibited. If you've received
> this email in error, please let me know immediately on the email address
> above. Thank you. We monitor our email system, and may record your emails.
> British Telecommunications plc
>
> Registered office: 81 Newgate Street London EC1A 7AJ Registered in England
> no: 1800000
> * Question Reference No090625-019223* *Date Created: *06/25/2009 12:10
> PM *Last Updated: *06/26/2009 04:40 AM *Status: *Closed *Reference
> Number: * *Firewall: *No *Phone Number: * *Current BT Line: * *Type of
> Problem: * *DigtalVault Username: * *Contact Preference: *Email *SmartAssist
> Enabled: *No *rule test: *State1 *Type Of Query: * *Complaint Enq State: *
> *OS Name List: * *Enquiry About: * *Account Number
Radio: * *Type of
> feedback: * *BT.com Username: * *Credit/Debit Card: * *Four Digits: * *Mobile
> Broadband: * * Full name* * Alternative Email* * Email Address* * Security
> Phrase* * Tickbox* * Security Software* * Date of BT Service* * How
> u Pay Phone Bill* * Often Called 2 no's* * Commonly Called Ph1* * Commonly
> Called Ph2* * MMYY Date* * Pay Phone bill debit*
> This electronic message contains information from British
> Telecommunications plc, which may be privileged or confidential. The
> information is intended for use only by the individual(s) or entity named
> above. If you are not the intended recipient, be aware that any disclosure,
> copying, distribution or use of the contents of this information is
strictly
> prohibited. If you have received this electronic message in error, please
> notify me by telephone or email (to the number or email address above)
> immediately.
>
> Registered office: 81 Newgate Street London EC1A 7AJ Registered in England
> no: 1800000
>
>
Response (Sushma Govindaswamy) 06/26/2009 04:40 AM
Dear Mr Ribsskog,
Thank you for your email dated 25/06/09 regarding the monthly payments.
I am sorry that you are unhappy about the increase in your monthly payments and I apologise for the inconvenience caused if it was informed to you as requested. It is valid and sensible as an unexpected expenditure is always a cause for worry. If one is forewarned it helps in accepting the situation and mentally be prepared for it. However, usually any change in the monthly payments is notified on the first page of the bill.
The monthly amount is calculated according to the
• Cost of calls
• Rental charges
• Brought forward amount if any
Any change in the above charges, your monthly payment is likely to
increase or decrease according to the bill amount.
There was bill produced on 21/05/09 for £206.67. I am afraid the usual monthly payment of £45.00 was not sufficient to cover your bills. This is why your monthly payments were due to be increased.
Your ‘Monthly Payment Plan’ is subject to a credit limit, which is equivalent to three and a half times your monthly payment. Once your account reaches this limit – either in credit or debit – we automatically reassess your payment amount.
If your account is in credit, we will reduce your payment accordingly and refund the credit to your bank account. If it is in debit, we will increase your payment amount. We will tell you about this increase on your statement before we do it.
However, I have sent
your comments to the advisor’s manager to check the details and keep you informed about the situation.
Please contact me if there is anything else I can help you with.
Thank you for contacting BT.
Yours sincerely,
Sushma G
eCoantact Customer Service
Ref: 090625-019223
This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000
Customer (Erik Ribsskog) 06/25/2009 12:10 PM
I want to compain about your representative Patrick, who called me on 14/6.
My monthly payment-plan amount had been reset from £40 to £88 a month, witout me getting a proper notification.
Your representative Patrick, said in the phone-call, that you had notified my on my online phone-bill, about this, but I don't consider this a proper notification, since this isn't necesseraly somewhere one log in to and check all the details around, regurarely.
I would have expected to recieve a proper notification about things like this, to keep track on bills.
What's the point of having a monthy payment plan, if BT mess with it like this??
Further, in the call, your representative told me, that the lowest amount, that the
monthly payment-amount, could be reset to again, was £71.50.
Where as, when I loged in to my account today, I found, that the amount could easily be reset to £46.
Which was in the region that I asked the bill to be reset to (£45.00), in my initial e-mail about this.
So your representative, told me a direct lie, when this was brought up, in the phone-call, on 14/6.
So I expect you to fire this representative who told me this lie, and investigate why he did this, and report back to me with your findings.
Sincerely,
Erik Ribsskog
Auto-response 06/25/2009 12:10 PM
This is an automatic response, please don't reply to this address.
Thanks for contacting us, we will reply to you as soon as we can.
The reference number for your email is 090625-019223.
If you need to contact us again before we reply, please tell us your
reference number. The best way to contact us is by visiting
www.bt.com/help/contactus.
For help and advice 24 hours a day please visit www.bt.com/help.
Kind regards,
eCustomer Services Team
This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this
information is prohibited. If you've received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000
Question Reference No090625-019223
Date Created: 06/25/2009 12:10 PM
Last Updated: 06/26/2009 05:28 AM
Status: Closed
Reference Number:
Firewall: No
Phone Number:
Current BT Line:
Type of Problem:
DigtalVault Username:
Contact Preference: Email
SmartAssist Enabled: No
rule test: State1
Type Of Query:
Complaint Enq State:
OS Name List:
Enquiry About:
Account Number Radio:
Type of feedback:
BT.com Username:
Credit/Debit Card:
Four Digits:
Mobile Broadband:
Full name
Alternative Email
Email Address
Security Phrase
Tickbox
Security Software
Date of BT Service
How u Pay Phone Bill
Often Called 2 no's
Commonly Called Ph1
Commonly Called Ph2
MMYY Date
Pay Phone bill debit
This electronic message contains information from British Telecommunications plc, which may be privileged or confidential. The information is intended for use only by the individual(s) or entity
named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is strictly prohibited. If you have received this
electronic message in error, please notify me by telephone or email (to the number or email address above) immediately.
Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000'.
fre. 2. feb. 2024 kl. 15:01 skrev Customer Services <Customer_Services2@lowellgroup.co.uk>:
Good afternoon,
Thank you for your email.
Responding to you query
I understand that you did not contact EE to cancel your plan and instead just stopped paying your direct debit.
Please be advised that EE have 30-day cancelation notice in which you must continue to pay for that month. As this was not done would still be seen as liable for the outstanding balance on the account.
Please confirm how you wish to proceed.
Next Steps
Contact will continue until you get back in touch with us.
I have sent you a link for you to register online valid for 24 hours – if you don’t receive it please check your spam/junk inbox
When you are ready to set up an affordable payment plan, you can visit our website at https://lowell.co.uk and login to manage your account online. If you have any difficulty online, we have agents available on Live Chat who will be available to help. Alternatively call us on 0333 556 5733 Mon-Fri 8am-8pm & Sat 8am-2pm.
Kind regards,
Alex
Lowell Financial, part of Lowell
T: 0333 556 5733
Email: post@lowellgroup.co.uk
Opening Times: Monday - Friday 08:00 to 20:00, Saturday 08:00 to 14:00
Website: www.lowell.co.uk
From: Erik Ribsskog <eribsskog@gmail.com>
Sent: Wednesday, January 31, 2024 1:27 PM
To: Customer Services <Customer_Services2@lowellgroup.co.uk>
Cc: complaintsresolution@lowellgroup.co.uk; Lowell Norge AS <svc.no.nova@lowell.com>; bank.no@lowell.com; bank.no@lowell.mypurecloud.ie; kundeservice@mail.efi.no; boligbistand@baerum.kommune.no; Lowell Norge AS <strom.no@lowell.com>; NorgesEnergi <kundeservice@norgesenergi.no>; Lowell Norge - kundesenter <kundesenter.no@lowell.com>; kundeservice@hafslundstrom.no; Bærum Kommune <post@baerum.kommune.no>; LOS Kundesenter <kundesenter@los.no>; Sfovpost <sfovpost@statsforvalteren.no>; post@sivilombudsmannen.no; amnestyis <amnestyis@amnesty.org>; HRW UK <hrwuk@hrw.org>; LbF Leieboerforeningen <lbf@lbf.no>; post <post@finkn.no>; Akademikerforbundet <post@akademikerforbundet.no>; kom@nve.no; rme@nve.no; trl@nve.no; morten.schau@elvia.no; Abuse <abuse@telia.com>; inger.lise.blyverket <inger.lise.blyverket@forbrukerradet.no>; Phso Enquiries <phso.enquiries@ombudsman.org.uk>; Info <info@tpas.org.uk>; Postmottak ASD <postmottak@asd.dep.no>; Runcorn Office <runcornoffice@taroe.org>; Postkasse <postkasse@datatilsynet.no>; Lisa Eian <eian@eianadvokat.no>; strom.no@lowell.mypurecloud.ie; post@arbeidstilsynet.no; corporationsecretary@ofcom.org.uk; post <post@finanstilsynet.no>; Post <post@brukerklagenemnda.no>; NKOM <firmapost@nkom.no>; Post <post@forbrukerradet.no>
Subject: [AD]Re: Complaint/Fwd: Manage your accounts (Thread:4945716)
Hi,
my mother (who had gone to mercantile school, like myself) told me in the seventies, that if you wanted to stop a subscribtion, then you just don't pay the bill.
So I did it like in the 70's.
Erik Ribsskog
PS.
Also, I think it would have embarrasing to go back to EE.
I really went there to get a pay-as-you-go internet-dongle (like they used to sell) but ended up with a monhtly-plan.
And this was right after I had emigrated from Norway.
So this was while I was still living at Lord Nelson Hotel in Liverpool City Center (like I remember it).
(Before I got the flat in Tuebrook).
ons. 31. jan. 2024 kl. 10:31 skrev Customer Services <Customer_Services2@lowellgroup.co.uk>:
Good morning,
Thank you for your email.
Responding to you query
I understand that you believe EE owes you money and not the other way around.
In your email you have stated that you were having issues with your router and the sim stopped work, can you confirm if you ever contacted EE to advise of this and if so what steps were taken to repair this.
I will await your response.
Next Steps
Contact will continue until you get back in touch with us.
Kind regards,
Alex
Lowell Financial, part of Lowell
T: 0333 556 5733
Email: post@lowellgroup.co.uk
Opening Times: Monday - Friday 08:00 to 20:00, Saturday 08:00 to 14:00
Website: www.lowell.co.uk
From: Erik Ribsskog <eribsskog@gmail.com>
Sent: Sunday, January 28, 2024 8:56 PM
To: complaintsresolution@lowellgroup.co.uk
Cc: Lowell Norge AS <svc.no.nova@lowell.com>; bank.no@lowell.com; bank.no@lowell.mypurecloud.ie; kundeservice@mail.efi.no; boligbistand@baerum.kommune.no; Lowell Norge AS <strom.no@lowell.com>; NorgesEnergi <kundeservice@norgesenergi.no>; Lowell Norge - kundesenter <kundesenter.no@lowell.com>; kundeservice@hafslundstrom.no; Bærum Kommune <post@baerum.kommune.no>; LOS Kundesenter <kundesenter@los.no>; Sfovpost <sfovpost@statsforvalteren.no>; post@sivilombudsmannen.no; amnestyis <amnestyis@amnesty.org>; HRW UK <hrwuk@hrw.org>; LbF Leieboerforeningen <lbf@lbf.no>; post <post@finkn.no>; Akademikerforbundet <post@akademikerforbundet.no>; kom@nve.no; rme@nve.no; trl@nve.no; morten.schau@elvia.no; Abuse <abuse@telia.com>; inger.lise.blyverket <inger.lise.blyverket@forbrukerradet.no>; Tr <tr@forbrukertilsynet.no>; Phso Enquiries <phso.enquiries@ombudsman.org.uk>; Info <info@tpas.org.uk>; Postmottak ASD <postmottak@asd.dep.no>; Runcorn Office <runcornoffice@taroe.org>; Postkasse <postkasse@datatilsynet.no>; Lisa Eian <eian@eianadvokat.no>; strom.no@lowell.mypurecloud.ie; post@arbeidstilsynet.no; corporationsecretary@ofcom.org.uk
Subject: Complaint/Fwd: Manage your accounts (Thread:4945716)
Hi,
the way I remember it, EE owes me money (and not the other way around).
I got a monthly wireless broadband-plan, from EE (in Liverpool City Center) in the summer of 2017.
And after a few weeks, the sim-card stopped working.
And that wasn't the only problem.
I really wanted a USB-dongle (like T-Mobile/EE sold, around 2011).
But they'd stopped selling these.
And instead I had to buy a router.
But the problem was that the router didn't charge that well.
So sometimes it ran out of power.
And then I couldn't use the internet, for a number of X hours.
And that's not really an alternative to ADSL/regular broadband then, I think.
So I got a pay-as-you-go sim-card/router, from Three.
(Since I'm a Norwegian citizen, then I'm not in the electoral-register.
So it's not easy getting monthly-plans in the UK (for Norwegian citizens).
Even before Brexit this was a problem).
So I just started buying pay-as-you-go-data/gigabytes at Tesco, etc.
For the Three-router.
And I got myself a flat in Tuebrook, in the autumn of 2017.
And the flat was unfurnished.
And I hadn't brought any furniture etc. with me from Norway.
So I had a lot of other stuff to buy (for the flat).
So I just continued using the Three-router/sim-card/wireless broadband.
And when the EE sim-card stopped working, then I must have stopped the direct debit, by using eighter my RBS internet-bank og Barclays internet-bank.
But this was EE's own foult, since their stuff didn't work.
They made the sim-card stop working (the way I remember it).
And their router wasn't good enough to do with charging (of the built-in battery).
So it was basically rubbish, I'd say.
(And it was also in a funny yellow colour.
So it looked like EE had used a lot of effort into this product.
But it didn't work properly.
And also they shut down my sim-card, after a few weeks, even if I had gotten money from a property-sale in Norway, some weeks earlier, so it was plenty of money, on both my British bank-accounts)
So this I have to complain about.
Erik Ribsskog
---------- Forwarded message ---------
Fra: Lowell <noreply@lowellgroup.co.uk>
Date: man. 13. mars 2023 kl. 17:44
Subject: Manage your accounts
To: <eribsskog@gmail.com>
Lowell
Mr Erik Ribsskog
YOUR OUTSTANDING ACCOUNTS
ORIGINAL COMPANY NAME
LOWELL REF
BALANCE
EE Limited
314802737
£38.71
£
£
£
£
£
CKWM3DEF
13/03/2023
Dear Mr Ribsskog
It’s never been easier to manage your account(s)
It only takes a couple of minutes to register to manage your account(s) online.
Visit www.lowell.co.uk today and let us know how much you’ll pay and how often, with an interest-free payment plan. At www.lowell.co.uk you can check your budget, set up a payment plan and keep track of your progress.
It’s never been easier to manage your account(s) online, so take your first step towards a debt-free future today.
www.lowell.co.uk
0333 556 5700
PO Box 13079,
HARLOW, CM20 9TE
Yours sincerely
Robert Taylor
UK Director of Customer Engagement
You may have other accounts that are not included on this email. To review all of your accounts, please call us, or visit www.lowell.co.uk.
Ceri, Port Talbot
...Helpful, understanding, encouraging and approachable...Went out of their way to help in the best way that suited me and my situation.
Samantha, Paignton
..Always reassuring, helpful, not pushy or judgemental, I really feel like it's me that's important and not my debt.
Calls may be recorded for training and monitoring purposes. Lowell Financial Ltd. is a company registered in England and Wales under Company Reg No: 4558936. Authorised and regulated by the Financial Conduct Authority in respect of consumer credit regulated accounts. Registered Office: Ellington House, 9 Savannah Way, Leeds, LS10 1AB
INTRODUCING LOWELL
Lowell is a group of leading companies in the debt purchasing business. We are Lowell Financial Ltd (LFL) and we will be supporting you by providing you with enough time and the right options to deal with your debt(s) based on your circumstances. You can manage your account(s) without even picking up the phone by visiting our website at www.lowell.co.uk. You’ll just need your Lowell Reference number(s). If you want to have a chat about your account(s), you can call us on 0333 556 5700.Calls from a landline will be charged at a local rate; mobile charges may vary.
TO MAKE A PAYMENT OR TO SET UP A PAYMENT PLAN
If you already know how much you can afford to pay, you can use our automated 24 hour 7 day a week service to pay by debit card.
Call us on 0333 556 5700.
Please have your Lowell reference
number(s) and your debit card to hand.
If you bank online, you can pay directly to us.
Our bank account number: 39543749
Our sort code: 60-00-01
You’ll also need your Lowell reference number(s).
If you set up payments this way, please let us know when to expect them so we can set up your repayment plan for you.
Set up an affordable Direct Debit by calling us on 0333 556 5700 or by visiting our secure website www.lowell.co.uk. (you’ll just need your reference number(s) and bank details).
To see the full Direct Debit Guarantee, visit www.lowell.co.uk/direct-debit-guarantee
CONTINUOUS PAYMENT AUTHORITY
If you have chosen to make regular card payments to us these will be made under a Continuous Payment Authority (CPA). A CPA authorises us to withdraw the agreed amount from your specified account on an agreed frequency. CPAs can be set up weekly, fortnightly, four weekly or monthly.
Payments taken from your card will appear on your bank account or card statement as ‘Lowell Portfolio I’. If we are unable to collect your payment, we will contact you to understand the reason why.
If you are paying on a four weekly or monthly arrangement, we will make one further attempt to take the full missed payment amount 14 days later.
We will not apply any fees and charges to your account as a result of a failed payment attempt.
You are able to cancel the CPA by contacting us or your payment service provider at any time up to close of business on the day before payment is due to be taken.
HOW WE USE YOUR DATA
Our privacy notice can be found at www.lowell.co.uk/our-privacy-promise. This explains what personal data we collect about you and how we use it; it also sets out your rights and how to exercise them. To listen to our notice, please call 0800 021 2075 or if you would like a copy, please contact us.
FREE IMPARTIAL DEBT ADVICE
UPDATING YOUR CREDIT FILE
If you are worried about your debts, you can get free and confidential advice from a number of independent organisations including:
StepChange Debt Charity
0800 138 1111 or www.stepchange.org
National Debtline
0808 808 4000 or www.nationaldebtline.org
If your account(s) are being reported to the credit reference agencies, we will update them with details of your payments. If you pay an account in full, any default will show as 'satisfied'. If we agree to accept a discounted settlement, any default will show as 'partially satisfied', when paid. Updating your credit file to show you are making payments or have settled your account could help to improve your credit rating and get your finances back on track.
MAKING A COMPLAINT
At Lowell, we are committed to dealing with all customers in a fair, reasonable and respectful manner. We do welcome any feedback on our communications with customers.
We have a documented Complaints Policy - a copy of which is available upon request. If you do wish to make a complaint, please contact our Customer Relations Team by phone, letter or email.
Freephone: 0800 542 0058 (we're open: Mon-Fri: 8am-6pm)
Write to us, setting out full details, at Customer Relations, PO Box 13079, HARLOW, CM20 9TE
Alternatively email: complaintsresolution@lowellgroup.co.uk
