Erik Ribsskog
<eribsskog@gmail.com>
RE: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]
Erik Ribsskog
<eribsskog@gmail.com>
Fri, Mar 1, 2013 at 4:50 PM
To:
customerservice@sainsburys.co.uk
Hi,
I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.
I think it’s poor custommer-support, that I have to go in the bank, and ask them, what has happened.
I’ve sent you the recepts and all, so this is something you could find out, I think.
Dear I ask to get this escalated again?
Regards,
Erik Ribsskog
Dear Mr Ribsskog
customer.service@sainsburys.
twitter.com/sainsburys | facebook.com/sainsburys
[THREAD ID:1-4P5SS0]
—–Original Message—–
From: eribsskog@gmail.com
Sent: 28.02.2013 12:27:46 AM
To: “Customer.Service” <Customer.Service@sainsburys.
Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]
Hi,
And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.
Can I escalate this to your line-manager, please?
Erik Ribsskog
customer.service@sainsburys.
twitter.com/sainsburys | facebook.com/sainsburys
[THREAD ID:1-4P5SS0]
—–Original Message—–
From: eribsskog@gmail.com
Sent: 23.02.2013 04:27:35 PM
To: “Customer.Service” <Customer.Service@sainsburys.
Subject: Re: Shopping instore [SR 1-284217844]
Hi,
I don’t think it could have been the card-provider, that the problem was with.
Because like one can see, on the recepits, that I attach copies of.
The card worked again, a minute after if first had been refused.
But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.
But we had bank-terminals, in every other till.
If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.
So I think it’s to bad, that this worked in Norway, 20 years ago.
But it doesn’t work in the UK, today.
So I send again about this.
Perhaps you could escalate this to your line-manager.
Erik Ribsskog
We are not aware of any faults with our card machines at the minute. I can only recommend that you contact your card provider.
We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.
customer.service@sainsburys.
twitter.com/sainsburys | facebook.com/sainsburys
[THREAD ID:1-4P5SS0]
—–Original Message—–
From: eribsskog@gmail.com
Sent: 19.02.2013 03:24:16 PM
To: “Customer.Service” <Customer.Service@sainsburys.
Subject: Shopping instore
The following comments have been made:
Full Name: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone:
Subject: Complaint
User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
My visa card payment was first refused, even if there was enough money, on the account.
I haven’t experienced this before.
(Even if I’ve worked for almost a lifetime, in retail, in Norway).
Do you need the recepit-number etc., to investigate this?
Regards,
Erik Ribsskog
Address:
Nectar Card Number:
Order/Reference Number:
Delivery Date:
QUALITY
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes (batch; be; supplier):
AVAILABILITY
Product Name and/or barcode number:
Store Name:
Incident Date:
GENERAL INFORMATION
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes(batch; bbe; supplier):
Reference: CTU-1361287453578-393
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