Dear Mr Ribsskog
Thank you for your e-mail. I
have asked a member of my team to look into your concerns.
They will make contact with you in due course.
Service Review Team
(on behalf of the Service Review Manager)
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 24 July 2009 20:00
To: Service Review
Manager
Subject: Complaint/Fwd: Reminder/Fwd: Complaint against
RBS/Fwd: Earlier e-mail
Hi,
the Financial Ombudsman is sending me e-mails, at 7. o'clock, on Sunday
morning!
I think this is rude and inpolite and an invasion of my privacy.
I've tried to contact your operations manager, and ask for an explanation,
about how this behaviour
from the Financial Ombudsman, can happen, but she have refused to
explain.
I know that 7. o'clock, on a Sunday morning, is the last time of the
week, that I want to deal
with bank-complaints.
How can this happen?
And why are you treating your staff like this, why don't you let them
have rest-days?
Regards,
Erik Ribsskog
———- Forwarded message ———- From: Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>Date:
Fri, Jul 24, 2009 at 10:42 AM Subject: RE: Reminder/Fwd: Complaint against
RBS/Fwd: Earlier e-mail To: Erik Ribsskog < eribsskog@gmail.com>
Dear Mr
Ribsskog
I believe I
have answered all of your questions in my previous email, and I am not
prepared to enter into any further discussions regarding this
matter.
Please feel
free to email me however, if you have any queries regarding your
complaint.
Regards
Jackie
Collins
Operations Manager
Direct Dial : 020 7964
0116
Direct Fax: 020 7964 0117
Sent: 23 July 2009 22:23
To: Collins,
Jackie
Subject: Reminder/Fwd: Complaint against RBS/Fwd: Earlier
e-mail
Hi,
I can't see that I've received an answer to this e-mail yet, so I'm trying
to send it again.
Best Regards,
Erik Ribsskog
———- Forwarded message ———- From: Erik Ribsskog <eribsskog@gmail.com>Date: Wed, Jul 1, 2009 at
2:18 PM Subject: Re: Complaint against RBS/Fwd: Earlier e-mail To:
"Collins, Jackie" < jackie.collins@financial-ombudsman.org.uk>
Hi,
I think I have the right to know this, when your representatives send me
e-mails at
seven o'clock, on a Sunday morning.
I think you should send your business e-mails within the
business-hours, and I'm
conserned about how you treat your staff, and I've contacted Acas about
this.
If you do not expect your staff to work 12-14 hours a week, seven days a
week,
then why are the working on a Sunday morning at six o'clock.
People are going to think that your representatives are some kind of
slaves, if
they have to work at the time of the week, when the other people in
England,
are on their way back from the pub.
If people get e-mails at this hour, they are going to start writing answers
while
they are still drunk.
This sounds insane to me, to have people working, at six o'clock, on a
Sunday
morning, answering e-mails that they could have answered on a Monday.
You have to pay them overtime, for work they just as well could have
done on
a week-day.
Your institution is extreamly poorly managed, and you are wasting the
tax-
payers money, with all the unessesary over-time.
I think there is a law in this country saying that Government should have
openness,
so I think you should explain what the reason for your very strange and
akward
working-hours are.
Sincerely,
Erik Ribsskog
On Wed, Jul 1, 2009 at 9:34 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>
wrote:
Dear Mr
Ribsskog
Thank you
for your email.
You will
excuse me for not going into the finer details of our staffing working hours
and holiday allowance. I will however, reassure you we certainly
do not expect or allow our staff to work 12 to 14 hours a day 7 days a
week.
Regards
Jackie
Collins
Operations Manager
Direct Dial : 020 7964
0116
Direct Fax: 020 7964 0117
Sent: 30 June 2009
16:31
To: Collins, Jackie
Subject: Re: Complaint against
RBS/Fwd: Earlier e-mail
Hi,
Monday to Friday, 8 am to 6 pm, is alright, I think.
But you also let your staff work Sunday mornings, at 6 am.
It seems to me that you overload your representatives with work, and that
they have to
work 12 to 14 hours 7 days a week.
I thought slavery was forbidden in our time.
Why do you let your representatives work every Sunday morning, when other
people in
England are on their way home from the pub?
Do your staff get summer-holiday at all?
Sincerely,
Erik Ribsskog
On Tue, Jun 30, 2009 at 9:54 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>
wrote:
Dear Mr
Ribsskog
We
always try to provide the best service we can to our customers, and
sometimes that means offering our staff the option of working overtime
during very busy periods.
Please
be assured that they have to work within strict time guidelines, and these
are always checked by Operations Managers to ensure they are not working too
many hours.
The
service our department offers is outside of the usual office hours of
9am till 5pm because we have found that a lot of our customers have
difficulties contacting us whilst they are at work themselves during the 9am
to 5pm times, so we have opening hours of 8am – 6pm, as do many firms
these days.
I hope
this explains.
Regards
Jackie
Collins
Operations Manager
Direct
Dial : 020 7964 0116
Direct Fax: 020 7964
0117
Sent: 29 June 2009
19:32
To: Collins, Jackie
Subject: Re: Complaint against RBS/Fwd: Earlier
e-mail
Ok,
that sound very fine!
But, why is that you let your representatives work over-time every
Sunday then?
Shouldn't you as a main rule conduct your business, within the
business hours?
Yours sincerely,
Erik Ribsskog
On Mon, Jun 29, 2009 at 3:50 PM, Collins, Jackie
<jackie.collins@financial-ombudsman.org.uk>
wrote:
Dear
Mr Ribsskog
Rosemary Cox has passed your complaint to me to take over as
you have requested that she no longer deals with your
case.
I can
confirmed that a letter has been sent to the firm, and we have asked that
they issue you with a final response letter within 14 days. We have
also asked them to copy us in on that response.
If you
remain unhappy with the firms response, or you have not received a
response from them within 14 days, please let me know and I will arrange
for your complaint to be moved forward for investigation by an
Adjudicator.
Regards
Jackie Collins
Operations
Manager
Direct Dial : 020 7964
0116
Direct Fax: 020 7964
0117
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 28 June 2009 11:17
To: Cox,
Rosemary
Subject: Re: Complaint against RBS/Fwd: Earlier
e-mail
Hi,
I don't think it's any use with me repeating myself.
I don't think you should handle my complaint.
The reason is, that if you are to overworked, you get to
tired.
And in dealing with complaints like these, one obviously needs ones
judgement, to be like
it should be.
If one are out of balance, like I think you could be, then I
don't think this is good for how the
complaint is being dealt with.
So please do as I ask Mrs .Cox, and tell your manager what I
said, that I want someone else
to deal with my complaint, due to that I think that you must be
overworked.
Haven't you seen how fine the weather is today, you should have a
day off in the fine weather,
I think.
Sincerely,
Erik Ribsskog
On Sun, Jun 28, 2009 at 11:10 AM, Cox, Rosemary
<Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear Mr
Ribsskog
Thank you for your
e-mails
As previously advised I am not going to
debate with you the working hours of this
office.
I have written to you today to advise the
steps we are taking with your complaint. If the firm fail to resolve the
situation for you, your complaint will be passed onto our adjudication
area for further consideration of the concerns you have
raised.
I should add that
we do not tolerate rude or insulting language at this
office, and would expect any further communication to be sent in
a more acceptable manner.
Kind Regards
Rose Cox
team manager
Sent: 28 June 2009 10:43
To: Cox, Rosemary
Subject: Re: Complaint
against RBS/Fwd: Earlier e-mail
Hi,
of course you can work on Sundays if you want.
But business e-mails should just be sent within the
business-hours.
Or else, what's going to happen, is obvious.
Someone are going to come drunk home from town, and answer the
business-e-mails when they are drunk, which is what has happened today,
with our correspondence.
If this is something, you didn't know from before, then I think
this Financial Ombudsman-stuff is just a load of crap really.
Try to use the head that God gave you when you were born!
Sincerely,
Erik Ribsskog
On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary
<Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear Mr Ribsskog
Thank you for your e-mail
I must admit to being surprised and
confused with the content of the
e-mail.
We are an extremely busy department and we often
work at the weekends, this is obviously of help
to consumers as we are able to deal with their complaints in
a more timely manner. I would suggest that
It is entirely up to each individual business to
determine which hours their staff will work and I do not intend
debating this with you.
By working this weekend I have been able to deal
with your complaint, which as you can appreciate is of a benefit to
you.
Perhaps you can clarify the spelling mistakes you
are referring to?
Kind Regards
Sent: 28 June
2009 10:20
Subject: Re: Complaint against RBS/Fwd: Earlier
e-mail
Hi again,
don't you think it's strange for an institutions like yours to
send e-mails on Sunday mornings then?
Shouldn't e-mails be sent within normal business hours then
you think?
This is what it says on Wikipedia:
I
think this is rather akward, as I also think your spelling-mistakes
are.
Sincerely,
Erik
Ribsskog
On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary
<Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear Mr Ribsskog
Thank you for your e-mail
That's no problem, however I should point out
that we are not a government department, we are a independent
complaints body.
I will be in touch with your again in the next
few days
Kind Regards
Rose Cox
team manager
Sent: 28
June 2009 08:02
To: Cox, Rosemary
Subject: Re: Complaint
against RBS/Fwd: Earlier e-mail
Hi,
ok that's very fine, I'm just home from town you see.
I thought it was a bit strange, since noone in Government
in Norway, work on Sundays.
Sorry about this, I forget sometimes that I'm not in Norway
any longer.
Sorry about this!
Yours sincerely,
Erik Ribsskog
On Sun, Jun 28, 2009 at 7:54 AM, Cox,
Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear Mr Ribsskog
Thank you for your e-mail
I can assure you this is not
a joke, I am currently in the office working
today.
I presume that
you would like us to deal with your complaint, so am responding to
your e-mails
today
Kind Regards
Rose Cox
team manager
Sent: 28
June 2009 07:36
To: Cox, Rosemary
Subject: Re:
Complaint against RBS/Fwd: Earlier e-mail
Hi,
why do send the e-mails early on a Sunday morning, by the
way.
Is this some kind of joke?
Sincerely,
Erik Ribsskog
On Sun, Jun 28, 2009 at 7:33 AM, Cox,
Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear Mr Ribsskog
Thank you for your
e-mails
I will contact
you again once I have considered the
information.
Kind Regards
Rose Cox
team manager
Sent: 27
June 2009 14:59
To: Cox, Rosemary
Subject:
Complaint against RBS/Fwd: Earlier e-mail
Hi,
thank you for you e-mail, that I recieved today.
I'll contact your collegue back, regarding the
Barclays-complaint.
I sent the complaint on RBS Dale St., to Yvonne Williams at
RBS, but she
also harassed me, like this, she writes 'Dear Ms Ribsskog',
even if my name
is Erik, and in Britain, you have a movie called 'Erik the
Viking', and Eric is
also a quite usual name, in English-speaking
countries.
So I think Yvonne Williams, the complaint-investigator,
also bullied me.
I think this must have been a deliberate mistake.
This ended with the complaint being partly resolved, in the
way that RBS,
gave me the bonus of £100, for moving my account to them,
from Barclays,
(who I also had problems with, that I'll exlain about to
your collegue, like I
mentioned earlier).
I'll also find the actual complaint against RBS Dale
St. now, and forward it
to you.
What I meant with the complaint-form, was that it
didn't look anything at all
like the ones you've sent me now.
Maybe the complaint-form I was sent, was to do with
other financial institutions,
than banks?
Like share-fonds etc?
Have you also got other complaint-forms, other than to
banks, perhaps someone
sent me the wrong form intentionally?
Just a thought I had.
But anyway, thank you very much for your e-mail, and
I'll also find the actual
RBS Dale St. complaint, and e-mail it to you now.
Yours sincerely,
Erik Ribsskog
———- Forwarded message
———- From: Williams, Yvonne
(CRU) <Yvonne.Williams@rbs.co.uk>Date:
Tue, Jun 26, 2007 at 4:30 PM Subject: RE: Earlier
e-mail To: Erik Ribsskog < eribsskog@gmail.com>
Dear Ms Ribsskog
Could you please arrange another copy of your email to be
sent to me for my investigation
Regards
Yvonne Williams
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 19 June
2007 14:04
To: Williams, Yvonne
(CRU)
Subject: Earlier e-mail
*** WARNING : This message
originates from the Internet ***
Hi,
I'm refering to the e-mail I sent you on 5/6.
I was just wondering if you have recieved this e-mail,
because I cant see
that I have recieved any answer to it yet.
Please just contact me if you want me to send you the
e-mail again.
Yours sincerely,
Erik Ribsskog
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