On Thu, Feb 5, 2009 at 9:27 AM, Freenations <freenations@freeuk.com> wrote:
> Very many thanks.
>
> We will certainly use this input. – but without your name.
>
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>
> Freenations
> —– Original Message —– From: "Erik Ribsskog" <eribsskog@gmail.com>
> To: <freenations@freeuk.com>
> Sent: Thursday, February 05, 2009 1:57 AM
> Subject: Enquiry from Free Nations website
>
>
>> Hi,
>>
>> I read your article about Bertelsmann taking over Council-services,
>> (like incoming phone-calls from the people living in the
>> constituancy), in a Yorkshire town.
>>
>> http://www.freenations.freeuk.com/gc-60.html
>>
>> I was working for Bertelsmann Arvato Services Microsoft Scandinavian
>> Product Activation, in 2005 and 2006, and I also
>> recieved training, for doing this ‘Council-job’ for the Yorkshire
>> Council, by the way.
>>
>> A Finnish girl working at the Microsoft-activation, Aniina, and
>> myself, we had to take the elevator down, from the 4th floor, in the
>> Cunard Building,
>> to the 1st floor there.
>>
>> (Arvato had offices in both the 1st floor and the 4th floor, in the
>> Cunard Building).
>>
>> And then we spoke with a woman from the town, and a manager in Arvato,
>> and we were to be a back-up, for the Council job.
>>
>> So I had training answering call from ‘citizens’ that hadn’t had their
>> litter-bins emptied etc.
>>
>> And we got a plastic-folder with a booklet, and a mascot, I think it’s
>> called, a green textile-thing, with a sticker on it, to put on the
>> computer-screen etc,
>> that looked like a strange animal with two eyes.
>>
>> This I think must have been at the beginning of 2006.
>>
>> And I was working at Arvato, untill November 2006.
>>
>> And, we never recieved a single phone-call, from the Yorkshire town.
>>
>> So I think must have been something ‘phoney’ at Arvato Liverpool, also
>> since I think it was only me and Aniina, (or Anina), who recieved this
>> training.
>>
>> So this seems a bit odd, thinking back on this.
>>
>> I also started an employment-case against Bertelsmann.
>>
>> They used reinforcement, as a managment-method, that the team-leaders
>> were trained to use.
>>
>> And this means, that if one sit more than eg. 15 seconds, between
>> calls, without seting the phone on ‘available’, then the team-leaders
>> are going to
>> scream at you, through the office/table, ‘Erik, you’re on wrap-up’.
>>
>> This I’ve heard is illigal in the UK, I’ve heard it’s bullying.
>>
>> Also there was a lot of bullying from managers, and other problems on
>> the campaign.
>>
>> I’ve written about them in a summary from a meeting there, with my
>> line-manager, in 2006:
>>
>> http://www.scribd.com/doc/4661735/7
>>
>> And there are also a lot of other documents about the problems there:
>>
>>
>> http://www.scribd.com/groups/view/14830-arvato-services-ltd-s-microsoft-scandinavian-product-activation
>>
>> I think that if someone went through these files, then they could find
>> a lot of documents/e-mails etc, from Arvato,
>> that showed illigal management methods/bullying from managers etc. there.
>>
>> I think one could almost say that we were being used as slaves there
>> almost, and that the reinforcement was kind
>> of like a whip, from the ‘slave-keeper’, if one did something wrong.
>>
>> On top of all the other bullying that was against eg. me there.
>>
>> So if you have the time, then you’d be welcome to have a look at the
>> case, and see if there’s something there,
>> that you could write about on your webisite etc.
>>
>> (I’m also trying to get a court-case up, with this employment-case.
>> But I haven’t got it that far yet).
>>
>> Please contact me if you have any questions regarding this!
>>
>> Yours sincerely,
>>
>> Erik Ribsskog
>>
>>
>
>
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