johncons






  • Google Mail – Great-grandmother Bergit Tovsdotter Mogan







    Google Mail



    Erik Ribsskog

    <eribsskog@gmail.com>




    Great-grandmother Bergit Tovsdotter Mogan





    Erik Ribsskog

    <eribsskog@gmail.com>





    Tue, Jan 19, 2010 at 11:44 PM





    To:

    Dennis Herbranson <rollagtorollag@sbcglobal.net>



    Hi,

    yes I have those pages from the Rollag Bygdebøker.

    (The library there sent me them, since I contacted them, a few weeks ago).

    So I have those scans.

    I can try to contact the library in Jefferson Prairie, Wisconsin, and

    hear if they have some of information about my great grandmother  and

    her parents and/or foster-parents.

    This link between my family and America, is something that my family

    have kept hidden for me.

    My father have a new woman, Haldis Humblen, that he has been living

    with, since 1980, but not married.

    And she has relatives in the Order of St. John, which they also have

    kept hidden for me.

    And on my mothers side, they have kept hidden, that the baron Adeler,

    was in our line.

    So there has been a lot of secrecy, in my family, so I have no longer

    any bonds to them, so that’s why I have to ask everyone else, about

    all these stuff.

    So sorry about the inconvenience surrounding this!

    Best regards,

    Erik Ribsskog

    PS.

    And when I get more money, I’ll contact Rollag to Rollag back, and

    order the book about the people who immigrated to America, from Rollag

    in Numedalen.

    Thanks very much for the help with this!

    On Tue, Jan 19, 2010 at 10:48 PM, Dennis Herbranson

    <rollagtorollag@sbcglobal.net> wrote:

    >

    > Erik, do you have access to the Rollag  Bygdeboker?  I have found the information about your great grandmother, including a picture of her.  If you do not, I can scan the information and send it to you.

    >

    > I looked in our Rollag book and there is nothing about the people you mentioned in our book, so they did not come to Rollag, Minnesota.  They may have gone to Jefferson Prairie, Wisconsin as that was another Numedal community in America at that time.

    >

    > — On Tue, 1/19/10, Erik Ribsskog <eribsskog@gmail.com> wrote:

    >

    > From: Erik Ribsskog <eribsskog@gmail.com>

    > Subject: Re: Great-grandmother Bergit Tovsdotter Mogan

    > To: "Dennis Herbranson" <rollagtorollag@sbcglobal.net>

    > Date: Tuesday, January 19, 2010, 9:10 PM

    >

    > Hi,

    > that’s very brilliant!

    > I got some of the names wrong, I thought Toeiet meant that they owned in two countries.

    > I have some files from Rollag library, in Norway.

    > I have them on a blog I write on:

    >

    > http://johncons-mirror.blogspot.com/2010/01/na-ma-jeg-si-at-jeg-er-litt-stolt-her.html

    > I currently live in Liverpool, UK, since I’m a refugee from Norway.

    > (I overheard in 2003 and 2004, in Oslo, that I was followed by the ‘mafian’, which I guess could be the communists or muslims.

    > Anyway, the police in Norway wont help, and I was a student then, after working as a shop manager, so I didn’t have that much money, so I ended up in the UK).

    > I’ll attach a family-tree, so it’s possible to see, that my fathers mother, Ågot Mogans family, were from Rollag in Numedal.

    > (I’m also in the noble-lines Gjedde and Adeler, from Denmark and Norway, so that could be why I’m being followed as well I guess).

    > So I appriciate any help, since I’m in this difficult situation, so that’s very fine!

    > Thank’s very much in advance for any help!

    > Sincerely,

    > Erik Ribsskog

    >

    > On Tue, Jan 19, 2010 at 8:07 PM, Dennis Herbranson <rollagtorollag@sbcglobal.net> wrote:

    >>

    >> Thank you for your message, Erik.  I will see what I can find.  I have all the Rollag Bygdeboker and will see if there is any information there as well.  May I ask where you currently live?  Do you live in Norway?

    >>

    >> The price of the book is $45 US plus shipping.  I think it costs about $25 US to ship a book to Norway.  So the total price of the book shipped to Norway would be about $70 US.

    >>

    >> You asked about criminals in Rollag, Minnesota.  No, there were no criminals.  They were all poor farmers who came to America to get more land and a better life for their families.

    >>

    >> Gullek shows up quite often in the Rollag, Norway records, especially back in the 1600s and 1700s.  It is an old name, I believe.  Gulleksrud would mean Gullek’s clearing, so it had to be a small farm.   And Toeiet would be a small husman’s farm on Toen.  So I will look there also.

    >>

    >> I will try to find out some information about your ancestors for you.

    >>

    >> Sincerely,

    >>

    >> Dennis

    >>

    >>

    >> — On Mon, 1/18/10, Erik Ribsskog <eribsskog@gmail.com> wrote:

    >>

    >> From: Erik Ribsskog <eribsskog@gmail.com>

    >> Subject: Great-grandmother Bergit Tovsdotter Mogan

    >> To: rollagtorollag@sbcglobal.net

    >> Date: Monday, January 18, 2010, 10:50 PM

    >>

    >> Hi,

    >> I was wondering if you have any information, about my great-grandmother Bergit, (or Birgit), Tovsdotter Mogan, who went to the USA, as a foster-child, her uncle, Gullek Gulleksson Toeiet (Gulleksrud), and his wife, Åse Levorsdotter.

    >> They went to America, around 1885, from Rollag, in Norway, probably to Rollag, Minnesota, I’d say.

    >> I went to the USA myself, in 2005, after I’d overheard that I was followed, by the ‘mafian’, (I don’t really know who they are. I was a shop-manager in Oslo).

    >> Then I went to Detroit, in 2005, but was sent right back to Europe, without doing anything wrong.

    >> So maybe my family are in this ‘mafian’ and told the USA immigrant-police lies, when they called my family in Norway?

    >> I try to dig up things about my family, and has found out that my great-grandmother, on my fathers side, was brought up in the USA, before returning to Norway, something my family in Norway has never told me.

    >> So it’s like they’ve tried to cover up stuff for me.

    >> I think they probably are like the criminals in the movie ‘Fargo’.

    >> Where there many criminals among the Norwegians moving to Rollag, Minnesota?

    >> My great-grandmothers parents where her mother Jøran Gulleksdotter Gulleksrud, and her husband, Tov Pedersen Toeiet (Mogan).

    >> ‘Toeiet’ means two-own, that is, owns to places.

    >> So it could be that it means that they own both in the USA and in Norway.

    >> Gulleksrud is a placename, in Rollag, Norway, I think it must be.

    >> And Gulleksdotter, means ‘daughter of Gullek’.

    >> So she had the same father, as the foster-father, who was her brother, Gullek Gulleksson (Toeiet) Gulleksrud.

    >> Gullek is a name, that’s not that common, in Norway, I think.

    >> ‘Gull’ in Norwegian, means ‘gold’.

    >> I hope you have the chance to answer me about this!

    >> Thanks in advance for any help!

    >> How do I order the Rollag to Rollag-book?

    >> If you don’t know this, then I maybe I should read about this in your book.

    >> But thanks in advance if you know anything about this!

    >> Yours sincerely,

    >>

    >> Erik Ribsskog






  • Kai Runar said…
    Jeg begynner å bli drit lei av dette. Hvis du snart ikke slutter med beskyldningene dine så kommer jeg til å anmelde deg for å komme med slike beskyldninger og anklager. Du må forstå at jeg ikke kan la dette pågå. Sjekk fakta. Du sendte meg også en melding på facebook ang. saken. Har du ikke noe annet å prate om så hold deg unna. LA SAKEN LIGGE. Ikke spesielt vennlig hilsen fra Kai Runar L. Bergum. Bror til Ole-Tonny.

    19 January 2010 22:27

    https://johncons-blogg.net/2010/01/jeg-sendte-en-anmeldelse-av-christell.html

    PS.

    Her er mitt svar på dette:

    Altså Kairo,

    du kan ikke komme nå flere uker seinere, og si ditt og datt.

    Nå har jeg anmeldt det, og da må jeg nesten gå videre.

    Du skulle ha svart på Facebook-meldingen da, som du ikke gjorde.

    Og dessuten, Ole Tonny gikk i klassen min, så det er ikke sånn at jeg kjente Ole Tonny gjennom deg.

    Han var en vanlig kar i klassen min, sånn som jeg så det.

    Så tidligere klassekamerater må få lov å bry seg, synes jeg.

    Og det som jeg egentlig driver med, det er å prøve å finne ut av familien min.

    Dvs. Christell og faren min osv., hva de holder på med.

    Og da skriver jeg noe som er som en selvbiografi, på blogg.

    Siden jeg har overhørt at jeg er forfulgt av noe ‘mafian’, hva nå det er.

    Så dette er også del av mitt liv og andre som har bodd på Bergeråsen.

    Så nå jeg tar opp alt som har skjedd i mitt liv, så må jeg få lov å få ta opp det jeg har hørt andre snakke om til meg.

    Selv om det er en i klassen min som døde.

    Mora mi døde for tidlig, og mora til Petter og Christian Grønli døde for tidlig, og Nina Monsen døde for tidlig, osv.

    Det er jo ikke noe for å være jævlig mot deg eller familien din det her.

    Det her er om mitt liv, så da må jeg få lov å ta opp det som en del av mitt liv, mener jeg.

    Dette her var jo for 20 år sida, så det er ikke sånn, at dette var noe som nettopp skjedde osv., lenger.

    Det var en trafikkulykke, da Ole Tonny nettopp hadde fått lappen.

    Og jeg lurer på om Christell har vært involvert i dette, som noe ‘mob’ eller ‘mafian’, e.l.

    Så sånn er det.

    Og jeg kan godt prate om andre ting fra Berger jeg, det er bare at du ikke svarer på Facebook-meldingen min så.

    Men vi var aldri så kamerater vi, og heller ikke Ole Tonny kanskje, dere var som to vanlige folk som bodde på Bergeråsen, for meg.

    Så vi var ikke skikkelig kamerater og vi var ikke uvenner heller, mener jeg.

    Du og broren din var liksom bare to vanlige karer på Bergeråsen, for meg.

    Så da håper jeg det er greit, at jeg forteller videre det jeg har hørt.

    For det mener jeg at man har rett til, å fortelle om det som har skjedd en.

    Jeg mener at selv om du var broren til Ole Tonny, så kan ikke du bestemme over klassekameratene til Ole-Tonny f.eks.

    Det synes jeg er litt drøyt.

    Dette er 20 år siden nå, så dette burde dere ha lært å leve med nå, synes jeg, for å være litt streng.

    Så sånn er nok det.

    Men jeg skjønner selvfølgelig at det ikke er verdens artigste tema, det forstår jeg godt.

    Men nå har jeg overhørt at jeg er forfulgt av noe ‘mafian’ osv., i Oslo, i 2003 og 2004, så da vil jeg gjerne å prøve å finne ut hva som foregår da.

    Så sånn er det.

    Mvh.

    Erik Ribsskog







  • Google Mail – Great-grandmother Bergit Tovsdotter Mogan







    Google Mail



    Erik Ribsskog

    <eribsskog@gmail.com>




    Great-grandmother Bergit Tovsdotter Mogan





    Erik Ribsskog

    <eribsskog@gmail.com>





    Tue, Jan 19, 2010 at 9:10 PM





    To:

    Dennis Herbranson <rollagtorollag@sbcglobal.net>



    Hi,

    that's very brilliant!
    I got some of the names wrong, I thought Toeiet meant that they owned in two countries.
    I have some files from Rollag library, in Norway.

    I have them on a blog I write on:

    I currently live in Liverpool, UK, since I'm a refugee from Norway.
    (I overheard in 2003 and 2004, in Oslo, that I was followed by the 'mafian', which I guess could be the communists or muslims.

    Anyway, the police in Norway wont help, and I was a student then, after working as a shop manager, so I didn't have that much money, so I ended up in the UK).
    I'll attach a family-tree, so it's possible to see, that my fathers mother, Ågot Mogans family, were from Rollag in Numedal.

    (I'm also in the noble-lines Gjedde and Adeler, from Denmark and Norway, so that could be why I'm being followed as well I guess).
    So I appriciate any help, since I'm in this difficult situation, so that's very fine!

    Thank's very much in advance for any help!
    Sincerely,
    Erik Ribsskog

    On Tue, Jan 19, 2010 at 8:07 PM, Dennis Herbranson <rollagtorollag@sbcglobal.net> wrote:

    Thank you for your message, Erik. I will see what I can find. I have all the Rollag Bygdeboker and will see if there is any information there as well. May I ask where you currently live? Do you live in Norway?

    The price of the book is $45 US plus shipping. I think it costs about $25 US to ship a book to Norway. So the total price of the book shipped to Norway would be about $70 US.

    You asked about criminals in Rollag, Minnesota. No, there were no criminals. They were all poor farmers who came to America to get more land and a better life for their families.

    Gullek shows up quite often in the Rollag, Norway records, especially back in the 1600s and 1700s. It is an old name, I believe. Gulleksrud would mean Gullek's clearing, so it had to be a small farm. And Toeiet would be a small husman's farm on Toen. So I will look there also.

    I will try to find out some information about your ancestors for you.

    Sincerely,

    Dennis

    — On Mon, 1/18/10, Erik Ribsskog <eribsskog@gmail.com> wrote:

    From: Erik Ribsskog <eribsskog@gmail.com>
    Subject: Great-grandmother Bergit Tovsdotter Mogan

    To: rollagtorollag@sbcglobal.net
    Date: Monday, January 18, 2010, 10:50 PM

    Hi,

    I was wondering if you have any information, about my great-grandmother Bergit, (or Birgit), Tovsdotter Mogan, who went to the USA, as a foster-child, her uncle, Gullek Gulleksson Toeiet (Gulleksrud), and his wife, Åse Levorsdotter.

    They went to America, around 1885, from Rollag, in Norway, probably to Rollag, Minnesota, I'd say.

    I went to the USA myself, in 2005, after I'd overheard that I was followed, by the 'mafian', (I don't really know who they are. I was a shop-manager in Oslo).

    Then I went to Detroit, in 2005, but was sent right back to Europe, without doing anything wrong.

    So maybe my family are in this 'mafian' and told the USA immigrant-police lies, when they called my family in Norway?

    I try to dig up things about my family, and has found out that my great-grandmother, on my fathers side, was brought up in the USA, before returning to Norway, something my family in Norway has never told me.

    So it's like they've tried to cover up stuff for me.

    I think they probably are like the criminals in the movie 'Fargo'.

    Where there many criminals among the Norwegians moving to Rollag, Minnesota?

    My great-grandmothers parents where her mother Jøran Gulleksdotter Gulleksrud, and her husband, Tov Pedersen Toeiet (Mogan).

    'Toeiet' means two-own, that is, owns to places.

    So it could be that it means that they own both in the USA and in Norway.

    Gulleksrud is a placename, in Rollag, Norway, I think it must be.

    And Gulleksdotter, means 'daughter of Gullek'.

    So she had the same father, as the foster-father, who was her brother, Gullek Gulleksson (Toeiet) Gulleksrud.

    Gullek is a name, that's not that common, in Norway, I think.

    'Gull' in Norwegian, means 'gold'.

    I hope you have the chance to answer me about this!

    Thanks in advance for any help!

    How do I order the Rollag to Rollag-book?

    If you don't know this, then I maybe I should read about this in your book.

    But thanks in advance if you know anything about this!

    Yours sincerely,

    Erik Ribsskog





    familie tre.JPG
    104K




    PS.

    Her er vedlegget:

    familie tre



  • Terje Dørumsgaard 18. januar kl. 16:01

    Oops, jeg skrev å, du har helt rett, grandonkel Asbjørn, som jeg kjente meget godt, skrev med a. Jeg kjente også Helga, og hilste også på flere Ribsskog under oppveksten da jeg var på besøk hos bestefar og bestemor i Fredrikstad, eller i Rælingen hos onkel Asbjørn.

    Prøv også å søke på nanvnet Steinar Varsi, som er sønn av Turid Varsi, datter av fars(Arnes) søster Åse.

    mvh.

    Terje Dørumsgaard

    Erik Ribsskog 19. januar kl. 11:05

    Ok,

    det var artig, jeg søkte og da stod det noe om Bø i Telemark.

    Jeg jobba på en gård i Larvik, eller Kvelde, som het Løvås, i 2005, og da ville onkel Martin, (sønn av Johannes Ribsskog, og din tremenning da), han ville absolutt at jeg skulle studere på høyskolen i Bø.

    Så ble jeg forsøkt drept der, av et slags jaktlag, og dro til England, hvor jeg er enda, siden politet ikke vil etterforske.

    Jeg fant dine tippoldeforeldre, (mine tipptippoldeforeldre da), oppi Oppdal der.

    De her Ole Larsen Dørumsgaard og Marith Arntsdatter, tolker jeg det som.

    Sender med skjermbilde-kopi av kirkebok, i Oppdal, som ligger på nettet.

    Jeg skal prøve å utvide slektstreet mer seinere, nå går jeg mest tilbake i tida.

    Men jeg skal prøve å få med alle på et slektstre jeg har på My Heritage, etterhvert, (jeg bare jobber med det på det arket som jeg sendte også, men jeg skal prøve å få det til så raskt som mulig):

    http://www.myheritage.no/site-family-tree-67419522/ribsskog

    Er det deg jeg har lest om, som lager noe gårdbruksprodukter av geitemelk, eller noe?

    Jeg har en arbeidssak mot Rimi-Hagen, bare så du vet det.

    Men men.

    Var faren din, som var komponist i Italia, han har jeg lest at oversatte mye verker fra det fjerne Østen.

    Var han taoist, vil du si, hvis det er lov å spørre, sånn med jing og jang osv., for jeg kjente engang ei fra Trøndelag, Ranheim, Siri Rognli Olsen, som var så inne i det, og hu var ikke helt god i hue, tror jeg, men det er mulig at det var jeg som ikke skjønte alt det rare/spesielle hu babla om, uten at jeg skal gå i detalj.

    Mvh.

    Erik Ribsskog









  • riktig arnt

    PS.

    Faren hans het visst Ole Larsen Dørumsgaard, (eller Dørrumsgaard).

    Og mora het visst Marith Arntsdatter.

    Så sånn var det.

    Så mora var kanskje sjefen i heimen der, siden hu kalte opp sønn’ etter faren sin.

    Hvem vet.

    Vi får se.

    Mvh.

    Erik Ribsskog

  • ole halvorsen dørum

    PS.

    Men ‘n Arnt ble visst født på Dørumsgaard, eller Dørremsgaard, eller hva det står:

    født på dørumsgaard

    PS 2.

    Men jeg synes det står at mora heter ‘Marit’, da han ble konfirmert.

    Hm.

    For hu het ‘Gjertrud’, da han ble døpt.

    Men men.

    Pytt pytt.

    Mvh.

    Erik Ribsskog

    PS 3.

    Da var nok han første Arnt feil.

    Jeg får se om jeg finner han andre Arnt, når han ble født da, vi får se.







  • Google Mail – Update/Fwd: Complaint to Health Service Ombudsman







    Google Mail



    Erik Ribsskog

    <eribsskog@gmail.com>




    Update/Fwd: Complaint to Health Service Ombudsman





    Erik Ribsskog

    <eribsskog@gmail.com>





    Tue, Jan 19, 2010 at 5:23 PM





    To:

    Phso.Enquiries@ombudsman.org.uk



    Hi,

    I received a new letter from Marybone Health Centre today, so I enclose this letter as an update.
    Hope this is alright!
    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Tue, Jan 5, 2010 at 12:35 PM
    Subject: Re: Complaint to Health Service Ombudsman
    To: Phso Enquiries <Phso.Enquiries@ombudsman.org.uk>

    Hi,

    thank you for your e-mail!
    I sent a letter to the Health Center, on 13/12, and received an answering-letter on 18/12, (which I attach to this e-mail).
    It says in the letter, from the Practice Manager, that the Health Center wants me to meet a doctor there, and not the Practice Manager, for a meeting.

    But I don't really like the Health Center, any longer, unfortunatly, since I didn't like the nurse or the doctor.
    Do I have to go to the meeting, or can I ask the Health Center if they can deal with the complaint in writing?

    When I think about it, it just seems a bit awkward, to me, to go back to Health Centre, so I would have thought it was better to deal with it in writing.
    Do you think this is possible to achieve, that the complaint is being dealt with in writing?

    I don't mean to be inpolite, or anything, but I'm more comforable with dealing with the complaint in writing, also since English isn't my first language, and I think that if the complaint is being dealt with in writing then it's easier to avoid, that people try tricks etc., in meetings, since summaries aren't always written and aren't always accurate etc.

    So I was just wondering if you think it's possible to deal with complaints like this in writing, without me having to go to the Health Centre for a complaint-meeting, since I think it's a bit awkward now, going there, after how the nurse and the doctor were there, the last time I went there.

    Thank you very much in advance for your reply!

    Yours sincerely,
    Erik Ribsskog


    On Fri, Nov 13, 2009 at 9:05 AM, Phso Enquiries <Phso.Enquiries@ombudsman.org.uk> wrote:

    Dear Mr

    Ribsskog

    Our

    Ref: EN-70818 (please quote this reference

    in all correspondence concerning this matter)

    Thank

    you for your emails of 16 and 22 October 2009 to the Health Service

    Ombudsman about two GP practices. You do

    not know the name of one of the practices, but name the other practice as

    Marybone Health Centre.

    The

    Ombudsman’s role is to look into complaints about poor treatment or service

    provided by the NHS.

    The Ombudsman usually deals with complaints after the local

    NHS complaints procedure has been completed. From the emails you have sent, it seems you still need to

    complete this process. If you wish

    to continue with your complaint, you should first write to the
    Practice Manager of the GP practices and ask them to resolve it.

    If,

    receiving the final response from the

    practices
    you remain unhappy, it is then open to you to re-approach the

    Ombudsman. You will need to explain specifically what was wrong with their response to your complaint and to state what

    you want the Ombudsman to do. At that point we will look at your complaint

    carefully to decide if we can help. There is no automatic right to an

    investigation by the Ombudsman; there has to be a good reason for her to

    investigate a complaint.

    You should send us copies of any relevant correspondence and

    papers which you have. We will also need written permission to obtain any papers

    and records connected to the complaint, and to know whether legal action is

    being taken about it (as that may prevent the Ombudsman from looking at the

    complaint).

    If you need direct help or advice in making a complaint, you

    should contact your regional Independent Complaints Advocacy Service (ICAS)

    office. You can find their details from the

    following link:

    http://www.carersfederation.co.uk/what-we-do/icas/office_results.php?region=north_west

    ICAS is a voluntary organisation providing independent

    advocacy to people making complaints under the NHS complaints

    procedure.

    I note that part of your

    complaint is about not being allowed to register with a GP practice. You may

    find the following link helpful that explains about registering with GP

    practices:

    http://www.nhs.uk/chq/Pages/1095.aspx?CategoryID=68&SubCategoryID=158

    Please contact me if you have

    any questions.

    Yours

    sincerely

    Daniel

    Wallis

    Customer Services

    Officer




    Parliamentary and Health Service Ombudsman

    24th Floor

    Millbank Tower

    Millbank

    London

    SW1P 4QP

    Telephone: 0345 015

    4033

    The original of this email was scanned for viruses by Government Secure Intranet (GSi) virus scanning service supplied exclusively by Cable & Wireless in partnership with MessageLabs.

    On leaving the GSI this email was certified virus free.

    The MessageLabs Anti Virus Service is the first managed service to achieve the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK Government quality mark initiative for information security products and services. For more information about this please visit www.cctmark.gov.uk





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  • Google Mail – RE:Good News







    Google Mail



    Erik Ribsskog

    <eribsskog@gmail.com>




    RE:Good News





    Erik Ribsskog

    <eribsskog@gmail.com>





    Tue, Jan 19, 2010 at 4:44 PM





    To:

    "Elliott, Lorraine" <Lorraine.Elliott@liverpool.gov.uk>



    Ok,

    but I don't agree with you.
    I'm sure they were inpolite.
    I don't think you take enought actions, you should give the inpolite person a warning, I think.

    Further, I think it's strange, that I have to go to Walton again, to get the on the same course.
    That sounds very inpractical.
    If I have been granted a course, and want to change the date, why do I have to go to Walton again.

    I think this sounds like unessesary.
    How can people reduce ones carbon footprint, if they can't sort things like this over the phone, but have to take the bus or train and cause pollution?

    I think this system sound very stupid and it also causes unessesary pollution.
    Sincerely,
    Erik Ribsskog

    On Tue, Jan 19, 2010 at 4:16 PM, Elliott, Lorraine <Lorraine.Elliott@liverpool.gov.uk> wrote:

    Dear Mr

    Ribsskog,

    I am sure that

    there has been a misunderstanding, which I am sorry for if it has left you

    feeling that you haven’t been listened to. I am confident that none of my

    staff would say they were me, or deliberately put the phone down on a client seeking

    help, they care deeply about the work they do and work hard to maintain high standards.

    However, I will remind staff to ensure that they listen carefully at all times.

    With regards

    to the course you attended, I am delighted to inform you that you passed and the

    certificate is ready for collection, or can be posted out to you. Which would you

    prefer?

    Yours sincerely

    Lorraine Elliott

    Lorraine

    Elliott (Nee Hammond)

    JET

    Manager

    Liverpool East JET Service

    Neighbourhood Employment Services

    Job Bank

    4 Tunnel Road

    Liverpool

    L7 6QD

    0151 233 6177

    0151 233 6117

    07834 843648

    www.liverpooljet.org

    2010

    Year of Health and Wellbeing

    www.2010healthandwellbeing.org.uk




    From:

    Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 19 January 2010 15:23

    To: Elliott, Lorraine

    Subject: Re: Complaint/Fwd:

    Reminder/Fwd: Update/Fwd: Complaint <<#22175-33652#>>

    Hi,

    thank you very much for you e-mail!

    But as I remember it, a Jet person-called, saying she was you, and just

    said a sentence, and then hang up.

    About that I wanted to cancel the course.

    But they just hang up, when I started asking about when the next course was.

    I thought it was strange, that they would use your name.

    Since I called up JET again, and then I got to hear, that the person

    that had called, (Lorraine),

    was on annual leave.

    Also, this course was almost two months ago, (24. November), and I haven't

    received a certificate, or feedback from the test yet, even if I think must

    have gotten most of the answers right.

    But my complaint is really that your staff shouldn't be ignorant while

    taking calls, like they were, in the first call, that JET called back to me,

    after I discovered, that my Landlord, was coming here, on the same date, as the

    JET-course.

    So I think there's room for improvement, when it comes to manners,

    (with not being ignorant to what people are saying), with JET-staff,

    unfortunatly.

    Yours sincerely,

    Erik Ribsskog

    On Tue, Jan 19, 2010 at 2:25 PM, Elliott, Lorraine

    <Lorraine.Elliott@liverpool.gov.uk>

    wrote:

    Dear Mr

    Ribsskog,

    Further to

    our recent telephone conversations regarding your complaint, I am writing to

    express my disappointment that you are dissatisfied with our service and

    endeavour to respond to your complaint. The JET service prides itself on

    its professional approach to helping people in our communities gain work,

    education and training and our staff are dedicated to the work that we do.

    You were

    first registered with the JET on the 7th October in our JET Atlantic

    office in Walton when Working Links referred you to JET Atlantic

    so that you could gain the Basic Food Hygiene qualification. The way our

    service works is by appointing a dedicated officer at the most convenient

    office, in order to ensure continuity and a better understanding of our clients

    and the best possible service.

    A

    discretionary grant was arranged by your guidance officer, Claire Walsh, in

    order to fund your place on the Food Hygiene course and you were booked onto

    the course due to start on the 26th October. When you called to

    cancel your attendance, you called and spoke to me at the JET in the Job Bank

    on Tunnel Road

    where we deliver the courses. I thanked you for letting me know and took

    your details and said a member of staff would contact you to inform you when

    the next course was due to start and arrange to re-book your place.

    As I

    mentioned when I spoke to you last week, I didn’t call you after that, but my

    administrative officer, Joanne Quinn, at my request, called to confirm that you

    were no longer attending the course and to let you know that you would be

    informed when a further course was due to take place. I am sorry if you

    felt that she hung up, but I am sure that this wasn’t intentional, since she

    recorded the fact that you wished to attend the next course, as I had informed

    her originally.

    On several

    occasions early in November, staff called you to keep you informed that we were

    still awaiting details of the next course and on 24th November you

    successfully attended the course.

    Because we

    dedicate officers to every registered client, as a new client it was necessary

    for you to meet with your appointed guidance officer, Claire Walsh, in order to

    confirm your place and grant funding for the new course and update your details

    and support required. I am sorry if this proved inconvenient, but one

    office holds all of your records for grant and tracking purposes.

    However, if you wish to do job searches you can visit any JET office in

    the city. If you wish to change your preferred JET office and guidance

    officer to a more convenient location for you, this can be arranged.

    I do hope

    that this serves as a satisfactory response to your complaint and we can

    continue to work together to ensure that you are able to pursue your desired

    career plan.

    Yours

    sincerely,

    Lorraine Elliott (Nee Hammond)

    JET Manager

    Liverpool East JET Service

    Neighbourhood Employment Services

    Job Bank

    4 Tunnel Road

    Liverpool

    L7 6QD

    0151 233 6177

    0151 233 6117

    07834 843648

    www.liverpooljet.org

    2010 Year of Health and Wellbeing

    www.2010healthandwellbeing.org.uk

    From: Liverpool Direct

    [mailto:Liverpool.Direct@liverpool.gov.uk]

    Sent: 07 January 2010 12:18

    To: JET

    Subject: Re: Complaint/Fwd:

    Reminder/Fwd: Update/Fwd: Complaint <<#22175-33652#>>

    Your unique reference

    number is: 33652

    Please include your

    unique reference number in all email communication.

    Dear Colleague,

    Please could you assist with the following

    enquiry, and then respond directly to the customer.

    Yours Sincerely

    Liverpool Direct

    liverpool.direct@liverpool.gov.uk

    www.liverpool.gov.uk

    Liverpool's Year of the Environment 2009 – Our city Our planet www.ourcityourplanet.org.uk

    P Please consider the

    environment before printing this e-mail. Thank you

    Would you prefer to receive your council tax

    bill via e-mail? Go to www.liverpool.gov.uk and complete the easy online

    registration form.

    — Original

    Message —

    From: Erik Ribsskog <eribsskog@gmail.com>

    Received: 05/01/10 10:36:54 o'clock GMT

    To: Liverpool Direct <liverpool.direct@liverpool.gov.uk>

    Subject: Complaint/Fwd: Reminder/Fwd: Update/Fwd: Complaint

    Hi,

    I can't get JET to

    answer my e-mails, so I thought I could try to complain about them to the

    Council.

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded

    message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Mon, Nov 16, 2009 at 8:25 PM

    Subject: Reminder/Fwd: Update/Fwd: Complaint

    To: Jet@liverpool.gov.uk

    Hi,

    I can't see that

    I've recieved an answer to this e-mail, so I'm sending a reminder about this.

    Best regards,

    Erik Ribsskog

    ———-

    Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Thu, Oct 29, 2009 at 5:46 PM

    Subject: Update/Fwd: Complaint

    To: Jet@liverpool.gov.uk

    Hi,

    I got a call from Neo today, about that you were going to put me on the next

    course now, in 'Basic Food Hygiene'.

    But I haven't got an answer, to my complaint with you, why did your

    representative call me, on her holyday from work?

    And why do one of

    your representatives tell me that I have to go to Jet, to change the

    course-date, when your call today shows that this isn't right?

    Best regards,

    Erik Ribsskog

    ———-

    Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Thu, Oct 22, 2009 at 8:21 PM

    Subject: Complaint

    To: Jet@liverpool.gov.uk

    Hi,

    I called on Tuesday, regarding a 'Basic Food Hygenie'-course, that Walton Jet

    put me on, after I was sent to Jet, from Working Links.

    I found out, when

    I got your letter, that the course crashed with another appointment I have at 3

    pm, on Monday.

    So I called, and

    spoke with Lorraine.

    She was going to get someone to call me back, since I wanted to be put on the

    next course.

    Then she called me

    today, just to tell me that she took me off the list.

    And then she hang up, without listening to what I was saying, that I wanted to

    be put on the next course.

    So then I called Jet up, and spoke with Kate, who told me that Lorraine was on annual

    leave, and that I had to go to the Jet office, to re-sign on the next course.

    But why did Lorraine call me, when

    she was on annual leave?

    I've been having some problems with some communist-mob, or something, in Norway, is this

    something to do with this?

    Thanks in advance for help in advance, regarding finding out what's been going

    on!

    Yours sincerely,

    Erik Ribsskog

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