Dear Erik,

I am sorry that you have previously experienced problems with

the Citizens Advice service and trust that these issues have now been

resolved.

Citizens Advice does not provide advice services directly.

However, Liverpool Citizens Advice Bureau should be in a position to advise

you of your rights as a tenant. You can contact them on 0844 848 7700. Details

regarding their opening times are available at http://www.liverpoolcab.org/advice_info.asp?ID=2.

Alternatively, you may be able to

find the advice you are looking for about your rights and

responsibilities as a tenant on our advice website http://www.adviceguide.org.uk/index/your_family/housing.htm

I wish you all the best and

hope that you will be able to resolve the issues you are experiencing with

your landlord quickly.

Best

Wishes

David

Harker

Chief Executive

Citizens

Advice

---

From: Erik Ribsskog

[mailto:eribsskog@gmail.com]
Sent: Sunday, December 13, 2009 9:37

AM
To: Harker, David
Subject: Fwd: Advice regarding

tenancy <<#22175-31592#>>

Hi,

I'm sending this to you Mr. Harker, since I've been having so many

problems with your organisation earlier.

(That I've complained about, but which weren't resolved).

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Liverpool Direct <Liverpool.Direct@liverpool.gov.uk>

Date:

Sun, Dec 13, 2009 at 4:46 AM
Subject: Re: Advice regarding tenancy

<<#22175-31592#>>
To: eribsskog@gmail.com

Your unique

reference number is: 31592

Please include

your unique reference number in all email communication.

Dear Mr Ribsskog

Thank you for your recent

e-mail.

To find out the answer to these

questions you would need to contact an organisation like the citizens advice

bureau, their details can be found on the internet.

Please contact us if you have any

further enquiries we may assist with.

Yours Sincerely

Liverpool Direct

liverpool.direct@liverpool.gov.uk

www.liverpool.gov.uk

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— Original Message —
From: Erik Ribsskog <eribsskog@gmail.com>
Received: 12/12/09 16:27:33

o'clock GMT
To: liverpool.direct@liverpool.gov.uk
Subject: Advice

regarding tenancy

Hi,

I'm from Norway.

I live in Liverpool, and wondered about how the rules are in the UK,

about this issue:

I have a flat, and the Landlord, (George. I haven't been given his last

name or phone number), is supposed to go to my flat, and collect the rent, we

have agreed.

(Due to problems with Lorna at Imperial Properties, that

she don't get fixed the stove, washing machine, boiler etc., when it gets

broken.

I've been living here since 2006, so maybe once a year,

something stops working, but isn't fixed, by the Landlord).

I have agreed with the Landlord, (George), due to the problems with

Lorna there, the George would go to my appartment to collect the rent, once a

month.

But once, he didn't go, and I think something must be wrong, since he

don't give receits, neighter does he give his business-card.

He was supposed to be here to collect the rent, on 27/11, but hasn't

been here.

Now it's 12/12, and he, (George, Imperial Properties), still hasn't

been here, to collect the rent.

(So now I've had to use some of the rent for other bills, or food

etc).

But in Norway, where I'm from, we have a word 'hevd'.

I wonder if you have the same here?

If the landlord don't collect the rent, does this mean that I get the

right to live here, without paying rent then?

Is there a tenants assosiation in the UK.

I thought of contacting a tenants assosiation, but I couldn't find

one, so that's my question to you, that I wonder about, if you know of a

tenants assosiation, who I can contact about this!

Thanks in advance for any reply!

Yours sincerely,

Erik

Ribsskog

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