Hi,
I would please like to complain about your representative Mr. Hall, acting inpolite
against me, while I was in your branch in Lord St. in Liverpool, yesterday.
It was at around 5.50 pm, yesterday.
I've been busy with other work, so I havn't got to send the e-mail before now.
I was in the bank to transfer some money to a Norwegian company.
And I had brought with me an old copy of an 'Barclays International Payment' form.
To use this to copy the company's IBAN-number and other details from.
First I asked polite for a new form, and the representative, Mr. Hall, acted like he didn't want
to give me the form.
And just 'acted stupid' so to speak, I had to ask several times, to get the form.
Then, when I had finished filling out the form, I returned to where the representative was placed.
And then the representative, Mr. Hall, started mocking my signature.
The representative also started whispering with one of his collegues or managers, a group of
people appeared behind the representative.
And then, while the representative was serving me, he started to whisper, it seemed to me
it must have been something related to me, to a college or manager, a woman her fourties
I think she must have been. I think she had blond hair, but I'm not 100% certain on that.
And this seemed very impolite to me, because it seemed to me that it was me he was
whispering about.
And the representative also acted very akward, like he repeatedly said that I would be charged
£20, ignoring what I said.
I said the beneficary will be charged for the transfer right.
Like I had crossed for, on the form.
And the representative just continued repeating the same sentence several time, as though
I hadn't said anything at all.
Even if the representative seemed very focused, so not particulary tired or anything like that.
So I thought this behavour was so strange that it seemed like it was due to me as a person,
that the representative acted so awkward, and didn't take any regards to what I was saying,
that the beneficary would be charged the £20 charge.
(I really thoght that it was £25, but maybe I remember wrong, I have quite a few things on my
mind).
After the representative kept ignoring me, and just countinued saying that I would be charged
£20.
He said it like I would be charged £20 on top of the £60 that I was transfering.
But I had crossed of on the form for the beneficary to pay for the charge, so that it would be
deducted from the £60.
Like I've always done, I used to transfer money to Norway quite often from your old Water St.
branch, and there they where always acting very polite and correct.
And it should be clear to the representative that I had transfered money abroad from before,
since I showed the representative the copy of the old form, and asked the representative,
if I could please get a new form.
(This was when I had just entered into the bank).
And the representative pretended to not understand, so I had to ask again and make it clear
to the representative that I wanted to transfer some money abroad.
So it was very strange experience, I think it should have been enough to show the representative
the copy of the old form, and ask if I could please have a new form.
But that was not enough.
I had to refrase the question, and I had to point of the fact that I wanted to transfer some money
abroad, before the representative was willing to give me a new form.
And went I went back, after finishing filling out the new form, then the representative was mocking
my signature, was whispering about me to one of his collegues or managers.
He repeatedly said, at least three times, that I would be charged £20.
Even if it said on the form that the beneficary would pay the charge.
When the representative was ready repeat the sentence about me having to pay a £20 charge, for
the forth time.
Then I had to interupt the representative, and ask the representative, if they had changed their rules
(for transfereing money abroad).
The representative answered that you hadn't changed the rules.
I think this kind of behaviour was totaly out of line, and I have to say very rediculus.
Because why on earth would he bring up the issue of me having to pay a £20 charge, so many times.
When he must have been aware of that I knew the process of transfering money abroad from before,
since I brought with me a copy of the old form.
And it also said on the form I gave the representative, that the beneficary would pay the charge.
So that the representative, who seemed awake and aware, starts saying that I have to pay a
£20 charge, three or four times, for no seemingly logical reason, seemed a bit sureal to me.
And I also thought that it was very impolite of the representative to mock my signature.
And also I though it was impolite that he didn't want to give me a new form when I asked for one,
but for some reason, I had to ask twice for a form, before he was willing to give me one.
So I thought this behaviour from the representative was harassing.
So I wanted to report this, as soon as I left the bank I thought of this.
But I've also been calling your credit-file department, not long ago, I'll try to call them back
tomorrow, because I haven't heard from them yet.
I called them regarding that the bank wouldn't give me a £30 overdraft for food and electricity,
about two or three weeks ago.
I thought that there must have been some wrong information registered on me on my Barclays
credit-file.
Because I have checked it with the Credit Expert company, and theres nothing wrong at all
with my credit file with them, or with my credit history.
And I haven't overdrawn my Barclays account, and I have had a regular cash-flow on my
Barclays cashcard and current account for more than two years now.
From regular full-time employement.
And I've from students who get large overdrafts, but I was unable to get a £30 for food and
electricity, so I've followed the advice I was given from the Credit Expert company, on
getting and keeping a high credit-score, so I can't really understand what this is about.
So due to this investigation, which I havn't got a reply from yet, I though that I maybe shouln't
write a complaint about your representative Mr. Hall at first (I saw the name on the name-sign,
and imeadeatly wrote it down on the copy of the international payment form).
So I decided not to complain at first.
But when I now, about an hour ago, thought about the episode again, I though the episode
was so surreal and strange, that I decieded that I send a complaint anyway, and then
explain in the complaint that there was an investigation going on regarding my Barclays
credit-file, and that these two complaints are seperate incidents.
I've also been having some problems with an organised crime case in Norway and Britain,
and I haven't been given any help from the police regarding this.
Since your representatives are acting so strange (I thought they acted strange the last time
I was in the bank to transfer money abroad as well, even if I can't remember the details
exactly, at least not at the moment).
And also since it hasn't been possible for me, for no understandable reason, to get any
overdraft or loan at all, even if I've been in economical hardship, and I've had a job, and
a perfect credit-score.
And no overdrafts or other problems.
Due to these strange circomstances, and the lack of Goverment help, both in Norway
and Britain, (which I've even contacted Amnesty International about, although they for
some reason didn't want to help with the issues surrounding lack of respect from
government in connection with peoples rights).
So due to these strange cicomstances, I was wondering if you was instructed in any
way, from the police or other government oragnisations, not to give me a loan or
overdraft.
And also to use my regular visits to the bank to transfer money, to spy on me, and
ask strange questions for the police/other government institutions?
Because it seem a bit to me like the police and government institutions, are using
me as a living target or something like that, since I've been having some problems
with being followed by mafia, (like I've overheard people saying about me in Norway).
And I've also been having problems in connection with working in a company in
Liverpool, in which there were organised crime going on, and abouth which,
the Norwegian embassy in London, explained to me that they didn't want to
help the Scandinavians working there, because, like they said, they didn't
want to help people who where cooperating with criminals.
Even if it seemed just like a normal company. Situated in the famous Cunard
Building, and with strict office-wear dress-code. And with the work-task being
activating Windows and other programs over the phone for Scandinavian
customers on behalf of Microsoft.
(Just to explain).
So if it is the case, that the police or other government organisations, are instructing
you, not to give me a loan or an overdraft, then I would like to remind you that
this isn't legal.
People have rights, and the Police have no more right to deny me a loan, than
I have to deny the Police to get a loan.
I will take these issues further, because I think I'm being harassed in regards
to both these complaints.
And I don't really think that the bank have the right to harass me, when it
comes to not giving me a loan, even if the police tells the bank to do this.
Because I can't see that the police have the right to do that.
And I'd like to add now, when I'm writing this anyway, that I'm going to take
these issues as far as find to be needed, if I find that this is like I suspect,
and if I get the oppertunity.
I just thought that I'd add that, while I was writing, so that there wouldn't be
any misunderstandings surrouding this.
I hope that this is alright!
Yours sincerely,
Erik Ribsskog
