
Erik Ribsskog
From: Erik Ribsskog <eribsskog@gmail.com>
Subject: Re: TES4298701NI: Re your recent enquiry
To: Tesco Customer Service <customer.service@tesco.co.uk>
So I know that a blouse is a shirt, with buttons on the wrong side.
But this woman was wearing a big, white jacket like a doctor or something. I don’t think you should listed to much to your store-manager Colin.
I have complained about him on your Facebook-group recently for having three different types of baskets instead of one.
I also think staff who work doing surveys should have id-signs.
I’ve worked as a store manager in Norway, and there we had mystery shoppers, and not this.
This seems very odd to me now.
So it seemed at first she was selling the tablets. Then that she sold bank-solutions.
Then she explained it was a survey. So this was very confusing, I think. This is one in a row of many complaints about this store, (Tesco Metro Liverpool Walton).
I think someone at your head-quarter should have a look at them collected. Erik Ribsskog
Dear Erik Thank you for replyingto me.
Kind regards James Elliot
Tesco Customer Service
And the tablet looked like the one Tesco sells. And the womans white jacket looked like something a doctor would have worn. I this this incident was odd. Are you sure this wasn’t some kind of candid camera?
Could you escalate to your line-manager for a second opinion, please? Best regards, Erik Ribsskog
On Tue, Oct 8, 2013 at 5:09 PM, <customer.service@tesco.co.uk> wrote:
> **
> Dear Erik
>
> Thank you for contacting us.
>
> My name is James; I am the Customer Service Manager responsible for
> responding to your email.This would have been a survey carried out by the
> store is performing.
>
> If I can be of any further assistance, please do not hesitate to contact
> me.
>
>
> James Elliot
> Tesco Customer Service
>
> [image: Tesco Logo]
>
> ……………… Original Message ………………
>
> To: customer.service@tesco.co.uk
> Received: 07/10/2013
>
>
> Subject: Update/Fwd: Update/Fwd: Email to the Chief Executive’s Office
>
>
> today I was stopped by a woman with a tablet-PC right where you displayed
> you tablet-PC’s last week.
>
> She had no form of id, just said her company was ‘Tescos’.
> No uniform but a white coat, like a doctor?
>
> She asked me all kinds of questions about Tesco and Tesco Walton.
>
> Was this some ‘candid camera’-stuff or was this something from Tesco?
> Erik Ribsskog
>
>
> ———- Forwarded message ———-
> From: Erik Ribsskog <eribsskog@gmail.com>
> Date: Mon, Jul 29, 2013 at 1:05 PM
> To: ceo.customerservice@tesco.co.
>
>
> Hi again,
>
>
> Because I wonder what is this CEO customer service really?
>
> Because you also have an e-mail address which is called: customer.service@
> Tesco.co.uk.
> So I think it’s a bit many departments with you that deal with
> custommer-service.
>
> So I would have please wanted an organisation map.
>
> So that I could understand how your customer-service is organised.
> (And supposed to work).
>
> Best regards,
>
> Erik Ribsskog
>
>
> ———- Forwarded message ———-
> From: Erik Ribsskog <eribsskog@gmail.com>
> Subject: Re: Email to the Chief Executive’s Office
> To: ceo.customerservice@tesco.co.
> Hi,
>
> and how do you explain that Tesco wants to have many different types of
> baskets with the same volume that doesn’t mix/stock?
>
> Also, it’s not the first time I’ve complained about the Sun Sip-cola being
>
> I think it’s better if your office serves as a buffer, between me and the
> Tesco Walton-employees, if that’s alright.
>
> I would have liked to asked your line-manager if that’s alright.
> And I would have wanted him/her to explain about the ‘basket-case’.
>
> Thanks in advance for the help with this.
>
> Erik Ribsskog
>
>
> On Mon, Jul 29, 2013 at 11:59 AM, <ceo.customerservice@tesco.co.
> > **
> > **
> > Dear Mr Ribsskog
> >
> > Thank you for your patience while this matter has been investigated.
> >
> > It was disappointing to learn that our Walton store did not have the
> > you wanted in stock during your visit on the 23rd July, I am sorry for
> the
> > inconvenience caused.
> >
> > I have raised with matter with Colin Richardson, the Walton Store
> > he has asked me to pass on his apologies to you. Colin has advised that
> the
> > items are now back in stock and that he would be happy to meet with you
> in
> > store to discuss any concerns you may have. He has also advised that he
> > matter arising.
> >
> > I have reviewed the previous correspondence you have had with this office
> > and I can confirm that our position is unchanged with regard to our
> >
> > Thank you for taking the time to contact the Chief Executive’s Office. If
> > you have any further queries please don’t hesitate to get back in touch.
> >
> > Kind regards
> >
> > David Upstone
> > Customer Service Executive
> >
> > [image: Tesco Logo]
> >
> > ……………… Original Message ………………
> >
> >
> > Subject: Re: Email to the Chief Executive’s Office
> >
> >
> > Ok,
> >
> > I’ve sent you a lot of complaints earlier, you see.
> > And I started sending them to this e-mail address, a couple of years
> ago, I
> > think.
> >
> > So now I send all the Tesco-complaints to this e-mail-address.
> >
> > wanted to complain about, by the way.
> >
> > And that’s the baskets.
> >
> > Tesco Walton now have three different types of baskets.
> > One type which is made of dark blue plastic.
> >
> > One type which is made of a bit less dark blue plastic.
> >
> > And a type which is made of metal.
> >
> >
> > So it’s a bit chaotic in the check-out-area, with the baskets.
> >
> > Since they don’t stock.
> > If I put a dark blue basket on top of a less dark blue.
> >
> > Then the dark blue basket doesn’t fit, in the less dark blue.
> >
> > Even if they are about the same size, in litres, (it looks like to me).
> > Also the metal ones are about the same size in litres, (like it looks to
> > me).
> >
> > I think it’s odd that a big organisation like Tesco isn’t stream-lined.
> > I have to focus on the baskets when I shop at Tesco Walton.
> >
> > It’s like you have to be an expert on Tesco-baskets to shop there, I’d
> say.
> >
> > It’s like you want to bully the custommers from Sainsbury and Asda who
> > to try Tesco for a change.
> >
> > Then you aren’t going to get many new customers, perhaps.
> >
> > If this isn’t something you do to make people use the trolleys then.
> > Because I’ve worked in a grocery-chain named Rimi, in Norway.
> >
> > And they were a bit sceptical with having baskets, in the shops.
> >
> > They only wanted trolleys, (for the customers).
> > Since customers with trolleys usually buy more, than if they use a
> basket,
> > to put their groceries in.
> >
> > But three types of baskets.
> >
> > Which doesn’t stock.
> > I think this is how a shop in the third world would have done it.
> >
> > Why aren’t you more stream-lined, (and ‘Western’), I’m wondering.
> >
> > And it’s almost the same at Tesco Liverpool One.
> > Except that I haven’t seen the metal-baskets there.
> >
> > But they have two types of blue baskets, (with the same volume), that
> > doesn’t mix, when one stock them.
> > And that’s odd for a new shop like that.
> >
> > Liverpool One has only been around for two or three years.
> >
> > And this is also a Super-store.
> >
> have
> > a ‘chaos-system’, like this, with the shopping-baskets.
> >
> > (I’ve studied Information Management and have gone to commerce-school and
> >
> > We learned at commerce-school that ‘the custommer is always right’.
> >
> > But I don’t think Tesco agrees with this, when I see many different types
> >
> > Then I wonder if the whole Tesco-chain has lost a bit control, to be
> > honest.
> >
> > Erik Ribsskog
> > On Fri, Jul 26, 2013 at 4:36 PM, <ceo.customerservice@tesco.co.
> wrote:
> >
> > > **
> >
> > >
> > > Dear Mr Ribsskog
> > >
> > > Thank you for your email addressed to our Chief Executive, to which I
> > have
> > > been asked to respond. Please accept my apologies for the delay in
> > > so.
> > >
> > > I am currently looking into your concerns and I will be in touch as
> soon
> > > as I have a response.
> > >
> > > Thank you for your patience in the meantime.
> > > Kind regards
> > >
> > > David Upstone
> > > Customer Service Executive
> > >
> > > [image: Tesco Logo]
> > >
> > > ……………… Original Message ………………
> > >
> > >
> > > Subject: Complaint about Tesco Walton
> > >
> > > Hi,
> > >
> > > in this shop both brands of your budget-colas, (in two-litre bottles),
> > > sold out today.
> > >
> > > Both Sun Sip and your own brand.
> > >
> > > And also two types of budget orange juice was sold out.
> > >
> > >
> > > Regards,
> > >
> > > Erik Ribsskog
> > > ——————————
> >
> > The
> > > views expressed in this email are those of the sender and not Tesco.
> > >
> > > Tesco Stores Limited
> > > Registered in England
> > > Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire
> > EN8
> > > 9SL
> > > VAT Registration Number: GB 220 4302 31
> >
>








