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Gmail – New complaint/Fwd: Post Office Ref: 1-2433956351

Erik Ribsskog
<eribsskog@gmail.com>

New complaint/Fwd: Post Office Ref: 1-2433956351

Erik Ribsskog <eribsskog@gmail.com>

Wed, Aug 7, 2013 at 10:19 PM

To:
customercare@postoffice.co.uk

Hi,

I was at the Post Office in 34 County Road again today.

I had four packets for my web-shop, (I sell sweets like Glacier Mints to mostly Norway).

And I specifically asked for Certificates of Posting, for each packet.

Yet, when I went out of the Post Office, I noticed I had only been given two certificates, (and two receipts).

So I went in again, and the Post Office-woman who has been on holiday in Norway, (she told me once), wrote the address on the receipts.

And she told me that I could download a Certificate of Posting-form, from your web-site.

I said that was a good idea.

And I think I found that form now, when I searched on the internet.

So I’m going to start using it, I thought. But anyway, I think that when I ask for the certificates.

Then I should have been given them.

If the Post Office offer a service.

(That is to issue certificates of posting). Then they should do it properly, I think. And the reason I want these certificates, is that once, some packets to Norway used long time. And the customer contacted me.

And I only had the receipts.

How could I prove that I’d send the packets to the customer then? The receipts could have been for packets I’d sent another customer.

I couldn’t prove it wasn’t.

So after this happened, I’d wanted to have the certificates of posting.

To be able to prove I’ve sent packets, when they use long time.

I think it’s a bit wrong that I have to do this work-task.

Because sometimes post office-staff just makes these certificates automatically.

So I think that all Post Office-staff are meant to be apply to make them.

I think that the Post Office should do things properly.

If you offer a service you should do it properly, I think.

I’ve now sent more than a hundred packets with sweets, (from my web-shop), to Norway and the USA. And I think I must have bought ‘stamps’ from you, for around £1000.

So I think I’m a quite good customer with you.

So I don’t think it’s right that you don’t make the certificates of posting, when I ask for them.

But I’m going to try to use your forms now.

Even if I also have to fill out a form for the custom, so it gets a bit many forms now, so to speak.

(At least if there isn’t a problem with my printer running out of ink, or something like that.

I wonder if I have to have extra printer-ink here now, since I have to print out so many forms now, for sending the packets, from my web-shop).

Regards, Erik Ribsskog

———- Forwarded message ———-
From: Paula Loach <paula.loach@royalmail.com>
Date: Mon, Mar 11, 2013 at 12:56 PM
Subject: Post Office Ref: 1-2433956351
To: “eribsskog@gmail.com” <eribsskog@gmail.com>

Customer Service Centre

PO Box 740
Brampton
BARNSLEY
S73 0ZJ
Tel 0845 722 33 44
Fax 01226 273690
Textphone (for people who are deaf
or hard of hearing) 08457 22 33 55
Email customercare@postoffice.co.uk

Ref: 1-2433956351
Dear Mr
Ribsskog
Thank you for letting me know about your experience at County Road Post Office^® branch on 21 February 2013.

I am sorry that the Branch Assistant who served you was rude towards you and had closed down his work station despite the branch still being open.

I also understand that you have concerns over the actions of the Branch Manager. I do appreciate the concern that this matter has caused you and please accept my sincere apologies for this.

Please be assured that complaints of this nature are taken very seriously. I have therefore phoned the Branch Manager as part of my investigation.

She has asked that I pass on her apologies and advised that the individual concerned is a relief staff member who covers when other staff members are on annual leave or on sick leave. However she has been reminded of the polite and professional service we
expect her and her staff members to maintain in accordance with Post Office standards.

I am confident that the above action will improve the service in branch. We do rely on customer feedback to improve the

service we provide so please feel free to contact us if you have any further issues.

The details of your complaint have been included and recorded under the above reference number. If you need to contact us again

about this matter, it would help us if you could quote our reference number to enable us to quickly access the information.

Once again please accept my apologies for any distress caused by this incident.

If we can be of any further assistance please do not hesitate to contact us again by emailing customercare@postoffice.co.uk or by clicking reply to thismessage.
To help us improve the service we provide, an independent agency conducts telephone interviews with a sample of customers who have used our helpline eachmonth. All feedback is welcomed and used to further improve the service. If you are contacted and do not wish to take part, please let the interviewer know. If you prefer not to be contacted please call 020 7357 8522 within seven days of the date of this letter
and quote the reference from the top of this letter, to the agency.

If you need any further help with Post Office products and services, you can call 0845 722 33 44 between 8.15 am and 6 pm from Monday to Friday, and 8.30 am to 2 pm on Saturday. You can also access information at www.postoffice.co.uk, the official Post Office
website. Yours sincerely
Paula Loach

Paula Loach

Customer Care
Telephone: 08457 22 33 44
Textphone: 08457 22 33 55 (For the deaf and Hard of Hearing)
Email address: customercare@postoffice.co.uk
If you have difficulty reading this e-mail, it is available in a different format free of charge. Just telephone 08457 22 33 44

********************************************************************** This email and any attachments are confidential and intended for the addressee only. If you are not the named recipient, you must not use, disclose, reproduce, copy or distribute the contents of this communication. If you have received this in error, please
contact the sender and then delete this email from your system. ROYAL MAIL GROUP LIMITED registered in England and Wales at 100 VICTORIA EMBANKMENT, LONDON EC4Y 0HQ with the registered company number 04138203 **********************************************************************

Gmail – Re: Order 8070432 [ ref:_00D20CSSJ._50020XJtXX:ref ]

Erik Ribsskog
<eribsskog@gmail.com>

Re: Order 8070432 [ ref:_00D20CSSJ._50020XJtXX:ref ]

Erik Ribsskog <eribsskog@gmail.com>

Wed, Aug 7, 2013 at 3:35 PM

To:
info@hungryhouse.co.uk

———- Forwarded message ———-
From: Mail Delivery Subsystem <mailer-daemon@googlemail.com>

Date: Wed, Aug 7, 2013 at 3:33 PM
Subject: Delivery Status Notification (Failure)
To: eribsskog@gmail.com
Delivery to the following recipient failed permanently: contact@hungryhouse.co.uk Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain hungryhouse.co.uk by mail.hungryhouse.com. [46.16.76.146]. The error that the other server returned was:
550 5.1.1 <contact@hungryhouse.co.uk>: Recipient address rejected: User unknown in local recipient table —– Original message —– DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20120113;
h=mime-version:in-reply-to:references:date:message-id:subject:from:to
:content-type;
bh=JXKVWIQb5NFZqSwDSSnl84PkTNhbXPh68/HSJAxm9Ok=;
b=zH3MQl5OOSLeUQUbicyq5VRvJz6wp3++N8391a2AUTBdWSNCZwGjq5D7ovSesofoqR
q0Fymma2zmSMWYNnN8KGj/KlkVqDCjo/VfJnFK9DzeHfxQx02kNe3QqgD6Jba6rYNKH7
JBgpHsXK+D1r6bOdH5OwYlQfhgmKXVSEYbaLcADONZVXjWXUnoPQ0Tkaz4LTxSFgjA/V
GHBhllbHgYfnOb0g074fb369k3Z+y9mYbcD3DpY5IDo+ymrDBEIHj7RlJQV3iolhdi9v
6aG4JT82kYBLtBULUk7+dWn8aL/kpwpH2Ye5/A8voFVJDWIQqNhE8bMZlA0rCmmvJRT4
DpOQ==
MIME-Version: 1.0
X-Received: by 10.66.192.132 with SMTP id hg4mr978498pac.84.1375886001082;
Wed, 07 Aug 2013 07:33:21 -0700 (PDT)
Received: by 10.70.103.33 with HTTP; Wed, 7 Aug 2013 07:33:21 -0700 (PDT)
In-Reply-To: <LsIRd000000000000000000000000000000000000000000000MR5IDY00EBL3SoiCSUOWotAORB-Ynw@sfdc.net>
References: <LsIRd000000000000000000000000000000000000000000000MR5IDY00EBL3SoiCSUOWotAORB-Ynw@sfdc.net>
Date: Wed, 7 Aug 2013 15:33:21 +0100
Message-ID: <CAGtfns5J21RDxKETUUS4CgmHvxWAqJUjcNHU9Q1PWDT9Q3jwWQ@mail.gmail.com>
Subject: Re: Order 8070432 [ ref:_00D20CSSJ._50020XJtXX:ref ]
From: Erik Ribsskog <eribsskog@gmail.com>
To: “contact@hungryhouse.co.uk” <contact@hungryhouse.co.uk>
Content-Type: multipart/alternative; boundary=047d7bdc93ca58958c04e35c6cbf

Hi, yes, I canceled the order after I got your first e-mail. (Since it was a link in that e-mail, and it said I could cancel the order
before 5 PM). And that’s because some weeks ago, I got a pizza delivery-guy from
Takeaway.com on my door. Because someone had ordered a pizza in my name. And he was quite sour, because I was in the food-shop, and he stood for a
long time, and waited for me. So I didn’t want that to happen again. But if I hadn’t seen your e-mail before around 5 PM, then it wouldn’t have
been possible for me to cancel your order. So perhaps you should change your ordering-system so that one actually have
to confirm the order, by e-mail? At least, could you try to find out, (through e.g. your IT-department), who
is ordering food in my name? Because this has happened three times now, in the last year or so. And it isn’t fun when I don’t know who this is. Then I could report them to the Police, at least. Regards, Erik Ribsskog
On Wed, Aug 7, 2013 at 9:03 AM, “contact@hungryhouse.co.uk” <
contact@hungryhouse.co.uk> <contact@hungryhouse.co.uk> wrote:

> Dear Mr. Ribsskog,

>
> Thank you for bringing this to our attention. Currently the only order
> that was placed was actually cancelled. I’ve blocked your email address so
> nobody will be able to place an order using your details.
>
> Kind regards,
>
>
> > *Alexandra *
> hungryhouse Customer Care
>
>
>
> *
> *
>
> *
> *
>
> *hungryhouse.com Ltd.*

> 78 York Street, London. W1H 1DP
>
>
>
> T: 0800 612 3333
> > E: info@hungryhouse.co.uk <contact@hungryhouse.co.uk>

> W: www.hungryhouse.co.uk
>
>
>
> Managing Director CEO
> Tony Charles
>
>
>
> hungryhouse.co.uk is the UK’s leading takeaway delivery portal. More than
> a just a restaurant directory
> – it’s a more convenient way to find a restaurant and order a delivery.
> Customers can browse menus of every cuisine, read reviews, and order online
> from a rapidly growing selection of the best local
—– Message truncated —–

Nå har jeg jobbet litt med designen på Posegodt, og laget et nytt Del-panel, blant annet

Jeg sendte en e-post til the Post Office

En ny dag, og en ny tullepost på Kvinneguiden.no. Jeg har aldri vært i fengsel. Jeg var bare noen timer på en politistasjon, og slapp med en advarsel, siden jeg var cirka 40 år gammel og ustraffet

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