Erik Ribsskog
<eribsskog@gmail.com>

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Email to the Chief Executive’s Office

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Erik Ribsskog <eribsskog@gmail.com>


Tue, Jul 30, 2013 at 4:39 PM



To:
ceo.customerservice@tesco.co.uk






Hi,

I’ve studied Information Management in Norway, for two years, in the late 80’s and early 90’s.

And as part of a Management/Organisation-module there, I contacted the big Norwegian insurance-company UNI Storebrand, and they sent me their organisation-map.

They are also a big company, so I don’t buy this.

Erik Ribsskog

On Tue, Jul 30, 2013 at 4:33 PM, <ceo.customerservice@tesco.co.uk> wrote:

Dear Mr Ribsskog Thank you for your email. I am sorry that you are unhappy with my response, this certainly was not my intention.

I am sorry that you do not wish to meet with Colin, he is certainly best placed to deal with your concerns. As you are aware, the position on our baskets has already been explained to you, and this remains unchanged. As Tesco is such a large company, I cannot provide you with an overall organisation structure. However as explained, this office is the highest point of escalation for customer complaints.
Kind regards David Upstone
Customer Service Executive ……………… Original Message ……………… To: ceo.customerservice@tesco.co.uk
From: eribsskog@gmail.com
Received: 29/07/2013
Subject: Re: Email to the Chief Executive’s Office Hi,
And Tesco are registered at the London Stock Exchange, (I’ve read on
Wikipedia), so you should have one, I think. I want to please have your organisation-map before I go on with this. Or if you have a link to a web-site with that map on, that would also be
fine. Also, when I complain to you, then I don’t have to deal with the Store
Manager. I’ve worked as a Store Manager myself, (in the Rimi-chain, owned by ICA). And the Area Manager, (Anne-Kathrine Skodvin), wouldn’t always tell me who
had complained about the shop I ran, (as I remember it). So there’s no need for me to deal with the Store Manager directly as I see
it. As I’ve explained I’d prefer if Tesco’s central organisation could be like
a buffer between me and the staff in the mentioned shop, (Tesco Walton). Thanks in advance for the help with this! Regards, Erik Ribsskog
On Mon, Jul 29, 2013 at 4:01 PM, <ceo.customerservice@tesco.co.uk> wrote: > hope that you will choose to meet with him.
>
> The Chief Executive’s Office is the highest point of escalation as we
> reply on behalf of our board members. Regrettably there is nothing further
> I can add on this matter.
>
> Many thanks once again for contacting the Chief Executive’s Office.
>
>
> Kind regards
>
> David Upstone
> Customer Service Executive
>
> [image: Tesco Logo]
>
> ……………… Original Message ………………
>
> To: ceo.customerservice@tesco.co.uk
> From: eribsskog@gmail.com
> Received: 29/07/2013
>
>
>
> Subject: Re: Email to the Chief Executive’s Office
>
> Hi,
>
> and how do you explain that Tesco wants to have many different types of
> baskets with the same volume that doesn’t mix/stock?
>
> Also, it’s not the first time I’ve complained about the Sun Sip-cola being
> sold out.
>
> I think it’s better if your office serves as a buffer, between me and the
> Tesco Walton-employees, if that’s alright.
>
> I would have liked to asked your line-manager if that’s alright.
>
> And I would have wanted him/her to explain about the ‘basket-case’.
>
> Thanks in advance for the help with this.
>
> Erik Ribsskog
>
>
> On Mon, Jul 29, 2013 at 11:59 AM, <ceo.customerservice@tesco.co.uk> wrote:
>
> > **
> > **
>
> > Dear Mr Ribsskog
> >
> > Thank you for your patience while this matter has been investigated.
> >
> > It was disappointing to learn that our Walton store did not have the
> items
> > you wanted in stock during your visit on the 23rd July, I am sorry for
> the
> > inconvenience caused.
> >
> > I have raised with matter with Colin Richardson, the Walton Store
> Manager,
> > he has asked me to pass on his apologies to you. Colin has advised that
> the
> > items are now back in stock and that he would be happy to meet with you
> in
> > store to discuss any concerns you may have. He has also advised that he
> > would like to give you a couple of bottles as a way to apologise for this
> > matter arising.
> >
> > I have reviewed the previous correspondence you have had with this office
> > and I can confirm that our position is unchanged with regard to our
> > baskets. I am sorry that you will be disappointed with my response.
> >
> > Thank you for taking the time to contact the Chief Executive’s Office. If
> > you have any further queries please don’t hesitate to get back in touch.
> >
> >
> > Kind regards
> >
> > David Upstone
> > Customer Service Executive
> >
> > [image: Tesco Logo]
> >
> > ……………… Original Message ………………
> >
> > To: ceo.customerservice@tesco.co.uk
> > From: eribsskog@gmail.com
> > Received: 26/07/2013
> >
> >
> > Subject: Re: Email to the Chief Executive’s Office
> >
> >
> > Ok,
> >
> > I’ve sent you a lot of complaints earlier, you see.
> >
> > And I started sending them to this e-mail address, a couple of years
> ago, I
> > think.
> >
> > So now I send all the Tesco-complaints to this e-mail-address.
> >
> > Tesco Walton and Tesco Superstore Liverpool One also have a problem I
> > wanted to complain about, by the way.
> >
> > And that’s the baskets.
> >
> > Tesco Walton now have three different types of baskets.
> >
> > One type which is made of dark blue plastic.
> >
> > One type which is made of a bit less dark blue plastic.
> >
> > And a type which is made of metal.
> >
> > And these three basket-types doesn’t stock with the other basket-types.
> >
> > So it’s a bit chaotic in the check-out-area, with the baskets.
> >
> > Since they don’t stock.
> >
> > If I put a dark blue basket on top of a less dark blue.
> >
> > Then the dark blue basket doesn’t fit, in the less dark blue.
> >
> > Even if they are about the same size, in litres, (it looks like to me).
> >
> > Also the metal ones are about the same size in litres, (like it looks to
> > me).
> >
> > I think it’s odd that a big organisation like Tesco isn’t stream-lined.
> >
> > I have to focus on the baskets when I shop at Tesco Walton.
> >
> > It’s like you have to be an expert on Tesco-baskets to shop there, I’d
> say.
> >
> > It’s like you want to bully the custommers from Sainsbury and Asda who
> want
> > to try Tesco for a change.
> >
> > Then you aren’t going to get many new customers, perhaps.
> >
> > If this isn’t something you do to make people use the trolleys then.
> >
> > Because I’ve worked in a grocery-chain named Rimi, in Norway.
> >
> > And they were a bit sceptical with having baskets, in the shops.
> >
> > They only wanted trolleys, (for the customers).
> >
> > Since customers with trolleys usually buy more, than if they use a
> basket,
> > to put their groceries in.
> >
> > But three types of baskets.
> >
> > Which doesn’t stock.
> >
> > I think this is how a shop in the third world would have done it.
> >
> > Why aren’t you more stream-lined, (and ‘Western’), I’m wondering.
> >
> > And it’s almost the same at Tesco Liverpool One.
> >
> > Except that I haven’t seen the metal-baskets there.
> >
> > But they have two types of blue baskets, (with the same volume), that
> > doesn’t mix, when one stock them.
> >
> > And that’s odd for a new shop like that.
> >
> > Liverpool One has only been around for two or three years.
> >
> > And this is also a Super-store.
> >
> > So then it looks like to me that Tesco has problems when they want to
> have
> > a ‘chaos-system’, like this, with the shopping-baskets.
> >
> > (I’ve studied Information Management and have gone to commerce-school and
> > have worked as a retail-manager.
> >
> > We learned at commerce-school that ‘the custommer is always right’.
> >
> > But I don’t think Tesco agrees with this, when I see many different types
> > of baskets, that doesn’t stock, in your shops.
> >
> > Then I wonder if the whole Tesco-chain has lost a bit control, to be
> > honest.
> >
> > Erik Ribsskog
> >
> >
> > On Fri, Jul 26, 2013 at 4:36 PM, <ceo.customerservice@tesco.co.uk>
> wrote:
> >
> > > **
> >
> > > Our Ref 15143479
> > >
> > > Dear Mr Ribsskog
> > >
> > > Thank you for your email addressed to our Chief Executive, to which I
> > have
> > > been asked to respond. Please accept my apologies for the delay in
> doing
> > > so.
> > >
> > > I am currently looking into your concerns and I will be in touch as
> soon
> > > as I have a response.
> > >
> > > Thank you for your patience in the meantime.
> > >
> > > Kind regards
> > >
> > > David Upstone
> > > Customer Service Executive
> > >
> > > [image: Tesco Logo]
> > >
> > > ……………… Original Message ………………
> > >
> > > To: ceo.customerservice@tesco.co.uk
> > > From: eribsskog@gmail.com
> > > Received: 23/07/2013
> > >
> > >
> > > Subject: Complaint about Tesco Walton
> > >
> > > Hi,
> > >
> > > in this shop both brands of your budget-colas, (in two-litre bottles),
> > were
> > > sold out today.
> > >
> > > Both Sun Sip and your own brand.
> > >
> > > And also two types of budget orange juice was sold out.
> > >
> > > The one in plastic-botles and the one in cartoon.
> > >
> > > Regards,
> > >
> > > Erik Ribsskog
> > > ——————————
> >
> > > This is a confidential email. Tesco may monitor and record all emails.
> > The
> > > views expressed in this email are those of the sender and not Tesco.
> > >
> > > Tesco Stores Limited
> > > Company Number: 519500
> > > Registered in England
> > > Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire
> > EN8
> > > 9SL
> > > VAT Registration Number: GB 220 4302 31
> > >
> >
>