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Gmail – Update to Heather Worm/Fwd: Update/Fwd: FW: Complaint/Fwd: Your booking at The Grand Scarborough 
Erik Ribsskog
<eribsskog@gmail.com>
Update to Heather Worm/Fwd: Update/Fwd: FW: Complaint/Fwd: Your booking at The Grand Scarborough
Erik Ribsskog<eribsskog@gmail.com>
Sat, Jul 6, 2013 at 10:14 PMTo:
433215090@my.booking.comHi,
I got a new e-mail from the hotel now.
But they to don’t mention a voucher or a compensation.I think it’s a bit strange that after I’ve used all this time on the complaints, and after I’ve not gotten the product I’ve paid for, at the hotel, that I’m not given some kind of compensation, for the mentioned problems.
I could have gotten my money back, or a voucher which I could have used at another hotel, next time I went on holiday, etc.I think that’s normal, in cases like this.
I also think the e-mails from the hotel are strange.
The mentioned General Manager should have written to me after his investigation, I think.
And they don’t want more e-mails from me, it seems.
And they really twisted on things, in their first e-mail, to make me look dum/bad, I think.
So this hotel isn’t very well run, I think.
So I don’t want to go back there, but I could perhaps gotten a voucher, that I could use later, at a different hotel.
Or my money back.
Something like this.
Best regards,
Erik Ribsskog
———- Forwarded message ———-
From: customer.services@britanniahotels.com <customer.services@ britanniahotels.com> Date: Sat, Jul 6, 2013 at 9:56 PM
Subject: RE: Update/Fwd: FW: Complaint/Fwd: Your booking at The Grand Scarborough
To: Erik Ribsskog <eribsskog@gmail.com>Dear Mr. Ribsskog,Thank you for your emails and your feedback regarding the Grand Hotel Scarborough. Your comments have been passed to the General Manager of the Grand Scarborough Hotel to pass on to the entertainment team and other respective departments.I can confirm that no further correspondance will be entered into regarding your stay.
I hope we will have the opportunity to welcome you to one of our Hotels in the future.Kind regardsBritannia Hotels Customer Service Team
From: Erik Ribsskog [eribsskog@gmail.com]
Sent: 04 July 2013 09:40
To: customer.services@britanniahotels.com
Cc: email.campaign@sg.booking.com
Subject: Update/Fwd: FW: Complaint/Fwd: Your booking at The Grand ScarboroughHi,I found about this hotel on Booking.com.
And there it says:
‘The Grand tilbyr kveldsunderholdning i den praktfulle Cabaret Ballroom året rundt.’.
Meaning: ‘The Grand offers nightly entertainment in the beautiful Cabaret Ballrom all year’.
So I thought this was something everyone could go and have a look at.
And on the cabaret-pictures on that website, it’s also a group of people, (men and women), not only one guy singing.
So when you advertise with cabaret every night of the year, then it should be like that, I think.
And when people complain, then they should be taken seriously I think.
It’s like you don’t take complaints serously, I think.
Also a seagull woke me up at around 4 AM.
And I don’t think you had any alarm-clocks in the room.
And no phones, (for room-service etc. eighter).
And no mini-bar.
So there are a lot more things I could complain about.
But I brought my own alarm-clock so that wasn’t that important.
But I thought I was a bit tricked by you when the cabaret wasn’t as varied as it seemed like, on your website(s).
Also I asked Lisa in the reception, if there was a cabaret, when I checked in.
(Because I have a travel-blog, and thought that you have a cabaret was a bit fun.
So I got a bit disapointed when this cabaret wasn’t as entertaining as it usually is, from the mentioned pictures).
Also, the entertainer said everyone should laugh, (in the middle of an Italian song, I think it was), and then the scene was flooded in red lights.
So this wasn’t family friendly entertainment, I think.
It must have been scary for the kids, I think.
I noticed one little girl, who sat next to the scene, who went out of the room, many times, with her mother following her.
So this was more like the entertainment in Hell, I think.
Erik Ribsskog
———- Forwarded message ———-From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Jul 3, 2013 at 11:03 PM
Subject: Re: FW: Complaint/Fwd: Your booking at The Grand Scarborough
To: “customer.services@britanniahotels.com” <customer.services@ britanniahotels.com>
Cc: email.campaign@sg.booking.comHi,
now I’m attaching a screen-shot, from your website.
(http://www.
scarboroughgrandhotel.co.uk/ The_Grand_Hotel_Scarborough_ Facilities.html). On your website, it is pictures of women, on the picture describing the cabaret.
This is what I mean.Yet when people go to your hotel, they only get to see one guy singing.
That’s not even worthy being called a cabaret.
Because cabarets should be more varied, I’ve read.
This guy also said some other act was going to be back, for the people staying more than just Friday.
So the cabaret on Friday wasn’t the normal one.
And in your e-mail you twist on it, and say you can’t have the cabaret-type I mean.
This is outragous.
You try to make me look bad because I point out that your cabaret wasn’t up to the standard you advetise it with, on your website.
Is this Fawly Towers in Weymouth?
This is a joke.
How can you write such a thing?
If you were Pinochio your nose would have grown.
It’s the last time I’m ever going to set my fet in the Grand in Scarborough.
I’ve been at the Grand hotel in Larvik, in Norway, and noone told me any lies there.
My relative Gedde, has constructed the infantry-building, in Fredrikstad, in Norway, which is built on the same theme as the Grand hotel in Scarborough, with one room for every day of the year, etc.
You put shame on these old buildings with your bloddy lies.
You’re full of shit!Erik Ribsskog
customer.services@
britanniahotels.com
<customer.services@britanniahotels.com> wrote: Dear Mr. Ribsskog,Thank you for your recent email and for taking the time to offer your feedback regarding your experience withBritannia Hotels.
Weapologise if the service provided on this occasion did not meet yourexpectations and therefore your comments have been forwarded to the relevant department. The Grand Hotel Scarborough is primarily a family friendly hotel and we unfortunately cannot offer the type of entertainment you suggest as this would not be suitable
or considered appropriate by the majority of our guests. I am sorry you did not enjoy the entertainment at the Hotel.We once again thank you for your comments on these matters and thank you for choosing Britannia Hotels.Customer Service AcknowledgementBritannia Hotels
From: Erik Ribsskog [eribsskog@gmail.com]
Sent: 30 June 2013 06:33
To: res724@britanniahotels.com
Subject: Complaint/Fwd: Your booking at The Grand ScarboroughHi,I was at your hotel, from Friday to Saturday.
I wanted to complain about the cabaret, on Friday night.
On your websites it’s pictures of a lot of women.
But it wasn’t a single woman in the cabaret.
And it’s supposed to be for the whole family, I see now.
But it wasn’t anything to look at for the men, (I’d say).
On the website it is pictures of a lot women.
But instead there were a lot of kids, on the late night cabaret, sitting beside the stage.
Perhaps you should make the cabaret adult only.
And have some pretty women in it.
Because this was disapointing for the men, I’d say.
When I think of cabaret, I think about something for men.
But this was something for women and kids, it seems.
I thought this hotel was for men as well.
I think it’s a bit strange that you have a cabaret with only one man in.
Then it’s a perfomance, I’d say.
I think cabarets are supposed to be more varied.
And when it’s quite late at night, people would think it’s for adults, (especially in the weekend).
So this was disapointing, I think.
You write on your website, that it’s a ‘relaxing and peaceful’ hotel.
So then people would think it’s for adults.
But the entertainment is only for kids and women, it seems.
This is poor, I think.
Is it so that men aren’t welcome at your hotel?
Erik Ribsskog
———- Forwarded message ———-From: Booking.com <customer.service@booking.com>
Date: Wed, Jun 19, 2013 at 6:54 AM
Subject: Your booking at The Grand Scarborough
To: eribsskog@gmail.comThank you, Erik! Your reservation is now confirmed.
Best
Price Guaranteed
PrintReservation number
433215090
PIN code
7183
Email
Booked by
Erik Ribsskogeribsskog@gmail.com
Your reservation:
1 night, 1 room
1Check-in:
Friday, 28 June 2013
(from 14:00)Check-out:
Saturday, 29 June 2013
(until 10:00)Single Room
£ 33.33
VAT (20%) included
£ 6.67
Total price
£ 40
You’ve chosen a book now – pay when you stay accommodation.
Please note: additional supplements (e.g. extra bed) are not added to this total.
The total price shown is the amount you will pay to the property. Booking.com does not charge any reservation, administration or other fees.
The
Grand ScarboroughAddress:
St Nicholas Cliff
Scarborough, YO11 2ET
United KingdomPhone:
Email:
Travel information:
Show
directionsVisit My Booking.com
to change or upgrade your reservationRoom details
A TV, tea and coffee making facilities and an en suite bathroom are included in this room.
Guest name:
Erik Ribsskog
for max. 1 person.
Meal Plan:
- Breakfast is included in the room rate.
Prepayment :
- No deposit will be charged.
Cancellation policy:
- If cancelled up to 14:00 on the date of arrival, no fee will be charged.If cancelled later or in case of no-show, 100 percent of the first night will be charged.
Any cancellation or modification fees are determined by the property. You will pay any additional costs to the property.
Cancellation costs in local hotel time:
- Until 28 June 2013 13:59 [Scarborough] : GBP 0
- From 28 June 2013 14:00 [Scarborough] : GBP 40
Important information
Payment is due upon arrival.Hotel policies
Guest parking:
No parking available.Internet:
See all policies
Customer Service information
Local number: 0800 376 3580When abroad : +44 20 3320 2609
Payment
You have now confirmed and guaranteed your reservation by credit card.
All payments are to be made at the property during your stay, unless otherwise stated in the hotel policies or in the room conditions.
Please note that your credit card may be pre-authorised prior to your arrival.This accommodation provider accepts the following forms of payment:
American Express, Visa, Euro/Mastercard, Maestro, Switch
Don’t forget
You can change or cancel your reservation via our online self-service tool My Booking.com:https://secure.booking.com/
myreservations.html?tmpl= profile/myreservations;bn= 433215090;pincode=7183 Have a great trip!
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within it is strictly prohibited and may be unlawful. If you have received this communication in error, please return it with the subject line “received in error” to
administrator@britanniahotels.com then delete and destroy any copies. Britannia Hotels Limited.Registered in England & WalesCompany Registration No: 1343600Registered Office: Halecroft, 253 Hale Road, Hale, Altrincham, Cheshire, WA15 8RE
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____________________________________________________________ __________ This communication contains information that is confidential and may also be privileged. Any offers and/or commitments made within this document are subject to contract and without prejudice. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s) please note that any form of distribution, copying or use of this communication or the information within it is strictly prohibited and may be unlawful. If you have received this communication in error, please return it with the subject line “received in error” to administrator@britanniahotels.com then delete and destroy any copies. Britannia Hotels Limited.Registered in England & WalesCompany Registration No: 1343600Registered Office: Halecroft, 253 Hale Road, Hale, Altrincham, Cheshire, WA15 8RE
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når pælane sitter godt på labbane etter at du har vaska opp plettane etter meddan
Elisabeth Lie hadde moro med det i bergen da jeg var i skobutikken og sa at jeg skulle se på noen pælerog de trodde jeg spurte etter frukt skulle sett ansiktet på dem da jeg mente gummi støvler ha ha
Han sa “hælær’ke” osv., husker jeg.
Men mora mi prata cirka riksmål, (må man vel si).
…Vis mer
Elisabeth Korstvedt Nilsson Eller når du tar på deg pælane og går opp i Bokeskæven for å se på fævlane!det betyr ‘orker ikke’, (eller noe sånt), sånn som jeg har skjønt det, på han Jarle Kristiansen.
Mvh.
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når pælane sitter godt på labbane etter at du har vaska opp plettane etter meddan
Hanne Lisbeth Nyquist Pappa sa alltid “klissa” når biler hadde kolidert…er vel et typisk larviks uttrykk!!!???
Marianne Rosvold Der kan jeg ikke si annet enn at pælær jo er typisk Larvik ( og Fredrikstad) Men resten forbinder ikke jeg med Larvik. Vet de sier meddan i Nord Trøndelag bare Petter Rolf Hansen. Hvor i Larvik bor/bodde du?Ragnar Olafsen Når det gjelder ordet ” meddan ” så er vel det fra innlandet, kjenner noen eldre fra Kodal som sier det,
Sigrid Johansen Meddan og plettane kommer fra Hedmarken, det hvet jeg for bor her nå, har aldri hørt maddan før jeg kom hit, og det er et forfærdelig ordElisabeth Lie hadde moro med det i bergen da jeg var i skobutikken og sa at jeg skulle se på noen pælerog de trodde jeg spurte etter frukt skulle sett ansiktet på dem da jeg mente gummi støvler ha haHan sa “hælær’ke” osv., husker jeg.
Men mora mi prata cirka riksmål, (må man vel si).
Og stefaren vår, (Arne Thomassen), han var fra Nord-Norge, og brumma mer enn han prata, på en slags ubestemmelig dialekt, (må man vel si).
Men jeg husker at jeg sa hælær’ke en gang, jeg og, like etter at jeg flytta til faren min, på Berger.
Så jeg pleide nok å si det, mens jeg bodde i Larvik.
Men da så dem litt rart på meg, på Berger, (nord i Vestfold), tror jeg.
For jeg tror ikke at dem bruker det ordet der.
Mvh.
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Du vet du er fra Larvik: Når du har hilst på Fram Frank, en artigkar i by-bildet for 20 år siden og mere, sammlet på poser til falken gjorde han også, og var veldig snill husker jeg, men litt “skummel”
(Bilde fra Roy Olsen sitt nettsted:
http://trips.rool.no/
avsporing_i_larvik).
…Vis merPetter Rolf Hansen jepp, sorry, mente finn selvsagt, ikke lett etter over 20 år, flyttet for mange år siden også, men….er jeg undskyldt ?Marianne Rosvold Kanskje du er for ung Petter Rolf Hansen. Det er vi eldre enn deg som husker sånt best tror jeg.Erik Ribsskog Mener at det var de to rare kara der, som trodde at søstera mi Pia, var en gutt, en gang, som søstera mi og jeg hang i Jegersborggate, (vi gikk av en eller annen grunn, på fortauet, mellom huset vårt i Jegersborggate 16 og Herregårdsbakken), vinteren 1978.Tror det må ha vært han minste, (Finn var det vel), som sa ‘hallå guttær’, til oss.
Og lillesøstera mi Pia syntes at dette var artig, (mener jeg å huske).
Mvh.
for noen sekunder siden · Liker
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Gmail – The Grand Scarborough (433215090)
Erik Ribsskog
<eribsskog@gmail.com>
The Grand Scarborough (433215090)
Erik Ribsskog<eribsskog@gmail.com>
Sat, Jul 6, 2013 at 6:10 PMTo:
433215090@my.booking.comHi,
also the Grand hotel tells me in their e-mail that they are mainly a famliy-hotel.
But doesn’t say this, on your web-site.Also a seagull woke me up there, at 4 around AM.
(In addition to the other problems I’ve mentioned, with this hotel.And the woman receiving the so called ‘key card’, (a piece of paper, that one had to show, to get breakfast), was not in a good mood, I think.
And they were out of orange-juice.I think it’s normal, when people complain like this, that they get offered some type of compensation, when their holiday wasn’t like they were led to belive it would be, from the advertising.Also, I’ve noticed that the hotel has almost similar cabaret-pictures, on their own website.Regards,
Erik RibsskogOn Sat, Jul 6, 2013 at 5:54 PM, Booking.com Customer Service <customer.service@booking.com> wrote:Dear Erik Ribsskog,
Thank you for contacting Booking.com.
We were most concerned to learn that you experienced problems during your stay at the The Grand Scarborough. Please accept our sincere apologies for any disappointment caused.
Booking.com advertises the properties with the information provided by the hotels themselves. Therefore, the The Grand Scarborough is solely responsible for the accuracy of this information.
We have shared your concerns with the The Grand Scarborough. We are working with them to make the necessary improvements to their facilities and how their information is represented on our website.
The hotel has now removed the pictures from our site.
Thank you again for contacting Booking.com. Feedback such as yours greatly assists us in improving the hotels’ standards as well as our own. We do hope that you will allow us the opportunity to be of service to you in the future.
Kind regards,
—
Heather Worm
Booking.com Customer Service TeamClick the following link for the Customer Service phone number in your country
http://www.booking.com/
general.html?tmpl=docs/ customer_service;trprm=cucalnk Booking.com http://www.booking.com
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Gmail – (no subject)
Erik Ribsskog
<eribsskog@gmail.com>
(no subject)
Erik Ribsskog<eribsskog@gmail.com>
Sat, Jul 6, 2013 at 5:48 PM
To:
Erik Ribsskog <eribsskog@gmail.com>Du vet du er fra Larvik: Når du har hilst på Fram Frank, en artigkar i by-bildet for 20 år siden og mere, sammlet på poser til falken gjorde han også, og var veldig snill husker jeg, men litt “skummel”
Marianne Rosvold Var etter at jeg flyttet det.Kjell Øritsland Fram Frank ???
Ella Sigurdslid Kan det være Finn du mener ?Ragnar Olafsen Finn hadde en bærepose med bæreposer.Marianne Rosvold Er det Finn så forandrer jo det saken.
Synnøve Heum Ja Finn husker jeg
Kari Sundqvist Nei, men den er fin å komme seg over fra Sverige til Norge på daMarianne Rosvold ????Kjell Øritsland ???????, hahaKjell Øritsland Goddag mann økseskaft..Marianne Rosvold Ja,akkurat. Lenge siden jeg har hørt det uttrykket forresten.
Nikki Holmberg Finn var da helt harmløs,å veldig blid bestanding:-)
Gerd-Unni Hansen Hadde sine meninger da …
Bernt Kristian Børresen Petter Rolf Hansen – bla deg litt nedover på denne siden så finner du mye om Finn – særlig takket være fotograf Roy Olsen. Til alle som kommer nye inn på denne siden – den er langt mer enn det som til enhver tid synes øverst. Gled dere. Her er det mange minner å friske opp – og nye, gamle historier å få rede på. En ren nytelse!Marianne Rosvold Tror desverre ikke det er så enkelt for nykommerne å finne det Bernt Kristian Børresen. Så vi må vel bare finne oss i at det stadig blir gjentagelser.Kjell Øritsland Det kan vi leve med, det hender jo til og med at vi gjentar oss sjølErik Ribsskog Er det han med capsen dere prater om?(Bilde fra Roy Olsen sitt nettsted:
http://trips.rool.no/
avsporing_i_larvik). Mvh.
Erik Ribskog
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http://forum.kvinneguiden.no/index.php?showtopic=756012&hl=
PS.
Jeg kan se hvem som sender trafikk til nettstedene mine, på StatCounter:
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http://forum.kvinneguiden.no/index.php?showtopic=755995
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Jeg kan se hvem som linker til bloggen, på StatCounter:
