Erik Ribsskog
<eribsskog@gmail.com>

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Update/Fwd: FW: Complaint/Fwd: Your booking at The Grand Scarborough

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Erik Ribsskog

<eribsskog@gmail.com>

Thu, Jul 4, 2013 at 9:40 AM

To:
customer.services@britanniahotels.com

Cc:
email.campaign@sg.booking.com

Hi,

http://www.booking.com/hotel/gb/grandscarboroughhotel.no.html?aid=303948;label=bookings-naam-3jHr6EsDyn1Uq9ttdGmKKwS21593524221%3Apl%3Ata%3Ap1%3Ap2300%2C000%3Aac%3Aap1t1%3Aneg;sid=60ac93c5847991d9bc76103cfe8d772a;dcid=1;checkin=2013-07-04;checkout=2013-07-05;srfid=56733e7d46d9f42d3237ac6b1ebe1f50c60fffb0X2

Meaning: ‘The Grand offers nightly entertainment in the beautiful Cabaret Ballrom all year’.

(Because I have a travel-blog, and thought that you have a cabaret was a bit fun.

So I got a bit disapointed when this cabaret wasn’t as entertaining as it usually is, from the mentioned pictures).

Also, the entertainer said everyone should laugh, (in the middle of an Italian song, I think it was), and then the scene was flooded in red lights.

So this wasn’t family friendly entertainment, I think.

So this was more like the entertainment in Hell, I think.

Erik Ribsskog

Date: Wed, Jul 3, 2013 at 11:03 PM
Subject: Re: FW: Complaint/Fwd: Your booking at The Grand Scarborough
To: “customer.services@britanniahotels.com” <customer.services@britanniahotels.com>
Cc: email.campaign@sg.booking.com

Hi,

now I’m attaching a screen-shot, from your website.

(http://www.scarboroughgrandhotel.co.uk/The_Grand_Hotel_Scarborough_Facilities.html).

On your website, it is pictures of women, on the picture describing the cabaret.

Because cabarets should be more varied, I’ve read.

And in your e-mail you twist on it, and say you can’t have the cabaret-type I mean.

Is this Fawly Towers in Weymouth?

This is a joke.

I’ve been at the Grand hotel in Larvik, in Norway, and noone told me any lies there.

My relative Gedde, has constructed the infantry-building, in Fredrikstad, in Norway, which is built on the same theme as the Grand hotel in Scarborough, with one room for every day of the year, etc.

On Wed, Jul 3, 2013 at 10:39 PM, customer.services@britanniahotels.com <customer.services@britanniahotels.com> wrote:

Dear Mr. Ribsskog,

Thank you for your recent email and for taking the time to offer your feedback regarding your experience with Britannia Hotels.

We

apologise if the service provided on thisoccasion did not meet your expectations and therefore your comments have been forwarded to the relevant department.  The Grand Hotel Scarborough is primarily a family friendly hotel and we unfortunately cannot offer the type of entertainment you suggest as
this would not be suitable or considered appropriate by the majority of our guests.  I am sorry you did not enjoy the entertainment at the Hotel.

We once again thank you for your comments on these matters and thank you for choosing Britannia Hotels.

Customer Service Acknowledgement

Britannia Hotels

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From: Erik Ribsskog [eribsskog@gmail.com]
Sent: 30 June 2013 06:33
To: res724@britanniahotels.com
Subject: Complaint/Fwd: Your booking at The Grand Scarborough

I was at your hotel, from Friday to Saturday.

I wanted to complain about the cabaret, on Friday night.

On your websites it’s pictures of a lot of women.

But it wasn’t a single woman in the cabaret.

And it’s supposed to be for the whole family, I see now.

But it wasn’t anything to look at for the men, (I’d say).

On the website it is pictures of a lot women.

But instead there were a lot of kids, on the late night cabaret, sitting beside the stage.

Perhaps you should make the cabaret adult only.

And have some pretty women in it.

Because this was disapointing for the men, I’d say.

When I think of cabaret, I think about something for men.

But this was something for women and kids, it seems.

I thought this hotel was for men as well.

I think it’s a bit strange that you have a cabaret with only one man in.

Then it’s a perfomance, I’d say.

I think cabarets are supposed to be more varied.

And when it’s quite late at night, people would think it’s for adults, (especially in the weekend).

So this was disapointing, I think.

You write on your website, that it’s a ‘relaxing and peaceful’ hotel.

So then people would think it’s for adults.

But the entertainment is only for kids and women, it seems.

This is poor, I think.

Is it so that men aren’t welcome at your hotel?

Erik Ribsskog

From: Booking.com <customer.service@booking.com>
Date: Wed, Jun 19, 2013 at 6:54 AM
Subject: Your booking at The Grand Scarborough
To: eribsskog@gmail.com

Thank you, Erik! Your reservation is now confirmed.

Best Price Guaranteed
Print

Reservation number

433215090

PIN code

7183

Email

eribsskog@gmail.com

Booked by

Erik Ribsskogeribsskog@gmail.com

Your reservation:

1 night, 1 room
1

Check-in:

Friday, 28 June 2013
(from 14:00)

Check-out:

Saturday, 29 June 2013
(until 10:00)

Single Room

£ 33.33

VAT (20%) included

£ 6.67

Total price

£ 40

You’ve chosen a book now – pay when you stay accommodation.

Please note: additional supplements (e.g. extra bed) are not added to this total.

The total price shown is the amount you will pay to the property. Booking.com does not charge any reservation, administration or other fees.

The
Grand Scarborough

Address:

St Nicholas Cliff
Scarborough, YO11 2ET
United Kingdom

Phone:

+448456431229

Email:

res724@britanniahotels.com

Travel information:

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Room details

A TV, tea and coffee making facilities and an en suite bathroom are included in this room.

Guest name:

Erik Ribsskog

for max. 1 person.

Meal Plan: