Erik Ribsskog
<eribsskog@gmail.com>

Response from ASDA (Ref #000000037525969)

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Mar 28, 2013 at 4:16 PM

To:
Rachel Nicholson <Rachel.Nicholson@asda.co.uk>

Ok,

I forgot to mention that in my last e-mail.

Hi Erik

Thank you for taking the time to respond to my colleagues email. I’m replying on Noels behalf.

I’m sorry you were unhappy with the response, it was never our intention to cause any further upset. I can appreciate your concerns especially if you were met by a wall of colleagues. Your feedback is vital in order for us to improve the quality of service we offer.

Only one colleague should be at the self service checkouts unless the area is busy and more colleagues are required to assist our customers. They shouldn’t be obstructing our customers either and should be offer a warm, friendly and helpful service at all times. We spend a lot of time training our colleagues to offer a friendly environment for our customers, so it’s upsetting we let you down on this occasion.

Noel did contact Carl, the General Store Manager, at store. Noel asked Carl to speak with his colleague to make sure they know the importance of delivering a warm, friendly and helpful service at all times and to provide further training.

I trust my actions have restored your faith in our store. If you need any further help, please call me or one of my colleagues on 0800 952 0101. Once again thanks for contacting me and allowing me to help.

Kind regards

Rachel Nicholson
Asda Service Team

Take the Asda Price Guarantee 10% challenge – http://www.asdapriceguarantee.co.uk/

Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-us Could you please quote the reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently

—-Your Original Comments Were—-

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 26 March 2013 11:06
To: Noel Wood
Subject: Re: Response from ASDA (Ref #000000037492785)

Hi,

like I wrote in my last e-mail, I was wondering what Asda’s policy was, regarding how staff should stand, in connection with the self-service tills.

Because then I guess I could have complained right there and then.

But I guess you don’t have a policy.

Perhaps you should rebuild the self-service check-out-department, in this store, so that it has more than one enterance, I was wondering.

Just an idea.

Thank for the e-mail.

Regards,

Erik Ribsskog

On Tue, Mar 26, 2013 at 10:44 AM, Noel Wood <Noel.Wood@asda.co.uk> wrote:

Hi Erik

Thanks for contacting me about the service you’ve received at our Walton store.

I’m sorry when you’ve gone to pay for your shopping you’ve been met by a wall of colleagues at the self service checkout. I can appreciate how frustrating this must’ve been.

We work hard to make sure all our colleagues are giving the best service possible. I’ve contacted Carl Davies, the General Store Manager, at Walton. I’ve asked Carl to look into this. I trust he’ll take the appropriate action.

We want all our customers to have a pleasant experience when they come into the store. If on your next visit you’re still unhappy, please feel free to contact the Customer Service Team on 0800 952 0101 where we’ll be happy to help.

Thanks again for contacting me. I trust on your next visit you’ll have a more pleasant experience. If there is anything else I can help with, please let me know.

Kind regards

Noel Wood
Asda Service Team
0800 952 0101

Take the Asda Price Guarantee 10% challenge http://www.asdapriceguarantee.co.uk/
Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-us Could you please quote the reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.

—-Your Original Comments Were—-

Hi,

I write to you, since I can’t find Asda’s general enquiry e-mail address, on your website.

I’m just back from Asda Walton now, after doing some shopping there.

I have to say that the staff there shocks me.

When I went to pay, for the goods, in my basket, at the self-service check-outs.

I was met, by a ‘wall’ of people.

Three women in their early twenties, and an older man.

All slim.

One of the women had an Amy Winehouse hairdo, (which was coloured in quite dark red).

And one was a blonde.

The third one could have been a brunette.

And the man was quite slim and low.

All these four were Asda-staff.

And they blocked the passage to the self-service check-outs, as if to provoce me, I think.

I could notice that the blonde Asda-woman noticed me when I walked from the newspaper-department, and towards the self service check-outs.

The four staff didn’t move, when I approached them.

They blocked my way, and didn’t move.

I took one step to the side, as if to use the self-service check out with a transport-band on it.

(Which I haven’t used earlier.

And I would have been on dispay there, for the four staff, if I used it.

So I didn’t really want to use this machine).

Then the earlier mentioned Asda-man, moved away, toward the staffed tills.

And then I could just sneak past the Amy Winehouse-hairdo Asda-woman, who seemed to be unaware of me wanting to pass her, it seemed to me.

(Even if it seems odd to me, that people can be this un-aware.

So I guess she acted, possibly).

Then I went to scan the goods in my basket, in the self-service check-out.

This shop, has a security-guard, seated, by the enterance-door.

So why do you have four staff, obstructing the custommers, like this?

This seems very odd, to me.

Do you have some problem with mafia, nazi’s or ‘wicka-stuff’ in your shop.

What on earth is going on?

I know self-service check-outs have only been around, since 2005.

(At least that’s when I first saw them, at a big Sainsbury’s shop.

The one with a Starbucks-cafe in.

In Kensington, in London).

But what is really Asda’s policy regarding this?

Are your staff meant to stand and obstruct the way, to the self-service tills, in a group, like I witnessed, at Asda Walton, earlier today?

(At around 10 PM, I guess).

Can you please inform me about Asda’s policy regaring this?
Best regards,

Erik Ribsskog

On Fri, Mar 1, 2013 at 5:17 PM, Victoria Duffy <Victoria.Duffy@asda.co.uk> wrote:
Thank you for your email.

I’m out of the office until Monday 04 March. All emails will be actioned on my return.

If you need further assistance please contact our Customer Service Team on freephone 0800 952 0101.

Kind regards

Vicki Duffy
ASDA Service Team

This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————

This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————