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  • Gmail – [SR 1-284217844]

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    [SR 1-284217844]



    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, Mar 14, 2013 at 4:29 PM

    To:
    customerservice@sainsburys.co.uk

    Cc:
    Andy Long <along@farmfoods.co.uk>, Victoria Duffy <Victoria.Duffy@asda.co.uk>

    Hi,

    I’m just back, after shopping at Farmfoods and Sainsbury’s.
    At Sainsbury’s a Securitas-guard patroled right in front of me, when I walked in to the shop.

    I thought that was almost like a provocation.

    (This was your Rice Lane shop, as usual).
    Also, in the self-service till, a Sainsbury-woman, (quite big), in her 40’s, suddently started lifting on my basket, to get to a basket, which was underneath mine.
    (From the custommer before me).

    I’ve seen at Asda.

    At the self-service tills there.

    That a sing says: ‘Always explain the intervention’.

    Your staff didn’t do this.


    She made me almost get a shock, I think I have to say.

    This was like something that could only have happened in Russia.

    I brought my own basket back to the entrance-area, (around where the Security-guard was).
    And it was no shortage of baskets there.

    So I think I have to call this a basket-case.

    Why do your staff act like they’re trained in Russia?
    This was like a provocation, I think.


    You should learn from Asda, which are owned by Wal-Mart, which is an American company.
    Also,  (unilke Asda, Tesco, etc), the self service tills in this shop.

    (Sainsbury’s Rice Lane).


    They are aqwardly placed.

    The carrier-bags are placed to far away from the custommers, I think.
    I think your better at own brand tinned food, than Asda.

    But you just forget my complaints about your noodles, (own brand), which tastes like dish-washing-water, I think.


    (Something like this).

    In your last e-mail.
    There’s no excuse for ignorance, a saying, (here in the UK), says.

    But I don’t think you’ve heard that saying.

    So I want to escalate all the complaints I’ve sent you, please.

    Also, your mashed potatoes, smell bad, which isn’t the case, with Asda’s own-label mashed potatoes.
    And Aldi are better at chicken-steaks, I think.
    Also, you don’t have the chicken-nuggets, (own label), which costs around 70 pence, that Tesco and Asda have.

    I wanted to please escalate all the complaints I’ve sent you, please.


    Erik Ribsskog

    On Thu, Mar 14, 2013 at 12:34 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your reply and further comments. I am sorry you are unhappy with the quality of some of our products.

    We strive to provide our customers with great quality products at all times.  I understand this has not been your experience and I have therefore, logged your comments on to our internal system and shared them with the relevant departments.

    We now consider this matter to be closed and will be having no further correspondence in regards to these matters.

    Kind regards

    Jamie Morris | Senior Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 13.03.2013 02:57:04 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

    Hi,

    also, at Christmas, your quite old femal staff with blonde hair.


    In the check-out.


    (I bought so much food for Christmas that I used a trolley and went to the manual check-out).


    She had to have antennas on her, since it was Christmas, it seemed.

    She was almost crying, from this ridiculus costume, it seemed to me.


    It reminded me of when I worked as an assistant manager, at Rimi Bjørndal, in Norway, from 1996 to 1998.


    The Store Manager Kristian Kvehaugen said the check-out-staff had to wear santa-caps.

    But the Marocco-girl, in the check-out, took her red santa head-cap of all the time.

    But your staff didn’t do this.

    So it was a bit like a shop from Mars, last Christmas, I think.

    Also your chicken-steaks, for £1.15, doesn’t taste that delicous, I think.


    Erik Ribsskog

    On Wed, Mar 13, 2013 at 1:35 PM, <customerservice@sainsburys.co.uk> wrote:

    Thanks for your email.  We appreciate you taking the time to get in touch as your feedback is important to us.

    We want to ensure you receive great service, so we need to investigate your query a little further.  We’ll be back in touch as soon as possible.  

    Thanks for your patience.

    The Customer Service Team

    Sainsbury’s Supermarkets Ltd.

    0800 636 262

    —–Original Message—–
    From: eribsskog@gmail.com

    Sent: 13.03.2013 01:34:45 PM
    To: customerservice@sainsburys.co.uk
    Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

    Hi,

    is your head-office in Moscow or something?

    Your reply just look like a mess to me.

    Those higher managers, (or what they were), were definetly just standing around.


    I know what I saw, I’m an experienced retail-manager, who has worked for almost a lifetime in retail.


    You just invent a reply, it seems to me.


    I have no confidence in you due to this.

    These people weren’t even in uniform/work-clothes.


    Even if that isn’t isn’t reflected in your reply, I think.

    Also, Sainsbury’s low-priced noodles, doesn’t taste good.


    And Sainsbury’s low-priced potato-mash smells bad, I think.

    (I tried it last week-end, but I just threw it, due to the smell, I have to admit).

    Good luck with the Moscowits, Marsians and Gremlins.


    Erik Ribsskog

    On Wed, Mar 13, 2013 at 12:33 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.

    As detailed in my response of 2 March, your comments have been escalated to me as Senior Manager within Careline.  

    In this reply I detailed our final response to the incident in out Rice Lane store on 14 February relating to the inability to process your card payment.  Equally this was addressed in my colleague Katrina Dicks reply on 4 March.

    Similarly in my reply of 2 March I detailed the reason our self scan checkouts where not functioning on your visit to the store. Although it may have appeared my colleagues in store were simply standing around, I assure you this was not the case.

    The extensive detail provided in each of these responses, and those previously sent by my team, provide our final answer on these points. I hope you can use the information provided and I have explained actions of my colleagues in store.

     

    Kind regards

    Stacey Canon | Senior Careline Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT

    customer.service@sainsburys.co.uk | 0800 636 262
    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 08.03.2013 03:42:07 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883]

    Hi,

    I’ve sent to your college, Katarina Dick, about this, earlier this week.

    (And asked her to escalate).


    So this is being dealt with already, I think I have to say.


    Regards,


    Erik Ribsskog

    PS.


    Here is more about this:

    Hi,

    ok, I think it’s strange that all your machines doesn’t seem to work.

    It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).

    (Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

    A bank-terminal that refuses to let people pay by card, when they have money, on their account.

    That must be pretty rear, I think.

    And that this store also have a group of six self-service tills, that doesn’t work, the next week.

    (Which I haven’t seen in any other store.

    And these tills have been around since 2005, at least, I remember.

    Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

    So this seems very strange to me.

    It’s like an invasion of Gremlins, I think.

    And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?

    Have you had problems with an invasion from Mars?

    I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.

    Due to that there have been many problems, I would have wanted to escalate about this, please.

    It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

    It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

    So due to this I want to escalate, please.

    Erik Ribsskog

    On Wed, Mar 6, 2013 at 2:51 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and the further information you provided.  I’m sorry to learn you’re unhappy with our response.

    As advised in our previous emails, if a card if declined in store we’re unable to establish the reason for this.  The instruction to decline the card comes direct from the card provider.  As I’m sure you can appreciate, we need to act on such requests.  

    The only way to resolve this is to contact your card provider.  They’ll be able to carry out a full investigation and establish the reason the card was declined.  Unfortunately, we’re unable to do this on your behalf.  

    Your card provider wouldn’t be able to provide us with any of this information.  This would constitute a breach of the Data Protection Act.  Your card provider will only be able to discuss this with you.  I’m sorry we’re not able to assist you further.  

    We appreciate you’ve taken the time to contact us again and hope you’re able to get this resolved soon.

    Kind regards

    Pamela Scott | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 05.03.2013 12:53:19 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165]

    Hi,

    I’ve sent about this complaint earlier today, (Monday):

    Erik Ribsskog

    PS.


    Here is more about this:

    Hi,

    ok, I think it’s strange that all your machines doesn’t seem to work.


    It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).



    (Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

    A bank-terminal that refuses to let people pay by card, when they have money, on their account.

    That must be pretty rear, I think.

    And that this store also have a group of six self-service tills, that doesn’t work, the next week.


    (Which I haven’t seen in any other store.


    And these tills have been around since 2005, at least, I remember.


    Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

    So this seems very strange to me.


    It’s like an invasion of Gremlins, I think.


    And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?



    Have you had problems with an invasion from Mars?

    I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.


    Due to that there have been many problems, I would have wanted to escalate about this, please.

    It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

    It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

    So due to this I want to escalate, please.


    Erik Ribsskog



    On Mon, Mar 4, 2013 at 10:58 AM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your email reply.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction.

    I can confirm that the information my colleague Jamie and Stacey provided you is correct.  When a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

    I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

    When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down.  We would request you follow the guidance offered by my colleagues and contact your card provider for further information.
    We appreciate you taking the time to come back to us and hope the information we have provided is useful.

    Kind regards

    Katrina Dick | Senior Customer Manager
    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262
    twitter.com/sainsburys | facebook.com/sainsburys

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 02.03.2013 05:28:17 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040]

    Hi,

    like I wrote in the first e-mail about this problem.

    If it was a problem with the connection, then the bank-terminals in Norway, more than twenty years ago, wrote a receipt, which was almost like a cheque, for the custommer to sign.


    The amount would then take a bit longer time, (a couple of days, I think we told the custommers), to be withdrawn, from the custommers’ bank-accounts.

    So is the UK more than 20 years behind Norway, when it comes to this?

    This doesn’t seem likely, to me.

    I wonder if there have been some ‘Gremlins’ here, messing with my account.


    I think it’s poor custommer-service, that you don’t investigate what has happened here.


    I have also gone to business-school, and learned that the custommer is always right.

    I think the UK is poor on custommer-service.


    You should learn from the USA, I think.

    It doesn’t seem you have a custommer-service attitude, (towards custommers), here in the UK.


    Erik Ribsskog

    On Sat, Mar 2, 2013 at 3:40 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction. As requested your correspondence has been escalated to me.

    Our customers experience is important to us.  We expect our customers to have the best service possible and it is disappointing to us that this has not been your experience.

    As my colleagues have explained, when a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

    I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

    As you mention your card was then accepted on the second attempt, it may be there was a temporary error with the connection from your card supplier. To this end we would request you follow the guidance offered by my colleagues and contact your card provider for further information.

    I appreciate this was not the answer you were hoping for but I must stress that my colleagues have guided you correctly through all stages of your contact with us.  I hope you can speak with you banking group and source the answer you require.

    I appreciate you taking the time to get in touch.

     

    Kind regards

    Stacey Cannon | Careline Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 01.03.2013 04:50:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]

    Hi,

    thank you for your e-mail!

    I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.


    I think it’s poor custommer-support, that I have to go in the bank, and ask them, what has happened.


    I’ve sent you the recepts and all, so this is something you could find out, I think.

    You are just being lazy here, it seems to me.


    Dear I ask to get this escalated again?

    Regards,


    Erik Ribsskog

    On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.  I am sorry you are unhappy with my colleagues’ previous responses.

    I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct.  When a card is declined in store we are unable to establish the reason.  There can be several factors which can cause this, for example the merchant provider may be down.

    As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.

    I hope this information is useful to you and we look forward to seeing you in store again soon.

    Kind regards

    Jamie Morris | Senior Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 28.02.2013 12:27:46 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

    Hi,

    I’ve worked as a store manager myself in Norway.


    And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

    So this wasn’t good custommer-support, I think.


    Can I escalate this to your line-manager, please?

    Erik Ribsskog

    On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and further comments relating to your recent enquiry.

    I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk.  She’s asked me to send her apologies and was disappointed to hear of your experience.  She’s advised when a card is declined in store we aren’t able to establish the reason.  There can be several factors which can cause this for example the merchant provider may be down.

    I appreciate the time you have taken to contact us and I hope this information is helpful.

    Kind regards

    Ajay Chand | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 23.02.2013 04:27:35 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844]

    Hi,

    thank you for your e-mail!

    I don’t think it could have been the card-provider, that the problem was with.


    Because like one can see, on the recepits, that I attach copies of.


    The card worked again, a minute after if first had been refused.

    So it was just a temporarely problem, it seems.


    But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

    And this was in 1990/91.


    But we had bank-terminals, in every other till.

    And even 20 years ago, this didn’t happen.


    If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.


    So I think it’s to bad, that this worked in Norway, 20 years ago.


    But it doesn’t work in the UK, today.

    I know there is a company, in-between you and the banks.

    (I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

    So I think it could be some ‘Gremlins’ there perhaps.

    This company was called ‘Bank Accept’, (or something), in Norway.

    You probably have an equivalent, (to Bank Accept), here in the UK.


    So I send again about this.


    Perhaps you could escalate this to your line-manager.


    Erik Ribsskog

    On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Erik Ribsskog

    Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

    We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

    We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

    Kind regards

    Daniel Carr | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 19.02.2013 03:24:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Shopping instore

    The following comments have been made:
    Full Name: Erik Ribsskog
    Email: eribsskog@gmail.com
    Telephone:
    Subject: Complaint
    User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
    My visa card payment was first refused, even if there was enough money, on the account.
    I haven’t experienced this before.
    (Even if I’ve worked for almost a lifetime, in retail, in Norway).
    Do you need the recepit-number etc., to investigate this?
    Regards,
    Erik Ribsskog
    Address:
    Nectar Card Number:
    Order/Reference Number:
    Delivery Date:
    QUALITY
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes (batch; be; supplier):
    AVAILABILITY
    Product Name and/or barcode number:
    Store Name:
    Incident Date:
    GENERAL INFORMATION
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes(batch; bbe; supplier):
    Reference: CTU-1361287453578-393

    **********************************************************************
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    J Sainsbury plc (185647 England)
    Sainsbury’s Supermarkets Limited (3261722 England)


    Registered Offices:
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    **********************************************************************

  • Det var ikke bare Janniche Fjellhaug aka. Cilla, som var på #blablabla-besøk hos meg, rundt årtusenskiftet.

    Neida, Thorstein Bjørnstad aka. Tosh, fra Trondheim, dro også innom meg, en lørdag, som han var i Oslo.

    Jeg husker at vi satt rundt det stuebordet mitt, som jeg hadde fått, av foreldra til Elin Winnem, da jeg flytta, til St. Hanshaugen.

    (Et bord som Magne Winnem hadde levert for dem, en av de første ukene, etter at jeg hadde flytta, vel).

    Og jeg husker at jeg hadde et trådøst tastatur, (og også en trådløs mus), på den her tida.

    (Som jeg hadde kjøpt på Spaceworld, ovenfor Tanum bokhandel, i Karl Johan, vel).

    Og jeg husker at Tosh og jeg, vi sendte det trådløse tastaturet mitt, fram og tilbake, over stuebordet, (mens vi chatta, på irc, må det vel ha vært).

    (Det var selvfølgelig jeg, som satt i senga mi.

    Oppå det sengeteppet, som jeg hadde fått av mora mi, (regner jeg med).

    Og Tosh satt vel i en sånn plast-hagestol, som jeg hadde hatt med, fra Ungbo, (hvis jeg skulle tippe, ihvertfall).

    Siden fetteren min Ove, hadde ødelagt sofaen min da, (som jeg har skrevet om, i det forrige kapittelet, blant annet)).

    Jeg husker at jeg syntes det, at Tosh så litt stygt på meg, når jeg skreiv, på det trådløse tastaturet mitt.

    Jeg husker at jeg trodde det, at Tosh syntes at jeg skreiv for treigt.

    Og at han ikke likte det, (at jeg ikke skreiv like raskt som han da), og derfor så stygt på meg.

    (Noe sånt).

    Så sånn var muligens det.

    Bare noe jeg tenkte på.

    Men men.

    Etter at vi hadde drukket noen øl, vel.

    (Og muligens spist noe pizza, eller noe sånt).

    Så dro vi ned på So What, husker jeg.

    (Vi gikk vel bare dit, tror jeg.

    Siden det bare var cirka ti minutter å gå, (ned Ullesvålsveien, som ble til Akersgata, og så forbi Regjeringskvartalet, og så til vestre inn i Grensen, og så til venstre igjen, (etter bare noen få titalls meter), inn i det portrommet, (der hvor jeg møtte hu Inga Marte Thorkildsen en gang, (hvis det var henne))), fra der jeg bodde).

    Der drakk vi øl og så litt på damene, vel.

    (Uten at vi prata noe særlig, da).

    Men jeg husker at Tosh rocka skikkelig ute på dansegulvet, på en litt særegen og urytmisk måte, (må man vel si).

    (Selv om jeg ikke er noen danseekspert, akkurat).

    So What var et sted, som jeg pleide å dra, for å høre på kul musikk, og drikke ganske billig øl, (uten å måtte betale innganspenger).

    Men det var ikke sånn at det var så lett å bli kjent med folk, (altså damer der), må jeg vel si.

    (Selv om jeg jo hadde hatt flaks, den første gangen, som jeg gikk ut på byen, i Oslo, (etter at jeg flytta til St. Hanshaugen).

    For da fikk jeg jo med meg ei So What-dame hjem.

    Og vi pulte jo omtrent hele natta, mens jeg hørte på at piercingen i tunga hennes, klirra mot tennene hennes, (husker jeg).

    (Som jeg vel har skrevet om, i et tidliger kapittel).

    Men det er mulig at hu So What-dama, har prata dritt om meg, til de andre folka, på So What.

    Hva vet jeg).

    Så det endte med, at Tosh og jeg, ikke traff noen damer, på So What.

    Men vi gikk like aleine hjem, (til meg), som vi hadde gått, ut på byen.

    Og Tosh sov vel over, på en madrass, (den fra Ungbo-sofaen antagelig), på gulvet vel, (i Rimi-leiligheten min), hvis jeg husker det riktig.

    (Noe sånt).

    Før han dro hjem til Trondheim, (eller noe sånt), dagen etter, da.

    (Noe sånt).

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Linda Therese Wold aka. Zera hu ‘babla’ en gang om, til meg, (på irc), at hu skulle møte en kar, på min alder.

    Og det er mulig at hu så foreslo, å møte meg, istedet.

    Men det ble ikke noe av, ihvertfall.

    Jeg hadde lyst til å ha en fest, for alle oss fem, faste #blablabla-folka.

    (Nemlig Glenn Hesler aka. Kazuya, Janniche Fjellhaug aka. Cilla, Thorstein Bjørnstad aka. Tosh og Linda Therese Wold aka. Zera).

    Men det klarte jeg aldri å få til, da.

    Så den festen,  hvor Cilla og Kazuya satt og røyka hasj, hjemme hos meg, natt til påskeaften, i 1999.

    Det var det nærmeste vi kom, en ordentlig #blablabla-fest, da.

    Men jeg mener å huske det, at Zera sendte et bilde av seg selv, til Tosh og meg.

    (Eller om hu sendte det til Tosh, som så sendte det til meg).

    Og at Zera var en veldig pen, lyshåret jente da, (hvis jeg ikke husker helt feil).

    Og Zera, (som var fra Halden, forresten), hu begynte jeg å chatte med, på Dagbladet-chat, etter at jeg kom hjem, fra Ayia Napa, (sommeren 1998), mener jeg å huske.

    Og hu ble så overkjørt, mens hu kjørte på moped, (sa hu ihvertfall).

    Og hu måtte så ligge lenge på sykehus, fordi  hu brakk flere armer og bein, (og muligens enda mer), da.

    (Hu måtte ihvertfall ta mange operasjoner og sy mange sting, husker jeg).

    Og fra den tida, da hu var på sykehuset.

    Så husker jeg det, at jeg savna henne litt, på chatten, da.

    (For hu ble plutselig borte, fra chatten liksom, da).

    Selv om hu vel var 10-11 år yngre, enn meg, da.

    Altså hu var vel 17 år, sommeren 1998, (hvis jeg husker det riktig).

    Og jeg fylte 28 år, den sommeren, da.

    Men det må ha vært dødt, på #blablabla, den sommeren, (tror jeg).

    Siden jeg chatta så mye på Dagbladet-chat, mener jeg.

    Så det var kanskje i tiden etter sommerferien, i 1998, at #blablabla tok av litt, liksom.

    (Nemlig på den samme tiden, som jeg begynte som butikksjef cirka, forresten).

    For jeg tror ikke at jeg chattet noe, med hu Zera, før sommeren 1998.

    (Sånn som jeg husker det, ihvertfall).

    Så vi #blablabla-folka.

    Vi ble vel ikke en ‘irc-gjeng’ liksom, før utpå høsten 1998, vel.

    (Noe sånt).

    Jeg kunne vel kanskje også tatt med David Hjort aka. kong_anus, blant de faste #blablabla-folka.

    Men David Hjort, han var vel mest på irc, når han var på besøk hos meg, (sånn som jeg husker det nå, ihvertfall).

    Så jeg tror ikke jeg kan si det, at David Hjort, var en fast #blablabla-er, liksom.

    Men de fleste andre, på #blablabla, visste vel hvem han var, tror jeg.

    (Noe sånt).

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Hu Zera, hu hadde en barndomskjæreste, i Halden, som hu flytta til etterhvert, (var det vel).

    (Noe sånt).

    Og de hadde visst et litt komplisert forhold.

    Men de fant tilbake til hverandre etterhvert da, (var det vel).

    Og hu Zera hadde visst fortalt om meg, til han barndomskjæresten sin, da.

    (Mener jeg at hu sa en gang, ihvertfall).

    Siden vi hadde chattet så mye, på nettet, da.

    Og jeg sendte også hu Zera, et par kontantkort, i posten.

    Da jeg fikk de drøye hundre tusen kronene, etter at mora mi døde.

    (Siden mora mi hadde hatt en slags livsforsikring).

    Og vi i #blablabla-gjengen, vi pleide også å sende CD-er til hverandre, med musikk som vi hadde lastet ned fra nettet, osv.

    (For det her var før ‘bredbånd-tida’ liksom tok av for fullt, da.

    Så det tok ofte lang tid, å sende filer, over nettet, da).

    Og jeg hadde ikke scanner, på den her tida.

    Så jeg sendte et par passbilder, (i posten), til hu Zera, (husker jeg).

    For hu bodde hos faren sin, og de hadde scanner da, (i 1999, eller noe sånt, må vel det her ha vært).

    Og hu Zera klagde på meg, siden jeg hadde sett lik ut, på begge disse bildene da, (mente hu).

    Så det var ikke noe vits egentlig, at jeg sendte bilde, to ganger da, mente hu.

    (Noe sånt).

    Men jeg var ikke så vant til, å bli tatt bilde av da, (må jeg vel si).

    (For det finnes vel ikke så mange bilder av meg, fra 80-tallet, (for eksempel), for å si det sånn.

    Fra min ensomme oppvekst, på Bergeråsen, mener jeg).

    Så jeg hadde kanskje litt komplekser, når det gjaldt hvordan jeg så ut på bilder, (og sånn), da.

    Det er mulig.

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Hu Zera, hu begynte vel å chatte med meg, fordi at hu syntes at det virka så kult, å dra på ferie, til Syden, (tror jeg).

    (Noe sånt).

    Og hu dro til Kos, (var det vel), for å jobbe, i flere måneder, (på hotell vel), enten sommeren 1999 eller sommeren år 2000.

    (Noe sånt).

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Hu Zera, hu hadde også en karakteristisk smiley, (husker jeg).

    Nemlig ‘:]’.

    (En smiley som jeg vel ikke har sett, at så mange andre har brukt).

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Jeg pleide ofte å chatte, (på #blablabla), etter at jeg kom hjem fra jobben, som butikksjef, på Rimi Nylænde.

    Og hvis det da hadde vært noen problemer, på jobben, så hendte det nok, at jeg begynte å chatte om disse, på #blablabla, da.

    Og hu Zera, hu sa til meg det, en gang, (husker jeg), at jeg måtte være forsiktig, når det gjaldt disse assistent-damene, på jobben, (det vil si assistent Wenche Berntsen og låseansvarlig ‘Nordstrand-Hilde’).

    For Zera mente at en av disse kanskje ville prøve å få meg sparket, for å selv få jobben min, da.

    (Noe sånt).

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Og jeg tror at Zera mista litt interessen for meg, da jeg slutta som butikksjef, sommeren 2002.

    For noe av det hu likte, ved meg, det var vel det, at jeg antagelig kunne skaffe henne butikkjobb, i Oslo, hvis hu trengte det, da.

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Zera syntes også synd på meg, (husker jeg).

    Etter at jeg hadde hatt ONS, med både hu Malena fra Drammen, og hu pene svenske blondinna, (som fitta til lukta så vondt), i tiden etter at mora mi døde.

    Siden jeg ikke fikk noe ‘kjøtt rundt pikken’, fra noen av disse to damene, da.

    (Selv om begge disse to damene var veldig pene, da).

    Jeg måtte nøye meg med å bli runka litt, av hu Malena fra Drammen, liksom.

    Og da hu Zera så syntes synd på meg.

    Så ga jeg opp litt selv også, husker jeg.

    For jeg syntes egentlig ikke synd på meg selv.

    (Siden disse to damene hadde vært så fine, da).

    Men jeg var klar for å se framover, etter nye erobringer, liksom.

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Siden jeg skrev det kapittelet, om da Kaz og Cilla, røyka hasj hos meg, (for noen dager siden).

    Så Google-et jeg også, hu Zera, da.

    Og hu bor i Glimmerveien 61, (var det vel), i Halden.

    Og en i ‘heimen’ der, hadde visst tatt selvmord, for noen år siden.

    Men om dette var barndomskjæresten, til hu Zera.

    Eller om det var broren til barndomskjæresten.

    Det veit jeg ikke.

    (Selv om det vel er mest sannsynlig, at det var broren.

    Siden hu Zera fortsatt bor på den adressen, da).

    Men han som tok selvmord, han het Magnus Hellkås Kolstad, (sjekka jeg, på bloggen min, nå).

    Og broren, (han som vel da antagelig er barndomskjæresten), han heter Andreas Hellkås Kolstad, og jobber med produktutvikling, i Mills, (stod det på LinkedIn).

    Så sånn er det.

    Bare noe jeg tenkte på.

    Men men.

    Og hu Cilla, hu hadde flytta fra Bergen, til Rykkinn, (Harald Eias hjembygd), så jeg, da jeg Google-et navnet hennes.

    (Og hu hadde vel også fått en unge, vel).

    Og jeg husker at Cilla, lånte noen Åpen Post-videokassetter, av meg, under ‘#blablabla-tida’.

    Så hu er nok en av Norges største Harald Eia-fans, (vil jeg tippe på).

    Noe sånt.

    Cilla, hu ble forresten sammen med en av mine med-op-er, på #quiz-show, (en kar jeg ikke husker nicket til lenger).

    (Ut på 2000-tallet en gang, må det vel ha vært).

    Og hu Cilla, hu skrøyt så på #blablabla, (må det vel ha vært).

    Om at han #quiz-show op-en, (som var fra Nord-Vestlandet, (eller noe sånt), vel), hadde tatt henne bakfra, og at han hadde sprutet en lang og helt rett strek, med sperm, utover ryggen hennes, da.

    (Husker jeg at hu fortalte om, til Tosh og meg, (var det vel), på #blablabla, da).

    Noe sånt.

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Hu Cilla, hu hadde også en venninne, som kalte seg Fluxie, (på irc), husker jeg.

    Og hu Fluxie, hu gikk et år på folkehøyskole, (var det vel), i Hønefoss, (husker jeg).

    (Og hu hadde også hatt sex med en kar, hjemme hos hu Cilla, husker jeg.

    For det fortalte hu Cilla om, mens jeg chatta, med henne, (på #blablabla, må det vel ha vært)).

    Og da ville hu Fluxie, at jeg skulle besøke henne der, da.

    Men jeg hadde jo aldri møtt hu Fluxie før.

    (Og jeg hadde vel aldri sett bilde av henne engang, vel).

    Så det ble ikke noe av, (husker jeg), at jeg dro for å besøkte henne, i Hønefoss, da.

    For jeg syntes vel det, at Hønefoss, var et litt usentralt sted, å dra til, liksom.

    Det var hvis jeg skulle opp i Hallingdalen, på butikksjef-seminar osv., at jeg kjørte i retning av  Hønefoss, (tenkte vel jeg).

    Og jeg var også veldig opptatt, med butikksjef-jobbing, på den her tida, da.

    Så det ble ikke noe av, at jeg dro til Hønefoss, for å møte hu Fluxie, da.

    Og det var ikke fordi at jeg hadde noe imot, hu Fluxie, liksom.

    Men tiden strakk liksom aldri til da, (i løpet av dette travle året), for å si det sånn.

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Jeg chatta også en del, med ei fra Sørlandet vel, som kalte seg Trec, (på den her tida).

    Hu begynte jeg å chatte med, på #sol.20ognoe, på undernet, (må det vel ha vært).

    Og jeg fikk vel liksom visst fram hu Trec litt, på #blablabla og, (på ef-net), hvis jeg ikke husker helt feil.

    (Noe jeg også gjorde med hu Tornerosa, (som jeg også først møtte, på #sol.20ognoe), vel.

    Som var ei brunette, fra Ålesund.

    Som jeg hadde en date med, på utestedet Snorre, en gang.

    Da hu hadde på seg et par sølvfargede sko, (og hu hadde vel også med noen venninner hu klagde litt på vel), husker jeg).

    Trec ville møte meg, på Oslo S. en gang, (husker jeg).

    Før hu skulle videre, til en annen by.

    Men det hørtes litt for stressende ut, for meg, husker jeg.

    (Kanskje jeg ikke orka, siden David Hjort hadde klagd så mye, etter at vi møtte hu Cilla, på Oslo S., den gangen.

    Hva vet jeg).

    Jeg skulle også møte Trec på utestedet Studenten en gang, (husker jeg).

    Og da var Axel med på denne date-en, (husker jeg).

    (For Studenten, det var jo det faste stedet, som Axel og meg pleide å dra på, hvis vi skulle ut på byen sammen, liksom.

    Oss to halvbrødrene, da).

    Og Trec, (som jeg gjettet, at nok var en slags kode, for navnet Therese).

    (Altså ‘3 c’, da.

    Som blir liksom ‘tre’ + ‘se’.

    Som hørers ut som ‘Therese’ sagt veldig fort, da.

    Noe sånt).

    Hu var på Studenten, sammen med ei venninne, vel.

    Så jeg så ei lita blondinne.

    Og ei ganske stor brunette.

    Som stod ved siden av hverandre, og så på meg og Axel, vel.

    Så jeg regna med at ei av de to, var Trec, da.

    Men jeg var ikke sikker på hvem av de her to damene, som var hu Trec, da.

    Men Axel regna vel med, at det var hu tjukke.

    Han sa ihvertfall til meg noe sånt, som at: ‘Du kan knulle henne’.

    (Noe sånt).

    Men da ble jeg litt sur, (husker jeg), for jeg hadde jo hatt nok av tjukke damer, i min tidligere ‘knulle-karriere’, (for å si det sånn).

    (Ragnhild fra Stovner og Siri Rognli Olsen, for eksempel).

    Så dette endte bare med at Axel og jeg krangla litt, da.

    Og at jeg aldri fant ut hvem hu Trec egentlig var, da.

    Og det veit jeg egentlig ikke enda.

    Trec, hu jobba på et hotell, på Sørlandet, vel.

    Og hu klagde på at en kollega av henne, hadde tatt henne på puppene en gang, (var det vel).

    Hu Trec, hu sa at hu ikke var tjukk, men at hu ‘hadde hofter’, (var det vel).

    (Uten at jeg liksom helt klarte å se for meg, hvordan hu Trec så ut, utifra den beskrivelsen, da).

    Trec begynte etterhvert å studere, ved UIO.

    Og hu klagde til meg, (på irc), over sine medstudenter da, (husker jeg).

    For hennes medstudenter, de hadde visst sagt noe sånt, som at: ‘Skal vi spise en halv Grandis’, (eller noe sånt).

    Så hu Trec, hu mente vel noe sånt, som at hennes medstudenter var litt degenererte da, antagelig.

    (Siden de sa ‘Grandis’ istedet for ‘Grandiosa’, liksom.

    Noe sånt).

    Men jeg møtte aldri hu Trec, da.

    Og jeg så vel aldri heller noe bilde av henne.

    Og jeg husker heller ikke etternavnet hennes.

    Så hva hu driver med, nå for tida, det veit jeg ikke.

    Så sånn er det.

    Bare noe jeg tenkte på.

    Men men.

    Det var fortsatt mye mer som hendte, den tida, som jeg bodde, på St. Hanshaugen.

    Og dette tenkte jeg at jeg skulle prøve å få skrevet mer om, i de neste kapitlene, av Min Bok 5.

    Så vi får se om jeg klarer å få til det.

    Vi får se.

    PS.

    Da han Thorstein Bjørnstad aka. Tosh, var på sånn #blablabla-besøk hos meg, på begynnelsen av 2000-tallet.

    Så må vel det ha vært det året han var russ, (tror jeg).

    Og han begynte jo å studere, (på en bachelor IT-grad), ved NTNU, høsten 2002.

    (Hvor han ganske raskt, fikk seg jobb, som orakel.

    For han Tosh, han var veldig dyktig, når det gjaldt internett og IT generelt, da.

    Må man vel si).

    Så dette var antagelig våren 2002, (eller noe sånt), da.

    (Mens jeg fortsatt jobbet, som butikksjef, i Rimi, vel).

    Noe sånt.

    Og vi dro sikkert innom Kebab Stua, (eller noe sånt), i Ullevålsveien.

    Etter å ha vært på So What, da.

    For å kjøpe kebab, etter all øldrikkinga, da.

    Det er mulig.

    (Noe sånt).

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    PS 2.

    Eller forresten.

    Det studieåret, som han Tosh, besøkte meg, i Oslo.

    Så var han nok ikke russ.

    Dette var nok året etter.

    Da han Tosh var i militæret, og vel derfor fikk billige togreiser, osv.

    Så han bodde muligens på Perminalen, (eller noe sånt), mener jeg rimelig vagt å huske nå.

    Og førstegangstjenesten hans.

    Den bestod av at han satt foran noen radarskjemer, (mener jeg å huske), inne i et fjell, (eller noe sånt).

    (Noe sånt).

    I en del av landet, som jeg ikke husker helt sikkert, hvor var nå.

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

  • meis fylla

    http://svelviksposten.no/nyheter/sliter-for-foa-i-hagen-til-heidi-1.7806967

    PS.

    Her er mer om dette:

    blå meis

    http://no.wikipedia.org/wiki/Bl%C3%A5meis

    PS 2.

    Faren til Heidi Havre, (mener jeg at det må ha vært, ihvertfall).

    Han eide firmaet Sandbu Tepper, som holdt til der Smia MC er nå cirka.

    (Like ved møbelfabrikken til farfaren min, med andre ord).

    Men det firmaet gikk konkurs, vel.

    Ihvertfall så har Jensen Møbler tatt over lokalene til Sandbu Tepper, (hvis jeg har skjønt det riktig).

    Og han Havre, som hadde Sandbu Tepper, han kjørte en grønn Mercedes stasjonsvogn, på 80-tallet, (husker jeg).

    Og en gang, som jeg gikk fra Bergeråsen, (etter skolen), for å spise middag, borte hos bestemor Ågot, på Sand.

    Så så jeg plutselig at Havre kom kjørende, den motsatte veien.

    Og at en av hjulkapslene, på bilen hans, rulla litt etter bilen vel, før den forsvant ut i veikanten.

    Like ved gamlehjemmet der.

    Jeg sa fra til faren min, om at jeg hadde funnet hjulkapselen til Havre, (husker jeg).

    Og faren min sa seinere til meg det, at Havre hadde sagt det, at den hjulkapselen, den kunne jeg bare beholde.

    Så jeg la den under senga mi, på gutterommet mitt, i Leirfaret 4B, (i en kasse med  hjul på, som jeg hadde fått av faren min, vel).

    (Et rom jeg sjelden brukte, fordi at faren min hadde en ubrukt vannseng stående, på det største soverommet der.

    Så jeg tok etterhvert over faren min sitt soverom, da).

    Men hvor den hjulkapselen er nå.

    Det veit jeg ikke.

    Jeg har vel ikke sett den, etter at faren min og Eirik Thorhallsson tømte leiligheten, i Leirfaret 4B, i fylla.

     (Midt i russetida mi, i mai-måned, i 1989).

    Og jeg har prøvd å finne igjen de tinga mine, som lå under senga mi, på gutterommet mitt, i Leirfaret 4B.

    (Og plakater osv., som var på veggene, i det store rommet mitt der.

    Samt et amerikansk flagg, som hang på veggen der, osv.

    Som faren min kjøpte til meg vel, i Karlstad, på begynnelsen av 80-tallet).

    Men jeg aner ikke hvor de tingene har blitt av.

    Men da jeg flytta til Ungbo, i 1991, så fikk jeg en blålakkert, (eller om det var blåmalt), seng, av faren min.

    Og det lurer jeg på om kan ha vært, den senga, som stod, i Leirfaret 4B.

    Men det er jeg ikke helt sikker på.

    Så hvor det ble av de tinga, som lå under senga, på gutterommet mitt.

    Det veit jeg ikke.

    Men det var blant annet også en tinnsoldat der, som jeg fikk av morfaren min, Johannes Ribsskog, på 70-tallet.

    Og det var en bamse, som jeg fikk av Magna Adeler f. Nyholm, (hvis jeg har skjønt det riktig, ihvertfall), i dåpsgave.

    Så sånn er det.

    Bare noe jeg tenkte på.

    Mvh.

    Erik Ribsskog

  • PIC_6688

    Pakken jeg sendte idag, den var på fire poser drops.

    Tre poser isbre-drops og en pose Taveners-drops.

    Disse fire posene med drops, de kostet tilsammen £3.30.

    Og konvolutten, (har jeg regnet ut, i forbindelse med en tidligere bloggpost), den koster £0.33.

    Og portoen, (fant jeg ut, på postkontoret, i dag), den var £6.62.

    £3.30 + £0.33 + £6.62, det blir: £10.25.

    Og for denne pakken, (som kostet kunden 159.60 norske kroner), så fikk jeg £17.18 av PayPal.

    (Etter at de har trukket fra et overføringsgebyr, da).

    £17.18 minus £10.25.

    Det blir £6,93, altså cirka 60 kroner.

    Så på noen pakker, så er dekningsbidraget bra.

    Fortjenesten på denne pakken, er nok til å betale for web-hotell, for Posegodt, i mer enn en måned.

    Så med noen fler sånne bestillinger, i måneden, så vil nok Posegodt gå overskudd.

    Men jeg får se det an fremover.

    Jeg har tenkt å justere vareprisene, sånn at de følger en bestemt kalkyle.

    Så vi får se hvordan prisene blir i fremtiden.

    Men hvis jeg får mange bestillinger, så kan jeg ha ganske lave priser, etterhvert.

    Hvis jeg hadde fått fem sånne her bestillinger om dagen, så ville jeg jo ha tjent cirka tredve pund, om dagen.

    Og det hadde vært nok til å leve av, her i England.

    (Hvor levekostnadene er ganske lave, sammenlignet med i Norge, da).

    Så vi får se om det blir noe fart på denne nettbutikken etterhvert.

    Vi får se.

    Mvh.

    Erik Ribsskog


  • Gmail – Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]



    Erik Ribsskog

    <eribsskog@gmail.com>


    Wed, Mar 13, 2013 at 2:57 PM

    To:
    customerservice@sainsburys.co.uk

    Hi,

    also, at Christmas, your quite old femal staff with blonde hair.

    In the check-out.

    (I bought so much food for Christmas that I used a trolley and went to the manual check-out).


    She had to have antennas on her, since it was Christmas, it seemed.
    She was almost crying, from this ridiculus costume, it seemed to me.

    It reminded me of when I worked as an assistant manager, at Rimi Bjørndal, in Norway, from 1996 to 1998.


    The Store Manager Kristian Kvehaugen said the check-out-staff had to wear santa-caps.
    But the Marocco-girl, in the check-out, took her red santa head-cap of all the time.

    But your staff didn’t do this.
    So it was a bit like a shop from Mars, last Christmas, I think.
    Also your chicken-steaks, for £1.15, doesn’t taste that delicous, I think.


    Erik Ribsskog

    On Wed, Mar 13, 2013 at 1:35 PM, <customerservice@sainsburys.co.uk> wrote:

    Thanks for your email.  We appreciate you taking the time to get in touch as your feedback is important to us.

    We want to ensure you receive great service, so we need to investigate your query a little further.  We’ll be back in touch as soon as possible.  

    Thanks for your patience.

    The Customer Service Team

    Sainsbury’s Supermarkets Ltd.

    0800 636 262

    —–Original Message—–
    From: eribsskog@gmail.com

    Sent: 13.03.2013 01:34:45 PM
    To: customerservice@sainsburys.co.uk
    Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

    Hi,

    is your head-office in Moscow or something?

    Your reply just look like a mess to me.

    Those higher managers, (or what they were), were definetly just standing around.

    I know what I saw, I’m an experienced retail-manager, who has worked for almost a lifetime in retail.

    You just invent a reply, it seems to me.

    I have no confidence in you due to this.

    These people weren’t even in uniform/work-clothes.

    Even if that isn’t isn’t reflected in your reply, I think.
    Also, Sainsbury’s low-priced noodles, doesn’t taste good.


    And Sainsbury’s low-priced potato-mash smells bad, I think.
    (I tried it last week-end, but I just threw it, due to the smell, I have to admit).
    Good luck with the Moscowits, Marsians and Gremlins.


    Erik Ribsskog

    On Wed, Mar 13, 2013 at 12:33 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.

    As detailed in my response of 2 March, your comments have been escalated to me as Senior Manager within Careline.  

    In this reply I detailed our final response to the incident in out Rice Lane store on 14 February relating to the inability to process your card payment.  Equally this was addressed in my colleague Katrina Dicks reply on 4 March.

    Similarly in my reply of 2 March I detailed the reason our self scan checkouts where not functioning on your visit to the store. Although it may have appeared my colleagues in store were simply standing around, I assure you this was not the case.

    The extensive detail provided in each of these responses, and those previously sent by my team, provide our final answer on these points. I hope you can use the information provided and I have explained actions of my colleagues in store.

     

    Kind regards

    Stacey Canon | Senior Careline Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT

    customer.service@sainsburys.co.uk | 0800 636 262
    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 08.03.2013 03:42:07 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883]

    Hi,

    I’ve sent to your college, Katarina Dick, about this, earlier this week.

    (And asked her to escalate).


    So this is being dealt with already, I think I have to say.


    Regards,


    Erik Ribsskog

    PS.


    Here is more about this:

    Hi,

    ok, I think it’s strange that all your machines doesn’t seem to work.

    It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).

    (Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

    A bank-terminal that refuses to let people pay by card, when they have money, on their account.

    That must be pretty rear, I think.

    And that this store also have a group of six self-service tills, that doesn’t work, the next week.

    (Which I haven’t seen in any other store.

    And these tills have been around since 2005, at least, I remember.

    Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

    So this seems very strange to me.

    It’s like an invasion of Gremlins, I think.

    And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?

    Have you had problems with an invasion from Mars?

    I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.

    Due to that there have been many problems, I would have wanted to escalate about this, please.

    It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

    It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

    So due to this I want to escalate, please.

    Erik Ribsskog

    On Wed, Mar 6, 2013 at 2:51 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and the further information you provided.  I’m sorry to learn you’re unhappy with our response.

    As advised in our previous emails, if a card if declined in store we’re unable to establish the reason for this.  The instruction to decline the card comes direct from the card provider.  As I’m sure you can appreciate, we need to act on such requests.  

    The only way to resolve this is to contact your card provider.  They’ll be able to carry out a full investigation and establish the reason the card was declined.  Unfortunately, we’re unable to do this on your behalf.  

    Your card provider wouldn’t be able to provide us with any of this information.  This would constitute a breach of the Data Protection Act.  Your card provider will only be able to discuss this with you.  I’m sorry we’re not able to assist you further.  

    We appreciate you’ve taken the time to contact us again and hope you’re able to get this resolved soon.

    Kind regards

    Pamela Scott | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 05.03.2013 12:53:19 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165]

    Hi,

    I’ve sent about this complaint earlier today, (Monday):

    Erik Ribsskog

    PS.


    Here is more about this:

    Hi,

    ok, I think it’s strange that all your machines doesn’t seem to work.


    It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).



    (Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

    A bank-terminal that refuses to let people pay by card, when they have money, on their account.

    That must be pretty rear, I think.

    And that this store also have a group of six self-service tills, that doesn’t work, the next week.


    (Which I haven’t seen in any other store.


    And these tills have been around since 2005, at least, I remember.


    Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

    So this seems very strange to me.


    It’s like an invasion of Gremlins, I think.


    And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?



    Have you had problems with an invasion from Mars?

    I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.


    Due to that there have been many problems, I would have wanted to escalate about this, please.

    It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

    It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

    So due to this I want to escalate, please.


    Erik Ribsskog



    On Mon, Mar 4, 2013 at 10:58 AM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your email reply.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction.

    I can confirm that the information my colleague Jamie and Stacey provided you is correct.  When a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

    I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

    When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down.  We would request you follow the guidance offered by my colleagues and contact your card provider for further information.
    We appreciate you taking the time to come back to us and hope the information we have provided is useful.

    Kind regards

    Katrina Dick | Senior Customer Manager
    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262
    twitter.com/sainsburys | facebook.com/sainsburys

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 02.03.2013 05:28:17 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040]

    Hi,

    like I wrote in the first e-mail about this problem.

    If it was a problem with the connection, then the bank-terminals in Norway, more than twenty years ago, wrote a receipt, which was almost like a cheque, for the custommer to sign.


    The amount would then take a bit longer time, (a couple of days, I think we told the custommers), to be withdrawn, from the custommers’ bank-accounts.

    So is the UK more than 20 years behind Norway, when it comes to this?

    This doesn’t seem likely, to me.

    I wonder if there have been some ‘Gremlins’ here, messing with my account.


    I think it’s poor custommer-service, that you don’t investigate what has happened here.


    I have also gone to business-school, and learned that the custommer is always right.

    I think the UK is poor on custommer-service.


    You should learn from the USA, I think.

    It doesn’t seem you have a custommer-service attitude, (towards custommers), here in the UK.


    Erik Ribsskog

    On Sat, Mar 2, 2013 at 3:40 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction. As requested your correspondence has been escalated to me.

    Our customers experience is important to us.  We expect our customers to have the best service possible and it is disappointing to us that this has not been your experience.

    As my colleagues have explained, when a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

    I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

    As you mention your card was then accepted on the second attempt, it may be there was a temporary error with the connection from your card supplier. To this end we would request you follow the guidance offered by my colleagues and contact your card provider for further information.

    I appreciate this was not the answer you were hoping for but I must stress that my colleagues have guided you correctly through all stages of your contact with us.  I hope you can speak with you banking group and source the answer you require.

    I appreciate you taking the time to get in touch.

     

    Kind regards

    Stacey Cannon | Careline Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 01.03.2013 04:50:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]

    Hi,

    thank you for your e-mail!

    I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.


    I think it’s poor custommer-support, that I have to go in the bank, and ask them, what has happened.


    I’ve sent you the recepts and all, so this is something you could find out, I think.

    You are just being lazy here, it seems to me.


    Dear I ask to get this escalated again?

    Regards,


    Erik Ribsskog

    On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.  I am sorry you are unhappy with my colleagues’ previous responses.

    I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct.  When a card is declined in store we are unable to establish the reason.  There can be several factors which can cause this, for example the merchant provider may be down.

    As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.

    I hope this information is useful to you and we look forward to seeing you in store again soon.

    Kind regards

    Jamie Morris | Senior Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 28.02.2013 12:27:46 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

    Hi,

    I’ve worked as a store manager myself in Norway.


    And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

    So this wasn’t good custommer-support, I think.


    Can I escalate this to your line-manager, please?

    Erik Ribsskog

    On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and further comments relating to your recent enquiry.

    I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk.  She’s asked me to send her apologies and was disappointed to hear of your experience.  She’s advised when a card is declined in store we aren’t able to establish the reason.  There can be several factors which can cause this for example the merchant provider may be down.

    I appreciate the time you have taken to contact us and I hope this information is helpful.

    Kind regards

    Ajay Chand | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 23.02.2013 04:27:35 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844]

    Hi,

    thank you for your e-mail!

    I don’t think it could have been the card-provider, that the problem was with.


    Because like one can see, on the recepits, that I attach copies of.


    The card worked again, a minute after if first had been refused.

    So it was just a temporarely problem, it seems.


    But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

    And this was in 1990/91.


    But we had bank-terminals, in every other till.

    And even 20 years ago, this didn’t happen.


    If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.


    So I think it’s to bad, that this worked in Norway, 20 years ago.


    But it doesn’t work in the UK, today.

    I know there is a company, in-between you and the banks.

    (I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

    So I think it could be some ‘Gremlins’ there perhaps.

    This company was called ‘Bank Accept’, (or something), in Norway.

    You probably have an equivalent, (to Bank Accept), here in the UK.


    So I send again about this.


    Perhaps you could escalate this to your line-manager.


    Erik Ribsskog

    On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Erik Ribsskog

    Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

    We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

    We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

    Kind regards

    Daniel Carr | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 19.02.2013 03:24:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Shopping instore

    The following comments have been made:
    Full Name: Erik Ribsskog
    Email: eribsskog@gmail.com
    Telephone:
    Subject: Complaint
    User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
    My visa card payment was first refused, even if there was enough money, on the account.
    I haven’t experienced this before.
    (Even if I’ve worked for almost a lifetime, in retail, in Norway).
    Do you need the recepit-number etc., to investigate this?
    Regards,
    Erik Ribsskog
    Address:
    Nectar Card Number:
    Order/Reference Number:
    Delivery Date:
    QUALITY
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes (batch; be; supplier):
    AVAILABILITY
    Product Name and/or barcode number:
    Store Name:
    Incident Date:
    GENERAL INFORMATION
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes(batch; bbe; supplier):
    Reference: CTU-1361287453578-393

    **********************************************************************
    Visit www.sainsburys.co.uk for food and drink inspiration, financial services, TVs, laptops, home and garden and much more, or to buy groceries online. You can live well for less than you thought at Sainsbury’s based on price perception data.


    Don’t print this email unless you really need to; think of the environment and save a tree!


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    If you have received this email in error please notify the system manager (postmaster@sainsburys.co.uk).


    This footnote also confirms that this email message has been swept for the presence of computer viruses, but does not warrant that the message is virus free.


    Email sent to Sainsbury’s systems may be monitored by the company.


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    Sainsbury’s Supermarkets Limited (3261722 England)


    Registered Offices:
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    **********************************************************************


  • Gmail – Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]



    Erik Ribsskog

    <eribsskog@gmail.com>


    Wed, Mar 13, 2013 at 1:34 PM

    To:
    customerservice@sainsburys.co.uk

    Hi,

    is your head-office in Moscow or something?

    Your reply just look like a mess to me.

    Those higher managers, (or what they were), were definetly just standing around.


    I know what I saw, I’m an experienced retail-manager, who has worked for almost a lifetime in retail.

    You just invent a reply, it seems to me.

    I have no confidence in you due to this.

    These people weren’t even in uniform/work-clothes.

    Even if that isn’t isn’t reflected in your reply, I think.
    Also, Sainsbury’s low-priced noodles, doesn’t taste good.


    And Sainsbury’s low-priced potato-mash smells bad, I think.
    (I tried it last week-end, but I just threw it, due to the smell, I have to admit).
    Good luck with the Moscowits, Marsians and Gremlins.


    Erik Ribsskog

    On Wed, Mar 13, 2013 at 12:33 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.

    As detailed in my response of 2 March, your comments have been escalated to me as Senior Manager within Careline.  

    In this reply I detailed our final response to the incident in out Rice Lane store on 14 February relating to the inability to process your card payment.  Equally this was addressed in my colleague Katrina Dicks reply on 4 March.

    Similarly in my reply of 2 March I detailed the reason our self scan checkouts where not functioning on your visit to the store. Although it may have appeared my colleagues in store were simply standing around, I assure you this was not the case.

    The extensive detail provided in each of these responses, and those previously sent by my team, provide our final answer on these points. I hope you can use the information provided and I have explained actions of my colleagues in store.

     

    Kind regards

    Stacey Canon | Senior Careline Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT

    customer.service@sainsburys.co.uk | 0800 636 262
    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 08.03.2013 03:42:07 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883]

    Hi,

    I’ve sent to your college, Katarina Dick, about this, earlier this week.

    (And asked her to escalate).


    So this is being dealt with already, I think I have to say.


    Regards,


    Erik Ribsskog

    PS.


    Here is more about this:

    Hi,

    ok, I think it’s strange that all your machines doesn’t seem to work.

    It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).

    (Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

    A bank-terminal that refuses to let people pay by card, when they have money, on their account.

    That must be pretty rear, I think.

    And that this store also have a group of six self-service tills, that doesn’t work, the next week.

    (Which I haven’t seen in any other store.

    And these tills have been around since 2005, at least, I remember.

    Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

    So this seems very strange to me.

    It’s like an invasion of Gremlins, I think.

    And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?

    Have you had problems with an invasion from Mars?

    I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.

    Due to that there have been many problems, I would have wanted to escalate about this, please.

    It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

    It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

    So due to this I want to escalate, please.

    Erik Ribsskog

    On Wed, Mar 6, 2013 at 2:51 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and the further information you provided.  I’m sorry to learn you’re unhappy with our response.

    As advised in our previous emails, if a card if declined in store we’re unable to establish the reason for this.  The instruction to decline the card comes direct from the card provider.  As I’m sure you can appreciate, we need to act on such requests.  

    The only way to resolve this is to contact your card provider.  They’ll be able to carry out a full investigation and establish the reason the card was declined.  Unfortunately, we’re unable to do this on your behalf.  

    Your card provider wouldn’t be able to provide us with any of this information.  This would constitute a breach of the Data Protection Act.  Your card provider will only be able to discuss this with you.  I’m sorry we’re not able to assist you further.  

    We appreciate you’ve taken the time to contact us again and hope you’re able to get this resolved soon.

    Kind regards

    Pamela Scott | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 05.03.2013 12:53:19 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165]

    Hi,

    I’ve sent about this complaint earlier today, (Monday):

    Erik Ribsskog

    PS.


    Here is more about this:

    Hi,

    ok, I think it’s strange that all your machines doesn’t seem to work.


    It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).



    (Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

    A bank-terminal that refuses to let people pay by card, when they have money, on their account.

    That must be pretty rear, I think.

    And that this store also have a group of six self-service tills, that doesn’t work, the next week.


    (Which I haven’t seen in any other store.


    And these tills have been around since 2005, at least, I remember.


    Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

    So this seems very strange to me.


    It’s like an invasion of Gremlins, I think.


    And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?



    Have you had problems with an invasion from Mars?

    I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.


    Due to that there have been many problems, I would have wanted to escalate about this, please.

    It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

    It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

    So due to this I want to escalate, please.


    Erik Ribsskog



    On Mon, Mar 4, 2013 at 10:58 AM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your email reply.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction.

    I can confirm that the information my colleague Jamie and Stacey provided you is correct.  When a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

    I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

    When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down.  We would request you follow the guidance offered by my colleagues and contact your card provider for further information.
    We appreciate you taking the time to come back to us and hope the information we have provided is useful.

    Kind regards

    Katrina Dick | Senior Customer Manager
    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262
    twitter.com/sainsburys | facebook.com/sainsburys

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 02.03.2013 05:28:17 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040]

    Hi,

    like I wrote in the first e-mail about this problem.

    If it was a problem with the connection, then the bank-terminals in Norway, more than twenty years ago, wrote a receipt, which was almost like a cheque, for the custommer to sign.


    The amount would then take a bit longer time, (a couple of days, I think we told the custommers), to be withdrawn, from the custommers’ bank-accounts.

    So is the UK more than 20 years behind Norway, when it comes to this?

    This doesn’t seem likely, to me.

    I wonder if there have been some ‘Gremlins’ here, messing with my account.


    I think it’s poor custommer-service, that you don’t investigate what has happened here.


    I have also gone to business-school, and learned that the custommer is always right.

    I think the UK is poor on custommer-service.


    You should learn from the USA, I think.

    It doesn’t seem you have a custommer-service attitude, (towards custommers), here in the UK.


    Erik Ribsskog

    On Sat, Mar 2, 2013 at 3:40 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction. As requested your correspondence has been escalated to me.

    Our customers experience is important to us.  We expect our customers to have the best service possible and it is disappointing to us that this has not been your experience.

    As my colleagues have explained, when a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

    I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

    As you mention your card was then accepted on the second attempt, it may be there was a temporary error with the connection from your card supplier. To this end we would request you follow the guidance offered by my colleagues and contact your card provider for further information.

    I appreciate this was not the answer you were hoping for but I must stress that my colleagues have guided you correctly through all stages of your contact with us.  I hope you can speak with you banking group and source the answer you require.

    I appreciate you taking the time to get in touch.

     

    Kind regards

    Stacey Cannon | Careline Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 01.03.2013 04:50:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]

    Hi,

    thank you for your e-mail!

    I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.


    I think it’s poor custommer-support, that I have to go in the bank, and ask them, what has happened.


    I’ve sent you the recepts and all, so this is something you could find out, I think.

    You are just being lazy here, it seems to me.


    Dear I ask to get this escalated again?

    Regards,


    Erik Ribsskog

    On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.  I am sorry you are unhappy with my colleagues’ previous responses.

    I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct.  When a card is declined in store we are unable to establish the reason.  There can be several factors which can cause this, for example the merchant provider may be down.

    As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.

    I hope this information is useful to you and we look forward to seeing you in store again soon.

    Kind regards

    Jamie Morris | Senior Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 28.02.2013 12:27:46 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

    Hi,

    I’ve worked as a store manager myself in Norway.


    And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

    So this wasn’t good custommer-support, I think.


    Can I escalate this to your line-manager, please?

    Erik Ribsskog

    On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and further comments relating to your recent enquiry.

    I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk.  She’s asked me to send her apologies and was disappointed to hear of your experience.  She’s advised when a card is declined in store we aren’t able to establish the reason.  There can be several factors which can cause this for example the merchant provider may be down.

    I appreciate the time you have taken to contact us and I hope this information is helpful.

    Kind regards

    Ajay Chand | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 23.02.2013 04:27:35 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844]

    Hi,

    thank you for your e-mail!

    I don’t think it could have been the card-provider, that the problem was with.


    Because like one can see, on the recepits, that I attach copies of.


    The card worked again, a minute after if first had been refused.

    So it was just a temporarely problem, it seems.


    But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

    And this was in 1990/91.


    But we had bank-terminals, in every other till.

    And even 20 years ago, this didn’t happen.


    If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.


    So I think it’s to bad, that this worked in Norway, 20 years ago.


    But it doesn’t work in the UK, today.

    I know there is a company, in-between you and the banks.

    (I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

    So I think it could be some ‘Gremlins’ there perhaps.

    This company was called ‘Bank Accept’, (or something), in Norway.

    You probably have an equivalent, (to Bank Accept), here in the UK.


    So I send again about this.


    Perhaps you could escalate this to your line-manager.


    Erik Ribsskog

    On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Erik Ribsskog

    Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

    We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

    We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

    Kind regards

    Daniel Carr | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 19.02.2013 03:24:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Shopping instore

    The following comments have been made:
    Full Name: Erik Ribsskog
    Email: eribsskog@gmail.com
    Telephone:
    Subject: Complaint
    User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
    My visa card payment was first refused, even if there was enough money, on the account.
    I haven’t experienced this before.
    (Even if I’ve worked for almost a lifetime, in retail, in Norway).
    Do you need the recepit-number etc., to investigate this?
    Regards,
    Erik Ribsskog
    Address:
    Nectar Card Number:
    Order/Reference Number:
    Delivery Date:
    QUALITY
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes (batch; be; supplier):
    AVAILABILITY
    Product Name and/or barcode number:
    Store Name:
    Incident Date:
    GENERAL INFORMATION
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes(batch; bbe; supplier):
    Reference: CTU-1361287453578-393

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  • Nå tenkte jeg på det, som Ulf Havmo sa, på 80-tallet.

    (Mens han smilte på en hemmelighetsfull måte, vel).

    Etter at bestemor Ågot ikke ville fortelle han den historia, om da hu hadde tatt juledram-flaska, til ‘n Jebsen, som hu jobba, som tjenestepike hos, (under krigen).

    Ikke lenge etter dette, så satt Ulf Havmo, (han med ‘tømmerstokken’, som Geir Arne Jørgensen aka. Geri, (det samme som en av ulvene til Odin ble kalt vel), i klassen vår, kalte det, i gym-garderoben vår, på Svelvik ungdomsskole).

    Ulf Havmo, han satt i sofaen, hjemme hos meg, i Leirfaret 4B, (på Bergeråsen).

    Også sa han ‘åå så godt, Ågot’.

    (Som jeg vel har skrevet om, i Min Bok).

    Kanskje han mente Åsgård, (tenker nå jeg nå).

    Kanskje han også mente det, at det var Valhall, der hvor Jensen Møbler har bygget, oppå jordet mitt, (som vi kalte ‘Jordet til Lersbryggen’), tenkte jeg nå.

    Hvem vet.

    Så sånn er muligens det.

    Bare noe jeg tenkte på.

    Men men.

    Mvh.

    Erik Ribsskog

    PS.

    Jeg har også tenkt på det, at den broen Rimfrost, (eller hva det var den het igjen).

    Som gikk over til Åsgård, (ifølge norrøn  mytologi).

    Det kan vel kanskje ha vært Drammensfjorden?

    Som vel må ha vært mulig, å gå over, (oppå isen), om vinteren, i vikingtiden, osv.

    Så sånn er muligens det.

    Bare noe jeg tenkte på.

    Men men.

    PS 2.

    Eller kanskje det var isbreen, som en gang lå i Drammensfjorden, som var broen Rimfrost, tenkte jeg nå.

    Hvem vet.

    Så sånn er muligens det.

    Bare noe jeg tenkte på.

    Men men.

    PS 3.

    Det finnes jo forresten også et sted, (lenger sør i Vestfold), som heter Åsgårdstrand.

    (Som muligens var der, hvor faren min og hans samboer Haldis Humblen, dro meg med på campingferie.

    Etter at vi måtte dra fra en hytte ved Stavern, vel.

    På 80-tallet.

    Som jeg vel har skrevet om, i Min Bok).

    Så sånn er det.

    Bare noe jeg tenkte på.

    Men men.

'Bokhylla' 70-tallet 80-tallet 90-tallet Anmeldelse Arne Mogan Olsen Berger Bergeråsen Brev Christell Humblen Dagbladet.no Datatilsynet Drammen E-post Facebook Google Haldis Humblen Hm Identitetstyveri Ingeborg Ribsskog irc Jobbsøking i England Johannes Ribsskog johncons-blogg Karen Ribsskog Klage Larvik Liverpool Magne Winnem Mobilbilder Musikk Nettmobbing Online trakassering Oppdatering Oslo Pia Ribsskog Politiet Rimi Slektsforskning StatCounter Svelvik Twitter Wikipedia YouTube Ågot Mogan Olsen