johncons
  • Det jeg har tenkt å fikse på, på Posegodt, i månedene framover.

    (Etter å ha få satt Pinterest, på Bags of Sweets, blant annet).

    Det er å minske størrelsen på de to dropsene, i Posegodt sin logo.

    For jeg synes at dropset i Bags of Sweets sin logo, ble finere.

    Og det er kun på 90 prosent av størrelsen, i forhold til Posegodt sin logo.

    En annen ting, er at jeg har tenkt å prøve å finne klistremerke-etiketter-ark, for printere.

    Og så kan jeg kanskje klare å printe på etiketter, (til å ha på pakkene), på printeren.

    Så slipper jeg å teipe på de, liksom.

    Vi får se om jeg klarer å finne det.

    Det er også noen som har spurt om ikke Posegodt kan ha sesongvarer.

    Og det er ikke så lett å finne sesongvarer, som passer, med Posegodt sitt konsept, synes jeg.

    Men Creme Eggs, fra Cadbury, de passer bra med Posegodt sitt konsept, tenkte jeg, da jeg var i butikken, i forrige uke, (kan det vel ha vært).

    Det blir litt sent, å starte med de, i år, (synes jeg).

    For jeg har jo chocolate m&m’s, som ‘månedens nye vare’, (for mars), liksom.

    Men neste år, i januar eller februar, så skal jeg prøve å få til det, å ha med Cadbury Creme Eggs, i hundre grams poser, (er det vel).

    (Hvis alt går etter planen, da).

    Så vi får se om jeg klarer å få til dette.

    Vi får se.

    Mvh.

    Erik Ribsskog


  • Gmail – Klage på Kvinneguiden.no

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    Klage på Kvinneguiden.no



    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Mar 8, 2013 at 4:23 AM

    To:
    abo-bladkiosken@hm-media.no

    Hei,

    jeg kan se når noen linker til bloggen min, på et program, som heter StatCounter.

    Og deres forum Kvinneguiden skriver noe dritt om meg, som er på en skjermbilde-kopi, som jeg vedlegger denne e-posten.


    Dette forumet er jo som en kloakk, som skriver mye anonymt dritt om meg.

    Kanskje dere burde gjøre om på det, sånn at folk må registere seg, før de kommer med sitt degenererte oppgulp?

    Erik Ribsskog


    steng anonyme debattforum.JPG
    86K

    PS.

    Her er vedlegget:
    steng anonyme debattforum

  • Gmail – Ref: Re: Complaint

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    Ref: Re: Complaint



    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Mar 8, 2013 at 3:57 AM

    To:
    Andy Long <along@farmfoods.co.uk>

    Hi,

    yes I guess it would be fun to get a voucher, since I like food quite a lot.
    But it still seems strange to me, that you have stopped selling this product.

    Because since I’m an earlier grocery store manager, (who has almost worked a lifetime, in retail, in Norway), then I notice things like how much a product sells, (at least sometimes).


    And some weeks, I used to buy these chicken winglets, more than once.

    If I remember it right, these chicken wiglets sold quite a lot, and were sometimes almost sold out.

    So this seems strange to me.

    Maybe you lost money on them, since they were to expensive to make?

    But why did you sell them at a campaign-price of £2 a pack then?

    This dosn’t make much sense to me, I have to admit.


    But if I get a voucher, I could buy some other food to eat as comfort-food, (due to this disapointment), I guess.
    At least my address is:

    Erik Ribsskog

    10 Keith Court

    Keith Avenue
    Liverpool
    L4 5XJ
    Best regards,

    Erik Ribsskog

    On Thu, Mar 7, 2013 at 4:47 PM, Andy Long <along@farmfoods.co.uk> wrote:

    Dear Erik

    Thank you for your email.

    Unfortunately the decision to stop selling LA Diner Winglets was
    a commercial one, however
    we are very grateful to all of our customers who have been
    shopping with us and
    purchasing this item, and we do still value your custom.

    Please

    accept my sincere apologies for the inconvenience this must have
    caused. I would like to send you, with our compliments, a
    Farmfoods voucher as
    a gesture of goodwill. If you would like to forward details of
    your address I
    will get that in the post to you as soon as possible.

    Kind regards

    Andy Long

    Customer Services

    On 06/03/2013 19:09, Farmfoods Customer wrote:

    Hi,

    I was in your shop in Kirkdale today, (in Walton Road, I

    think the street is).

    I got a voucher from my landlord, last year, (since I sent

    back a form, that they sent me), and started shopping at your
    chain.

    I used to buy spicy chicken wiglets, around 700 grams, which

    were priced at £2.50, but were at a sales-campaign, (last year),
    and sold for £2.

    This is a lot of food, for two pounds, and it has both protein,
    (from the chicken), and carbo-hydrates, (from the ‘batter’), and
    I weight around 100 kilo, so I used to eat one 700-gram pack, as
    a dinner, in two servings.

    Then I really got feed up, I remember.

    But now, you only have the 27 chicken-fingers pack, (which also
    weighs around 700 gram).

    These doesn’t taste as spicy and good, as the spicy chicken
    wiglets, I think.

    It’s seems to me the spicy chicken wiglets, have been

    discontinued, (in your shops), right after they were on a big
    sales-campaign, (with reduced price, from £2.50 to £2).

    It seems strange to me, (who is an earlier Store Manager,

    from the Rimi-chain, (owned by ICA), in Norway), that you
    discontinue a product right after it has been on a big
    sales-campaign.

    Which would have created ‘more-sale’, (‘mersalg’ we call it,

    in Norway).

    The young woman at the check-out, at Farmfods in Walton Road

    today, said you didn’t have these, ‘at the minute’.

    But these have been gone for months now.

    (So they’ve been gone more than ‘a minute’, I think).

    So that’s why I thought I’d send an e-mail to you about this.

    Since the staff probably just said something, (since she called
    months for minutes, I reackon she just invented a reply, without
    really being aware of that this problem was discontinued).

    Something like this.

    So I wondered if you could tell me exatly what happened with

    the good-tasting dinner Spicy Chicken Wiglets, (around 700-750
    gram packs).

    Thanks in advance for help with finding out more about this!

    Best regards,

    Erik Ribsskog


  • Gmail – RE: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883]

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    RE: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883]



    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Mar 8, 2013 at 3:42 AM

    To:
    customerservice@sainsburys.co.uk

    Hi,

    I’ve sent to your college, Katarina Dick, about this, earlier this week.

    (And asked her to escalate).


    So this is being dealt with already, I think I have to say.


    Regards,


    Erik Ribsskog
    PS.

    Here is more about this:

    Hi,
    ok, I think it’s strange that all your machines doesn’t seem to work.

    It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).
    (Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

    A bank-terminal that refuses to let people pay by card, when they have money, on their account.
    That must be pretty rear, I think.
    And that this store also have a group of six self-service tills, that doesn’t work, the next week.

    (Which I haven’t seen in any other store.
    And these tills have been around since 2005, at least, I remember.
    Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

    So this seems very strange to me.
    It’s like an invasion of Gremlins, I think.
    And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?

    Have you had problems with an invasion from Mars?
    I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.

    Due to that there have been many problems, I would have wanted to escalate about this, please.
    It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

    It’s a problem with the whole industry, a lefleat I saw today at Tesco says.
    So due to this I want to escalate, please.
    Erik Ribsskog

    On Wed, Mar 6, 2013 at 2:51 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and the further information you provided.  I’m sorry to learn you’re unhappy with our response.

    As advised in our previous emails, if a card if declined in store we’re unable to establish the reason for this.  The instruction to decline the card comes direct from the card provider.  As I’m sure you can appreciate, we need to act on such requests.  

    The only way to resolve this is to contact your card provider.  They’ll be able to carry out a full investigation and establish the reason the card was declined.  Unfortunately, we’re unable to do this on your behalf.  

    Your card provider wouldn’t be able to provide us with any of this information.  This would constitute a breach of the Data Protection Act.  Your card provider will only be able to discuss this with you.  I’m sorry we’re not able to assist you further.  

    We appreciate you’ve taken the time to contact us again and hope you’re able to get this resolved soon.

    Kind regards

    Pamela Scott | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 05.03.2013 12:53:19 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165]

    Hi,

    I’ve sent about this complaint earlier today, (Monday):

    Erik Ribsskog

    PS.


    Here is more about this:

    Hi,

    ok, I think it’s strange that all your machines doesn’t seem to work.


    It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).



    (Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

    A bank-terminal that refuses to let people pay by card, when they have money, on their account.

    That must be pretty rear, I think.

    And that this store also have a group of six self-service tills, that doesn’t work, the next week.


    (Which I haven’t seen in any other store.


    And these tills have been around since 2005, at least, I remember.


    Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

    So this seems very strange to me.


    It’s like an invasion of Gremlins, I think.


    And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?



    Have you had problems with an invasion from Mars?

    I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.


    Due to that there have been many problems, I would have wanted to escalate about this, please.

    It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

    It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

    So due to this I want to escalate, please.


    Erik Ribsskog



    On Mon, Mar 4, 2013 at 10:58 AM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your email reply.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction.

    I can confirm that the information my colleague Jamie and Stacey provided you is correct.  When a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

    I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

    When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down.  We would request you follow the guidance offered by my colleagues and contact your card provider for further information.
    We appreciate you taking the time to come back to us and hope the information we have provided is useful.

    Kind regards

    Katrina Dick | Senior Customer Manager
    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262
    twitter.com/sainsburys | facebook.com/sainsburys

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 02.03.2013 05:28:17 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040]

    Hi,

    like I wrote in the first e-mail about this problem.

    If it was a problem with the connection, then the bank-terminals in Norway, more than twenty years ago, wrote a receipt, which was almost like a cheque, for the custommer to sign.


    The amount would then take a bit longer time, (a couple of days, I think we told the custommers), to be withdrawn, from the custommers’ bank-accounts.

    So is the UK more than 20 years behind Norway, when it comes to this?

    This doesn’t seem likely, to me.

    I wonder if there have been some ‘Gremlins’ here, messing with my account.


    I think it’s poor custommer-service, that you don’t investigate what has happened here.


    I have also gone to business-school, and learned that the custommer is always right.

    I think the UK is poor on custommer-service.


    You should learn from the USA, I think.

    It doesn’t seem you have a custommer-service attitude, (towards custommers), here in the UK.


    Erik Ribsskog

    On Sat, Mar 2, 2013 at 3:40 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction. As requested your correspondence has been escalated to me.

    Our customers experience is important to us.  We expect our customers to have the best service possible and it is disappointing to us that this has not been your experience.

    As my colleagues have explained, when a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

    I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

    As you mention your card was then accepted on the second attempt, it may be there was a temporary error with the connection from your card supplier. To this end we would request you follow the guidance offered by my colleagues and contact your card provider for further information.

    I appreciate this was not the answer you were hoping for but I must stress that my colleagues have guided you correctly through all stages of your contact with us.  I hope you can speak with you banking group and source the answer you require.

    I appreciate you taking the time to get in touch.

     

    Kind regards

    Stacey Cannon | Careline Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 01.03.2013 04:50:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]

    Hi,

    thank you for your e-mail!

    I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.


    I think it’s poor custommer-support, that I have to go in the bank, and ask them, what has happened.


    I’ve sent you the recepts and all, so this is something you could find out, I think.

    You are just being lazy here, it seems to me.


    Dear I ask to get this escalated again?

    Regards,


    Erik Ribsskog

    On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.  I am sorry you are unhappy with my colleagues’ previous responses.

    I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct.  When a card is declined in store we are unable to establish the reason.  There can be several factors which can cause this, for example the merchant provider may be down.

    As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.

    I hope this information is useful to you and we look forward to seeing you in store again soon.

    Kind regards

    Jamie Morris | Senior Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 28.02.2013 12:27:46 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

    Hi,

    I’ve worked as a store manager myself in Norway.


    And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

    So this wasn’t good custommer-support, I think.


    Can I escalate this to your line-manager, please?

    Erik Ribsskog

    On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and further comments relating to your recent enquiry.

    I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk.  She’s asked me to send her apologies and was disappointed to hear of your experience.  She’s advised when a card is declined in store we aren’t able to establish the reason.  There can be several factors which can cause this for example the merchant provider may be down.

    I appreciate the time you have taken to contact us and I hope this information is helpful.

    Kind regards

    Ajay Chand | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 23.02.2013 04:27:35 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844]

    Hi,

    thank you for your e-mail!

    I don’t think it could have been the card-provider, that the problem was with.


    Because like one can see, on the recepits, that I attach copies of.


    The card worked again, a minute after if first had been refused.

    So it was just a temporarely problem, it seems.


    But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

    And this was in 1990/91.


    But we had bank-terminals, in every other till.

    And even 20 years ago, this didn’t happen.


    If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.


    So I think it’s to bad, that this worked in Norway, 20 years ago.


    But it doesn’t work in the UK, today.

    I know there is a company, in-between you and the banks.

    (I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

    So I think it could be some ‘Gremlins’ there perhaps.

    This company was called ‘Bank Accept’, (or something), in Norway.

    You probably have an equivalent, (to Bank Accept), here in the UK.


    So I send again about this.


    Perhaps you could escalate this to your line-manager.


    Erik Ribsskog

    On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Erik Ribsskog

    Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

    We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

    We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

    Kind regards

    Daniel Carr | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 19.02.2013 03:24:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Shopping instore

    The following comments have been made:
    Full Name: Erik Ribsskog
    Email: eribsskog@gmail.com
    Telephone:
    Subject: Complaint
    User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
    My visa card payment was first refused, even if there was enough money, on the account.
    I haven’t experienced this before.
    (Even if I’ve worked for almost a lifetime, in retail, in Norway).
    Do you need the recepit-number etc., to investigate this?
    Regards,
    Erik Ribsskog
    Address:
    Nectar Card Number:
    Order/Reference Number:
    Delivery Date:
    QUALITY
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes (batch; be; supplier):
    AVAILABILITY
    Product Name and/or barcode number:
    Store Name:
    Incident Date:
    GENERAL INFORMATION
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes(batch; bbe; supplier):
    Reference: CTU-1361287453578-393

    **********************************************************************
    Visit www.sainsburys.co.uk for food and drink inspiration, financial services, TVs, laptops, home and garden and much more, or to buy groceries online. You can live well for less than you thought at Sainsbury’s based on price perception data.


    Don’t print this email unless you really need to; think of the environment and save a tree!


    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.
    If you have received this email in error please notify the system manager (postmaster@sainsburys.co.uk).


    This footnote also confirms that this email message has been swept for the presence of computer viruses, but does not warrant that the message is virus free.


    Email sent to Sainsbury’s systems may be monitored by the company.


    J Sainsbury plc (185647 England)
    Sainsbury’s Supermarkets Limited (3261722 England)


    Registered Offices:
    33 Holborn
    London EC1N 2HT
    **********************************************************************

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