johncons

  • Gmail – Svar på innsynsforespørsel

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    Svar på innsynsforespørsel



    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Mar 1, 2013 at 4:40 AM

    To:
    Barne- og likestillings- og inkluderingsdepartementet <postmottak@bld.dep.no>

    Cc:
    Postmottak Sivilombudsmannen <postmottak@sivilombudsmannen.no>

    Hei,


    hva skal dette bety?


    Jeg har aldri kommet med en eneste innsynsbegjering i hele mitt liv.

    Hvorfor sender dere meg denne dritten her?

    Erik Ribsskog


    2013/2/28 Barne- og likestillings- og inkluderingsdepartementet <postmottak@bld.dep.no>

    Sak: 10/5370-4 Samhandling i forhold til diskriminering av unge homofile – enkelthenvendelse

    Dokument: Samhandling i forhold til diskriminering av unge homofile – Avslag på ønske om møte

    Vi viser til Deres begjæring om innsyn i dokument 4 i  sak 10/5370. Begjæring om innsyn er innvilget og dokumentet følger vedlagt.

    Med vennlig hilsen
    Barne- likestillings- og inkluderingsdepartementet
    Arkivet

    Postboks 8036 Dep
    0030 Oslo

    http:  www.regjeringen.no
    e-post:  postmottak@bld.dep.no


  • Gmail – Update/Fwd: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    Update/Fwd: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]



    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Mar 1, 2013 at 4:33 AM

    To:
    customerservice@sainsburys.co.uk

    Hi,

    today, (Thursday), I was at this store again, (at around 3.30PM).
    All the six self-service check-outs, close to the exit-doors, where closed.
    A group of higher managers, (I think it must have been), were standing close to the four other self-service check-outs, on the other side of the cafeteria.


    What was going on here?

    How can six out of six self-service tills suddently not work?

    Are you co-operating with the candid camera or something?

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Thu, Feb 28, 2013 at 12:27 AM
    Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]
    To: customerservice@sainsburys.co.uk

    Hi,

    I’ve worked as a store manager myself in Norway.


    And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

    So this wasn’t good custommer-support, I think.

    Can I escalate this to your line-manager, please?

    Erik Ribsskog

    On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and further comments relating to your recent enquiry.

    I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk.  She’s asked me to send her apologies and was disappointed to hear of your experience.  She’s advised when a card is declined in store we aren’t able to establish the reason.  There can be several factors which can cause this for example the merchant provider may be down.

    I appreciate the time you have taken to contact us and I hope this information is helpful.

    Kind regards

    Ajay Chand | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 23.02.2013 04:27:35 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844]

    Hi,

    thank you for your e-mail!

    I don’t think it could have been the card-provider, that the problem was with.


    Because like one can see, on the recepits, that I attach copies of.


    The card worked again, a minute after if first had been refused.

    So it was just a temporarely problem, it seems.


    But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

    And this was in 1990/91.


    But we had bank-terminals, in every other till.

    And even 20 years ago, this didn’t happen.


    If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.


    So I think it’s to bad, that this worked in Norway, 20 years ago.


    But it doesn’t work in the UK, today.

    I know there is a company, in-between you and the banks.

    (I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

    So I think it could be some ‘Gremlins’ there perhaps.

    This company was called ‘Bank Accept’, (or something), in Norway.

    You probably have an equivalent, (to Bank Accept), here in the UK.


    So I send again about this.


    Perhaps you could escalate this to your line-manager.


    Erik Ribsskog

    On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Erik Ribsskog

    Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

    We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

    We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

    Kind regards

    Daniel Carr | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 19.02.2013 03:24:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Shopping instore

    The following comments have been made:
    Full Name: Erik Ribsskog
    Email: eribsskog@gmail.com
    Telephone:
    Subject: Complaint
    User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
    My visa card payment was first refused, even if there was enough money, on the account.
    I haven’t experienced this before.
    (Even if I’ve worked for almost a lifetime, in retail, in Norway).
    Do you need the recepit-number etc., to investigate this?
    Regards,
    Erik Ribsskog
    Address:
    Nectar Card Number:
    Order/Reference Number:
    Delivery Date: p>
    QUALITY
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes (batch; be; supplier):
    AVAILABILITY
    Product Name and/or barcode number:
    Store Name:
    Incident Date:
    GENERAL INFORMATION
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes(batch; bbe; supplier):
    Reference: CTU-1361287453578-393

    **********************************************************************
    Visit www.sainsburys.co.uk for food and drink inspiration, financial services, TVs, laptops, home and garden and much more, or to buy groceries online. You can live well for less than you thought at Sainsbury’s based on price perception data.


    Don’t print this email unless you really need to; think of the environment and save a tree!


    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.
    If you have received this email in error please notify the system manager (postmaster@sainsburys.co.uk).


    This footnote also confirms that this email message has been swept for the presence of computer viruses, but does not warrant that the message is virus free.


    Email sent to Sainsbury’s systems may be monitored by the company.


    J Sainsbury plc (185647 England)
    Sainsbury’s Supermarkets Limited (3261722 England)


    Registered Offices:
    33 Holborn
    London EC1N 2HT
    **********************************************************************


  • Gmail – Innsyn 1200344-12 og -13

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    Innsyn 1200344-12 og -13



    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Mar 1, 2013 at 4:26 AM

    To:
    NORAD-Post-Innsyn <post-innsyn@norad.no>

    Hei,

    hva skal dette bety?

    Jeg har aldri kommet med en eneste innsynsbegjering i hele mitt liv.

    Hvorfor sender dere meg denne dritten her?

    Erik Ribsskog

    2013/2/28 NORAD-Post-Innsyn <post-innsyn@norad.no>

    Innsyn innvilget

    Saksbehandler, Aynur Gundogan
    Ansvarlig leder, Vigdis Halvorsen – seksjon for utviklingsinitiativ
    Avdeling for sivilt samfunn

    28.2.2013

    —–Original Message—–
    From: eribsskog@gmail.com [mailto:eribsskog@gmail.com]
    Sent: 21. februar 2013 22:54
    To: NORAD-Postmottak – Arkiv
    Subject: Innsynskrav

    Til: Direktoratet for utviklingssamarbeid
    Bestillingsdato: 21.02.2013

    Svar på dette innsynskravet ønskes sendt med e-post til: eribsskog@gmail.com

    Innsynskravet er bestilt av:

    E-post: eribsskog@gmail.com

    Saksnr.: 2012/344 | Dok. nr.: 13 | Sekvensnr.: 13660
    Sak: QZA-0337 QZA-12/0215 Reisestøtte Disability and HIV Leadership Forum
    Dokument: AIDS-Free World’s Report on the HIV & Disability Leadership Forum Dok. dato: 12.12.2012 | Journaldato: 13.12.2012
    Avsender: AIDS-Free World

    Saksnr.: 2012/344 | Dok. nr.: 12 | Sekvensnr.: 18067
    Sak: QZA-0337 QZA-12/0215 Reisestøtte Disability and HIV Leadership Forum
    Dokument: QZA-0337 QZA-12/0215 Godkjent rapport Disability and HIV Leadership Forum Dok. dato: 26.09.2012 | Journaldato: 17.10.2012
    Mottaker: AIDS-Free World Canada

  • David Hjort, han begynte jo å jobbe, på Rimi Bjørndal, høsten 1997, (må det vel ha vært).

    Og han inviterte meg, en del ganger, til å besøke han og Heidi fra Nord-Norge, i Elgtråkket, (eller hvor det var igjen), på Bjørndal.

    Den første gangen, som jeg var der, så var det vel for å hjelpe David Hjort, med å skjønne internett, (og irc), som han nettopp hadde fått seg.

    (Internett var ganske nytt, i 1997, (eller om dette var i 1998).

    Så David Hjort var nok blant de første, på Bjørndal, som fikk seg det..

    Noe sånt).

    Og Heidi fra Nord-Norge, hu lagde også taco, en gang, som jeg var på besøk hos dem, (husker jeg).

    Sånn taco-set, som heter Santa Maria, (eller Old El Paso), for eksempel, var det vel, som hu lagde.

    Så det var krydret kjøttdeig og salat, som man spiste, fra taco-skjell, og tok salsa-dressing på, vel.

    (Noe sånt).

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Under et av disse besøkene mine, hos David Hjort, på Bjørndal, så skulle vi ut på byen, (husker jeg).

    Og jeg husker det, at Heidi fra Nord-Norge, hu sa det, at David Hjort var ‘som ei jente’, siden han stod så lenge på badet, før han ble ferdig å stelle håret, (eller hva det var).

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    David Hjort hadde også noen slags kontaktlinser, på den her tida, (husker jeg).

    Og de kontaktlinsene, de fikk øynene hans til å se ut som dyreøyne eller djeveløyne, husker jeg.

    (Noe sånt).

    Så det var vanskelig å ta David Hjort helt på alvor.

    Siden han brukte penger på sånt ‘tøys’ da, (som ihvertfall jeg tenkte på sånt som).

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    David Hjort sa også at han likte å ta en dusj, ‘for å få varmen’, (eller noe sånt), husker jeg.

    (På den her tida).

    Hva nå han mente med det.

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Det jeg husker best, fra den her byturen, med David Hjort.

    (For Heidi fra Nord-Norge, hu skulle visst ikke være med, (av en eller annen grunn).

    Hvis jeg husker det riktig).

    Det var at David Hjort dro meg med, i en drosje, til utafor Chatau Neuff der, (student-utestedet), på Majorstua.

    Før vi dro i en drosje ned til sentrum igjen, vel.

    (Noe sånt).

    Så det var mye drosjekjøring, den første gangen, som David Hjort og jeg, dro ut på byen, (husker jeg).

    (Eller, den første gangen, som vi var på byen, det var vel på den juleølsmakinga, til Mack.

    Da jeg møtte hu Bærumsdama.

    Som jeg har skrevet om tidligere.

    Så dette var nok den andre gangen, som David Hjort og meg, var ute på byen da.

    Noe sånt).

    Og det var muligens etter at David Hjort dro hjem til Bjørndal, (denne kvelden).

    At jeg traff Therese, (fra Rimi Bjørndal), på Studenten.

    (I første etasje der.

    Altså i etasjen over der jeg møtte Ingvill Storø, fra Rimi Langhus, (og typen hennes), sommeren 2003, var det vel.

    Som jeg har skrevet om i et tidligere kapittel).

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    David Hjort, han hadde også et råd, om hvordan damer man skulle gå for, når man var på sjekker’n, (husker jeg).

    Og det var å gå for damer, som hadde pene kropper, og stygge ansikt, (husker jeg).

    Og det var fordi at disse damene, (som hadde sexy kropper og ikke så pene tryner), de ville yte mer i senga,  for å kompansere, for at de hadde stygge tryner da, (ifølge David Hjort).

    (Noe sånt).

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Noen år etter det her.

    (En gang vi var på utestedet Headlines, vel.

    Etter at David Hjort hadde blitt sammen med Melina Jørgensen, muligens).

    Så kom David Hjort med et annet sjekketriks, (husker jeg).

    Og det var at damer likte karer som bare gikk i svarte klær, (husker jeg).

    (Noe sånt).

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    En av de første gangene, som David Hjort og meg, var på byen.

    Så hadde David Hjort ‘babla’ om det, (husker jeg).

    At han en gang fikk seg ‘bursdaggave-sex’, av ei dame, som bodde, i området nederst i Maridalsveien der.

    Og jeg har lurt på det, et par ganger, som det kan ha vært stesøstera mi Christell, (husker jeg), som ga David Hjort denne ‘bursdaggaven’.

    (Siden hu jo bodde, like ved Terningen Matcafe der.

    Sammen med Hege fra Rødgata, i Drammen.

    Ihvertfall i et år, vel.

    Mens hu tok opp noen fag, fra videregående, var det vel.

    Skoleåret 1992/93.

    Så hva hu gjorde skoleåret 1991/92, det veit jeg ikke.

    For må vel ha vært russ 91, såvidt jeg kan skjønne.

    Men hu jobba vel kanskje i gavebutikken Casa, på Gulskogen Senteret, i Drammen.

    Hvor hu hadde ekstrajobb, skoleåret 1988/89, husker jeg.

    Det er mulig).

    Men det tørr jeg ikke å si sikkert.

    Men hvorfor skulle David Hjort ellers nevne det her, (mener jeg).

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    En av de første gangene, som David Hjort og jeg, var på ‘før-Blå’.

    (Eller, om det var ‘før-Blå’, det veit jeg ikke.

    For jeg har aldri vært på Blå, (for å være ærlig).

    Men det var nederst i Maridalsveien der ihvertfall.

    På andre sida av Maridalsveien, av en Texaco-stasjon, var det vel.

    Noe sånt.

    Og ‘nedi der’, så ligger vel Blå, i ‘våre dager’, ettersom jeg har skjønt.

    Noe sånt).

    David Hjort og meg, vi var ihvertfall på et ganske stort techno-utested, da.

    Som var nederst i Maridalsveien der.

    Nemlig der som hu svenske Linda, fra Rimi Bjørndal, en gang hadde tatt rundt Toro og meg, og kalt oss for ‘gutta mine’, som jeg har skrevet om, i et tidligere kapittel.

    Og grunnen til at vi var på ‘før-Blå’, så mye.

    Det var vel fordi at Toro, kjente de som drev det utestedet, og fikk oss Rimi Bjørndal-folka, skrevet opp på en gjesteliste der, da.

    (Hvis jeg husker det riktig).

    Noe sånt.

    Og den første gangen, som vi Rimi Bjørndal-folka, (Toro, David Hjort og meg), liksom hadde ‘fredagspils’, på ‘før-Blå’.

    Så falt David Hjort, ned i et hull i bakken, (husker jeg).

    Når David Hjort og meg, gikk ut fra ‘før-Blå’, for å enten dra hjem hver for oss, eller dra videre ut på byen, da.

    (Noe sånt).

    Og da stod det en gjeng folk, og så på det her da, (husker jeg).

    Og det var ikke så mye lys, i den ‘Blå-gata’, husker jeg.

    (Som jeg tror at må ha vært Brenneriveien.

    Etter å ha sett litt på Google Maps nå).

    Så dette var nok noe tull, fra en sånn ‘Blå-gjeng’, (eller noe sånt), vil jeg tippe på.

    Og dette var et sluk, eller noe, som David Hjort falt ned i, da.

    Og han falt vel en drøy meter, (hvis det ikke var nærmere halvannen meter), ned i det her hullet, da.

    Men han kom seg for opp igjen, da.

    Så David Hjort, han var ikke egentlig som ei jente, (synes jeg).

    For jeg tror at David Hjort, er mye sterkere, enn de fleste jenter.

    (Hvis jeg skal være ærlig).

    Siden han kom seg så fort opp, av det her hullet, i fortauet, i Brenneriveien.

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Så David Hjort, han dreit seg ut skikkelig en gang, da.

    (Må man vel si).

    Da han falt ned i det her hullet.

    Jeg var ihvertfall glad for at det ikke var meg som dreit meg ut sånn, (for å si det sånn).

    Men jeg nevnte vel ikke noe om det her fallet, (til David Hjort), til noen, på jobben, (eller andre steder).

    For det ville vel blitt som mobbing, (må man vel si).

    Så det var ikke sånn at jeg spredde det, at David Hjort hadde ‘driti seg ut’, da.

    (Sånn som jeg husker det, ihvertfall).

    Så sånn var det.

    Bare noe jeg tenkte på.

    Men men.

    Det var fortsatt mye mer som hendte, den tida, som jeg bodde, på St. Hanshaugen.

    Og dette tenkte jeg at jeg skulle prøve å få skrevet mer om, i de neste kapitlene, av Min Bok 5.

    Så vi får se om jeg klarer å få til det.

    Vi får se.


  • Gmail – RE: FW: INNSYN 26984. 12/06015-3

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    RE: FW: INNSYN 26984. 12/06015-3



    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, Feb 28, 2013 at 1:36 PM

    To:
    Halsaa Cathrine <cathrine.halsaa@mfa.no>

    Hei,

    jeg ville nå ønsket at dere skulle undersøke hvordan denne feilsendingen kunne oppstå.
    Hvem er det som bruker mitt navn i denne sammenhengen?
    Dette er jo snakk om identitetstyveri, som er noe styggdom, sånn som jeg har skjønt det.

    Og noen dager, så får jeg opp til 20 sånne e-poster, fra myndighetene, om innsynskrav.

    Så hvis dere kan finne ut mer om hva som førehev, så hadde det vært glimrende, (for å si det sånn).


    Det burde vel være en selvfølge at dere da finner ut hvem som får dere til å sende meg denne dritten, mener jeg.


    Erik Ribsskog

    2013/2/28 Halsaa Cathrine <cathrine.halsaa@mfa.no>

    Hei, vi har fått flere innsynsbegjæringer hvor din epostaddresse er oppført. Vi er pliktige til å gi innsyn innen tre dager. Da sender vi ikke flere innsyn

    da du sier det ikke er du som står bak disse.

    Mvh

    Cathrine Halsaa

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]

    Sent: 27. februar 2013 18:22
    To: Halsaa Cathrine
    Cc: Postmottak Sivilombudsmannen
    Subject: Re: FW: INNSYN 26984. 12/06015-3 – Tilsagnsbrev for lesbiske, homofile, bifile og transpersoner – LLH – rettighetsarbeid for LHBT i sør 2012, NOK 4.532.000 QZA 12/0200Landsforeningen

    Hei,

    hva skal dette bety?

    Jeg har aldri sendt en eneste innsynsbegjæring hele mitt liv.

    Hvorfor sender dere meg den dritten her?

    Erik Ribsskog

    2013/2/27 Halsaa Cathrine <cathrine.halsaa@mfa.no>

    Kopi av dokumenter det har blitt bedt om innsyn i

    Mvh

    Cathrine Halsaa

    From: Ashton

    Merete On Behalf Of Seksjon for MR og demokrati
    Sent: 26. februar 2013 13:00
    To: Halsaa Cathrine
    Cc: Sætre Halvor; Mollestad Ingrid
    Subject: FW: INNSYN 26984. 12/06015-3 – Tilsagnsbrev for lesbiske, homofile, bifile og transpersoner – LLH – rettighetsarbeid for LHBT i sør 2012, NOK 4.532.000 QZA 12/0200Landsforeningen

    Importance: High

    From: Engedahl

    Torill Koch On Behalf Of Enhet for publikumshenvendelser(Arkiv)
    Sent: 25. februar 2013 15:51
    To: Seksjon for MR og demokrati
    Subject: INNSYN 26984. 12/06015-3 – Tilsagnsbrev for lesbiske, homofile, bifile og transpersoner – LLH – rettighetsarbeid for LHBT i sør 2012, NOK 4.532.000 QZA 12/0200Landsforeningen

    Importance: High

    Bestilling av saksdokumenter

    Vedlagt følger bestillingsskjema og dokumenter til vurdering for innsyn. Bestillingen er beklageligvis forsinket grunnet stor pågang av innsynbegjæringer.

           Innsyn skal besvares innen 3 virkedager.

           Hvis innsyn innvilges uten at dokumentet sladdes er det ikke lenger nødvendig å fylle ut og skanne bestillingsskjema. Svar til innsynsanmoder skal inneholde saksbehandlers navn og selve dokumentet.

           Hvis innsyn avslås eller dokumentet sladdes er det ikke lenger nødvendig å fylle ut og skanne bestillingsskjema. Men man skal
    alltid oppgi følgende til innsynsanmoder:

    o  
    Lovhjemmel for avslag eller sladd.  Oversikt over § ses i bestillingsskjema.

    o  
    Informere om klageadgang. Følgende tekst skal alltid tas med: «Ved avslag kan det kreves grunngiving av avslaget innen 3 uker fra mottak i henhold til OFFL. § 31, 2.ledd. Avslag om begjæring om innsyn kan påklages i samsvar med OFFL § 32, 1.ledd.»

    o  
    Offentlighetskoordinator bes holdt orientert under behandling av klagesaker.

           Ved sladding av dokumenter: bruk svart tusj som dekker godt og kopier deretter dokumentet før det skannes inn.

           For informasjon om ev. tidligere innsyn i dokumentet – se under fanen Merknader i P360.

    Saksbehandler sender svar direkte til journalist/bestiller med kopi til Enhet for publikumshenvendelser.

    Vennligst referer alltid til innsynsnr. og P360 saks/dok.nr. i subject feltet i e-posten.

    Spørsmål vedr. praktisering av Offentleglova kan rettes til offentlighetskoordinator Jon Ramberg.

    Med vennlig hilsen

    Enhet for publikumshenvendelser

    Tlf: 50360


  • Gmail – RE: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    RE: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]



    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, Feb 28, 2013 at 12:27 AM

    To:
    customerservice@sainsburys.co.uk

    Hi,

    I’ve worked as a store manager myself in Norway.

    And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

    So this wasn’t good custommer-support, I think.

    Can I escalate this to your line-manager, please?

    Erik Ribsskog

    On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and further comments relating to your recent enquiry.

    I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk.  She’s asked me to send her apologies and was disappointed to hear of your experience.  She’s advised when a card is declined in store we aren’t able to establish the reason.  There can be several factors which can cause this for example the merchant provider may be down.

    I appreciate the time you have taken to contact us and I hope this information is helpful.

    Kind regards

    Ajay Chand | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 23.02.2013 04:27:35 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844]

    Hi,

    thank you for your e-mail!

    I don’t think it could have been the card-provider, that the problem was with.


    Because like one can see, on the recepits, that I attach copies of.


    The card worked again, a minute after if first had been refused.

    So it was just a temporarely problem, it seems.


    But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

    And this was in 1990/91.


    But we had bank-terminals, in every other till.

    And even 20 years ago, this didn’t happen.


    If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.


    So I think it’s to bad, that this worked in Norway, 20 years ago.


    But it doesn’t work in the UK, today.

    I know there is a company, in-between you and the banks.

    (I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

    So I think it could be some ‘Gremlins’ there perhaps.

    This company was called ‘Bank Accept’, (or something), in Norway.

    You probably have an equivalent, (to Bank Accept), here in the UK.


    So I send again about this.


    Perhaps you could escalate this to your line-manager.


    Erik Ribsskog

    On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Erik Ribsskog

    Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

    We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

    We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

    Kind regards

    Daniel Carr | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 19.02.2013 03:24:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Shopping instore

    The following comments have been made:
    Full Name: Erik Ribsskog
    Email: eribsskog@gmail.com
    Telephone:
    Subject: Complaint
    User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
    My visa card payment was first refused, even if there was enough money, on the account.
    I haven’t experienced this before.
    (Even if I’ve worked for almost a lifetime, in retail, in Norway).
    Do you need the recepit-number etc., to investigate this?
    Regards,
    Erik Ribsskog
    Address:
    Nectar Card Number:
    Order/Reference Number:
    Delivery Date:
    QUALITY
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes (batch; be; supplier):
    AVAILABILITY
    Product Name and/or barcode number:
    Store Name:
    Incident Date:
    GENERAL INFORMATION
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes(batch; bbe; supplier):
    Reference: CTU-1361287453578-393

    **********************************************************************
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  • Gmail – PHSO: Reference EN-115058 – Your complaint to the Parliamentary and Health Service Ombudsman

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    PHSO: Reference EN-115058 – Your complaint to the Parliamentary and Health Service Ombudsman



    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, Feb 28, 2013 at 12:19 AM

    To:
    Phso Enquiries <Phso.Enquiries@ombudsman.org.uk>

    Hi,

    ok, my grand-father, in Norway, (Øivind Olsen), once said, (around 1980), that he didn’t like a Norwegian ombudsman, (the Norwegian IPCC).
    I guess he wondered why the complaints weren’t following the order-lines.

    I think it’s like democracy is watered out a bit, when one have all these ombudsmen, (both in Norway and in the UK), which aren’t democraticaly elected.

    (As far as I understand it, at least).

    So these ombudsmen everywhere means society is getting less democratic, I think.

    If I dear to say that.

    Don’t you have a mnistry which I can complain about the Concil to?

    Thanks for the e-mail anyway!

    Best regards,


    Erik Ribsskog

    On Wed, Feb 27, 2013 at 12:53 PM, Phso Enquiries <Phso.Enquiries@ombudsman.org.uk> wrote:

    PROTECT – SENSITIVE

    We are committed to keeping your information secure.  As part of that commitment we have decided that when we send you information by email we may have to remove some details.  This includes information that may identify you, or any other person and sometimes the body complained about.

    Dear Sir
    Our reference: EN-115058 (please quote in any future correspondence)

    Thank you for copying us into your emails of 15 February 2013 regarding your complaint.

    As I understand from your email, you have raised your complaint about Liverpool

    City Council with the Local Government Ombudsman (LGO) and are unhappy with their response to your complaint.  

    The list of departments, agencies and organisations which we are able to investigate is determined by law. Unfortunately, we cannot look at complaints about Local Councils or the LGO.

    If you are dissatisfied with the decision that the LGO has made regarding your complaint, you will need to re-approach them and ask them how to take matters further.  

    I am sorry that we are unable to assist you with your complaint but hope the information provided is of use.

    Yours faithfully
    Lyndsey Carpenter

    Customer Service Officer
    Parliamentary and Health Service Ombudsman

    Millbank

    Millbank Tower
    London

    SW1P 4QP

    T: 0345 015 4033

    E: phso.enquiries@ombudsman.org.uk

    www.ombudsman.org.uk


    The original of this email was scanned for viruses by Government Secure Intranet virus scanning service supplied exclusively by Cable & Wireless in partnership with MessageLabs.
    On leaving the GSI this email was certified virus free.
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  • Gmail – RE: Complaint Ref. 1-2433956351

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    RE: Complaint Ref. 1-2433956351



    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, Feb 28, 2013 at 12:11 AM

    To:
    “customercare@postoffice.co.uk” <customercare@postoffice.co.uk>

    Hi,

    ok, I’ll wait for a couple of weeks, to see if I get a reply then.
    Thanks for the e-mail.
    Best regards,
    Erik Ribsskog

    On Wed, Feb 27, 2013 at 10:16 AM, customercare@postoffice.co.uk <customercare@postoffice.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your email, which I have passed to our Customer Care Team who are dealing with your complaint.

    If you need to contact us, please phone us on the number shown below quoting the above reference number. Or you can email us via customercare@postoffice.co.uk

    Kind regards

    Kevin Storr

    Customer Service Advisor.

    Telephone: 08457 22 33 44

    Textphone : 08457 22 33 55 (For the Deaf and Hard of Hearing)

    —— ORIGINAL MESSAGE —–
    FROM: eribsskog@gmail.com
    TO: customercare@postoffice.co.uk <customercare@postoffice.co.uk>

    SENT: 25 February 2013 22:33:59 (GMT Standard Time)

    Hi,

    ok, I was at the Post Office, on today and Friday, (I think it must have
    been).

    (I go there quite often, because I have a web-shop, and I also sometimes
    need to pay bills there, etc).

    And I didn’t see the mentioned new middle-aged post-office man there then.

    So perhaps he’s really working at another Post Office, or something.

    Who knows.

    Thanks for the e-mail anyway.

    Best regards,

    Erik Ribsskog

    On Mon, Feb 25, 2013 at 10:17 AM, customercare@postoffice.co.uk <
    customercare@postoffice.co.uk
    > wrote:
    >
    >
    > Dear Mr Ribsskog
    >
    >
    >
    > Thank you for your email advising us of the Post Office you used.
    >
    >
    >
    > I have passed this information onto our Customer Care Team who is dealing
    > with your complaint.
    >
    >
    >
    > If you need to contact us, please phone us on the number shown below
    > quoting our reference number. Or you can email us via *
    > customercare@postoffice.co.uk*
    >
    > * *
    >
    > Kind regards
    >
    >
    >
    > Kevin Storr
    >
    > Customer Service Advisor.
    >
    >
    >
    > Telephone: 08457 22 33 44
    >
    > Textphone : 08457 22 33 55 (For the Deaf and Hard of Hearing)
    >
    >
    >
    > —— ORIGINAL MESSAGE —–
    >
    > FROM: eribsskog@gmail.com

    >
    > TO: customercare@postoffice.co.uk <customercare@postoffice.co.uk>
    >
    > SENT: 23 February 2013 13:53:03 (GMT Standard Time)
    >
    > Hi,
    >
    > like I wrote in my last e-mail, it’s the one in Winslow St., in Walton,
    in
    > Liverpool.
    >
    > It’s only one post office in that street.
    >
    > Thanks for the e-mail!
    >
    > Best regards,
    >
    > Erik Ribsskog
    >
    >
    > On Sat, Feb 23, 2013 at 7:12 AM, customercare@postoffice.co.uk
    <customercare@postoffice.co.uk
    > > wrote:
    >
    > >
    > >
    > > Dear Mr Ribsskog
    > >
    > >
    > >
    > > I am sorry that you have had to contact us regarding a local Post
    Office
    > > branch.
    > >
    > >
    > >
    > > Please could you confirm the name and address of the Post Office used
    > > quoting the above reference number. This will enable us to fully
    > > investigate any concerns that you have raised.  You should expect to
    > > receive a full response by email within 10 working days.
    > >
    > >
    > >
    > > If you need to contact us, please phone us on the number shown below
    > > quoting our reference number. Or you can email us via *
    > > customercare@postoffice.c <customercare@postoffice.co.uk>**o.uk*
    > >
    > > * *
    > >
    > > Yours sincerely
    > >
    > >
    > >
    > > Kevin Storr
    > >
    > > Customer Service Advisor.
    > >
    > >
    > >
    > > Telephone: 08457 22 33 44
    > >
    > > Textphone : 08457 22 33 55 (For the Deaf and Hard of Hearing)
    > >
    > >
    > >
    > > —— ORIGINAL MESSAGE —–
    > >
    > > FROM: noreply@rmg-ebusiness.com
    >
    > >
    > > TO: polcustomercare@postoffice.co.uk
    > >
    > > SENT: 21 February 2013 19:52:12 (GMT Standard Time)
    > >
    > > Complaint
    > >
    > > Date: Thursday, February 21, 2013 – 20:50
    > >
    > > Title: Mr.
    > >
    > > First name: Erik
    > >
    > > Last name: Ribsskog
    > >
    > > Address: 10 Keith Court, Keith Avenue
    > >
    > > Town: Liverpool
    > >
    > > Postcode: L4 5XJ
    > >
    > > Telephone number:
    > >
    > > Email address: eribsskog@gmail.com
    > >
    > > Existing reference numbers:
    > >
    > > Complaint details: Hi,
    > >
    > > I was at the Post Office, in Winslow St., in Walton, in Liverpool,
    today,
    > > right before closing-time, at 5.30 PM.
    > >
    > > The front-door was open, so the Post Office wasn’t closed.
    > >
    > > Still the new midle-aged man in the check-out had closed his
    > work-station.
    > >
    > > So he complained to me, he had to start everything up again.
    > >
    > > But then he really complained about me, I think.
    > >
    > > He shouldn’t close down his work-station before the Post Office door is
    > > locked, by the manager and the last custommer has left the Post Office.
    > >
    > > The manager, (an old woman), locked me out.
    > >
    > > And then it was past closing-time.
    > >
    > > But if the post-office clerk hadn’t closed his systems early, (so that
    he
    > > had
    > > to restart them again), then I would have been out of there earlier.
    > >
    > > It isn’t good custommer-support when staff complain like this, to the
    > > customers, even if they haven’t done anything wrong, really.
    > >
    > > I also wonder about the manager there.
    > >
    > > When some customers, who arrived there after me, was talking through
    the
    > > door.
    > >
    > > Then she kind of hid, quite far in, in the post-office, and the new
    > > post-office-man had to talk to the customers outside, through the door.
    > >
    > > Just something I thought about while I complained.
    > >
    > > I’ve been working as a retail manager for ten  years, and didn’t think
    > this
    > > was very good custommer-support.
    > >
    > > At least not from the clerk who closed down his computer-systems early.
    > >
    > > Yours sincerely,
    > >
    > > Erik RIbsskog
    > >
    > > Preferred contact method: Email
    > >
    > >
    > >
    > >
    > > ***********************************************************************
    > > This email and any attachments are confidential and intended for the
    > > addressee only. If you are not the named recipient, you must not use,
    > > disclose, reproduce, copy or distribute the contents of this
    > communication.
    > > If you have received this in error, please contact the sender and then
    > > delete this email from your system.
    > >
    > > ROYAL MAIL GROUP LIMITED registered in England and Wales at 100
    VICTORIA
    > > EMBANKMENT, LONDON EC4Y 0HQ with the registered company number 04138203
    > >
    > > POST OFFICE LIMITED registered in England and Wales at 148 OLD STREET,
    > > LONDON  EC1V 9HQ with the registered company number 02154540
    > >
    > > ************************************************************
    > **********
    > >
    > >
    > >
    > >
    > (See attached file: C.htm)
    >
    > ***********************************************************************
    > This email and any attachments are confidential and intended for the
    > addressee only. If you are not the named recipient, you must not use,
    > disclose, reproduce, copy or distribute the contents of this
    communication.
    > If you have received this in error, please contact the sender and then
    > delete this email from your system.
    >
    > ROYAL MAIL GROUP LIMITED registered in England and Wales at 100 VICTORIA
    > EMBANKMENT, LONDON EC4Y 0HQ with the registered company number 04138203
    >
    > POST OFFICE LIMITED registered in England and Wales at 148 OLD STREET,
    > LONDON  EC1V 9HQ with the registered company number 02154540
    >
    > **********************************************************************
    >
    >
    >
    (See attached file: C.htm)

    ***********************************************************************
    This email and any attachments are confidential and intended for the
    addressee only. If you are not the named recipient, you must not use,
    disclose, reproduce, copy or distribute the contents of this communication.
    If you have received this in error, please contact the sender and then
    delete this email from your system.

    ROYAL MAIL GROUP LIMITED registered in England and Wales at 100 VICTORIA
    EMBANKMENT, LONDON EC4Y 0HQ with the registered company number 04138203

    POST OFFICE LIMITED registered in England and Wales at 148 OLD STREET,
    LONDON  EC1V 9HQ with the registered company number 02154540

    **********************************************************************

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