PS.
Her er mer om dette:
Når det gjelder Thor Arild Ødegård aka. Toro, (som jeg skrev en del om, i det forrige kapittelet).
Så var vel han et år eldre enn meg, (mener jeg å huske).
Og jeg mener å huske det, fra den første tida, som jeg jobba, på Rimi Bjørndal.
(Nemlig fra da jeg jobba, som assisterende butikksjef, på Rimi Bjørndal, fra 1996 til 1998).
At Toro, når han satt på bussen, ned til sentrum, (etter jobben, osv.).
Så kunne han si til folk han skravla med sånne ting som at: ‘Det har du lest i Natt & Dag’.
Når folk han skravla med, på bussen, (som jeg også tilfeldigvis satt på da), liksom prøvde å være kule, da.
(Noe sånt).
Så Toro var liksom über-kul da, (må man vel si).
(Selv om det vel er første gang, som jeg synes at det passer, å bruke akkurat det ordet).
Noe sånt.
Så sånn var det.
Bare noe jeg tenkte på.
Men men.
Toro kjente også Sylvani Bricen, forresten.
(Husker jeg at han sa på bussen, (må det vel ha vært), en gang.
Og han hadde også gått i klassen til, (eller vært kamerat med), Kjetil Andre Aamodt, (mener jeg å huske, at Toro nevnte, på bussen ned til sentrum, etter jobben, en gang).
Så sånn var det.
Bare noe jeg tenkte på.
Men men.
Og da Toro, (og vel muligens også Thomas Sæther, eller Thomas Kvehaugen).
Nevnte det, at de kjente, Sylvani Bricen.
Så forklarte jeg det, da.
At jeg kjente broren hennes.
Nemlig Marvin Bricen, da.
(Som jo hadde vært lagføreren min, i Geværkompaniet).
For jeg hadde jo sett Sylvani Bricen, på TV, da jeg bodde, på Ungbo.
Og da tenkt det, at det måtte være hu søstera, til Marvin Bricen.
Som han hadde sagt om, en gang, på rommet, til lag 2, tropp 1, (i juli 1992-kontingenten), på Terningmoen.
At søstera hans var så fin, at han nesten fikk vondt, (eller noe sånt).
For hvor mange folk i Norge heter Bricen til etternavn, og er mulatter, liksom.
Nei, det kan vel ikke være så mange, tenkte nok jeg da, (mens jeg så på TV, en gang, mens jeg bodde, på Ungbo).
Men når jeg tenker over det nå.
Så har jeg vel aldri fått bekreftet det, at Sylvani og Marvin Bricen, er søsken.
Men jeg var helt sikker på at det var sånn, da.
(På grunn av det Marvin Bricen sa, (om søstera si), i militæret).
Så da Toro og Thomas Sæther, (eller hvem det var igjen), en gang begynte å ‘bable’, om Sylvanni Bricen, på bussen.
(Mens jeg satt like ved dem, da).
Så begynte jeg å ‘bable’ om at jeg kjente broren hennes, (Marvin Bricen), fra militæret osv., da.
Men når jeg tenker på det nå, så burde jeg nok kanskje ha fått denne informasjonen bekreftet, (et eller annet sted).
For dette var jo egentlig bare at jeg la samme to og to, liksom.
Det var jo ikke sånn, at noen faktisk hadde fortalt meg det, at Sylvanni Bricen var søstera til Marvin Bricen.
Det var bare noe jeg hadde tatt for gitt, (etter å plutselig ha sett Sylvani Bricen på TV-skjermen), må jeg innrømme.
Så sånn var det.
Bare noe jeg tenkte på.
Men men.
Toro sa også det en gang, (husker jeg), at Hanna Østberg, (som jobba i kassa, på Rimi Bjørndal, i 1997 og 1998, må det vel ha vært), var helt gæern, i fylla, (på fester og sånn), da.
Noe sånt.
Så sånn var det.
Bare noe jeg tenkte på.
Men men.
David Hjort han kalte Toro for ‘El Toro’, (husker jeg).
Men hvorfor David Hjort kalte Toro for El Toro, det veit jeg ikke.
Så sånn var det.
Bare noe jeg tenkte på.
Men men.
Fra den tida, som jeg jobba, som låseansvarlig, på Rimi Bjørndal.
(Nemlig fra sommeren 2002 til desember 2003).
Så pleide Toro å feste en del, nede i Oslo sentrum.
Muligens ved St. Hanshaugen, vel.
(Hvis jeg ikke husker helt feil).
Jeg mener å huske at Toro en del ganger, gikk av 37-bussen, på holdeplassen, før jeg gikk av.
(Noe sånt).
For å feste med en kameratgjeng da, (må det vel ha vært).
Og da klagde vel Toro noen ganger på meg.
Siden jeg ikke festa sammen med noen kameratgjeng, da.
Men istedet satt hjemme, foran PC-en osv., da.
Så sånn var det.
Bare noe jeg tenkte på.
Men men.
Fra den tida, som jeg jobba, som assisterende butikksjef, på Rimi Bjørndal.
(Nemlig fra 1996 til 1998).
Så hadde Toro leid et utested, (husker jeg), og arrangert en fest, ikke så langt unna der utestedet Blå seinere dukka opp vel, ved Grünerløkka.
(Noe sånt).
Og da var det sånn, (husker jeg), at også halvbroren Axel, ble dratt med dit.
Av Toro, David Hjort og meg da, (må det vel ha vært).
Og før vi dro på det utestedet, så ville Axel absolutt låne hårgele, av meg, (mens vi var i Rimi-leiligheten min, på St. Hanshaugen), husker jeg.
Og jeg brukte egentlig ikke hårgele, men en slags hår-styler, som het Pearl Styler, (fra High Hair, eller noe lignende).
Og jeg pleide bare å ta litt sånn Pearl Styler, på fingrene, og liksom ta det i håret, nederst ved hodebunnen, da.
(Etter at jeg var ferdig å dusje, (om morgenen), da).
Men da vi skulle, på det diskoteket, hvor Toro arrangerte fest.
Så hadde Axel brukt for mye Pearl Styler, da.
Så Axel klagde ganske høyt, ‘hele kvelden’, på at håret hans hadde blitt seende så rart ut, da.
Siden jeg hadde hatt så rar hårgele liksom, da.
Og nede på dette utestedet, så sa Toro det til meg det, (husker jeg), at: ‘Er ikke dette er kult?’, (eller noe sånt).
(Etter at Axel, David Hjort og meg, hadde klart å komme oss ned, på det her utestedet, til Toro, da).
Men kult og kult, fru Blom.
Det var vel bare cirka 20-30 ungdommer, som satt på gulvet, langs veggene, i et mørkt lokale.
Og med noe slags høy techno-musikk antagelig, da.
(For Toro var jo en techno-DJ, for å ta med om det og.
Eller rave-DJ, heter det kanskje.
Noe sånt).
Men jeg sa ikke det til Toro, at jeg syntes at folka, på det her utestedet hans, virka litt statiske.
Jeg hadde jo ikke vært der så lenge akkurat heller, (for å si det sånn).
Så det var litt tidlig, (for meg), å gi noe særlig klart svar, om hva jeg syntes, om det her utestedet, (og folka), da.
Og Toro dro meg også med bort til baren, som var på den her club-en hans da, (husker jeg).
Og der solgte han bare en type drikkevarer, nemlig en type flaskeøl, som het ‘Red Stripe’, (husker jeg at Toro viste meg), for cirka 25-30 kroner flaska, (eller noe sånt), da.
(Og dette var et øl fra Jamaica, (eller noe lignende), da.
Noe sånt).
Av en eller annen grunn.
Så sånn var det.
Bare noe jeg tenkte på.
Men men.
Det var fortsatt mye mer, som hendte, den tida, som jeg bodde, på St. Hanshaugen.
Og dette tenkte jeg at jeg skulle prøve å få skrevet mer om, i de neste kapitlene, av Min Bok 5.
Så vi får se om jeg klarer å få til det.
Vi får se.
function Print(){document.body.offsetHeight;window.print()};

Erik Ribsskog
<eribsskog@gmail.com>
Update/Fwd: Response from ASDA (Ref #000000037015880)
Erik Ribsskog
<eribsskog@gmail.com>
Mon, Feb 18, 2013 at 4:39 PM
To:
David.Mckenna@asda.co.uk
Hi,
It doesn’t seem to be that many custommers there, to me.
So I don’t think you are that sincerere, to be true.
Best regards,
Erik Ribsskog
Date: Mon, Feb 18, 2013 at 3:53 PM
Subject: Re: Response from ASDA (Ref #000000037015880)
To: David McKenna <David.Mckenna@asda.co.uk>
Hi,
But I’m very pleased to hear, that things are going to improve, at Asda Walton.
I hope I don’t see the carriere-boxes on the floor there again.
But it’s very fine if they are going to improve at Asda Walton, and stop standing to close, to custommers, who want to pass through the ‘gate’, to the self-service-checkout-
Mr Ribsskog
Thank you for your reply to my colleague Katie’s email.
I’m sorry you feel that we’ve been purposefully making the wrong conclusions to your emails. I’d like to assure you that this certainly isn’t the case as we try to put ourselves in our customer’s shoes in order to always provide a sincere response and , hopefully, resolution.
Katie has made the General Store Manager at our Walton store aware of your concerns, and I’m sure that thanks to your feedback your experience won’t be repeated. I’m pleased to hear that there were no further problems at our Bootle store and I hope this goes some way to restoring your faith in our service to our customers.
If you need any further information or have any other comments or queries then please call me or one of my colleagues on 0800 952 0101. Thanks again for writing and letting me help.
Kind regards
David McKenna
Asda Service Team
Tel: 0800 952 0101
Take the Asda Price Guarantee 10% challenge – http://www.asdapriceguarantee.
Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-
—-Your Original Comments Were—-
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 14 February 2013 12:21
To: Katie Pyle
Subject: Re: Response from ASDA (Ref #000000036974146)
Hi,
this wasn’t about being watched.
I think I learned at school that people have an intimate-zone.
That woman stands in the way of people, and doesn’t ‘make herself small’, when people wants to walk past her.
That’s inpolite I think.
I shopped at Asda Bootle yesterday, and they didn’t stand in peoples way like that.
And also there were bags in all the self-service check-outs.
You should also follow the business-manners and call me Mr. Ribsskog, I think.
It’s like you are a bunch of hippies if you use the first-name I think.
And you are obviously making wrong conclutions purpously.
You should be sincere, towards your customers, I think.
You and your collegues feed people with more lies than the Soviet newspapers used to do during the cold war, I think.
Please escalate this as a complaint to your line-manager, and start treating your customers with respect.
Erik Ribsskog
On Thu, Feb 14, 2013 at 11:46 AM, Katie Pyle <Katie.Pyle@asda.co.uk> wrote:
Hi Erik
Thanks for letting me know about your experience at our Walton store.
I’m sorry my colleagues at the self service checkouts stood to close to you and the carrier bags were in a box on the floor. I can understand why this made you feel uncomfortable as you wouldn’t want to feel like your being watched when doing your shopping.
I’ve now contacted Carl Davies, the General Store Manager, at Walton. I’ve passed on all your feedback to Carl and asked him to address all the points you’ve raised. I’m confident through further coaching and training with my colleagues, the necessary improvements will be made.
My colleagues are expected to provide a warm and friendly service and to be available to assist at all times. Customers should find it easy to ask a colleague for help however colleagues need to be mindful of our customers needs whilst using our self service checkouts. Your experience is concerning to me, however customer feedback is vitally important to us, so I’m pleased you’ve got in touch.
Kind regards
Katie Pyle
Asda Service Team
Tel: 0800 952 0101
Take the Asda Price Guarantee 10% challenge – http://www.asdapriceguarantee.
Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-
—-Your Original Comments Were—-
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 12 February 2013 00:29
To: Noel Wood
Subject: Update/Fwd: Response from ASDA (Ref #000000036930314)
Hi,
today in this shop, a big shop-woman obstructed the passage, to the self-service check-outs.
She was acompanied by a security-guard, (it seemed), and another staff.
It was a bit intimidating, I think.
I’ve been shopping at other Saintsbury’s, Tesco and Asda superstores, and the staff there don’t stand in the gate to the self-service check-outs.
I actually lived in London some months, in 2005, and started using the self-service check-outs at Sainsbury’s in Kensington.
(The one with a Starbucks inside).
So I think they do it wrong at Asda Walton.
They stand to close to people when they go to the check-out, I think.
I don’t go to the shop to have sex with a big shop-woman almost, but to buy food.
Maybe they stand that close to were people walk in Russia, but this is in the western world, isn’t it?
Also these ‘Russians’ hadn’t put up the carriers, today.
There were no carriers, at the self-service check-out.
Just a couple of boxes, with carriers, on the floor, for people to grap carriers from.
It’s a bit like you train your staff in Russia I think, when I go to the self-service check-out, in this shop.
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Feb 11, 2013 at 3:30 PM
Subject: Re: Response from ASDA (Ref #000000036930314)
To: Noel Wood <Noel.Wood@asda.co.uk>
Hi,
this doesn’t make sense to me.
I’ve worked in retail, in Norway, from 1988 to 2004, that’s for sixteen years.
I’ve even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.
Never once did we close early, due to that we had to get the customers out before closing-time.
Why this focus on getting the custommers out before closing-time?
At OBS Triaden we would just work untill all the custommers were out of the shop.
We put the custommers first.
You at Asda seem to put yourselves first then, I think, from your explanation.
Erik Ribsskog
On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:
Hi Erik
Thanks for letting me know about your experience at our Walton store.
I’m sorry the store security guard would not allow you in at 11.45pm when the store was closing at midnight. I can appreciate this is an inconvenience, given it was Christmas and shopping times are limited.
Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.
We do advertise some of our stores as 24 hours as they are open from 7am on a Monday morning until midnight on a Saturday. Due to government legislation and holidays, we have to close the stores on Saturday at midnight and early on a Sunday due to trading law.
I copied a link to our store opening times for you to look at.
http://storelocator.asda.com/#
I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.
Kind regards
Noel
Noel Wood
Asda Service Team
0800 952 0101
Take the Asda Price Guarantee 10% challenge –
http://www.asdapriceguarantee.
Please do not reply to this email. This is not a monitored inbox and you may
not receive a reply. In order to receive a quick response, please contact us
using this link, http://your.asda.com/contact-
reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.
—-Your Original Comments Were—-
Your Asda email contact form submission
Submitted: 2013-02-10 14:33:24 +0000
From: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone: 1234
Subject: customer_service
Store Name: Asda Walton
Enquiry:
Hi,
right before Christmas, I went to Asda Walton.
You closed at midnight that day, and I was there at around a quarter to midnight.
Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.
I’ve worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).
When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.
How do you at Asda practise this, I was wondering?
Also, why does it say ’24 hours’ on a sign, on the shop, when the shop isn’t open 24 hours, in the weekends and holidays, etc.
Best regards,
Erik Ribsskog
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ——————————
Ok,
so this is only on Saturdays when you close at midnight then, I guess.
Due to the trade-laws.
You should perhaps write that you are open untill 11.45 PM then.
Since I don’t know if everybody knows these trade-laws in their head.
In Norway we also have trade-laws.
But we are a bit more flexible, (as I remember it from working in Norway).
There’s a similar law in Norway, but we have a different culture regarding this, I guess.
In Norway we would have said that if one sold some goods after midnight, then it would be ok if it was just a few minutes.
Besides, I explained to the security-guard, that I was buying much, so I would be out of the shop, before midnight, anyway.
(I used to work in a big hyper-market, so I don’t need to walk around the shop for half an hour neceserelly, to buy some dinner, etc).
But thanks for your reply anyway.
Regards,
Erik Ribsskog
On Wed, Feb 13, 2013 at 9:54 AM, Rachel Nicholson <Rachel.Nicholson@asda.co.uk> wrote:
Hi Erik
Thanks for taking the time to respond to my colleagues email. I’m replying on Noel’s behalf.
I’m sorry you feel that we don’t put our customers first. We pride ourselves on our excellent customer service and I have shared your feedback with Carl Davies, the General Store Manager, at our Walton store as this is vital in order for us to improve the service we offer.
As Noel explained we are unable to trade into the early hours of Sunday morning and therefore we have to ensure all customers are through the checkouts by midnight. Due to this legislation we will ask for our store colleagues to not allow any more customer sin to the store after a certain time to make sure that all customers are through the checkouts by midnight.
Our colleagues will stay later than this in the store but we are unable to serve any customers after this as legally we would then be breaking the law.
I trust I have been able to clarify as to why we can’t allow customers through the checkouts after midnight on a Saturday. If you need any further help, please call me or one of my colleagues on 0800 952 0101. Once again thanks for contacting me and allowing me to help.
Kind Regards
Rachel Nicholson
Asda Service Team
Tel: 0800 952 0101
Take the Asda Price Guarantee 10% challenge –
http://www.asdapriceguarantee.
Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-
Could you please quote the reference number which is in the ‘subject field.’ This will help us to deal with your response quickly and efficiently.
—-Your Original Comments Were—-
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 11 February 2013 15:30
To: Noel Wood
Subject: Re: Response from ASDA (Ref #000000036930314)
Hi,
this doesn’t make sense to me.
I’ve worked in retail, in Norway, from 1988 to 2004, that’s for sixteen years.
I’ve even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.
Never once did we close early, due to that we had to get the customers out before closing-time.
Why this focus on getting the custommers out before closing-time?
At OBS Triaden we would just work untill all the custommers were out of the shop.
We put the custommers first.
You at Asda seem to put yourselves first then, I think, from your explanation.
Erik Ribsskog
On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:
Hi Erik
Thanks for letting me know about your experience at our Walton store.
I’m sorry the store security guard would not allow you in at 11.45pm when the store was closing at midnight. I can appreciate this is an inconvenience, given it was Christmas and shopping times are limited.
Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.
We do advertise some of our stores as 24 hours as they are open from 7am on a Monday morning until midnight on a Saturday. Due to government legislation and holidays, we have to close the stores on Saturday at midnight and early on a Sunday due to trading law.
I copied a link to our store opening times for you to look at.
http://storelocator.asda.com/#
I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.
Kind regards
Noel
Noel Wood
Asda Service Team
0800 952 0101
Take the Asda Price Guarantee 10% challenge –
http://www.asdapriceguarantee.
Please do not reply to this email. This is not a monitored inbox and you may
not receive a reply. In order to receive a quick response, please contact us
using this link, http://your.asda.com/contact-
reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.
—-Your Original Comments Were—-
Your Asda email contact form submission
Submitted: 2013-02-10 14:33:24 +0000
From: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone: 1234
Subject: customer_service
Store Name: Asda Walton
Enquiry:
Hi,
right before Christmas, I went to Asda Walton.
You closed at midnight that day, and I was there at around a quarter to midnight.
Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.
I’ve worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).
When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.
How do you at Asda practise this, I was wondering?
Also, why does it say ’24 hours’ on a sign, on the shop, when the shop isn’t open 24 hours, in the weekends and holidays, etc.
Best regards,
Erik Ribsskog
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ——————————
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ——————————
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ——————————
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ——————————
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PS.
Her er vedleggene:
function Print(){document.body.offsetHeight;window.print()};

Erik Ribsskog
<eribsskog@gmail.com>
Response from ASDA (Ref #000000037015880)
Erik Ribsskog
<eribsskog@gmail.com>
Mon, Feb 18, 2013 at 3:53 PM
To:
David McKenna <David.Mckenna@asda.co.uk>
Hi,
But I’m very pleased to hear, that things are going to improve, at Asda Walton.
I hope I don’t see the carriere-boxes on the floor there again.
But it’s very fine if they are going to improve at Asda Walton, and stop standing to close, to custommers, who want to pass through the ‘gate’, to the self-service-checkout-
Mr Ribsskog
Thank you for your reply to my colleague Katie’s email.
I’m sorry you feel that we’ve been purposefully making the wrong conclusions to your emails. I’d like to assure you that this certainly isn’t the case as we try to put ourselves in our customer’s shoes in order to always provide a sincere response and , hopefully, resolution.
Katie has made the General Store Manager at our Walton store aware of your concerns, and I’m sure that thanks to your feedback your experience won’t be repeated. I’m pleased to hear that there were no further problems at our Bootle store and I hope this goes some way to restoring your faith in our service to our customers.
If you need any further information or have any other comments or queries then please call me or one of my colleagues on 0800 952 0101. Thanks again for writing and letting me help.
Kind regards
David McKenna
Asda Service Team
Tel: 0800 952 0101
Take the Asda Price Guarantee 10% challenge – http://www.asdapriceguarantee.
Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-
—-Your Original Comments Were—-
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 14 February 2013 12:21
To: Katie Pyle
Subject: Re: Response from ASDA (Ref #000000036974146)
Hi,
this wasn’t about being watched.
I think I learned at school that people have an intimate-zone.
That woman stands in the way of people, and doesn’t ‘make herself small’, when people wants to walk past her.
That’s inpolite I think.
I shopped at Asda Bootle yesterday, and they didn’t stand in peoples way like that.
And also there were bags in all the self-service check-outs.
You should also follow the business-manners and call me Mr. Ribsskog, I think.
It’s like you are a bunch of hippies if you use the first-name I think.
And you are obviously making wrong conclutions purpously.
You should be sincere, towards your customers, I think.
You and your collegues feed people with more lies than the Soviet newspapers used to do during the cold war, I think.
Please escalate this as a complaint to your line-manager, and start treating your customers with respect.
Erik Ribsskog
On Thu, Feb 14, 2013 at 11:46 AM, Katie Pyle <Katie.Pyle@asda.co.uk> wrote:
Hi Erik
Thanks for letting me know about your experience at our Walton store.
I’m sorry my colleagues at the self service checkouts stood to close to you and the carrier bags were in a box on the floor. I can understand why this made you feel uncomfortable as you wouldn’t want to feel like your being watched when doing your shopping.
I’ve now contacted Carl Davies, the General Store Manager, at Walton. I’ve passed on all your feedback to Carl and asked him to address all the points you’ve raised. I’m confident through further coaching and training with my colleagues, the necessary improvements will be made.
My colleagues are expected to provide a warm and friendly service and to be available to assist at all times. Customers should find it easy to ask a colleague for help however colleagues need to be mindful of our customers needs whilst using our self service checkouts. Your experience is concerning to me, however customer feedback is vitally important to us, so I’m pleased you’ve got in touch.
Kind regards
Katie Pyle
Asda Service Team
Tel: 0800 952 0101
Take the Asda Price Guarantee 10% challenge – http://www.asdapriceguarantee.
Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-
—-Your Original Comments Were—-
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 12 February 2013 00:29
To: Noel Wood
Subject: Update/Fwd: Response from ASDA (Ref #000000036930314)
Hi,
today in this shop, a big shop-woman obstructed the passage, to the self-service check-outs.
She was acompanied by a security-guard, (it seemed), and another staff.
It was a bit intimidating, I think.
I’ve been shopping at other Saintsbury’s, Tesco and Asda superstores, and the staff there don’t stand in the gate to the self-service check-outs.
I actually lived in London some months, in 2005, and started using the self-service check-outs at Sainsbury’s in Kensington.
(The one with a Starbucks inside).
So I think they do it wrong at Asda Walton.
They stand to close to people when they go to the check-out, I think.
I don’t go to the shop to have sex with a big shop-woman almost, but to buy food.
Maybe they stand that close to were people walk in Russia, but this is in the western world, isn’t it?
Also these ‘Russians’ hadn’t put up the carriers, today.
There were no carriers, at the self-service check-out.
Just a couple of boxes, with carriers, on the floor, for people to grap carriers from.
It’s a bit like you train your staff in Russia I think, when I go to the self-service check-out, in this shop.
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Feb 11, 2013 at 3:30 PM
Subject: Re: Response from ASDA (Ref #000000036930314)
To: Noel Wood <Noel.Wood@asda.co.uk>
Hi,
this doesn’t make sense to me.
I’ve worked in retail, in Norway, from 1988 to 2004, that’s for sixteen years.
I’ve even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.
Never once did we close early, due to that we had to get the customers out before closing-time.
Why this focus on getting the custommers out before closing-time?
At OBS Triaden we would just work untill all the custommers were out of the shop.
We put the custommers first.
You at Asda seem to put yourselves first then, I think, from your explanation.
Erik Ribsskog
On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:
Hi Erik
Thanks for letting me know about your experience at our Walton store.
I’m sorry the store security guard would not allow you in at 11.45pm when the store was closing at midnight. I can appreciate this is an inconvenience, given it was Christmas and shopping times are limited.
Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.
We do advertise some of our stores as 24 hours as they are open from 7am on a Monday morning until midnight on a Saturday. Due to government legislation and holidays, we have to close the stores on Saturday at midnight and early on a Sunday due to trading law.
I copied a link to our store opening times for you to look at.
http://storelocator.asda.com/#
I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.
Kind regards
Noel
Noel Wood
Asda Service Team
0800 952 0101
Take the Asda Price Guarantee 10% challenge –
http://www.asdapriceguarantee.
Please do not reply to this email. This is not a monitored inbox and you may
not receive a reply. In order to receive a quick response, please contact us
using this link, http://your.asda.com/contact-
reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.
—-Your Original Comments Were—-
Your Asda email contact form submission
Submitted: 2013-02-10 14:33:24 +0000
From: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone: 1234
Subject: customer_service
Store Name: Asda Walton
Enquiry:
Hi,
right before Christmas, I went to Asda Walton.
You closed at midnight that day, and I was there at around a quarter to midnight.
Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.
I’ve worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).
When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.
How do you at Asda practise this, I was wondering?
Also, why does it say ’24 hours’ on a sign, on the shop, when the shop isn’t open 24 hours, in the weekends and holidays, etc.
Best regards,
Erik Ribsskog
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ——————————
Ok,
so this is only on Saturdays when you close at midnight then, I guess.
Due to the trade-laws.
You should perhaps write that you are open untill 11.45 PM then.
Since I don’t know if everybody knows these trade-laws in their head.
In Norway we also have trade-laws.
But we are a bit more flexible, (as I remember it from working in Norway).
There’s a similar law in Norway, but we have a different culture regarding this, I guess.
In Norway we would have said that if one sold some goods after midnight, then it would be ok if it was just a few minutes.
Besides, I explained to the security-guard, that I was buying much, so I would be out of the shop, before midnight, anyway.
(I used to work in a big hyper-market, so I don’t need to walk around the shop for half an hour neceserelly, to buy some dinner, etc).
But thanks for your reply anyway.
Regards,
Erik Ribsskog
On Wed, Feb 13, 2013 at 9:54 AM, Rachel Nicholson <Rachel.Nicholson@asda.co.uk> wrote:
Hi Erik
Thanks for taking the time to respond to my colleagues email. I’m replying on Noel’s behalf.
I’m sorry you feel that we don’t put our customers first. We pride ourselves on our excellent customer service and I have shared your feedback with Carl Davies, the General Store Manager, at our Walton store as this is vital in order for us to improve the service we offer.
As Noel explained we are unable to trade into the early hours of Sunday morning and therefore we have to ensure all customers are through the checkouts by midnight. Due to this legislation we will ask for our store colleagues to not allow any more customer sin to the store after a certain time to make sure that all customers are through the checkouts by midnight.
Our colleagues will stay later than this in the store but we are unable to serve any customers after this as legally we would then be breaking the law.
I trust I have been able to clarify as to why we can’t allow customers through the checkouts after midnight on a Saturday. If you need any further help, please call me or one of my colleagues on 0800 952 0101. Once again thanks for contacting me and allowing me to help.
Kind Regards
Rachel Nicholson
Asda Service Team
Tel: 0800 952 0101
Take the Asda Price Guarantee 10% challenge –
http://www.asdapriceguarantee.
Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-
Could you please quote the reference number which is in the ‘subject field.’ This will help us to deal with your response quickly and efficiently.
—-Your Original Comments Were—-
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 11 February 2013 15:30
To: Noel Wood
Subject: Re: Response from ASDA (Ref #000000036930314)
Hi,
this doesn’t make sense to me.
I’ve worked in retail, in Norway, from 1988 to 2004, that’s for sixteen years.
I’ve even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.
Never once did we close early, due to that we had to get the customers out before closing-time.
Why this focus on getting the custommers out before closing-time?
At OBS Triaden we would just work untill all the custommers were out of the shop.
We put the custommers first.
You at Asda seem to put yourselves first then, I think, from your explanation.
Erik Ribsskog
On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:
Hi Erik
Thanks for letting me know about your experience at our Walton store.
I’m sorry the store security guard would not allow you in at 11.45pm when the store was closing at midnight. I can appreciate this is an inconvenience, given it was Christmas and shopping times are limited.
Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.
We do advertise some of our stores as 24 hours as they are open from 7am on a Monday morning until midnight on a Saturday. Due to government legislation and holidays, we have to close the stores on Saturday at midnight and early on a Sunday due to trading law.
I copied a link to our store opening times for you to look at.
http://storelocator.asda.com/#
I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.
Kind regards
Noel
Noel Wood
Asda Service Team
0800 952 0101
Take the Asda Price Guarantee 10% challenge –
http://www.asdapriceguarantee.
Please do not reply to this email. This is not a monitored inbox and you may
not receive a reply. In order to receive a quick response, please contact us
using this link, http://your.asda.com/contact-
reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.
—-Your Original Comments Were—-
Your Asda email contact form submission
Submitted: 2013-02-10 14:33:24 +0000
From: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone: 1234
Subject: customer_service
Store Name: Asda Walton
Enquiry:
Hi,
right before Christmas, I went to Asda Walton.
You closed at midnight that day, and I was there at around a quarter to midnight.
Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.
I’ve worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).
When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.
How do you at Asda practise this, I was wondering?
Also, why does it say ’24 hours’ on a sign, on the shop, when the shop isn’t open 24 hours, in the weekends and holidays, etc.
Best regards,
Erik Ribsskog
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ——————————
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ——————————
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ——————————
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ——————————
function Print(){document.body.offsetHeight;window.print()};

Erik Ribsskog
<eribsskog@gmail.com>
#7417034 Twitter Support: update on “Offensive content – Transvestitt”
Erik Ribsskog
<eribsskog@gmail.com>
Mon, Feb 18, 2013 at 2:11 PM
To:
Twitter Support <support+id7417034@twitter.zendesk.com>
Hi,
Please escalate to your line-manager.
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