Erik Ribsskog
<eribsskog@gmail.com>

Re: Home Insurance (KMM1969321I30836L0KM)

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Nov 1, 2012 at 2:19 PM

To:
Internethelp <internethelp@barclays.com>

Hi,

Dear Mr Ribsskog ,

Thank you for your email dated 31/10/12.

The Online Banking Email Team (to which this e-mail has been directed)  are only able to assist with queries relating to Online Banking. We can
only advise you of who you need to contact and the contact details required.

As previously advised we do not have an email address in order to forward this on. We can log this as a complaint for you but will need your
contact telephone number and the last four digits of your Barclays sorting code number please.

Yours sincerely,

Michelle O’Dowd
Barclays Bank PLC

Original Message Follows:
————————

Hi,

I don’t understand why you can’t just deal with this by e-mail.

Is it something you don’t want me to have documentation about since you want my mobile-number?

This seems very strange to me.

Erik Ribsskog

On Wed, Oct 31, 2012 at 8:31 AM, Internethelp <internethelp@barclays.com> wrote:

Dear  Mr. Ribsskog ,

 Thank you for your email dated 30/10/12.

 As we have previously advised we can not email the Insurance Department on your behalf.

 If you would like for us to escalate this on your behalf then we will need to log this as a complaint. If you would like for us to progress
this
 for you then please contact us again providing us with the following information:

 Your contact telephone number and a preferred time of contact, your full postal code and the last four digits of your Barclays sorting code
 number please. If your complaint is in regards to a Barclays business account can you please supply your business name and your full postal
 code.

 If you are not currently a Barclays customer please only provide your contact telephone number, preferred time of contact and your full postal
 code.

 As soon as this information is received, your complaint will be forwarded to the relevant area for investigation. For security reasons, we are
 obliged to respond to your complaint in writing.

 Alternatively please visit a local Barclays branch if convenient to do so, call our Customer Services Team.

 Personal Customers call: 0845 7 555 555
 Business Customers call: 0845 605 2345
 International Customers call: +44 24 7684 2099

 All available 07:00 – 23:00 (UK times) seven days a week.

 As a further alternative please write to the following address:

 Barclays Bank plc
 Leicester
 LE87 2BB

 Yours sincerely,

 Michelle O’Dowd
 Barclays Bank PLC

 Original Message Follows:
 ————————

 Hi,

 I don’t really want to complain.

 I just want you to send the e-mail to your insurance-department, and to give me a loan, please.

 The Jobcentre owes me more than £700 and I have no other income, so I’m going to need money for electricity etc., in a while.

 Thanks in advance for any help!

 Best regards,

 Erik Ribsskog

 On Tue, Oct 30, 2012 at 2:58 PM, Internethelp <internethelp@barclays.com> wrote:

 Dear  Mr. Ribsskog,

  Thank you for your email dated 30/10/12.

  For us to be able to progress with your complaint could you please contact us again providing us with the following information:

  Your contact telephone number and a preferred time of contact, your full postal code and the last four digits of your Barclays sorting code
  number please. If your complaint is in regards to a Barclays business account can you please supply your business name and your full postal
  code.

  If you are not currently a Barclays customer please only provide your contact telephone number, preferred time of contact and your full postal
  code.

  As soon as this information is received, your complaint will be forwarded to the relevant area for investigation. For security reasons, we are
  obliged to respond to your complaint in writing.

  We value your feedback and are sorry that you have experienced dissatisfaction on this occasion.

  Please see our website for further information on how we deal with complaints:
  http://www.personal.barclays.co.uk/BRC1/jsp/brccontrol?task=articlegroup&site=pfs&value=3659&menu=3136

  —————–

  Our website : http://www.barclays.co.uk

  Yours sincerely,

  Michelle O’Dowd
  Barclays Bank PLC

  Original Message Follows:
  ————————

  Hi,

  you haven’t exactly adviced that, I think.

  But it’s the details in the first forwarded e-mail in this e-mail that is the case I wonder if I can get some compensation for.

  I also have two small businesses, (that’s why the Jobcentre mess with my jobseekers-allowance, because they lack business-skills, I think, and
  have no real understanding of budgeting and book-keeping), so I could need a loan from Barclays as well, both for my private budget and my
  businesses, since the Jobcentre have started messing with me, and haven’t sent me my Jobseekers Allowance for more than two months.

  For no good reason for me, since both these businesses run in minus.

  But if you could be so kind as to send my case, (in the first e-mail in this e-mail), to your Insurance-department.

   And if Barclays also could please let me have a loan.

  I’m still a bit depressed from the loan-meeting, in 2006, in Barclays, in Water St., in Liverpool.

  So I hope you can just give me a loan online.

  Hope this is alright!

  Yours sincerely,

  Erik Ribsskog

  On Tue, Oct 30, 2012 at 8:17 AM, Internethelp <internethelp@barclays.com> wrote:

  Dear Mr. Ribsskog ,

   Thank you for your email dated 29/10/12.

   We reiterate that there is no email address which we can give, to customers, since this email service is not secure and we cannot, therefore,
   take action on instructions received by this method.

   Whilst written correspondence may appear to be less secure the high volumes of mail do give a level of anonymity and security.

   As previously advised we will be happy to forward this issue to our Customer Care Team for investigation on receipt of the details requested

   Yours sincerely,
   Mike Coy
   Barclays Bank PLC

   Original Message Follows:
   ————————

   Hi,

   I don’t have money for stamps now, you see.

   Since the Jobcentre are messing with my jobseekers-allowance.

   But maybe Barclays could let me have a loan untill the burocrats are finished doing their stuff.

   But I guess it’s no point asking for a loan from you, since I’ve tried that earlier, in 2006, I think it must have been.

   It also seems unlikely to me that a Barclays-department doesn’t have an e-mail address.

   It seems strange to me that you can’t forward them my e-mail.

   Do you think letters are more secure than e-mails?

   It’s also possible to imagine that letters might be insecure.

   It’s known that letters can be opened if one put them over steam.

   Then the glue is going to disolve, and one can read the letter.

   And then put the letter back, and glue the envelope again.

   So I don’t think you correspondance-policy make much sense, unfortunately.

   As far as I can see it at least.

   Regards,

   Erik Ribsskog

   On Mon, Oct 29, 2012 at 9:10 AM, Internethelp <internethelp@barclays.com> wrote:

   Dear  Erik Ribsskog,

    Thank you for your email dated 26/10/12.

    We have to advise that the Home Insurance Team do not have an email address therefore we are unable to forward this to them.

    We use the email service to give general advice and do not discuss anything of a confidential nature.

    We would like to advise that we are aware that there are plans to introduce a secure email service in the near future but do not have any
    timescales at this time.

    If you would like for us to log this as a complaint for you then  contact us again providing us with the following information:

    Your contact telephone number and a preferred time of contact, your full postal code and the last four digits of your Barclays sorting code
    number please. If your complaint is in regards to a Barclays business account can you please supply your business name and your full postal
    code.

    If you are not currently a Barclays customer please only provide your contact telephone number, preferred time of contact and your full
 postal
    code.

    As soon as this information is received, your complaint will be forwarded to the relevant area for investigation. For security reasons, we
 are
    obliged to respond to your complaint in writing.

    We value your feedback and are sorry that you have experienced dissatisfaction on this occasion.

    Please see our website for further information on how we deal with complaints:
    http://www.personal.barclays.co.uk/BRC1/jsp/brccontrol?task=articlegroup&site=pfs&value=3659&menu=3136

    —————–

    Our website : http://www.barclays.co.uk

    Yours sincerely,

    Michelle O’Dowd
    Barclays Bank PLC

    Original Message Follows:
    ————————

    Hi,

    I don’t ask for a customer accessalbe e-mail address.

    I ask for you to send my e-mail to them.

    So I’m not asking for they’re e-mail address.

    Further, if e-mails aren’t secure why do you use them yourselves?

    This doesn’t make any sense.

    I think Barclays have a confusing policy when it comes to correspondence, and I wanted to complain about this.

    Best regards,

    Erik Ribsskog

    On Fri, Oct 26, 2012 at 2:30 PM, Internethelp <internethelp@barclays.com> wrote:

    Dear Erik Ribsskog,

     Thank you for your email dated 26/10/12.

     We have to advise that we can not forward your email on to the Insurance Department as they do not have a customer accessible email address
     since the email service is not secure.

     We apologise for the inconvenience that this may cause

     Yours sincerely,

     Michelle O’Dowd
     Barclays Bank PLC

     Original Message Follows:
     ————————

     Hi,

     they don’t have an e-mail address?

     Is this the stone-age?

     I’m a bit frustrated now since the Jobcentre has started messing with my Jobseekers Allowance and you tell me you don’t know how to send
     e-mails?

     Erik Ribsskog

     On Fri, Oct 26, 2012 at 9:48 AM, Internethelp <internethelp@barclays.com> wrote:

     Dear Erik Ribsskog,

      Thank you for your email dated 25/10/12.

      We have to advise that we are unable to forward this on to the Home Insurance Department as they do not have access to customer email.

      As previously advised you will need to contact them by telephone or by sending this in writing to the address that was provided in our
    previous
      email to you.

      Once again we apologise for the inconvenience that this has caused you.

      Yours sincerely,

      Michelle O’Dowd
      Barclays Bank PLC

      Original Message Follows:
      ————————

      Hi,

      are you telling me that you can’t forward my e-mail to the right Barclays-deparment?

      This seems very strange to me.

      Some years ago regular post was called ‘snail mail’, that’s why I wanted to send this by e-mail.

      It’s more practical and I haven’t got much money for postage now since the Jobcentre are messing with my jobseekers-allowance.

      This is bad customer-support from Barclays, I think.

      Erik Ribsskog

      On Sat, May 19, 2012 at 9:20 AM, Internethelp <internethelp@barclays.com> wrote:

      Dear Mr. Ribsskog ,

       Thank you for your email dated 17/5/12.

       We at the Online Banking Helpdesk (the area in receipt of your e-mail) have only limited access to your account details and are unable to
      assist
       with this type of request. Please accept our apologies for any inconvenience this may cause.
       Additionally we are not able to direct this query to your branch as it has been received by e-mail, which is considered a non secure
 method
    of
       communication.

       We would suggest that you send your request, in writing, to:

       Home Insurance Claim
       Barclays Bank plc
       Leicester
       Leics.         LE87 2BB
       ———————–

       Yours sincerely,
       Mike Coy
       Barclays Bank PLC

       Original Message Follows:
       ————————

       Hi,

       I’d like to deal with this in writing please, if it’s alright.

       So if you could please just forward this e-mail to your Home Insurance-department?

       Thanks in advance for any help!

       Best regards,

       Erik Ribsskog

       On Mon, May 14, 2012 at 11:49 AM, Internethelp <internethelp@barclays.com> wrote:

       Dear Erik Ribsskog,

       Thank you for your email dated 13/5/12.

       Due to the nature of your query, can you please contact the Home Insurance Department direct on the number below:

       Home Insurance: General Enquiries – 0800 0150 246 or from overseas  0044 800 027 9844.
       Monday – Friday 08:00 – 22:00, Saturday 08:00 – 18:00, Sunday & Bank Holidays 10:00 – 16:00 (all UK times).

       Home Insurance: Claims -08000279844 or from overseas 0044 800 027 9844 (24 hours, 365 days a year)

       Home Insurance: Quotes – Barclays Insurance Services on 0800 068 1696.Monday – Friday 08:00 – 21:00, Saturday 09:00 – 17:00, Sunday 10:00
 –
       16:00 (all UK times).

       We hope this resolves your query.

       —————–

       Our website : http://www.barclays.co.uk

       Yours sincerely,
       Kirsty Jeremiah
       Barclays Bank plc

       Original Message Follows:
       ————————

       Hi,

       i had a Home Insurance, when I lived in Leather Lane.

       I’ve been the victim of fraud, from my landlord, and have had problems getting income-support, from the Council, so I suddently didn’t
 have
     the
        founds to afford the Home Insurance any longer.

       Now I’ve been thrown out, (by Liverpool County Court), after an unfair trail, last automn.

       The Landlord, (Imperial Properites/T. J. Thomas), don’t want to give me my stuff and deposit.

       They’ve also done fraud, because payments that they collected by their representative George, on my door, for half a year, or so, isn’t
on
    the
       rent-statement.

       Also I had to walk through a restaurant, to throw my garbage, and the disco next door, (G-bar), played load music four nights a week.

       This was going on from 2006 to 2011.

       And I had Home Insurance the first of these years, when my economy allowed it.

       I wonder if I have the right to get some sort of compensation from my Home Insurance, that I had with you, some years ago.

       Have been thrown out many times, unfairly, since 2011, and haven’t got to contact you about this earlier.

       I’m no lawyer but I think that perhaps the Home Insurance that I had with you could compensate me, (at least some), since I had it for
   around
        two of these years.

       Hope this is alright!

       Yours sincerely,

       Erik Ribsskog
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