Dear Mr

Ribsskog

Thank you for your further

email.

You were advised on 21st

October that our Basic Current Accounts were being merged to become the

new Basic account. This is correct. You had a Key account, which was one

of our Basic accounts ie no overdraft or cheque book was permitted. This

decision was made to simplify the range of accounts we

offer.

Kind

regards

Miss Amy

Burgess

Customer

Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 01 February 2012 12:35

To: ~ RBS Customer Relations
Subject: Re:

RBS.co.uk Website:

Complaint

Hi,

ok, I'll bring that up with Spexhost.

What was the reason that you changed my bank-account from a

current-account to a basic-account, the other month, while you also lied,

(like I understand it), and told me that this was something you did with all

your current-accounts.

Erik Ribsskog

On Wed, Feb 1, 2012 at 12:31 PM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk> wrote:

Dear Mr

Ribsskog

Unfortunately, we are unable

to see pending refunds into bank accounts.

You will need to wait on a

response from Spexhost regarding the return on funds.

Kind

Regards

Chloe

Bullock

Customer

Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 01 February

2012 12:02

To: ~ RBS Customer Relations
Cc: support@spexhost.com

Subject: Re: RBS.co.uk Website:

Complaint

Hi,

I should have gotten a refund from Spexhost, which I haven't recieved

yet.

It was agreed with Spexhost that I should get a new bill and a refund,

for the internet-address, for my new webshop, (ukgoodyshop.com).

But since I only got the new bill and not the refund, on my

bank-account yesterday, then the bank account got overdrawn.

So I wonder if Spexhost have forgotten about the refund, and I'm

sending a copy of this e-mail to them.

Regards,

Erik Ribsskog

On Wed, Feb 1, 2012 at 11:54 AM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk> wrote:

Dear Mr

Ribsskog

Thank you for your further

e-mail.

Please advise what refund

you was going to receive and also the department you have spoken with if

possible.

Kind

Regards

Chloe

Bullock

Customer

Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 31 January 2012 12:17

To: ~ RBS Customer Relations

Cc: support@spexhost.com;

payment@spexhost.com

Subject: Re: RBS.co.uk Website:

Complaint

Hi,

well that isn't what I meant.

Also today my bank-account is over-drawn due to some problems when I

paid for my last web-site, from spex-host.

I was going to get a refund and a new bill.

Why do I get the new bill but not the refund?

Regards,

Erik Ribsskog

On Tue, Jan 31, 2012 at 10:34 AM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk> wrote:

Dear Mr

Ribsskog

Thank you for your

further email. To confirm, your Debit card CAN be used at ATM's abroad

that display the Visa logo. In the UK your Debit Card can only be used

at RBS group ATM's.

Kind

regards

Miss Amy

Burgess

Customer Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 30 January 2012 16:01

To: ~ RBS Customer Relations

Cc: gbrlo

Subject: Re: RBS.co.uk Website:

Complaint

Hi,

I now was at one of your branches in Liverpool.

And I was told that this with that I couldn't use my visa-card

in all cash-machines any longer was just that you messed with my

bank-account.

I was offered to get my account switched back again so that I could

use it in other bank's cash-machines.

Why have you lied to me about this?

I don't think it's right

that I should accept being lied to like this.

Erik Ribsskog

On Fri, Oct 21, 2011 at 4:25 PM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk> wrote:

You may use your Visa

Debit Card abroad, wherever a Visa Logo is displayed. Charges apply

for using your debit card abroad.

Thank

you

Chloe

Bullock

Customer

Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 21

October 2011 15:40

To: ~ RBS Customer Relations
Subject: Re: RBS.co.uk Website:

Complaint

Ok,

thanks very much!

What if I go abroad, (even if I can't afford it now).

Can I use the RBS-card on cashpoints abroad?

Thank you very much in advance for your reply!

Regards,

Erik Ribsskog

On Fri, Oct 21, 2011 at 3:36 PM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk> wrote:

Dear Mr

Ribsskog

You may use your Visa Debit card

for a point of sale in any retailers shop, which provide the Visa

logo as accepted.

You may also take cash out of

any RBS, NatWest, Ulster Bank cash machines. You may also access

cash via a RBS branch or over the counter at the Post

Office.

Regards

Chloe

Bullock

Customer

Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 21 October

2011 15:29

To: ~ RBS Customer

Relations

Subject: Re: RBS.co.uk Website: Complaint

Hi ok,

can I use the RBS-card at Tesco and Aldi etc. now then?

Regards,

Erik Ribsskog

On Fri, Oct 21, 2011 at 3:23 PM, ~ RBS

Customer Relations <Customer.Relations@rbs.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your

e-mail.

The Royal Bank of Scotland have made a decision to

simpilfy their
current accounts. All basic current accounts

will shortly be merged over
to an account called a basic

account.

All customers are being notified, if you require

more information please
call our Customer Services Team on

08457 24 24 24.

All account numbers and sort codes will

stay the same.

Kind Regards

Chloe

Bullock
Case Handler

—–Original

Message—–
From: ~ eC&I Web Team
Sent: 21 October 2011

15:04
To: ~ RBS Customer Relations
Subject: RBS.co.uk Website:

Complaint

This email originates from the rbs.co.uk website.

Please reply to this
message within 2 working

days.

RBS.co.uk Website: Complaint

field1 : You

are sending me text-messages that my bank-account will

be
changed from a current account to a basic account.

I

have not initiated this.

What's going on, I was

wondering.

Erik Ribsskog

Type of feedback :

complaint

Area feedback relates to : other

Are you a

Royal Bank of Scotland customer? : true

Sort code :

16-24-06

First Name : Erik

Surname :

Ribsskog

Title : Mr

Email Address : eribsskog@gmail.com

Telephone number

:

Address : Azalea Lodge
1-2 Azalea Terrace

North
Sunderland
SR2 7ES

=======END OF

MESSAGE======

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