Mr Erik Ribsskog

By E-mail

15 December 2010

ICE Ref No: DWP00431/10

Dear Mr Ribsskog

When we e-mailed to you on 3 November 2010 we advised you that we had written to Jobcentre Plus to request your case papers, and that on receipt of this evidence, your case will be allocated for investigation as soon as an investigation officer is available.

I am writing to advise you that we have not as yet received your case papers from the Jobcentre Plus, but have contacted it to ensure the required evidence is received as soon as possible. Although Jobcentre Plus’ delay is unacceptable, we are still not in a position to start the investigation of your complaint because an investigation officer is not available to commence work on your case.

We will write to you again in six weeks time to keep you advised of progress, however you may hear from us before this if your case papers are received and an investigation officer becomes available, at which time they will contact you direct, and provide you with the opportunity to discuss your complaint in more detail.

In the meantime, should you need any help or further advice, please contact me at the address below, or telephone me on 0151 802 3022. Please note I will be out of the office from 20 December 2010 until 4 January 2011.

Yours sincerely

Lorainne Yates

Investigation Officer

**********************************************************************

 

This document is strictly confidential and is intended only for use by the addressee. 

 

If you are not the intended recipient, any disclosure, copying, distribution or other 

 

action taken in reliance of the information contained in this e-mail is strictly prohibited.

 

Any views expressed by the sender of this message are not necessarily those of the Department 

 

for Work and Pensions.

 

If you have received this transmission in error, please use the reply function to tell us 

 

and then permanently delete what you have received.

 

This email was scanned for viruses by the Department for Work and Pensions' anti-virus services and on leaving the Department was found to be virus free.

 

Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance 

 

with our policy on the use of electronic communications.

 

**********************************************************************