Dear

Mr Ribsskog ,

Thank you for your email

of 1 November 2010.

For your information, the

Independent Case

Examiner looks into maladministration (poor

service) by the Department for Work and Pensions and its Agencies, for example,

delay in taking appropriate action, taking incorrect action, failure to respond

adequately to correspondence, misinforming customers etc. However, this

office cannot look into complaints about legislation or policy. This includes

calculations of maintenance liability and benefit entitlement. Those

matters must be challenged via the appropriate appeal process.

In order for this office to register

your complaint about Jobcentre Plus,

I would be grateful if you could provide the following information:

your National Insurance

Number;

your full postal address.

Once we have received this

information, we will continue to register your complaint accordingly.

Yours sincerely

Chris Stirrup
Office Services Admin Officer | Independent Case

Examiner’s Office | 0151 801 8870 | www.dwp.gov.uk | Please consider the

environment before printing

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