Dear Mr Ribsskog,

Further to our recent telephone conversations regarding your

complaint, I am writing to express my disappointment that you are dissatisfied

with our service and endeavour to respond to your complaint. The JET

service prides itself on its professional approach to helping people in our

communities gain work, education and training and our staff are dedicated to

the work that we do.

You were first registered with the JET on the 7^th

October in our JET Atlantic office in Walton when Working Links referred you to

JET Atlantic so that you could gain the Basic

Food Hygiene qualification. The way our service works is by appointing a

dedicated officer at the most convenient office, in order to ensure continuity and

a better understanding of our clients and the best possible service.

A discretionary grant was arranged by your guidance officer,

Claire Walsh, in order to fund your place on the Food Hygiene course and you

were booked onto the course due to start on the 26^th October. When you

called to cancel your attendance, you called and spoke to me at the JET in the Job

Bank on Tunnel Road

where we deliver the courses. I thanked you for letting me know and took

your details and said a member of staff would contact you to inform you when

the next course was due to start and arrange to re-book your place.

As I mentioned when I spoke to you last week, I didn’t

call you after that, but my administrative officer, Joanne Quinn, at my

request, called to confirm that you were no longer attending the course and to

let you know that you would be informed when a further course was due to take

place. I am sorry if you felt that she hung up, but I am sure that this

wasn’t intentional, since she recorded the fact that you wished to attend

the next course, as I had informed her originally.

On several occasions early in November, staff called you to keep

you informed that we were still awaiting details of the next course and on 24^th

November you successfully attended the course.

Because we dedicate officers to every registered client, as

a new client it was necessary for you to meet with your appointed guidance

officer, Claire Walsh, in order to confirm your place and grant funding for the

new course and update your details and support required. I am sorry if

this proved inconvenient, but one office holds all of your records for grant and

tracking purposes. However, if you wish to do job searches you can visit

any JET office in the city. If you wish to change your preferred JET

office and guidance officer to a more convenient location for you, this can be

arranged.

I do hope that this serves as a satisfactory response to

your complaint and we can continue to work together to ensure that you are able

to pursue your desired career plan.

Yours sincerely,

Lorraine

Elliott (Nee Hammond)

JET

Manager

Liverpool East JET Service

Neighbourhood Employment Services

Job Bank

4 Tunnel Road

Liverpool

L7 6QD

0151 233 6177

0151 233 6117

07834 843648

www.liverpooljet.org

2010

Year of Health and Wellbeing

www.2010healthandwellbeing.org.uk

From:

Liverpool Direct [mailto:Liverpool.Direct@liverpool.gov.uk]

Sent: 07 January 2010 12:18

To: JET

Subject: Re: Complaint/Fwd: Reminder/Fwd:

Update/Fwd: Complaint <<#22175-33652#>>

Your unique reference number is: 33652

Please include your unique reference number in all email

communication.

Dear Colleague,

Please could you assist

with the following enquiry, and then respond directly to the customer.

Yours Sincerely

Liverpool Direct

liverpool.direct@liverpool.gov.uk

www.liverpool.gov.uk

Liverpool's Year of the Environment 2009 – Our city Our planet www.ourcityourplanet.org.uk

P Please consider the environment before printing this e-mail.

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— Original Message —

From: Erik Ribsskog <eribsskog@gmail.com>

Received: 05/01/10 10:36:54 o'clock GMT

To: Liverpool Direct <liverpool.direct@liverpool.gov.uk>

Subject: Complaint/Fwd: Reminder/Fwd: Update/Fwd: Complaint

Hi,

I can't get JET to answer my e-mails, so I thought I could try to

complain about them to the Council.

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>

Date: Mon, Nov 16, 2009 at 8:25 PM

Subject: Reminder/Fwd: Update/Fwd: Complaint

To: Jet@liverpool.gov.uk

Hi,

I can't see that I've recieved an answer to this e-mail, so I'm sending

a reminder about this.

Best regards,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>

Date: Thu, Oct 29, 2009 at 5:46 PM

Subject: Update/Fwd: Complaint

To: Jet@liverpool.gov.uk

Hi,

I got a call from Neo today, about that you were going to put me on the next

course now, in 'Basic Food Hygiene'.

But I haven't got an answer, to my complaint with you, why did your

representative call me, on her holyday from work?

And why do one of your representatives tell me that I have to go to

Jet, to change the course-date, when your call today shows that this isn't

right?

Best regards,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>

Date: Thu, Oct 22, 2009 at 8:21 PM

Subject: Complaint

To: Jet@liverpool.gov.uk

Hi,

I called on Tuesday, regarding a 'Basic Food Hygenie'-course, that Walton Jet

put me on, after I was sent to Jet, from Working Links.

I found out, when I got your letter, that the course crashed with

another appointment I have at 3 pm, on Monday.

So I called, and spoke with Lorraine.

She was going to get someone to call me back, since I wanted to be put on the

next course.

Then she called me today, just to tell me that she took me off the

list.

And then she hang up, without listening to what I was saying, that I wanted to

be put on the next course.

So then I called Jet up, and spoke with Kate, who told me that Lorraine was on annual

leave, and that I had to go to the Jet office, to re-sign on the next course.

But why did Lorraine

call me, when she was on annual leave?

I've been having some problems with some communist-mob, or something, in Norway,

is this something to do with this?

Thanks in advance for help in advance, regarding finding out what's been going

on!

Yours sincerely,

Erik Ribsskog

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